So I had been considering getting a warranty replacement for my phone over the last few weeks. I have a 14w19 phone that's been having overheating issues with the camera and in general (wifi, GPS, 4g, etc...). I also have 1 dead pixel out of the box (which doesn't bother me but it's there).
The problem is I went mountain climbing, and while near the summit, a rescue helicopter came over and landed right next to me (to pick up an injured person). Fascinated, I started recording 4K video with my phone. Having never been this close to a flying helicopter, I was surprised by the force of the wind it made and how hard it blasted the small little rocks from the ground. With my body turned, I still recorded the event, and found out later that a rock had cracked the back glass of the phone. I can't feel it with my finger, barely with my fingernail, but I don't feel comfortable taking it under water (which is a real bummer).
Any idea if Sony would still replace it?
whiteblazer01 said:
So I had been considering getting a warranty replacement for my phone over the last few weeks. I have a 14w19 phone that's been having overheating issues with the camera and in general (wifi, GPS, 4g, etc...). I also have 1 dead pixel out of the box (which doesn't bother me but it's there).
The problem is I went mountain climbing, and while near the summit, a rescue helicopter came over and landed right next to me (to pick up an injured person). Fascinated, I started recording 4K video with my phone. Having never been this close to a flying helicopter, I was surprised by the force of the wind it made and how hard it blasted the small little rocks from the ground. With my body turned, I still recorded the event, and found out later that a rock had cracked the back glass of the phone. I can't feel it with my finger, barely with my fingernail, but I don't feel comfortable taking it under water (which is a real bummer).
Any idea if Sony would still replace it?
Click to expand...
Click to collapse
Where did you get your phone from, Sony would no doubt fix your device it's just they would probably charge you for it obviously.
If you got it by carrier explain this to them and they might fix it also but there should be a cost no matter where you got it from
??
Sent from my D6503 using Tapatalk
Good to know. I don't mind paying for the repair or glass (it's not the Sony's fault I chase adventure and don't want a case). I'm in the USA and purchased the phone from Clove UK in May.
Please post question in the Q&A section
You will receive help and answers much more quickly if you post in the correct section
Thread moved
http://stellatech.com/sony-d6503-xperia-z2-back-cover-(black),a,en,817089.html
So the glass got significantly worse and I'm in need of repair. I'd prefer to send it in to Sony and not do it myself; does anyone have contact info for Sony USA department that would fix this? Also, any idea on turnaround time?
For anyone else that may need the info:
(866) 766-9374 - Xperia support
Loretto, TX Warranty repair - (866) 357-6230 technician direct
Related
Got my truesmart last week. 2nd day in the touchscreen stopped working. Shortly after the screen went all white and wouldn't work at all. Later that day the screen started working again but no touch screen.
Left it alone for a couple days. Started working again. Everything appears to be fine. Only thing I can think of is i accidentally wore it in the shower (I am used to wearing my casio watches in the shower) but it barely got wet as I took it off as soon as I realized. Though this shouldn't matter as the watch is supposed to be water proof/resistant.
I have emailed the service omate email address and have yet to receive any response.
OK. About the "waterproof" thing. IP67 is a static immersion test. This means it is gently put in a 1m deep tank that is already filled with room temp water. The water pressure at 1m is 1.4psi. This is about 1/20th the water pressure in most homes. Even running it under a tap exceeds 1.4psi.
Yep. Selling it as waterproof is very misleading IMO.
Sent from my GT-I9300 using xda app-developers app
It is and Sammy does it, so does Sony, Moto, pretty much the entire industry. Not saying it's right but at least Omate says they will warranty their stuff, nobody else does.
I love that logic
Sent from my SM-N900V using Tapatalk
Meanwhile i am still waiting for any reponse. Also had waterdamage only a few days after i got mine. Its super if omate give you warranty on this but it sucks to wait for many weeks to even get a response beside we will get back to you in the upcoming days...
Would be oke if they did but still waiting.
Good luck
hus3695 said:
I love that logic
Sent from my SM-N900V using Tapatalk
Click to expand...
