Kindle Fire HDX 7 reboot loop - Kindle Fire HDX 7" & 8.9" Q&A, Help & Troubleshoot

ok, i cant seem to find much about this loop. But am well willing to do whatever to get this fixed. Amazon support was of no help other then to tell me that they'll sell me a refurbished HDX 7 for $150, as my warranty expired last week. Anyway what can i do to get past this problem. I suspect my kids did a software download that failed. The unit reboots, comes up to the desktop and sits for a few seconds then reboots again.
Do i need software, a Cable or what.. I really am looking for all needed help.

rsudol said:
ok, i cant seem to find much about this loop. But am well willing to do whatever to get this fixed. Amazon support was of no help other then to tell me that they'll sell me a refurbished HDX 7 for $150, as my warranty expired last week. Anyway what can i do to get past this problem. I suspect my kids did a software download that failed. The unit reboots, comes up to the desktop and sits for a few seconds then reboots again.
Do i need software, a Cable or what.. I really am looking for all needed help.
Click to expand...
Click to collapse
Did you do anything with your tablet, root, unlock bootloader , smth similiar?
Please provide as much info as u can,
Ex. Kindle fire 7 Thor Version 13.2.3.5 not Rooted all stock
and what does it mean it comes up to the desktop sits for a few seconds. it goes past the boot logo?

you need to tell first, what version you have / safestrap / twrp / which rom....???

aaronkatrini said:
Did you do anything with your tablet, root, unlock bootloader , smth similiar?
Please provide as much info as u can,
Ex. Kindle fire 7 Thor Version 13.2.3.5 not Rooted all stock
and what does it mean it comes up to the desktop sits for a few seconds. it goes past the boot logo?
Click to expand...
Click to collapse
Kindle Fire HDX7 is 100% Factory Install, nothing was rooted or unlocked. I am an IT Engineer, just not an android or programming, so i just dont know the lingos........ So the kindle gets past the white and yellow boot logo, and brings up the desktop, sits then reboots. sometimes i can slide the menu down before it reboots.

rsudol said:
Kindle Fire HDX7 is 100% Factory Install, nothing was rooted or unlocked. I am an IT Engineer, just not an android or programming, so i just dont know the lingos........ So the kindle gets past the white and yellow boot logo, and brings up the desktop, sits then reboots. sometimes i can slide the menu down before it reboots.
Click to expand...
Click to collapse
What software version are you running?

EncryptedCurse said:
What software version are you running?
Click to expand...
Click to collapse
I cant obtain that information as the device reboots to fast.

rsudol said:
I cant obtain that information as the device reboots to fast.
Click to expand...
Click to collapse
If I had to guess I'd say you have the latest update from Amazon, and you cannot root, unlock or do anything with it, but that is just my guess.
The only thing i can suggest is to factory reset it. Turn it off, press Volume (+) and Power button to turn it on and proceed with factory reset from there. Be careful because you will lose any files on the tablet...
Good Luck

Related

[Q] I messed up my new kindle hdx7

ug.I am visiting serbia now. My kindle is about 20 days old. I rooted it, safestrapped etc. Now I like the Kindle so much that I want to upgrade to the 64gb version. So I decided to unroot it without a pc, did a factory wipe which even deleted my stock backup so no OS available to restore. tried to power up and got as far as language choice then keeps going back to same page. So I tried a power down up and it just stays on same screen after I get thru the twrp screen. I dont have a pc available here. I want to at least rid this device of any rooting/twrp/safestrap stuff before I send back to Amazon
Any advice on this?
Fixed! As a last resort, I held the power key for a whole minute while kindle appeared to be resetting
A number of times with my finger stayed on the power button. It then powered up correctly and now runs like
A charm. So for now I am wondering if I really should pursue getting the 64 Gb version.
Hopefully this simple fix will help others.
as i know you´re hdx is bricked
you show grey kindle logo? you are bricked your device and since know we have not solution

[Q] Kindle FIre HDX 7" Bricked?

