[REQ] Asking a refund to use Greenify donate with another account - Greenify

I'm planning to remove my main google play account (originally used to purchase donation package) to use a secondary account, but there is no internal option to backup/restore lists of greenified apps and experimental settings.
What should I do in this case?

I would use Titanium Backup
Sent from my OnePlus One using Tapatalk

isaak said:
I'm planning to remove my main google play account (originally used to purchase donation package) to use a secondary account, but there is no internal option to backup/restore lists of greenified apps and experimental settings.
What should I do in this case?
Click to expand...
Click to collapse
adlx.xda said:
I would use Titanium Backup
Sent from my OnePlus One using Tapatalk
Click to expand...
Click to collapse
Titanium Backup will save all of your settings, but it doesn't do Donation package, you have to download that from the play store every time. Since you plan to change accounts, you'll probably have to buy it again.

Yes, there's no way to transfer payed apps from one account to another. See Google policy about this https://support.google.com/accounts/answer/58582?hl=en
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Bit you can have that account connected only for that. You don't need to sync anything else.
Sent from my bacon!!!!!

I've already tried to remove other syncs in the old account, they will appear again after a while for some unknown reason.
I sent a support email about 10 days ago and I'm still waiting a reply... basically I'm asking a refund to buy greenify with the other account.

I'm sorry, the refund policy for Greenify donation package is "guaranteed refund in 7 days".
Although your request is completely reasonable and acceptable, but due to inability to verify your claim, I cannot refund it.

oasisfeng said:
Although your request is completely reasonable and acceptable, but due to inability to verify your claim, I cannot refund it.
Click to expand...
Click to collapse
My claim is verifiable.
I still have the receipt, containing:
- buyer's email
- ID transaction
- purchase date
- method of payment
- item's price
provided by accessing to Google Wallet website:
https://wallet.google.com/
With Google Wallet I have the option to require any refund in any moment, in agreement with the seller.
So, in case I buy another Greenify license with the new account, I can send you an official refund request using Google Wallet platform, providing:
1) ID transaction and email related to old purchase order
2) ID transaction and email related to new purchase order
My question is: do you agree a refund if I proceed in this way?
If yes, I'll start immediately with the refund request through Google Wallet, as explained above.

isaak said:
My claim is verifiable.
I still have the receipt, containing:
- buyer's email
- ID transaction
- purchase date
- method of payment
- item's price
provided by accessing to Google Wallet website:
https://wallet.google.com/
With Google Wallet I have the option to require any refund in any moment, in agreement with the seller.
So, in case I buy another Greenify license with the new account, I can send you an official refund request using Google Wallet platform, providing:
1) ID transaction and email related to old purchase order
2) ID transaction and email related to new purchase order
My question is: do you agree a refund if I proceed in this way?
If yes, I'll start immediately with the refund request through Google Wallet, as explained above.
Click to expand...
Click to collapse
OK, request for refund on the old purchase, with your new order number. I'll refund it for you.

oasisfeng said:
OK, request for refund on the old purchase, with your new order number. I'll refund it for you.
Click to expand...
Click to collapse
Apparently it can't be done if they're passed more than 180 days. I don't understand the meaning to permit a refund request at the beginning, making you believe you can do it indefinitely.
Google really needs to fix its interface.

@oasisfeng since Google doesn't let him to do a refund, if he send you the receipt you can send him over the 70% of the value since this is how many you get and send them to his PayPal.
Just an idea. ?
Sent from my bacon!!!!!

Related

Consolidate market purchases to 1 account?

I made various purchases with different “main gmail accounts", but always used the same Google checkout.
Now depending on what email I set as first after a new Tom install I can either download a part of what was purchased with that gmail as default or reset and use the other default for the other apps, impossible though to access all purchased, attempts restoring backed up apps result in copyright protection prompts.
Any idea how to solve that?
Sent from my Nexus One using XDA App
I'm wondering the same thing, when I was running android on my tp2 I was using a different account.now I use my gmail and I can't figure out how to transfer my old purchased apps
I got the answer.. but not very appealing...
husker91 said:
I'm wondering the same thing, when I was running android on my tp2 I was using a different account.now I use my gmail and I can't figure out how to transfer my old purchased apps
Click to expand...
Click to collapse
After reading true the Google FAQ I found the answer, anything else than satisfying though...:
- According to Google each purchase is associated with your main account - main account as per definition is the one that you've added first after installing a rom, regardless if your checkout account is associated with another gmail account. They state clearly that if one changes email, he has to buy the stuff again.
Usually not the approach that google takes, and without ending in a collective bash, I still gotta admit that this is quite a primitive way of handling customer relation - at least in my opinion.
[Edit:] I made an experiment with apprain.com, hoping they would be the solution for future purchases, but unfortunately the market app is the dominating part in the triangle between user - apprain - market syncing[/Edit:]

[Q] Paid application on Market, need help.

