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My phone began having issues with touch behavior. It has over time gotten worse to the point where my phone seems to have a mind of its own. I took it in to a sprint repair center because I have read that the digitizer is a common failure with the Evo 3D. Anyway the repair guy told me that the issue was because I am rooted, that root corrupts files necessary for correct touch input. I have never herd this before and wanted to ask if anyone can either confirm or deny this. I would like to specifically read some developers perspective on this.
IXKastling said:
My phone began having issues with touch behavior. It has over time gotten worse to the point where my phone seems to have a mind of its own. I took it in to a sprint repair center because I have read that the digitizer is a common failure with the Evo 3D. Anyway the repair guy told me that the issue was because I am rooted, that root corrupts files necessary for correct touch input. I have never herd this before and wanted to ask if anyone can either confirm or deny this. I would like to specifically read some developers perspective on this.
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Completely untrue. Rooting voids warranty and so that's why he came up with that excuse. Just unroot (this guide is good), and then take it to the sprint store again and don't say anything about root. they should give either a replacement or replace the digitizer. Then you can just root the new phone or root again.
Well the surprising thing is he gave the phone back to me and said he had ordered a replacement phone and that they'd call me when it arrived. This is why I asked, because I wanted to know whether to root my new phone when it came in.
He gave the phone back to you and ordered you a new one at no cost to you because that's just a trick reps play..
Root had no effect on screen wear and tear or digitizer failure..
Sent from my PG86100 using XDA
This just goes to show that you should read and research before modifying your device. No root has no effect on hardware.
#Root-Hack_Mod*Always\
I started having serious screen errors after flashing the VM firmware. I tried the fix, and it didn't work for me. Looking at a multi-touch test, it's showing four touch points in the middle when I'm only touching it once at the top.
flomexico said:
I started having serious screen errors after flashing the VM firmware. I tried the fix, and it didn't work for me. Looking at a multi-touch test, it's showing four touch points in the middle when I'm only touching it once at the top.
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Unfortunately that's what happens when people flash hacked/leaked firmware. Rooting itself doesn't cause hardware problems, but flashing things like this does. Hopefully someone will come up with a fix to fully reverse it. If not, hopefully you have insurance.
mreyesems said:
He gave the phone back to you and ordered you a new one at no cost to you because that's just a trick reps play..
Root had no effect on screen wear and tear or digitizer failure..
Sent from my PG86100 using XDA
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Do you mean that I could get billed? Or what would be the purpose of the trick?
IXKastling said:
Do you mean that I could get billed? Or what would be the purpose of the trick?
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They could bill you for service w/out warranty but only if you tell them to.
Sometimes they say things like that because they don't want to go through the hassle of ordering a new phone for you, especially since they don't earn any commission for that kind of help.
Also, technically if you are rooted your warranty IS voided, even though a lot of the time hardware problems aren't related to root at all. I guess what I'm trying to say is they technically aren't aloud to replace a non-warrantied item so they make up a reason why they can't in order to keep the customer at least somewhat understanding.
sitlet said:
Unfortunately that's what happens when people flash hacked/leaked firmware. Rooting itself doesn't cause hardware problems, but flashing things like this does. Hopefully someone will come up with a fix to fully reverse it. If not, hopefully you have insurance.
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Yup, my impatience screwed me over. I'm probably gonna end up bricking it.
In relation to the thread, rooting doesn't do anything. So yeah, you got got.
Yea, I had the same problem and the store said the same thing. Like others said, it's untrue. The stores will try to avoid the issue but phones should be replaced.
Sent from my EVO 3D on ICS using XDA
My S2 recently stopped taking charge and I was unable to turn it on at all. Tried the usual stuff, different battery/charger etc and nothing worked. Sent it back to Samsung who noticed it was rooted and told me to do one basically, wanted $400 to repair it because the warranty was void.
They did however tell me that the main board was fried, so got myself a replacement off ebay and have just fitted it but still nothing. Just wondering if I replace the main board with a new one, will I have to re-flash Android somehow? If so, how would I go about doing that? USB Jig?
