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I see something there, but no way to access it. Just curious if it's really there and if we might see some functionality for it in the future at some point.
Big Calhoun said:
I see something there, but no way to access it. Just curious if it's really there and if we might see some functionality for it in the future at some point.
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what are you talking about? if you mean the clear light in the speaker on the front, its just and lcd light i havent seen it do anything yet
1. No, it does not have a front facing camera. On some GSM models, the front facing camera is in the upper right corner. See attached pic.
2. I believe the clear plastic bit you are referring to may be the light sensor that triggers the screen to blank when you hold the phone up to your ear during a call.
The versions of this phone that were manufactured for use in the United States will not have the forward facing VGA camera.
I would assume that the reason for this is that camera is marketed as a video conferencing camera not only for taking those lovely MYSPACE self portraits (you know who you are). Since it would have to maintain a video call, I beleive this would constitute streaming which I beleive all of the carriers are dead set against us doing unless we are payng for their services to do it.
Just my opinion.
Yeah, I kind of figured it out after playing with it for a while. I had seen specs that said the VzW TP had the camera. AAMOF, I believe one of the places I looked was on the Wiki:
http://pdadb.net/index.php?m=specs&id=1547&view=1 - From the Raphael Variants specs link.
So I thought I'd ask.
This GT-P7510 with me began to show some reddish display problem. Below is the 10-second video. The 1 minute video I have a problem uploading as of now, but working on it.
Code:
http://youtu.be/SG3A13qesWY
Once the redness takes over the screen (0:05 onwards), the tab will have reddish gradients especially visible when viewing videos, full screen colored pictures, or operating the camera, something like in 256 colors mode or less with red gradients. Its not seen on this short video, but can be seen on the next video still in the works of uploading.
Aside from that, the tab works perfectly normal. When in low brightness and used for everything else aside video, the issue is not much noticeable can it can be used just as any other normal fully working units.
Now my problem is I don't have warranty as unit came from abroad and after bringing the unit to local Samsung, I somehow feel that they don't want to spend time to think about the issue thru the way they talk with me. Looks like they have to improve their staff for customer service attitude but that's not the point of this post. Anyway, the proposal to me after having the unit with them for more than a week for assessment was to "replace the screen and camera". I did not have it repaired for the moment so I can think about it carefully and ask for recommendations.
I mean, hello. All works well aside from that reddish tint. I completely understand that all Galaxy Tab 10.1 are less than a year old and all warrantied so doing replacement will probably fix the problem and with least use of brains. I guess that's the protocol for all 10.1 units with any hardware issue as Samsung will cover the warranty.
However, didn't they think maybe something just need replace on the board, like perhaps just the CPU/GPU chip or somewhere similar? The screen is the most expensive part of the device and if that's the one need replacement then it already goes to the level of thinking of the thing is already in the borders of "beyond economical repair".
Also, where did the idea the camera needs replacement as well? I will do a testing of a video call and see if the other party will see me reddish and will update this post.
I've thought of several options:
1. Auction it off whilst being honest with the issue of course, letting the market dictate the price by starting a low bid.
2. Just use it (or have a toddler/kid play use it), live with the issue for the moment. I play with it also in terms of testing custom ROMs and curious of the upcoming ICS onto it. I can prefer not to use it as I have a competitor tablet as well.
3. Wait it out for this tab10.1 to go mainstream to the masses and mature, when many owns it more chances of parts coming along and 3rd party repair technicians that can do isolation and swap out parts with a worse unit (ie. broken screen).
4. Wait it out, then go back to Samsung which probably by then knows already how to use brains to isolate the issue and provide a knowledgeable recommendation as probably that time they handle out of warranty units. Also, hopefully by then whatever replacement part cost should have gone down.
As like all my other stuff, the thing is mint, screen protector on & back protected by TPU (whilst the back plastics are still there intact) even before it was used, boxes and all accessories are as new, the power adaptor still has its plastic skin on. That's why I am kind of "attached" to the unit, this is something that has no physical sign of use at all.
