Related
Update February 3:
Tried the GPS test again today and I went from 0 satellites before the RMA to now having 7 satellites. Attached is a screen shot of such.
Good job Asus.
Update February 2:
Received my prime last night and played with it for most of the evening. No problems on honeycomb, updated to ICS and still had no problems. There was no information on exactly what they did to repair like I had hoped but all is good.
GPS is slightly better (1 satellite vs. 0 satellites before) but in my opinion, this isn't a GPS device and I don't plan on using it like one.
So in a TL;DR version: If you plan on RMA'ing, it worked effectively for me but the whole process took about a month.
Original post:
Hello everyone,
I just wanted to take the time to keep you all up to date on how the RMA side of the prime tech support is going for me and possibly others.
I sent my prime to Texas on the 5th (It's been quite a while.. I miss it.) A week later it was received by the repair facility (the 12th). The support status website then said "Waiting" for about 18 days then finally it said "Ready for shipping" and the "memo" section said I received a new serial number.
I'm guessing the support staff did extensive hardware replacement or simply gave me a new prime. I hope some sort of repair report/record is included whenever I get my prime back.
Original complaint was absolutely zero GPS and slight backlight bleed.
I attached a screenshot of the repair status screen.
I'll update this post when I get it back and disclose whether or not the complaints have been fixed or if there are any new problems. Hopefully this helps anyone trying to decide whether to RMA their unit or not.
intresting. Please keep us posted on the updates. let us know what is fixed!
mine says Waiting-[WB5] Wait for Repair\Test\Aging
<troll>
Wait, you returned this because of no-GPS and slight backlight bleed...Really? You must have known GPS wasn't working
Even the IPAD 2s have backlight bleed...
</troll>
None the less, good luck, curious how the RMA is going to go.
I am going through my own trials with them. I bought my Prime on the 20th and and received it on the 21st. On the 24th I was at school and opened the tablet (I have the TF201 Dock) and there was a single pristine crack in the screen. Tablet has no abrasions or dents so it is obvious it was not dropped and I am a bit over protective of a new device for the first few months. I think I just got a bad piece of glass, that or the dock is not designed very well. But since the basic design of the Prime dock is the same as the original Transformer I find that hard to believe.
So they received the tablet in TX Friday. Sat in Waiting yesterday. Today it showed they wanted to confirm repair OOW. I called and asked them ??? and they said it was "expertly analyzed" and found to be customer induced damage. I stayed calm and responded with "the table has been treated like it was priceless. The screen cracked when I closed the tablet while in the ASUS made dock. There are no indications of droppage on the tablet and I find it unacceptable to charge the customer for the repair of what is most likely a manufacturing defect."
Now I am waiting 24-48 to hear from a supervisor. Now if I had dropped the tablet I would be like, ok I screwed up. But I did not. And I did buy ADC insurance from Square so I can get it fixed for free, but I am not going to have them fix something I believe is a manufacturing defect. Guess we will see what ASUS customer support is really made of in the next 24-48 hours. Hate having the tablet for 2 days then spending 2 weeks without it. It's like a big tease! lol
Jonasmyst said:
I am going through my own trials with them. I bought my Prime on the 20th and and received it on the 21st. On the 24th I was at school and opened the tablet (I have the TF201 Dock) and there was a single pristine crack in the screen. Tablet has no abrasions or dents so it is obvious it was not dropped and I am a bit over protective of a new device for the first few months. I think I just got a bad piece of glass, that or the dock is not designed very well. But since the basic design of the Prime dock is the same as the original Transformer I find that hard to believe.
Click to expand...
Click to collapse
Sounds really weird to be cracking on its own. You'd need to be in very high heat or below/near freezing temps to induce it by nature.
Did someone damage it without you looking? BB gun, threw something, etc. Things can't suddenly crack outta nowhere, but this is pure conjecture of course.
First in the line of a major manufacturing defect?
my touch screen wasnt working and usb didnt work
kaijura said:
Sounds really weird to be cracking on its own. You'd need to be in very high heat or below/near freezing temps to induce it by nature.
Did someone damage it without you looking? BB gun, threw something, etc. Things can't suddenly crack outta nowhere, but this is pure conjecture of course.
First in the line of a major manufacturing defect?
Click to expand...
Click to collapse
I wish someone had hit it or I dropped it, I could have just sent it in for Accident repair but I have to try ASUS first because SquareTrade says it is a manufacturing defect if I did not drop the tablet.
Basically I took the tablet, in the dock and closed it. Placed is in a padded neoprene sleeve. Set the tablet and the sleeve on the passenger seat next to me (where it did not move and I hit no pot holes or anything crazy). Drove from work to school. Picked up the tablet and took it inside. Took it out of the sleeve and opened it. BAM crack. Could barely see it from the front on view. I think I just got a bad piece of glass. I have owned the Evo 4G and I own the Evo 3D and a Kindle Fire. All gorilla glass and I have had no problems (granted smaller screens). I attached 2 pics of the crack. (Yes I know there is a sword in one )
Jonasmyst said:
I wish someone had hit it or I dropped it, I could have just sent it in for Accident repair but I have to try ASUS first because SquareTrade says it is a manufacturing defect if I did not drop the tablet.