Hello, so I've created a theme for GO Launcher and would like to sell it on the android market. So I bought the developer program for $25, and then when I uploaded my apk on the developers page, I scrolled down and saw "Pricing:
Free, Want to sell applications? Setup a Merchant Account at Google Checkout"
I click on the link and guess what, my country is not listed on Merchant Account options for Google Checkout. So I just spent $25 and about a week on creating the theme, and I realize that I can't upload it.
Is there any other way to upload a paid application to the market? Other than using a google checkout account? Maybe paypal or whatever?
Thanks in advance!
You can try to contact Google Support and see if your money can be refunded.
I was most interested in paying the price but also being able to sell my own apps, but it seems that's not the case, I don't see why my country is not supported, or a lot of the countries actually.
I don't know Google policies about countries in or out the google merchant group.
Unfortunately I think you should wait for your country to be accepted. You can ask Google about timings, maybe they would answer you about that.
Questions or Problems Should Not Be Posted in the Development Forum
Please Post in the Correct Forums
Moving to Q&A

[Q] Android Market payment info: What am I missing?

Having never used Android before, I bought my first Android device last month (Xperia Play) and installed it on my HP TouchPad. Of course, I had never used the Android Market before either, so when I made a test purchase from the Android Market I was surprised to see it go through without ever asking me for payment details. I got an email receipt to my Google account saying that I could get a refund in a certain amount of time, but I still had no idea what card or account it had been charged too. Eventually, I found that $5 had been deducted from my Chase checking account, presumably from my debit card. That's strange because I have not used Google Check Out or anything Google-related since the last time my check card was replaced, so I can't imagine how they got the payment details. It's on my twin brother's family plan, so it was not charged through the cellular provider either. To make matters worse, I no longer used that account and it caused an overdraft (corrected)
Now, I checked every account and settings screen I could find in the Android Market app but I could find nothing about payments or payment methods. I logged in to market.android.com on my PC and similarly could find nothing. I checked their help and FAQ questions: Nothing. I searched here: Page after page of irrelevant results. ARGH!
I'm ready to make more app purchases (Titanium Backup Pro, PdaNet, etc) but I only have enough in that account to cover the bills that I pay from it and I can't allow Google to withdraw on that bank account again. How can I switch payment methods so that it will not automatically bill the wrong account AGAIN?
Edit: "ARGH!" again. I found a thread about billing to your AT&T account being added and there was a screenshot distinctly showing AT&T billing as a drop-down in some kind of checkout page in the Market app. Thinking I must have somehow missed it, I installed Titanium Backup and then chose to purchase the key. Once again there was NO checkout and it just went ahead and purchased without ever giving the option to provide a funding source. How on Earth did they ever get my payment details and how to I manage them?!
I immediately canceled/refunded the order.
CZroe said:
Having never used Android before, I bought my first Android device last month (Xperia Play) and installed it on my HP TouchPad. Of course, I had never used the Android Market before either, so when I made a test purchase from the Android Market I was surprised to see it go through without ever asking me for payment details. I got an email receipt to my Google account saying that I could get a refund in a certain amount of time, but I still had no idea what card or account it had been charged too. Eventually, I found that $5 had been deducted from my Chase checking account, presumably from my debit card. That's strange because I have not used Google Check Out or anything Google-related since the last time my check card was replaced, so I can't imagine how they got the payment details. It's on my twin brother's family plan, so it was not charged through the cellular provider either. To make matters worse, I no longer used that account and it caused an overdraft (corrected)
Now, I checked every account and settings screen I could find in the Android Market app but I could find nothing about payments or payment methods. I logged in to market.android.com on my PC and similarly could find nothing. I checked their help and FAQ questions: Nothing. I searched here: Page after page of irrelevant results. ARGH!
I'm ready to make more app purchases (Titanium Backup Pro, PdaNet, etc) but I only have enough in that account to cover the bills that I pay from it and I can't allow Google to withdraw on that bank account again. How can I switch payment methods so that it will not automatically bill the wrong account AGAIN?
Edit: "ARGH!" again. I found a thread about billing to your AT&T account being added and there was a screenshot distinctly showing AT&T billing as a drop-down in some kind of checkout page in the Market app. Thinking I must have somehow missed it, I installed Titanium Backup and then chose to purchase the key. Once again there was NO checkout and it just went ahead and purchased without ever giving the option to provide a funding source. How on Earth did they ever get my payment details and how to I manage them?!
I immediately canceled/refunded the order.
Click to expand...
Click to collapse
Log into your Google account on a PC and then manage you google checkout options. The card is in there.
zelendel said:
Log into your Google account on a PC and then manage you google checkout options. The card is in there.
Click to expand...
Click to collapse
Thanks, but I already looked for Google Checkout options in the logical places last month and found nothing, but I shouldn't have to even look: It is illogical that they would use the service without my permission and without informing me. Even so, I checked Google.com>More>Even More while logged in and searched in the page for "Check" with no results. I am logged in. On the Google page I only have search related configuration options.
OK, so I tried to go to checkout.google.com MANUALLY and it forwarded me to "Google Wallet," which I have never used before. I had to agree to all kinds of things just to get in there and delete the card, so it's like they were holding it hostage until I agree. One thing is for sure: I NEVER agreed to automatically be charged through the Android Market. *NOW* will I finally be prompted for payment options when I chose to buy an app? I'll find out soon.
They are getting pretty sloppy. First, I got slammed by over $30 of texting fees because their Google Voice app said it was receiving the messages in the messaging app instead of saying that it was forwarding them to my mobile number (Grrr... without even a warning about potential fees, they worded it exactly like the feature I was looking for: like iMessage and BBX or SMS GV Extensions on iPhone integrating with the native text messaging app).
The fact that there is no mention of GCO/Wallet anywhere on the Android Market options or help pages is a serious oversight.
Oh yeah I forgot that Google check was changed to Google wallet recently. I know when I buy an app it tells me what card it is charging it to before I buy it
same here. I didn't start using the Android Market until the 10 cent deals came out. It asked me if I wanted to charge it to my cell provider or enter a new credit card. Each time I make a purchase I have both of those options, though my credit card info is saved with Google Wallet or what ever it is. Then I have to manually enter my pin. I wasn't sure what this was at first, but tried my phone lock pin and that was it.
Please use the Q&A Forum for questions Thanks
Moving to Q&A