Any futher recommendations or other inputs on how to move forward with this?
Samsung concern
Hi,
Good day. I would like to ask your conctact information (email address and contcat number) in order to settle your concern. Kindly send to my personal email at [email protected].
Thank you,
Cris
I'm absolutely certain this phone has not come into direct contact with water, yet was rejected warranty due to 'water damage'. I received a letter with the following:
"Unit has been assessed as Beyond Economical Repair (BER) due to liquid damage found on main PBA and LCD. Warranty has been rejected. Unit returned with photocopy attached for your reference.
An electronic image has been taken of the damage to your device and can be furnished upon request. This device does not meet warranty criteria and as such any subsequent submitted repairs may attract a handling fee."
Attached were the following images:
[EDIT] I can't post links, instead they are attached below.
First of all, can anyone confirm this is water damage? I assumed they would have attached a picture of the tab that turns pink when in contact with water, but it wasn't included.
If it is water damage, how much would the main PBA and LCD cost individually and what sort of experience would be needed to install these? Any further steps required after they are in the phone, as far as software installation, tweaking settings, etc?
One last thing, the phone was returned in worse condition (cracked housing), than I had sent it in. Do you think they are liable for this damage?
Ryzaar said:
I'm absolutely certain this phone has not come into direct contact with water, yet was rejected warranty due to 'water damage'. I received a letter with the following:
"Unit has been assessed as Beyond Economical Repair (BER) due to liquid damage found on main PBA and LCD. Warranty has been rejected. Unit returned with photocopy attached for your reference.
An electronic image has been taken of the damage to your device and can be furnished upon request. This device does not meet warranty criteria and as such any subsequent submitted repairs may attract a handling fee."
Attached were the following images:
[EDIT] I can't post links, instead they are attached below.
First of all, can anyone confirm this is water damage? I assumed they would have attached a picture of the tab that turns pink when in contact with water, but it wasn't included.
If it is water damage, how much would the main PBA and LCD cost individually and what sort of experience would be needed to install these? Any further steps required after they are in the phone, as far as software installation, tweaking settings, etc?
One last thing, the phone was returned in worse condition (cracked housing), than I had sent it in. Do you think they are liable for this damage?
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Most definitely you should raise hell about the cracked housing. That's about as unprofessional as it gets - imagine taking your car in for engine work and it comes back with the paint scratched. Was this from Samsung proper or a Samsung-authorized third party service center? To me, it would raise issues about their credibility if they can't even manage to disassemble/reassemble a phone without damaging it, and then not mention it.
Sorry I can't help you with your first two questions.
You could get the boards you need from a 'donor' phone with a broken screen & swap them out yourself or pay a local mobile repair shop to do it, you can buy the screens/digitisers online (eBay/Google search). Cost will vary wildly depending on how much someone wants for their busted phone, Samsung do not sell these parts separately (not the boards/at least not 'officially'), and service centres won't even sell you the parts without them performing the labour to replace (If they did, Samsung would go postal).
As to challenging them on the water damage issue, you could pay someone to assess it & give you a report on it if they disagree that it is water damage, but that's going to cost you money (How much, who knows ?).
You could also contact the equivalent of consumer affairs in your country & see if they'll lean on them. And with respect (and I really do mean that), we have your word re: damage to the housing Vs theirs.
It all boils down to their word/opinion Vs yours, and to go down the legal route would be seriously expensive if you lose (not to mention the time/grief involved). Besides, given your phone doesn't even work, the damage to the housing is the least of your problems (A bit of perspective is a beautiful thing).
In all honesty & given the probable expense/time involved getting someone independent to issue a report arguing the point (assuming said person does argue with their assessment that the phone is water damaged), you're probably better off getting the boards you need as above & either fixing it yourself or paying someone to do it. Or getting a new phone.
