[Q] Help: can't add a google account on the phone - Android Q&A, Help & Troubleshooting

Hi everyone
My friend bought this phone, i guess it's a chinese version of an Samsung Galaxy S5. He was testing it and the phone doesn't even bring the Google Play Store. I tried to installed manually but as soon as it opens it closes itself. I then proceed to check his android account but found that there was none on the phone and it didn't even asked for one. We factory reseted the phone and it still didn't asked for a google account.
I went to the settings to try and upgrade its android version but found no upgrade button.
Anyone got any ideas?
Thanks in advance
Markoz
PS: Here's an pic of the "about the phone"

MarkozOriginal said:
Hi everyone
My friend bought this phone, i guess it's a chinese version of an Samsung Galaxy S5. He was testing it and the phone doesn't even bring the Google Play Store. I tried to installed manually but as soon as it opens it closes itself. I then proceed to check his android account but found that there was none on the phone and it didn't even asked for one. We factory reseted the phone and it still didn't asked for a google account.
I went to the settings to try and upgrade its android version but found no upgrade button.
Anyone got any ideas?
Thanks in advance
Markoz
PS: Here's an pic of the "about the phone"
Click to expand...
Click to collapse
That's because it doesn't have any Google Apps package installed. It's common with chinese devices (clones). You need to install a gapps package and probably spoof the phone as another one. There's tutorials on the net if you Google it. You'll need root.

polobunny said:
That's because it doesn't have any Google Apps package installed. It's common with chinese devices (clones). You need to install a gapps package and probably spoof the phone as another one. There's tutorials on the net if you Google it. You'll need root.
Click to expand...
Click to collapse
Thanks! Right now i'm looking for the right root to do it. I'll let you know once I've done it.