Alright I know I have seen the things that my device might get bricked and I took the risks. So I had 1.3.2.1 Amazon OS and I got safestap and I got a ROM I didnt make a backup though :/ And today I wanted to update my kindle by uninstalling recovery for safe stap on stock os. BUT stock os wouldnt load it keeps staying at the logo. So I tried to reset the kindle by pressing volume button and power button. And now my stock rom still doesnt work but I still have safestrap. (3.70) and my rom slot 1 is gone :/ anyone can help?
umm
oogasinghgg said:
Alright I know I have seen the things that my device might get bricked and I took the risks. So I had 1.3.2.1 Amazon OS and I got safestap and I got a ROM I didnt make a backup though :/ And today I wanted to update my kindle by uninstalling recovery for safe stap on stock os. BUT stock os wouldnt load it keeps staying at the logo. So I tried to reset the kindle by pressing volume button and power button. And now my stock rom still doesnt work but I still have safestrap. (3.70) and my rom slot 1 is gone :/ anyone can help?
Click to expand...
Click to collapse
If you read all warnings then you know there is no real help. Besides that all your information is misleading your version numbers are incorrect for your tablet your version number is incorrect for your safestrap and the procedure in which you use is this own detail inaccurate and not the way you use safestrap. Obviously not heedingg any of the warnings.. Or not even bothering to read the complete directions and or correlating thread on the correct use for anything. Otherwise you would not be in this predicament. My advice is to call Amazon get a replacement then do not attempt to modify your replacement if you enjoy using your Amazon Kindle.

[Q] Boot Loop

Ok so I've tried looking through these forums for several months in an attempt to find something that will get my kindle fire HD 7" out of it's boot loop that I put it in while trying to root. Turns out I skipped a step.. Anyways, so far I cant even get it to show up as a drive on my computer. It will show up in the device manager and I bought the factory fastboot cable so it will go to fastboot. However, I've tried using system restore programs such as kindle fire first aide and the SR tool. KFFA has been the most productive in the sense it will attempt to restore my kindle back to factory but fails to download the required files from drop box. It moves past all that saying no error and tells me to reboot my kindle, which then returns to looping at the Kindle icon. I'm seriously stumped here as no help program I've seen has been able to do anything so far. Amazon said the warranty ended a year ago and to buy a new one. Any help would be much appreciated and if you don't mind reply like I'm computer illiterate because this was my first attempt at rooting anything.
Thanks!
nakedamerica said:
Ok so I've tried looking through these forums for several months in an attempt to find something that will get my kindle fire HD 7" out of it's boot loop that I put it in while trying to root. Turns out I skipped a step.. Anyways, so far I cant even get it to show up as a drive on my computer. It will show up in the device manager and I bought the factory fastboot cable so it will go to fastboot. However, I've tried using system restore programs such as kindle fire first aide and the SR tool. KFFA has been the most productive in the sense it will attempt to restore my kindle back to factory but fails to download the required files from drop box. It moves past all that saying no error and tells me to reboot my kindle, which then returns to looping at the Kindle icon. I'm seriously stumped here as no help program I've seen has been able to do anything so far. Amazon said the warranty ended a year ago and to buy a new one. Any help would be much appreciated and if you don't mind reply like I'm computer illiterate because this was my first attempt at rooting anything.
Thanks!
Click to expand...
Click to collapse
Edit: Ok so I continued messing with KFFA and somehow got it to restore my kindle doing all the same things I had already tried. I guess you all can ignore this post lol...
lol
nakedamerica said:
Edit: Ok so I continued messing with KFFA and somehow got it to restore my kindle doing all the same things I had already tried. I guess you all can ignore this post lol...
Click to expand...
Click to collapse
We were anyway you are in the wrong forum .

[Q] Bricked Venue 8 7840; accidently applied OTA with root.