Thanks in advance!
sounds fishy,
how would they no its rooted if the main board is fried.
but if youre 100$ sure you got a working board, you might have a dead screen or something els thats not working, cause I can power on the board itself, without the screen ..
johanjonker said:
sounds fishy,
how would they no its rooted if the main board is fried.
but if youre 100$ sure you got a working board, you might have a dead screen or something els thats not working, cause I can power on the board itself, without the screen ..
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Mmm, I don't know about that. He would have heard the boot sound. Also he should be able to connect to a PC.
Sorry, scrap this. I just had a COMPLETE blonde moment. Opened it all up and managed to put in the same faulty motherboard haha! I have no idea how they knew it was rooted by the way, they did though and they were having none of the warranty repair. So bought myself a new motherboard AND the Pro Tech Toolkit off iFixit for half the price Samsung wanted to repair it. So here's a big **** you to Samsung.
In answer to my own question, no you don't need to flash Android to the motherboard, it's already pre-installed.
Thread my be closed if you so wish, solved.
So how much did the total repair come to?.
theunderling said:
So how much did the total repair come to?.
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Well you could do it a lot cheaper than I did, I went a bit overkill buying that toolkit. http://www.ifixit.com/Tools/Pro-Tech-Toolkit/IF145-072
But the new board cost me about 150 off ebay and the toolkit was 60 so 210 in total.
Nothing wrong with buying that toolkit-will be handy for future.
Strange though how they managed to suss out it was rooted.
Yeah, I have no idea how they managed it. There must, be something at low level that flags it.
Hey guys, sorry for another topic, however I actually do know what is wrong with my phone and know it needs to be JTAG repaired..
however... I was wondering if anyone knew the root cause of this (no pun intended).. I was flashing JellyBam v5.0 (custom [email protected]~) and mid installation, phone froze, powered down and is now bricked. Any reason why it would do that mid install? Battery was 95%+
cheers
rsr1 said:
Hey guys, sorry for another topic, however I actually do know what is wrong with my phone and know it needs to be JTAG repaired..
however... I was wondering if anyone knew the root cause of this (no pun intended).. I was flashing JellyBam v5.0 (custom [email protected]~) and mid installation, phone froze, powered down and is now bricked. Any reason why it would do that mid install? Battery was 95%+
cheers
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Please state more details. Rom, kernel, modem, odin, cwm, etc
He did. Regardless, none of that info would be relevant/useful in this case anyway, phone's borked.
@OP - Honestly, that's impossible to say. Something hardware related in the phone, something simple like the battery contacts not making a proper connection, something on the PC side even (temporary issue with the connection b/w the PC & phone) ? The possibilities are endless.
Have it looked at by a JTAG repairer & if that can't be done, maybe try and source a motherboard from a donor phone (broken screen or whatever). That will be the cheaper option than having Samsung replace the MB if it can't be JTAG'd, even if you pay a local mobile repair shop to install the 'new' MB (if you're not confident enough to DIY).
seanwong98 said:
Please state more details. Rom, kernel, modem, odin, cwm, etc
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MistahBungle said:
He did. Regardless, none of that info would be relevant/useful in this case anyway, phone's borked.
@OP - Honestly, that's impossible to say. Something hardware related in the phone, something simple like the battery contacts not making a proper connection, something on the PC side even (temporary issue with the connection b/w the PC & phone) ? The possibilities are endless.
Have it looked at by a JTAG repairer & if that can't be done, maybe try and source a motherboard from a donor phone (broken screen or whatever). That will be the cheaper option than having Samsung replace the MB if it can't be JTAG'd, even if you pay a local mobile repair shop to install the 'new' MB (if you're not confident enough to DIY).
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Yeah you are right it could be anything happening within the phone without my knowledge, luckily phone was connected to mains when i was flashing using CWM so no problems there, but i don't think i will find the reason why it actually happened as you said the possibilities are endless
I'm trying to get in touch with a place that does JTAG repairs at the moment, however im just scared they say it can't be done. Havent really got the money to fork out for a new MB. I bought the phone second hand last year (april) where i was told it was only 3-4weeks old however had no old purchase details. Is there any way for me to check if the warranty is still valid or does it become void after resale? Thanks
There used to be an online warranty checker on one of Samsung's regional websites (can't remember which, maybe someone else does ?) where you could put the serial number in & get the warranty end date, but I recall people on here saying it either went away or didn't work anymore at some point last year.