Basically I took the tablet, in the dock and closed it. Placed is in a padded neoprene sleeve. Set the tablet and the sleeve on the passenger seat next to me (where it did not move and I hit no pot holes or anything crazy). Drove from work to school. Picked up the tablet and took it inside. Took it out of the sleeve and opened it. BAM crack. Could barely see it from the front on view. I think I just got a bad piece of glass. I have owned the Evo 4G and I own the Evo 3D and a Kindle Fire. All gorilla glass and I have had no problems (granted smaller screens). I attached 2 pics of the crack. (Yes I know there is a sword in one )
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Click to collapse
Clearly looks like a defective screen. Don't see any indication of impact to me. They should repair it.
It would take a lot of force to induce that
Jonasmyst said:
I wish someone had hit it or I dropped it, I could have just sent it in for Accident repair but I have to try ASUS first because SquareTrade says it is a manufacturing defect if I did not drop the tablet.
Basically I took the tablet, in the dock and closed it. Placed is in a padded neoprene sleeve. Set the tablet and the sleeve on the passenger seat next to me (where it did not move and I hit no pot holes or anything crazy). Drove from work to school. Picked up the tablet and took it inside. Took it out of the sleeve and opened it. BAM crack. Could barely see it from the front on view. I think I just got a bad piece of glass. I have owned the Evo 4G and I own the Evo 3D and a Kindle Fire. All gorilla glass and I have had no problems (granted smaller screens). I attached 2 pics of the crack. (Yes I know there is a sword in one )
Click to expand...
Click to collapse
I would guess that a serous amount of flex in the tablet would be required to have that happen. Gorilla Glass however is often misunderstood as break resistant when it actually breaks quite easily. It is hardened glass that is SCRATCH resistant, and not even all that scratch resistant. My daughter scratched the screen on one of my phones with a cheap ring, and she wasn't mishandling it at all, just playing a game. have seen rants about Gorilla Glass breaking on phone placed in their back pants pocket, which is so stupid I can't imagine what they were thinking.
Your glass may indeed have been stressed by the bezel, and assembly, and could easily have been defective, when you consider how many Prime Asus was cranking out in December. If it was stressed in it's frame, and you went out in the cold it could have contributed to its failure. You said you opened it at school. This is important: How did you transport it? In a sleeve/case or just Dock/Tablet in backpack? My thinking is it was stressed, and only took some additional flex or twist to have it snap.
Stand your guns, and just mention ONCE that there are no dents marks or abrasions on the tablet casing. Just calmly (as possible, I know how infuriating CSRs can be) ask for a supervisor, explain that the dock was attached the whole time, and no "accidents" "drops" or anything else occurred. MOST IMPORTANT: Ask : What exactly is the "expert analysis" that was done? Was the glass measure at multiple points with a digital micrometer? What evidence do THEY have to suggest customer induced damage?
Yeah I worked as a CSR for 6 or 7 companies over the years. I can generally remain calm as I remember that they are just following their script and typically have little to no power to do anything other than escalate. I am awaiting a call from a Supervisor which should happen in the next 24-48 hours (which that is not an acceptable practice in mine eyes) so I will see what happens there. I plan on mentioning the lack of ANY drop damage. It's become a matter of principle now. In the end Square Trade will fix it for free but I don't think they should have to.
As for Gorilla Glass. It is hardened glass and can break (albeit not nearly as easy as normal glass) and it's scratch resistance is good but not impermeable. And the solid aluminum frame of the table would have to bend for the screen to bend enough to break. Despite the GPS issue (which I do not care about) and Wi-Fi issue (which I really did not notice any problems aka no worse than any of my other devices) I really like the build and solid feel of the tablet. I'll update once I speak to a supervisor and see what happens.
kerryking1 said:
mine says Waiting-[WB5] Wait for Repair\Test\Aging
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Click to collapse
Mine says this too. This means they need a new part. Well they told me that. They are now looking for a replacement. But 64GB Gray is hard to find for them...
Mine is similar. Sent 1-8 and shows they received 1-14. Asked in email yesterday the status and today got an email that it was being replaced. Serial starts now with C10. I am supposed to receive tomorrow and not sure if I'm going to open or just sell / return it. I was hoping they tested before sending but sounds like according to OP that they don't. Kind of a bummer. Mine went back due to a screen chip on original shipping. wifi was fine and GPS was ok though I never drove with it.
So Tuesday I checked my Status to find (low and behold) that is was on hold for customer induced damage/out of warranty repair.
