My G Watch has been causing a fair amount of skin irritation. I found the many articles online that say there is an update coming to fix it and I got an update a few days ago. Problem is, it's got much worse- there are a series of dots along my wrist which are very irritable after said update (previously it was just didcomfort) in an angry red color.
Was that update supposed to fix it and had anyone else had a similar experience?
You want an update to fix your skin irritation? Ok.
Thanks Devs, from my LG G2
trickster2369 said:
You want an update to fix your skin irritation? Ok.
Thanks Devs, from my LG G2
Click to expand...
Click to collapse
Google it. Problem was caused by a constant current running through the pins which was supposed to be stopped in an update.
Jamessuperfun said:
Google it. Problem was caused by a constant current running through the pins which was supposed to be stopped in an update.
Click to expand...
Click to collapse
It's supposed to be fixing since a few weeks...
Well, just to be sure, turn off the watch and wear it a few days.
The G watch issue shoumd already fixed so, you're maybe doing a reaction to the plastic (silicon, etc)
Charlus97 said:
It's supposed to be fixing since a few weeks...
Well, just to be sure, turn off the watch and wear it a few days.
The G watch issue shoumd already fixed so, you're maybe doing a reaction to the plastic (silicon, etc)
Click to expand...
Click to collapse
Perhaps. I have stopped wearing it, and there is no more irritation. There are distinct spots on my wrist however.
Jamessuperfun said:
Perhaps. I have stopped wearing it, and there is no more irritation. There are distinct spots on my wrist however.
Click to expand...
Click to collapse
Well, turn on the watch, take a voltmeter and check by yourself. And then...blame LG (or your allergy )
Charlus97 said:
Well, turn on the watch, take a voltmeter and check by yourself. And then...blame LG (or your allergy )
Click to expand...
Click to collapse
I don't have a voltmeter. Is there a home solution to check this?
Jamessuperfun said:
I don't have a voltmeter. Is there a home solution to check this?
Click to expand...
Click to collapse
Do like first suggested, turn it off and wear it and see if it comes back or not. If it does then you are allergic
I have no problem here at all. Also, what's your firmware?
wargreymon89 said:
Do like first suggested, turn it off and wear it and see if it comes back or not. If it does then you are allergic
I have no problem here at all. Also, what's your firmware?
Click to expand...
Click to collapse
Should be latest. Done, hopefully it gets itchy again. I think I can just replace the band.
Jamessuperfun said:
Google it. Problem was caused by a constant current running through the pins which was supposed to be stopped in an update.
Click to expand...
Click to collapse
No need to Google it. Previous update fixed current continuously going to the pins, which was the cause of the corrosion found around the pins. If you have no corrosion, then the issue was fixed, and it would be some sort of allergic reaction. If corrosion is present, then you didn't get the update that fixed it applied.
Sent from my Nexus 10 using XDA Premium HD app
trickster2369 said:
No need to Google it. Previous update fixed current continuously going to the pins, which was the cause of the corrosion found around the pins. If you have no corrosion, then the issue was fixed, and it would be some sort of allergic reaction. If corrosion is present, then you didn't get the update that fixed it applied.
Sent from my Nexus 10 using XDA Premium HD app
Click to expand...
Click to collapse
There is corrosion but I've had the watch for a while and only got the update a few days ago. My reply was to you because it indicated to me that you thought it was a dumb question unrelated to tech.
It seems it is the band. Does anyone know if it's hard to replace a watch band? Never done it before.
Jamessuperfun said:
There is corrosion but I've had the watch for a while and only got the update a few days ago. My reply was to you because it indicated to me that you thought it was a dumb question unrelated to tech.
It seems it is the band. Does anyone know if it's hard to replace a watch band? Never done it before.
Click to expand...
Click to collapse
Just a little light natured ribbing. As for the band, is a 22mm band, and should be done easily with the proper pin tool, or very small screw driver, to release the spring pin. Can be a bit tricky to do. Any jeweler can help if you need it.
Sent from my Nexus 10 using XDA Premium HD app
trickster2369 said:
Just a little light natured ribbing. As for the band, is a 22mm band, and should be done easily with the proper pin tool, or very small screw driver, to release the spring pin. Can be a bit tricky to do. Any jeweler can help if you need it.
Sent from my Nexus 10 using XDA Premium HD app
Click to expand...