[Q] where to view Google Wallet transaction history online

Can you see your Google Wallet app transaction history on the web somewhere? It _looks_ like you should be able to see purchases made using the Google Wallet app at https://wallet.google.com/manage/#transactions, but this page just lists my Google Checkout transactions -- there's no record here of anything I bought using the phone app. As far as I can tell, the only place where I can see any record of those transactions is on the phone itself by selecting "Transactions" in the Google Wallet app. Is there a way to see this stuff online that I'm missing? And if these transactions _are_ only recorded on the phone, will all record of them be erased if/when my phone is wiped?
Thanks,
Alan
Does this help?
http://support.google.com/wallet/bin/answer.py?hl=en&answer=1349469
Thank me if this helped!
Thanks, but I don't see that link helping to solve this. I still don't see a page on the web where I can see a record of transactions made on the phone. Do you?
Can't you just click wallet??
Sent from my XT862 using XDA App
I'm not following you -- "click wallet" where, on what webpage? (If I go to wallet.google.com and then sign in, the list of transactions that comes up does not include anything I bought with my phone.)
At the bottom of this page..
http://support.google.com/wallet/?hl=en
Sent from my XT862 using XDA App
Thanks -- no, the list of transactions that that calls up includes everything I ever bought on Google Checkout, but nothing I bought using Google Wallet NFC purchasing on my Nexus phone. Do you see things on that page that you bought using the Google Wallet Android app?
I'm guessing that this is just about Google not having yet fully integrated Google Checkout and Google Wallet. Though it's possible that it's something screwy with my particular account.
I was looking for the same thing when I came across your thread. I would like to see the two integrated soon because Google definitely advertises it as such. It would be nice to view all transactions online or on your phone. Not exclusive to the device you used.
carrot34 said:
Thanks -- no, the list of transactions that that calls up includes everything I ever bought on Google Checkout, but nothing I bought using Google Wallet NFC purchasing on my Nexus phone. Do you see things on that page that you bought using the Google Wallet Android app?
I'm guessing that this is just about Google not having yet fully integrated Google Checkout and Google Wallet. Though it's possible that it's something screwy with my particular account.
Click to expand...
Click to collapse
No, it's not unique to your account.
I wiped my phone, installed a new ROM, reinstalled Wallet. My prepaid card balance showed up, but not a single transaction that I'd made on it shows on either the phone or the web anywhere.
There's a lot of things Google needs to improve to make Wallet a reliable and viable tool. It's no wonder they're not supporting it on any but one phone at this time. It's way undercooked for the masses.
Thanks! This is really good to know. Yeah, with issues like this, it sounds like Google Wallet's still in Beta. I'm not complaining -- it's wonderful to get these visions of the future, and given the choice between using this cool Wallet thing now and waiting a year until it's really polished, I'll choose the former. But, yeah, a fully-baked Wallet product should let you see your NFC transactions somewhere besides on the phone; and there should be an (accessible) record of them that you can access even if you get a new device or wipe your phone.
Alan
I got this response from Google Wallet support: right, as we surmised, it seems that Google Wallet/Android and Google Wallet/Online (formerly Google Checkout) haven't been properly integrated yet:
Hello Alan,
Thanks for contacting us. At this time, the Google Wallet mobile app can only be used for in-store purchases. Google Checkout has transitioned to Google Wallet Online Services for online purchases.
We're work towards our ultimate goal of building one wallet that will help you save time and money, whether you’re shopping in-store or online, and hope to have closer integration between these products soon. However, at this time, the transaction histories are separate for these two products.
