Asus Zenfone 5 wont turn on - Android Q&A, Help & Troubleshooting

Hi, i have problem with zenfone 5. My brother tried to install new android using wireless update in phone(auto update function). So the update downloaded just fine and phone was turned off like its gonna install update but never turned on after this, i tried everything but cant turn it on. I cant even get asus logo, absolutly nothing. When i turn it on charger led dosent show up, tried to enter droidmode(vol up + power) for 10min but nothing. My first guess will be dead MBO but its really weird that this is happen in same time the update was, so probably is something software related.

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asus zenfone 5 wont turn on
we have same problem, I tried to wipe cache partition for battery consumption purposes but i cancelled it, it seems to long to process erasing the cache so i cancelled it by holding power button + volume up then, wont turn on, itried to charge it, while holding power button + volume up the asus logo appear after that, the battery logo display appear (white side and black battery)

exzzy said:
Hi, i have problem with zenfone 5. My brother tried to install new android using wireless update in phone(auto update function). So the update downloaded just fine and phone was turned off like its gonna install update but never turned on after this, i tried everything but cant turn it on. I cant even get asus logo, absolutly nothing. When i turn it on charger led dosent show up, tried to enter droidmode(vol up + power) for 10min but nothing. My first guess will be dead MBO but its really weird that this is happen in same time the update was, so probably is something software related.
Click to expand...
Click to collapse
hi i am having the exactly same problem, could you tell how did you solve it??
Please i need help.
thank you

Start the phone by pressing power key + volume up and then select the option reboot worked for me!!

Thank you..
It worked for me also, :good:

That's bootloop dude. You need to flash your phone using fastboot. Flash the latest firmware .60 lollipop

Cannot start the phone
AkcezzInc said:
That's bootloop dude. You need to flash your phone using fastboot. Flash the latest firmware .60 lollipop
Click to expand...
Click to collapse
Whats 'the latest firmware .60'? can explain to me how to install it.

Facing the same problem(zenfone 5 not gettting started after update)
Even fastboot is not working for reboot
Pls help...!!!!
Thanx...!!!

skm14747 said:
Even fastboot is not working for reboot
Pls help...!!!!
Thanx...!!!
Click to expand...
Click to collapse
U need to flash it with new rom via fastboot with adb command... flash recovery.img first then flash new rom... .. whatever u want to flash jb,kk or loli but i recommend u to jb 4.3 .

Hi hendikj
hendikj said:
U need to flash it with new rom via fastboot with adb command... flash recovery.img first then flash new rom... .. whatever u want to flash jb,kk or loli but i recommend u to jb 4.3 .
Click to expand...
Click to collapse
Could you please explain how to do this tasks as i am new to all these words. pls.

U need to charge u r device Press power + up volume boot into boot loader...unlock bootloader then reboot from fastboot mode...it works for me..

fastboot is not getting open
hendikj said:
U need to flash it with new rom via fastboot with adb command... flash recovery.img first then flash new rom... .. whatever u want to flash jb,kk or loli but i recommend u to jb 4.3 .
Click to expand...
Click to collapse
i'm not able to open fastboot after update

Thanks. It Worked for me !
williamzerner said:
Start the phone by pressing power key + volume up and then select the option reboot worked for me!!
Click to expand...
Click to collapse

wont turn on..
does anyone has a problem phone wont turn on even pressing power key + volume up.you hear the sound when you connected to pc...like your phone is restarted.you only hear the sound but no display.no led light.no vibration.
this problem came when i unlock bootloader then i restart my phone then it didnt turn it on..sory for my bad english

davidjay26 said:
wont turn on..
does anyone has a problem phone wont turn on even pressing power key + volume up.you hear the sound when you connected to pc...like your phone is restarted.you only hear the sound but no display.no led light.no vibration.
this problem came when i unlock bootloader then i restart my phone then it didnt turn it on..sory for my bad english
Click to expand...
Click to collapse
same here! :crying:

Same problem here
davidjay26 said:
wont turn on..
does anyone has a problem phone wont turn on even pressing power key + volume up.you hear the sound when you connected to pc...like your phone is restarted.you only hear the sound but no display.no led light.no vibration.
this problem came when i unlock bootloader then i restart my phone then it didnt turn it on..sory for my bad english
Click to expand...
Click to collapse
Same over here too, did you solve your problem?

