I click erase everything and it just sits there. After waiting a minute I hit it again and still nothing. Then it usually just freezes and I have to manually restart the tablet. Any ideas why this is happening? Any way to force factory reset another way?
Sent from my SM-N910V using XDA Free mobile app
I don't think you're giving it enough time. Factory reset can take a long time. Give it 30 minutes.
Sent from my Nexus 5 using XDA Free mobile app
My first Nexus 9 had also trouble factory resetting. I had dropped it and there was a nasty scratch in the screen, so I had to send it to the insurance company. The first factory reset did nothing, the second erased some things, but not everything and the third did the trick.
S0 keep trying, I would say.
Try doing it through the nexus root tool kit
Have you tried with fastboot commands?
PHP:
fastboot erase userdata
Or from Recovery Mode.
I had the same problem with mine and I was just not waiting long enough. Plugged it into a charger. It seems like its frozen. set it down and looked at it a few minutes later and it had rebooted and started he process.
Can you remember how long did it took to finish the final factory reset?
Happens for me to! It's no problem just wait and it will begin after some minutes
Indeed it worked after a long time. Thanks for the answer.
The OP was indicating that when he clicks the "Erase Everything" button, that the machine stops responding to user input, and shows no indication that it is performing the task as expected.
Indeed, I've tried to factory reset multiple times, and have had the same experience, including in safe mode! This is clearly one of the many problems with this device, as one of the times I attempted the reset, the tablet opened a box with the spinning wait circle and some text, only to stop spinning after less than one spin. Five minutes later, nothing. Beyond ridiculous for a Nexus device.
I'm surprised the whole lot hasn't been recalled.
Related
Hey guys,
Thinking of rooting so naturally go to reset my google wallet. I hit the reset button and it gets to 99% and literally hangs. I let it sit for 20 minutes the first time before I hit the home button because I thought it froze, tried again and probably waited another 15 minutes and that's now. How long does this take? I tried connected to wifi and also just 3G. Any advice?
Update: Now when I try to open the app it hangs at "Initializing your Device". Awesome =D
Wallet has been down for a day.....
Sent from my EVO using xda premium
Weird, I used it at about 4pm today. No problem. Thanks for the info.
Well its been down for anyone who reset their device at least for the last 24 hrs from my understanding
Sent from my EVO using xda premium
Get_Out_and_Push said:
I hit the reset button and it gets to 99% and literally hangs. I let it sit for 20 minutes the first time before I hit the home button because I thought it froze, tried again and probably waited another 15 minutes and that's now. How long does this take? I tried connected to wifi and also just 3G. Any advice?
Update: Now when I try to open the app it hangs at "Initializing your Device". Awesome =D
Click to expand...
Click to collapse
I do believe you've bricked your nfc. I had a very similar experience. Hit reset, it counted up to 99% VERY slowly, then sat there. I let it do its thing, then came back 10-15 min later, screen was off, turned on, saw nothing, so assumed it cleared successfully. After rebooting, went back into the app to get a secure element not responding message. I'm not sure if the reboot did it in, or the it was already done for when stuck at 99%.
In either case, I exchanged the phone. On the new one, the entire reset process takes about 15 seconds to complete.
Go ahead and add me to the list. I went to clear out G Wallet before unlocking my Evo and it got hung up at 99% then crashed and said Google Wallet failed and now I am stuck with the "Initializing your device" screen which it gets hung up on.
Took it to a Sprint store and no one their had ever seen this before and didn't believe a word a was saying went ahead and factory reset the device and said "here it should work now". So I showed them it didn't fix anything and she said sorry we cannot issue a new phone for 1 malfunctioning app. Anyone have any recommendations on what to do next?
hshshawn said:
Go ahead and add me to the list. I went to clear out G Wallet before unlocking my Evo and it got hung up at 99% then crashed and said Google Wallet failed and now I am stuck with the "Initializing your device" screen which it gets hung up on.
Took it to a Sprint store and no one their had ever seen this before and didn't believe a word a was saying went ahead and factory reset the device and said "here it should work now". So I showed them it didn't fix anything and she said sorry we cannot issue a new phone for 1 malfunctioning app. Anyone have any recommendations on what to do next?
Click to expand...
Click to collapse
Check out this thread http://forum.xda-developers.com/showthread.php?t=1690840 in the general forum. There are a whole bunch of us with this exact issue. No resolve yet, but together we can trouble shoot it.
Hey! I had this same problem on my tmobile galaxy s4 where I didn't get an error message but it just took forever for google wallet to reset. I discovered a possible fix for the problem. I redid the build.prop file, changing the file to show the phone is a galaxy nexus. Like,
ro.product.device=maguro
ro.product.model=Galaxy Nexus
ro.product.name=yakju
I then restarted my phone and tried to reset wallet again and it reset in a few seconds. Maybe wallet needs the device model to match up with the one that was registered on the Google wallet account in order for it to work.
