App updates fail to install - "connection with device is lost" [SOLVED] - Samsung Gear S

I was having issues updating some apps within the Gear Apps Store, the error message "Gear app not installed connection to device is lost" even though there was a working Bluetooth connection and everything was functioning normally.
I tried:
Rebooting both the watch and the phone
Checking and trying various comms settings
Deleting cache and data for the Gear App Store
Re-installing the Gear App Store itself
After a lot of head scratching I was resigning myself to perform a factory reset of the Gear S.
I got it to work by simply uninstalling the app that needed the update, (in my case it was one of the clocks) and then re-installing it. All now working as it should!
The error message is completely misleading and it will get you believing it's a connection issue which it clearly isn't.
I thought I would share this with you in case you came across this problem.
.

Cannot find the apps
apprentice said:
I was having issues updating some apps within the Gear Apps Store, the error message "Gear app not installed connection to device is lost" even though there was a working Bluetooth connection and everything was functioning normally.
I tried:
Rebooting both the watch and the phone
Checking and trying various comms settings
Deleting cache and data for the Gear App Store
Re-installing the Gear App Store itself
After a lot of head scratching I was resigning myself to perform a factory reset of the Gear S.
I got it to work by simply uninstalling the app that needed the update, (in my case it was one of the clocks) and then re-installing it. All now working as it should!
The error message is completely misleading and it will get you believing it's a connection issue which it clearly isn't.
I thought I would share this with you in case you came across this problem.
.
Click to expand...
Click to collapse
I have the same issue, but cannot find the apps to uninstall. I have about 6 apps that are "stuck". I can get some to update, but then they show up again as needing updating.

cchrisgates said:
I have the same issue, but cannot find the apps to uninstall. I have about 6 apps that are "stuck". I can get some to update, but then they show up again as needing updating.
Click to expand...
Click to collapse
The reappearing updates is a common problem and I haven't been able to solve that one (though it hasn't happened in a while) but it's strange you cannot find the offending apps to uninstall. I assume you are using the same watch model, as not all apps and clocks work with all Gear models and you are in the Gear app store not the Samsung app store? Also check for the app in "your purchases" section as again not all apps will show in the store but purchased ones (including the free ones you installed there) will show in your purchased section.
The only other thing you can try is a factory reset of the watch and install all your purchases from scratch.