I called customer support and explained to them that the tablet was not dropped and was secured in padded materials during transport, etc. I was told it would be escalated to ASUS Corporate HQ and someone would call me in 24-48 hours. I briefly told him having to wait up to 2 days for someone to contact me was a poor practice. He made a note in my ticket. I waited 48 hours and guess what? NO CALL.
So I called back this morning. Got a rep and the call started bad. I had to give him every piece of information about me again as if I was starting a new RMA despite him having the RMA ticket open in front of him. I then explained I had waited 24-48 hours and not gotten a call from a Supervisor and that I was starting to get upset at the support I am receiving. I got the standard "I apologize for your frustration" and he checked and the RMA was passed to HQ on the first. I asked why it sat around for a day before being passed and he did not have an answer. So 24-48 hours is now 48-72 hours.
By this time my infinite pools of calm are about out. Then he asks me for my phone number so someone can contact me because they don't have. Refer to earlier when I gave him my information (including number) for the second time since this started.
Yesterday I also received an e-mail from the repair center stating the price for fixing the tablet ($186 for the screen and $65 for labor) and a form I could fill out for payment. Really a form to fax in? Are we back in the 90s. I sent them a long e-mail explaining why I was not paying for repair and that I was waiting for hear from a supervisor from HQ and the reasons as to why I believe the tablet screen was defective. I have copied that e-mail I sent and plan on using it as my standard response to we don't fix broken screens under warranty.
So I guess every piece of glass ASUS uses is flawless. At least that is what the repair center thinks.
UGH! Update again when I hear from someone.
Updated OP
You sent it in for only a slight backlight bleed? Must've been more than slight to make you want to send it in. Plus going from 0 sat's to just one can barely be called an improvement. Plus a month wait...
Well glad to hear you got device back n satisfied with it. That's all that matters in the end. Not all RMA are nightmares but the post a coupple ones back sounds bad. I'd be pissed off.
I sent my prime back on January 5th. It had all the issues with it. After 25+ days waiting I got a brand new prime! I think I had to wait because I had the 64GB Gray and they did not have these in stock. This prime serial starts out with a "C". Everything has been working perfectly! GPS, WIFI, KEYBOARD, LAG... those were all the issues I sent it in for. WOW is all I can say! This thing works like it is stated on their product page!
GPS needs to be in the window to work but, it works and works well! I not sure what the peoples homes are made of when they can sit in their house and get it to work.
Time to go mess with it more!
demandarin said:
You sent it in for only a slight backlight bleed? Must've been more than slight to make you want to send it in. Plus going from 0 sat's to just one can barely be called an improvement. Plus a month wait...
Click to expand...
Click to collapse
Well good things come to those with patience I suppose. Today I had a 7 satellite lock within about 15 seconds.
Screenshot attached to the OP.
bscotth said:
Update February 3:
Tried the GPS test again today and I went from 0 satellites before the RMA to now having 7 satellites. Attached is a screen shot of such.
Good job Asus.
Update February 2:
Received my prime last night and played with it for most of the evening. No problems on honeycomb, updated to ICS and still had no problems. There was no information on exactly what they did to repair like I had hoped but all is good.
GPS is slightly better (1 satellite vs. 0 satellites before) but in my opinion, this isn't a GPS device and I don't plan on using it like one.
So in a TL;DR version: If you plan on RMA'ing, it worked effectively for me but the whole process took about a month.
Original post:
Hello everyone,
I just wanted to take the time to keep you all up to date on how the RMA side of the prime tech support is going for me and possibly others.
I sent my prime to Texas on the 5th (It's been quite a while.. I miss it.) A week later it was received by the repair facility (the 12th). The support status website then said "Waiting" for about 18 days then finally it said "Ready for shipping" and the "memo" section said I received a new serial number.
I'm guessing the support staff did extensive hardware replacement or simply gave me a new prime. I hope some sort of repair report/record is included whenever I get my prime back.
Original complaint was absolutely zero GPS and slight backlight bleed.
I attached a screenshot of the repair status screen.
I'll update this post when I get it back and disclose whether or not the complaints have been fixed or if there are any new problems. Hopefully this helps anyone trying to decide whether to RMA their unit or not.
Click to expand...
Click to collapse
Your kidding right? You sent your Prime in to have GPS fixed? There is no fix you cannot use it for navigation what the heck do you care if you can lock on to satellites or not it's irrelevant. You haven't had your Prime for a month and your happy with Asus?..... ROFL
Thanks OP. My replacement unit is coming on Monday. Here's my status: http://i41.tinypic.com/211jep2.jpg
And yes, GPS was one of several reasons I RMA'd.
Hi guys,
This happened to me
Bought a Transformer Prime, and got the glass broken. The LCD screen itself is OK, the tablet is working just fine, but the glass is cracked.
Spent 3 days searching, nothing. There are all kinds of parts for TF101, but TF201 -- not.
