Related
There are a few people on the web reporting their HTC Hero is running a 2.73.728.5 ROM. I wonder if anyone here has seen this in the wild and could report whether this is a provider customized 2.73.405.5 or yet another new build?
And, with the release of Donut, I hope we have another update coming this side of Xmas!
Whatever that Hero update contains, it'd better sort out Bluetoothing. When I say Bluetooth I mean by way of file sharing with other phones not just with a headset.
Anyone get an answer from HTC about sorting this Bluetooth filesharing issue out? I've tried tweeting HTC, but get no reply.
P.S. the market apps don't work, even with root access. Sending AND receiving. Come on HTC sort this out, it would make the Hero a killer phone.
I honestly don't see how BT filesharing can be a big issue. Maybe a nice feature. I doubt it's on anyone's 'urgent list' at HTC or Google.
Airtel (India) comes with a factory default of 2.73.720.5.
wouwout said:
I honestly don't see how BT filesharing can be a big issue. Maybe a nice feature. I doubt it's on anyone's 'urgent list' at HTC or Google.
Click to expand...
Click to collapse
Well, it really should be considering that any old phone can do it these days, yet top of the range smartphones like the Hero can't do it? Ridiculous.
Maybe not an important thing in the US, but it is widely used globally. Research by Microsoft and MTV shows 75% of European 16-24 yr olds) 'Bluetooth stuff' to their friends. It's huge in Asia also.
You can do it on most HTC WinMo phones. I am frankly embarrassed when a friends asks me to bluetooth them a song or photo and I have to admit I can't.
I can see why Apple don't want to do it on the iphone, as they dont like the idea of moving music from one phone to another, but Android has no such ideological reasons for doing it, just a massive oversight.
Check out: http://code.google.com/p/android/issues/detail?id=1725
Plenty of people there who want it.
edit to add:
IN fact its the second most requested item: http://code.google.com/p/android/issues/list
Come on Google, pull your finger out!
ptashek said:
There are a few people on the web reporting their HTC Hero is running a 2.73.728.5 ROM. I wonder if anyone here has seen this in the wild and could report whether this is a provider customized 2.73.405.5 or yet another new build?
And, with the release of Donut, I hope we have another update coming this side of Xmas!
Click to expand...
Click to collapse
I have that exact ROM build. I just received my HTC Hero and I love it. I could not tell you the difference in builds, but the HTC website states im not eligible for their latest ROM upgrade to 405. I bought mine online unlocked and using on the AT&T/Cingular Network in S.Carolina. Works just great with Wifi, on Edge, I dont have any Bluetooth devices, but soon to get some.
I know alot of people are upset over having to wait on S-off, while watching other phones, like the newly released Nexus get unlocked fairly quickly.
Have you checked over at the Galaxy Nexus forums? One could easily get jealous that they already have the ability to flash undervolted kernels, new streamlined roms, radios, etc.
I consider the HTC Rezound cream of the crop, and would love to tweak it out before Christmas.
Well, I say we as a whole contact HTC and Verizon and let them know we are displeased with the current locking of our Rezound. I can understand the reason for locking, but what about other devices on the network? The Galaxy Nexus has been unlocked and rooted without any sort of hassle. This is causing those that are impatient to jump the HTC Rezound ship and head over to the nexus.
Those that havent jumped, are probably contemplating, that is including some devs i'm sure.
Earlier this year, Peter Chou, CEO of HTC states on Facebook and Twitter that they will no longer be locking the bootloaders on their 2011 and newer devices, yet somehow this was not the case for the Rezound.
If you would like to, contact Verizon and HTC and voice your opinion. While it may be futile, not voicing yourself surely wont help Maybe they will get tired of our complaints, and do something about it. HTC has to of felt a little burn with people going over to the Nexus already, so maybe they would love to keep that from happening more.
HTC's Twitter message about no longer locking bootloaders
HTC's Main Facebook Page on unlocking its 2011+ phones.
HTC's Facebook page about no longer locking bootloaders
For those that don't know, Verizon do have support forums, and here is a complaint topic regarding the HTC Rezound's locked bootloader, so voice yourself there too (please stay faithful to XDA, my intent is not to have you move to a different forum).
Daniel Mead CEO Verizon Wireless
[email protected]
----------------------------------------------------------------------------
Peter Chou CEO HTC
[email protected]
Lotus Chan VP HTC
[email protected]
Mark Baker Senior Director Enterprise Business Unit Americas HTC
[email protected]
Maggie Cheng Public Relations HTC
[email protected]
Benita Tiongson USA Services Team HTC
[email protected]
John Wang Chief Marketing Officer HTC
[email protected]
---------------------------------------------------------------------------
Larry Page CEO Google (have found his Google + page, but still looking for his email)
http://plus.google.com/106189723444098348646/posts
Eric E. Schmidt Executive Chairman Google
[email protected] (funny that a exec at Google uses yahoo still?)
Google Customer Support Phone Number
650-623-4000
If you do anything, whether its contact them via twiiter, Facebook wall, email, remember to be courteous and respectful. Let them know you are a unhappy consumer that loves the phone, but not in love with their locking it down like it is, and against what they promised earlier this year.
As a whole, we might get heard, and who knows, maybe Christmas will come early I'm aware that once I bought the HTC Rezound, that I was taking a gamble on how soon if at all S-off would come. It is my second smartphone, following my HTC Incredible, and with all the choices out there, I still come back to HTC.
Squeaky Wheel gets the grease.
XDA Member Serinety has reinstated their petition. Rather than me start one up, please refer to their thread to sign the petition, and still use this thread to contact Verizon, HTC, and Google to get them to give us some Bootloader freedom.
http://forum.xda-developers.com/showthread.php?p=20512114#post20512114
Petition update: Serinety's petition has been growing. Ive posted on a few forums other than ours. The petition is at over 100 signatures.