Click to collapse
I think I'll end up going to one after college one day. Ordered a strap from Amazon for £3 including expidited delivery so not bad.
just to add...I RMA my first watch due to corrosion. got the replacement and the update to "fix" the corrosion before wearing it. 2 weeks later....same pin corroded. looks like I will have to RMA again
ptesmoke said:
just to add...I RMA my first watch due to corrosion. got the replacement and the update to "fix" the corrosion before wearing it. 2 weeks later....same pin corroded. looks like I will have to RMA again
Click to expand...
Click to collapse
Sounds like perhaps its not fixed and I'm just allergic to it again. That or you just sweat loads
Jamessuperfun said:
Sounds like perhaps its not fixed and I'm just allergic to it again. That or you just sweat loads
Click to expand...
Click to collapse
well I do sweat a fair bit...I wear it everywhere other than the shower. I play ball hockey, mountain bike and soccer...so yes I sweat...should my sweat deteriorate gold plating???
ptesmoke said:
well I do sweat a fair bit...I wear it everywhere other than the shower. I play ball hockey, mountain bike and soccer...so yes I sweat...should my sweat deteriorate gold plating???
Click to expand...
Click to collapse
Acidity in your sweat equals corrosion to metal. Everyone's different though. I haven't had the corrosion problem since said update.
Thanks Devs, from my LG G2
trickster2369 said:
Acidity in your sweat equals corrosion to metal. Everyone's different though. I haven't had the corrosion problem since said update.
Thanks Devs, from my LG G2
Click to expand...
Click to collapse
I understand that but I've never had issues with any other gold on my body corroding from my sweat...and according to google support its a defect.
ptesmoke said:
I understand that but I've never had issues with any other gold on my body corroding from my sweat...and according to google support its a defect.
Click to expand...
Click to collapse
It's not just sweat alone that corrodes the pins, it was the constant current in the pins along with the sweat that caused it. Two of the pins on my watch have corroded (from gold to dark silver). But since the update the pins have not corroded further and everything still works fine. No irritation, but I do place my watch on the charger at night so I am not wearing it 24/7.
mapatton82 said:
It's not just sweat alone that corrodes the pins, it was the constant current in the pins along with the sweat that caused it. Two of the pins on my watch have corroded (from gold to dark silver). But since the update the pins have not corroded further and everything still works fine. No irritation, but I do place my watch on the charger at night so I am not wearing it 24/7.
Click to expand...
Click to collapse
I put mine on the charger too.
Still no strap.
Related
Last night Prime #2 (1st was returned b/c of GPS) just died with no warning or explanation. It refuses to turn on. I have tried the reset button with a paper clip as well as the hard reset with volume and power buttons. Nothing nada. The only response the tablet will give is a short buzz of the haptic feedback if I hold the power button long enough. That is all. When I plug in the charging cable, I get a green light on the power button.
I am taking it back to Best Buy. I am not sure if I will try Prime #3 or get a Galaxy Tab of some sort. The quality control from Asus is clearly sub par.
What reset button?
Sent from my Transformer Prime TF201 using Tapatalk
Does the screen light up in any way?
Have you opened it before?
If so, check connections.
Else best return for RMA.
The LCD on Prime seems to flaky. My first one had a band of dead scanlines.
leppie said:
Does the screen light up in any way?
Have you opened it before?
If so, check connections.
Else best return for RMA.
The LCD on Prime seems to flaky. My first one had a band of dead scanlines.
Click to expand...
Click to collapse
Screen does not light up in any way. I have never opened it and I do not wish to.
dilligaf said:
What reset button?
Sent from my Transformer Prime TF201 using Tapatalk
Click to expand...
Click to collapse
Hole by SD card you stick a paper clip into.
ok maybe some stupid questions...
what material was it laying on?
was it charging?
was it close to something else that is electronic?
slybarman said:
Screen does not light up in any way. I have never opened it and I do not wish to.
Hole by SD card you stick a paper clip into.
Click to expand...
Click to collapse
Yeah, just sounds like the ribbon cable came out of its connector. This is apparently pretty common and easy to cause, have you tried hooking it up mHDMI to a television?
If you're not willing to open it and are within your return window, just exchange it or refund it. Otherwise you'll wait three weeks for the service center near you to plug the cable in...
I have not tried connecting HDMI. I will try that though for no other reason than I would like to confirm my data is wiped before I exchange it.
The ATP was kept in a leather folio case and not subject to any unusually rough handling.
