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Just got my tb last night and right away loved it. After playing with it and getting a brief chance to play with the 4g I turned off the 4g since I was just outside the 4g coverage of philly. I did the *#*#4636#*#* method, idk if that matters.
Anyways, I was using wifi then for like an hour, turned wifi off, and since then I haven't been able to get 1x,3g or even 4g (when I tried turning it back on). what gives? is this another "outage" or is there something possibly wrong with my tb? when they went to activate it last night it did take several tries to find the network.
I believe there are issues currently, but I factory data reset will get your data back
I just got mine yesterday, I haven't turned on wifi yet. but my data doesn't work often already. I checked the status and it says data connection failed.
I'm already getting disappointed with my tb =[
every time, the data doesn't work, I turned my phone off and back on then it works.
oh, one time I tried to restart it, and if froze after the thunderbolt logo and the sound comes on. sigh*
I've done restart and tried airplane mode numerous times and neither worked. Haven't tried factory reset yet, if I get bored at work today I'll give that a shot. Thanks. Wasn't sure if it was just mine or a common problem.
Same data issue here got mine yesterday too hmmm what gives.
Anyway no point returning the phone for such a small issue that will be fixed in the future with updates.
Sent from my ADR6400L using XDA Premium App
Just rebooted the phone and data goes away, went to secret menu, press hard key menu turn off data connection off, turned off radio, waited for it to go off, turned back on, waited for it to come on then turned data on, then it worked.
Btw, if you live in an area with good 4g, leave it on lte only if not just 3g, the switching is what mess things up
Sent from my Thunderbolt 4BLTE
I fixed all issues with data by doing a factory reset
Sent from my ADR6400L using XDA Premium App
I struggle with the same issues in Philly. The day I got the TB I had no service, I did a reset, pulled the battery, and then spent three hours on the phone with tech support. Eventually I ended up tethering to my Evo, connecting the market, and downloading an app called "restart connections." It works very well.
On the plus side, you don't even have to power down the device when you use it.
Just thought I'd let you know about it, as it's much easier and more convenient.
There have been multiple threads saying that the verizon network is currently having issues. They are fixing out as fast as they can. Any factory resets or apps that rest your connection are just good chance timing.
Reset your APN settings back to default.
I'm right outside Philly........... No problems since Wednesday, could not TXT......... I fixed by pulling the battery off while the phone still on...... it worked for me...
I called tech support today and the were very helpful !! Lol I couldn't believe it. He reset my data from there end and had me factory reset my phone and I'm running great now. My signal is much better as well.
Sent from my ADR6400L using XDA App
So has anyone found a solution that doesn't require a hard reset? I have two friends with this problem, they can get 4G but not 3G. We have tried battery pulls, changing to 3G only mode, reseting the APNs, airplane mode and nothing fixes it. I don't want to tell them to hard reset only to have the problem come right back. It sounds like there is a major 3G provisioning issue with this phone and with no *228 there doesn't seem to be an easy way to fix it unless anyone has other ideas.
I've been experiencing the same issue. I called up. Hard reset failed, I also tried toggling data on/off and turning airplane mode on/off.
Of course, did the normal battery pull and reseat the SIM.
... Standing by with VZW on the phone to figure this out....
In the meantime, flashing a new ROM
just turned data on and off and i now have 1x, better than nothing, right
I just got off the phone with Verizon as my two Thunderbolts stopped getting any 3G data since Friday evening. Apparently this is a known provisioning issue and they are working on it. No need to hard reset. The rep herself had the same problem with her Thunderbolt too. Apparently they hope to have it fixed by later tonight. So many 4G issues, wondering if I should have waited a few more weeks...
I've seen this a couple of times today in my store. The only really working solutions is a hard reset and reload. It is a 3G provisioning issue because it doesn't have the standard *228 provisioning option. Not sure how VZW plans to fix.
thanks please keep up posted if you hear more.
There appears to be a work-around the issue...
http://forum.androidcentral.com/htc...blems-3g-data-dont-hard-reset-read-first.html
Anyone else wake up to data issues today? Had no data connection even though sprint zone diagnostics said 3G connection was working correctly. Called sprint, they said there were no outages in my area and made up an E ticket. Told me to take it in to the sprint store. Decided to try ##3282# myself first. Got data back, but now I'm stuck in 1x. I'm running the latest cleanRom and haven't had any issues up to now. The only thing that I've done different the last couple of days is that I've been using wifi tether to connect my new View. I'm wondering if they see it somehow and if I'm being throttled. Any ideas?
##DATA# wont help.
Yeah the ##DATA# wont do anything for you. Please try any of the following:
1. Turn on airplane mode for about 1 min, and the turn off.
OR
2. Try power off the device and remove the battery for about 2 minutes so the device fully powers off and deregisters from the network. Power back on and try again.
If that does not work let me know. You might have to reset the network settings through ##CLEAR# menu.
