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I have the following problem.
When I broke my phone's screen and before I found a replacement on ebay I took my phone to a local dealer to try and find a screen locally and fix it. It was a no-guarrantee deal since I bought the phone from the Uk (I'm from Cyprus) and all the risk was on me. Anyway, he eventually couldn't find a replacement here so I got the phone back.
When trying to switch on the phone back home I noticed that before I took it to the dealer the screen did switch on just a bit on the top. After I got it back the screen didn't work at all although I could hear the phone operate. I thought that the damage would be repaired with the new screen sent through ebay but after I replaced the screen today the screen still doesn't switch on at all although I can hear the phone operate.
I am sure that I have plugged in everything correct and now I am afraid that the motherboard could be damaged.
Have you ever come up to something like this? Could the dealer damage something on the phone's motherboard and now the phone operates without the screen switching on? Do you have any suggestions which might help me get my phone's screen back on?
Most likely culprit is either the phone was failing or your repair job .
jje
Or the guy you gave it to swapped out your good board for a dud thinking you won't know any better. Is he trustworthy?
Sent from my GT-I9100 using Tapatalk
Don't think so, he is a vodafone reseller, recommended by a friend. Also when I connect the phone to the computer through kies I can see the kernel version I got from here plus all my contacts reminders ect.
Any other ideas as to how to try and make it work?
Hi everyone,
It's kind a special question because of the following :
- Xperia Ray is my girldfriend device. I'm iPhone 4 user (hopefully XPERIA S user when ICS will be launched on it).
-> I'm not familiar with Android terms (flash, rom, bootloop, etc.)
- It must be an hardware problem due to the situation but still want to try the basic test with your help.
Now the fact :
My gf just dropped her SE XPERIA RAY as if she want to put it on table but she missed it... By the way the back protection opened on the small crash but the battery stay on the device.
XPERIA RAY doesn't boot so we try at home with the battery charger (with and without battery) -> that is the only way we can have a bootloop.
Description of the bootloop: (Ray is obviously power off) : when on charge it tries to power on(boot) (Sony Ericsson text logo) during 4-5sec then black screen (power off), 30s to 1mn later same process, looping during all the time battery charger is used.
No other way to have anything on the screen...
As I said it must an hardware but did you guys have any tests so I can try to boot entirely?
I try :
1- Simple power on : nothing
2- Simple power on + "home button" or + "volume up button" ou + "volum down button" : nothing
3- On Battery charger : boot loop
4- On battery charger + every possible physical button (as pt.2) : boot loop
5- Connected USB to PC : nothing ( so no PC-C software can be used to repair... )
6- Connected USB to PC with volume UP button pressed : nothing
I just don't understand why, in case of an hardware problem (something jumped away or moved during the crash), it can "try to" boot during few seconds (then bootloop as described before)...
I apologize for my poor english (I'm french) and will stay tuned to this topic for any complementary details...
If you have any suggestion...
By the way, I didn't by it on shop (it was second-hand but never used (still packaged)) so I didn't have warranty paper. Is there any way I can contact Sony Ericsson (Sony now...) to send us the device. It is a 2011 model, hopefully still on constructor warranty...?
Thank you in advance.
Nico.
I suppose you had it fully stock, because you are not familiar with Android.
If phone is turned off, start charging battery. Does the screen show charging screen?
Sony doesn't have own service centers, the only way to let them repair is taking back to the shop, where it was bought. In your case, you should visit local mobile repair shop, it just doesn't go under warranty then.
Someguyfromhell said:
I suppose you had it fully stock, because you are not familiar with Android.
If phone is turned off, start charging battery. Does the screen show charging screen?
Sony doesn't have own service centers, the only way to let them repair is taking back to the shop, where it was bought. In your case, you should visit local mobile repair shop, it just doesn't go under warranty then.
Click to expand...
Click to collapse
The phone is always turned off and no I only have bootloop described on my first post.
Thank you for your answer about Sony SC. I already contact local mobile repair shop and off course they said me I won't be under warranty.
XPERIA RAY cost me about 200€, didn't want to repair it for 100€ ^_^
Did you think I can sell it (for pieces) and how much?
Thank you again for the quick answer, apreciate.
Since you are unable to enter also flashmode, there is some bigger error in hardware.
About selling pieces...I don't think you could sell it, maybe screen for someone, who has ruined it, but other parts will probably stay for you.
But, as for the phone more...200€ brick. At least you could use your phone for some throwing contest, I have heard about some phone throwing contests...maybe you can win a new one
Sorry, but I am out of ideas for now.
I can sell screen & battery...