Click to collapse
I'm not saying it's right but I've read countless posts by people giving Omate hell of the use of the term "waterproof" all the while doing it from or owning a device from a manufacturer that doesn't even have a liquid damage warranty.
Then there's the use of the term "waterproof". It's used only once in an image on the KS page yet water resistant is used something like twelve times.
I'm not saying there isn't some QC issues but when put into perspective Sammy would have told users "sucks to be you, go buy another one". That's what they did to me.
Omate got back to me.
They think its the battery not sitting correctly and have instructed me to open the back and put some tape or something on the inside to help the battery sit better.
They also said once they have repair centers set up in my country (Canada) that they will honor any warranty service.
I got a reply for Omate!
Only to bad its not what I hoped. Since I bought my Omate 2nd hand from a seller online they cant give me warranty. They also said they were clear about the avoid warranty with waterdamage.
Now its waiting time for me till they have a repaircenter.
Well, I too seem to have this issue... My screen is mostly white, but you can sort of see. Attached is picture of it. Also, my top right button doesn't work anymore. Could I have gotten water in it, maybe.. But I have not removed anything but the SIM card cover. I will be contacting OMATE, but have low hopes for resolution.
Its now that my country is receiving the Z2. After readingall the issue that the mobile is getting, i wanted to know if someone has try this BATCH? Is it Good?? can i Buy it?
Truth is, if you want the phone, Just buy it. I have W17 and it works good for me. Buy it if you like it. Leave it if you don't. Cheers.
zakiyy said:
Its now that my country is receiving the Z2. After readingall the issue that the mobile is getting, i wanted to know if someone has try this BATCH? Is it Good?? can i Buy it?
Click to expand...
Click to collapse
@zakiyy
All the BATCH's mostly have issue, Although these issue's not important but you can check your phone to have perfect one.
The list of detail's that you must check is:
1. Top right and bottom left GAP
2. 4Corner of phone to check GAP
3. Front and back camera for center lens
4. and at last check LCD for dead pixel and yellowish issue
I never buy first few batches that comes to my country.
I have waited for a few weeks and I bought w20 - no issues at all...
If that lt55 will be good (probably Z3) I'll do the same thing.
I really think w25 should be nothing but good...
Sent from my D6503 using Tapatalk
I have a 14W25 and everything is ok so far, including 120 FPS video capture (didn't try 4k)
The lens seems slightly off center but nothing to worry about.
arash64a said:
@zakiyy
All the BATCH's mostly have issue, Although these issue's not important but you can check your phone to have perfect one.
The list of detail's that you must check is:
1. Top right and bottom left GAP
2. 4Corner of phone to check GAP
3. Front and back camera for center lens
4. and at last check LCD for dead pixel and yellowish issue
Click to expand...
Click to collapse
How do you test for excessive heating ?
I really in all my years writing on tech forums never come across such utter nonsense as this batch crap. This paranoia was the cause of a well meaning youngster who thought he could perform some sort of cyber quality control without any of the relevant information. I thought this had all been seen as misinformation?
Every thing we purchase from the shoes on our feet will have lemons! The Z2 is a decent flag ship phone and deserves praise. The Z2 has no more bad nor good press than any other such device.
This stuff about "gaps" is also a complete nonsense. The mobile is water and dust resistant so it is very well assembled and monitored.
EVERY phone ever made that has a forum page dedicated to it will be full of these horror stories. That is why people join these forums in the first place. it will be a tiny minority that are happy with the mobile that are going to seek out a forum and write a positive review .
Go read the forum threads on any of the flag ship phones are they are all the same. When we do eventually buy a lemon it is a pain in the rear BUT those lemons are the exception to the rule for all the flag ship phones presently on the market.
Buy the Z2 or not but for goodness sake don't base your decision because you read something negative here about it.
Ryland
I have a W17 as well. All is good with it. Regardless of the week it was assembled just do a once over the phone such as checking for gaps etc..
I wouldn't put too much concern over batches, weeks, etc. Every batch is going to have the odd unit with minor flaws, such as a gap, or a dead pixel in the screen, or something of that nature. If you happen to get one, simply walk it back to your local Sony store and get it swapped for a non-defective model.
