Hello,
I am a new user of HTC phones, and bought a HERO after going through this website and reading the posts w.r.t. Android etc.
I have a few queries, which I am sure will appear quite basic to most of you, however, there are quite greek to me. I am in New Delhi, India and bought my phone a week ago.
1.
I have read about a firmware upgrade to Hero phones. However,the helpline here says that there is no firmware upgrade available. The India page on the HTC website also does not list any upgrade. My phone is unlocked, although it shows another carrier's logo in the first screen, but no other issue. My firmware version shows 1.5 and Build no. shows 2.73.720.5. Is this the latest version or is this upgradeable?
2.
There have been a couple of instances where my phone has frozen, and no button has worked. I have had to remove the battery and re-insert to get it to work again. Is this normal? I haven't had a smart phone before so I wouldn't know the actual behaviour.
3.
I dropped my phone from about 3 feet, and it opened up with its battery flying out and a few minor nicks and scratches on the body and not the screen. No other apparent damage, but could this cause performance issues?
4.
Is there a way to sync this phone manually without having to use Google or Windows? Can I directly access the phones contact list and messages etc, like a data stick?
Would appreciate answers.
Thanks in advance.
RK
UPDATED:-
A lot of member found that software fix is working. Please read throught the thread.
I found out that a lot of people using Mozart have this problem. And many blame this on software.
But its not. Its hardware problem. I create this thread to solve this once and for all. If your screen is unresponsive after wakeup from sleep, its HTC LCD touch screen problem. Send it back to HTC.
It happened to my HTC Mozart too. I send it back and I got a new HTC Mozart. The screen is super reponsive.
My Mozart is fine, push the power button and immediatly as the screen lights up slide my finger upwards and it unlocked perfectly and responds normally
Although I have had it where I unlock the device and something happens and then the screen doesn't respond. I then just lock it, unlock it and its fine. I say something happens as I really dunno what happens and can't really remember but it was not just a wake up from sleep thing.
That has only happened twice or so.
Thanks KK. I too thought it was software problem. Will send my device to service center after the festive holidays.
i think this is software .Forum in China, many people brush t-mobile's rom, this is no problem .and you can set a screen password key,This problem will be much better
Microsoft officials have told htc this problem
it's a software problem confirm
when you send it back theyll just ship you back a new calibrated screen mozart with the same hardware, becaue when i broungt my mozart to a htc service center in thailand they told me that the factory rom is defected and need to be calibrated, so i let them calibrate the screen for me. After half an hour i got my phone back with super responsive screen. no more lockscreen lag or slide to answer/endcall problem
edt*
some of my friends fixed it by flashinh a new rom
Ouykung said:
it's a software problem confirm
when you send it back theyll just ship you back a new calibrated screen mozart with the same hardware, becaue when i broungt my mozart to a htc service center in thailand they told me that the factory rom is defected and need to be calibrated, so i let them calibrate the screen for me. After half an hour i got my phone back with super responsive screen. no more lockscreen lag or slide to answer/endcall problem
edt*
some of my friends fixed it by flashinh a new rom
Click to expand...
Click to collapse
I had an HTC 7 Mozart from T-Mobile DE but it kept restarting itself with T-Mobile ROM or with Europe ROM. So i send it to HTC for repair. They sent me a new Mozart with the latest T-Mobile ROM and i even upgraded the HTC Update in Zune but the left side of screen is unresponsive and it affects all the screen to. I then flashed the Europe ROM, even updated to Mango RTM, made a reset, but the problem remains and i'm going to have to send it to HTC again.
If its a bad screen calibration or not, its HTC fault and hardware fault, not software. I haven't been able to solve this with any ROM or software upgrade or reset. It's definatly a hardware/HTC issue.
op you are wrong
how is it a hardware problem if its solved after flashing the stock rom back on?
it happened 2 times on mine with debranded roms
and dissapeared each time after flashing tmo_de back on
now im on official tmo_de nodo, if it returns, i will probably sell it
mariu$ said:
op you are wrong
how is it a hardware problem if its solved after flashing the stock rom back on?
it happened 2 times on mine with debranded roms
and dissapeared each time after flashing tmo_de back on
now im on official tmo_de nodo, if it returns, i will probably sell it
Click to expand...
Click to collapse
Hi! I think u are right, so I'm trying to find an unbranded rom for my phone that is compatible with Italy.