Thank you
First of all, why shouldn't it be under warranty? If you have the receipt, just take it where you bought it from and tell them to fix it. You dont have to tell them that dropping it caused it to bootloop, i have dropped my Active loads of times, and the only thing that would make the shop where i bought it that i screwed up is if i brought it piece by piece to them
Take it to get fixed. Just tell them it started doing it this morning.
dumraden said:
First of all, why shouldn't it be under warranty? If you have the receipt, just take it where you bought it from and tell them to fix it. You dont have to tell them that dropping it caused it to bootloop, i have dropped my Active loads of times, and the only thing that would make the shop where i bought it that i screwed up is if i brought it piece by piece to them
Take it to get fixed. Just tell them it started doing it this morning.
Click to expand...
Click to collapse
He wrote, that he bought it second-hand, but didn't get warranty card or receipt.
Warranty is also kept through the phones IMEI. Thats hiw I git my G2 repaired. Call SE and check on your warranty statys. It should be under warranty...
Sent from my ST17i using XDA
IBremen said:
I can sell screen & battery...
Thank you
Click to expand...
Click to collapse
mine selling the phone to me cheap?
Okay so I know this is a kind of an old thread but I want people to know how to solve this issue as I had it too.
The moment your xperia ray fell from the table it absorbed an ammount of shock and blablabla, anyways the shock vibrates through the body and in most cases will mess up your battery contacts!
Mine was the most right one of the 3 battery contact sets which had been pushed in and thus not being able to connect or just slightly making it impossible to boot from the battery itself.
How to fix it?
There are 2 ways to fix it if your battery contacts have been damaged (if you don't know for sure you can still try them, I am not responsible for any damage you may do though!)
1. get a pincet and softly pull the contacts back, they are spring loaded and the shock probably got them stuck inside of the machine. A slight pull will do.
2. get a 2mm thin card (cellphonecard or something) and cut a tiny piece of it. Then before you insert the battery just put the piece of the card in the corner of the lower side of the battery input place. Then place the battery and push it down till you can attach the back cover.
Et voila, your device should boot, charge and be recognized by the pc again!
Thanks a lot, this last solution fixed mine
Greetings, I would like to beg your pardon as English is not my native language, however, I will try to describe my problem as best as I could. Also, I already browse previous postings without avail to find my specific problem.
Background
My XZU is c6802 version with Lollipop, updated via PC Companion the day after the official announcement. There were no significant problem after the update, aside the battery that I felt drained faster than prior, barely noticeable though.
The Problem
That was until today. This morning I was using Chrome to do some online banking transaction when suddenly it froze, although from the beginning of my transaction I felt that the browser acting strange, namely it took longer time than usual to process.
After it froze I restart the device using the power button. The screen went blank as per usual restart process, but it never went on again.
At first I thought the battery was empty so I connect my magnetic charger, nothing happens. Unplug it and charge it via the micro usb plug, still nothing happens. I leave it for a while before I tried to switch it on again, but still, nothing happens.
(I'm aware curiouso9 posted about the bug on his stock Lollipop resulting similar problem as mine. However in my case, my phone stayed off without any response even when I try to call it)
I covered the whole screen with both hands and try to take a peek and I'm quite sure I could see a faint light emitted from the edges of the screen (vertical sides when in landscape orientation).
Afterward I try to connect it to my PC and it gave "USB not recognized" message.
Could anyone be kind enough to help me in this problem? I'm a bit reluctant to go to the local Sony Center as it means handing them my device for god knows how long without any guarantee that the problem will be solved.
I would like to thank you in advance for anyone who could spend a bit of their time to respond to this request.
Bhlack said:
Greetings, I would like to beg your pardon as English is not my native language, however, I will try to describe my problem as best as I could. Also, I already browse previous postings without avail to find my specific problem.
Background
My XZU is c6802 version with Lollipop, updated via PC Companion the day after the official announcement. There were no significant problem after the update, aside the battery that I felt drained faster than prior, barely noticeable though.
The Problem
That was until today. This morning I was using Chrome to do some online banking transaction when suddenly it froze, although from the beginning of my transaction I felt that the browser acting strange, namely it took longer time than usual to process.
After it froze I restart the device using the power button. The screen went blank as per usual restart process, but it never went on again.
At first I thought the battery was empty so I connect my magnetic charger, nothing happens. Unplug it and charge it via the micro usb plug, still nothing happens. I leave it for a while before I tried to switch it on again, but still, nothing happens.
