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So I was up one night, with my rooted eris. Lying in bed, texting my girlfriend because she refused to let me sleep, I thought nothing of it. My phone was plugged in, and I fell asleep on top of it >.<
Now most of the time my phone will automatically scroll to the left.
I have reset my phone and tried other ROMs and it's all the same. I read in the forums that there is no fix but that was as of 5-xx-10
So i was wondering.... Is there a fix now or am I going to have to get a new phone??
And if i do have to get a new phone Would it be a refurb or would it be a NEW phone???
I would prefer to get a new phone... My Eris just doesnt seem to cut it anymore.
I had this issue and it turned out being a hardware issue. I traded it in for a replacement. It was refurbished from different parts. I haven't had any problems with the one I have and I have had it longer than my first Eris.
synesthete said:
I had this issue and it turned out being a hardware issue. I traded it in for a replacement. It was refurbished from different parts. I haven't had any problems with the one I have and I have had it longer than my first Eris.
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Yeah same is happening with my Girls non-root eris, looks like its time for an upgrade.
8on3s said:
Yeah same is happening with my Girls non-root eris, looks like its time for an upgrade.
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Lucky you, i haven't even got a year into my NEW contract with this phone yet. I would love to have verizon give me a new phone, but somehow im doubting they will
my wife's eris was doing the same thing, but when we took it to verizon they it didn't do it in front of them (kinda like how a car's "doing something" until you take it to the mechanics... figures) and so they told her they can't do anything about it
this is actually the 2nd phone to do it, the first was brand new this one is a refurb
Zerox8610 said:
Lucky you, i haven't even got a year into my NEW contract with this phone yet. I would love to have verizon give me a new phone, but somehow im doubting they will
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Lol ok well upgrade was the wrong word we're on the same we got ours in February, but perhaps she could be lucky and get something newer, if not the Eris is still a killer phone once you get Froyo on it.
Sent from my Tazz Froyo using XDA App
tfitzger said:
my wife's eris was doing the same thing, but when we took it to verizon they it didn't do it in front of them (kinda like how a car's "doing something" until you take it to the mechanics... figures) and so they told her they can't do anything about it
this is actually the 2nd phone to do it, the first was brand new this one is a refurb
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When I took mine in, they replaced it with no questions asked. It is a known issue that many people have had. In that situation I would probably try to speak to someone else. Also, I remember that the problem seemed to happen more when charging.
it is an issue with the trackball and the insulation around it in some eris's. take it in and verizon should give you a replacement.
Customer Support
I'm on my 3rd Eris now, after having the left scrolling problem on both phones. My first was not rooted, second was, and ultimately proved to be a common hardware issue. In my experience, the store itself can be quite difficult to deal with. What I have done, which has yet to fail me, is call technical support and go over your symptoms. They connected me, both times, with someone from the more advanced technical assistance. I told them that I had the latest update and had no physical damage, and they told me it needed to be replaced. Ask them, and they happily agree, to call your local store and see if there are any replacements available in stock. They will then put an indication on your account that a replacement is necessary and when you arrive at the store, you will not have to go through the staff in the stores judgement. Just let them know they will need to replace the phone and to look at notes on your account. Otherwise, the techie will simply send you a phone from the warehouse and you must send back the defective one, charging you nothing in the process. I know some of that is repeat information, but unfortunately have not had much luck with this phone. I mentioned the issue to the tech support and they mentioned that you can usually claim a new upgraded phone after 4-5 warranty replacements. Just some FYI from my unfortunate experience. Good luck all!
mjb413 said:
it is an issue with the trackball and the insulation around it in some eris's. take it in and verizon should give you a replacement.