Can u help me to find one ?
it was a hardware issue for my device... they replaced the LCD and i have not had any problems. my only beef is that i had to send mine back to Australia for repair; it took 6 months before my device was returned to me!
mariu$ said:
op you are wrong
how is it a hardware problem if its solved after flashing the stock rom back on?
it happened 2 times on mine with debranded roms
and dissapeared each time after flashing tmo_de back on
now im on official tmo_de nodo, if it returns, i will probably sell it
Click to expand...
Click to collapse
Maybe it has to do with some devices, but i received my HTC Mozart from Tmob de with nodo with this issue. I unbranded to an Europe rom and the problem remained. I even went to Mango RTM and the problem is always there.
Lastly so i can send the phone to Tmob de again and use the warranty i reflashed to latest tmob de ROM (1.32) and checked: the problem is there. I even got the HTC update on Zune but nothing solved my problem.
So my issue is definitely a hardware problem... This is a new device HTC send me, because the 1st one kept restarting, this one has the touch screen problem and i hope the 3rd one will be ok!!
I have 2 major issues about HTC support care:
1- If i bought a phone on Germany i cant use the warranty in Portugal - it has to be on Germany! This is very annoying
2- Since the launch, none of the HTC phones with WP7 can send nor receive MMS messages on TMN network from Portugal. Other networks work fine, and other WP7 phones also work fine. This has something to do with a bad configuration that HTC Connection Setup makes on the phone for the TMN network. They know this issue since day one and almost a year later they haven't been able to solve it, despite several updates the HTC Connection Setup had!! Incredible!
i have the same problme i think i should wait for the mango update to see if the problme remains before sending it back
little update here
as i said reflashing it fixes the problem, but only for the moment
i can absolutely guarantee that after reflash, 10 days ago i could unlock the phone by dragging the wallpaper , starting from the minute number going to the top,
NOW, 10 days later and after nodo update- not sure if it matters, it wont unlock unless i do it on the edges of the screen
time to buy another phone,
too bad because i really liked wp7, simple and functional(mango that is) nodo is for the year 2008
looking for a unibody phone, probably desire s
another update, now for the second half of the day my phone works fine, after putting it on sale...
this is what i did after i last saw the problem
1. started music, didnt play it
2. switched on data connection and 3g -started internet
3. switched them off
stayed in pocket of cloth pants
4. took a call 1 failed unlock
5. tried some more unlocks
6. internet on 3g on internet, stayed on wooden bench then youtube and played sata launch, internet off
stayed in pocket
7. switch on data connection and 3g, browse internet
8. played games: sata launch and fastball 2
took 2 calls, unlock worked
left internet and 3g on
now after ~5 hours left alone on leather wallet it works flawlessly every time
i mentioned the surroundings because i thought it had connection with static energy, grounding
so here it is, my guess is 3g on but i cant explain it
i will leave it on
ill tell you more, if its normal from now on im not selling it
Sent my Mozart last Friday and got it back this afternoon. The Service Center reflashed the ROM. After 6 hours the lock screen is still working good.
Was informed by them that they already have Mango 7720 final release and testing it. Release date is yet to be confirmed.
I had this problem and after updating the HTC firmware it almost never happens. So I bet this is a HTC firmware problem.
not only htc
i heard it happened on omnia also
mine works as it should
im happy
After applying the new firmware included with the leaked 7720 Mango ROM, I have not had this problem once
The only solution that worked for me, is installing this rom:
RUU_Mozart_TMO_DE_1.28.111.03_5.52.09.16_22.33a.50 _RELEASE from
http://forum.xda-developers.com/showthread.php?t=857561
After that, i installed the available updates through Zune, all works smoothly now.
I have this rom for months, everything is ok, so it s NOT a hardware problem.
ioannis66 said:
The only solution that worked for me, is installing this rom:
RUU_Mozart_TMO_DE_1.28.111.03_5.52.09.16_22.33a.50 _RELEASE from
http://forum.xda-developers.com/showthread.php?t=857561
After that, i installed the available updates through Zune, all works smoothly now.
I have this rom for months, everything is ok, so it s NOT a hardware problem.
Click to expand...
Click to collapse
If you need certain ROM only your touchscreen can work, it IS hardware problem. Means the touchscreen is very flaky.
The touchscreen supposed to work especially with official ROM. And supposed to work with any ROM.
It just means your touchscreen is bordering failure. I wouldn't want to keep the touchscreen if I were you....
I mean, if a customer who is not so inclined to flash their phone, if they change the phone hardware to a new one with official ROM without touchscreen problem, it will just mean it is HARDWARE problem.
