I've successfully installed the OTA lollipop rom on my Nexus 5. Now, I face issues accessing our company exchange account from the GMail app.
After my upgrade from KitKat 4.4.4, I have added the company exchange account to the GMail settings, which seemed to work ok - at least my phone was able to store the server settings w/o any issues after checking them when I pressed the finish button in the settings dialogue. However, the information dialogue about exchange being able to change settings remotely on my phone (or similar) did not pop up as it used in KitKat. In addition, I am not able to remove the Exchange account, which I wanted to do in order to restart from scratch.
Does anybody face similar issues? And: How can i remove my exchange account, which does not appear under settings - accounts btw.?
Thx in advance, G.
GoldenEye2 said:
I've successfully installed the OTA lollipop rom on my Nexus 5. Now, I face issues accessing our company exchange account from the GMail app.
After my upgrade from KitKat 4.4.4, I have added the company exchange account to the GMail settings, which seemed to work ok - at least my phone was able to store the server settings w/o any issues after checking them when I pressed the finish button in the settings dialogue. However, the information dialogue about exchange being able to change settings remotely on my phone (or similar) did not pop up as it used in KitKat. In addition, I am not able to remove the Exchange account, which I wanted to do in order to restart from scratch.
Does anybody face similar issues? And: How can i remove my exchange account, which does not appear under settings - accounts btw.?
Thx in advance, G.
Click to expand...
Click to collapse
Probably just need to remove your Google Account and re-add it to clear it from Gmail. This won't reset your data or anything. As far as getting Exchange to work in general, I'm not sure. Have never had reason to mess with it.
es0tericcha0s said:
Probably just need to remove your Google Account and re-add it to clear it from Gmail. This won't reset your data or anything. As far as getting Exchange to work in general, I'm not sure. Have never had reason to mess with it.
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Click to collapse
Thanks a lot! Unfortunately removing the Google account did not resolve the issue - removing it did not remove the exchange account. It was still visible in the GMail app - and it was still not visible under Settings - Accounts.
G.
GoldenEye2 said:
Thanks a lot! Unfortunately removing the Google account did not resolve the issue - removing it did not remove the exchange account. It was still visible in the GMail app - and it was still not visible under Settings - Accounts.
G.
Click to expand...
Click to collapse
Uninstall and reinstall Gmail then. If that doesn't work, might need to log in on the web and try and remove it from the Settings there.
es0tericcha0s said:
Uninstall and reinstall Gmail then. If that doesn't work, might need to log in on the web and try and remove it from the Settings there.
Click to expand...
Click to collapse
Thanks, I tried to remove GMail and in order to do so rootet my Nexus 5 which led to a new Lollipop installation (which I was not aware of but which was ok). Then, I had to re-add my Google account as well as my Exchange account. I did this using the menu settings > accounts (before, I added the account from GMail directly). And guess what - after confirming the access question which hadn't popped up in my earlier setup everything works as expected .
Thanks a lot for all your help!
G.
GoldenEye2 said:
Thanks, I tried to remove GMail and in order to do so rootet my Nexus 5 which led to a new Lollipop installation (which I was not aware of but which was ok). Then, I had to re-add my Google account as well as my Exchange account. I did this using the menu settings > accounts (before, I added the account from GMail directly). And guess what - after confirming the access question which hadn't popped up in my earlier setup everything works as expected .
Thanks a lot for all your help!
G.
Click to expand...
Click to collapse
Glad all is well. Enjoy your Lollipop. lol
I was able to remove an my Exchange account from Gmail thusly:
Settings > Apps > Gmail
> Click Force Stop
> This gave me a prompt saying that I couldn’t stop Gmail because it was a Device Administrator
> Clicking ‘Remove' took me to Settings > Security > Device Administrators.
> Unchecking ‘Gmail’ both stopped the app AND removed exchange.
> You should then be able to add back the amount via the usual means.
This appears to be a security ‘feature’ intended. It would be nice if they added a little symmetry UI in the account manager and provided a fake removal menu with a how-to or a link to a help article.