Related

[Q] Samsung account "Processing failed" / Cannot upgrade officially

Hi guys,
I just got a new SGS2 yesterday (had 2 other before, nevermind) and after starting it (setting up google account etc), I tried to update firmware from the phone's menu , officially, as it came with 2.3.4. Tried to log in to Samsung account and every time I got "processing failed" error. Of course I upgraded via Odin, but I am wondering, why does this happen? Whats the issue? Can it be fixed, so that I upgrade via phone's menu?
Thank you!
As OTA does not work for all you use Kies to upgrade .
jje
same problem here,
I am getting this error recently. I'm using xwlp7 with siayh kernel 3.1rc3.
Since i am not able to log in to may samsung account, I'm not able to use samsung dive services and Samsung Apps.
I tried to recreate my acount, and nothing cahnged. I even made a new account with another email address and still getting same message.
I tried with a LPQ rom, which I had amanged to activate Samsung Account on that, but this it didn't work.
I emailed samsung and they asked me to call them, but I'm 140% sure that when i tell them I am on ICS which is not released for my region, the answer would be "it's your fault to go on a unofficial rom, we can't do anything".
Same problem, after upgrade from 2.3.6 to 4.0.3
---------- Post added at 10:59 PM ---------- Previous post was at 10:42 PM ----------
MenosOcho said:
Same problem, after upgrade from 2.3.6 to 4.0.3
Click to expand...
Click to collapse
in fact, right after the firmware upgrade, Samsung Account is updated, and you can't enter the password if you don't accept it.
Hi,
I had the same problem as you guys. Here is the solution.
- Go to Samsung web (account.samsung.com) to login if you have an account.
- Click profile and then on the unsubscribe button after login. This will remove your login details from Samsung.
- Come back to the Galaxy settings and click accounts and sync.
-Click add account. Then click Samsung and signup again as a new user.
This will fix the problem.
Hope this helps.
ruchirsaurabh said:
Hi,
I had the same problem as you guys. Here is the solution.
- Go to Samsung web (account.samsung.com) to login if you have an account.
- Click profile and then on the unsubscribe button after login. This will remove your login details from Samsung.
- Come back to the Galaxy settings and click accounts and sync.
-Click add account. Then click Samsung and signup again as a new user.
This will fix the problem.
Hope this helps.
Click to expand...
Click to collapse
If you've previously bought some apps/games from Samsung Apps, would this method still allow you to re-download those bought apps after you've created a new user?
K.
EDIT : Strangely, whether coincidence or not, I logged into my account via web browser on my PC, then changed my password - my phone is signing in successfully again! Or it could have easily been some server problem on Sammy's end which they've fixed just as I changed my password. Hope this helps someone.
kenneth2008 said:
If you've previously bought some apps/games from Samsung Apps, would this method still allow you to re-download those bought apps after you've created a new user?
K.
EDIT : Strangely, whether coincidence or not, I logged into my account via web browser on my PC, then changed my password - my phone is signing in successfully again! Or it could have easily been some server problem on Sammy's end which they've fixed just as I changed my password. Hope this helps someone.
Click to expand...
Click to collapse
I even tried new account and it didn't work. The thing is when I enter a wrong password it says 'wrong password', but with the right on just gave me 'can not process now'.
Sent from my GT-I9100 using Tapatalk 2
It worked
ruchirsaurabh said:
Hi,
I had the same problem as you guys. Here is the solution.
- Go to Samsung web (account.samsung.com) to login if you have an account.
- Click profile and then on the unsubscribe button after login. This will remove your login details from Samsung.
- Come back to the Galaxy settings and click accounts and sync.
-Click add account. Then click Samsung and signup again as a new user.
This will fix the problem.
Hope this helps.
Click to expand...
Click to collapse
It worked. Thanks ruchirsaurabh!
Unsubscribing and adding Worked perfectly-Thank you
Worked like a charm! so many shows on Media Hub that are not available on Google Play....like Doctor Who(new) and The Circle!!!!!! :laugh:
ruchirsaurabh said:
Hi,
I had the same problem as you guys. Here is the solution.
- Go to Samsung web (account.samsung.com) to login if you have an account.
- Click profile and then on the unsubscribe button after login. This will remove your login details from Samsung.
- Come back to the Galaxy settings and click accounts and sync.
-Click add account. Then click Samsung and signup again as a new user.
This will fix the problem.
Hope this helps.
Click to expand...
Click to collapse
I have found a different and easy way, (i have tried other solutions but didnt work);
First Log in Samsung Account in your mobile, and then enter/login here with your web browser and click: Find my mobile; http://findmymobile.samsung.com
When it finds your mobile phone in map, try to register your mobile phone with your S3.
Thats it.
My friend I can not find the unsubscribe button that you are talking about where is it ???
My emai
[email protected]
I had the same problem, just remove any account you have linked to the device, with mine it worked erasing the gmail account. Hope that works