Edit - In my non professional opinion (I don't fix phones for a living, I'm simply someone who enjoys messing with them, like most people here), based on the pics you've provided, the boards have clearly been exposed to some kind/source of moisture (you can see the corrosion). As to what that is, hard to say & pretty much irrelevant.
True, you have a tough nut to crack.
Notice that all messed up areas suggest that it was all you while using the device, if it did come in contact with water or moist, it was during your watch, regardless on how exactly did that happen.
That being said, you might not have a strong case. Should follow the donor phone spares advice.
Sent from the little guy
gastonw said:
Should follow the donor phone spares advice.
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Bummer, looks like I'll be doing just that!
Thanks for the replies everyone, I'm glad I can at least confirm the damage was water, not a blatant lie to rip me off.
It could be moisture as well....dont facebook while in the sauna!
Sent from the little guy
Ok, question for you guys. I noticed this weekend that my camera sensor has a dead spot in it. If I purchased the phone through AT&T, do you think they would take care of it at the store or would I have to send it to HTC? I'll attach some pics of the spot.
Thanks for your help
..
RCDheliracer said:
Ok, question for you guys. I noticed this weekend that my camera sensor has a dead spot in it. If I purchased the phone through AT&T, do you think they would take care of it at the store or would I have to send it to HTC? I'll attach some pics of the spot.
Thanks for your help
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I think the camera is fine. You just have a law enforcement drone surveilling you. :laugh:
You made sure they are not dead LCD pixels? Take it to AT&T first, but if it is after 30 days, they will likely make you deal with HTC.
GSLEON3 said:
I think the camera is fine. You just have a law enforcement drone surveilling you. :laugh:
You made sure they are not dead LCD pixels? Take it to AT&T first, but if it is after 30 days, they will likely make you deal with HTC.
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Lol, The UFO/Drone thought did cross my mind.
It's definitely sensor as these pics are, pretty much, directly form the camera.
GSLEON3 said:
Take it to AT&T first, but if it is after 30 days, they will likely make you deal with HTC.
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They changed the in-store return policy some time ago. You only have 14 days to swap in-store for a new device. After that, you go through AT&T warranty department and will probably get a refurbished M8.
But you don't ever have to deal directly with HTC, if you purchased from AT&T.
I assume OP has checked the glass on both cameras to make sure its not just some dirt or dust on the surface of the glass? I've also noticed a spec of dust under the glass ("inside" the phone) but in front of the actual camera module (top camera), on my M8. It seems to be out of the way, and can't be seen in photos. Although its possible it will move in the future, and be seen in pics. Can you see anything like that inside? Not something you can fix easily. But at least might give you an idea what is going on.
Otherwise, maybe it is a defect of the camera sensor itself, as the OP mentioned.
redpoint73 said:
They changed the in-store return policy some time ago. You only have 14 days to swap in-store for a new device. After that, you go through AT&T warranty department and will probably get a refurbished M8.
But you don't ever have to deal directly with HTC, if you purchased from AT&T.
I assume OP has checked the glass on both cameras to make sure its not just some dirt or dust on the surface of the glass? I've also noticed a spec of dust under the glass ("inside" the phone) but in front of the actual camera module (top camera), on my M8. It seems to be out of the way, and can't be seen in photos. Although its possible it will move in the future, and be seen in pics. Can you see anything like that inside? Not something you can fix easily. But at least might give you an idea what is going on.
Otherwise, maybe it is a defect of the camera sensor itself, as the OP mentioned.
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Yes, I have checked the glass on the camera to make sure it's not that. Unfortunately I'm pretty sure it's a dead spot or debris on my sensor. I'm leaning towards dead spot though as I've tapped the phone on a hard surface and the spot doesn't move. Guess I'll bring it into AT&T and see what they say.
Thank you
Just a quick question. Anyone else have an issue with their screen cracking? My P9000 has developed a crack over the led. I didn't drop, knock or bump the phone. I've emailed support for advice. I'll keep this forum posted.