Related

Phone does not respond after file transfer!

So i was transfering some files to my xperia p and all of a sudden i noticed that the transfer was hold up,at that point i tried waking up my phone but it wouldnt,i tried pressing the power button,the camera button and all that are avalible but to no success.So i tried to reboot the phone via the combination of Power+Volume UP buttons,and thats it.nothing else happens.It does not respond and so i tried to remove and reinsert the battery,and then the phone lit up with the sony logo and its been there for over and hour and ahalf.
PLEASE SOMEONE HELP ME!!!
k0k0t0 said:
So i was transfering some files to my xperia p and all of a sudden i noticed that the transfer was hold up,at that point i tried waking up my phone but it wouldnt,i tried pressing the power button,the camera button and all that are avalible but to no success.So i tried to reboot the phone via the combination of Power+Volume UP buttons,and thats it.nothing else happens.It does not respond and so i tried to remove and reinsert the battery,and then the phone lit up with the sony logo and its been there for over and hour and ahalf.
PLEASE SOMEONE HELP ME!!!
Click to expand...
Click to collapse
I think u need to flash stock ROM from flashtool first
Than use this app for transfering files
http://forum.xda-developers.com/showthread.php?t=1606940
merhan94 said:
I think u need to flash stock ROM from flashtool first
Than use this app for transfering files
http://forum.xda-developers.com/showthread.php?t=1606940
Click to expand...
Click to collapse
The problem is that the phone wont respond to anything.
PS: i cant unlock the bootloader,so i cant root and im on 4.1.2
k0k0t0 said:
The problem is that the phone wont respond to anything.
PS: i cant unlock the bootloader,so i cant root and im on 4.1.2
Click to expand...
Click to collapse
Did u try hold power button and volume up until phone vibrate 3 times?
No need for bootloader unlocked or root for flash new stock rom
merhan94 said:
Did u try hold power button and volume up until phone vibrate 3 times?
No need for bootloader unlocked or root for flash new stock rom
Click to expand...
Click to collapse
As i said in the first one,i tried it,sorry for not saying about the where it vibrates 2 with an interval of about 3-4 sec,and then 3 burst vibrations!
k0k0t0 said:
As i said in the first one,i tried it,sorry for not saying about the where it vibrates 2 with an interval of about 3-4 sec,and then 3 burst vibrations!
Click to expand...
Click to collapse
I don't know how to flash stock rom without power off the device.
Sorry I can't help you
http://forum.xda-developers.com/showthread.php?t=2081876
I unbricked my phone with this guide. my phone was in a OS bootloop but it works, in your case, a Kernel Bootloop. Its a very good guide. You DO NOT need to root your phone. When flashing, instead of pressing back you press volume down. The phone should be able to enter what it is called, flash mode regardless of what problems. After flashing ALL DATA WILL BE LOST. Just follow the guide.
AndroidNoob69 said:
http://forum.xda-developers.com/showthread.php?t=2081876
I unbricked my phone with this guide. my phone was in a OS bootloop but it works, in your case, a Kernel Bootloop. Its a very good guide. You DO NOT need to root your phone. When flashing, instead of pressing back you press volume down. The phone should be able to enter what it is called, flash mode regardless of what problems. After flashing ALL DATA WILL BE LOST. Just follow the guide.
Click to expand...
Click to collapse
tried didnt work so i just sent it for the waranty!

