Need help for my dad's Galaxy pro gt-b7510 - Android Q&A, Help & Troubleshooting

Hi guys,
All of a sudden my dad's phone is behaving weird. I am not able to access the playstore and gmail. First of all the playstore was asking for a google account to be associated. And when I tapped on add it crashed. I went to the settings->Accounts and sync->add account and there was no google account option. I'm not an android user so I'm unsure if I remember this right but there should be google account option to be added. I tried to hard reset the phone but it does not seem to work. I mean it is not getting formatted fully as I still see the superuser. Btw I had rooted this device but I can't remember with which method. As I said earlier I'm not an android user so I'm not much into it. Dad came to me with this problem and I'm still trying to figure it out how do I get it sorted. Please if anyone can help me with this I would be grateful.
Device details:
Samsung Galaxy Pro GT-B7510
Android version: 2.2.2 froyo

fahadkz said:
Hi guys,
All of a sudden my dad's phone is behaving weird. I am not able to access the playstore and gmail. First of all the playstore was asking for a google account to be associated. And when I tapped on add it crashed. I went to the settings->Accounts and sync->add account and there was no google account option. I'm not an android user so I'm unsure if I remember this right but there should be google account option to be added. I tried to hard reset the phone but it does not seem to work. I mean it is not getting formatted fully as I still see the superuser. Btw I had rooted this device but I can't remember with which method. As I said earlier I'm not an android user so I'm not much into it. Dad came to me with this problem and I'm still trying to figure it out how do I get it sorted. Please if anyone can help me with this I would be grateful.
Device details:
Samsung Galaxy Pro GT-B7510
Android version: 2.2.2 froyo
Click to expand...
Click to collapse
It's likely that your Gapps are corrupted in some way, you'll need to find Gapps that work for your device and you should be all good.

Critical Detox said:
It's likely that your Gapps are corrupted in some way, you'll need to find Gapps that work for your device and you should be all good.
Click to expand...
Click to collapse
And how do I do this? Sorry but I have less knowledge on android. I would be grateful to you if you could provide me with some info on this one. Thanks

