[Q] Trouble updating via Bridge and PC companion - Xperia Z2 Q&A, Help & Troubleshooting

Hi all,
I seem to run into this error on every attempt at tryony to update my phone. It goes through the process of downloading everything and then craps out at the end with the message in the attached picture. Any ideas how to fix?

brennerdi said:
Hi all,
I seem to run into this error on every attempt at tryony to update my phone. It goes through the process of downloading everything and then craps out at the end with the message in the attached picture. Any ideas how to fix?
Click to expand...
Click to collapse
The same issue for me.
I'm in Italy.
I tried different way to reinstall, the new firmware but without any success. I used a diffrent PC and I try to reinstall the original 314 version.
I don't know. I think it's a problem with the server.
I will try tomorrow morning

giancaleone said:
The same issue for me.
I'm in Italy.
I tried different way to reinstall, the new firmware but without any success. I used a diffrent PC and I try to reinstall the original 314 version.
I don't know. I think it's a problem with the server.
I will try tomorrow morning
Click to expand...
Click to collapse
brennerdi said:
Hi all,
I seem to run into this error on every attempt at tryony to update my phone. It goes through the process of downloading everything and then craps out at the end with the message in the attached picture. Any ideas how to fix?
Click to expand...
Click to collapse
Currently the servers are bugged.
you will have to wait a few hours to a couple of days for them to be fixed
this has happened before because of just the extreme amounts of user requests.