Related

[Q] Google Play server error

On ICS and no problems till yesterday, was updating some apps on google play and had to leave the wifi area, closed the prime and next time I get server error. Tried stopping the app deletining cache, still same problem. So tried uninstalling all updates to play and got back to Market, still the same error. Tried a Factory reset and still getting the same error.
Any ideas anyone ?
Just tried looking at Google Play on the PC and does not now recognise the Prime even though Gmail has synched OK on it
macowbourne said:
On ICS and no problems till yesterday, was updating some apps on google play and had to leave the wifi area, closed the prime and next time I get server error. Tried stopping the app deletining cache, still same problem. So tried uninstalling all updates to play and got back to Market, still the same error. Tried a Factory reset and still getting the same error.
Any ideas anyone ?
Just tried looking at Google Play on the PC and does not now recognise the Prime even though Gmail has synched OK on it
Click to expand...
Click to collapse
Hi,
It might be worth deleting your account, re-booting, re-installing your account , and see if that works.
Tried that, eventually resorted to a Factory reset. Still the same problem and now the Prime is not recognised on the PC Google store whereas it was previously, but Gmail is syncing withe the Prime no problem, really weird. But if I cant access the store its not fit for purpose and is going back
macowbourne said:
On ICS and no problems till yesterday, was updating some apps on google play and had to leave the wifi area, closed the prime and next time I get server error. Tried stopping the app deletining cache, still same problem. So tried uninstalling all updates to play and got back to Market, still the same error. Tried a Factory reset and still getting the same error.
Any ideas anyone ?
Just tried looking at Google Play on the PC and does not now recognise the Prime even though Gmail has synched OK on it
Click to expand...
Click to collapse
Have you tried simply turning off your Prime's Wi-Fi setting and turning it back on? I got that same Server Error and did not go away until I turned of Wi-fi and back on. Weird, I know. This happened to me like 3 times when I was trying to delete caches and data and whatever else to get rid of the 101 error. Rebooting did not cure it, either ... I had to actually off/on the wi-fi setting. Go figure.
Once you get rid of the server error, if you still have the Market/Google Play error, simply delete your Gmail account under Settings | Accounts & sync by clicking on your Gmail account, then clicking the "options" icon on the upper right of your screen (6 small square dots). Reboot and go back into your gmail accounts, etc ... logging in as necessary.
Hope it works for you, too...
Have the same "server error" on 101 for 2 days already.
Tried everything, including changing to different firmwares, different market versions e.t.c. Not working. And old versions does not auto update too.
Seems like the problem with market server address, but it;s a bit strange that it remains even after changing firmware, and other Google services work normally.
G1azier said:
Have the same "server error" on 101 for 2 days already.
Tried everything, including changing to different firmwares, different market versions e.t.c. Not working. And old versions does not auto update too.
Seems like the problem with market server address, but it;s a bit strange that it remains even after changing firmware, and other Google services work normally.
Click to expand...
Click to collapse
You did not mention removing your Gmail account under Accounts & sync in Settings, then rebooting ... worked like a charm for me. As soon as I logged back into Gmail and went to the Market, all was well. So, if you did not already try it, you might give it a shot. My Prime was getting that error for a full day ... got really annoying.
tedr108 said:
You did not mention removing your Gmail account under Accounts & sync in Settings, then rebooting ... worked like a charm for me. As soon as I logged back into Gmail and went to the Market, all was well. So, if you did not already try it, you might give it a shot. My Prime was getting that error for a full day ... got really annoying.
Click to expand...
Click to collapse
Tried deleting account rebooting, log back into gmail and still getting sever error, any more ideas anyone ?
I have the same problem, from yesterday even i flash to stock rom not connecting alwayes server error
Galaxy nexus.
Any advice?
Regards
try resetting the play store
have you tried going into settings>apps and force stopping the google play store and then clearing data and cache?
Hi all,
I fixed problem but you need to have rooted phone and install MarketEnabler app, here is a Google Play Server Error quick FIX http://viewoneworld.wordpress.com/2012/03/24/google-play-server-error-quick-fix - my blog post about it.
Its problem with some regional/provider specific markets/plays so you just need to fool it that you are from other region/provider...
Let me know if you have any problem with this fix...
You did not mention removing your Gmail account under Accounts & sync in Settings, then rebooting
Click to expand...
Click to collapse
Did this couple of times, still no result.
Its problem with some regional/provider specific markets/plays so you just need to fool it that you are from other region/provider...
Click to expand...
Click to collapse
Will try US VPN
UPDATE: Yes, used vpnreactor's free VPN and it worked. Very strange...
bojancincur said:
Hi all,
I fixed problem but you need to have rooted phone and install MarketEnabler app, here is a Google Play Server Error quick FIX wp.me/pHVnr-9 - my blog post about it.
Its problem with some regional/provider specific markets/plays so you just need to fool it that you are from other region/provider...
Let me know if you have any problem with this fix...
Click to expand...
Click to collapse
I got this problem too and thanks to you I got it working
bojancincur said:
Hi all,
I fixed problem but you need to have rooted phone and install MarketEnabler app, here is a Google Play Server Error quick FIX wp.me/pHVnr-9 - my blog post about it.
Its problem with some regional/provider specific markets/plays so you just need to fool it that you are from other region/provider...
Let me know if you have any problem with this fix...
Click to expand...
Click to collapse
It works on cowon z2. Thx
So Google are still deniying its their problem see email response
Hi Michael,
It sounds like you're having general connectivity issues - please try the following troubleshooting steps to resolve the issue:
- Reboot your device
- Sign in and out of Google Talk repeatedly to restore connection to our servers:
1. Go to your device’s app launcher, and press the Talk app
2. If you’re already signed into Talk, press Menu, and then touch Sign out
3. Launch Talk again to sign in (if you are unable to sign in, please let me know)
- Clear the cache of the Google Play Store app (Settings > Applications > Manage applications > All > Play Store > Clear cache)
- If you're using WiFi, ensure firewalls are not blocking access to ports required for Google Play (TCP and UDP 5228)
- Confirm that there is strong connectivity on your device, and contact your mobile service provider if you aren't connected
- Uninstall updates to the Google Play Store app by visiting:
Settings > Applications > Manage Applications, selecting "Play Store" under the "All" tab or filter and touching "Uninstall updates"
If none of these steps resolve the issue, please let me know, and I will continue to investigate the problem - any other detail you can provide about the issue and how/when it occurs will be extremely helpful.
Regards,
Brice
The Google Play Support Team
and none of the above works been tried by loads of people
@TaIz82 @stevenshea great! Glad that it worked for you.
@G1azier I tried vpn but no use, maybe I got on wrong one Great that there is this solution too.
@macowbourne
This can hardly be an general connection issue, I have around 600 people visited my blog post, with same issue. And they didn't have it ever before.
One more proof that this is not connectivity problem, all this user can search apps from the phone, but they cant install them in most of cases. So connection to server still exist, problem is with showing filtered content of home screen of Play app for some regions/providers.
Thanks to @G1azier post and his solution, I updated my post with US VPN solution that works even if device is not rooted http://viewoneworld.wordpress.com/2012/03/24/google-play-server-error-quick-fix check it out!
It's definetly at Googles end just used a proxy server to kid it I'm in the UK and hey ho works perfectley all apps downloaded and synced
macowbourne said:
So Google are still deniying its their problem see email response
Hi Michael,
It sounds like you're having general connectivity issues - please try the following troubleshooting steps to resolve the issue:
- Reboot your device
- Sign in and out of Google Talk repeatedly to restore connection to our servers:
1. Go to your device’s app launcher, and press the Talk app
2. If you’re already signed into Talk, press Menu, and then touch Sign out
3. Launch Talk again to sign in (if you are unable to sign in, please let me know)
- Clear the cache of the Google Play Store app (Settings > Applications > Manage applications > All > Play Store > Clear cache)
- If you're using WiFi, ensure firewalls are not blocking access to ports required for Google Play (TCP and UDP 5228)
- Confirm that there is strong connectivity on your device, and contact your mobile service provider if you aren't connected
- Uninstall updates to the Google Play Store app by visiting:
Settings > Applications > Manage Applications, selecting "Play Store" under the "All" tab or filter and touching "Uninstall updates"
If none of these steps resolve the issue, please let me know, and I will continue to investigate the problem - any other detail you can provide about the issue and how/when it occurs will be extremely helpful.
Regards,
Brice
The Google Play Support Team
and none of the above works been tried by loads of people
Click to expand...
Click to collapse
I am receiving an error while trying to connect to Google Talk: "Connection interrupted -- status update temporarily unavailable.
What can I do?
Thanks.
Sent from my Transformer Prime TF201 using xda premium
I added permanent fix solution for #GooglePlay server error on my blog post http://viewoneworld.wordpress.com/2012/03/24/google-play-server-error-quick-fix/