Related

[Q] Samsung account "Processing failed" / Cannot upgrade officially

Hi guys,
I just got a new SGS2 yesterday (had 2 other before, nevermind) and after starting it (setting up google account etc), I tried to update firmware from the phone's menu , officially, as it came with 2.3.4. Tried to log in to Samsung account and every time I got "processing failed" error. Of course I upgraded via Odin, but I am wondering, why does this happen? Whats the issue? Can it be fixed, so that I upgrade via phone's menu?
Thank you!
As OTA does not work for all you use Kies to upgrade .
jje
same problem here,
I am getting this error recently. I'm using xwlp7 with siayh kernel 3.1rc3.
Since i am not able to log in to may samsung account, I'm not able to use samsung dive services and Samsung Apps.
I tried to recreate my acount, and nothing cahnged. I even made a new account with another email address and still getting same message.
I tried with a LPQ rom, which I had amanged to activate Samsung Account on that, but this it didn't work.
I emailed samsung and they asked me to call them, but I'm 140% sure that when i tell them I am on ICS which is not released for my region, the answer would be "it's your fault to go on a unofficial rom, we can't do anything".
Same problem, after upgrade from 2.3.6 to 4.0.3
---------- Post added at 10:59 PM ---------- Previous post was at 10:42 PM ----------
MenosOcho said:
Same problem, after upgrade from 2.3.6 to 4.0.3
Click to expand...
Click to collapse
in fact, right after the firmware upgrade, Samsung Account is updated, and you can't enter the password if you don't accept it.
Hi,
I had the same problem as you guys. Here is the solution.
- Go to Samsung web (account.samsung.com) to login if you have an account.
- Click profile and then on the unsubscribe button after login. This will remove your login details from Samsung.
- Come back to the Galaxy settings and click accounts and sync.
-Click add account. Then click Samsung and signup again as a new user.
This will fix the problem.
Hope this helps.
ruchirsaurabh said:
Hi,
I had the same problem as you guys. Here is the solution.
- Go to Samsung web (account.samsung.com) to login if you have an account.
- Click profile and then on the unsubscribe button after login. This will remove your login details from Samsung.
- Come back to the Galaxy settings and click accounts and sync.
-Click add account. Then click Samsung and signup again as a new user.
This will fix the problem.
Hope this helps.
Click to expand...
Click to collapse
If you've previously bought some apps/games from Samsung Apps, would this method still allow you to re-download those bought apps after you've created a new user?
K.
EDIT : Strangely, whether coincidence or not, I logged into my account via web browser on my PC, then changed my password - my phone is signing in successfully again! Or it could have easily been some server problem on Sammy's end which they've fixed just as I changed my password. Hope this helps someone.
kenneth2008 said:
If you've previously bought some apps/games from Samsung Apps, would this method still allow you to re-download those bought apps after you've created a new user?
K.
EDIT : Strangely, whether coincidence or not, I logged into my account via web browser on my PC, then changed my password - my phone is signing in successfully again! Or it could have easily been some server problem on Sammy's end which they've fixed just as I changed my password. Hope this helps someone.
Click to expand...
Click to collapse
I even tried new account and it didn't work. The thing is when I enter a wrong password it says 'wrong password', but with the right on just gave me 'can not process now'.
Sent from my GT-I9100 using Tapatalk 2
It worked
ruchirsaurabh said:
Hi,
I had the same problem as you guys. Here is the solution.
- Go to Samsung web (account.samsung.com) to login if you have an account.
- Click profile and then on the unsubscribe button after login. This will remove your login details from Samsung.
- Come back to the Galaxy settings and click accounts and sync.
-Click add account. Then click Samsung and signup again as a new user.
This will fix the problem.
Hope this helps.
Click to expand...
Click to collapse
It worked. Thanks ruchirsaurabh!
Unsubscribing and adding Worked perfectly-Thank you
Worked like a charm! so many shows on Media Hub that are not available on Google Play....like Doctor Who(new) and The Circle!!!!!! :laugh:
ruchirsaurabh said:
Hi,
I had the same problem as you guys. Here is the solution.
- Go to Samsung web (account.samsung.com) to login if you have an account.
- Click profile and then on the unsubscribe button after login. This will remove your login details from Samsung.
- Come back to the Galaxy settings and click accounts and sync.
-Click add account. Then click Samsung and signup again as a new user.
This will fix the problem.
Hope this helps.
Click to expand...
Click to collapse
I have found a different and easy way, (i have tried other solutions but didnt work);
First Log in Samsung Account in your mobile, and then enter/login here with your web browser and click: Find my mobile; http://findmymobile.samsung.com
When it finds your mobile phone in map, try to register your mobile phone with your S3.
Thats it.
My friend I can not find the unsubscribe button that you are talking about where is it ???
My emai
[email protected]
I had the same problem, just remove any account you have linked to the device, with mine it worked erasing the gmail account. Hope that works