[Q] Xperia P Bricked

Hi,
I own a Xperia p, running honami moonwalker v8. Recently i decided to upgrade to CM11. I flashed the CM11 unofficial ROM from this website nightly 2 i think. I did a clean install (erase everything and clear cache) But when i pressed reboot (on cwm) i got a black screen. When you hold the power button it vibrates but screen doesnt turn on, the led goes red for about 2sec and goes off. i tried holding power button and volume up but same result, vibrates and nothing comes up. Even when I make it vibrate 3 times, no result. Im desperate guys please help me i will appreciate your help greatly. And if this means anything, when i installed zip from sd card, it just said installing, and after a few minutes, said install complete. Is this normal? since it didnt show anything in between. PLEASE HELP I WILL TRY DONATE TO WHOEVER FIXES MY PROBLEM.
someguyonearth said:
Hi,
I own a Xperia p, running honami moonwalker v8. Recently i decided to upgrade to CM11. I flashed the CM11 unofficial ROM from this website nightly 2 i think. I did a clean install (erase everything and clear cache) But when i pressed reboot (on cwm) i got a black screen. When you hold the power button it vibrates but screen doesnt turn on, the led goes red for about 2sec and goes off. i tried holding power button and volume up but same result, vibrates and nothing comes up. Even when I make it vibrate 3 times, no result. Im desperate guys please help me i will appreciate your help greatly. And if this means anything, when i installed zip from sd card, it just said installing, and after a few minutes, said install complete. Is this normal? since it didnt show anything in between. PLEASE HELP I WILL TRY DONATE TO WHOEVER FIXES MY PROBLEM.
Click to expand...
Click to collapse
Is your bootloader unlocked?
Can you enter flash/fastboot mode?
ChikeD said:
Is your bootloader unlocked?
Can you enter flash/fastboot mode?
Click to expand...
Click to collapse
how do i enter fastboot? no matter what i try, all i get is vibrations screen doesnt light up.
someguyonearth said:
how do i enter fastboot? no matter what i try, all i get is vibrations screen doesnt light up.
Click to expand...
Click to collapse
You did not answer my first question., therefore I am not going to answer yours
ChikeD said:
You did not answer my first question., therefore I am not going to answer yours
Click to expand...
Click to collapse
Ahahaah sorry i think i forgot about them and yes bootloader unlocked
someguyonearth said:
Ahahaah sorry i think i forgot about them and yes bootloader unlocked
Click to expand...
Click to collapse
1. Open flash tool (don't click anything)
2. Turn the phone off, power + volume up until you feel (1+) 3 vibreations.
3. Press the volume up key while connecting the USB cable, led should lit blue and connected in fastboot should be in the log.
4. Repeat 2, press volume down while connectiong the USB cable for flash mode, check flashtool log
If flash mode stays connected for about 45 seconds you can simply try to flash stock with flash tool.
If fastboot stays connected over 20 seconds you can flash custom stock based kernel and flash moonwalker again, or any other custom rom you have on the phone.
If none works, just leave it turned of, charging for one day then try again.
I've seen more than one report of people that recovered XP by disconnecting the battery, though it didn't work for others.