Went to service guys, they want 400 bucks for the replacement: they say they can replace the LCD screen AND the glass. Obviously this makes no sense since the brand new TF201 costs about $500 for 32 GB version (which I have).
Ideally, finding the glass with digitizer would solve the problem, but so far I can't find it.
Checked the asusparts.eu website, but not sure if these are the right ones (and, still, they are quite expensive since I don't need LCD screen itself, the screen itself is just fine)
If someone has and idea where to get it/search for it, it would be great.
Thanks
you bought it with broken glass? Why you just don't return it?
Send it back to ASUS, and see what they will charge you to replace the glass.
Sent from my MB870 using xda premium
donxuan1983 said:
you bought it with broken glass? Why you just don't return it?
Click to expand...
Click to collapse
No, I've dropped it myself. So it's not a guarantee case.
grneyez said:
Send it back to ASUS, and see what they will charge you to replace the glass.
Sent from my MB870 using xda premium
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Click to collapse
Yep, I've already asked Asus.
Asus said go to the authorized service center in your city. That authotized official service center said $400 for repair
Not sure if its any help to you but i'm just waiting a reply from Asus for the cost of replacement glass hopefully have it at some point today
same here, the glass is cracked on my ATP. and its only like 1 week old. SO FRUSTRATING!!!. but im trying to look for the replacement glass as well cuz the lcd itself is not broken but haven't found anything yet, i called asus to see what they would say but all they said was to RMA it. and they would have someone "check it out" and see if it will cover under my warranty. i didn't break it intentionally, i received the unit with a bend on above the power connector so it was difficult to plug in the connector. i didnt see it as a big issue, until i plug it in and the bend on the connector bent upwards and cracked my screen (gorilla glass my ***!!!). So knowing big companies like asus they arent going to cover my ATP and if they do offer to repair it, it will be some ridiculous price. and i been looking for a replacement glass but nothing . keep this thread going and post if you do find something, im afraid that since the ATP is still backordered everywhere that companies and independent companies arent going to have the replacement parts for awhile. hopefully this isnt the case and we can get something soon.
I'd say a SquareTrade warranty is an excellent investment for this tablet. $70 (after 30% coupon) for 2 years of drop protection is a bargain. I've already dropped my Prime once . Luckily, all I have to show for it is a scratched corner (it was in a case).
You can get a SquareTrade warranty within 90 days, so pretty much everyone is still eligible.
Sent from my HTC Desire CDMA using Tapatalk
digimuzik said:
I'd say a SquareTrade warranty is an excellent investment for this tablet. $70 (after 30% coupon) for 2 years of drop protection is a bargain. I've already dropped my Prime once . Luckily, all I have to show for it is a scratched corner (it was in a case).
You can get a SquareTrade warranty within 90 days, so pretty much everyone is still eligible.
Sent from my HTC Desire CDMA using Tapatalk
Click to expand...
Click to collapse
This ^^^
I always shirk silly insurance things, but SquareTrade is awesome. I personally don't use it, I'm confident in how I treat my possessions (accidents can always happen, but...), but it is amazing to see a relatively cheap service that covers most personal faults.
And yeah, I dunno what I'd do if my screen was already broken. We won't start seeing parts or units for parts for some time...
Same problem here.
They designed TF201 such way, that the glass is 1 mm ahead of frame (not like on ipad) so during the hit, glass takes all the damage on itself.
Asus must do something about that because everyone will drop their unit someday.
Cracked screen
This just happened to me too. Pulled my Prime out and opened it up to discover a hair line fracture all the way across the screen. Tablet has never been dropped and always stored in a padded case folded up against the keyboard/dock like a laptop. Contacting Asus to see what my options are. The crack is so fine I didn't even notice till I went to fold it back up. I was gonna post a video, but don't have 8 posts yet. But if you search youtube for "asus transformer prime cracked screen" it'll come up.
Clearly there is a serious issue with all these cracked screens with people using docks. I think ASUS should address this... I dont think I will get a dock anymore.
leppie said:
Clearly there is a serious issue with all these cracked screens with people using docks. I think ASUS should address this... I dont think I will get a dock anymore.
Click to expand...
Click to collapse
I think it is definitely an issue.
It's happening because there's not enough padding on the front end of the keyboard IMO, it only has that one little rubber thing.
My Prime is in a minisuit, which actually jumps to the other extreme: it won't quite close all the way. But I think this is the only reason I have not opened it and found a cracked screen, even though I toss it around and generally try not to baby it.
They need more support opposite the docking mechanism, it's causing the top-end of the Prime to squish down especially at the corners while the bottom-end has no more room to get closer to the keyboard. These broken screens are the result.
You could use a case like me or even just put some little rubber tabs on the corners of the keyboard to prevent this happening, but it's ridiculous considering it's constantly pictured as such a netbook replacement and using it like such could damage it.