A unique solution...
Hi guys,
First go to this link and download samsung account update.apk
http://android-apk.org/apk/com.osp.app.signin/1.6.0086/manish-swami/samsung+account/
It worked on my note 3 n-9005
Install it after that download sns provider app from samsung apps for facebook and games sync ...it works
Try and let me know...
Thanks
Hi
I had this problem as well.
Solution: Go to Settings -> Accounts -> Samsung account -> remove your account.
The box should pop up again requesting an Update for your Samsung account, and should run successfully when you click 'OK'. Then you can just proceed to sign in with your existing account login details.
hi mate thanks I use the OTG cable method to run the .apk
it takes me to settings
but when I click on > add a "Samsung account"
it pushes me back out onto the "add account page"
BUT if I press to add ANY other type of an account (Gmail, drop box, etc ...) it works fine
ALSO if I try to go to "Backup and reset" > "Factory data reset" and press "RESET DEVICE" nothing happens ... I press it again and again and no reaction
totally sucks
any ideas?
more info:
I have tried 6 methods so far ... to no avail ..
worst part? is that this is my phone for past 3 years that i purchased brand new from an official store! and I paid $540 USD for it...
when i enter a wrong password i get "Invalid ID or password"
but when i enter correct one I get: "in progress" ... "signing in..." ... AND THEN "Processing failed"
i go to account.samsung.com login successfully .. i see all correct info ... my mobile # etc ..
I have lost trust in super giant company Samsung that got too big .. it doesn't know
I will try to go to the official service center .. with proof of purchase ..
if for some reason they will not help me i will need to try to use software called "Odin" to flash OS ... big risk that it will be a permanent brick where even the service center will refuse to help ..
==================
What is the "Reactivation lock" option?
FAQ
"Reactivation lock" prevents other persons from using your device that is lost. To reactivated your device that is locked by Reactivation lock, you must log into your Samsung account again. So you must remember the user ID and password against emergencies.
InGearX said:
hi mate thanks I use the OTG cable method to run the .apk
it takes me to settings
Click to expand...
Click to collapse
it probably takes you to settings so you can enable "unknown resources" so that you can be able to install the app!!
InGearX said:
i will need to try to use software called "Odin" to flash OS ... big risk that it will be a permanent brick where even the service center will refuse to help
Click to expand...
Click to collapse
yes they probably will refuse to help you because this is an OUTDATED phone, and they won't bother, they will say "buy a new one!".
Odin isn't a Risk at all!!!!
well... it's if you flashed the wrong firmware, but using it is a Peace of Cake, you just need to download the right Firmware for your phone from SamMobile, and if you prefer tutorials there are millions!!, and if you prefer personal help, i can help you
Help!
ruchirsaurabh said:
Hi,
I had the same problem as you guys. Here is the solution.
- Go to Samsung web (account.samsung.com) to login if you have an account.
- Click profile and then on the unsubscribe button after login. This will remove your login details from Samsung.
- Come back to the Galaxy settings and click accounts and sync.
-Click add account. Then click Samsung and signup again as a new user.
This will fix the problem.
Hope this helps.
Click to expand...
Click to collapse
--------------------------------------------------------------------------------------------
I'm new in XDAdevelopers
I have tried what you wrote and I still have the same error "processing failed" I deleted my samsung account and crearted a new one many times and I still can't do it.
is there another way?. Sorry for my bad English.
[I have a samsung galaxy s5 active (AT&T)]
oh, btw I updated my phone via ODIN (5.1.1) and this happens when I turn on my phone (factory reset/wiped all data) like brand new and I can't pass through the "samsung account":crying::crying::crying::crying:
All of this is predicated on the ability to GET IN THE PHONE. Mine is locked pursuant to a "factory reset" some thieves did to it, and it wants me to prove I'm the owner by signing into my Samsung account. That is useless when "processing failed" comes up every time. I can't utilize any of these fixes because I CANT GET INTO THE PHONE because of the processing failure. It seems to me that if so many people have had this problem, Samsung ought to FIXIT!
Hi,
I bought a Galaxy note 4 and made a Samsung account that is linked to this phone. Recently, I was compelled to do a factory reset. Every time I go through the steps of opening my phone, there is a step asking for the Samsung account's email and password to see if it belongs to me. I typed the SAME email I ever used in this phone. But always a message shows saying"processing failed". I changed the password from the website "account.samsung.com" and waited for 2 days but still have the same problem.
Please help me regarding this issue.
Thanks.
Hi,
Had the same problem but a much more simple solution: My tablets date and time was way off (because of some resetting) - after changed to current time (actually using "network time" or similar) finally I get past the error "software update processing failed" (or actually it was in Danish "godkendelse mislykkedes").
Good luck..