Razr Maxx Play Store Issue

Recently, meaning in the past two days, when I open the Play Store this is what appears:
(first attachment, or which ever is named razrmaxx)
When I go to My Apps, and look under the Installed tab, only four apps show up, all preloaded Verizon apps. When I go to all associated with my account, it shows that they are installed. I can only install a new app if it's a popular app and the Play Store comes up with the completed search where it has the app icon. All other Google services work, gmail, youtube, Chrome tab, bookmark shares. I've reset my phone to factory defaults, I've completely closed the Play Store, deleted data, deleted cache, forced stop, and reopened. The other day I was trying to install an app (AirDroid), and it said it wasn't available in my country, I live in the United States. I'm completely baffled because on my Note 10.1, this is the screen that appears when I open the play store:
(second attachment, the one named note)
(just in case this is related to that), and it also will not show any of the "installed" apps, but will say that it's installed under the "all" tab. I've completely erased all data, force stopped Play Store on my Note too, and it still shows up like that, and it also can't search. The fact that there's only one app on my phone that shows up makes me think it's a virus, I've scanned my phone completely with Avast, I don't download anything except from the play store (although I know even there it can be a virus). Recent apps I've installed to my phone are: AirDroid, AndSMB, App Cache Cleaner (although this is after it started), and Avast. I originally thought the Samsung Apps app on my Note was causing the issue on my tablet, and Samsung Apps works, but even after I disabled it, the issue persisted. I even tried the Amazon App store, and that works. The only app that I have in common with my phone and tablet is Avast. Any help is much appreciated, and thank you in advanced. I might go to a Verizon store in the next few days and ask them about it, maybe get a new phone and stay away from my current gmail accounts and only use apps I trust, (amazon, newegg, doubletwist). Anyone know how to fix this and ways to stop it from happening in the future?