+1 on buxtahuda comment. I had the same issue and it was definitely the ribbon. A slight bump and my display was out as well. Ended up RMAing it since I was out of the return window.
slybarman said:
I have not tried connecting HDMI. I will try that though for no other reason than I would like to confirm my data is wiped before I exchange it.
The ATP was kept in a leather folio case and not subject to any unusually rough handling.
Click to expand...
Click to collapse
connecting HDMI cable to t.v. is best way to determine if its your display that went out. if you power up or its already on and stuff shows on the screen, then your display lost connection. if nothing shows up on t.v. then it might be something else. either try draining the battery dead then charging up again or just exchange it at best buy. newer models likely to be good. I have an early batch Prime from 12/22 n had no issues. good luck
Uhhhh...pretty sure that hole is a microphone.....well, was in your case.....
scook9 said:
Uhhhh...pretty sure that hole is a microphone.....well, was in your case.....
Click to expand...
Click to collapse
Uhhh pretty sure you need to read your users manual.
slybarman said:
Uhhh pretty sure you need to read your users manual.
Click to expand...
Click to collapse
Excellent! I had assumed it was a 2nd mic for noise cancellation. I like this use much more
Thanks for educating my ignorant self
scook9 said:
Excellent! I had assumed it was a 2nd mic for noise cancellation. I like this use much more
Thanks for educating my ignorant self
Click to expand...
Click to collapse
I would like it very much too, had it done anything to revive my dead prime.
Unfortunately, I called my Best Buy and was told I have to go through Asus RMA because it has been 27 days since I got my Prime - outside of their 14 day window. CRAP.
Ya I remember when everything had a 30 day window....now it is 14 days, is some BS to me.....there should be laws protecting things like that
slybarman said:
I would like it very much too, had it done anything to revive my dead prime.
Unfortunately, I called my Best Buy and was told I have to go through Asus RMA because it has been 27 days since I got my Prime - outside of their 14 day window. CRAP.
Click to expand...
Click to collapse
Ouch. Yeah, that's what happens with BB lol
Well, you can RMA.
But, since you are already past the return window you could navigate to Erusman's thread (I'll be updating my own later on how to reconnect the cable properly) and very carefully open your Prime without voiding warranty and fix the cable yourself.
Someone made comment about not leaving fingerprints, so be sure to not touch the spots of adhesive and to lightly dust off any signs of your 'foul' play.
Sent from my HTC Vision using xda premium
slybarman said:
Hole by SD card you stick a paper clip into.
Click to expand...
Click to collapse
Balls, my moms Streak 7" has the same kinda thing. I never noticed that little pin hole on my ATP....
Sent from my Transformer Prime TF201 using Tapatalk
I have the SquareTrade warranty as well. I suppose I could go that route as well.
Sent from my SPH-D700 using Tapatalk
slybarman said:
I have the SquareTrade warranty as well. I suppose I could go that route as well.
Sent from my SPH-D700 using Tapatalk
Click to expand...
Click to collapse
Ah, yes, you could. I'm not too familiar with them, but I know they cover just about anything. Will probably be a lot quicker than RMA'ing to ASUS for sure.
I had thought about it, but I think if my ATP does get killed I'll let it RIP and go on and try another in the line that will fit my CG dock. That is to say so long as its far enough down the road to do so and it actually does die.
@scook9:
That's true, but a completely unresponsive screen is (almost) 100% going to be a hardware issue. Very seldom would it be s/w, and he doesn't even get the recovery displayed so it's certainly not s/w in this case.
That is good to know however, and makes sense considering they're really there for the accidental drop/submerge coverage, unless you get the basic that covers just straight h/w malfunctions.
VVVVVVVVVVVVV
On tablets and phones they do not cover software problems - FYI
Just got a warranty off them myself and read through it
That's terrible. Let us know how it goes!
Just got my Inc4G, and there is a yellowish tint/hue at the top of the screen. Anyone else have this problem. Its pretty noticeable on a white background.
Not on my unit that I can tell. Guess just get replacement unit.
Sent from my Dinc4g
Nope, no issues here.
Seems the issues has gone away, all is good now!
Sent from my Inc4G
A62335 said:
Seems the issues has gone away, all is good now!
Sent from my Inc4G
Click to expand...
Click to collapse
Soooo, how long did it take for this discoloration to go away? Because I just realized that I've got it too.