[Q] HELP PLEASE! L9 LGMS769 (MetroPCS) "Unfortunately, LGSetupWizard has stopped."

[Q] HELP PLEASE! L9 LGMS769 (MetroPCS) "Unfortunately, LGSetupWizard has stopped."
NOOB ALERT!!!
Okay let me explain what i believed happen here first... I rooted my L9 with "Kingo Android Root". Everything was working great. I decided to remove all the bloatware on my phone (MetroPCS apps, Google apps, etc). Still good. I then noticed that i was no longer able to access my Play Store or log into my YouTube account. A friend of mine ([email protected]$$) recommended i hard reset the phone and it will Unroot me and i can start all over... So i did. Now when i try to access my phone and go threw the LGSetupWizard i get this error; "LGSetupWizard has Stopped responding". i cant get pass it. i tried almost everything on the net that i can find. still nothing i was wonder if anyone or everyone can give me different ways of fixing this issue, so i can go threw them one by one. i will let you all know if it worked or not. please and thank you.
might help??
HavokXIII said:
NOOB ALERT!!!
Okay let me explain what i believed happen here first... I rooted my L9 with "Kingo Android Root". Everything was working great. I decided to remove all the bloatware on my phone (MetroPCS apps, Google apps, etc). Still good. I then noticed that i was no longer able to access my Play Store or log into my YouTube account. A friend of mine ([email protected]$$) recommended i hard reset the phone and it will Unroot me and i can start all over... So i did. Now when i try to access my phone and go threw the LGSetupWizard i get this error; "LGSetupWizard has Stopped responding". i cant get pass it. i tried almost everything on the net that i can find. still nothing i was wonder if anyone or everyone can give me different ways of fixing this issue, so i can go threw them one by one. i will let you all know if it worked or not. please and thank you.
Click to expand...
Click to collapse
i have no idea what to tell you but if it come down to it you might have to flash a rom on your phone using lg support tool.. but before you do anything make sure your usb debugging is on your phone might be done like mine :crying:
HavokXIII said:
NOOB ALERT!!!
Okay let me explain what i believed happen here first... I rooted my L9 with "Kingo Android Root". Everything was working great. I decided to remove all the bloatware on my phone (MetroPCS apps, Google apps, etc). Still good. I then noticed that i was no longer able to access my Play Store or log into my YouTube account. A friend of mine ([email protected]$$) recommended i hard reset the phone and it will Unroot me and i can start all over... So i did. Now when i try to access my phone and go threw the LGSetupWizard i get this error; "LGSetupWizard has Stopped responding". i cant get pass it. i tried almost everything on the net that i can find. still nothing i was wonder if anyone or everyone can give me different ways of fixing this issue, so i can go threw them one by one. i will let you all know if it worked or not. please and thank you.
Click to expand...
Click to collapse
Play Store is part of google apps
you delete all google apps , and you remove play store
so... btw why you want to remove GAPPS
people that wipe they phones and install custom ROMS , they install GAPPS afterwards
bloatware like metro own crap and tmobile are fine to remove
but why you want to erase the google apps
????
Just wondering what you want to do
How can you use you Google android phone when you uninstalled Google apps. Your gmail login is used for YouTube too and guess what....you removed your ability to log into your phone.
Sent from my LG-P769 using xda app-developers app
Jay Grant said:
i have no idea what to tell you but if it come down to it you might have to flash a rom on your phone using lg support tool.. but before you do anything make sure your usb debugging is on your phone might be done like mine :crying:
Click to expand...
Click to collapse
Like i said before, i can get passed the LGSetupWizard so im unable to to access settings to turn on USB Debugging. its practically bricked at this point.
maxolini said:
Play Store is part of google apps
you delete all google apps , and you remove play store
so... btw why you want to remove GAPPS
people that wipe they phones and install custom ROMS , they install GAPPS afterwards
bloatware like metro own crap and tmobile are fine to remove
but why you want to erase the google apps
????
Just wondering what you want to do
Click to expand...
Click to collapse
It wasnt done intentionally. goofed up and now im stuck. is there anything that can be done at this point or should i simply take this phone out to the range and put a few holes in it?
HavokXIII said:
Like i said before, i can get passed the LGSetupWizard so im unable to to access settings to turn on USB Debugging. its practically bricked at this point.
Click to expand...
Click to collapse
Mine is bricked too .
I have had that problem befor, but I just did a system restore and it fixed the problem. But even know you can get pass that error, that file is used for many different settings.
Sent from my LGMS769 using XDA Premium 4 mobile app