If you belong to any other android forums that would be a good place for this post, please let me know.
Also, if you know of any sites that we can get to help us publicize this petition and info, feel free to contact me.
I have even considered starting up a website regarding this, and calling it something like unlockmyrezound.com or something similiar. Let me know your thoughts!
Note: I'll add contact info as I find / get them. If you have information that you feel would help out this thread, please let me know.
Thanks for this post. I posted to the Facebook link you shared.
I'm in! I posted on HTC's Facebook wall last week and was told that it was up to Verizon, but that it was coming... Time to contact the rest!
I send them email. the HTC email got bounded back:
Your message cannot be delivered to the following recipients:
Recipient address: [email protected]
Reason: Remote SMTP server has rejected address
Diagnostic code: smtp;550 Relaying mail to [email protected] is not allowed
Remote system: dns;tyimss.htc.com (TCP|167.206.4.199|56419|220.128.71.150|25) (HTC ESMTP ready)
Recipient address: [email protected]
Reason: Remote SMTP server has rejected address
Diagnostic code: smtp;550 Relaying mail to [email protected] is not allowed
Remote system: dns;tyimss.htc.com (TCP|167.206.4.199|56419|220.128.71.150|25) (HTC ESMTP ready)
We should blow up their Facebook page...
tryest said:
I send them email. the HTC email got bounded back:
Your message cannot be delivered to the following recipients:
Recipient address: [email protected]
Reason: Remote SMTP server has rejected address
Diagnostic code: smtp;550 Relaying mail to [email protected] is not allowed
Remote system: dns;tyimss.htc.com (TCP|167.206.4.199|56419|220.128.71.150|25) (HTC ESMTP ready)
Recipient address: [email protected]
Reason: Remote SMTP server has rejected address
Diagnostic code: smtp;550 Relaying mail to [email protected] is not allowed
Remote system: dns;tyimss.htc.com (TCP|167.206.4.199|56419|220.128.71.150|25) (HTC ESMTP ready)
Click to expand...
Click to collapse
Thanks for the heads up. I'll have to see what has changed about thos email addresses, until then ill remove the hot links for those two.
texanaustinite said:
We should blow up their Facebook page...
Click to expand...
Click to collapse
I have posted to the HTCUSA Facebook wall twice, each time receiving a polite "we feel your pain but that doesn't mean we're going to do anything about it" type response.
I am trying to be optimistic, thinking they'll unlock things after the ICS upgrade to which they're already committed.
For now, I enjoy temproot, and the Nexus does not appeal to me at all. I feel like we've got the best product out there, and that's good enough for me now.
Dumped down the interwebs from my HTC Rezound
I just posted my rant, but I was respectable (I think).
Agreed
hgoldner said:
I have posted to the HTCUSA Facebook wall twice, each time receiving a polite "we feel your pain but that doesn't mean we're going to do anything about it" type response.
I am trying to be optimistic, thinking they'll unlock things after the ICS upgrade to which they're already committed.
For now, I enjoy temproot, and the Nexus does not appeal to me at all. I feel like we've got the best product out there, and that's good enough for me now.
Dumped down the interwebs from my HTC Rezound
Click to expand...
Click to collapse
+1
I also feel that this is the best product out there right now.
I see you are also coming from the incredible. I still miss playing around with new roms like MIUI and CM7, undervolted kernels from Chat and Tiny, etc I have my deactivated Incredible on my desk (with a mod to turn off the radio but leave wifi on) and I still find that I play with it from time to time.
Temproot has made the wait less painful, and its been nice not having to worry about flashing new roms all the time. But my vacation from the flashing is over, i'm all ready to start again.
I've been pounding their phones, Facebooks and email for days now, my most recent post on HTC USA's Facebook was this morning, and in a bit more of an angry tone than the others. I said I was taking my Rezounds back, which I'm really not doing, because they went back on their word. I'm still sending emails out to people, and I just sent out an email to the CEO of Verizon....we'll see where this gets us.
Thanks
Evo4gLI said:
I've been pounding their phones, Facebooks and email for days now, my most recent post on HTC USA's Facebook was this morning, and in a bit more of an angry tone than the others. I said I was taking my Rezounds back, which I'm really not doing, because they went back on their word. I'm still sending emails out to people, and I just sent out an email to the CEO of Verizon....we'll see where this gets us.
Click to expand...
Click to collapse
I like your enthisiasm. I read a post over on another forum where HTC said the reason they locked the phone was because of Google's request. I have no idea how valid that post was though, since it was the first i've heard of such a reason.
I hope more like you continue to contact Verizon and HTC.
Moved
Looks like this thread was moved from Development to General.
If anyone has any new email addresses or contact info regarding this s-off thread, feel free to let me know and I'll add it to the OP.
Thanks.
This a good productive post. Nice work
sent from my mom's basement
I also posted in htc Facebook page last week. hopefully the pain will end soon
Sent from my HTC Rezound using XDA premium.
When are we going to see s-off on the Rezound? You guys are losing valuable customers and developers to the lesser Nexus due to not being able to unlock it. Loosing those developers is going to cost you more customers the longer you wait. No one is patient these days.
Click to expand...
Click to collapse
Is what I posted. They have to be aware they are loosing people like flies.
AtLemacks said:
Is what I posted. They have to be aware they are loosing people like flies.
Click to expand...
Click to collapse
Yea I would think that they soon have to see the numbers of returns yesterday for people trading in their Rezounds to go to the Nexus. It's unfortunate, because I really don't know if there enough people who do what we do to make them change their stance. They may just view us as a drop in the bucket, but the more noise we make, the better our odds. BTW, I think it's also important to post on Verizon's FB and emails as well, not just HTC.