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Correct
Sent from my Tazz Froyo using XDA App
I started having this problem a couple days ago on my 2nd Eris. I called Verizon and explained the problem in a calm manner and they denied any knowledge of this being an issue with Eris. Naturally they are sending me a replacement Eris but the weird thing is they agreed to send me an Incredible at no charge if I have any trouble with the Eris that is en route to me. So, um yeah, they know this is a known Eris problem.
gospodinwizard said:
I started having this problem a couple days ago on my 2nd Eris. I called Verizon and explained the problem in a calm manner and they denied any knowledge of this being an issue with Eris. Naturally they are sending me a replacement Eris but the weird thing is they agreed to send me an Incredible at no charge if I have any trouble with the Eris that is en route to me. So, um yeah, they know this is a known Eris problem.
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So, I'm assuming you need to have insurance on the phone in order for them to replace it??? Or will they simply replace any defective Eris??
I bought my Eris virtually unused from a guy on craigslist (he, obviously, bought it through Verizon)...is there any chance they would replace it?
Zerox8610 said:
So I was up one night, with my rooted eris. Lying in bed, texting my girlfriend because she refused to let me sleep, I thought nothing of it. My phone was plugged in, and I fell asleep on top of it >.
Try plugging it in and wiggling where it plugs to phone with power and screen on, tell me what you get, happened to me scrolling to left on 2eris'
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OK so Verizon is sending me a replacement for my auto-scrolling phone. Of course, the phone was next to unusable in the interim until I re-installed Launcher Pro and set it to have just one homescreen. Kind of annoying only having one screen but at least I can use my phone until the replacement arrives.
Ddukes76 said:
Zerox8610 said:
So I was up one night, with my rooted eris. Lying in bed, texting my girlfriend because she refused to let me sleep, I thought nothing of it. My phone was plugged in, and I fell asleep on top of it >.
Try plugging it in and wiggling where it plugs to phone with power and screen on, tell me what you get, happened to me scrolling to left on 2eris'
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Click to collapse
Well i got a replacement. And 2 days later. SAME GLITCH.
Going to try and go in tomorrow and get yet ANOTHER phone... its not just when charging but, i think the charger is the cause of all this.... idgaf really, a few more Eris and they'll have to upgrade me >.<
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Click to collapse
I found one way to fix this issue temporarily. If you wipe your phone few times with a hand or against your jeans...this issue dissapears....for few minutes, sometimes hours, simetimes a day or two....
clearly hardware replacements does not work. any techies here to fix the issue on a hardware level?
ERIS+TAKBALLS=Crap
Totally agree as YOU will find many others that have been cursed with the ERIS
Trackball. It has a mind of its own. I spans from inadvertently making phone calls you dont want to, to locking the whole damn thing.
I still myself have not decided on what to do.
Zerox8610 said:
So I was up one night, with my rooted eris. Lying in bed, texting my girlfriend because she refused to let me sleep, I thought nothing of it. My phone was plugged in, and I fell asleep on top of it >.<
Now most of the time my phone will automatically scroll to the left.
I have reset my phone and tried other ROMs and it's all the same. I read in the forums that there is no fix but that was as of 5-xx-10
So i was wondering.... Is there a fix now or am I going to have to get a new phone??
And if i do have to get a new phone Would it be a refurb or would it be a NEW phone???
I would prefer to get a new phone... My Eris just doesnt seem to cut it anymore.
Click to expand...
Click to collapse
I fixed mine by replacing the usb port and cleaning the Tball rollers with alcohol.
But what I think was most helpful in correcting it was;
The usb port and Tball are on a separate daughter board, held down by 2 screws. When removing it, I noticed the screws seemed loose. Putting it back together, I made sure they were tight.
Replacing the usb port (daughter board) was just because I had a spare. I think its a matter of the board coming loose and maybe dirty rollers.
At the same time the Tball started messing up, I noticed the usb port was getting wiggly.
Sent from my GSBv1.2 using XDA App
amfetamine said:
The usb port and Tball are on a separate daughter board, held down by 2 screws. When removing it, I noticed the screws seemed loose. Putting it back together, I made sure they were tight.
