So first, two things:
1. I went through the hell that is Samsung IM support and finally convinced her to give me a phone number and case number to someone higher up. They want me to send the phone in, saying I may be billed for any repairs due to physical damage. I'm fearful of going this route, because I don't have any guarantee they won't try to cop me of my money by claiming my issues were caused by neglect.
2. This is my second replacement. This is now my second time going through these issues(except the camera noise, more on that later), and I'm extremely hesitant to get another Note 3.
1st phone was stock (restart issues), then rooted w/ PACROM (Issues got worse)
2nd phone is stock (used to be fine, then it's now to the point where it's a dud)
So I have two issues:
1. Any time my phone is set down on anything besides a bed of cotton spun by the hands of virgin maids, put in my pocket, dropped from a height greater than half an inch, lightly tapped on the back plate, etc., it'll restart. Sometimes it shuts itself off, sometimes it'll boot just fine. I'm 100% confident it's from physically moving the device, and isn't caused by a software issue.
2. Whenever I launch my camera or torch, no matter the app, i'll get this high-pitched (but extremely noisy) "errrrr" noise for approx. 10 seconds. Focusing the camera makes it stop, or sometimes it'll fix itself after a few seconds. But for the torch, it's always present.
So my course of action is to contact the Samsung tech and tell him my issues. Has anyone experienced any of these errors? A quick google search only yeilds 1 result, but everyone downplayed his issue.
Oh, and P.S. Tape over the battery does not help. Swapping batteries does not help. Swapping backplates (both samsung) does not help!
Related
Sorry to sound a bit down. It's just that after 6 weeks of increasing hell with my Hero, sorry, Halfwit, I'm really, really missing my Touch Pro2.
1. Phantom Screen Flipping: No one knows the solution to this problem. My home screen now constantly flips to the right. In fact, any screen with an option causes erratic flipping (contact screen, email screen, menu screen etc). It's worse than a landed fish.
2. Random Battery Draining: Usually my Halfwit lasts a full day. Sometimes, though it drains within an hour, for no apparent reason.
3. Ringtone Madness: A couple of days ago I took a call. The call was instantly dropped. But the ringtone kept going. And going. And going.
4. Dropped Calls: probably 3 in 10 calls are dropped, either coming in and going out.
And just to be a little unfair, (but I feel justified): Sense. I've given up switching between "Home", "Office", "Travel", and so on. I could make breakfast in the time it takes to change.
Like I say, I know the entire Universe has had an excellent experience with the Halfwit, so before I return it, can anyone suggest a reasonably polite solution?
You could try flashing the new rom (again) to make sure that process went well.
If the problems consist send it back to htc cos it's not normal to have all these problems.
Yes, to have some many of these non standard issues at the same time, you must have a faulty unit.
I have never heard of a Hero behaving like that. Send it back and get a new one!
singing hound said:
1. Phantom Screen Flipping: No one knows the solution to this problem. My home screen now constantly flips to the right. In fact, any screen with an option causes erratic flipping (contact screen, email screen, menu screen etc). It's worse than a landed fish.
Click to expand...
Click to collapse
Thats a bug when you open the 2G data connection
http://forum.xda-developers.com/showthread.php?t=546206
Take that thing back and get one that works! That stinks you've had so many problems, definitely not normal or acceptable. It's a great phone, sounds like you got a lemon.
Sounds like a software malfunction or maybe your device could have liquid damage in it.. Not sure though, you should take it back to the store!
Hi there; Could do with some help please I seem to have a series issue with my Samsung Galaxy S2 today. It started this morning; I noticed the screen was randomly turning on; for no reason what so ever. It only does it when the phone isn't charging, if the data cable or the charger is plugged in; it doesn't do it.
Its on version KE7. I have tried a factory reset, and that hasn't sorted the issue. Therefore I seemed to think it was a hardware fault, however with it not being an issue when plugged in I wondered why it might be doing it.
Tap to speak also kept coming up for no apparent reason, I say kept coming up, doesn't happen all the time, but did come up about 6 times today, when I hadn't pressed anything, which would suggest the bottom centre button could be stuck or sticky, however that seems fine; and its not been near any moisture and has been a hot day.
The phone has not ever been rooted; so no issues there.
The phone battery dies very quickly within about 4 hours with the screen turning on all the time; and the phone will randomly freeze up completely, and I have to remove the battery to reset the phone.