My phone was in a pool of about 3' of water for a few seconds, with all of the ports completely closed. Ever since, the screen hasn't been responsive except for a small portion of the top left. I contacted Sony, who told me to contact Verizon, who told me to contact Sony...and on the 3rd attempt, someone at Verizon finally bridged up someone at Sony and the RMA # was then provided to me.
I sent the phone back to Sony (at my own cost), and just received it back today. They left adhesive sticking out of the gap between the glass and side trim, and left trim off the bottom of the phone, which is nowhere to be found. They also claim to have done a successful pressure test on it, but I am absolutely sure that my ports were closed when the phone entered the water. In fact, I use a Qi charger to ensure that the seals on the ports remain intact.
Here is the document they sent the phone back with.
Adhesive sticking out of the side.
Bottom trim gone.
Long story short, I loved this phone, but it is not waterproof, and don't expect support if it becomes water damaged. Very frustrating, as I am still paying for the phone via Verizon Edge.
Wow.. Looks like a novice did that job. That's horrible. Sorry for your loss!
Sent from my D6708 using Tapatalk
Same boat
I just had a similar thing happen. 10 seconds in a kiddie pool and now I have dead zones in my screen. Visiting Verizon today, any suggestions for dealing with them?
It's unfortunate your experience was terrible, especially with the kind of service they did. The thing is though, not all Z3v's are defective like yours. I've washed mine in the sink, taken it to shower, brought it to several swimming pools, and I've never had any waterproofing problems.
And in any case, I have the $8 insurance with Verizon for any problems such as dropping it or losing it. I'm sure Verizon can do something for you if you did subscribe to that.
abrown325 said:
I just had a similar thing happen. 10 seconds in a kiddie pool and now I have dead zones in my screen. Visiting Verizon today, any suggestions for dealing with them?
Click to expand...
Click to collapse
Based on my experience, you're SOL without insurance. I typically don't buy insurance on phones because the monthly premium + deductible just isn't worth it on a device I can get on eBay or Swappa for $300-400.
knivesout said:
Based on my experience, you're SOL without insurance. I typically don't buy insurance on phones because the monthly premium + deductible just isn't worth it on a device I can get on eBay or Swappa for $300-400.
Click to expand...
Click to collapse
I'm going to neglect to mention the water and see where that gets me...
I had the same experience. I had my Sony in the water with all the ports closed and it got water inside. I contacted Sony and the guy I spoke to told me I had to send it in at my own expense and they would determine if my phone was defective or if it was user error. He also told me not to hold much hope because he said he hasn't seen them replace one yet. I sent it in and they mailed it back saying it passed a pressure test so it must have been my fault. I spent $500 on a waterproof phone that lasted all of two Weeks and broke when it got wet while being used properly. I called Sony to argue my case several times and it was to no avail. I was treated very rudely by one rep and hung up on by another but most of the reps were very nice. I finally got my my case escalated to corporate office and was told sorry there are no exceptions to be made if it passed a pressure test at Sony. I will never buy anything Sony again that's how frustrated the whole process made me.
Well, I guess I'll stop bothering to call support then. I argued my case with the front line personnel, and they said they'd have a supervisor call me back within 48 hours...last Friday. Haven't heard a peep. I would hate to swear off Sony devices after this, because other than the lack of water resistance, I liked the phone very much.
knivesout said:
Well, I guess I'll stop bothering to call support then. I argued my case with the front line personnel, and they said they'd have a supervisor call me back within 48 hours...last Friday. Haven't heard a peep. I would hate to swear off Sony devices after this, because other than the lack of water resistance, I liked the phone very much.
Click to expand...
Click to collapse
Just saying again, my phone never had waterproof problems. It's really Verizon who you should contact to get something done.
Sent from my D6708 using XDA Free mobile app
You're wrong.
knivesout said:
You're wrong.
Click to expand...
Click to collapse
That's cool. Just blatantly say "you're wrong" without any evidence to back it up. It's your money, your choice.