A unique solution...
Hi guys,
First go to this link and download samsung account update.apk
http://android-apk.org/apk/com.osp.app.signin/1.6.0086/manish-swami/samsung+account/
It worked on my note 3 n-9005
Install it after that download sns provider app from samsung apps for facebook and games sync ...it works
Try and let me know...
Thanks
Hi
I had this problem as well.
Solution: Go to Settings -> Accounts -> Samsung account -> remove your account.
The box should pop up again requesting an Update for your Samsung account, and should run successfully when you click 'OK'. Then you can just proceed to sign in with your existing account login details.
hi mate thanks I use the OTG cable method to run the .apk
it takes me to settings
but when I click on > add a "Samsung account"
it pushes me back out onto the "add account page"
BUT if I press to add ANY other type of an account (Gmail, drop box, etc ...) it works fine
ALSO if I try to go to "Backup and reset" > "Factory data reset" and press "RESET DEVICE" nothing happens ... I press it again and again and no reaction
totally sucks
any ideas?
more info:
I have tried 6 methods so far ... to no avail ..
worst part? is that this is my phone for past 3 years that i purchased brand new from an official store! and I paid $540 USD for it...
when i enter a wrong password i get "Invalid ID or password"
but when i enter correct one I get: "in progress" ... "signing in..." ... AND THEN "Processing failed"
i go to account.samsung.com login successfully .. i see all correct info ... my mobile # etc ..
I have lost trust in super giant company Samsung that got too big .. it doesn't know
I will try to go to the official service center .. with proof of purchase ..
if for some reason they will not help me i will need to try to use software called "Odin" to flash OS ... big risk that it will be a permanent brick where even the service center will refuse to help ..
==================
What is the "Reactivation lock" option?
FAQ
"Reactivation lock" prevents other persons from using your device that is lost. To reactivated your device that is locked by Reactivation lock, you must log into your Samsung account again. So you must remember the user ID and password against emergencies.
InGearX said:
hi mate thanks I use the OTG cable method to run the .apk
it takes me to settings
Click to expand...
Click to collapse
it probably takes you to settings so you can enable "unknown resources" so that you can be able to install the app!!
InGearX said:
i will need to try to use software called "Odin" to flash OS ... big risk that it will be a permanent brick where even the service center will refuse to help
Click to expand...
Click to collapse
yes they probably will refuse to help you because this is an OUTDATED phone, and they won't bother, they will say "buy a new one!".
Odin isn't a Risk at all!!!!
well... it's if you flashed the wrong firmware, but using it is a Peace of Cake, you just need to download the right Firmware for your phone from SamMobile, and if you prefer tutorials there are millions!!, and if you prefer personal help, i can help you
Help!
ruchirsaurabh said:
Hi,
I had the same problem as you guys. Here is the solution.
- Go to Samsung web (account.samsung.com) to login if you have an account.
- Click profile and then on the unsubscribe button after login. This will remove your login details from Samsung.
- Come back to the Galaxy settings and click accounts and sync.
-Click add account. Then click Samsung and signup again as a new user.
This will fix the problem.
Hope this helps.
Click to expand...
Click to collapse
--------------------------------------------------------------------------------------------
I'm new in XDAdevelopers
I have tried what you wrote and I still have the same error "processing failed" I deleted my samsung account and crearted a new one many times and I still can't do it.
is there another way?. Sorry for my bad English.
[I have a samsung galaxy s5 active (AT&T)]
oh, btw I updated my phone via ODIN (5.1.1) and this happens when I turn on my phone (factory reset/wiped all data) like brand new and I can't pass through the "samsung account":crying::crying::crying::crying:
All of this is predicated on the ability to GET IN THE PHONE. Mine is locked pursuant to a "factory reset" some thieves did to it, and it wants me to prove I'm the owner by signing into my Samsung account. That is useless when "processing failed" comes up every time. I can't utilize any of these fixes because I CANT GET INTO THE PHONE because of the processing failure. It seems to me that if so many people have had this problem, Samsung ought to FIXIT!
Hi,
I bought a Galaxy note 4 and made a Samsung account that is linked to this phone. Recently, I was compelled to do a factory reset. Every time I go through the steps of opening my phone, there is a step asking for the Samsung account's email and password to see if it belongs to me. I typed the SAME email I ever used in this phone. But always a message shows saying"processing failed". I changed the password from the website "account.samsung.com" and waited for 2 days but still have the same problem.
Please help me regarding this issue.
Thanks.
Hi,
Had the same problem but a much more simple solution: My tablets date and time was way off (because of some resetting) - after changed to current time (actually using "network time" or similar) finally I get past the error "software update processing failed" (or actually it was in Danish "godkendelse mislykkedes").
Good luck..