Related

[Q] Trouble with Camera !! Please help

Hi,
I have been having trouble with my camera for over a month now.
I have tried searching this forum and the net extensively to the best of my ability and hence, chose to start a thread to seek help with my trouble.
Suddenly, one morning, about a month back, when i started my camera, it didn't start and showed the message "Camera Failed" giving me the option of just clicking ok...
I tried restarting, factory reset, deleting cache etc, nothing worked..
Then, after a couple of days, it started showing that 'Force Close' message saying the android.app.camera has stopped working unexpectedly.
I upgraded the firmware to KG1 2.3.4, it stayed the same. Nothing changed.
Then, i rooted my phone a few days ago and loaded the camera mod by potatoman hoping that would help solve the problem.. Still, nothing has changed.
The Z device test shows both primary camera and secondary camera as 'X' meaning the hardware doesn't exist or is faulty. But when i try and make a video call, the secondary camera works fine.
I also tried some Cam to FW write code but it wont work as well.. It again gave force close msg only...
Is there any way to check whether there is a problem with my hardware or is this a firmware problem that can be fixed? I hate the thought of giving the phone to the Samsung Service Centre. Also, since i have now rooted the phone, i think i might have to buy some jig to reset some count.
Am very depressed as i love my phone and loved its camera and its been an age since i last used it..
Request help from anyone who can.
Thanks in advance.
have you tried updating it with SamsungApps?
also, try flashing cyanogenmod7 if that doesnt fix it nothing will as cyanogenmod uses its own code, not samsungs
Hit The Thanks Button If I Helped
Thanks a lot for the prompt response..
I searched the cyanogenmod7 mod that you talked about. It sounds like it just isn't for novices like me.. I will still read through it extensively and try and install that..
As far as updating the camera with samsung apps is concerned, i didn't find any updates for the camera there..
Is there a specific way in which i can update the camera through the samsung apps?
themanufan said:
Hi,
I have been having trouble with my camera for over a month now.
I have tried searching this forum and the net extensively to the best of my ability and hence, chose to start a thread to seek help with my trouble.
Suddenly, one morning, about a month back, when i started my camera, it didn't start and showed the message "Camera Failed" giving me the option of just clicking ok...
I tried restarting, factory reset, deleting cache etc, nothing worked..
Then, after a couple of days, it started showing that 'Force Close' message saying the android.app.camera has stopped working unexpectedly.
I upgraded the firmware to KG1 2.3.4, it stayed the same. Nothing changed.
Then, i rooted my phone a few days ago and loaded the camera mod by potatoman hoping that would help solve the problem.. Still, nothing has changed.
The Z device test shows both primary camera and secondary camera as 'X' meaning the hardware doesn't exist or is faulty. But when i try and make a video call, the secondary camera works fine.
I also tried some Cam to FW write code but it wont work as well.. It again gave force close msg only...
Is there any way to check whether there is a problem with my hardware or is this a firmware problem that can be fixed? I hate the thought of giving the phone to the Samsung Service Centre. Also, since i have now rooted the phone, i think i might have to buy some jig to reset some count.
Am very depressed as i love my phone and loved its camera and its been an age since i last used it..
Request help from anyone who can.
Thanks in advance.
Click to expand...
Click to collapse
Does it work with Third party apps from the MArket? like camera 360 and stuff......
If it does then may be the camera apk is corrupted in some way.
I would suggest you try to flash via ODIN your original firmware 2.3.3 from Intratech's Thread in the DeV section http://forum.xda-developers.com/showthread.php?t=1113928&highlight=official+kernel and see if it fixes your problems and then flash 2.3.4
also as mentioned above you should have a camera firmware update in the samsung apps which you could try also
tfn said:
Does it work with Third party apps from the MArket? like camera 360 and stuff......
If it does then may be the camera apk is corrupted in some way.
I would suggest you try to flash via ODIN your original firmware 2.3.3 from Intratech's Thread in the DeV section http://forum.xda-developers.com/showthread.php?t=1113928&highlight=official+kernel and see if it fixes your problems and then flash 2.3.4
also as mentioned above you should have a camera firmware update in the samsung apps which you could try also
Click to expand...
Click to collapse
I have tried a number of third party apps from the market and none of them start...
All force close at start up..
I am trying to figure out how to get the samsung apps update for the camera.. Should i look for it through Kies or through the Samsung Apps app on the phone?
I will try flashing back to my original firmware tonight...
Hi,
i tried restoring my original firmware..
Still, no luck..
Has no one faced a similar problem to the one i am facing??
Can't believe this is happenin !!!
Haven't used my camera for over 45 days now..
Plz help..
Thanks in advance..
Hi,
Im also facing the exact same problem and it seems no one can help. Please let me know if you find any solution.
Sent from my GT-I9100 using Tapatalk
To be honest if you have tried multiple different roms, done full wipes, tried different apps, the only answer left is a hardware or firmware problem.