I started an online petition a few weeks ago but pulled it due to no interest. Lemme know and I will reactivate it
Sent from my ADR6425LVW using XDA App
It is Verizon locking down the phone if I recall correctly.
I posted on their facebook today about switching to the GNex because of the unlocked bootloader. Said i didn't understand why they were going to let verizon bully them around but let samsung bring out a device with such an easily unlocked bootloader...
I really like HTC's hardware, I just really hate sense. I want vanilla android...Since HTC won't sell me a rezound with stock GB or ICS, i have to have an unlocked bootloader to get it.
From VZW Support
I can't speak to how HTC phones are supposed to be configured, only how VZW phones are configured. Our phones are set up with software protocols that protect the operating system. Unlocking features expose the device to risk.
When I mentioned the Nexus being unlocked, there was no further response from them.
Good Day,
I am starting this thread to provide general updates and information on current or future products. In addition, at times I will address rumors where applicable.
Request-
1. I travel a lot, especially this time of year as there are numerous events. In addition I am also responsible for notebooks, netbooks, desktops, monitors, networking, audio, motherboards and video cards as part of the Technical Marketing umbrella so the majority of time I spend on forums and assisting users has to be segmented and is usually on my personal time. Having a family also interferes with my personal time as do 14-hour flights.
2. As such, when sending Private Messages please include a contact email address and the serial number of the unit. It will greatly assist me in ensuring that return contact is quicker and less obtrusive.
3. In the very near future, there will be additional ASUS technical support on this site and other Android centric sites for our Tablet products. Obviously this is an extremely important service for our valued customers and the direct feedback allows us to further improve the products.
Items- 3/8/2012
1. For users with the WiFi/BT dropout problem we expect additional materials or replacement units in stock at the repair depots by 3/12. We apologize for some of the lengthy waits a few customers had to endure but it will be solved shortly.
2. As to the rumors of a hardware fix for WiFi/BT dropouts, the actual fix is just ensuring that the hardware utilized in current units is performing to tested standards. Basically to ensure this level of compliance we are replacing components within the WiFi subsystem on an as needed basis and then testing the units before shipment.
3. I am still responding to messages sent during my last two events at the end of February and beginning of March. I should be current by the weekend.
4. I will have some exciting news in about two weeks on the TF201.
5. Expect to see a .16 or later release in the near future with further tweaks and updates.
Rumors - 3/8/2012
1. As to various rumors or threads about every unit having a problem, the numbers indicate otherwise as evidenced in the CNET article and an upcoming followup. While not dismissing there have been some problems, the return/repair rates are no greater than other competing products based on current data and are actually lower than several. I am not going to defend us 100% as like with all manufacturers we have areas of improvement.
2. That being said, I want to discuss a certain population of users who complain about multiple unit problems or seem to have every problem that is discussed in a forum.
a. Of these problem repeat users, around 71% (varies on a monthly basis) never responded to direct communication attempts.
b. Of the remaining users (around 30%), we directly assisted 9% of these users and confirmed actual unit problems. Of the remaining 20% or so, we could not verify all of the problems reported (multiple units, service, returns). However, I would like to give two examples that generally mimic a lot of this 20% contact.
2a- User reported in the forums and private messages purchasing and returning 5+ units, all of which had various problems. Actual purchase history indicated only 3 units purchased and for each purchase the user called for an RMA number, was granted an RMA number that day, and yet returned the unit the next day to the retailer and purchased another unit and then cycled the same process for the next two units. This user also has a repeat history of doing this process for other items including notebooks over the past couple of years and then claiming to receive a new product after said complaints. We tracked down one problem unit based on purchase/serial number history and guess what, no problems discovered and in fact the GPS works wonderfully on this unit as I sit here testing it. As to the other two units, we will locate and test those also.
2b - Users posted numerous times about a multitude of problems and yet would not return the unit for an RMA or replacement and instead offered to quit "*****ing" in the forums if we would provide a free unit, replacement unit or upgrade. We still do not know if said user or users actually owns a unit or not. (note - had this situation play out several times with users in this forum and other forums)
2c - Total number of users we tried to assist reporting multiple TF201 problems - 43. I will leave the math up to you.
Also be aware that some companies will instruct personnel to post problems, complain about products or services and generally ensure some type of problem is mentioned numerous times while pimping their own products in forums. In addition, also be aware that legal representation from firms or users looking for a quick handout or settlement might be doing the same. I know several PMs I have received looked exactly like a legal beagle wrote the questions expecting a response that can be used in trial, especially once you run the message through heuristics. Of course, I could be incorrect and those questions were from extremely articulate individuals with product law knowledge that I apologize to for not answering the questions in requested detail.
As I stated before, I am not excusing any problems actually experienced due to a manufacturing defect or service issue. We certainly can and will improve but based on the hard numbers, what I am seeing is in alignment with most electronics and for the "A" users posting here, just do a search for WiFi, Screen bleed or lockup problems at their forum. This launch has been a humbling process in several areas, we fully recognize it and will improve our services and responses as quickly as possible.
At the same time, the amount of effort we expend tracking down false or misleading reports only serves to disrupt services to valued customers. I know this is part of doing business but it does not make it right. Just my personal opinion.
3/9/2012 Update:
General Comments-
1. Thank you to any members contacting me and including their serial number and email address, it really helps as I now receive email notifications directly once a PM is generated. It will cut down on the time required to respond and allow me access to requests regardless of travel or event schedules. I have one last request, please ensure the email address provided is current and working. About 25% of the email addresses provided yesterday bounced back. I think we cleared all of those up by this morning.
2. I will be working with our North American Service and Customer Care group shortly to train individuals to assist in tracking forum problems (product or service), product suggestions and in providing consistent information to our valued customers in this forum and others. Once we roll this out I will make an introduction to the new team members and contact instructions. I will still be available but will concentrate more on product trends and technical aspects of the hardware and software as this is my primary job responsibility. Of course, if you into a roadblock feel free to contact me.