I only noticed it when I turned the brightness all the way up and played an episode of "Firefly" on Netflix to kill the battery. When the phone automatically turned off, the discoloration was very obvious against the whiteness of the splash screen. I usually keep the screen brightness fairly low to conserve battery, plus my wallpapers are rarely brightly colored. I wouldn't have noticed it otherwise.
(And this is why I've never been an early adopter; I like for the bugs to be worked out before I buy something. Damn you, Verizon, for forcing me to an early upgrade.)
Took about 5 hours of on screen time
Sent from my Inc4G
Well, the iPhones/iPads had this problem. It's simply the adhesive that bonds the display to the glass. It likely hasn't fully cured and using the phone is enough to heat it up and have it fully cure
A62335 said:
Took about 5 hours of on screen time
Sent from my Inc4G
Click to expand...
Click to collapse
Yeah, this is weird. It's gone now. The screen has been off for the past several hours while I slept. I wonder if it will come back after a few hours use. I certainly hope not. Does anyone have any idea what might cause this?
Sent from my ADR6410LVW using xda app-developers app
dymmeh said:
Well, the iPhones/iPads had this problem. It's simply the adhesive that bonds the display to the glass. It likely hasn't fully cured and using the phone is enough to heat it up and have it fully cure
Click to expand...
Click to collapse
^ read up one.
Had this issue as well... it hadn't gone away by today so I returned mine and got a new one.
The discoloration is back now. I've had the phone in my possession for just over 24 hours but I don't think the screen on time has exceeded five hours. If it doesn't permanently go away in the next weeek I suppose I'll try my first phone exchange at Best Buy.
Sent from my ADR6410LVW using xda app-developers app
Mine went away completely and hasn't come back. I've been on this thing constantly though.
Sent from my Inc4G
A62335 said:
Mine went away completely and hasn't come back. I've been on this thing constantly though.
Sent from my Inc4G
Click to expand...
Click to collapse
Yeah, that's why I plan on giving it a week before I try to exchange it. I've been putting on a Netflix video and just letting it run too. Hopefully that will hasten this discoloration's permanent disappearance.
Sent from my ADR6410LVW using xda app-developers app
Ok, this is annoying. I exchanged my phone and the new phone has the same exact issue. Must be a bad batch.
Sent from my ADR6410LVW using xda app-developers app
First post here, hello all. Got my phone on friday last week and noticed a yellow spot (mine was in the lower right, basically on top of the 4th icon in the default dock)
I believe this is spot due to heat. It will show up when I am messing with the phone a lot, but if I set it down or power it off it will go away. I am not surprised to see others are having the same issue, but I was a little surprised to see that the spots were in different locations. I figured there was an especially hot component house behind my spot.
Interesting...
I have two of these phones now with no issues. Must be some bad batches out there... *sigh* c'mon HTC, quality control.
*Madmoose* said:
Interesting...
I have two of these phones now with no issues. Must be some bad batches out there... *sigh* c'mon HTC, quality control.
Click to expand...
Click to collapse
I also cannot report having this issue. However, for the people who do have the issue, considering how cool this phone runs, I'm not sure general use would be enough to heat it up to a temperature that would affect the adhesive if that's the problem. Maybe leave the phone on the charger at max brightness on a white screen for a while?
IceWilly said:
I believe this is spot due to heat. It will show up when I am messing with the phone a lot, but if I set it down or power it off it will go away. I am not surprised to see others are having the same issue, but I was a little surprised to see that the spots were in different locations. I figured there was an especially hot component house behind my spot.
Click to expand...
Click to collapse
The employees at Best Buy also thought it's due to heat. I honestly think it's just a few bad batches. I exchanged my phone at the same Best Buy where I originally purchased the phone, and second phone has the same discoloration in the same exact spot as the first phone. I plan on exchanging my phone one last time before the 30 day exchange period is up and hopefully the batch in stock at that time won't have this issue.
polarimetric said:
I also cannot report having this issue. However, for the people who do have the issue, considering how cool this phone runs, I'm not sure general use would be enough to heat it up to a temperature that would affect the adhesive if that's the problem. Maybe leave the phone on the charger at max brightness on a white screen for a while?
Click to expand...
Click to collapse
On two occasions I tried watching a few shows on Netflix on full brightness for at least an hour. After the hour was up, the discoloration was definitely more visible; there was no lessening of the spots. Perhaps I didn't run it long enough.