(I'm aware curiouso9 posted about the bug on his stock Lollipop resulting similar problem as mine. However in my case, my phone stayed off without any response even when I try to call it)
I covered the whole screen with both hands and try to take a peek and I'm quite sure I could see a faint light emitted from the edges of the screen (vertical sides when in landscape orientation).
Afterward I try to connect it to my PC and it gave "USB not recognized" message.
Could anyone be kind enough to help me in this problem? I'm a bit reluctant to go to the local Sony Center as it means handing them my device for god knows how long without any guarantee that the problem will be solved.
I would like to thank you in advance for anyone who could spend a bit of their time to respond to this request.
Click to expand...
Click to collapse
Your battery is dead, you must go to Sony Centre, no other way to recover your phone
Your battery have overloaded your Motherboard, Sony must replace motherboard with new one
Have you guarantee?
Play stupid on Sony support and they will repair your Z Ultra
the-cortana-project said:
Your battery is dead, you must go to Sony Centre, no other way to recover your phone
Your battery have overloaded your Motherboard, Sony must replace motherboard with new one
Have you guarantee?
Play stupid on Sony support and they will repair your Z Ultra
Click to expand...
Click to collapse
Really? Wow, never thought of that seeing people in here have their XZU for quite a while without meaningful problem. I guess I still have the warranty (not quite sure thought, it should be expired around this time).
Thanks the-cortana-project, guess I'll have to go to the local Center then.
Please can anybody with experience of galaxy s6 repair help.
A couple of weeks ago I turned of my s6 one night, next morning I tried to turn it on but it wouldn't, it was completely unresponsive, black screen no lights, the phone has never been dropped or damaged in anyway or been anywhere near water.
When it was switched off the battery was almost fully charged, so I knew it wasn't a dead battery but I tried the charger anyway. There was no charging light and the back of the phone near the rear camera got quite hot within a couple of minutes. I tried a soft reset but it didn't work.
So then I took it to a local phone shop for repair. The guy in the shop said that he'll send the phone of the workshop for a diagnostic. Anyway he called up and said the motherboard is faulty and needed to replaced. Now he phoned up again and the guy who is fixing the phone is now saying the screen also needs to be replaced, apparently the backlight is not working. Now I know amoled screens do not have any backlight, so I asked him what exactly is wrong with the screen as it's a amoled screen it doesn't have a back light, he said he doesn't know just the engineer said the backlight doesn't work. He said the repair would cost £149.
My question can a faulty motherboard damage the screen? is he what he is saying plausible or is he trying a con?
Thanks in advance for any reply's.
bossrat45 said:
Please can anybody with experience of galaxy s6 repair help.
A couple of weeks ago I turned of my s6 one night, next morning I tried to turn it on but it wouldn't, it was completely unresponsive, black screen no lights, the phone has never been dropped or damaged in anyway or been anywhere near water.
When it was switched off the battery was almost fully charged, so I knew it wasn't a dead battery but I tried the charger anyway. There was no charging light and the back of the phone near the rear camera got quite hot within a couple of minutes. I tried a soft reset but it didn't work.
So then I took it to a local phone shop for repair. The guy in the shop said that he'll send the phone of the workshop for a diagnostic. Anyway he called up and said the motherboard is faulty and needed to replaced. Now he phoned up again and the guy who is fixing the phone is now saying the screen also needs to be replaced, apparently the backlight is not working. Now I know amoled screens do not have any backlight, so I asked him what exactly is wrong with the screen as it's a amoled screen it doesn't have a back light, he said he doesn't know just the engineer said the backlight doesn't work. He said the repair would cost £149.
My question can a faulty motherboard damage the screen? is he what he is saying plausible or is he trying a con?
Thanks in advance for any reply's.
Click to expand...
Click to collapse
A faulty motherboard can damage the screen (in various ways). All screens have backlight (except for screens like the old Nokia 3310 had) so the layers of your screen might be damaged or have leaked since there is a fluid "sticking" the layers together. This is (obviously) not a software problem, but I would like to know if you were rooted, had any custom ROMs/kernels and did you have XPosed installed. How did you root and did you have a custom recovery?
All my statements are afaik (as far as I know) and based upon real life experiences, if anything I wrote is wrong, feel free to correct me as we are all learning .
Thanks for the reply, I hadn't rooted the phone, all I had done was replace the vodafone firmware to stock firmware as I was no longer on vodafone and wanted to remove all the bloatware, but that was many months ago and everything was working fine.
I just find it odd that a perfectly working phone can be damaged so badly for no obvious reason, it wasn't plugged into the charger, I just turned it off one night put it on my desk, tried to turn it on next morning and it was dead.