[Q] HELP PLEASE! L9 LGMS769 (MetroPCS) "Unfortunately, LGSetupWizard has stopped."

[Q] HELP PLEASE! L9 LGMS769 (MetroPCS) "Unfortunately, LGSetupWizard has stopped."
NOOB ALERT!!!
Okay let me explain what i believed happen here first... I rooted my L9 with "Kingo Android Root". Everything was working great. I decided to remove all the bloatware on my phone (MetroPCS apps, Google apps, etc). Still good. I then noticed that i was no longer able to access my Play Store or log into my YouTube account. A friend of mine ([email protected]$$) recommended i hard reset the phone and it will Unroot me and i can start all over... So i did. Now when i try to access my phone and go threw the LGSetupWizard i get this error; "LGSetupWizard has Stopped responding". i cant get pass it. i tried almost everything on the net that i can find. still nothing i was wonder if anyone or everyone can give me different ways of fixing this issue, so i can go threw them one by one. i will let you all know if it worked or not. please and thank you.
might help??
HavokXIII said:
NOOB ALERT!!!
Okay let me explain what i believed happen here first... I rooted my L9 with "Kingo Android Root". Everything was working great. I decided to remove all the bloatware on my phone (MetroPCS apps, Google apps, etc). Still good. I then noticed that i was no longer able to access my Play Store or log into my YouTube account. A friend of mine ([email protected]$$) recommended i hard reset the phone and it will Unroot me and i can start all over... So i did. Now when i try to access my phone and go threw the LGSetupWizard i get this error; "LGSetupWizard has Stopped responding". i cant get pass it. i tried almost everything on the net that i can find. still nothing i was wonder if anyone or everyone can give me different ways of fixing this issue, so i can go threw them one by one. i will let you all know if it worked or not. please and thank you.
Click to expand...
Click to collapse
i have no idea what to tell you but if it come down to it you might have to flash a rom on your phone using lg support tool.. but before you do anything make sure your usb debugging is on your phone might be done like mine :crying:
HavokXIII said:
NOOB ALERT!!!
Okay let me explain what i believed happen here first... I rooted my L9 with "Kingo Android Root". Everything was working great. I decided to remove all the bloatware on my phone (MetroPCS apps, Google apps, etc). Still good. I then noticed that i was no longer able to access my Play Store or log into my YouTube account. A friend of mine ([email protected]$$) recommended i hard reset the phone and it will Unroot me and i can start all over... So i did. Now when i try to access my phone and go threw the LGSetupWizard i get this error; "LGSetupWizard has Stopped responding". i cant get pass it. i tried almost everything on the net that i can find. still nothing i was wonder if anyone or everyone can give me different ways of fixing this issue, so i can go threw them one by one. i will let you all know if it worked or not. please and thank you.
Click to expand...
Click to collapse
Play Store is part of google apps
you delete all google apps , and you remove play store
so... btw why you want to remove GAPPS
people that wipe they phones and install custom ROMS , they install GAPPS afterwards
bloatware like metro own crap and tmobile are fine to remove
but why you want to erase the google apps
????
Just wondering what you want to do
How can you use you Google android phone when you uninstalled Google apps. Your gmail login is used for YouTube too and guess what....you removed your ability to log into your phone.
Sent from my LG-P769 using xda app-developers app
Jay Grant said:
i have no idea what to tell you but if it come down to it you might have to flash a rom on your phone using lg support tool.. but before you do anything make sure your usb debugging is on your phone might be done like mine :crying:
Click to expand...
Click to collapse
Like i said before, i can get passed the LGSetupWizard so im unable to to access settings to turn on USB Debugging. its practically bricked at this point.
maxolini said:
Play Store is part of google apps
you delete all google apps , and you remove play store
so... btw why you want to remove GAPPS
people that wipe they phones and install custom ROMS , they install GAPPS afterwards
bloatware like metro own crap and tmobile are fine to remove
but why you want to erase the google apps
????
Just wondering what you want to do
Click to expand...
Click to collapse
It wasnt done intentionally. goofed up and now im stuck. is there anything that can be done at this point or should i simply take this phone out to the range and put a few holes in it?
HavokXIII said:
Like i said before, i can get passed the LGSetupWizard so im unable to to access settings to turn on USB Debugging. its practically bricked at this point.
Click to expand...
Click to collapse
Mine is bricked too .
I have had that problem befor, but I just did a system restore and it fixed the problem. But even know you can get pass that error, that file is used for many different settings.
Sent from my LGMS769 using XDA Premium 4 mobile app

Need help for my dad's Galaxy pro gt-b7510

Hi guys,
All of a sudden my dad's phone is behaving weird. I am not able to access the playstore and gmail. First of all the playstore was asking for a google account to be associated. And when I tapped on add it crashed. I went to the settings->Accounts and sync->add account and there was no google account option. I'm not an android user so I'm unsure if I remember this right but there should be google account option to be added. I tried to hard reset the phone but it does not seem to work. I mean it is not getting formatted fully as I still see the superuser. Btw I had rooted this device but I can't remember with which method. As I said earlier I'm not an android user so I'm not much into it. Dad came to me with this problem and I'm still trying to figure it out how do I get it sorted. Please if anyone can help me with this I would be grateful.
Device details:
Samsung Galaxy Pro GT-B7510
Android version: 2.2.2 froyo
fahadkz said:
Hi guys,
All of a sudden my dad's phone is behaving weird. I am not able to access the playstore and gmail. First of all the playstore was asking for a google account to be associated. And when I tapped on add it crashed. I went to the settings->Accounts and sync->add account and there was no google account option. I'm not an android user so I'm unsure if I remember this right but there should be google account option to be added. I tried to hard reset the phone but it does not seem to work. I mean it is not getting formatted fully as I still see the superuser. Btw I had rooted this device but I can't remember with which method. As I said earlier I'm not an android user so I'm not much into it. Dad came to me with this problem and I'm still trying to figure it out how do I get it sorted. Please if anyone can help me with this I would be grateful.
Device details:
Samsung Galaxy Pro GT-B7510
Android version: 2.2.2 froyo
Click to expand...
Click to collapse
It's likely that your Gapps are corrupted in some way, you'll need to find Gapps that work for your device and you should be all good.
Critical Detox said:
It's likely that your Gapps are corrupted in some way, you'll need to find Gapps that work for your device and you should be all good.
Click to expand...
Click to collapse
And how do I do this? Sorry but I have less knowledge on android. I would be grateful to you if you could provide me with some info on this one. Thanks

Needing new firmware for Southern Telecom SmartTab Tablet...