Related
I used my gmail account on my wifes evo to download an app from market and it added it to her gmail so now she has access to my email. How can I remove it? When I go to settings to delete it I get an error stating I need to reset the phone to do so. Is there any other way without going to this extreme?
hchavarria said:
I used my gmail account on my wifes evo to download an app from market and it added it to her gmail so now she has access to my email. How can I remove it? When I go to settings to delete it I get an error stating I need to reset the phone to do so. Is there any other way without going to this extreme?
Click to expand...
Click to collapse
Nope...in order to delete the main gmail account you have to factory reset.
Just go into " account and sync " settings and turn off sync for Gmail on your account.
Sent from my E3D
i did this but my email is still there. Luckily we just got these puppies yesterday so their not fully customized yet.
MichaelMcEntire said:
Just go into " account and sync " settings and turn off sync for Gmail on your account.
Sent from my E3D
Click to expand...
Click to collapse
Yup it sucks, that's one thing I missed about my phone i could share my apps with up to 4 of my friends
If you don't have an Evo3d well you don't have an Evo3d
jgalan14 said:
Yup it sucks, that's one thing I missed about my phone i could share my apps with up to 4 of my friends
If you don't have an Evo3d well you don't have an Evo3d
Click to expand...
Click to collapse
This is exactly was I was trying to do, i had an iphone before and we shared an apple id to only purchase apps and music once between us.
What about the method where you obtain temp root, go to \data\system and delete the accounts.db file(s)? Anyone tried that?
Ref: http://droidtricks.blogspot.com/2011/07/how-to-remove-and-change-gmail-account.html
Mike
All ya have to do is add a different gmail account to your phone. Go make a temporary one if you have to. Then go to accounts and sync and choose the email address you want to remove and remove it.
Locked & Loaded
laie1472 said:
All ya have to do is add a different gmail account to your phone. Go make a temporary one if you have to. Then go to accounts and sync and choose the email address you want to remove and remove it.
Locked & Loaded
Click to expand...
Click to collapse
That's true if you just have an extraneous email account on the phone. Won't work if you need to change the default (home) gmail account on the phone: the one the market is linked to. To change that requires some wizardry.
Mike
Hold volume down and then power at the same time. When it kicks on... press volume down to erase data or whatever... should be 3rd or 4th... hit power. Brand new phone.
mikeyxda said:
That's true if you just have an extraneous email account on the phone. Won't work if you need to change the default (home) gmail account on the phone: the one the market is linked to. To change that requires some wizardry.
Mike
Click to expand...
Click to collapse
Yes it will work. Once he deletes the old account from his phone he just has to log into his Gmail account "the one he deleted" from a pc. Then in account settings, remove the Gmail account that has access to his Gmail account. Then just re add his orginal account to his phone sync and he should be good to go.
Locked & Loaded
laie1472 said:
Yes it will work. Once he deletes the old account from his phone he just has to log into his Gmail account "the one he deleted" from a pc. Then in account settings, remove the Gmail account that has access to his Gmail account. Then just re add his orginal account to his phone sync and he should be good to go.
Locked & Loaded
Click to expand...
Click to collapse
I think we're talking about two different things. What you are saying will work when two gmail accounts are "cross linked". I thought he was talking about changing the gmail account that is associated with the phone (the one used for the market). To change that, you have to use root wizardry or reset the phone to factory defaults. No way you can change the main gmail account on an Android phone via a PC or any combination of "delete/add" accounts on the phone. The original (as activated) gmail account is "stuck" to an Android phone like glue.
Mike
mikeyxda said:
I think we're talking about two different things. What you are saying will work when two gmail accounts are "cross linked". I thought he was talking about changing the gmail account that is associated with the phone (the one used for the market). To change that, you have to use root wizardry or reset the phone to factory defaults. No way you can change the main gmail account on an Android phone via a PC or any combination of "delete/add" accounts on the phone. The original (as activated) gmail account is "stuck" to an Android phone like glue.
Mike
Click to expand...