So does the repair seem legit to you? I am just a bit weary as I know how easy it would be to charge for parts that aren't necessary. Also is there anyway I could check if the screen has really been changed as the display on my phone was in perfect condition, not a single mark or scratch or any thing to identify it against a brand new screen.
bossrat45 said:
Thanks for the reply, I hadn't rooted the phone, all I had done was replace the vodafone firmware to stock firmware as I was no longer on vodafone and wanted to remove all the bloatware, but that was many months ago and everything was working fine.
I just find it odd that a perfectly working phone can be damaged so badly for no obvious reason, it wasn't plugged into the charger, I just turned it off one night put it on my desk, tried to turn it on next morning and it was dead.
So does the repair seem legit to you? I am just a bit weary as I know how easy it would be to charge for parts that aren't necessary. Also is there anyway I could check if the screen has really been changed as the display on my phone was in perfect condition, not a single mark or scratch or any thing to identify it against a brand new screen.
Click to expand...
Click to collapse
Hmmm, okay.
If you have the right tools you can probably make a mark with a marker or something that won't damage the screen and then when they "replace" it you can check if it is still there. By the way, I don't mean on the screen but on that metal part on the underside of the screen. If you don't want to make such a thing because you maybe don't have the necessary tools, make a tiny scratch that you can locate but won't affect using the phone or not visible unless you really take a close look. If you don't want to do that you can take it to an official Samsung retailer or send it to them (this is probably the most recommended option).
Unfortunately the phone already at the repair shop, I got a call a few days ago telling me that the logic board was damaged and needed to be replaced, I agreed to that repair, now he called again today and said the display also needs to be changed. That's why I'm a bit suspicious, I can understand how the motherboard maybe faulty and may have died, but the display also? maybe he damaged the display when trying to change the motherboard or he's charging for unnecessary work or maybe he's telling the truth and the faulty motherboard killed the display, I don't know.
I was wondering if there's something in the firmware which keeps count of the number of times a part has been replaced or how long the display has been used for or a way I can check the date of the display manufacture without opening the phone.
bossrat45 said:
Unfortunately the phone already at the repair shop, I got a call a few days ago telling me that the logic board was damaged and needed to be replaced, I agreed to that repair, now he called again today and said the display also needs to be changed. That's why I'm a bit suspicious, I can understand how the motherboard maybe faulty and may have died, but the display also? maybe he damaged the display when trying to change the motherboard or he's charging for unnecessary work or maybe he's telling the truth and the faulty motherboard killed the display, I don't know.
I was wondering if there's something in the firmware which keeps count of the number of times a part has been replaced or how long the display has been used for or a way I can check the date of the display manufacture without opening the phone.
Click to expand...
Click to collapse
Unfortunatly, no,but if the phone is working after the repair that means it is fixed! If not, they will give you a replacement since they test everything to make sure it works.
Hi all this is my first post,
I have owned an LG G5 September and it has been flawless. A couple of days ago while plugging my G5 out of the charger, the tap to change usb connection persisted and from doing research on the forums it seems like this can occur at random without much being able to be done to fix it. Since then I have experienced extremely high battery usage from android system and I have noticed that when going into the lock screen of the phone, I am given the prompt to scan my finger with a red exclamation mark, as if i have already tried and failed to scan my finger. However the fingerprint scanner does work regardless, what i have noticed is that when scanning a new finger in settings, the phone vibrates very rapidly somehow fully registering a fingerprint in less than a second rather than vibrating and telling you to change positions of the finger. Also the fast charging capability has stoped working as a result of my phone thinking its plugged into the computer.
To sum it up, is it really possible that a single unplugging of the cable can cause the above problems? Also do any of you think that replacing the bottom port and hence the usb port (the root of the issue?) will fully resolve all problems?
I have already:
Reset the phone to factory settings
Restored from backups
Put it in rice to remove any moisture
Please ask me if any other information is required to come to a possible solution.
Cheers
Sounds like either got wet somehow or battery defect. My battery got wet and was having same issues. Did you get it wet? Don't use it untill problem fixed. Water + electronic= rip
Sent from my LGE LG-H830 using XDA Labs
hi man same problem here. usb notice randomly appears even if it isn't plugged and also fast charging doesn't work. I've used compressed air to clean usb port and seems that the notice doesn't appear anymore, but the fast charging still not work
Mr.Ronik said:
hi man same problem here. usb notice randomly appears even if it isn't plugged and also fast charging doesn't work. I've used compressed air to clean usb port and seems that the notice doesn't appear anymore, but the fast charging still not work
Click to expand...