Sent from my ADR6410LVW using xda app-developers app
dbrits said:
The employees at Best Buy also thought it's due to heat. I honestly think it's just a few bad batches. I exchanged my phone at the same Best Buy where I originally purchased the phone, and second phone has the same discoloration in the same exact spot as the first phone. I plan on exchanging my phone one last time before the 30 day exchange period is up and hopefully the batch in stock at that time won't have this issue.
On two occasions I tried watching a few shows on Netflix on full brightness for at least an hour. After the hour was up, the discoloration was definitely more visible; there was no lessening of the spots. Perhaps I didn't run it long enough.
Sent from my ADR6410LVW using xda app-developers app
Click to expand...
Click to collapse
I think we should start taking pictures and circling the spots. I will post mine later tonight. If it is indeed some screen defect or adhesive problem, that could explain why it was happening in different spots (if it is) If the heat spots are clustered in one area, maybe there is some specific component producing heat in that area that is discoloring it locally.
IceWilly said:
I think we should start taking pictures and circling the spots. I will post mine later tonight. If it is indeed some screen defect or adhesive problem, that could explain why it was happening in different spots (if it is) If the heat spots are clustered in one area, maybe there is some specific component producing heat in that area that is discoloring it locally.
Click to expand...
Click to collapse
Yeah, I had the same thought about the components. I'll try and take a picture later this evening.
Sent from my ADR6410LVW using xda app-developers app
One of the charging contacts has turned from gold to brown. See image
Anyone else have this issue?
saul972 said:
One of the charging contacts has turned from gold to brown. See image
Anyone else have this issue?
Click to expand...
Click to collapse
It's corrosion, probably caused by sweat from your wrist. You can clean it somewhat with a pencil eraser and/or some contact/TV tuner cleaner.
I don't have this on my Gear 2 at all, but it seems to be quite prevalent on the G watch. At this rate, it might be considered a defect. You might want to contact LG to see about a recall or refund.
JimSmith94 said:
It's corrosion, probably caused by sweat from your wrist. You can clean it somewhat with a pencil eraser and/or some contact/TV tuner cleaner.
I don't have this on my Gear 2 at all, but it seems to be quite prevalent on the G watch. At this rate, it might be considered a defect. You might want to contact LG to see about a recall or refund.
Click to expand...
Click to collapse
Yea that's what I assumed was the cause. I'll give the eraser thing a try.
Thanks!!!
I have to clean mine they keep going brown. calling google tomorrow.
Out of the 5 pins, two have lost their gold plating (2nd and 3rd from the top). The watch still charges and I can connect to it through the cradle, so I am not worried about it.
Got a replacement from Google.
After how long has the problem started appearing?
Several blogs are reporting about this issue. My contacts also start to become brown
Gesendet von meinem Nexus 4 mit Tapatalk
matejilic said:
After how long has the problem started appearing?
Click to expand...
Click to collapse
Mine only took about a week but it depends on your outdoor activities. It definitely has to do with your sweat.Also noticed after a couple of days it rubs off.
I don't have this watch, but according to the comments in this Android Police story, today's update to KMV78Y will/might cut the current to the charging pins when it's not in the charging dock.
http://www.androidpolice.com/2014/08/01/some-lg-g-watch-owners-are-getting-an-ota-update-to-kmv78y/
Recently it has come to our attention that a small number of G Watch devices have been reported to have developed discoloration and residue buildup on the terminal pins located on the back. While completely safe and unlikely to affect charging, LG will be rolling out a maintenance release over the next few days that will disable the current when the G Watch is not in the charging dock. The maintenance release will be rolled out automatically over-the-air to all G Watch owners. We thank G Watch users for their patience and apologize for any inconvenience this may have caused.
Click to expand...
Click to collapse
This is nice to hear. Hopefully its not a fake But anyways thanks for the info.
My G Watch does not have this issue so far (after 3 days using it now)- But I feel more comofortable when this Update will solve this issue before it will appear on my device.
Anybody got the update that supposedly fixes the corrosion? Does it fix the problem?
I have latest update 4.4.W.1 (KGW42Q) but my contacts are brows, my hand burns and I measured voltage about 1.7V on the pins
I have set up a Google Plus post as a point for a unified call to get LG to acknoledge and fix their LG G Watch pin corrosion problem.