And if the Samsung apps firmware updated doesn't do anything, then it may be broken
Best bet is to restore it to stock, clear your flash counter and send it back.
veyka said:
To be honest if you have tried multiple different roms, done full wipes, tried different apps, the only answer left is a hardware or firmware problem.
And if the Samsung apps firmware updated doesn't do anything, then it may be broken
Best bet is to restore it to stock, clear your flash counter and send it back.
Click to expand...
Click to collapse
Well, i know that is the last resort.. Just wanna make sure i cant do it on my own cause sending it to Samsung would mean getting into an unnecessary haggle to try and repair / replace the handset..
I don't know how to update the camera firmware using samsung apps..
I have samsung apps installed on my phone but i dunno where to look for firmware updates on it.. can you please help with it..
markshane said:
Hi,
Im also facing the exact same problem and it seems no one can help. Please let me know if you find any solution.
Sent from my GT-I9100 using Tapatalk
Click to expand...
Click to collapse
i definitely will..
in case you come across a solution that works for you, do let me know as well..
Hi,
Can you access the CameraFirmware Standard hidden menu by dialing *#34971539# as im getting a force close error saying the application Factory Test has stopped unexpectedly.
Please check and let me know.
Sent from my GT-I9100 using Tapatalk
Hi,
i remember getting the force close message when i had tried last time to access that menu..
However, since then, i have tried various solutions on different threads and ended up uninstalling the camera fw.. the default fw wouldn't install. each time i try to install, it says 'application not installed'..
Hence, i do not have any camera fw installed on my phone at the moment.
i could, surprisingly, access the hidden menu now..
i checked the version and this is what i got:
Camera FW Ver : Failed
Phone FW Ver : TBEC28
Can i do anything else with that menu as well??
I tried installing the camera.apk in the following thread:
http://forum.xda-developers.com/showthread.php?t=1098834
after that, i got back the camera icon in menu. it still won't work though !!!
i tried accesssing the menu again and it did open..
however, it kept showing the same message as above.
Camera FW : Failed
Phone FW : TBEC28
i tried Phone to CAM FW Write.
it gave a dialogue box with invalid version written on top and the details of camera and phone fw as above.
Somebody help us down here !!!!
You know what sammy care's services is not that bad an option bcoz if u have tried different 3rd party apps...and it still doesnt work that means the problem lies with the camera hardware for sure...something you cant solve on your own.So stop wasting days thinking about it..give it to sammy care and in no time you ll get it fixed \m/
Sent from my GT-I9100 using XDA App
Can you please extract the Factorytest.apk from the system/app folder and post it here? Ill really appreciate it.
Sent from my GT-I9100 using Tapatalk
What is this file and what does it help in?
can it help in reviving the camera somehow?
i vil try and extract it and post here tonight..
I have some firmware files for the camera given to me by one user here on xda. Ill try to dump those files via camera firmware menu, but i cant access it right now as i get that FC on factory test.
Sent from my GT-I9100 using Tapatalk
I have a similar problem; all of a sudden my camera stopped working right at the start of my vacation trip. I get the same "Camera Failed" error. However, a couple of days late I tried and I did get an image, though it was only static. I even managed to take a picture of the static. A day later again "Camera Failed". As it was a 4 week trip I tried numerous of times, one time it worked for a second but the image slowly disintegrated, most of the time FC's, errors or no image.
Cam FW:OCEF02
Phone FW:TBEC28
Once home I tried everything, various camera.apk’s, 3rd party apps, (stock) roms, firmware, nothing. Waiting for my ordered JIG to reset counter before sending it back, it must be hardware related. I didn’t do anything special, no dropping, not letting it get extremely hot or cold, no exotic roms.
markshane said:
I have some firmware files for the camera given to me by one user here on xda. Ill try to dump those files via camera firmware menu, but i cant access it right now as i get that FC on factory test.
Sent from my GT-I9100 using Tapatalk
Click to expand...
Click to collapse
Here you go..
This is the file..
Hope you can work some magic with it that can save our lives..
i will try flashing my device to the KF3 official ROM today..
vil let you know how it goes..
fingers crossed..
ph4ge said:
I have a similar problem; all of a sudden my camera stopped working right at the start of my vacation trip. I get the same "Camera Failed" error. However, a couple of days late I tried and I did get an image, though it was only static. I even managed to take a picture of the static. A day later again "Camera Failed". As it was a 4 week trip I tried numerous of times, one time it worked for a second but the image slowly disintegrated, most of the time FC's, errors or no image.
Cam FW:OCEF02
Phone FW:TBEC28
Once home I tried everything, various camera.apk’s, 3rd party apps, (stock) roms, firmware, nothing. Waiting for my ordered JIG to reset counter before sending it back, it must be hardware related. I didn’t do anything special, no dropping, not letting it get extremely hot or cold, no exotic roms.
Click to expand...
Click to collapse
Have you got it back yet?
What did they say was the issue?
Do also let me know how much time they took and whether they just repaired it or replaced it..
Thanks..