HTC firmware no problem. I'm using HTC firmware fine thank you.
"If you need certain ROM only your touchscreen can work, it IS hardware problem."
I have to say that i strongly disagree with your statement.
It is not just a certain ROM, it is the stock ROM.
When i bought my Mozart the screen worked perfectly.
I flashed new ROMs for a couple of times and i saw the screen had problems.
Then i reverted back to the stock ROM RUU_Mozart_TMO_DE_1.28.111.03_5.52.09.16_22.33a.50 _RELEASE and everything works perfectly.
If someone has a responsiveness problem with the stock ROM, then it might be a hardware problem.
Hi all.
I have my HTC titan, and its on this rom:
Eternity_HTC_Europe_1.08.401.02_Radio_16.23.02.09_ 2_16.24.00.23U_Signed_ETERNITY_RELEASE
1.08.402.02 wont update with Zune, it gives an error.
The only problems i have in this ROM is the update, the screen is not as resposive as lets say HTC mozart, (it doesnt stick to your finger as you move, the Mozart or HD7 does, when you move it moves)
also when scrolling or panning trhoug the hubs theres ghosts trails, is nothing i xperienced before.
The worse thing is when i flash a new ROM, things gets unsuable, with 1.09 to the latest 2.1 ROM the screen it doesnt react to your touch, i have to lock/unlock, also when screen is on and im no touching the screen freezes up after like 10 secs, so when watching/playing the screen freezes, only way is to lock/unlock.
things gets better when its plugged in, the touchscreen gets responsive, as it should be, but it still freezes after 10 secs.
I beg please can you help me please. any ideas of what it could be/?
why it works well in one ROM and not in the NEWER ones.
vander09 said:
Hi all.
I have my HTC titan, and its on this rom:
Eternity_HTC_Europe_1.08.401.02_Radio_16.23.02.09_ 2_16.24.00.23U_Signed_ETERNITY_RELEASE
1.08.402.02 wont update with Zune, it gives an error.
The only problems i have in this ROM is the update, the screen is not as resposive as lets say HTC mozart, (it doesnt stick to your finger as you move, the Mozart or HD7 does, when you move it moves)
also when scrolling or panning trhoug the hubs theres ghosts trails, is nothing i xperienced before.
The worse thing is when i flash a new ROM, things gets unsuable, with 1.09 to the latest 2.1 ROM the screen it doesnt react to your touch, i have to lock/unlock, also when screen is on and im no touching the screen freezes up after like 10 secs, so when watching/playing the screen freezes, only way is to lock/unlock.
things gets better when its plugged in, the touchscreen gets responsive, as it should be, but it still freezes after 10 secs.
I beg please can you help me please. any ideas of what it could be/?
why it works well in one ROM and not in the NEWER ones.
Click to expand...
Click to collapse
What was the stock ROM on your Titan? Is it the 1.08.401?
Before you started updating process? I would suggest hard reset first and then see if your initial ROM is stable. Instead of forcing swap of ROMs from the forums, see if you get OTA updates pushed/notified for first. If reversing back notifies you of available updates, try Zune afterwards. Also see if you've got latest Zune by trying to update Zune itself before grabbing the update.
drupad2drupad said:
What was the stock ROM on your Titan? Is it the 1.08.401?
Before you started updating process? I would suggest hard reset first and then see if your initial ROM is stable. Instead of forcing swap of ROMs from the forums, see if you get OTA updates pushed/notified for first. If reversing back notifies you of available updates, try Zune afterwards. Also see if you've got latest Zune by trying to update Zune itself before grabbing the update.
Click to expand...
Click to collapse
Thank you for that, when i bought the phone from someone i know, the ROM was 1.09 , just before the 2.1 update.
Unfortuanally i have tried everything you mentioned... its weird thing cos when it comes to screen responsiveness, with ROM 2.1 it works great ONLY when plugged in (although screen still freezes)
Please have a look in this video youtu.be/QDLIl0-_Epo
Thnks for your reply
I have been having this problem pretty much since day 1, I've also searched the Nokia Support Discussions and it seems quite a lot of people are experiencing this. I was actually surprised that my Go-To forum here at XDA doesn't have a thread on it.
My Black Lumia 920 (EE, Phones4U, Unlocked) reboots on average about 5 times a day. Yesterday was probably the worst yet with roughly 8 reboots. That may have been more noticeable to me because I used a SIM which requires a pin though.
What I've noticed:
-The device is roughly 10 days old.