But I doubt you'd get warranty service without the original receipt anyway, and even if you had it, I'm not sure the warranty is transferable beyond the original purchaser (Someone else please correct me if they know of cases where the warranty has been honoured regardless, I realise this might vary from country to country).
Unless the phone has physical damage as opposed to the NAND simply being scrambled beyond all recognition which normally happens when a flash goes wrong like that, you'd probably expect it to be JTAG'able.
If it's not, as I said in my PP, a board from a 'donor' phone would be much cheaper to both buy/have installed than paying a Samsung authorised repairer to put a new MB in (apparently they charge in the vicinity of half what a new phone would cost retail).
Edit - Re: getting a 'donor' phone for the MB, here's an example of what I'm talking about; no doubt you'll probably pick one up cheaper, just thought I'd give you an example of what to look for if you end up needing to go down that path.
rsr1 said:
-SNIP-
I'm trying to get in touch with a place that does JTAG repairs at the moment, however im just scared they say it can't be done. Havent really got the money to fork out for a new MB. I bought the phone second hand last year (april) where i was told it was only 3-4weeks old however had no old purchase details. Is there any way for me to check if the warranty is still valid or does it become void after resale? Thanks
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MistahBungle said:
There used to be an online warranty checker on one of Samsung's regional websites (can't remember which, maybe someone else does ?) where you could put the serial number in & get the warranty end date, but I recall people on here saying it either went away or didn't work anymore at some point last year.
But I doubt you'd get warranty service without the original receipt anyway, and even if you had it, I'm not sure the warranty is transferable beyond the original purchaser (Someone else please correct me if they know of cases where the warranty has been honoured regardless, I realise this might vary from country to country).
Unless the phone has physical damage as opposed to the NAND simply being scrambled beyond all recognition which normally happens when a flash goes wrong like that, you'd probably expect it to be JTAG'able.
If it's not, as I said in my PP, a board from a 'donor' phone would be much cheaper to both buy/have installed than paying a Samsung authorised repairer to put a new MB in (apparently they charge in the vicinity of half what a new phone would cost retail).
Edit - Re: getting a 'donor' phone for the MB, here's an example of what I'm talking about; no doubt you'll probably pick one up cheaper, just thought I'd give you an example of what to look for if you end up needing to go down that path.
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Click to collapse
I think you're right on that one, if i don't even have proof of purchase then I don't think warranty will be valid. Thanks anyway on that behalf. Yeah it is only that one issue nothing else is wrong physically so i am hoping for the best and do believe a JTAG should get me out of this situation without a problem (fingers crossed).
On the topic of a replacement motherboard thank you very much for pointing me in the right direction if JTAG fails. Buying a cheap phone as such is a great idea and taking a working motherboard for a lot cheaper than RRP is wonderful.
Thankyou very much for your input & help ::highfive:
I have the EXACT same problem...
the ivelstre
Simmyen said:
I have the EXACT same problem...
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It happened to both of us whilst installing JellyBam v5, so surely there must be a problem with the ROM? We encountered the exact same issue 100% and are both left in the same position now due to the ROM
rsr1 said:
It happened to both of us whilst installing JellyBam v5, so surely there must be a problem with the ROM? We encountered the exact same issue 100% and are both left in the same position now due to the ROM
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I have the exact same problem yeah, but i know a friend of mine who used the same ROM as we did.. it worked for him though
Always try a Jig before JTAG, no harm there.
If warrantu isn't voided, make sure it's really bricked so you can claim it with the "I was updating it via wifi and dropped dead" rutine.
No probs. Just sorry we couldn't be of more help. Best of luck (Hope it ends up being easily JTAG'able for you).
rsr1 said:
-SNIP-
Thankyou very much for your input & help ::highfive:
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Hi, uh I started another thread on making sure things got backed up. Which I did properly and everything was good. So today I haven't done anythign and was waiting for the new slim rom to make it's debute hopefully this week sometime as that is the one that appeals to me the most. Anyways, today my phone just got super hot, far hotter than before and it decided to die on me...I think. it shut off and I haven't been able to turn it on. Could this be a side effect of installing twrp/unlocking the bootloader/rooting? Or would it be a defective unit? One concern I had was getting a defective unit so i waited out my 30 days before even considering doing all this. So yea my 30 days from att is up. Would there possibly be a way to get a new phone from att or does anyone have any tricks on getting it back online? I personally think it was an overheating issue, but my phone is now cooled down.