If you want to help support the cause, head here:
Plus-Google-com/105494436244231709125/posts/huJ5nFcT2by (I Can't Post Links)
Hmm...I've worn the G Watch every day since I got it. I sweat like crazy when at work, and definitely while I'm biking or hiking. It's been through ocean water, filthy pool and jacuzzi water, lotion, sunblock, and some food condiments. Have yet to see any discoloration or corrosion to the device or my arm. Maybe you guys are eating something funky.
I do sweat a lot with this watch though. It's probably the worst watch band I've ever worn. My wrist stinks at the end of the day.
They've already pushed out a firmware fix for this issue. You can close your Google Plus page.
mbsmd said:
They've already pushed out a firmware fix for this issue. You can close your Google Plus page.
Click to expand...
Click to collapse
My watch started to show noticeable signs of corrosion on two of the pins. After the update, the pins not only stopped getting worse, but over the past month or so, the corrosion material must have wiped away because now I can't even tell where the corrosion was. So at least for me, the firmware update worked!
OP, did you apply the update? If not, definitely close the google plus page.
Snapped off one of the plastic tabs on my Gear S charging cradle. I'm always careful putting it on the watch. Now it won't stay on to charge. Going to try to get a new one tomorrow. Be careful!
Sent from my SM-N900T using XDA Free mobile app
www.cdbaby.com/inflewence2
Charging cradle - Gear S broken
I have the exact same problem. The clip on the charging cradle broke. I am also very careful with my devices and was unaware that it broke until it couldn't clip on one day.
Samsung will not honour warrantee on this because they say it is 'physical damage' . I am vehemently arguing that this did not break through any careless handling. The unit is very flimsy.
They MUST replace it. I am waiting a response from them.
I had the watch for barely a month now. How many of these crappy cradles will I have to go through???
bmw320 said:
I have the exact same problem. The clip on the charging cradle broke. I am also very careful with my devices and was unaware that it broke until it couldn't clip on one day.
Samsung will not honour warrantee on this because they say it is 'physical damage' . I am vehemently arguing that this did not break through any careless handling. The unit is very flimsy.
They MUST replace it. I am waiting a response from them.
I had the watch for barely a month now. How many of these crappy cradles will I have to go through???
Click to expand...
Click to collapse
This happened to a few people over at androidcentral.com as well. Same answer: Samsung won't honor the warranty, and they had to buy a new charger, which doesn't come cheap. I am super careful now, but feel it's only a matter of time until they all break
I also broke one of the clips on the charging cradle. I was not aware of any kind of warranty, but I have my own solution.
Basically, I attach the charging cradle to the Gear S and slide everything onto an empty vitamin bottle. This keeps the charging cradle attached and I have not had any problems so far. I will post a picture of this when I recharge my Gear S tonight.
Just happed to me...I use the gear s as a standalone device on t-mobile...called them and they are replacing the charger for free. I should e getti it Friday and will let you guys know. Btw Has anyone tried to glue the broken plastic part back on and reconnected it?
crazyshakespeare13 said:
Just happed to me...I use the gear s as a standalone device on t-mobile...called them and they are replacing the charger for free. I should e getti it Friday and will let you guys know. Btw Has anyone tried to glue the broken plastic part back on and reconnected it?
Click to expand...
Click to collapse
Make sure they send you the actual cradle. Others were told they'd get a replacement and were shipped the wall wart instead.
Just happened to me. Taking my Nasty sweat ridden, scratched screen, smelly old watch back to Best Buy. Thanks geek squad! I'll take a new one out of the box.
Sent from my SAMSUNG-SM-G900A using XDA Free mobile app
xendula said:
Make sure they send you the actual cradle. Others were told they'd get a replacement and were shipped the wall wart instead.
Click to expand...
Click to collapse
That is exactly what happened to me. Just the wall plug no cradle.. Went Back to the Tmobile store and he had one shipped next day.. They did screw up but they handled it very well.
Sent from my SM-N910T using XDA Premium HD app
xendula said:
Make sure they send you the actual cradle. Others were told they'd get a replacement and were shipped the wall wart instead.
Click to expand...
Click to collapse
T-Mobile sent me a wall wart without the cradle. T-Mobile doesn't carry a replacement charger.
You may want to call and confirm before it arrives.
---------- Post added at 10:35 PM ---------- Previous post was at 10:30 PM ----------
siff said:
That is exactly what happened to me. Just the wall plug no cradle.. Went Back to the Tmobile store and he had one shipped next day.. They did screw up but they handled it very well.