3. Even though I am North American centric, I am still assisting international users at the moment. Hopefully, those users who contacted me over the past two weeks have been contacted by a regional rep today. If not, probably no later than Monday. In the meantime, the same requests I have asked of our Customer Care group for direct forum support in North America has also been requested of our other regions.
4. I apologize for any delays over the past couple of weeks and I should be current by Sunday night.
Product Comments-
1. Speaking of trends, I have noticed a pattern in several messages over the last couple of weeks with people complaining about slight pauses, hitches or browser closures. One item that seems to be a common thread in most of the messages is that the user recently downloaded the Chrome Beta. I will start a separate thread on this after I speak with Google/Nvidia on Monday. However, if you are up for wasting a few minutes and have these symptoms, please uninstall Chrome, reboot, uninstall Flash, reinstall Flash and see if the native browser works any better along with general system responsiveness.
3/20/21012 Update -
1. I will be back to the forums on 3/22/2012.
2. We will have a major ICS update (.19) arriving shortly (might be .20 now).
3. We will have a major announcement on the TF201 in the near future.
4. We will have dedicated forum assistance starting in the near future.
3/22/2012 Update -
1. I am back for the next few days. I will get caught up on messages and updates shortly.
2. The next firmware update is in qualification testing now. We are also working on solving some flickering problems reported by a few users and hopefully that will be addressed in this next release.
3. The announcements on the TF201 (not being canceled as speculated) will occur as soon as I have a release to do it.
4. Full time forum support at a few Android centric sites will be launched in the near future as discussed.
3/26/2012 Update
1. Firmware Update 9.4.2.21 will be released by 3/30 for North America. Updates and fixes galore for the lack of better words.
3/29/2012 Update -
I hope to announce some TF201 updates in the near future. We are finishing testing and should be able to discuss the update shortly.
4/2/2012 Update -
Still working on the details regarding the announcement and once finalized it will be released as quickly as possible. In addition, I have gathered additional details from a few users who are seeing locks or weirdness after playing a Tegra 3 optimized game after a few hours. I will be in California next week to work with NVIDIA and Google on this problem and browser slowness or closure that a few users have also reported.
4/5/2012 Update -
I guess the cat is out of the bag in regards to the planned announcement discussed above. I cannot comment officially at this point but will provide a detailed update once released to do so. In addition, if you PM me, please include an email address for contact within your message. It will greatly facilitate receiving an answer.
4/9/2012 Update -
I am in California this week to meet with Google, NVIDIA and others on current software packages and upcoming products so there will be some delays in messages. As for the GPS Dongle program on the TF201, we will make an official announcement (program details and registration) next week.
4/20/2102 Update -
Please contact me if you are a North American owner and have any issues with the GPS dongle. To date, testing has proved successful on a wide variety of units but we want to ensure a pleasant user experience. Also, working on validation testing on a new firmware image now.
4/27/2012 Update -
We are still validating a new firmware release. We are also tracking user reported issues with Tegra 3 games, WiFi Direct and some continued random reboot/lock problems with a few units. Based on current regression testing at HQ, NVIDIA and Google it appears we will need to swap out a few units to pinpoint exact user problems. For the unlocked audience, we have requested a version of NVFlash that works properly for users who unlocked their units.
5/3/2012 Update -
We have new NV base code that is undergoing validation testing now. I will released this firmware to a few beta users in the near future. It addresses random reboot/lock problems among a few other items. In addition, we are still working with NV and Google on code changes to address browser issues once multiple browsers are installed and Flash is not uninstalled and reinstalled again after a cold reboot.
5/9/2012 Update -
I have been out with pneumonia but will have messages forwarded to the Customer Care Team.
5/10/2012 Update -
I will provide test build 9.4.2.25.2 to a few power users tomorrow that addresses ANR problems identified with NVIDIA and Google. If this tests out fine, we will release as general beta to a wider group and then qualification release for users. Various browsers use different WebKit versions and thread priorities, which create some of the problems users with multiple browsers have been experiencing and even with other applications.
I got my refund from you guys (dock+ tablet+ shipping) thanks again! Hai trat was wonderful! Keep up the good work!
Don't let people discourage you!
Sent from my PG86100 using Tapatalk
Can you post a "procedure" or "guide" to obtaining full refund based on displeasure with GPS performance? Along with detailed information on who is "qualified" and who "isn't".
Gary Key said:
4. I will have some exciting news in about two weeks about the TF201.
Click to expand...
Click to collapse
Exciting! After returning mine for a bright pixel and being tabletless for a month, I'm hoping... price break or updated hardware with bulletproof GPS, Wifi, Bluetooth, and no light bleed. Now that there are 2048 x 1536 resolution tablets out there for $499, the value proposition doesn't work as well as it did even if the TF201 didn't have the alleged level of errors people are stating.
Very good post Gary, it really does make a difference to my own personal view on Asus.
I very much doubt that any other manufacturer would put as much effort into backing their product.
Please keep visiting and putting various issues at ease, its what makes a big difference, although you will never keep everyone happy.
Very interested to see whats in store for us with future updates etc .. keep us posted.
P.S. I wish there was a UK based Rep on the forums too.
this is exciting news!
Thanks for the update and hopefully wifi/bt dropout will be fixed soon!
Thanks for getting me my refund Gary I cant wait to buy the next Asus tablet that comes along.
Can't wait to hear the "exciting news" about the TF201 in a couple of weeks. Except, now you have me getting all anxious again!
Good to see you guys really taking care of the issues and in contact with the users
Thanks for taking the time to come to the forums and put a face to Asus. Not many companies will reach out like that, and it's much appreciated. I know all you mainly hear are the negatives, so as a new prime owner as of yesterday, I can tell you thus far I'm very happy with the device.