Attempted the JB update, seemed to install (I also did it on my wife's) but on mine it must have failed and failed hard as now I am infinitely stuck on the "Asus Eee Pad" boot screen and if you try to shut it off it just reboots... endless loop. So, there is no way to even shut it down. It just reboots back to this screen! If I try to boot using power+volume down I get (1) wipe data and (2) Android and so I pick #2 and it says cold booting Linux but nothing happens.. ever..
WTF happened and how can I get out of it? Wiping data is not an option I want. Press reset button just reboots but it just reboots anyway.
did you try the reset button? that is the only thing i guess you could do, next to factory resetting... what about usb connections when your in the recovery?
This may not quite be your problem, but do see these threads:
http://forum.xda-developers.com/showthread.php?t=1913588
http://forum.xda-developers.com/showthread.php?t=1910405
brandi said:
did you try the reset button? that is the only thing i guess you could do, next to factory resetting... what about usb connections when your in the recovery?
Click to expand...
Click to collapse
I press reset button and it just reboots and sticks at the screen. So, loops over and over back to the EeePad Screen. endless. no way to shut it off or get any further.
I cannot boot into recovery. When I do, I get a dead Andy with red exclamation.
I could try to hook it to my PC via USb but... when what IF it even would work?
This might only be solved by hooking it to my PC but have no idea what steps to do, software to load, etc.
You don't have an unlocked bootloader with NVflash, don't you?
If your adb recognizes your prime, you could force it to shut down at first and then restart it completely. but I fear that will not work.
I think you need to reset the device. luckily pictures and videos, music etc. is normally not erased when restoring firmware configuration.
If even that does not work, I think you are one case for RMA.
No unlocked bootloader, no NV flash.
Not sure how to "adb recognizes your prime, you could force it to shut down at first and then restart it completely"
BTW, pictures and videos are less of an issues, dozens and dozens and dozens of hours setting up and loading apps and making their settings just rght is the real loss if I have to wipe it.
So, I want to exhaust all avenues before any wipe is done.
i'm having the same issue. i've read elsewhere that somebody was able to exchange theirs at Best Buy. i've had mine since release, so I'm assuming that won't be an option for me. i've tried running the battery down until it shuts off. when i plug it back in and fire it up, it just gets stuck at the splash screen again.
yeah, it is crazy.. you cannot even shut the f**** thing off.
I want to try to salvage it of course. Did you try the wipe option?
i can't get to a point where i can even try to wipe it. my computer won't recognize that it's there, which makes sense (to me anyway) because it really isn't. it's completely unresponsive aside from the endless loop of boot screen.
The only way to shutdown the tablet is to let the battery die. And then make a RMA for it. :crying:
sontin said:
The only way to shutdown the tablet is to let the battery die. And then make a RMA for it. :crying:
Click to expand...
Click to collapse
so since your RMA anyway, did you try a data wipe first?
I bet there is a way around it, just need some savvier people to chime in on the steps using ADB or something?
sontin said:
The only way to shutdown the tablet is to let the battery die. And then make a RMA for it. :crying:
Click to expand...
Click to collapse
that's what i'm afraid of.
Called Asus.. they said either data wipe or RMA this POS....
anyone with any other ideas?
did they inform you on how you're supposed to wipe the data off of a tablet that won't allow you to do anything but sit at a boot up screen? i don't care if i have to wipe the data, i have nothing on it that is that important.
i'm going to have to have that very conversation with them tonight.
wsnydes said:
did they inform you on how you're supposed to wipe the data off of a tablet that won't allow you to do anything but sit at a boot up screen? i don't care if i have to wipe the data, i have nothing on it that is that important.
i'm going to have to have that very conversation with them tonight.
Click to expand...
Click to collapse
oh thats easy.. hold power+volume down button and you should see at least 2 icons.. WIPE DATA or ANDROID.. just pick Wipe Data and give it a shot.
I want to hold out and see if someone can reccomend a way to ADB or sideload JB or something as I care about all dozens and dozens and dozens of hours and days and weeks of time I spent setting up apps and configuring that I will loose with a data wipe. If you dont care, go for it and report if it works.
yeah, i've tried that. i can't even get the icons to pop up. i'll try again tonight before calling, but i'm not all that optimistic. although i didn't try it this morning after running the battery dry. perhaps it would work now. we'll see i guess. worst case, i'm in the same boat that i'm in now.
i'd probably care more if i have spent that much time on it too. i've maybe spent a handful of random hours screwing around with it, so i'm not really out much.