I had this the other day but I reflashed my phone I dont know if yours is flashed and it fixed it
The past couple days my phone has lost data connection a couple times for seemingly no reason, and I am pretty much always at 1x now. Also my cell signal is lower than usual.
This is even when connected to my airave. I dont know why, but Sprint just seems to have this happen sometimes.
It definitely seems to be associated with wifi tether. I did try the airplane mode deal as well as turning off the mobile data. Also powering down and pulling the battery. It's hit and miss. Seems like receiving a text or checking my email will bring back 3G, have no idea why? But it's been working for me pretty consistently. Once I'm back up and running I'm golden til I tether again... Then sometimes I lose it sometimes I don't.
Hi folks,
I have a weird situation with my phone.
Under stock, the only way I could get a data connection is if I ran it in CDMA mode. If I turned on LTE/CDMA mode it would automatically show as "disconnected."
If I used signal check pro, it would say I am receiving eHRPD signal, but unregistered.
I can connect fine via EV-DO. Have a stable connection.
Under Cyanogemod, LTE is turned on, but automatically falls back to EV-DO.
I did talk with Ting and everything seems to be normal.
Any ideas?
Im curious about this too
I'm curious about this too, because I have the opposite problem where I only connect over CDMA/LTE
(stock 4.3 rooted, S-off)
essextrain said:
I'm curious about this too, because I have the opposite problem where I only connect over CDMA/LTE
(stock 4.3 rooted, S-off)
Click to expand...
Click to collapse
Same here. Can't use CDMA only mode as it immediately disconnects. Also having issues with LTE dropping out constantly and I can only get it back with airplane toggle. Weird thing is that it never drops if the phone is plugged in. I've tested this extensively too.
Sent from my EVO using xda premium
dsEVOlve said:
Same here. Can't use CDMA only mode as it immediately disconnects. Also having issues with LTE dropping out constantly and I can only get it back with airplane toggle. Weird thing is that it never drops if the phone is plugged in. I've tested this extensively too.
Sent from my EVO using xda premium
Click to expand...
Click to collapse
That's really odd...
My wife has the same phone and everything appears to be working fine for her.
Well, I tried going to LTE/CDMA mode last night and it looks like everything works as expected now...
Really weird.
I know Sprint has been aggressively upgrading towers in the area.
Maybe just a glitch in the matrix?
I am running stock and have been having this problem for awhile now. Phone works fine in CDMA only mode (EV-DO) or if LTE connects. But the phone absolutely will not function over eHRPD, giving the error "Unable to establish a wireless data connection. LTE:ESM-65535". I had this problem three months ago for about a week, then it went away. Came back two weeks ago for about a week. And now it just started happening again. I always contacted the various support channels, although I never really heard back from anyone, so I don't know if someone got my message and fixed it or if it just went away on its own.
When it is fixed, my phone doesn't attempt to connect to eHRPD, so that when LTE drops out or is unavailable, my One Max drops to EV-DO and works great. But, after the over-the-air update from HTC two days ago and a forced profile update, my phone once again tries to connect via eHRPD, which clearly does not function.
Okay, I have finally fixed it myself. I used SignalCheck Pro to enter the Data/EPST menu in edit mode, typed in my MSL, went to Advanced, selected eHRPD and set it to Disabled. Now the phone seems to work just fine again. Still no idea what is going on here, or why I didn't think to fix it this way before, but here we are.
My wife and I bought Verizon LG G3s on the same day last month. Lately mine has been dropping from LTE to 3G most of the time. Hers is always LTE. This happens when the phones are in the same location.
IS there anything in the settings that might be causing this problem and is there anything I can do to get back consistent LTE?
My phone does the same. Once it switches to 3g from 4g it has a rough time going back. My wife's g2 doesn't have this problem. Since we can't update our radio's I suggest making airplane mode your best friend.
Do you me toggling airplane mode on and off solves the problem for you?
What I don't get is that after going Airplane mode or turning off Call Data, and then turning it back on again my phone will sync at -93dbm LTE for a little bit, maybe 2 minutes or so, but as soon as it goes to sleep and I wake it up it lands at -103dbm and never back at -93dbm.
I think the radio in these phones has problems.
I don't know if this will help or not but when I bought my G3 "global" mode was default instead of LTE/CDMA.
Try changing it and see if that helps.
Settings
Mobile networks
System select
Network mode
-change global to lte/cdma
Mine is on global. The other choice, LTE, GSM,UMTS is greyed out. However, my phone is on 4gLTE at the moment.
Switched mine from Global to LTE/CDMA and the signal strength jumped to -93dbm but a minute later it was back to -102dbm.