Based on the level of community involvement and my brief experience with the device so far, I'd be more than comfortable recommending an Asus tablet to friends or family.
Thank you Gary, good on you!
but please get rid of your ugly
- https://discussions.apple.com/thread...art=0&tstart=0
in the signature. No insult buddy, but many people are allergic to apples. You might try dates or a link to figs, much sweeter...
We all agree on being happy not having to post in that thread and this link makes another great and exceptional statement little.
Give me a thanks and help me survive till the 17Th or so
Gary,
I have emailed a few times with requested info but never heard back. If I am doing something incorrectly, please let me know. I did hear from your friend in the repair center and he suggested waiting until parts come in. Unfortunately, I lost his name and email address. If you could send that, I would like to email him and now set up the return. I bought mine before GPS was removed from the specifications and was very disappointed to see that development as that is why I bought the Prime over the iPad 2.
Thanks for any info.
MBO
Sent from my Transformer Prime TF201 using Tapatalk
Gary, thank you for the update.
I happened to have received an email from an someone outlining the steps at first and this was the first response:
Dear ,
Thank you for contacting ASUS and providing your feedback. I do apologize for your inconvenience. In the meantime I would suggest you to have it reset to the factory default by going to the 'settings' -> 'Backup & Reset' -> 'Factory data reset' (Please backup all of your personal data before this process) and please let me know if the problems still persist after this process. I'll be providing you with overnight shipping label to have the unit sent in for service. (Please provide shipping address for the process) You may also contact us at 888-678-3688 if you have any questions.
Thank you,
-Asus Tablet Team
I did as the email stated with no improvement. I then requested this.
Thank you for the offer, but I am going to send my Prime back to Amazon if I can't get a new fully tested unit from Asus directly. The reason being I don't feel I should have to wait for Asus to fix my new tablet I bought. I would consider keeping it if Asus was willing to ship me out a new unit so I don't have to wait for it to be fixed. If there is some way we can work this out so I don't have to go without a unit and one that has been fully tested that would mean the world to me, since I use it everyday.
I did the data reset and still the same issue. My Prime also has screen bleed, no GPS at all and washed out colors even when not in power saving mode.
Please help a loyal Asus customer.
Thank You
To which Asus responded
Hello,
We can only provide you a waranty service but if you are still within warranty with Amazon we recommend contacting them if this will be a faster process for you that will shorten the waiting time to have a unit.
Thank you,
Rodel L.
So I did exactly that, and boy am I glad I did. My new screen has saturated colors, wifi is about the same, I haven't tested the wifi/bluetooth experience yet.
Thanks for the update
Gary,
Thank you for coordinating the efforts to fix the problems and for all the communication with the forum members.
I pretty much gave up on the Prime because I need a strong WiFi performance and also need the WiFi to work simultaneously with BT. I also lost confidence on getting a Prime without bleeding since all 4 units I got had the problem. I returned my 4th prime and will wait for the Infinity. It will be a long wait but having the higher screen resolution is an added incentive.
We do have some unanswered questions about the Infinity that I was hoping to know the answers so I am not waiting for a product that would not meet my needs:
1) Will the WiFi work imultaneously with BT with no performance impact on either one, on the Infinity? I believe some users spotted on the FCC filing that this will not work on the TF300 so I am wondering about the Infinity?
2) Will the TF-201 docks be compatible and color matched with the Infinity? My dock is non returnable so I will need to sell it if that's not the case.
Thanks in advance.
Thanks for the updates, Gary.
The number one thing that will drive away my business is when companies are completely unwilling to engage their customers honestly. It's refreshing to see you guys take a different approach.
Asus' attention on these forums is also what made me take the plunge with the TF201 purchase even after reading all the alarms raised here. I can only encourage as much transparency as you can possibly provide, which I think helps quell some of the crazy bald speculations that some people try to pass off as facts around here.
For what it's worth, I think it's totally fair for Gary to point to the forums of *other* manufacturers. The "just works" myth is deeply ingrained in so many people's heads despite lots of evidence to the contrary. Noting that *all* products have some growing pains at launch injects a much needed dose of reality into the discussion.
(short story: I was frustrated with the WiFi signal on my Prime this morning and asked my wife if I could use her iPhone 4S to test throughput. I tried opening up speedtest, but the App Store was totally hung. I asked my wife about it and she said that problem happens often and can take hours to resolve itself.)
Thanks Gary, really appreciate the frank information. It is certainly eye opening to see the behavior of some members, though honestly not totally surprising.
I do have a question though, I have been searching high and low for an english-only dock in Canada, but even the CBIL units are hard to come by. I'm going on a large trip in April and was counting on having this dock in January or February, but now I'm starting to get nervous. When will Canada see the english docks in numbers where we can actually get them?
Thanks again.
I appreciate you taking the time to post this. Its good to have a voice to balance what on first site can seem like a lot of negative posts. I'm looking forward to the next two weeks.
Sent from my HTC Desire HD using XDA
After reading this post i'm officially an ASUS fanboy now. Thx gary, thx Asus.
All i can say:
<3<3<3
"I am not going to defend us 100% as like with all manufacturers we have areas of improvement. "
For me this is the difference between a good company and a great one. Making awesome products (the transformer prime is atm the best tablet in the world, yes even after ipad3 release) and still having the cojones/modesty to say they're not perfect and they try to improve.
Thats what i really dislike about those Apple guys. All you ever hear from them is "we are best best best". If you really look closly at it, they are not better than anyone. They just spend much more on advertising.
[e]
Techie2012 said:
1) Will the WiFi work imultaneously with BT with no performance impact on either one, on the Infinity? I believe some users spotted on the FCC filing that this will not work on the TF300 so I am wondering about the Infinity?
Click to expand...