[Q] Operating system

Dear Friends i have Samsung Galaxy S2 GT-I9100 phone bought in india in 2012 december. The phone was working fine with operating system which came with phone. suddenly today i felt to change the operating system to latest android OS jellybean. let me tell you one thing i am not a guru in this type of things so i tried whatever i could see on internet and installed Android version 4.3.1, Slim version Slim-4.3.build.2-OFFICIAL-1334.
Now my problem is the phone is working only for making phone calls and receiving phone calls. i cant even do SMS from this phone & its completely different then how it was. moreover i am not able to install whatsapp on this phone. and i am not able to see any google apps on the phone. neither my contact list is visible i had more then 700 contacts . and when i go on internet via WIFI and try to download whatsapp it says there is NO DEVICE. i am now confused and i dont know what to do. please can any one help me with simple steps how can I get my old version back or atleast how can i get google play store on this phone. Another important thing i tried to connect through Kies but even thats failure my device does not get connected to Samsung Kies anymore. i am worried i hope i havnt lost all my contacts.:
Tejus Mehta said:
Dear Friends i have Samsung Galaxy S2 GT-I9100 phone bought in india in 2012 december. The phone was working fine with operating system which came with phone. suddenly today i felt to change the operating system to latest android OS jellybean. let me tell you one thing i am not a guru in this type of things so i tried whatever i could see on internet and installed Android version 4.3.1, Slim version Slim-4.3.build.2-OFFICIAL-1334.
Now my problem is the phone is working only for making phone calls and receiving phone calls. i cant even do SMS from this phone & its completely different then how it was. moreover i am not able to install whatsapp on this phone. and i am not able to see any google apps on the phone. neither my contact list is visible i had more then 700 contacts . and when i go on internet via WIFI and try to download whatsapp it says there is NO DEVICE. i am now confused and i dont know what to do. please can any one help me with simple steps how can I get my old version back or atleast how can i get google play store on this phone. Another important thing i tried to connect through Kies but even thats failure my device does not get connected to Samsung Kies anymore. i am worried i hope i havnt lost all my contacts.:
Click to expand...
Click to collapse
You have to install the Google Apps as a separate install when dealing with most non stock roms. Surely the guide you were looking at mentioned that...? Weird that you are having issues with Sms as it's rare roms have that trouble. Which messaging app are you using? Your contacts aren't there because you wiped your phone, installed a new operating system, and didn't install the Google apps to resync your account. I'm confused on why you're surprised by that... Kies doesn't work on non stock roms and is a much inferior tool vs Odin. Also, didn't you do a nandroid backup before installing Slim? If so, you could just restore that and you would be back to the previous version in like 10 minutes. If you didn't...well, you weren't looking at the right guides then. I think Slim is 10x better than stock, personally but depending on the phone and version, there can be some minor issues.
I think that Whatsapp doesn't recognize your phone because of the custom DPI. If you set that to stock value, it should work.
Tejus Mehta said:
Dear Friends i have Samsung Galaxy S2 GT-I9100 phone bought in india in 2012 december. The phone was working fine with operating system which came with phone. suddenly today i felt to change the operating system to latest android OS jellybean. let me tell you one thing i am not a guru in this type of things so i tried whatever i could see on internet and installed Android version 4.3.1, Slim version Slim-4.3.build.2-OFFICIAL-1334.
Now my problem is the phone is working only for making phone calls and receiving phone calls. i cant even do SMS from this phone & its completely different then how it was. moreover i am not able to install whatsapp on this phone. and i am not able to see any google apps on the phone. neither my contact list is visible i had more then 700 contacts . and when i go on internet via WIFI and try to download whatsapp it says there is NO DEVICE. i am now confused and i dont know what to do. please can any one help me with simple steps how can I get my old version back or atleast how can i get google play store on this phone. Another important thing i tried to connect through Kies but even thats failure my device does not get connected to Samsung Kies anymore. i am worried i hope i havnt lost all my contacts.:
Click to expand...
Click to collapse
go back to stock rom by flashing it via odin .then just refer to this links to understand all droid's stuff http://trendblog.net/guide-to-android-rooting-custom-roms-apps-2014-edition/ or http://lifehacker.com/5789397/the-always-up-to-date-guide-to-rooting-any-android-phone
and i have got list of good roms so refer this http://androidcure.com/best-kitkat-roms-samsung-galaxy-s-ii-i9100/
now you are good to go for Flashing and using Custom roms !!
es0tericcha0s said:
You have to install the Google Apps as a separate install when dealing with most non stock roms. Surely the guide you were looking at mentioned that...? Weird that you are having issues with Sms as it's rare roms have that trouble. Which messaging app are you using? Your contacts aren't there because you wiped your phone, installed a new operating system, and didn't install the Google apps to resync your account. I'm confused on why you're surprised by that... Kies doesn't work on non stock roms and is a much inferior tool vs Odin. Also, didn't you do a nandroid backup before installing Slim? If so, you could just restore that and you would be back to the previous version in like 10 minutes. If you didn't...well, you weren't looking at the right guides then. I think Slim is 10x better than stock, personally but depending on the phone and version, there can be some minor issues.
I think that Whatsapp doesn't recognize your phone because of the custom DPI. If you set that to stock value, it should work.
Click to expand...
Click to collapse
Thanks for your reply.
How can install whatsapp as i am not able to locate play store icon on my phone any more. and you are correct about SMS my SMS is working. i was not seeing very well. please guide me how to install playstore and whatsapp
Tejus Mehta said:
Thanks for your reply.
How can install whatsapp as i am not able to locate play store icon on my phone any more. and you are correct about SMS my SMS is working. i was not seeing very well. please guide me how to install playstore and whatsapp
Click to expand...
Click to collapse
I told you why you didn't have the Play Store in the very first sentence.
http://www.slimroms.net/index.php/d...146-addons4-3/8845-slim-aio-gapps-4-3-build-2
Boot to recovery, wipe caches, install.