So i went to the att store and of course they won't do anything. They told me to call some number they gave me. If I return it will they know it was boot unlocked and rooted? I can't turn it on at all. Using a power source or connecting to my computer nor my car charger...
blamster said:
Hi, uh I started another thread on making sure things got backed up. Which I did properly and everything was good. So today I haven't done anythign and was waiting for the new slim rom to make it's debute hopefully this week sometime as that is the one that appeals to me the most. Anyways, today my phone just got super hot, far hotter than before and it decided to die on me...I think. it shut off and I haven't been able to turn it on. Could this be a side effect of installing twrp/unlocking the bootloader/rooting? Or would it be a defective unit? One concern I had was getting a defective unit so i waited out my 30 days before even considering doing all this. So yea my 30 days from att is up. Would there possibly be a way to get a new phone from att or does anyone have any tricks on getting it back online? I personally think it was an overheating issue, but my phone is now cooled down.
So i went to the att store and of course they won't do anything. They told me to call some number they gave me. If I return it will they know it was boot unlocked and rooted? I can't turn it on at all. Using a power source or connecting to my computer nor my car charger...
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Ok, so, im not sure if by return you mean, return for an exchange or simply a return as ATT will probably only send you a reman unit for yours and not allow an actual return. If you havent called them yet, i would recommend it. I have dealt with them many times in the past and one thing that has always shocked me is that they never have asked me about, or even commented on, how rooting or unlocking prevents them from exchanging it. Even during the disclaimer, they have never once said that if the device has been modified they wont allow the exchange.
I say all of this because should they not mention anything like that, and you send it back, im fairly sure you can claim you didnt know and werent told, and they will take care of it. Also, i say this because i personally sent back 3 bricked GS2s and an lg nitro as defective and got my reman units and every single one of them were rooted and such. So, i would feel safe. As long as they dont ask, and you dont lie to them, then there shouldnt be an issue. I wouldnt lie to them, i just dont mention it. AGAIN DO NOT lie to them or attempt to decieve them, i would never encourage that, but if its something they dont ask about, then, it, in my opinion, is not something that they are too concerned with.
cloudraker said:
Ok, so, im not sure if by return you mean, return for an exchange or simply a return as ATT will probably only send you a reman unit for yours and not allow an actual return. If you havent called them yet, i would recommend it. I have dealt with them many times in the past and one thing that has always shocked me is that they never have asked me about, or even commented on, how rooting or unlocking prevents them from exchanging it. Even during the disclaimer, they have never once said that if the device has been modified they wont allow the exchange.
I say all of this because should they not mention anything like that, and you send it back, im fairly sure you can claim you didnt know and werent told, and they will take care of it. Also, i say this because i personally sent back 3 bricked GS2s and an lg nitro as defective and got my reman units and every single one of them were rooted and such. So, i would feel safe. As long as they dont ask, and you dont lie to them, then there shouldnt be an issue. I wouldnt lie to them, i just dont mention it. AGAIN DO NOT lie to them or attempt to decieve them, i would never encourage that, but if its something they dont ask about, then, it, in my opinion, is not something that they are too concerned with.
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Okay, thanks for the response. Sorry I was in a bit of a panic when I wrote that. But I have called ATT and they didn't ask me or mention in any disclaimer that if it's rooted or unlocked it won't qualify. I didn't mention it and so that does make me feel a lot better. Hasn't been physically damaged or come in contact with water so i'm pretty sure I'm safe. Thanks again.
blamster said:
Okay, thanks for the response. Sorry I was in a bit of a panic when I wrote that. But I have called ATT and they didn't ask me or mention in any disclaimer that if it's rooted or unlocked it won't qualify. I didn't mention it and so that does make me feel a lot better. Hasn't been physically damaged or come in contact with water so i'm pretty sure I'm safe. Thanks again.