Click to collapse
That I agree with. I thought he was referring to his wife having acces to his gmail account. That's why I posted if he logs into his primary account that the phone is linked to and go to account settings he can add or remove access to his account.
Locked & Loaded
chrischoi said:
Hold volume down and then power at the same time. When it kicks on... press volume down to erase data or whatever... should be 3rd or 4th... hit power. Brand new phone.
Click to expand...
Click to collapse
The answer.
Sent from my PG86100 using XDA Premium App
chrischoi said:
Hold volume down and then power at the same time. When it kicks on... press volume down to erase data or whatever... should be 3rd or 4th... hit power. Brand new phone.
Click to expand...
Click to collapse
Pretty extreme to wipe the entire phone just to change the gmail account, doncha think? Just delete the accounts.db file.
Mike
Hello,
I'm having trouble adding my exchange account. I am able to add the account, but then it just stays on loading and shows up blank. during the setup it doesn't ask to allow remote access for the server. The weird thing is, I have a user who hasn't started yet and was able to add their account to the tab correctly but I cannot add my own. That confirms the settings are correct.
I have my exchange account added without issue to my galaxy s phone and am wondering if having the exchange account on two Android devices causes any issues?
Any ideas before I try a factory reset?
Gone a little bit deeper with this. First off, when I add another user's exchange account to my tab, it will prompt with the dialog to say that the server is able to remotely wipe the phone, etc. However, when i try to add my account, it doesn't prompt for it and just goes straight to the settings. After it finishes and i get to the mailbox, i just says loading, stays blank and doesn't show anything, the calendar doesn't sync either.
I have noticed somethign else, when i use outlook web access I can see the phones added to the account (including the tab) but only when i go to OWA light, if i use the regular one it says no devices added...
Is it possible that activesync will only allow one device per user account? Right now I'm planning to delete the account off my galaxy s and try to add again. If that doesn't work i may wipe the 10.1...
Any idea?
Dear,
I had a similar problem, and could not find any information about this. However, by accident, I discovered that it will work only after your remove your google account.
So I suggest that your remove google account and try to add the exchnage account and see if it works.
But if it does, I don't know what to do later on if you like to add it again.
Good luck.
Yeah, there's no such limitation on the Exchange side. About the only screw that could be an issue is a self-signed SSL cert - which likely isn't one, since you said that another user account had succeeded.
It won't be an exch policy on you either, since it is working with with your S.
With that... blow out the other mail things on the tab, and start with exactly the Exch account as st70 suggested.
Gonna try mine now and see what it does with 2 gmail accts already configured.
Thanks for the suggestions so far!
Note, that the other exchange accounts that were added correctly, were added to my tab 10.1 correctly even with the gmail account already there. I am able to add two other exchange accounts however I cannot add mine one.
I removed the gmail account and tried again, did the same thing.
I removed the exchange account from my Galaxy S, went into outlook web access and removed all my devices from there and turned off the phone. Then I reset the galaxy s to factory default and tried again... didn't work...
Went back to the Galaxy S and could add the exchange account again easily... very annoying...
Note that when I add the exchange account, the first difference I notice is that it doesn't prompt to say this device can be controlled remotely by the server, etc but it does when i add the other exchange accounts properly.
Second, when in email, it just says loading and doesn't load. When I go to calendars, my exchange account shows up there, but when i click on it it says
"No Calendar Available".
The worst part of all this is my my boss has an ipad and was able to add his account pretty easily without issue...
Any suggestions?
I've setup my Google account on my SGS3 and all is working fine except for that one thing.
Not sure why, but under the Accounts and Sync settings for my Google account, I have an error when it comes to "Sync Internet"
Any ideas on how to get this working?
Anything?
I guess its got something to do with the software. I has happened on many Samsung phones.
BTW I don't have a s3.
Sent from my Milestone using XDA
I had the .GS before that. That option was not available to sync. Not sure what it does but it's not working
nadram said:
I've setup my Google account on my SGS3 and all is working fine except for that one thing.