[Q] Nokia Here Map not shown

Yesterday, I had to format and reinstall my Gear S
now Nokia Here app doesn't show any maps. (on the Gear S)
Phone app (Here) , has the map shown.
How can I get back the maps on Gear S ?
I reset my gear about 2 weeks ago and here is working normally for me. Try Uninstalled and reinstall. Or is that a gear s system app?
yes it is a system app.
even if I reset my gear S, it doesn't sync the map.
that is sooo bad.
Did you Uninstall it and reinstall it from your phone also? Here requires a phone with the app installed on there also or it won't work. The watch version is just a companion app
I have treied everything. I have contacted Nokia Here support several times. They keep saying the same thing. "try downloading offline maps"
The watch doesn't do that . Here app on the watch thinks it is offline even though it is not offline.
after you clear cache and delete app... try searching for HERE app in gear manager store and re-install. that was my idea. also the app appears in Google play store... so you can re install it from there.
[Mod edit: Do not use profanity on this website]
Forum Rule 16. Bumping Threads (posting simply to force a thread to the top of the thread queue)
Do not "bump" a thread more than once per 24 hours.
Click to expand...
Click to collapse
Your extra posts have been removed. While I understand you're looking for help, the quickest way to not receiving it is to continuously bump this thread. If it keeps happening, this thread will be closed.
Also, possibly you are not receiving answers because people honestly may not have ones to give. You will not always find the answers on this website.
bogdan_wrc said:
after you clear cache and delete app... try searching for HERE app in gear manager store and re-install. that was my idea. also the app appears in Google play store... so you can re install it from there.
[Mod edit: Do not use profanity on this website]
Click to expand...
Click to collapse
there is no place to delete this app as far as I see. not possible on Gear Manager, not on the Gear S itself.
This is a preinstalled app and the software does not provide a way to delete it.
If there is a way, please let me know...
On Google Play store , there is only the phone app, not the Gear S app..
I have the solution
To be able to download maps on to your Gear S you have to do as follows:
1. sim card inserted and active(always active)
2. wifi activated and connected to a router
3. very important Gear disconected from phone.
Only then option Download offline maps become active and gives you the possibility to download any map avaliable on your Gear S.
Hope I was helpful to someone, I did this with my Gear S and only this way works!

Various app services crashing

I have the T-Mobile HTC One (M7 I believe). It's stock, not rooted and no mods made to it at all.
It's running Android 4.4.3, Sense 6.0, Build 6.10.531.10, Kernal 3.4.10-g40b 189c.
Several days ago, several app services started crashing: com.htc.sense.ime and google app (process gapps) has stopped are the two most frequent, with the latter displaying it's message three times in succession (i.e. after tapping OK, it reappears). Also YouTube and "Get started" frequently crash.
Performing a Google search, I have tried the most common "fixes" posted: clearing the cache for many apps, disabling then re-enabling download manager, reset app preferences, etc.
The issue persists. One poster suggested uninstalling all updates to the play store, which I did, but now I have no play store at all! I have com.android.vendingAssetBrowserAct..., which, when I tap it opens "Google Play", which says, "No Connection". I have no idea how to fix that. And it did not fix my issue anyway!
Today I checked for updates and discovered the Lolipop update (had check for updates turned off).The install on that fails too (I thought maybe it would allow me to install the Play Store).
So I'm leaning on resetting the phone and probably trying that update to Lolipop, but I'm hoping someone might have another suggestion I haven't yet found.
Thanks.
(Edit) Since originally posting this, Google Play Store has apparently re-installed itself (ver. 5.4.12). I had thought perhaps the Lolipop update was failing to install because it needed this app installed, but it's still failing to install despite Play Store now being there.
Sent from my Nexus 7 using XDA Free mobile app
OK, since it's been about 24 hours and no responses, I'm going to assume this is one of those weird issues that could potentially be any app or service causing it. I have no idea which were the last apps or updates installed, especially since I had to get Google Play Store reinstalled and there apparently is no history to check.
I have not found anything more on the web either. Now I'll try troubleshooting why the system update to Lollipop fails. Later if I'm still not successful, I'll try a factory reset. Dang, this phone has been working great for two years. Weird this is happening!
So the phone has been working fine (mostly). Last night however, an hour or two after I connected it to a charger, I noticed the charge light was out. I tried to wake it and it was dead. Can't reboot, can't turn on.
Left it off the charger all night, but today it's still dead. Connecting to my pc results in a "Can't install driver" error.
I've checked the FAQ in this forum but there's nothing about this issue.
I'm going to do more searching, but If I don't find anything I'll start a new thread about this issue.
Sent from my Nexus 7 using XDA Free mobile app