-It has been rebooting an average of 5-8 times a day
-It mostly reboots when idle (so when I'm not using it)
-I've had it reboot only twice while in use when making a call
-I've had it reboot only once when playing music.
-I've only ever noticed it rebooting when it is face up
-Rebooting happens regardless of the SIM (although I have not used it without a SIM at all) (Used both a micro SIM and a SIM cut down to size, used the original carrier SIM and other SIM, no difference to rebooting behaviour)
-I only turn on the radios I need when I need them, so 2G active 100%, 3G/4G, WiFi, Bluetooth, GPS, NFC off for 70% of the time.
-It is not due to battery drain as I usually have about 40% battery at the end of the day.
This has been my experience with the rebooting problem. The figures and estimates I'm giving are not over stating and I've tried giving as much detail so as to try and provide useful information for a solution.
Has anyone else been having this problem?
Has anyone found a working solution?
Has anyone heard or read anything concerning a fix for this?
nope - blue one on AT&T
I'd look at your installed apps, apps enabled to run in the background, etc. It should not be rebooting at all.
I have seen some posts like yours on the internets, but its not a "common" as in most 920s do it problem. Which leads me to think its some issue with an app or apps installed on some phones.
Possible solution
Hi kyrirhcp
I had a similar problem. I reset the phone which bricked it and then used this tutorial to un-brick it:
http://forums.wpcentral.com/nokia-l...after-reset-flash-process-defined-inside.html
The only difference is that I downloaded the "Nokia Data Package Manager" (not sure where from but I'm sure you can find it). This software allows you to download the firmware files directly into the correct folder. You could also look at this tutorial:
http://aydon.wordpress.com/2012/11/29/how-to-flash-your-lumia-920english/
The ROM you want is the EE specific one. It even specifies the colour of the phone. The version number is: 1232.2110.1244.3011
If you reset the device and it does not brick (i.e. freeze up on reformat) then the problem is solved and you don't need to worry. If it bricks (which it probably will) then you need to flash to recover the phone.
God bless
andrew-in-woking
Hi Andrew, thanks for your suggestions but I'm avoiding it like the plague if I'm honest. Resetting my phone and risking a brick, even with your added fix tutorial really doesn't seem worth it. Also I'm assuming that the problem you PM'd me with regarding the loss of some functionality is a result of the fix you suggest. I'm not yet willing or ready to f with my device the same way as I did with my SGNote, even more so since developers haven't yet gotten the experience they have with android. Anyway, i seem to have perhaps solved the problem at least for my device. I changed the regional settings for a completely unrelated matter and I have not since had a single reset or the accompanying massive battery drain. It's now been 3 days. The only other change was that I removed tunein radio an reinstalled it. So it seems that my problem has been solved (fingers crossed, knock on wood, ftou ftou ftou, wearing an evil eye). I hope this helps others with their problems and makes this amazing device useable to those that had this problem.
Sent from my RM-821_eu_euro1_342 using XDA Windows Phone 7 App
Try removing Whatsapp if you've got that installed.
I have had a lot of the same problems. My phone locks up a few times per day. This is the 2nd Lumia 920 I've had. After getting the second with the same problem, I decided to wait for the Portico update that was supposed to address random restarts.
Since then, I've been communicating with Nokia and Windows Phone support on twitter. All they suggest is uninstalling apps, disabling radios, contacting individual developers, and resetting your phone.
I have a hard time wrapping my mind around that. How is it possible for a user level application to take down the whole operating system/firmware?? There are plenty of crappy apps on the Windows Phone Store, I don't think it should be up to me to figure out which is destroying my experience.
I used to root/hack all my old Windows Mobile phones/android phones. When it locked up, it really was up to me to fix it and figure it out!! I chose Windows Phone since it had the locked ecosystem similar to Apple. While that may not appeal to everyone, I have a very busy life and I don't want to spend more time screwing with my phone. It just needs to work! This is my 3rd Windows phone and it's been the worst so far.
Good day,
When I start up my lumia 800 everything works fine. But If I press lock button, screen gets black, I press lock button again and screen doesn't response after that. Screen never response. Is it hardware or software problem do you have an idea ?
I have the exact same problem with my sister's Phone, i have tried flashing it some cusatom roms and then returned it back to Telcel 7.8 firmware.. and it is still the same.. so i believe the problem is from the 7.8 system... i dont see how it would be a hardware problem but i hope someone else knows about this..
I want to roll back the phone to the 7,5 firmware to see if it has to do with the 7.8 but i havent been able to find a 7.5 rom to flash..
Please help..