Sent from my HTC Vision using xda premium
Just a suggestion to everyone with a cracked screen--I know this isn't the most convenient option, but I think it might be the cheapest one you are going to find. From my experience, hot items like this with broken glass still sell for about 80% for their original value on ebay. I haven't checked to see what broken primes are going for right now, but it might be worth checking out. Sell for 400, but new for 500--about 100 to fix the screen.
redandblack1287 said:
Just a suggestion to everyone with a cracked screen--I know this isn't the most convenient option, but I think it might be the cheapest one you are going to find. From my experience, hot items like this with broken glass still sell for about 80% for their original value on ebay. I haven't checked to see what broken primes are going for right now, but it might be worth checking out. Sell for 400, but new for 500--about 100 to fix the screen.
Click to expand...
Click to collapse
Doesn't it only cost about $70 at repair centers or whatever? Guess it depends on your location and situation...
Just wondering
Did anyone with broken glass have a screen protector applied?
dorianteal said:
Did anyone with broken glass have a screen protector applied?
Click to expand...
Click to collapse
No screen protector applied on mine, Just plain jane ATP.
buxtahuda said:
Doesn't it only cost about $70 at repair centers or whatever? Guess it depends on your location and situation...
Click to expand...
Click to collapse
I think that's the problem most people are having--they are getting repair quotes of like $400 instead of $70. If you find a chain with that kind of price, please post it!
Another broken screen
Just took my TF201 out of it's padded laptop bag this morning to find a crack across the corner of the screen. No dropping, no rough handling - it just appeared seemingly overnight. After weeks of frustration with random reboots and app crashes (which were only solved yesterday with the 9.4.2.15 update) I think I've had my fill of this unit.
Update - And, yes, the unit was docked when this occurred.
Final update: Contacted Asus about repairing the screen and was put in touch with a service provider in Sydney. Total cost (incl. parts, labour, and shipping): $400. When I responded that I might as well buy a new tablet the receptionist replied "That's right."
Wow I just bought a dock which I greatly debated on getting. I may have to return it after all. I don't wanna end up with a cracked screen.
Sent from my PG86100 using Tapatalk
My screen just cracked, I set it down on the table very gently, picked it up again a min later and there was a crack from the center almost all the way to the top of the device. I am very angry right now because of it, I know I did nothing at all. I bought the tablet 3 weeks ago. I also had noticed when I tap of the screen I would see the rainbow colors you might see when you put pressure on a laptop screen. I believe either the glass was to close or to far. Thoughts? I am working with ASUS about it now Pics here
http://goo.gl/X8lAc
i think there is a forum here about that.. there are numbers of complains like yours there.. that is why im hesitant to buy the prime..
Asus will decide if it is CID (My Fault) when they get it so fingers crossed
SethHikari said:
Asus will decide if it is CID (My Fault) when they get it so fingers crossed
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Click to collapse
fingers crossed mate, ive seen a few people reporting this but all linked to the dock. im wondering if its got too hot and stressed the glass.
let us know how you get on with asus, this is one thing that is really worrying me about my prime. im tempted to take out insurance to protect against this which is silly as its sounding more and more like a manufacturing issue.
I emailed Gary for Asus take on it a few weeks ago and got nothing...
At least the Fedex shipping they provide was overnight express. And my screen was not touched, docked, cased, and the device has never got hot at all.
Defective Glass
SethHikari said:
At least the Fedex shipping they provide was overnight express. And my screen was not touched, docked, cased, and the device has never got hot at all.
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Click to collapse
It is not that uncommon for a new screen to have micro fractures which can expand rapidly without warning. There is a film (bonded) under the glass that can hide them until the last moment.
Hot/Cold variations often exasperate this condition, but i realize you said that was not the case.
Hope all is covered and works out well for you.
Just a follow up. If you have the same problem as me DONT SEND IT IN TO ASUS YET, my status says cid/oow but I called in and they said it was still being looked at. I really think they are going to screw me on this so DONT SEND IT IN until I get an update out.
Follow Up: Still no email or call from them even though it has been 4 days with my status saying CID/OOW. I am assuming they see the broken screen and automatically mark it as such and move on.
Of course it happens 1 day after the return period. Hopefully this will be covered by Asus and not turn into a RMA nightmare. Does anybody have any info if this is an easy fix? Also my battery is draining at a more rapid speed too. Could these problems be related? The last 2 pins on the bottom are now broken off as well.