Sent from my SM-N910T using XDA Premium HD app
Click to expand...
Click to collapse
I was told by Tmobile that they do not carry the cradle.
nguyen4514 said:
I also broke one of the clips on the charging cradle. I was not aware of any kind of warranty, but I have my own solution.
Basically, I attach the charging cradle to the Gear S and slide everything onto an empty vitamin bottle. This keeps the charging cradle attached and I have not had any problems so far. I will post a picture of this when I recharge my Gear S tonight.
Click to expand...
Click to collapse
Here are the pictures.
xendula said:
Make sure they send you the actual cradle. Others were told they'd get a replacement and were shipped the wall wart instead.
Click to expand...
Click to collapse
Per your advice I went ahead and called them back...after almost 45 mins on the phone and having to explain it them , they promised I was getting the cradle. Let see what happens! Thanks again for the advice!
crazyshakespeare13 said:
Just happed to me...I use the gear s as a standalone device on t-mobile...called them and they are replacing the charger for free. I should e getti it Friday and will let you guys know. Btw Has anyone tried to glue the broken plastic part back on and reconnected it?
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nguyen4514 said:
Here are the pictures.
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Ha, I kept trying to imagine what you meant! Thanks for posting the pic, you never know when you may find this useful.
My cradle is still OK, but ever since I started hearing about this issue, I am dread having to charge my Gear S.
To all those that have broken their cradles. . . .
Just wondering what technique you use for attaching the watch to the cradle?
Do you centre it then press in the middle or do you locate one tab then press on the opposite tab?
I always use the, one tab then opposite, technique and it seems to work well with no issues so far.
crazyshakespeare13 said:
Per your advice I went ahead and called them back...after almost 45 mins on the phone and having to explain it them , they promised I was getting the cradle. Let see what happens! Thanks again for the advice!
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YW and good luck!!
esseff said:
To all those that have broken their cradles. . . .
Just wondering what technique you use for attaching the watch to the cradle?
Do you centre it then press in the middle or do you locate one tab then press on the opposite tab?
I always use the, one tab then opposite, technique and it seems to work well with no issues so far.
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Attach at the bottom then snap the top. Mine is broken. Pops off from the top. The top tab is cracked.
I am FURIOUS and will start making YouTube videos to call them out. Hopefully everyone else can take a few minutes to do the same. Faulty garbage.
sbrownla said:
Attach at the bottom then snap the top. Mine is broken. Pops off from the top. The top tab is cracked.
I am FURIOUS and will start making YouTube videos to call them out. Hopefully everyone else can take a few minutes to do the same. Faulty garbage.
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I was just thinking that it would be helpful if all of you with broken cradles could post pictures. That's undisputable proof - and once online, it will never go away.
I am also just curious to see what they look like, as I have an idea of what is breaking off, but have never seen the defect myself (yet).
xendula said:
I was just thinking that it would be helpful if all of you with broken cradles could post pictures. That's unresputable proof - and once online, it will never go away.
I am also just curious to see what they look like, as I have an idea of what is breaking off, but have never seen the defect myself (yet).
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It's not even "broken off" the tab is just not working anymore.
It's going to happen to everyone's. It's obviously the way it is built. I'll have to do a video because you can't tell it's broken by just looking at it.
sbrownla said:
It's not even "broken off" the tab is just not working anymore.
It's going to happen to everyone's. It's obviously the way it is built. I'll have to do a video because you can't tell it's broken by just looking at it.
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Yes, please. It would help identify if everyone is having the same issue, or if there are different weak spots.
Until now, I thought I needed to take special care not to break anything off - now I am even more nervous
xendula said:
Yes, please. It would help identify if everyone is having the same issue, or if there are different weak spots.
Until now, I thought I needed to take special care not to break anything off - now I am even more nervous
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Okay, I contacted Samsung Support USA on G+ and they are taking care of me.
I document things--I shared everything from photos of the problem to my purchase receipt (privately of course).
I think they are aware there is an issue.
I made a YouTube clip here http://youtu.be/_zq0e9U_mB4 and I'll attach some photos.
sbrownla said:
Okay, I contacted Samsung Support USA on G+ and they are taking care of me.
I document things--I shared everything from photos of the problem to my purchase receipt (privately of course).
I think they are aware there is an issue.
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Thanks for posting the pictures. Mine is cracked on the same clip.