When this issue occurs do you see a SIM icon with a question mark in it? Ive been having an issue where it drops from 4g to LTE and that icon appears, toggling airplane mode or restarting the phone fixes it. Im going to try getting a new SIM next time it occurs, but im definitely worried about getting a replacement phone that is on the "C" software version (no root right now)
juntistik said:
When this issue occurs do you see a SIM icon with a question mark in it? Ive been having an issue where it drops from 4g to LTE and that icon appears, toggling airplane mode or restarting the phone fixes it. Im going to try getting a new SIM next time it occurs, but im definitely worried about getting a replacement phone that is on the "C" software version (no root right now)
Click to expand...
Click to collapse
No I have not seen a SIM card icon. It's purely a signal issue. I rarely if ever drop out of 4G where I live but I wonder why the signal starts out at something like -93 until the phone goes to sleep and then ends up at a solid -103dbm.
Seems weird.
Power management on the radio might be too aggressive as the phone warms up ?
Sent from my VS985 4G using Tapatalk
Is anyone else experiencing hang ups when using mobile data? Every so often (multiple times throughout the day) data stops coming in and I see the upload arrow on the LTE but no apps or data respond until I flip on airplane mode and back off. It's been happening every day for over a week and factory reset didn't help.
Happened to me a few times but not super frequent. It was random and I figured it was verizon data service and not the phone. I didn't see any downtime for vzw online though so I dunno. There's a security update and maybe that'll fix the bug if it is one as well.
I've noticed this as well.
I mostly get it when I launch the Google Search/Assistant app. I can verify it immediately because it's not listening for my voice input. Another way to tell is that the newsfeed that Google usually loads doesn't appear, nor does it attempt to auto complete any searches I perform. I haven't had to cycle my Data or WiFi on/off to get it to work, I usually just kill the app from the Recents screen and relaunch it, whereupon it launches and performs normally.
I have noticed the same thing when it comes to my google feed/google app.
Just happened again and it's pretty annoying. Can't figure what's causing it. I noticed Pandora wouldn't play and then tried to open my Google feed and nothing. Tried YouTube and a few other apps and still nothing. Did a reboot and all is good. Will try and toggle data off and on next time
Still happening. Randomly when browsing things won't load and I'll notice the LTE upload arrow and nothing works until I toggle airplane mode. Starting to get on my nerves.
Good to know it wasn't just me.
I'm all the way in Korea so I can tell you if can't be the network provider at fault here. Also the immediate recovery after toggling airplane mode and back also points to this problem being a device issue.
This is quite irritating...
Quick update: after a factory reset the phone still hangs randomly on 4G up data until toggled off.
Hopefully the last update. Switched sim cards and it seemed to solve the issue. Been running 4G data instead of WiFi for the past two days without hiccups. May have been an issue when switching the card from my 6P.
I had random glitches with the data too. I noticed it has pretty weak RF performance compared to Moto Z and S7 Edge on verizon. I haven't tested S8 yet (waiting for unlocked)
Phone tricked me. Issues persist after new sim card. Now comes the battle of refurbished phones.
FWIW, I can't see any difference in RF performance good or bad vs my old HTC One M8. In good spots, service is still good. And in bad spots, it's still bad.
Well, service is great when it works. I assumed it was network prioritization but it happens even on a New billing cycle.
I replaced the sim card, reset the phone, used safe mode, and just got all brand new G6 in the mail. Same issue and Verizon doesnt know why. At this point it has to be a network issue.
As an interesting side note, I used my 6P all day with no issues this past weekend
06stang said:
Well, service is great when it works. I assumed it was network prioritization but it happens even on a New billing cycle.
I replaced the sim card, reset the phone, used safe mode, and just got all brand new G6 in the mail. Same issue and Verizon doesnt know why. At this point it has to be a network issue.
As an interesting side note, I used my 6P all day with no issues this past weekend
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Click to collapse
I've had a similar issue recently, a few times. Sometimes the phone will say no network connection in certain apps, other times it just does not work, LTE arrows blinking, but no data, apps do not respond. However, it would not work after toggling airplane mode, so I rebooted. Oddly, when this happened, my wife opened the same app on her G6, and it worked (we were not on wifi). Not sure if it's a network issue, or not. I'm gonna try a factory reset and see if that corrects this. I've had the device for 10 days, has happened 3 times.
I had a similar issue 2 days ago; no Verizon internet when trying to use my Chamberlain garage door opener app. I got it to work again when switching networks from Global to LTE/CDMA and back to Global. After that I rebooted the phone, got off wifi to make sure Verizon data works. Haven't had a problem since.
Another update but I'm sure no one cares any more. Used my 6P all last week with no issues. Back on my G6 today and data freezing throughout the day. Verizon doesn't believe me and no one knows what to do. I'm SOL and this G6 is to blame.
My girlfriend and I have both bought 2 brand g6s. Within 30days of owning, all of the issue that have been presented on here have happened and continue to happen even after joining a different verizon network plan. We have not figured out a fix and these are BRAND NEW. Not refurbished phones