-UPDATE- 6/1/12
Sent it out for an RMA on May 18th, one day before my 30 day RMA would expire. I got it back from Asus after a couple little scares. First, I forgot to take out my Class 10 32gb Micro SD card. I went on to the support chat and they said it was no problem and happens all the time. I called customer service after and they made an addendum to my RMA saying an SD card was included. After about a week and a half of the status saying "Repairing" it finally changed to "Waiting for customer reply OOW-CID" I again went straight to support chat and they guy told me that it might be a case of Customer Induced Damage. I explained that it was most definitely not CID. He told me to call and explain my case becomes sometimes it turns out not to be CID. Procrastination got the best of me and I forgot to call. Next thing I know I get an email saying Asus shipped my Prime back. At this point I just hoped for the best. Coming home June 1st I see a little package right outside my door. All the time wondering why Fedex didn't have anyone sign for it like the directions say. Someone could have a nice little tablet assuming they were brave enough to take it off my steps. Opened it up and BAM! Fixed good as new!!!! SD returned and everything! The only thing that I was a little puzzled by was they gave me back my crappy broken cord. Which is what started this whole thing in the first place. I don't really care about that since I got another one off eBay for like 8 bucks. So here's the breakdown:
Pros-
Fixed for free
SD card was taken care of
Only 12 calendar days (not work days) until it was back in my hands
No new scratches/dents/cracks/bleeding/anything from being opened and worked on
Very helpful customer service
Cons-
Didn't replace cord (No big deal)
Put me on that short list of people that had a very positive RMA experience. I thing Asus is starting to get it's shizz together after some less that stellar RMA performances. I sent mine to the Texas facility BTW.
Explodee said:
Of course it happens 1 day after the return period. Hopefully this will be covered by Asus and not turn into a RMA nightmare. Does anybody have any info if this is an easy fix? Also my battery is draining at a more rapid speed too. Could these problems be related? The last 2 pins on the bottom are now broken off as well.
Click to expand...
Click to collapse
Its not a factory flaw (although i think the connector on the tablet is asking for it), I'm afriad, youll be liable for the repair.
Battery drain could well be bacause there are pins shorting on each other, try to seperate any that are touching with tweezers etc (carefully)
Any idea how much they will charge?
I have similar damage to my dock (not tablet). It got dropped while being charged & landed on connector. Both cable & dock connector damaged. Definately a weak point!
I contacted ASUS UK who's only suggestion was return for repair (at quite a high MINIMUM cost).
Instead, I've obtained a new dock from the USA - probably cheaper than a repair.
I've also managed to obtain new connectors and will attempt my own repair.
paulpuk said:
I have similar damage to my dock (not tablet). It got dropped while being charged & landed on connector. Both cable & dock connector damaged. Definately a weak point!
I contacted ASUS UK who's only suggestion was return for repair (at quite a high MINIMUM cost).
Instead, I've obtained a new dock from the USA - probably cheaper than a repair.
I've also managed to obtain new connectors and will attempt my own repair.
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Click to collapse
Where did you get a new dock connector? I was looking around and couldn't find a replacement part.
I'm not 100% certain until they arrive, but I think the connectors are made by TE connectivity, either part number 2129260-2 or 2129273-1
I have ordered mine from Mouser Electronics
uk.mouser.com/ProductDetail/TE-Connectivity/2129276-1/?qs=UlfnwZ2x8nSgxOi2zKjuCA%3d%3d
There is a Data Sheet available from this page that provides information on the range.
Explodee said:
Of course it happens 1 day after the return period. Hopefully this will be covered by Asus and not turn into a RMA nightmare. Does anybody have any info if this is an easy fix? Also my battery is draining at a more rapid speed too. Could these problems be related? The last 2 pins on the bottom are now broken off as well.
Click to expand...
Click to collapse
if its been less than 90 days since purchase, I think you can buy a squaretrade warranty ...check out the site or call and ask them what the policy is.
Read through this thread it will give you a better grasp on them:
http://forum.xda-developers.com/showthread.php?t=1471404&highlight=squaretrade
Try http://www.asusparts.eu/index.php?cPath=222155_222535
not exactly sure what the part number would be .. you might have to take yours apart to find that out first
how did you do that?
How did it happen? Is there a way to say how it happened that's not far from the truth but sounds a little more in your favor? Something like : I was having difficulty connecting the power supply since I got it and thought it wasn Edit: wasn't right and now it looks like this and won't work anymore?
I'd also change the pic to a little farther away. While it's good for us it looks bad on your part showing it that close up to Asus. Don't know but maybe they would have you send a pic before you send the tab to determine if it is covered.
I think I would just act like I don't know exactly how it happened and see what they say. I think they would cover it because it is so new.
I made a request about a week ago on the Asus site but they were way too slow to respond so I called them up yesterday. I had a very helpful guy on the phone talking to me who was asking me all the questions. I told him that I am super careful with this thing and gadgets in general. (Never lost a phone, or even broken one. Same with all my computers/mp3 players and so on) I had a case and screen protector ordered even before I bought my Prime. I told him the cable must have been crappy and it totally screwed up the inside connector. He put me on hold after I gave him my whole spiel and came back with a RMA number and instructions/e-mails to be sent out for service. I am posting on here to see if anyone had a similar experience and also to see if this would be covered. I read in the e-mail that physical damage is not covered. But if the cord is faulty and caused this then it would be covered right? And since I was given RMA authorization does that mean I'm in the clear? Or am I sending it away for 3 weeks for them to just say tough break sucka, we don't cover that.