Replacing the usb port (daughter board) was just because I had a spare. I think its a matter of the board coming loose and maybe dirty rollers.
At the same time the Tball started messing up, I noticed the usb port was getting wiggly.
Sent from my GSBv1.2 using XDA App
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Ah! That's a very enlightening observation. Thanks for the info.
I think I may have found a fix for this, can you guys confirm.
REALLY HARD PRESS ON THE ROLLING BALL. FEW TIMES.
Did it 2 days ago, issue did not come back.
Dropped from my night stand to the floor. Even has a case on it. Will no longer turn back on, tried everything possible. I'm a little confused, I know the phone wasn't made from the greatest material, but this is a little ridiculous. I pre-ordered it for $750 a couple weeks before release, I can't accept that my investment is ruined from a very minor accident.
Probably a long shot, but can anybody think of what could have possibly happened inside the phone that could cause this non-operation? Perhaps something came loose or just broke off? I'm so desperate, I just might disassemble the whole thing and put it back together out of hopelessness. I'm going to contact the UK Samsung soon as I can and see if there is anything I can do, but I doubt that will get anywhere. See I KNEW the ONE time I didn't buy an Otterbox for my phone, something like this would happen. The SGSIII is just too damn big for an Otterbox.
TheFullSpectrum said:
Dropped from my night stand to the floor. Even has a case on it. Will no longer turn back on, tried everything possible. I'm a little confused, I know the phone wasn't made from the greatest material, but this is a little ridiculous. I pre-ordered it for $750 a couple weeks before release, I can't accept that my investment is ruined from a very minor accident.
Probably a long shot, but can anybody think of what could have possibly happened inside the phone that could cause this non-operation? Perhaps something came loose or just broke off? I'm so desperate, I just might disassemble the whole thing and put it back together out of hopelessness. I'm going to contact the UK Samsung soon as I can and see if there is anything I can do, but I doubt that will get anywhere. See I KNEW the ONE time I didn't buy an Otterbox for my phone, something like this would happen. The SGSIII is just too damn big for an Otterbox.
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Click to collapse
Stupid question: tried battery pull, leaving it on the charger for a while? Does the LED come on while hooked to the charger? Tried a usb jib?
Sent from my tricked out AOKP GT-I9300
spamcakes said:
Stupid question: tried battery pull, leaving it on the charger for a while? Does the LED come on while hooked to the charger? Tried a usb jib?
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Click to collapse
Yup did it all, even brought it into AT&T and they tried putting a different battery in it from another SGSIII. Nothing comes on, no LED, no sounds. Very strange, the only thing I can possibly think is that it is defective because no phone in existence should stop working so easily.
TheFullSpectrum said:
Yup did it all, even brought it into AT&T and they tried putting a different battery in it from another SGSIII. Nothing comes on, no LED, no sounds. Very strange, the only thing I can possibly think is that it is defective because no phone in existence should stop working so easily.
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Any updates?
Definitely request a replacement, had mine drop from really long distances and had no scratches / still functions perfectly.
I've heard of Galaxy S3s suddenly losing power altogether ie. totally unable to power on etc. My telco CSO told me that it was a hardware defect found in the first batch of phones. That might be your problem and the fall could just be a coincidence. Definitely request for a replacement. And maybe get an Otterbox this time? I'm using a Commuter and I don't find it too bulky at all! Cheers.
Mine took a 4 feet chest height lunge screen first on the tiled floor during the first week i got it and there are no scratches, dents or cracks it still works perfectly today probably the hardware defect he mentioned.
Sent from my GT-I9300 using xda app-developers app
Skander1998 said:
Any updates?
Definitely request a replacement, had mine drop from really long distances and had no scratches / still functions perfectly.