accidentally cancelled the ota

my friend accedentally pressed "cancel" when the ota notification pop up. when she went to settings to check for updates, a small window pop up n shows "access to the software update service is provided to users in the order in which they request it. pls try later"
she tried to reboot her phone but still no luck.
any help?
thanks!:fingers-crossed:
I had this too yesterday when I tried to update from ICS to JB, this morning I tried again and it worked. :cyclops:
Seems that they have some kind of limit for daily updates or something :S
Unfortunately she couldn't get the notification again
When she try to check the update, same thing appears
Any help??
omnia1994 said:
Unfortunately she couldn't get the notification again
When she try to check the update, same thing appears
Any help??
Click to expand...
Click to collapse
I had that all the time....had to do it through KIES in the end
Why don't you just use Odin? One quick download and then flash the phone. If you prefer using the phone and not a computer get Mobile Odin.

[Q] Xperia Mini Pro - Upgrade from 4 to 4.0.4 - TV Apps not working

A couple of days ago, received a message that an upgrade of my OS from 4 to 4.0.4 [Build 4.1.B.0.587] was avail.
So used PC companion and did the upgrade successfully.
The visual improvements are nice - some changes to email and viewing contacts log need getting used to though in general I think this release is still a bit buggy. BBC Iplayer has stopped working. I thought it might have been the case that Adobe flash needed to be re-installed so I have done that but still no joy, sometimes the phone freezes.
Has anybody done the upgrade on this phone [Xperia Mini Pro] and experienced these problems with a resolution perhaps?
Thanks
sadoldgit said:
A couple of days ago, received a message that an upgrade of my OS from 4 to 4.0.4 [Build 4.1.B.0.587] was avail.
So used PC companion and did the upgrade successfully.
The visual improvements are nice - some changes to email and viewing contacts log need getting used to though in general I think this release is still a bit buggy. BBC Iplayer has stopped working. I thought it might have been the case that Adobe flash needed to be re-installed so I have done that but still no joy, sometimes the phone freezes.
Has anybody done the upgrade on this phone [Xperia Mini Pro] and experienced these problems with a resolution perhaps?
Thanks
Click to expand...
Click to collapse
I think thats the prob with updating try reconnecting the phone in MTP mode to pc and open up SUS and CLICK REPAIR PHONE and then see coz i never experienced such problem as u said:fingers-crossed: :fingerscrossed:
CLICK THANKS IF U THINK IT JUST HELPED YOU OUT
Thanks
Did as you suggested and tried this but after 2 hours to restore the phone to 4.0.4 and after a couple of hours restoring contacts and all other apps I lost in the so called 'Repair Procedure' and after loading Flash via sideload it still doesn't work.
Has anybody else got some other ideas please thank you.
try flash using flashtool
Sent from my WT19i
for restoring contacts
sadoldgit said:
Thanks
Did as you suggested and tried this but after 2 hours to restore the phone to 4.0.4 and after a couple of hours restoring contacts and all other apps I lost in the so called 'Repair Procedure' and after loading Flash via sideload it still doesn't work.
Has anybody else got some other ideas please thank you.
Click to expand...
Click to collapse
For me, restoring contacts and apps takes me about 10 minutes. Why you dont use a google account for saving your contacts? It also saves the list of your current apps in the Play Store.

[Help] Lost IMEI after update to , and downgrade

Well, received my Sony Xperia Z Ultra C6833 a couple of days ago.
Received a notice on the OTA, upgraded to 14.1.B.2.257
I encountered random restart issues whenever Wifi is activated, so I thought, fine.
I finally have access to my computer, installed the PC companion, it prompt me with a new 14.2.A.0.290 update.
Again, I updated my phone, hoping it'll fix the Wifi problem.
After restarting, I did a test, as usual. Wifi problem persists, and what's worse, a new problem. Wifi and Playstation 3 SixAxis controller connected using bluetooth didn't play nice, caused my phone to reboot.
I know a lot of people downgraded the firmware back to the previous version, with NAN backups etc.
And some even managed to restore their IMEI back to normal.
But for my case, I haven't root my phone, attempt to downgrade it using Flashtool, lost my IMEI.
Seems that I have no choice, but to return it back to 14.2.A.0.290 praying that it works, and I still can't see my IMEI.
No, I don't have a NAN backup. That's the part which gave me a headache. I've messed around with HTC one X (a year ago), never had this problem problem before, and it's something new I've learnt from you guys today.
Tried cyangenmod's boot.img, doesn't do me any good.
Anyone managed to recover their IMEI here?
Otherwise I might have to get it back to the dealer for a replacement.
Update: Thanks to krabappel2548's guide, I've managed to flash it to 14.2.A.0.290 again and got my IMEI back, but SixAxis still won't play nice with Wifi, and the problem with random reboots while Wifi is ON still persists.
we have the same issue, mine happened during the old update, after ota wifi gets stuck, wont turn on and reboots the device. upto now its still not fixed. 3 updates have passed and still the issue persist. hope you find a fix it will help me too. tried everything from downgrading, flashing custom rom,kernel, upgrade, unlock, relock but still cant fix it
I guess i'm not the only one then. I can live with the wifi issue for the time being as long as i stick to using data. But i fear it's going to affect tethering should i need that.
Please take a look at this post, it may help you. --> http://forum.xda-developers.com/showthread.php?t=2573349
nopponm said:
Please take a look at this post, it may help you. --> http://forum.xda-developers.com/showthread.php?t=2573349
Click to expand...
Click to collapse
Read it the moment I discovered that my IMEI is missing.
I tried reflashing excluding the baseband, doesn't work for me, right after i realized i have a missing IMEI.
Read up on the android emulator, but haven't tried it, as my computer is kinda old, took forever to run it. Will try it once I get my hands on a faster computer
Bah. Crashed when I tried to use my qx100 which i've just received. Haha. Anyone else has any fun with qx100 and z ultra combo? The Z ultra almost reminds me of my ex-girlfriend.
Meanwhile, I can't wait for kit Kat, and hope they really squash these bugs
The best thing would be to contact Sony and make them aware of this bug. Losing your IMEI by simply updating should never happen and it's quite a serious bug.
Actually i lost it after downgrading. Downgrade is simply because of phone keeps rebooting after I turn Wifi on.
LordManhattan said:
The best thing would be to contact Sony and make them aware of this bug. Losing your IMEI by simply updating should never happen and it's quite a serious bug.
Click to expand...
Click to collapse
let's hope this is the answer : p
New build 14.2.A.1.114
abuihsan said:
let's hope this is the answer : p
New build 14.2.A.1.114
Click to expand...
Click to collapse
I certainly hope so too.
Hope it fixes the rebooting issue with WiFi enabled.
Or the Google Play Edition port if it does fix the problem too
Anyone tested the new update yet? Does it fix the wifi issues with crashing/rebooting?
ok so i purchased my phone on amazon and got it somewhere around feb 25th, i got a message on the phone to update software so naturally i did, then i discovered what rooting does and i decided to follow some youtube instructions to flash my phone to an earlier firmware the link wasnt working so i found another which was C6802_14.1.B.0.475_GENERIC Hong Kong.ftf after flashing this i lost my imei its all zeros and i then tried flashing C6802_14.1.B.1.526_M3dD0g.ftf with no luck so im trying to find out what the updated software was that i must have downloaded when i first got the phone given the date i had recieved it im thinking that the 14.2.A.1.142 is the correct one that i must have updated to, i was running version 4.3 jelly bean before all this happened i also have this problem where everytime i turn off the phone and turn it back on it is in the chinese writing again and asks me to select my language again anyone know what to do short of return the phone while i still got time my internet is extremely slow im tired of it taking 4 hours to load a new ftf just to find out its not the right one ive heard some where hving success with the 290 getting their imei back but im thinking thats the software they started with or updated to to get it back so i have no idea which one i started with or which one i updated to all i know is the date i got it and that possibly its the 14.2.A.1.142 looks really familiar im downloading that one now so we will see what happens and i also read something about flashing excluding the basebands so if that is part of it please make it as clear as possible im obviously a noob but im learning quick
Pleas dont ask the same question in multiple threads.
See my reply to the other thread you necromanced