Update on ruined phone
So I contacted Sony and explained to them that my phone's screen was unresponsive and registering Phantom touches. Ileft out that it had been in water, I just told them that the camera had been overheating a lot. The guy on the phone accessed it and had me run the hard reboot. He said he could see that it was trying to run files in the background, but nothing was happening. Since my phone was under the one year warranty, he said it was covered and I was mailed a replacement. I was pretty surprised and impressed by customer service. Just remember to be kind and explain everything youve done to address the issues ( soft and hard reboots, system restore, played in the configuration menu). I'm not surprised to see Sony reverse their stance on waterproofing, but I am very disappointed.
Yeah, you're wrong. You have no idea what you're talking about, lol.
Did you even read my original post, or do you just troll around for ways to massage your ego on Internet forums?
knivesout said:
Yeah, you're wrong. You have no idea what you're talking about, lol.
Did you even read my original post, or do you just troll around for ways to massage your ego on Internet forums?
Click to expand...
Click to collapse
Yeah, I did read it and I was trying to direct you to Verizon since you have no better access to a replacement than them. If that doesn't workout, you may as well just purchase one from eBay since prices of the Z3v are driven down pretty low now in expectation of what's supposed to be the successor's release.
If you don't want my help, that's fine. I've done my fair share on this topic and I've been able to help plenty of others in development as well as achieving root first on a ROM that is still unannounced on its official release.
Good day and good luck finding a solution.
It sounds as though you still haven't read my original post.
Verizon would not do anything for me since I do not have insurance on the phone. Sony inspected it and would not honor the warranty because the board had corrosion on it and the phone tested airtight.
So why are you still here? Also what do you expect us to do, more then the advice that was given? You didn't have insurance , the claim has been denied. Time to take personal responsibility for not having insurance, you have run out of options.
I had something of a similar issue but with a good ending. For a few weeks my charge cover wouldn't close right all of the time because the seal came partly undone from but I could sometimes get it back in flush. One day at work I guess it just wasn't the case because after about a minute in the bottom of a pool, it turned off. Never had water proof issues before( in the shower, other times in the pool, fish petting tank). It took a full 15 business days at there facility in Texas but they replaced the phone so I guess the guys there couldn't get the flap to seal either for the pressure test.
Sent from my XT1575 using Tapatalk
I work for Bell Canada, got this phone a week ago today. A couple of days ago, I was leaning over the toilet to clean it, and my cat jumped onto the counter, sending my BRAND NEW G5 into the toilet bowl (Sigh). Everything on the phone works except the LCD screen (LED works, sound, vibration etc) Opened the phone and took everything part (This phone looks amazing and really easy to repair) and put the motherboard in rice, along with the screen.
The water damage indicators on the battery and in the phone did NOT go off. So here are a couple of questions.
-If the water damage indicators didn't go off, could I say that the phone is defective and send it off without them noticing? Made sure to get all of the water out of the phone,
- The phone was working for 3+ hours after the fall, the only part of the phone that got wet the most, was the backside of the case
- Maybe it was a coincidence that the LCD stopped working after 3 hours? Maybe it was actually defective since no indicators went off, indicating water damage?
The phone was bought outright, I would be pretty upset if they couldn't fix it, or worse if I would do the repair myself, if they knew it was water damaged, Bought a new screen to only have it not work anymore.
Would very much appreciate answers!
Using my G4 for now that I bought a month before the G5 was announced lol.
I hate to say it, but a lot of OEMs (mobile and otherwise) use other indicators to tell if the device has been repaired/disassembled. Usually it's a sticker, but they can get creative with it. You could always try, but I cant guarantee that they won't be able to tell.
BTW, this is something you might want to be careful asking; people can get kind of picky about it since it is a bit fraudulent and, in essence, your fault.
Just Replace the Screen
LG is known for having much more inexpensive replacement parts than their competitors as well as being much easier to repiar yourself. youtu.be/SyP_cEpp2Zo
Looking at my problem, does it sound like it is the screen 199%???
If you work for carrier, you should know the question to your answer.
Just a quick question. Anyone else have an issue with their screen cracking? My P9000 has developed a crack over the led. I didn't drop, knock or bump the phone. I've emailed support for advice. I'll keep this forum posted.