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Click to collapse
I've yet to get ahold of the UK Samsung, as the US Samsung doesn't handle the GT-I9300. My backup phone has an issue calling the international number, so as soon as I get another phone I'll have to give them a call and see what they can do.
xxfreakazoidxx said:
I've heard of Galaxy S3s suddenly losing power altogether ie. totally unable to power on etc. My telco CSO told me that it was a hardware defect found in the first batch of phones. That might be your problem and the fall could just be a coincidence. Definitely request for a replacement. And maybe get an Otterbox this time? I'm using a Commuter and I don't find it too bulky at all! Cheers.
Click to expand...
Click to collapse
That would make a lot of sense, seeing as a lot of other people have had their share of drops with the SIII and it still works fine, as most of todays smartphones should. I really hope Samsung will be able to do something about it, I recently lost one phone I just bought in the mail (sent to wrong address, stolen off porch, $430), and if I lose this one that's about $1200 in phones in the past 2 months.
Ordered a Gold Battery from ebay,
put it in my phone today, the samsung logo came on, but stalled and froze on that screen....
tried rebooting, now no power whatsoever, tried original battery, will not charge ,
pulled batt,simcard,sd card,
still no avail!
Is my phone fryed?
sutty86 said:
Ordered a Gold Battery from ebay,
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FAIL!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
tell me about it,
any sort of fix would be great though
sutty86 said:
tell me about it,
any sort of fix would be great though
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The fix is to not buy silly fake Chinese battery's from ebay.
Completely agree. That's why I have the official extended battery. Pointless paying good money for knock off, unofficial, ****e batteries. Worth the extra cash for the original branded kit that will actually work.
Sent from my GT-I9100 using xda premium
obviously no help
Hindsight is the best sight but what do you want us to say, keep the battery under your armpit for 5 minutes and all will be well?
Does the phone start up with the original battery?
Sent from my GT-I9100 using xda premium
nope nothing! phone feels warm near cpu when charging with a battery in ( well obviously not charging)
sutty86 said:
obviously no help
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Obviously its your problem, not ours!
Maybe if you gave more relevant information you would get more helpful replies. All you did was tell people you're silly enough to buy a cheap/crap battery from ebay and then wonder why you get replies you did??
sutty86 said:
nope nothing! phone feels warm near cpu when charging with a battery in ( well obviously not charging)
Click to expand...
Click to collapse
Then it sounds like your hardware has failed or you bricked it at some point.
What was you doing prior to your device originally losing power?
Have you tried different charger?
What rom you on?
What kernel you on?
on Miui, been working fine, i had a sgs2 previously but it ended up getting smashed in the gym.
bought a replacement with already a cheap battery in, nowhere near has good as a stock,
Numnuts here being a Cheap Northerner decided to get a cheap GOLD battery off ebay , which had some good reviews,
So today i received the gold battery in the post, swapped around,
the phone started up got to the Samsung Boot Screen and Stalled,
i pulled the battery out after five mins,
This is the last time the phone responded......
sutty86 said:
on Miui, been working fine, i had a sgs2 previously but it ended up getting smashed in the gym.
bought a replacement with already a cheap battery in, nowhere near has good as a stock,
Numnuts here being a Cheap Northerner decided to get a cheap GOLD battery off ebay , which had some good reviews,
So today i received the gold battery in the post, swapped around,
the phone started up got to the Samsung Boot Screen and Stalled,
i pulled the battery out after five mins,
This is the last time the phone responded......
Click to expand...
Click to collapse
Borrow an original s2 battery and see what's up.
Long shot tho.
Sent from the little guy
no, still not working got samsung fixing it now whoop
So I have come to the conclusion that my phone is totally dead. No lights or any response from pushing or holding any combination of buttons, and the charge indicator doesn't come on. No USB activity either. It just died one day while streaming music.
I have picked up a ZTE Zinger as a stand-in, so not in any rush.
Now what do I do with the One? Looking at repair costs, it seems I could just replace it with a very nice used one for even money.
I wouldn't mind selling on Ebay for repair purposes, but I'm not going to do that without being able to wipe it.