It's possible it could be covered but best believe they will check to see if this was user induced damage(U.I.D). If they don't cover it and you're within 90 days of purchase, just buy the squaretrade warranty that covers physical damage. It'll be cheaper than paying Asus to fix it if they decide not to cover it. I seriously doubt someone would intentionally break the only source of power for the device but Asus could see it as user caused damage by not handling the plug Right.
Your story makes me Leary now of constantly using the prime while plugged up. I don't want to stress the 40pin connector to break like yours did.
Good luck! Remwber square trade of you within that 90 day window and if Asus denies you coverage.
Explodee said:
Of course it happens 1 day after the return period. Hopefully this will be covered by Asus and not turn into a RMA nightmare. Does anybody have any info if this is an easy fix? Also my battery is draining at a more rapid speed too. Could these problems be related? The last 2 pins on the bottom are now broken off as well.
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Aren't these pictures of an original TF-101, rather than a Prime? The design of the back cover is a bit of a give away.
TheKraken said:
Aren't these pictures of an original TF-101, rather than a Prime? The design of the back cover is a bit of a give away.
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Lol, what? TF101 is thick and brown, doesn't have tapered edges like the Prime. That's a Champagne Gold tapered edge slightly covered up by a Skinomi carbon-fiber skin.
Anyway, that sucks. Wouldn't the part itself be interchangeable with TF101 counterpart? Or would they maybe be routed differently? Didn't look at the linked parts, is that what they were?
buxtahuda said:
Lol, what? TF101 is thick and brown, doesn't have tapered edges like the Prime. That's a Champagne Gold tapered edge slightly covered up by a Skinomi carbon-fiber skin
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Yup, you're right. My mistake.
Have to say, I'm not liking that Skinomi skin compared to the Prime's spun metal finish.
TheKraken said:
Yup, you're right. My mistake.
Have to say, I'm not liking that Skinomi skin compared to the Prime's spun metal finish.
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Yeah, it also is too abrasive of a surface. Protects the Prime and all, but be careful with expensive wooden tables, and it's rubbing the fake leather off my minisuit case. I actually just took it off the keyboard so it's only on the Prime now. Once I tire of it altogether, I think I'm just going to put Skinomi's clear cover on the entire thing; keep it protected and pretty
Sent from my Transformer Prime TF201 using XDA Premium HD via my tethered HTC Vision
TheKraken said:
Aren't these pictures of an original TF-101, rather than a Prime? The design of the back cover is a bit of a give away.
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LMFAO at this. =)
As far as CID, the guy could have given you an RMA number just to get rid of you. I hate to be so blunt about it but you MAY have a fight on your hands with this one. They MAY tell you since its CID you have to pay shipping both ways, now I am not saying that it IS CID but they may claim it to be.
I wish ya the best of luck with it and let us know how it goes.
Sent from my EPAD using Tapatalk 2
Something to look into before you send it off. I was looking for a new credit card yesterday and I noticed that bank of america and amex and maybe other cards offer a shopping service where:
Within 90 days, if your item is stolen or damaged, they will cover it 100%.
bottom line: CALL YOUR CREDIT CARD COMPANY to see if they'll cover it, if Asus tries to charge you for it.
From other people's stories, they may just call it customer induced damage (CID) and try to charge you for it.
Good luck though!
nhshah7 said:
Something to look into before you send it off. I was looking for a new credit card yesterday and I noticed that bank of america and amex and maybe other cards offer a shopping service where:
Within 90 days, if your item is stolen or damaged, they will cover it 100%.
bottom line: CALL YOUR CREDIT CARD COMPANY to see if they'll cover it, if Asus tries to charge you for it.
From other people's stories, they may just call it customer induced damage (CID) and try to charge you for it.
Good luck though!
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Yeap, thats a 100% amex only thing, and only if you purchased it on their card. Definately nice though to know thats in your back pocket if you carry one.
Screwedupsmitty said:
Yeap, thats a 100% amex only thing, and only if you purchased it on their card. Definately nice though to know thats in your back pocket if you carry one.
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i think i might have seen that on the bofa website too. doesn't hurt to call up and ask though
Sent from my Transformer Prime TF201 using XDA Premium HD app
I picked up my tablet last night after having it connected to the PC for a while. It started acting possessed, making its own touches all over the place. Thought I'd best attempt a reboot and slowly started to see a vertical line appear in front of my eyes, down the centre of my screen with rainbow colouring spread off it when I touched on it.
It turned into a crack in the glass and now I have to attempt a warranty claim after only 3 months. In another post I mentioned some creaking and since noticed a fair bit of flex, even directly inwards. I feel it has a weak body design with the ports top and bottom also creating a weak point in the middle.