Lock-N-Load said:
oh thats easy.. hold power+volume down button and you should see at least 2 icons.. WIPE DATA or ANDROID.. just pick Wipe Data and give it a shot.
Click to expand...
Click to collapse
It's not working. The Tablet stucks before it's loading the recovery.
sontin said:
It's not working. The Tablet stucks before it's loading the recovery.
Click to expand...
Click to collapse
thats not "recovery".. recovery and this are 2 different things.
My tablet is completely unresponsive. Talked to Asus and according to them the only option is an RMA. If you're able to get the data wipe prompt, you might have other options, but I don't know what they are. So I'm sending mine in.
Have the exact same problem. I can't get to the wipe menu at all. Tried to open an RMA online a week ago and haven't heard anything. Going to call them today.
I cannot figure this one out and it pissing me off to no end. OK here's what's going on. If something happens and I have to pull my battery or it pops out my phone will not boot. It will flash the first Samsung screen and then hang. On vary rare occasions it will get to the Att ball logo and then hang. I cannot tell y'all how many times I have had to redownload things cause something happened and I hadn't made a backup. The only way to bring it back is to do a full wipe several times over then clean the cache then wipe again. Only after that flash. I have tried to do it with kies but the program will not flash my device. It says something along the lines that the i171 is no longer able to do be flashed. Anyone have any ideas?
Sent from my Nexus 7 using XDA Premium HD app
Okay, Now I know I am not the only one with this problem. Also, I know I am one of the FEW people who have this problem.
Story:
I bought the Note the other day from someone, they claimed that the note was stuck in a boot loop. I purchased it, Did a factory restore etc. The phone came on and was working perfectly. THEN the battery died, now I understand what she means by stuck in boot loop.
What happens:
Phone turns on
Starts up
Freezes after about 2 minutes
Reboots & Repeats
Now there have been a couple times I can get it to stay on for about 12 hours then it will just freeze and reboot. I have tried factory firmware restore, I have rooted, I have tried custom Roms, I have unrooted, I have done stock rom. The battery is NOT bad, it holds a charge perfectly well, the Power button is NOT stuck. I have no idea what else I can do, I have tried just about everything and looked all over this site for the past 2 days trying to figure out info on this problem, but so few people are having it that it is basically just looked past.
Any help is MUCH appreciated and I will be very grateful if this issue can be resolved.
Have you tried removing the battery / changing the battery / using a different usb/charging cable/ac-dc adapter? Then clear the cache and dalvik cache and reboot. If you can get it to stay on for 12 hours I doubt that you have a serious problem.
Power button perhaps?
http://forum.xda-developers.com/showthread.php?t=2792746
http://forum.xda-developers.com/showthread.php?t=1744395
http://forum.xda-developers.com/showthread.php?t=2596832
http://forum.xda-developers.com/showthread.php?t=2595555
http://forum.xda-developers.com/showthread.php?t=2547025
http://forum.xda-developers.com/showthread.php?t=2522688
http://forum.xda-developers.com/showthread.php?t=1854944
Not sure about power button on this one. It wouldnt freeze, it would just reboot.
I question software on it. If you can get it running long enough to find out what it is running.
I might question more, is it running OS for the right device or possibly was it a clean flash?
Sounds like its running an older 4.2 JB rom......notorious for random reboots. Could be a rom that just may not work on you phone. Mine could run all except Carbon Rom. Dont know why, just couldnt. No biggie, plenty out there.
Sent from my SAMSUNG-SGH-I527 using XDA Free mobile app
Hello all,
This past Saturday my Galaxy S8+ froze up and the display showed a bunch or discolored horizontal lines, then it shut down and went into a bootloop. I know this isn't an uncommon issue but it seems this usually happens from a botched upgrade/flash attempt. I've never attempted this and was just using my phone as normal. I have read through many bootloop threads and tried many of the troubleshooting steps, but I haven't had any success.
I'm starting to wonder if there's a hardware issue now. I'm hoping someone might have a new suggestion I could try, or point out any mistakes I made in my previous troubleshooting. I'm new here, so sorry if I left out any important details below, please let me know.
Thanks for helping!
Symptoms:
Phone is in a bootloop.
On occasion it comes out of the loop and displays some new phone setup menus (since I did a factory reset), but it crashes fairly quickly (and display gets distorted again) and re-enters the bootloop. It varies how far I can get into the new setup, before it crashes, but generally it's a matter of seconds.
On occasion, it comes out of the loop and displays a "System software not authorized by AT&T" message.
Attempts to fix:
Went into recovery*mode, wiped cache. Same results on reboot.
Went into recovery*mode, factory reset device. Same results on reboot.