Not sure why, but under the Accounts and Sync settings for my Google account, I have an error when it comes to "Sync Internet"
Any ideas on how to get this working?
Click to expand...
Click to collapse
another workaround would be to delete the associated gmail/google account from settings > accounts & sync.
then launch play store again and it should prompt u for an account but if you have existing other gmail/google account in there. in play store, press menu then > accounts then > new account and input the previous account credential.
hope this helps as it works for me.
Thanks but it didn't work... thinking maybe it's something in my Google Account page. I'll have a look at the settings
Do you guys have the app "Chrome Beta" installed. If not, download those then see if this works.
Didn't help...
sync internet
I have had the same problem on my sensation with all roms i have used. sync internet always has the problem. you can remove the account and start again but I noticed that the sync internet will only work when you first log back into your google account then it will "experience problems" again. What is sync internet? yes done a google search but no clear answer. found something that says it is for bookmarks, but that sounds iffy.
the solution is here
http://forum.xda-developers.com/showthread.php?t=1691462
Damn...
I searched and couldn't find anything. I'll give it a shot later. At the office now.
Thanks though
Sent from my SGS3
Worked perfectly. Thank you
SOLVED!! GS3 & Google Acct now properly synced!
nadram said:
I've setup my Google account on my SGS3 and all is working fine except for that one thing.
Not sure why, but under the Accounts and Sync settings for my Google account, I have an error when it comes to "Sync Internet"
Any ideas on how to get this working?
Click to expand...
Click to collapse
ahhl said:
the solution is here
http://forum.xda-developers.com/showthread.php?t=1691462
Click to expand...
Click to collapse
SOLVED!! Thank you for asking the question for me nadram :good: and thanks for pointing to the solution ahhl :good:
GS3 and Google Account now properly syncing! XDA Once Again!
google account sync reset adds 'Sync Chrome'
Using the linked to solution (go to Google dashboard and reset sync data) worked Somewhat. An extra item in the list to sync appeared, 'Sync Chrome'. Which works.
But 'Sync Internet' still does not work.
Any hints on that?
Hello everyone. Me and my few friends in Pakistan are facing gmail sync issues. The sync is not working and hence the updated emails are not showing. Is this just me or others are facing the same issue? The youtube is being blocked over here so does it has to do something with gmail app?
sohebq said:
Hello everyone. Me and my few friends in Pakistan are facing gmail sync issues. The sync is not working and hence the updated emails are not showing. Is this just me or others are facing the same issue? The youtube is being blocked over here so does it has to do something with gmail app?
Click to expand...
Click to collapse
what about push messaging in other applications like facebook messenger? is it working? what you can do is go to settings >applications manager> all applications> gmail and clear cache and data . or in the worst case you can go to settings >accounts> Google and remove account . after that log in again using the same account .these steps should solve your problem
jaidev.s said:
what about push messaging in other applications like facebook messenger? is it working? what you can do is go to settings >applications manager> all applications> gmail and clear cache and data . or in the worst case you can go to settings >accounts> Google and remove account . after that log in again using the same account .these steps should solve your problem
Click to expand...
Click to collapse
Cleared cache and data, no use. It says waiting for sync but email not picking up. I guess it is a server issue with our region.
sohebq said:
Cleared cache and data, no use. It says waiting for sync but email not picking up. I guess it is a server issue with our region.
Click to expand...
Click to collapse
why don't you check with someone using different carrier SIM
jaidev.s said:
why don't you check with someone using different carrier SIM
Click to expand...
Click to collapse
Did that, a lot of people of having same issue.
sohebq said:
Did that, a lot of people of having same issue.
Click to expand...
Click to collapse
then it's the problem with your isp!
hello ,I suggest you to do it again the secont that you recommended jaidev.s (go to settings >accounts> Google and remove account . after that log in again using the same account )
synchronizer will work once all , I've tried too many times , currently does not recognize Account on play store ,after the above everything was okay...
Google had problems earlier on today with servers, so may be linked to that?
working fine now
sent from: designed for humans
I finally got mine working:
What I think got it to work was going into System Settings/Data Usage then hit the menu button and make sure Auto-Sync data is checked on.