Bricked Amazfit midong / cor ?

Hello there!
I upgraded my midong to the last CN firmware by mistake and I tried to downgrade to 1.0.5.60 English using notify&fitness app
The process was shown as completed and successful, but my midong is working with a black screen and it doesn't connect by Bluetooth.
Anyone with the same problem?
Is there any way to soft/hard reset and install fw again?
BLE Scanner detects the midong but its unable to discover services/connect
Thx guys for your help! :crying:
The black screen is because the correct file is missing (thats no problem)!
But have you tried with a few devices? Maybe your main flash device has a bluetooth mac adress conflict?!
Iesok said:
Hello there!
I upgraded my midong to the last CN firmware by mistake and I tried to downgrade to 1.0.5.60 English using notify&fitness app
The process was shown as completed and successful, but my midong is working with a black screen and it doesn't connect by Bluetooth.
Anyone with the same problem?
Is there any way to soft/hard reset and install fw again?
BLE Scanner detects the midong but its unable to discover services/connect
Thx guys for your help! :crying:
Click to expand...
Click to collapse
Did you get any solution to the black screen. My amazfit cor stucked in this black screen after a firmware downgrade, and It does not connect through bluetooth.
Hey I have a similar problem too.... black screen, oddly I can see it via Bluetooth but cannot connect. I am at odds on trying to figure out another way to send the missing file. Any other ideas on this?
mine got stuck while trying to do its own update, it keeps trying to connect and appears like it does when you accept the prompt on the screen but then the app kicks it back and says it didnt connect...its 2 weeks old and they have no solutions for this ?
dustylax said:
mine got stuck while trying to do its own update, it keeps trying to connect and appears like it does when you accept the prompt on the screen but then the app kicks it back and says it didnt connect...its 2 weeks old and they have no solutions for this ?
Click to expand...
Click to collapse
Mine also started doing this yesterday. I've had mine for 6 months now. Wonder if it was maybe some update that caused it? Have you found a solution yet?
Solution
After upload a watchface i also got the black screen
For me the solution was open mi fit go to profile/amazfit cor\display settings\ make any change in the items order and save
dustylax said:
mine got stuck while trying to do its own update, it keeps trying to connect and appears like it does when you accept the prompt on the screen but then the app kicks it back and says it didnt connect...its 2 weeks old and they have no solutions for this ?
Click to expand...
Click to collapse
Exactly same problem here. It did its own update in March and then can't pair it up to updgrade or downgrade anymore. Bricked.
Working again
So my Amazfit Cor is working again. I let the battery drain (almost took 2 months) and after the restart, the pairing worked again.

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