Click to collapse
BT will always have an impact on Wifi. Its radio signals, they interfere with each other. This issue is not unique to the prime. So if you turn on BT your wifi speed will be slowed down. It even happens on laptops.
I went through two units, before giving up. The first unit had reset issues even after .15 update but the GPS worked when outside (not for GPS use in a moving vehicle.) The second unit did not experience resets, but the GPS failed to work and the WiFi reception was poor at best. I really want to like the Prime, but until they produce a consistently error free products I am going to wait on the sidelines. What type of QA did ASUS do on this product prior to release(We obviously know at this time what they DIDN'T do, it went from Alpha Test to Manufacturing, and skipped the whole Beta Test thing)?
I appreciate all of your hard work, but ASUS really has a PR problem. Most of us on this site are advanced users, and or IT Professionals living on the bleeding edge, as such we (at least myself) have the ability to recommend products and services to our companies and friends( I field at least 20 calls a week from friends and family members seeking advise on tech purchases.)
I couldn't in good conscious recommend this product to a non-tech. individual with it current list of issues, mainly GPS(I know this feature has been removed from the list of specs, but almost every Android Tablet out has this feature, and this IS a premium product), weak WiFi Signals, and problems with WiFi/Bluetooth On at the same time. This is not a 1%, 9% but probably %99 issue with the currently released units.
Again, the average users will not know the difference or know what to look for, but this doesn't excuse the fact that the problem does exist. Most people didn't know the Ford Pinto would explode if it got hit from the rear, but Ford did, and while this is not a case of people getting injured or killed, but the result is the same, if a company knows that a product had a defect, i.e. the GPS you should fix the problem, not make the spec. magically disappear. The right thing to do is apologize, engineer a fix, swallow the expense and learn a lesson and move on, not sweep it under the rug and fix it on the next product released.
I would have a lot more respect for ASUS if they would have chosen the right way to fix the problem, not the least costly to the Share Holders.
I am not a fanboy of any company but tech itself, I like certain Android based products, I also like Apple products and Microsoft as well, I think competition is a good thing, and I enjoy using and learning about all Operating Systems and associated technologies, I would get awfully board being a Fanboy for a particular company (be it Microsoft, Apple or Google.)
One last point, I would also re-train you Technical Support Staff to NOT advise a customer that he can go online and purchase a replacement Power Supply on your Online Store, instead of going through the process of getting an RMA for the defective power supply (The USB Cap came loose and I would have to pull it by the cord to disconnect it, also if it was plugged in upside down I was getting shocked when touching the back of the Prime.) It would be one thing if I was outside my warranty period, but 7 days is another. The information for this is under: ASUS Service No=1701380; Rma No=USG7222490. I returned the unit because it was rebooting (as described above.)
thanks Gary for the updates. still waiting to hear back from a few messages I sent. I know you are swamped with messages. but thanks for starting this new thread and clearing up a majority of the rumours floating around. also for indirectly calling out the users who are trying to take advantage of a situation. I see them here on online and catch them in their lies. they always changing up their stories and brag about unneccessary details or claims. funny to see one or 2 of those people, take advantage of situation, posting in this thread...now that is classic.
I'm glad you cleared up the fix rumour. which always made sense and sounded very plausible.
Anxious to here what's this new exciting news you speak of concerning the Tf-201. I have some good hunches on what it might be but it'll be best to let you convey that instead of starting up new rumors n speculations.
looking forward to new .16 update. I figured we would be getting one soon.
Also, many people here on this forum think with you being Technical Marketing Manager, you are just here to do damage control and tell users anything, including lies or misleading info. I personally, and probably alot more users also, never got that impression from you or have seen evidence of that actually occurring. I for one am glad you came to help out on the forums. Regardless if it was voluntary or if after the the issues started popping up. it doesn't matter. what does matter is that Asus is showing that they are trying Tonto the extra mile and work with users on the issues. I know its not possible to help everyone else at once. that's why some may feel like you haven't addressed them fast enough. Sorting these issues out takes time. plus add in all the false reports, misleading info, and people trying to take advantage of situation and all that only delays things even more so.
I have never seen this kind of involvement from a device manufacturer before and its appreciated. it shows alot about how Asus cares about customer satisfaction and will try to uphold that value.
this new thread by you was needed. glad to see it finally surface. hopefully will make the trolls go away now that they know we on to their tactics...lmfao. As most of us should know who example 2a. is speaking of.. I never really believed him anyways. he got caught up in lies and still lying. lol if he smart he should just quietly vanish into the night. I love it, people getting put on blast. finally exposed!
Has anyone been using their Droid DNA with an Exchange 2010 email server using ActiveSync? If so, are you able to download email attachments at a reasonable speed?
I'm running fully stock Android 4.1.1 on my Droid DNA . Compared side-by-side with my old Thunderbolt, using the same internet connection and the same exchange server settings, the DNA downloads email attachments at approximately 1/20th the speed. (I'd estimate that the attachment download rate is no greater than 50 Kbps, while I'm getting 25 Mbps on a speedtest.net download test.) This behavior is the same whether the phone is on WiFi or 4G LTE. I have tried deleting and re-creating the account with no success, and the speed is not improved (even temporarily) by a device reboot.
This is a painfully annoying issue. My work's IT department basically told me it's not their fault, they didn't change anything.
Any ideas as to why this is happening or whether this is a known issue would be greatly appreciated.
Thanks.
jrt8587 said:
Has anyone been using their Droid DNA with an Exchange 2010 email server using ActiveSync? If so, are you able to download email attachments at a reasonable speed?
I'm running fully stock Android 4.1.1 on my Droid DNA . Compared side-by-side with my old Thunderbolt, using the same internet connection and the same exchange server settings, the DNA downloads email attachments at approximately 1/20th the speed. (I'd estimate that the attachment download rate is no greater than 50 Kbps, while I'm getting 25 Mbps on a speedtest.net download test.) This behavior is the same whether the phone is on WiFi or 4G LTE. I have tried deleting and re-creating the account with no success, and the speed is not improved (even temporarily) by a device reboot.