Odin tool (3.13.1) and flashed lastest G955USQ8DTJ1_G955UOYN8DTJ1_VZW from sammobile. Device reached 32%, stayed for a while, then rebooted and back to bootloop.
Samsung Smart Switch, but then I discovered they neutered the app and it won't recover a device anymore.
Tried iMyFone Fixppo, but it failed to find latest FW for the device.
Phone details:
S8+ (SKU: SM-G955UZKV)
Bought it reburb 2 years ago.
It has never been rooted by me, so everything is stock.
Memory was close to full, but I still think I had a few GB left.
It was on VZW when bought, but I had it unlocked so I could use on AT&T.
In downloader mode, it says "Carrier: VZW", "Current Binary: Samsung Official", "FRP Lock: On", "Warranty Void: 0x0"
BlackbirdKM said:
Hello all,
This past Saturday my Galaxy S8+ froze up and the display showed a bunch or discolored horizontal lines, then it shut down and went into a bootloop. I know this isn't an uncommon issue but it seems this usually happens from a botched upgrade/flash attempt. I've never attempted this and was just using my phone as normal. I have read through many bootloop threads and tried many of the troubleshooting steps, but I haven't had any success.
I'm starting to wonder if there's a hardware issue now. I'm hoping someone might have a new suggestion I could try, or point out any mistakes I made in my previous troubleshooting. I'm new here, so sorry if I left out any important details below, please let me know.
Thanks for helping!
Symptoms:
Phone is in a bootloop.
On occasion it comes out of the loop and displays some new phone setup menus (since I did a factory reset), but it crashes fairly quickly (and display gets distorted again) and re-enters the bootloop. It varies how far I can get into the new setup, before it crashes, but generally it's a matter of seconds.
On occasion, it comes out of the loop and displays a "System software not authorized by AT&T" message.
Attempts to fix:
Went into recovery*mode, wiped cache. Same results on reboot.
Went into recovery*mode, factory reset device. Same results on reboot.
Odin tool (3.13.1) and flashed lastest G955USQ8DTJ1_G955UOYN8DTJ1_VZW from sammobile. Device reached 32%, stayed for a while, then rebooted and back to bootloop.
Samsung Smart Switch, but then I discovered they neutered the app and it won't recover a device anymore.
Tried iMyFone Fixppo, but it failed to find latest FW for the device.
Phone details:
S8+ (SKU: SM-G955UZKV)
Bought it reburb 2 years ago.
It has never been rooted by me, so everything is stock.
Memory was close to full, but I still think I had a few GB left.
It was on VZW when bought, but I had it unlocked so I could use on AT&T.
In downloader mode, it says "Carrier: VZW", "Current Binary: Samsung Official", "FRP Lock: On", "Warranty Void: 0x0"
Click to expand...
Click to collapse
Can you run graphics test from recovery mode? i guess something is overheating during boot. Can you put the device on a water/ice bag to lower the temp, and do factory reset ? as you said it displays some setup menus so its worth a shot
d3athAdd3r said:
Can you run graphics test from recovery mode? i guess something is overheating during boot. Can you put the device on a water/ice bag to lower the temp, and do factory reset ? as you said it displays some setup menus so its worth a shot
Click to expand...
Click to collapse
Seems to perform the graphics test fine. It cycles through all the graphics tests and then returns to the recovery menu.
I tossed the phone in the freezer for a few minutes and then tried a normal reboot. To my surprise it booted into the new phone setup menu, but this time it didn't crash right away. I was actually able to get through the complete setup and restore all my old apps (hooray google backups). In all, it probably worked for about 5 minutes before crashing again. I repeated the test, and verified that cooling it down does help.
So, great call! But what does that mean? Is there anyway to determine what is causing is this without a tearing it open?
BlackbirdKM said:
Seems to perform the graphics test fine. It cycles through all the graphics tests and then returns to the recovery menu.
I tossed the phone in the freezer for a few minutes and then tried a normal reboot. To my surprise it booted into the new phone setup menu, but this time it didn't crash right away. I was actually able to get through the complete setup and restore all my old apps (hooray google backups). In all, it probably worked for about 5 minutes before crashing again. I repeated the test, and verified that cooling it down does help.
So, great call! But what does that mean? Is there anyway to determine what is causing is this without a tearing it open?
Click to expand...
Click to collapse
Nice i guess it should be the processor thats heating.
You can find the location of the heatsink/thermal paste/process here (around 3:30 min mark)
https://www.youtube.com/watch?v=GRmY-4HKVIk&t=362s&ab_channel=JerryRigEverything
The processor seems to be located below Bixby button.
You can also try gently pressing the spot where processor is located to seat it back, but am not sure how long it may stay. if the thermal paste is dry and not in contact with processor, you have to open the device.
Or you can take it to a local repair shop for some assistance.