Then I went to Apps/All/Email/Force Stop/Clear Data
Then I Added the Account back in and it worked!!
Just in case, I had also previously done the following (but unsuccessful until I did the above):
I've updated the ROM, removed/re-added accounts, updated GAPPS, Revoked access/Signing in again in Google/Account/Authorizing Applications
Hey everyone, new to the DNA (bought last Friday) and I'm totally a fan. The phone is awesome. However I'm having an issue where I'm having to manually go in and sync my Gmail to the phone. It doesn't automatically pull the Gmail down. I've made sure that sync is set to auto and that all the correct boxes are checked.
Currently stock running 4.1.1 (Software Number: 2.04.605.2 71ORD)
Gmail App Version: 4.2.1
Any help would be greatly apprciated.
Thanks,
Brocja01
That's pretty weird I don't have any problems with gmail sync. Do you maybe have an app installed that is controlling sync times ?
Edit: I'm also on stock btw.
Sent from my HTC6435LVW using xda premium
I thought maybe it was the sync notification app you install for Nova, so I un-installed it and rebooted. Still not working. I'd hate to have re-install everything.
I think you covered this in your first post but have you actually gone into accounts under the normal android settings and made sure that your Gmail is supposed to sync?
It sounds stupid but it's somehow happened to me a few times where the Gmail sync box was unchecked.
Sent from my HTC6435LVW using Tapatalk 2
Nope, it is definitely checked. I'm wondering if it is something with my account. My nexus 7 isn't syncing either.
Try going into settings and apps then clear the data for gmail and then open the app back up to let it log you back in.
Sent from my HTC6435LVW using xda app-developers app
brocja01 said:
Nope, it is definitely checked. I'm wondering if it is something with my account. My nexus 7 isn't syncing either.
Click to expand...
Click to collapse
If you suspect it your account (which is unlikely), check on your computer to see if it syncs.
I'm getting emails on my computer just fine. It is just my two devices that I'm not getting mail on. Factory resetting my phone this morning, will see if does anything.
I've also added my secondary gmail account to the device and that one syncs, if I send an email to both accounts, i get a notification for my secondary account but I don't get one for my primary account. Any thoughts? Would this be something to hit google up on? Is there a number I could call?
Did you try clearing the app data like I suggested? This has happened to me before on different devices and clearing the data always fixed it for me.
Sent from my HTC Droid DNA
Most definitely tried that, also factory reset the phone. Trying turning the auto sync on and off a few times and that didn't help either. It is the craziest thing. Which I could figure it out.
Obvious things to try that I'm sure you kick yourself if you forgot any one of them:
- Under the specific account settings:
- Notifications are indeed checked?
- Gmail sync is on
- Manage labels, Inbox and any other important labels are set correctly?
- Days of mail to sync are set to ~30 days?
I think those are probably an exhaustive list of on-phone options that would preclude syncing.
Yup, went through all those settings. Multiple times.
Did you hit the setting within the GMail app specifically?
I recently went through this because of the Snapdragon Battery Guru app. It shut off my GMail sync and I had a hell of a time finding out how to put it back on.
I had to open the Gmail app itself and go to:
Settings > [your email account] > Notifications (check box)
Settings > [your email account] > Gmail sync is ON
If that's not it, then I don't know what else could be the issue.
I am thinking that during initial setup you said NO to background syncing so just check this ..
Settings -> Accounts .. -> Auto Sync (SHould be ON)
v-b-n said:
I am thinking that during initial setup you said NO to background syncing so just check this ..
Settings -> Accounts .. -> Auto Sync (SHould be ON)
Click to expand...
Click to collapse
definitely check that! i went a day without emails, and any notification. i thought it was weird, but didn't really pay much mind to it. then i noticed that i'd only get my whatsapp messages when i actually opened the app, i checked for autosync. somehow, it was off. it was working fine all along, and i have no idea how it got turned off. everything has been fine since, though, so definitely double check that