Update got a very prompt response. Two sentences
"Good day!
we are sorry to hear that, but screen will not crack by itself. it may have some physical damage on it."
No details of how to get a repair, that's it! Not the best customer service. I've replied enquiring about service centres, costs etc. and will update the post when I get more info. There are a few posts asking for similar details re. Screen replacement so the info will be useful for the community.
actually it's strange to think that a screen can brake by itself , can you post some pictures?
elephone customer care have already proved it's lower quality service . i don't know where you live but best solution imho is to give the phone to a local cinese phone repair shoop , here in my city there are a couple that repair - fix phones for low money and they also provide spareparts that arrive very quick and at low price thanks to it's black market channel, try to search one
I agree it's very unusual that the screen would break in this way, but I'm really very careful with all my devices and this has never happened before.
If Elephone say that this cannot happen then I'm not going to quibble, I'm more interested in repairing the phone. Sending it back to the seller for repair will be an interesting, long and probably prohibitively expensive process, but I'll make enquiries.
In other news Elephone are still working on a new ROM for the device, I took the opportunity to ask supplementary questions in my email :laugh: so the chatter on the forums about the 19/04 build being the last one can abate for a while.
The crack in question. Doesn't impair functionality and there's are no signs of impact
The only replacement display I found on the Web is this one https://m.aliexpress.com/item/32673463140.html Unfortunately I have no clue if this is an original display and if could place it on my phone by myself
Your phones has physical damage along the bottom side of the metal frame can clearly see where its been scraped. You sure it didn't drop or get dragged along something while face down? Hopefully there's an OEM replacement as its just the glass that seems to be damaged not the LCD
Thanks I wouldn't know how to even begin the repair but it's useful info.
I had a similar small crack appear on mine which had not been dropped I assumed it had been knocked whilst in my pocket, But then today i put my phone in my pocket to drive and collect the kids when i got to the school i had 3 additional cracks I assume its something to do with the size of the screen and it not flexing.
The new cracks now make it pretty tough to use the phone as they are affecting the touch functions, once i can unlock it i will take some photos to post.
Banathe said:
I had a similar small crack appear on mine which had not been dropped I assumed it had been knocked whilst in my pocket, But then today i put my phone in my pocket to drive and collect the kids when i got to the school i had 3 additional cracks I assume its something to do with the size of the screen and it not flexing.
The new cracks now make it pretty tough to use the phone as they are affecting the touch functions, once i can unlock it i will take some photos to post.
Click to expand...
Click to collapse
Thank you. I'd almost convinced myself that I must have knocked the phone.
Events have taken a new turn. The left hand side of the screen now creaks and pops when you press on it. If I press sufficiently hard enough it stops creaking and popping, almost as if it is correctly seated again only to literally and audibly pop out again 5 minutes later.
I will post a video later, and will be contacting elephone with evidence that there is a design flaw with the device. I'll keep this forum updated on my progress.
thats weird thats where my spontaneous crack started images attached, the bottom one is under the glass but i think was the cause of the left side one.
Adding images as attachments as well given the URLS don't seam to be showing correctly.
Mine also has a minor crack on the screen, it's in a case and has not been dropped. There is no damage to the frame at all, I'm guessing it's from being in my pocket. The phone obviously isn't as strong as mainstream manufacturers. My crack is very faint in the top right corner and you really have to look at it in a certain light to see it.
If it gets worse, I'll buy a new phone (One Plus 3) and not look at this device again
Sent from my P9000 using Tapatalk
Mine broke in my front pocket without impact. It was the aluminium frame that was bending and must have cracked under the stress. In hindsight I should have started putting the phone in my pocket the other way around. Ha ha!
YorkshiresSnipper said:
Mine broke in my front pocket without impact. It was the aluminium frame that was bending and must have cracked under the stress. In hindsight I should have started putting the phone in my pocket the other way around. Ha ha!
Click to expand...
Click to collapse
I note the replacement screens have come down in price I may have to have a go at a repair.
Sent from my Z2 Plus using Tapatalk