Suggestions?
ksnax said:
So I have come to the conclusion that my phone is totally dead. No lights or any response from pushing or holding any combination of buttons, and the charge indicator doesn't come on. No USB activity either. It just died one day while streaming music.
I have picked up a ZTE Zinger as a stand-in, so not in any rush.
Now what do I do with the One? Looking at repair costs, it seems I could just replace it with a very nice used one for even money.
I wouldn't mind selling on Ebay for repair purposes, but I'm not going to do that without being able to wipe it.
Suggestions?
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Click to collapse
No garantuee left?
Had exaclty the ame issue, I send it to the HTC repair center and thy replaced the battery. They also placed a new camera so I got rid of the pink problem...
No issues since, very good service...
kneut said:
No garantuee left?
Had exaclty the ame issue, I send it to the HTC repair center and thy replaced the battery. They also placed a new camera so I got rid of the pink problem...
No issues since, very good service...
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Click to collapse
No warranty of any sort. It just sits on a shelf looking pretty, as in totally mint looking, never dropped. :/
Going to just hang onto it for now in case my son is in need of any pieces if something happens to his M7.
The up side is that for about twice what repairs would have cost, T-Mobile had a perfect condition M8 refurb to sell. It really does take what is great about the M7 and kick it up a notch, plus the SD card slot.
The Zinger is destined to become an IP security webcam.
I'm in the same boat. I assume there's no way to wipe it in this condition?
In that case can't even sell it for parts, though from what I've read you don't want to open it anyway because it's too difficult to do w/o damaging it.
Sent from my Nexus 7 using XDA Free mobile app
So uhhh imma just cut to the chase me being the smart guy that i am I poked a hole in the battery bag because my back was peeling off and I bought a new plate out it on and it still was peeling off for some reason so I assume it was the battery pushing it off. Some guy on Google+ said he poked a hold in his battery bag for all the air to go out and it worked fine but for me now my phone gets to like 70% - 80% then cuts off I'm feel like that's becuas of the hole I poked and not the ROM. So before I buy another phone are there any replacement batteries or back that come with the battery that I can buy?
I know you probably say why I didn't call Motorola or Google and I did but I don't have another $600.00 for them to do a account hold for a replacement. If you have any other idea I'm all ears.
I'm not aware of any. Just a warning though, don't put the phone near anything flammable. A damaged lipo is a dangerous beast. It's impossible to say what state yours is in, but be careful. And don't ever stab them again. It's a very bad idea. If the battery is creating gas in there, it is damaged and needs to be replaced, not damaged further. It's quite annoying they didn't make them user-replaceable, but it is what it is. Send it back if you can't do an advance replacement.
ttabbal said:
I'm not aware of any. Just a warning though, don't put the phone near anything flammable. A damaged lipo is a dangerous beast. It's impossible to say what state yours is in, but be careful. And don't ever stab them again. It's a very bad idea. If the battery is creating gas in there, it is damaged and needs to be replaced, not damaged further. It's quite annoying they didn't make them user-replaceable, but it is what it is. Send it back if you can't do an advance replacement.
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Thanks. I went ahead and got a replacement ordered from Google today. I know now not to do that anymore
that_guy_you_know said:
Thanks. I went ahead and got a replacement ordered from Google today. I know now not to do that anymore
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Hi. When you say you ordered a replacement from google. I'm guessing you ment the whole phone and not just the battery having a hard time finding a replacement for mine
Cheers
Chinfuk said:
Hi. When you say you ordered a replacement from google. I'm guessing you ment the whole phone and not just the battery having a hard time finding a replacement for mine
Cheers
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Click to collapse
got a whole replacement phone.. I couldn't find a replacement battery either
Just found this replacement battery
https://www.strivemobile.com/motoro...xp5KJUhAPW6z7tmPAUxWFbLxtnzj5SzR6YaAjhk8P8HAQ