What to do in case of bootloop

Hi. So I have a noobish question
This may sound very stupid, but this is actually the first time I've owned a phone with non-removable battery, so I just wanted to know what would I do if I ever got stuck in a bootloop? With my previous device, I could just remove the battery and put it back in then boot into recovery. Obviously can't do that now. So how do I turn the phone off, or enter recovery?
Anyone?
You can enter the recovery whenever you want by pressing the on/off button and the down volume button for about 10 seconds. When the Oneplus logo is on the screen release the on/off button but keep the down volume button pressed.
It works, I had a bootloop and fixed it by flashing the rom via twrp
PoloB49 said:
You can enter the recovery whenever you want by pressing the on/off button and the down volume button for about 10 seconds. When the Oneplus logo is on the screen release the on/off button but keep the down volume button pressed.
It works, I had a bootloop and fixed it by flashing the rom via twrp
Click to expand...
Click to collapse
Sorry, I got a little confused
Just to be clear, here's what I understood from what you said - Consider I turn my phone on and its stuck in a bootloop. What do I do then? Hold the power and vol down buttons? That will boot the recovery, even while the device is stuck in bootloop with the oneplus logo continuously showing?
Did I get it right?
primemonitor said:
Sorry, I got a little confused
Just to be clear, here's what I understood from what you said - Consider I turn my phone on and its stuck in a bootloop. What do I do then? Hold the power and vol down buttons? That will boot the recovery, even while the device is stuck in bootloop with the oneplus logo continuously showing?
Did I get it right?
Click to expand...
Click to collapse
I'm sorry I'm not English I may be unclear.
But yes, when you got the logo continuously showing, press the two buttons I said and it will reboot the phone, but you have to release only the on/off button when the oneplus logo will appear right after the beginning of the reboot. If you keep pressing the down volume button it will go to recovery
Have you got a oneplus x already ? You can try it right now, when your phone is awake. It's the same method as in a bootloop.
PoloB49 said:
I'm sorry I'm not English I may be unclear.
But yes, when you got the logo continuously showing, press the two buttons I said and it will reboot the phone, but you have to release only the on/off button when the oneplus logo will appear right after the beginning of the reboot. If you keep pressing the down volume button it will go to recovery
Have you got a oneplus x already ? You can try it right now, when your phone is awake. It's the same method as in a bootloop.
Click to expand...
Click to collapse
So I tried what you said, didn't exactly work When the phone was awake, did power+vol down. That just caused it to take a screenshot.
However, when I held down just the power button, the phone turned off. Then I had to turn it on by holding the power button. I did the same thing (holding down power button) while the phone was booting, it worked even then, and the phone again turned off.
So at least I can get into recovery now in case of bootloop. I just need to hold the power button till phone turns off, then boot into recovery using power+vol down combination.
Anyways, thanks for the help
Bootloop
I have the same thing.
Yesterday, I got my OPX and installed TWRP 2.8.7.0 and superSU. AFter using the phone all day, I rebooted and it is now saying in TWRP "no operating system".
I tried to flash the 2.1 full ROM and I get an error in both TWRP or in Stock recovery.
I need a way to get my system booted again and do a full reset. Any suggestions?
bnordman said:
I have the same thing.
Yesterday, I got my OPX and installed TWRP 2.8.7.0 and superSU. AFter using the phone all day, I rebooted and it is now saying in TWRP "no operating system".
I tried to flash the 2.1 full ROM and I get an error in both TWRP or in Stock recovery.
I need a way to get my system booted again and do a full reset. Any suggestions?
Click to expand...
Click to collapse
Yes,just don't mess with a phone just launched !!!
bnordman said:
I have the same thing.
Yesterday, I got my OPX and installed TWRP 2.8.7.0 and superSU. AFter using the phone all day, I rebooted and it is now saying in TWRP "no operating system".
I tried to flash the 2.1 full ROM and I get an error in both TWRP or in Stock recovery.
I need a way to get my system booted again and do a full reset. Any suggestions?
Click to expand...
Click to collapse
You can try a different twrp. There's 2 builds for our device. One is from the twrp thread itself, the other is available in the blu_spark kernel thread.
bnordman said:
I have the same thing.
Yesterday, I got my OPX and installed TWRP 2.8.7.0 and superSU. AFter using the phone all day, I rebooted and it is now saying in TWRP "no operating system".
I tried to flash the 2.1 full ROM and I get an error in both TWRP or in Stock recovery.
I need a way to get my system booted again and do a full reset. Any suggestions?
Click to expand...
Click to collapse
Full 2.1.2 Rom here https://drive.google.com/file/d/0B60...BrVzZGNzA/edit
OTA 2.1.3 here https://drive.google.com/file/d/0B0p...p=docslist_api
Just clean flash via TWRP
i have got the same problem so i have tried a lot by flashing resurrection remix rom also but wireless connection is gone. ..so i advice you to contact oneplus customer care...he solved me the case...you can do it in ur home too if u have a internet connection
tinkureddy said:
i have got the same problem so i have tried a lot by flashing resurrection remix rom also but wireless connection is gone. ..so i advice you to contact oneplus customer care...he solved me the case...you can do it in ur home too if u have a internet connection