[Q] Help: can't add a google account on the phone

Hi everyone
My friend bought this phone, i guess it's a chinese version of an Samsung Galaxy S5. He was testing it and the phone doesn't even bring the Google Play Store. I tried to installed manually but as soon as it opens it closes itself. I then proceed to check his android account but found that there was none on the phone and it didn't even asked for one. We factory reseted the phone and it still didn't asked for a google account.
I went to the settings to try and upgrade its android version but found no upgrade button.
Anyone got any ideas?
Thanks in advance
Markoz
PS: Here's an pic of the "about the phone"
MarkozOriginal said:
Hi everyone
My friend bought this phone, i guess it's a chinese version of an Samsung Galaxy S5. He was testing it and the phone doesn't even bring the Google Play Store. I tried to installed manually but as soon as it opens it closes itself. I then proceed to check his android account but found that there was none on the phone and it didn't even asked for one. We factory reseted the phone and it still didn't asked for a google account.
I went to the settings to try and upgrade its android version but found no upgrade button.
Anyone got any ideas?
Thanks in advance
Markoz
PS: Here's an pic of the "about the phone"
Click to expand...
Click to collapse
That's because it doesn't have any Google Apps package installed. It's common with chinese devices (clones). You need to install a gapps package and probably spoof the phone as another one. There's tutorials on the net if you Google it. You'll need root.
polobunny said:
That's because it doesn't have any Google Apps package installed. It's common with chinese devices (clones). You need to install a gapps package and probably spoof the phone as another one. There's tutorials on the net if you Google it. You'll need root.
Click to expand...
Click to collapse
Thanks! Right now i'm looking for the right root to do it. I'll let you know once I've done it.

i need help! STUCK on google sign in verification.

Guys i really need you!. I need your help please!
I need help. yesterday I bought the phone LG K8 4G 6.0 android and when I turned on for the first time, I wanted to choose a language and google email.But my google email was something like "[email protected] random numbers just to move on. I did that just to finish it quickly.It was for the first time i enterd my phone normaly. But here is my problem. THen in a while, i got update from android. I restarted the phone and done a factory reset. Now when I start the device it ask for the language, wifi connection and ask me to login with a google account previously synced with the device. What the hell? I cant remember my random google email only password. And i didnt enter my phone number when it asked, i just skipped it. Now i need your help guys how to enter my phone? This is not really end of my brand new phone right? Please!
I HOPE your skills will help me
NOTE. That was my first time on 6.0 android. BEfore that, i had only 4.4.2. I didnt know that google have that security measuers.

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