Edit: This was done on a Venue 8 7840.
As mentioned, I ran the OTA like an idiot forgetting I was still rooted and of course, bootloop. I am stuck on the Intel Inside screen, with the developer flash tool it will show the device is connected but it comes and goes so I am not sure what I can do, if anything, to revert to stock or do anything. Does anybody have any suggestions or am I SOL? Any help is greatly appreciated. Thanks in advance! :crying:
Try using the Phone Flash Tool utility provided in the developer edition files, and follow the process used to flash the developer edition firmware, but instead flash this unbrick.zip:
https://mega.co.nz/#!Vgw1CTYT!y1_tSTCMmzrhJSQy0lxwY59iyRhdJovC-IDMF25PB4k
Let me know how that goes for you.
EDIT:
For the flashing process, try with the tablet completely off and disconnected, then load the unbrick.zip file in Phone Flash Tool, then click the "Start to flash" button (the one near the bottom should be blue/clickable), then once it starts counting (attempt #0, attempt #1, etc.) then plug in the USB to the tablet. It should then flash the firmware pieces.
xBIGREDDx said:
Try using the Phone Flash Tool utility provided in the developer edition files, and follow the process used to flash the developer edition firmware, but instead flash this unbrick.zip:
https://mega.co.nz/#!Vgw1CTYT!y1_tSTCMmzrhJSQy0lxwY59iyRhdJovC-IDMF25PB4k
Let me know how that goes for you.
EDIT:
For the flashing process, try with the tablet completely off and disconnected, then load the unbrick.zip file in Phone Flash Tool, then click the "Start to flash" button (the one near the bottom should be blue/clickable), then once it starts counting (attempt #0, attempt #1, etc.) then plug in the USB to the tablet. It should then flash the firmware pieces.
Click to expand...
Click to collapse
Thank you very much for the reply! I'm going to give it a shot now will report back shortly
First off, thank you for the reply, I flashed the unbrick.zip and it flashed successfully. Now the device is just showing a USB symbol with a filled progress bar under it and does not do anything else, still not able to get into bootloader or anything. Any ideas?
xBIGREDDx said:
Try using the Phone Flash Tool utility provided in the developer edition files, and follow the process used to flash the developer edition firmware, but instead flash this unbrick.zip:
https://mega.co.nz/#!Vgw1CTYT!y1_tSTCMmzrhJSQy0lxwY59iyRhdJovC-IDMF25PB4k
Let me know how that goes for you.
EDIT:
For the flashing process, try with the tablet completely off and disconnected, then load the unbrick.zip file in Phone Flash Tool, then click the "Start to flash" button (the one near the bottom should be blue/clickable), then once it starts counting (attempt #0, attempt #1, etc.) then plug in the USB to the tablet. It should then flash the firmware pieces.
Click to expand...
Click to collapse
I thought I'd move over to this thread to keep it all together.
If I let the tablet boot normally, I get the following output: http://pastebin.com/zfsPRdC5 and the flash fails.
If I boot the tablet with power + volup, the flash is successful and I get http://pastebin.com/kQg8vwLC but I'm still on the USB screen.
If I flash the Dell Opensource IFWI + DNX (booted with power+volup) from the opensource package, it goes back to bootlooping with the intel logo.
Quick update, I don't have any further things to try at the moment, but I see that for past tablets Dell has released droidboot OS image which lets you recover a bricked device, so I've emailed support to see if they'll release it for this one. I'll post back once I hear something.
xBIGREDDx said:
Quick update, I don't have any further things to try at the moment, but I see that for past tablets Dell has released droidboot OS image which lets you recover a bricked device, so I've emailed support to see if they'll release it for this one. I'll post back once I hear something.
Click to expand...
Click to collapse
Thank you for all your help, I am not very familiar with Dell tablet devices so getting started was fine, rooted and all. Thank I had to go and flash the update without removing SuperSU like an idiot, LOL. Usually on any device I do this just in case, even if it *says* it's not necessary. Anyways, I look forward to hearing what they have to say, I figured I was stuck with a dead tablet, which I suppose could still be the case. Of course, still getting the USB logo when I try power. Thanks again @xBIGREDDx you're the man. :silly:
xBIGREDDx said:
Quick update, I don't have any further things to try at the moment, but I see that for past tablets Dell has released droidboot OS image which lets you recover a bricked device, so I've emailed support to see if they'll release it for this one. I'll post back once I hear something.
Click to expand...
Click to collapse
Any word back from Dell support? Or is it looking like this is a lost cause and I should just trash this thing I tried to get a hold of them myself but it is damn near impossible.
xploitnt said:
Any word back from Dell support? Or is it looking like this is a lost cause and I should just trash this thing I tried to get a hold of them myself but it is damn near impossible.
Click to expand...
Click to collapse
Nothing yet; I'd give them another week or two... they do take quite a while sometimes with these things.
xBIGREDDx said:
Nothing yet; I'd give them another week or two... they do take quite a while sometimes with these things.
Click to expand...
Click to collapse
If all else fails just request and RMA and send it in for a replacement. I've always had great support from them on their business side. We usually get their accidental damage coverage on our work machines that replaces them for any reason. I have my 7840 through our work account and I have also rooted it but I have no doubt that I could send it back to them for a replacement if I brick it.
any new infos?
Hy ,
Are there any new infos about this problem?
I have the same problem with stuck at the usb logo.
No fastboot, no adb. I flashed many ifwi, dnx combinations but i get black screen or usb logo.
If you could repair your device, i would like no know please.
thx
i don't think my experience helps but i will post it anyway. When i turned on my tablet on today, it somehow started the upgrading process by itself when i try to open the play store. I thought i would brick the device since i rooted my tablet already, but i somehow made it. I lost root, but i was able to keep my data intact.
UPDATE:
Dell has posted a "blankphone" zip on their open source site. This will re-format your device and it does not contain a system image, but it should re-configure your partitions and flash a functioning fastboot image. There has been one report of this somehow fully fixing a system (I suspect the OTA was still sitting in a cache somewhere). Also based on the filenames in the zip, I think this might contain unlocked firmware. Either way, if we can get a system.img into a flashable state, you should be good to go.
Also they finally renamed the folder to "Moorefield" instead of "Merrifield"
"IntelAndroid-FBRL-07-24-2015" will cure the bootloop?
i flashed xposed to my 7840 lollipop and bootlooping.
i flashed it with "IntelAndroid-FBRL-07-24-2015".
u can find this in other device forum.
so, i flashed uninstaller of xposed, then 7840 is escaped from bootloop.
btw can anyone flash the appropriate xposed for 7840 lollipop with this tool?
hope 5.1.1 custom rom can be flashed...
Did Dell ever respond or has anyone else found a solution? I was ready to buy a 7840 but the apparent lack of support from Dell and minimal third party development has me seriously considering an Nvidia Shield, despite its inferior display and design. They're the same price and appear to be pretty evenly matched in all respects except 3D performance.
Any input that would help me with that decision would be appreciated.