This is a painfully annoying issue. My work's IT department basically told me it's not their fault, they didn't change anything.
Any ideas as to why this is happening or whether this is a known issue would be greatly appreciated.
Thanks.
Click to expand...
Click to collapse
Noticed slow downloads as well. I just figured it was our intenet connection to the exchange server though. Sounds like it could be something else.
Same problem here. Happens on both 4G and WiFi.
I sent an email to HTC requesting support on this issue, and they said they were not aware of the problem. They also said it would be helpful if others having this problem reported it to them as well.
For anyone else experiencing this problem, please take a second to submit your issue to HTC using their simple webform at htc[dot]com/us/support/email-support.
Hopefully we can get this fixed. Thanks.
jrt8587 said:
I sent an email to HTC requesting support on this issue, and they said they were not aware of the problem. They also said it would be helpful if others having this problem reported it to them as well.
For anyone else experiencing this problem, please take a second to submit your issue to HTC using their simple webform at htc[dot]com/us/support/email-support.
Hopefully we can get this fixed. Thanks.
Click to expand...
Click to collapse
I have the same issue on my HTC One X Plus
jrt8587 said:
I sent an email to HTC requesting support on this issue, and they said they were not aware of the problem. They also said it would be helpful if others having this problem reported it to them as well.
For anyone else experiencing this problem, please take a second to submit your issue to HTC using their simple webform at htc[dot]com/us/support/email-support.
Hopefully we can get this fixed. Thanks.
Click to expand...
Click to collapse
I also sent an email to HTC. Would really like to get this one fixed.
Hi,
I have raised a case with HTC. My case number is 12GBCW51ENA000043. I sent HTC a link to these forums to show that this issue isnt an isolated issue but they wont look at external websites.
Please can you give me your case numbers numbers so that we can show that there is an issue here on multiple devices?
Thanks,
Ben.
BenBrazil said:
Hi,
I have raised a case with HTC. My case number is 12GBCW51ENA000043. I sent HTC a link to these forums to show that this issue isnt an isolated issue but they wont look at external websites.
Please can you give me your case numbers numbers so that we can show that there is an issue here on multiple devices?
Thanks,
Ben.
Click to expand...
Click to collapse
Here's my case number - 12USCW51ENA000196.
They suggested I delete and recreate my exchange account and clear cache. Did both with no improvement.
jimm2 said:
Here's my case number - 12USCW51ENA000196.
They suggested I delete and recreate my exchange account and clear cache. Did both with no improvement.
Click to expand...
Click to collapse
Thanks,
I've given them the case number.
So I have received another response from HTC. They have a solution. And that solution is to install Touchdown. Are you kidding me HTC? Exchange email is an advertised feature on your top-of-the-line device. It needs to work properly. And buying a $20 app that doesn't integrate into the OS (or look nice, for that matter) is hardly a fix.
For what its worth, I do note that attachments download very quickly with Touchdown. Let me know if any of you find a real solution.
Also, BenBrazil: my case number is 12USCW50ENA002130
HTC also suggested that I use Touchdown. They also told me it's an exchange server problem and I should contact my IT admin to see if they can help, lol. Sure, everyone experiencing this issue all of a sudden has exchange server problems after they updgrade to the DNA.
I couldn't even get them to acknowledge they are trying to duplicate the problem. Their support people only tried to blame the problem on everything else but the device.
jrt8587 said:
So I have received another response from HTC. They have a solution. And that solution is to install Touchdown. Are you kidding me HTC? Exchange email is an advertised feature on your top-of-the-line device. It needs to work properly. And buying a $20 app that doesn't integrate into the OS (or look nice, for that matter) is hardly a fix.
For what its worth, I do note that attachments download very quickly with Touchdown. Let me know if any of you find a real solution.
Also, BenBrazil: my case number is 12USCW50ENA002130
Click to expand...
Click to collapse
OK,
So my case has been escalated. They have asked me to create a test account in my environment for them to test with which I have done. I would have thought that they would have their own test lab rather then rely on their customers.
I have an HTC Desire HD which doesnt have the slow attachment speed issue so I am hoping that they will acknowledge that the issue is not with Exchange but on the device.
Is the Mail application one of HTC's applications or is it part of Android? I wonder if it is an Android 4.1.1 issue?
I've also tested with Touchdown HD and attachment download speed is fine.
Ben
BenBrazil said:
OK,
Is the Mail application one of HTC's applications or is it part of Android? I wonder if it is an Android 4.1.1 issue?
Ben
Click to expand...
Click to collapse
The mail app has been customized by HTC for Sense so it's not stock Android.
They also wanted to escalate my ticket but when they submitted the list of requirements I had to meet, it seemed to me they were just hoping I would go away if they made me jump through enough hoops. My opinion is they are not actively trying to address the problem. They would not even acknowledge that other users had reported the same issue.
Asking customers to do their own testing of HTC apps to duplicate problems just seems wrong. With that approach, not too hard to see why they are failing in the marketplace.
---------- Post added at 04:50 PM ---------- Previous post was at 04:22 PM ----------
BenBrazil said:
OK,
I have an HTC Desire HD which doesnt have the slow attachment speed issue so I am hoping that they will acknowledge that the issue is not with Exchange but on the device.
Ben
Click to expand...
Click to collapse
I also mentioned I don't have this speed issue on my HTC Incredible 2 using the same exchange server. Their response was that since both phones run different firmware, it's meaningless to compare download performance between them. Huh? I've now corresponded with several of their support personnel and they don't seem to have a clue. One guy actually said I should ask my IT admin to play around with exchange server settings to see if it would help my problem. I told him we have 50,000 email users globally so you can probably understand why that's not going to happen.