Click to expand...
Click to collapse
Can you please explain the process of Oneplus support team resolving your issue..
Good evening
I tried to root my oneplusx and change recovery, but after reboot my phone reboot constantly and instantaneously. volum up + power not successful too
I can not enter it in fastboot or in any other way
can someone help me please?
primemonitor said:
Hi. So I have a noobish question
This may sound very stupid, but this is actually the first time I've owned a phone with non-removable battery, so I just wanted to know what would I do if I ever got stuck in a bootloop? With my previous device, I could just remove the battery and put it back in then boot into recovery. Obviously can't do that now. So how do I turn the phone off, or enter recovery?
Anyone?
Click to expand...
Click to collapse
If u get bootloop hold the power button for 5 secs it will turn off ur device... Now press vol down and power together to enter into recovery
---------- Post added at 01:04 AM ---------- Previous post was at 01:02 AM ----------
klemish said:
Good evening
I tried to root my oneplusx and change recovery, but after reboot my phone reboot constantly and instantaneously. volum up + power not successful too
I can not enter it in fastboot or in any other way
can someone help me please?
Click to expand...
Click to collapse
Can u Tell me the details of ur rom version recovery used supersu used? If ur in oos 3.1.x flashing official supersu may cause bootloop
cva_kabil said:
If u get bootloop hold the power button for 5 secs it will turn off ur device... Now press vol down and power together to enter into recovery
---------- Post added at 01:04 AM ---------- Previous post was at 01:02 AM ----------
Can u Tell me the details of ur rom version recovery used supersu used? If ur in oos 3.1.x flashing official supersu may cause bootloop
Click to expand...
Click to collapse
hi chennai
thk u for ur answer
I tried the manipulation with the power button and the volume down but the reboot is too fast to enter bootloader
Indeed, my phone was under oos3.x and wanted to move to cyanogen ... but once the OEM Unlocked I tried to install TWRP, and that's when it is set to reboot systematically
klemish said:
hi chennai
thk u for ur answer
I tried the manipulation with the power button and the volume down but the reboot is too fast to enter bootloader
Indeed, my phone was under oos3.x and wanted to move to cyanogen ... but once the OEM Unlocked I tried to install TWRP, and that's when it is set to reboot systematically
Click to expand...
Click to collapse
u cannot flash official twrp while u r on oos 3.1.x.. ur bootloader is upgraded since official twrp will not work in oos3.. instead use twrp by bluespark v41 links given below.
http://get.xda-developers.com/dl/1/....img?key=THqXvgTln_65-ZHktWD9Lg&ts=1477298286
Go to fastboot mode flash this recovery,now u can able to boot into recovery. use latest cyanogen nightlies.
cva_kabil said:
u cannot flash official twrp while u r on oos 3.1.x.. ur bootloader is upgraded since official twrp will not work in oos3.. instead use twrp by bluespark v41 links given below.
http://get.xda-developers.com/dl/1/....img?key=THqXvgTln_65-ZHktWD9Lg&ts=1477298286
Go to fastboot mode flash this recovery,now u can able to boot into recovery. use latest cyanogen nightlies.
Click to expand...
Click to collapse
Hi thank you for your return, but your link doesn't work!
For fastboot, unfortunately I can't access it because the phone restarts automatically so it doesn't work with on and volume down buttons and it doesn't work either with a computer.... Any other advise :'(
klemish said:
Hi thank you for your return, but your link doesn't work!
For fastboot, unfortunately I can't access it because the phone restarts automatically so it doesn't work with on and volume down buttons and it doesn't work either with a computer.... Any other advise :'(
Click to expand...
Click to collapse
I think u r doing it wrong, if u press power and vol down it ll go to recovery mode which is probably corrupted now in your case... Thats y phone gets restarted again and again.
Try this... Swt of ur phone completly hold the volume up button and power button... Press vol up first and while holding it press power buttom.. This ll take u to fastboot screen...
For the link my bad... Use this http://forum.xda-developers.com/devdb/project/dl/?id=20236 go to this page and download this recovey
Flash this recovery while u r in fastboot mode... If u need further assistance for in fastboot mode feel free to ask
cva_kabil said:
I think u r doing it wrong, if u press power and vol down it ll go to recovery mode which is probably corrupted now in your case... Thats y phone gets restarted again and again.
Try this... Swt of ur phone completly hold the volume up button and power button... Press vol up first and while holding it press power buttom.. This ll take u to fastboot screen...
For the link my bad... Use this http://forum.xda-developers.com/devdb/project/dl/?id=20236 go to this page and download this recovey
Flash this recovery while u r in fastboot mode... If u need further assistance for in fastboot mode feel free to ask
Click to expand...
Click to collapse
in fact, I didn't know this manipulation... now I can access the fastboot I will try to install TWRP you gave me! I'll keep you informed !
thanks a lot for your help
klemish said:
in fact, I didn't know this manipulation... now I can access the fastboot I will try to install TWRP you gave me! I'll keep you informed !
thanks a lot for your help
Click to expand...
Click to collapse
Yup now u do..Keep doing
cva_kabil said:
Yup now u do..Keep doing
Click to expand...
Click to collapse
Hi everyone, I had a against time but I'm back! The cva_kabil solution works perfectly! I could fix my phone!
Thank you all for your help, you are the best