Ive got an android tablet that is having trouble after rooting with kingroot.
Worked fine for a while after rooting, main reason I rooted was to remove the bloatware installed (full of disney apps etc)
After removing the apps, then i started having trouble after reboot, and the following message keeps appearing and wont go away.
"unfortunatley, the process com.android.systemui has stopped"
Hopefully im asking in the right area here, but im hoping i can find a decent firmware with the bloatware removed , and hope that flashing will fix this once and for all at the same time.
What complicates this is that this model is for the New Zealand market and i think they are renaming another model number for New Zealand.
If another firmware is available that i can flash onto this tablet, it would be great thanks
Specs:
Its produced by southernTelecom
Model: ST10NZ
Android 4.42
firmware 2.01
kernel version 3.4.67
build number
ST10_20141217
BN: (another build number) 01.04.006.074.07
bump
Here is a link to the product.
https://www.pbtech.co.nz/index.php?...ab-ST10-10-Android-Tablet-for-Kid--Work---Qua
Bumping.
Anyone able to help find a ROM?
bump
If it's any help, I'm having the same problem, still unable to find a solution, mines the ST13, but have the same problem with "com.android.systemui" - Be keen if you find a solution, I'm happy to restore the original ROM (or custom) but unable to find either as yet.
Here's hoping...
net nanny
waynez2016 said:
If it's any help, I'm having the same problem, still unable to find a solution, mines the ST13, but have the same problem with "com.android.systemui" - Be keen if you find a solution, I'm happy to restore the original ROM (or custom) but unable to find either as yet.
Here's hoping...
Click to expand...
Click to collapse
net nanny is hardcoded and dont remove netlauncher 3 . if you deleted it, it breaks the android.ui and there is no recovery image.
If anyone can come up with a ROM image, that would be great.
I also have been told here to try downloading net nanny off google play.
Apparently that works.
waynez2016 said:
If it's any help, I'm having the same problem, still unable to find a solution, mines the ST13, but have the same problem with "com.android.systemui" - Be keen if you find a solution, I'm happy to restore the original ROM (or custom) but unable to find either as yet.
Here's hoping...
Click to expand...
Click to collapse
Im looking for the stock ST13 firmware & ROM any chance you can upload i have three I've burned through and my backup got tainted?
XxKodedxX said:
Im looking for the stock ST13 firmware & ROM any chance you can upload i have three I've burned through and my backup got tainted?
Click to expand...
Click to collapse
If a ROM could be found it would be great.
I got mine working again after reinstalling the netnanny app from the play store, fixed it. But it still does not run flash.
Net nanny
re downloading net nanny from the play store does work, at least to get it working again. I had a problem that after that message popped up a few times (com.android.systemui failed to load) or whatever, I couldnt click on anything. AFTER I factory reset the tablet, that problem stopped. The message kept popping up, but I was able to click "OK" and type a few letters on the setup page lol. I got into the play store, found net nanny, downloaded it, and SHAZAM! Its working again. i JUST WANT TO PLAY MY GAMES LOL. THANKS TO WHOEVER FOUND THIS OUT! I hope this helps the next person that un-installs net nanny lol. BTW, I contacted southern telecom and said I got a virus or whatever and requested a website to download the firmware, so if they give me that information, I will share it with you all
Any news on that link for the firmware
Playing with a ST13 now, the os disappeared and tablet is stuck at bootloader, unable to do anything at this point. Windows does not recognize tablet and now I am out of options.
Anyone have any ideas thoughts?

Help! Samsung Galaxy Tab 4 SM- T530NU

Hi! I recently rooted my tablet and removed some system apps/bloatware. Since doing so I get two reoccurring messages,
1.) Unfortunately Google Play services has stopped
2.) Unfortunately, the process com. google. process. gapps has stopped.
Also, when I try to set up any Google services, I get a message saying " Couldn't sign in there was a problem communicating with Google services try again later",
regardless how many times I try this message just repeats and doesn't sign me into anything.
I've tried to factory reset and everything I can think of, all with no luck. I'm guessing the firmware and gapps need to be re-installed, but I'm not sure. When I try to download anything it fails. I don't have a computer, so I'm hoping to be able to apply the fix to the tablet itself. I have also tried to unroot, but that hasn't made much difference . Again my model # SM T530NU, running 4.4.2. Any help would be greatly appreciated...

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