Rooted Fire HD 7 Screen Repeatedly Goes Black After Flashing Gapps

Rooted Fire hd 7 screen repeatedly turns black
Hey guys, so I had just rooted my fire hd7 and then I tried getting the google apps on it. In the process, I installed some google apps and then my fire hd started going to a black screen( I do believe I followed the instructions wrong ). As soon as I unlock my device, it shows the home page for a sec then the screen turns black and it repeats that process. I tried the factory resets and reboot and it did not work.
I hope I did not permanently damage my device. Is there anyway to fix it from my computer?
joshhdaniel said:
Hey guys, so I had just rooted my fire hd7 and then I tried getting the google apps on it. In the process, I installed some google apps and then my fire hd started going to a black screen( I do believe I followed the instructions wrong ). As soon as I unlock my device, it shows the home page for a sec then the screen turns black and it repeats that process. I tried the factory resets and reboot and it did not work.
I hope I did not permanently damage my device. Is there anyway to fix it from my computer?
Click to expand...
Click to collapse
Does it do this after a reboot? Do you have ADB authorized?
How did you exactly try to install GAPPS, with JMZ tool ?
Potentially it's simple to disable various apps via ADB, if you are set up to do so (a great tool is "Debloater")
bibikalka said:
Does it do this after a reboot? Do you have ADB authorized?
How did you exactly try to install GAPPS, with JMZ tool ?
Potentially it's simple to disable various apps via ADB, if you are set up to do so (a great tool is "Debloater")
Click to expand...
Click to collapse
Hey im not sure why my title says goes black after "flashing gaps" i have no idea what that means lol
I didn't write the "flashing gaps" part. But what happens is that everytime i turn it on and slide left to unlock, it shows the "homepage" for about a second and turns black , and it repeats that process until i turn it off.
Yeah im sure there is some way to fix it through ADB but i have no idea how .
I had download 5 google apps, but I installed them wrong. i was in the Es File program trying to install one and it went wrong after that.
any videos on how to use "Debloater" and where to download it from.? I will definitely check that out. I just had this tablet for a month I would highly appreciate it if someone could help me fix it.
joshhdaniel said:
Hey im not sure why my title says goes black after "flashing gaps" i have no idea what that means lol
I didn't write the "flashing gaps" part. But what happens is that everytime i turn it on and slide left to unlock, it shows the "homepage" for about a second and turns black , and it repeats that process until i turn it off.
Yeah im sure there is some way to fix it through ADB but i have no idea how .
I had download 5 google apps, but I installed them wrong. i was in the Es File program trying to install one and it went wrong after that.
any videos on how to use "Debloater" and where to download it from.? I will definitely check that out. I just had this tablet for a month I would highly appreciate it if someone could help me fix it.
Click to expand...
Click to collapse
Can someone please help me with this?
I'm experiencing the same issue. Happened after running snap chat. Worked fine then stopped.

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