[Q] Play store in "work mode"

Hi all,
My Z4 tablet is working great except for the play store. When I start play store I get a header that shows: "Play Store | Work" and "No results found." in the main view. In the menu on the left hand side I have "Store home" (which brings me to the "work home" (and no results). I have "My work apps" (that lists all my installed apps) and then the regular alternatives: "My wishlist", "My account", "Redeem", "Settings" ... etc
Under "My account" i see my purchases on my private account (a gmail acc) and I see the purchases I've made from my phone (a Nexus 6) where the play store works normally. So the play store account is the same but why do my Xperia Z4 Tablet think that I'm in "work mode"?
Thanks!
Same here, I can't install any apps. Useful.
P
Sent from my LG-H955 using Tapatalk
I also have this issue.
You guys don't happen to have a google apps account as your main google account on the device?
That's what I have, so I'm wondering if that might be the cause of this.
An update: I reset my tab and activated nothing but my Google Account on startup.
Skipped anything Sony/Xperia related.
Everything seems to be working normally now
I do not have this issue
Sent from my SGP771 using Tapatalk
I have this issue on my Xperia Z3+. Using google apps account with my own domain.
Stop Playstore, clear its data
This helped me:
I went to settings / apps
searched for "PlayStore" app
went into the properties tag
stopped it and cleared the data
voilà
I'm having the same problem on my Z4 tab.
Unfortunately stopping and clearing data of the Play Store didn't fix it.
more radical:
try recreating your google account on the device
I'm also experiencing this issue.
Remove the Google account from the device and relogin worked for me.
Sent from my SGP712 using XDA Free mobile app
Same issue here on a Sony xperia z4 tablet. Play store is in "work" mode. I tried cleaning up all the app data but it didn't help. I'm looking to disconnect and reconnect my Google account but, oddly enough, I can't find the way to do it. Any suggestions? Thanks.
Ps. I also use a Gmail account from my actual work on the same device (imap), maybe this is causing the issue? The correct account appears in the play store app though...
EDIT: Uninstalling the updates for the Play Store did the trick. It got back to the factory app and it's working again.
Yep removing the updates fixed it for me too. Nice one.
Argh, then it updating and broke it again. Play Store app 5.8.8 Hmmm
I had this problem, too. But the firmware update, which may not have made it to all markets yet, seems to have fixed it. I updated the firmware on Friday and have not had this issue since.
Eddy555 said:
Yep removing the updates fixed it for me too. Nice one.
Argh, then it updating and broke it again. Play Store app 5.8.8 Hmmm
Click to expand...
Click to collapse
I see on the Sony website they are rolling out 28.0.A.8.251 and I'm still on 28.0.A.7.24 so hopefully this update will arrive for me soon and fix it. Thanks for the feedback
28.0.A.8.251 installed today, cleared the Play Store app data and cache and it seems OK at the moment
I also have the problem.it was OK some time after removing the Google account,then it reappeared. After updating to the latest firmware it was OK again and now it's another time back to work mode. This is really annoying and removing the Google account or clearing play data all the time really isn't an option.
Had this 'problem', too. But after updating to 28.0.A.8.251 it solved itself. But btw. what's the problem with workmode? I couldn't recognize any restrictions so far, so why not just simply ignore it?

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