Who knows if Sony will cover it or not, but I'll be too afraid to take it anywhere with me either way. I'd be looking for a case that might give more strength than the tablet itself
I'll update on claim process
Sent from my GT-N7000 using XDA Free mobile app
The claim was rejected by fonebiz in Sydney after having to chase up what was even happening with it They advised to contact Sony and the next week sent me a quote which was about to expire, asking if I wanted to pay $253AU or dispose of it. It took me three phone calls to get a basic service request email sent from Sony. I've had to ask fonebiz, please don't discard my tablet in the meantime O.O
Sent from my GT-N7000 using XDA Free mobile app
Yeah, the downside of slim is flex, that's why I have a folio case on mine, it provides strength to the tablet and it acts as a stand and cost a few bucks on amazon
Well, on the 27th I had a final warning email from fonebiz, on the 28th I had a..it will be repaired under warranty email and on the 29th I had a dispatch email. I'll see what its like when it gets here. I'll definitely be looking for a stronger case, I just had a silicon one to stop scratches.
Sent from my GT-N7000 using XDA Free mobile app
I have been testing the tablet for a day and all seems normal. Was returned reset with Lollipop. There is still creaking in the back panel when holding with my right hand. Otherwise, a blacklighting issue that I had forgotten to even mention at all, which appeared whenever using settings or an app with a white background, is now non existent.
Sent from my SGP521 using XDA Free mobile app
Bummer
After all that, month later, my 2 yr old daughter gets a hold of the tablet and drops it, totally shattering the screen. No warranty claim this time.
I've been trying to find a touch panel or even a LCD with touch panel, so I can have a crack at repairing it myself, but I'm having trouble locating apart from unreliable sources on eBay. Does anybody know where I could source the parts?
Sent from my GT-N7000 using XDA Free mobile app
domhnall said:
Bummer
After all that, month later, my 2 yr old daughter gets a hold of the tablet and drops it, totally shattering the screen. No warranty claim this time.
I've been trying to find a touch panel or even a LCD with touch panel, so I can have a crack at repairing it myself, but I'm having trouble locating apart from unreliable sources on eBay. Does anybody know where I could source the parts?
Sent from my GT-N7000 using XDA Free mobile app
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Ran a Google for sony+tablet+z2+replacement+screen and came up with quite a few places to get a replacement digitizer.
I've dismantled my old A501 tablet several times before and it's pretty much a doable self repair. Good luck.
Moscow Desire said:
Ran a Google for sony+tablet+z2+replacement+screen and came up with quite a few places to get a replacement digitizer
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Yeah, i got past that bit, thanks anyway. I should of been more specific. Its a SGP521 4g lte and require delivery to Australia. I don't think i'm going to find a better option than sending it away to be fixed again for $250. I doubt ill bother with tablets after this. Too easy to break, too difficult to fix. My original galaxy note on the other hand, still going strong.
domhnall said:
Yeah, i got past that bit, thanks anyway. I should of been more specific. Its a SGP521 4g lte and require delivery to Australia. I don't think i'm going to find a better option than sending it away to be fixed again for $250. I doubt ill bother with tablets after this. Too easy to break, too difficult to fix. My original galaxy note on the other hand, still going strong.
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Pretty sure they all use the same digitizer. But I'm with you on staying away from tablets in the future. Ive got the dreaded green speckles on the display, but so far only shows up on the black and dark screen color. Such a disappointment. I switched after being let down with the Acer a701, and went Sony.
Will probably switch over to a note or equivalent.
Sony have said to contact speedyspares.com in Australia. I have to say Sony have responded positively whenever I email them.
Sent from my GT-N7000 using XDA Free mobile app
If you protect tablets in cases and use screen protectors they last fine. I've had several over years and years. I've always used a case and screen protector and they've had heavy use and not a single one has broken. Pretty sure they should be kept away from two-year-olds if you care about them!
SANGER_A2 said:
If you protect tablets in cases and use screen protectors they last fine. I've had several over years and years. I've always used a case and screen protector and they've had heavy use and not a single one has broken. Pretty sure they should be kept away from two-year-olds if you care about them!
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Me too all my devices have a screen protector even my smartwatch 3 and I have a case on both my z2 phone and z2 tab the official ones never had a problem I even dropped my iPad mini face flat with a screen protector and place a phat Xbox on top of my xperia play which got saved by the screen protector. The only problem I have is that the official Sony case for the z2 tab adds quite a bit of weight
RJASSI21 said:
Me too all my devices have a screen protector even my smartwatch 3 and I have a case on both my z2 phone and z2 tab the official ones never had a problem I even dropped my iPad mini face flat with a screen protector and place a phat Xbox on top of my xperia play which got saved by the screen protector. The only problem I have is that the official Sony case for the z2 tab adds quite a bit of weight
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Yeah I noticed that. I now use a rubber poetic GraphGrip case that protects everything but the screen when at home. It's lighter than the Sony case. I use a glass screen protector that will hopefully protect the screen if that gets hit. If I take the tablet out of the house I use the Sony case for extra protection.