Been a long time HTC customer but this experience with their support group is leaving a lingering bad taste.
Just got an update on this issue from HTC. They say they have entered an 'information gathering mode' as multiple users have reported the problem, and that once they diagnose the problem they will give us a way to fix it or a software update. The email gives no timeframe for this, other than to say the development process can be lengthy.
If they have to push a firmware update to fix this, I doubt we'll get anything in the short-term. It'll have to go through VZW before it gets to us.
Sorry guys, I gave up on their support group. Mostly corporate doublespeak is all I could get. "We're sorry about your problem, there are many 3rd party email apps in the Play Store that might meet your needs".
I certainly don't expect a quick solution but how much information gathering do they need to do? Just all seems like lip service.
Dna / exchange active sync
Having the same god awful attachment speed download. I have called HTC twice hoping I would get in contact with someone who actually understands the severity of this problem. Can't deploy this phone in our environment with this bug. I was told to purchase a 3rd party app...
The guy I spoke with also said this was the first time he has heard of this and asked me to test with different accounts and phones. I have already tested it and found this problem only happens on Exchange 2010. Exchange 2008 and 2003 work perfect.
Amazing how this product went to production with this being over looked!
Based on the type of response everyone has been getting from HTC support, it sure doesn't instill much confidence that a fix will be forthcoming in the foreseeable future. I'm beginning to think that HTC support in the US is nothing more than a few people handling support calls and emails with no actual support work being done here.
jimm2 said:
Based on the type of response everyone has been getting from HTC support, it sure doesn't instill much confidence that a fix will be forthcoming in the foreseeable future. I'm beginning to think that HTC support in the US is nothing more than a few people handling support calls and emails with no actual support work being done here.
Click to expand...
Click to collapse
Hi,
I'm in the UK and my case is still open with support.
They asked me to create an Exchange 2010 account for them to test with. I can see that they have connected to the account using an One X and not a One X Plus which is where I am having the problem. I dont know if this problem exists on the One X. The emails that they have sent to test with dont contain attachments so I am wondering if they have missed the point.
Anyway, like the rest of you, I am not optimistic unless a large scale customer raises this issue.
I'll update if I get anywhere.
Ben
BenBrazil said:
Hi,
I'm in the UK and my case is still open with support.
They asked me to create an Exchange 2010 account for them to test with. I can see that they have connected to the account using an One X and not a One X Plus which is where I am having the problem. I dont know if this problem exists on the One X. The emails that they have sent to test with dont contain attachments so I am wondering if they have missed the point.
Anyway, like the rest of you, I am not optimistic unless a large scale customer raises this issue.
I'll update if I get anywhere.
Ben
Click to expand...
Click to collapse
Not getting very far with HTC support. They have said that they cant reproduce the problem, but I dont believe that they have actually tested downloading attachments as they havent sent an emai with attachments on the test mail account which I set up for them.
Does anyone have a case number where they have acknowledged that there is an issue?
BenBrazil said:
Not getting very far with HTC support. They have said that they cant reproduce the problem, but I dont believe that they have actually tested downloading attachments as they havent sent an emai with attachments on the test mail account which I set up for them.
Does anyone have a case number where they have acknowledged that there is an issue?
Click to expand...
Click to collapse
Every email I received from HTC support tried to blame the problem on exchange servers or connections. They wouldn't even acknowledge if or when they planned to do any testing to see if they could duplicate the issue.
Ok, so I'd like to say that I have been really patient with this issue and refrained from posting about it until I had a definite answer. Excuse me for the long post in advance.
So, about a month ago, I was having some really annoying issues with my 6P. First it randomly rebooted and formatted itself, then after this I had terrible signal and performance was hugely lacking. I contacted project fi support about the issue and they promptly sent me a replacement device. No problems no complaints.
Fast forward a little bit. New device arrives, works beautifully and the screen is actually much cooler than the old device ( weird but thought i'd mention it). Anyways, I activate it then go onto fi.google.com to make sure I have nexus protect on the new one to prevent the stress of accidentally throwing $700 down the toilet... literally. I removed it off of the old device because I didn't want there to be a redundant charge on my bill, ya know save money and ish. This is where it got kinda frustrating.
So, if you didn't know, the protect plan transfers to your rma device automatically. Nowhere on the website does it say this. So when I went to enroll the RMA device, I saw no option to. I had already cancelled the protection on the other device because of common cents (intentional pun). but apparently when you do this it doesn't allow you to enroll the RMA. Period.
So I got on to support chat and kept getting the response saying there is absolutely no way to re-enroll my RMA device. (I would like to stress that I read everything possible when i was going to cancel the device protection plan and there was NOTHING saying that it would transfer to my RMA device and NOTHING saying that I wouldn't be able to enroll the replacement if I cancelled.)
I got an email the next day from two different people saying they were looking into the issue and trying to resolve it and wanted some more details from me. I responded accordingly. Then today I got this awesome email from them saying the followning :
Thank you for contacting Project Fi Support and for your continued patience. I hope you're having a great day! My name is Javier and I am one of the specialists working on your device protection issue. I'd be more than happy to update you on the status of your device protection enrollment. You'll be happy to know our engineering team has added the device protection eligibility to your Nexus 6P. You can go to
fi.google.com/account#plan and simply enroll by 04/10/2016. You can also log onto your Project Fi account online.
Click to expand...
Click to collapse
Needless to say, I have never had a better customer support experience. The people were super concerned about the situation. One guy spent a really long time trying a lot of things to no avail. And even after I got off support chat I still was receiving support from them. They resolved the issues promptly. I am so grateful to be part of a wonderful experience.
TL;DR - Project Fi is the best freaking cell phone carrier I've ever had and I have zero complaints. Also, device protection will transfer so don't try to do it manually because there is no need.