Bootloop with no working recovery

Hey there,
So I wanted to boot my phone to recovery (which i had installed some time ago) to make a backup, but the phone would just boot normally.
So i decided to install dual recovery from my pc. When it should ask me for root permission it didn't. I thought it's ok and rebooted anyway.
There is sony logo on the screen, then the screen goes black, the phone turns off and shows sony logo again.
I've dealt with bootloops a lot in the past, but How can i escape this loop if I don't have any working recovery?
Please, help me I'm really desperate :crying:
bro u just have to use flashtool and flash the ftf firmware easy download the z2 driver install it download flashtool install it too on ur pc and download the .ftf firmware of the phone and install it.. everything is on youtube ..
abdellahboughrom said:
bro u just have to use flashtool and flash the ftf firmware easy download the z2 driver install it download flashtool install it too on ur pc and download the .ftf firmware of the phone and install it.. everything is on youtube ..
Click to expand...
Click to collapse
I thought about it too but I can't go into flash mode and make my pc detect my phone....
ah do u know how to get into flash mod!! press volume down botton and plug it with pc .. hope it works if no check if the z2 driver is really installed and flashtool drivers too .. hope u fix ur phone
Yeah I know... Everything installed it just won't do anything besides showing sony logo and restarting no matter what I do...
I think it tries to boot into recovery which isn't there
My phone was bootlooping the other day and holding the power button wouldn't turn it off. I found though that Holding Power + Vol Up for some reason gave it a few vibrates and powered it off.
When phone was off I could then hold down Vol Down and plug in for flash mode and reflashed the TFT. Good luck.
tsphan said:
My phone was bootlooping the other day and holding the power button wouldn't turn it off. I found though that Holding Power + Vol Up for some reason gave it a few vibrates and powered it off.
When phone was off I could then hold down Vol Down and plug in for flash mode and reflashed the TFT. Good luck.
Click to expand...
Click to collapse
Archerixx said:
Yeah I know... Everything installed it just won't do anything besides showing sony logo and restarting no matter what I do...
I think it tries to boot into recovery which isn't there
Click to expand...
Click to collapse
yes of course you have to turn the phone off before trying to start it in flash mode. the power plus Vol Up will power off the Phone after the vibrations. after that you need to keep pressing vol Down and connect it to PC flashtool

need help after updating to emui 9.1.0.310

guys i need help after updating to 9.1.0.310 my phone won't even turn on, i tried to turn it on it just shows the huawei logo and then turn off again never goes beyond that, i tried going to safe mode pressing volume down and power button but nothing is working. I tried charging it but it just kept on going on a loop i need help guys
I guess your update failed while in recovery mode.
Install again to solve.
oslo83 said:
I guess your update failed while in recovery mode.
Install again to solve.
Click to expand...
Click to collapse
how my phone can't even open i got the update over the air
oslo83 said:
I guess your update failed while in recovery mode.
Install again to solve.
Click to expand...
Click to collapse
i need help
Krazuto said:
guys i need help after updating to 9.1.0.310 my phone won't even turn on, i tried to turn it on it just shows the huawei logo and then turn off again never goes beyond that, i tried going to safe mode pressing volume down and power button but nothing is working. I tried charging it but it just kept on going on a loop i need help guys
Click to expand...
Click to collapse
Power off completely, hold only volume up and plug into a power source. This will get you into erecovery mode. Choose *Update and recovery* and it will download and Flash the latest update for your device, you shouldn't even need to wipe or anything.
crixley said:
Power off completely, hold only volume up and plug into a power source. This will get you into erecovery mode. Choose *Update and recovery* and it will download and Flash the latest update for your device, you shouldn't even need to wipe or anything.
Click to expand...
Click to collapse
i did tried it but for some reason it still failed to flash the latest update i'm so frustrated.
Go to a Huawei Service Center and have them fix it.

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