Update got a very prompt response. Two sentences
"Good day!
we are sorry to hear that, but screen will not crack by itself. it may have some physical damage on it."
No details of how to get a repair, that's it! Not the best customer service. I've replied enquiring about service centres, costs etc. and will update the post when I get more info. There are a few posts asking for similar details re. Screen replacement so the info will be useful for the community.
actually it's strange to think that a screen can brake by itself , can you post some pictures?
elephone customer care have already proved it's lower quality service . i don't know where you live but best solution imho is to give the phone to a local cinese phone repair shoop , here in my city there are a couple that repair - fix phones for low money and they also provide spareparts that arrive very quick and at low price thanks to it's black market channel, try to search one
I agree it's very unusual that the screen would break in this way, but I'm really very careful with all my devices and this has never happened before.
If Elephone say that this cannot happen then I'm not going to quibble, I'm more interested in repairing the phone. Sending it back to the seller for repair will be an interesting, long and probably prohibitively expensive process, but I'll make enquiries.
In other news Elephone are still working on a new ROM for the device, I took the opportunity to ask supplementary questions in my email :laugh: so the chatter on the forums about the 19/04 build being the last one can abate for a while.
The crack in question. Doesn't impair functionality and there's are no signs of impact
The only replacement display I found on the Web is this one https://m.aliexpress.com/item/32673463140.html Unfortunately I have no clue if this is an original display and if could place it on my phone by myself
Your phones has physical damage along the bottom side of the metal frame can clearly see where its been scraped. You sure it didn't drop or get dragged along something while face down? Hopefully there's an OEM replacement as its just the glass that seems to be damaged not the LCD
Thanks I wouldn't know how to even begin the repair but it's useful info.
I had a similar small crack appear on mine which had not been dropped I assumed it had been knocked whilst in my pocket, But then today i put my phone in my pocket to drive and collect the kids when i got to the school i had 3 additional cracks I assume its something to do with the size of the screen and it not flexing.
The new cracks now make it pretty tough to use the phone as they are affecting the touch functions, once i can unlock it i will take some photos to post.
Banathe said:
I had a similar small crack appear on mine which had not been dropped I assumed it had been knocked whilst in my pocket, But then today i put my phone in my pocket to drive and collect the kids when i got to the school i had 3 additional cracks I assume its something to do with the size of the screen and it not flexing.
The new cracks now make it pretty tough to use the phone as they are affecting the touch functions, once i can unlock it i will take some photos to post.
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Thank you. I'd almost convinced myself that I must have knocked the phone.
Events have taken a new turn. The left hand side of the screen now creaks and pops when you press on it. If I press sufficiently hard enough it stops creaking and popping, almost as if it is correctly seated again only to literally and audibly pop out again 5 minutes later.
I will post a video later, and will be contacting elephone with evidence that there is a design flaw with the device. I'll keep this forum updated on my progress.
thats weird thats where my spontaneous crack started images attached, the bottom one is under the glass but i think was the cause of the left side one.
Adding images as attachments as well given the URLS don't seam to be showing correctly.
Mine also has a minor crack on the screen, it's in a case and has not been dropped. There is no damage to the frame at all, I'm guessing it's from being in my pocket. The phone obviously isn't as strong as mainstream manufacturers. My crack is very faint in the top right corner and you really have to look at it in a certain light to see it.
If it gets worse, I'll buy a new phone (One Plus 3) and not look at this device again
Sent from my P9000 using Tapatalk
Mine broke in my front pocket without impact. It was the aluminium frame that was bending and must have cracked under the stress. In hindsight I should have started putting the phone in my pocket the other way around. Ha ha!
YorkshiresSnipper said:
Mine broke in my front pocket without impact. It was the aluminium frame that was bending and must have cracked under the stress. In hindsight I should have started putting the phone in my pocket the other way around. Ha ha!
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I note the replacement screens have come down in price I may have to have a go at a repair.
Sent from my Z2 Plus using Tapatalk