Click to collapse
Either got damaged or water damage. Probably get a new battery will fix that. I'd be a little is hesitant using the phone if it is water damage, if I was you. Might wanna take battery out untill you get new one.
Sent from my LGE LG-H830 using XDA Labs
Well i ordered a new battery, should be here on Monday. I'll report the results.
Well I got the new battery, unfortunately this hasnt resolved any issues. Next step is to try a new bottom piece, that should do the trick if not rip G5 and money.
dmainas said:
Well I got the new battery, unfortunately this hasnt resolved any issues. Next step is to try a new bottom piece, that should do the trick if not rip G5 and money.
Click to expand...
Click to collapse
Why not ship it to LG?
Sent from my LGE LG-H830 using XDA Labs
It has sth with usb socket in your phone. Look if there is some dust or anything. Clean it carefully with needle or sth while phone is power off. Battery drain is because phone thinks it is USB cable connected, when USB is connected phone can't enter into deepsleep state. If anything help try to replace this part which holds battery and have USB socket. I think it is still cheaper than sending phone to service.
Sound Problems
I have random sound problems since i have updated my LG G5 (H850) to Nougat.
Specifically some times the notification sounds not working. (fb messenger - sms - ringtone) Its like i have muted the sounds but all the sounds are enabled.
Also i have noticed that when this problem occuring when i try to watch videos from youtube or video streaming sites, its shows me an error message and i cant watch the videos.
When i restart the phone it fixes. It think its a software problem because i have not those problems at the past running marshmallon.
At the moment i am running official h850 20c update. I have tried factory reset but the problem insists on.
Have you ever noticed something like that or heard anything about those problems? (i have also a friend that he has the same problems with his LG G5 since he updated to Nougat)
Nick216ohio said:
Why not ship it to LG?
Sent from my LGE LG-H830 using XDA Labs
Click to expand...
Click to collapse
Basically the story goes as this: I bought it from one of the biggest electronics retailers here in the Netherlands (Mediamarkt) and I asked them if they can carry out reparations and they said it needs to go to LG. So I attempt to sign up my G5 for the reparation programme LG has, only to be told at the end of the form that the G5 is not being serviced here anymore. I call LG's customer service and I was given the reason "due to extremely low sales the product is not supported anymore in the region", LG also told me that Mediamarkt has to carry out reparations because there is a mutual agreement between the two even though Mediamarkt claims they are unable to carry out repairs and no such agreement exists. So as a consumer I am stuck between these two big companies and the standard 2 year guarantee is basically useless, which is why I am hoping a new bottom port will bring everything back to what it was.
gerciolisz said:
It has sth with usb socket in your phone. Look if there is some dust or anything. Clean it carefully with needle or sth while phone is power off. Battery drain is because phone thinks it is USB cable connected, when USB is connected phone can't enter into deepsleep state. If anything help try to replace this part which holds battery and have USB socket. I think it is still cheaper than sending phone to service.
Click to expand...
Click to collapse
Yep I agree completely that it most likely has to do with the bottom port, I also believe a new bottom port will fix most if not all issues. I dont have many options anyway I need to diagnose the phone myself otherwise I've lost my money and device.
dmainas said:
Basically the story goes as this: I bought it from one of the biggest electronics retailers here in the Netherlands (Mediamarkt) and I asked them if they can carry out reparations and they said it needs to go to LG. So I attempt to sign up my G5 for the reparation programme LG has, only to be told at the end of the form that the G5 is not being serviced here anymore. I call LG's customer service and I was given the reason "due to extremely low sales the product is not supported anymore in the region", LG also told me that Mediamarkt has to carry out reparations because there is a mutual agreement between the two even though Mediamarkt claims they are unable to carry out repairs and no such agreement exists. So as a consumer I am stuck between these two big companies and the standard 2 year guarantee is basically useless, which is why I am hoping a new bottom port will bring everything back to what it was.
Yep I agree completely that it most likely has to do with the bottom port, I also believe a new bottom port will fix most if not all issues. I dont have many options anyway I need to diagnose the phone myself otherwise I've lost my money and device.
Click to expand...
Click to collapse
Aka you've been screwed over. That situation right there would make me not wanna ever deal with either company ever again. You should try to talk to someone at LG higher up, like manager or something.
LG tried screwing my brother over with a promotion. Well after talking to manager he got things fixed.
Sent from my LGE LG-H830 using XDA Labs
Go back to media markt and be a pain in the arse.
If you ask customer service nicely they more often will feed you with standard replies. Tantrums tend to help, sadly.
Double check how things are legally. Quoting the law also helps and or asking for a supervisor.
Good luck