I recommend submitting this feature request so we can track this issue appropriately. For feedback about the Google Wallet online service, please click on the Submit Feedback link on the bottom of each Wallet page. To provide feedback about the Google Wallet mobile app, touch the Menu button in the app and then touch Send Feedback.
I got this response from Google Wallet support: right, as we surmised, it seems that Google Wallet/Android and Google Wallet/Online (formerly Google Checkout) haven't been properly integrated yet. I'll submit feedback as he suggests; I suggest others do as well.
Hello Alan,
Thanks for contacting us. At this time, the Google Wallet mobile app can only be used for in-store purchases. Google Checkout has transitioned to Google Wallet Online Services for online purchases.
We're work towards our ultimate goal of building one wallet that will help you save time and money, whether you’re shopping in-store or online, and hope to have closer integration between these products soon. However, at this time, the transaction histories are separate for these two products.
I recommend submitting this feature request so we can track this issue appropriately. For feedback about the Google Wallet online service, please click on the Submit Feedback link on the bottom of each Wallet page. To provide feedback about the Google Wallet mobile app, touch the Menu button in the app and then touch Send Feedback.
carrot34 said:
I got this response from Google Wallet support: right, as we surmised, it seems that Google Wallet/Android and Google Wallet/Online (formerly Google Checkout) haven't been properly integrated yet. I'll submit feedback as he suggests; I suggest others do as well.
Hello Alan,
Thanks for contacting us. At this time, the Google Wallet mobile app can only be used for in-store purchases. Google Checkout has transitioned to Google Wallet Online Services for online purchases.
We're work towards our ultimate goal of building one wallet that will help you save time and money, whether you’re shopping in-store or online, and hope to have closer integration between these products soon. However, at this time, the transaction histories are separate for these two products.
I recommend submitting this feature request so we can track this issue appropriately. For feedback about the Google Wallet online service, please click on the Submit Feedback link on the bottom of each Wallet page. To provide feedback about the Google Wallet mobile app, touch the Menu button in the app and then touch Send Feedback.
Click to expand...
Click to collapse
Hi. Did you by any chance submit the issue? If yes, can you please share the link so that we can follow it as well. Thank you.
wallet.google.com still only shows my Google Checkout and Google Play Store purchases. It has no record of my actual Google Wallet purchases. It seems pretty convenient since my account is randomly missing $2 and the transaction log on the device shows no mention of where the magical $2 went.

[Q] Market fails to process order

Howdy all,
Hoping someone can help me out with an odd problem since Google has taken my money and decided I'm not worth helping.
When I purchase something from the market, it hangs on authorising payment in the market app. In the meantime the payment is taken from my card, I get an email with receipt for the order, then the market will error with the message "You will receive email when your purchase is resolved". The app then seems to freeze in a state of permanent purchased but not delivered. 24 hours has passed and I can still hit the refund button and process a refund.
This happens both on my Xoom and SGS2 whether purchased from the market on the respective device or from the website. The entries on Google wallet appear to be the same as previous successful purchases just without the delivered/shipped detail on them, and the message this item will be automatically downloaded to your device is absent.
Can anyone shed any light on why this is suddenly happening? I'm stuck in hospital at the moment and my tablet and phone are all I have, so this really sucks.
Oh, and I have tried multiple payment methods with no success.
I have it hang on purchasing. Then I get the email. Then it comes back and says that my payment method was declined. They don't touch my account tho.
The market has soo many bugs. They should just add PayPal as a method of payment.
Sent from my SGH-I747M using xda app-developers app

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