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They may or may not check when you return the phone. I returned my S3 a few months ago in exchange for a different phone but I forgot to unroot it and uninstall Superuser. The representative at AT&T didn't even turn the phone on. I didn't have anything to hide though, if they told me I couldn't return it because it was rooted then I would have sold it and purchased something else. I think the manufacturer is the one to worry about with these things. LG would definitely know if it were unlocked and they would be able to determine if rooting and unlocking the phone caused the problems you described.
johnbyebye said:
They may or may not check when you return the phone. I returned my S3 a few months ago in exchange for a different phone but I forgot to unroot it and uninstall Superuser. The representative at AT&T didn't even turn the phone on. I didn't have anything to hide though, if they told me I couldn't return it because it was rooted then I would have sold it and purchased something else. I think the manufacturer is the one to worry about with these things. LG would definitely know if it were unlocked and they would be able to determine if rooting and unlocking the phone caused the problems you described.
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Well if they can turn it on I will gladly take it back due to them not accepting. I couldn't turn it on by anymeans, even plugging it in there is no lights to signifying it is receiving power. But i heard this phone had overheating issues in the first wave (or two) so it's probably for the best to get a new one. They are currently mailing me a new one and so I should receive it next week sometime hopefully.
blamster said:
Well if they can turn it on I will gladly take it back due to them not accepting. I couldn't turn it on by anymeans, even plugging it in there is no lights to signifying it is receiving power. But i heard this phone had overheating issues in the first wave (or two) so it's probably for the best to get a new one. They are currently mailing me a new one and so I should receive it next week sometime hopefully.
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Sounds like everything worked out.
im in the same boat as you... completely dead phone. But I did open it to see of the battery pull would work. Do you think that theyll check and refuse my warranty because I opened it? the phone on the outside is NEW. Btw do you have a contract/account with ATT? I bought mine off ebay and used it on tmo...
I have the exact same problem! Totally dead phone that the charging light won't even turn on for. Unfortunately there is a small crack in the bottom left of the phone that was caused months prior so ATT wont give me a new one...
send it for repairs! I had rooted and unlocked mine so ATT didnt cover my warranty, but I only paid 50 bucks for the repairs and now I have my phone back!
Well in March, got DX, very happy with the device, as it was in my price range.
Bit hesitant to load up the latest of the Jellybean updates, because of all the negativity of bugs.
But i decided to load them up and see what transpires.
I didnt find anything wrong with the phone, it became an exciting piece of equipment for me to play around with.
It did its job. No complaints.
But in the last two months i had the LCD screen replaced twice, under warranty, paid nothing.
The first issue was a dark patch on the screen. They replaced the screen. I asked for a HTC One X, they gave me the finger :cyclops:
Two weeks ago i could punch in my password, i couldnt even switch the phone off. I could see the calls and messages coming in at the top, but i couldnt do a thing.
Took it back, and with in two week they phoned to say phone ready come and collect.
Again LCD display replaced mftr repair level 2 what ever that signifies.
I do notice some new wall papers on and one wall paper missing.
I am again a happy chappy untill the next hurdel.
My issue is that when this happens i loose all my data that is not google related.
Oh well thats how it goes.
ORA
Not sure what type of response you are expecting, but as for this:
ORA 1 said:
My issue is that when this happens i loose all my data that is not google related.
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You can backup your data without root by using Ultimate Backup Tool
oddoneout said:
Not sure what type of response you are expecting, but as for this:
You can backup your data without root by using Ultimate Backup Tool
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Yip, i did realise that, but the phone did not function, sort of frozen, had to take the battery out.
I will now make backups as i go along onto the pc and the sim card
Good luck. Also let me add that I have not experienced such problems nor have I seen anyone else reporting LCD issues, other than dead pixels. Looks like you received a defective device.
oddoneout said:
Good luck. Also let me add that I have not experienced such problems nor have I seen anyone else reporting LCD issues, other than dead pixels. Looks like you received a defective device.
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Could well be, but everything worked perfectly for about 6 months.
Anyway all sorted and working well again.
I think that you should backup all your data, contacts so on, no matter how you do it because this is the beginning of the end...
Replacing 2 LCDs in less than a years may point to a defective motherboard also, and if that will crash you may recover only the SIM and SD card.