Anybody got any ideas? Really could do with some help
Thanks
Rich
Update: It is plugged in charging now; and the MTP Application has come up; like the data cable is plugged in. That seems very odd to me...
Don't be afraid to send it back. These things aren't cheap even if you're paying through your contact, you're entitled to get what you paid for.
Your specific issues may be down to more than one thing. My screen lights up when I've read my gmail on a different device and it needs to clear the notification. Nothing too worrying about that. The other stuff does sound like some sort of shorting though and people have been given replacements for less serious issues.
I'm tempted to get mine swapped because the wifi often won't pick up an IP address and the gps won't get a fix if the phone gets too hot. Relatively minor compared to your issues.
Sent from my GT-I9100 using XDA App
Yeah I think its going to have to, I've tried playing about with settings, giving it time to cool down; pretty much everything I can think of, I really can't think what it could be, it seems to be many issues rather than just one, with it only being a month old, I expected slightly more.
Love the phone, did brilliantly yesterday; used it for lots of things; then today it just suddenly went, took it of charge, and it played up the whole way through.
Given up with it now, will take it back and see if I can get it fixed, I have 24 month warrenty with my contract.
Thanks
Put your original firmware back on if you can before attempting a warranty claim .
jje
Hi all,
Looking for a bit of advice as to whether there is any hope left for my poor S3.
Back in November I dropped it down the toilet (don't ask!). Although I was able to scoop it back out of the water, the damage was clearly done. I stupidly turned the phone back on pretty much immediately and the screen flickered and went dead. The phone seemed to be a goner.
Since then, I completely dismantled the phone and battery and placed them in a bag of rice in my airing cupboard at home. I've left it there for the past 5 months and now, when I take it out of the rice and put it all back together, then phone boots up (I managed to flash a official firmware image back from a slimrom I had on there successfully) and loads perfectly into android. I can then use the phone absolutely fine, open apps, play music, take photographs, for around 30-40 secs until the screen just stops responding completely! It is soooo frustrating. Once this happens, it can take some time to get the phone to reboot in the same way and allow me to use the screen, often booting up and being completely unresponsive.
When the screen stops responding, all the hardware buttons continue to function as expected and both of the buttons (back and menu, I think) either side of the home button continue to respond by giving haptic feedback and sounds.
This has been the case with the phone now for the past couple of months. Each time I try it, I just get frustrated and pull it apart again and put it back into the bag of rice in the cupboard. I have been reluctant to get rid of the phone (won't get much money for it as it is water damaged) in the hope that it will miraculously start working properly again. This doesn't look like it is going to happen and I am now thinking of getting rid of the phone for what little money I can get for it. It is in mint condition minus the screen not responding - I had only had it for 3 months when I dropped it!!
My question then is; is there anything else I can do or try to get the screen to continue responding for more than 30 secs after I reboot it? It just strikes me as odd (and incredibly annoying!) that the screen is obviously capable of working for a set duration but then consistently stops responding after a consistent amount of time. If it can work for 30 secs, why can't it continue to work!? Any ideas as to what might be causing it to lock up?
I'd be really grateful to hear any ideas or suggestions.
Thanks.
No, there is no miracle fix for water damage. Almost certainly the corrosion has caused an increase in resistance, hence why it works for a few seconds until it overheats. As the voltages are tiny even a slight change will break the screen.
Sent from my GT-I9300 using Tapatalk
I thought as much.
Oh well it was worth asking.
Thanks for at least clearing up why it is probably working for a short time.
Dear all,
I've been waiting a little before rooting and installing a new ROM to make sure I don't need to return my phone for any reason. (So, it is stock now, no root, locked bootloader, KNOX still there, etc.)
So, far I've noticed three small problems, which I don't know if they are universal or just mine:
Sometimes when I get a call, the touch screen is irresponsive. If I press the lock/power button twice, it seems to work again. (I now have set up to press home to answer.)
It often feels a bit warm, more than I'd expect. (I have it in a case, though, a Spigen Slim Armor. It fits perfectly though.) But this happens sometimes when it is just sitting, not playing games. It is not really hot, but I can feel it warm in my pocket.
Sometimes I get a pop between songs. See this post
(So, at least one person also has the last problem.)
I can live with any of the problems above, but I'd hesitate to have a defective unit which can have bigger problems later on. Is any of the above an issue for you? Any suggestions if I should exchange the phone?
Thanks!
Luis
Do you remember when were the times when the screen was unresponsive?
I've read somewhere that sometimes when the screen is woken up and is under some pressure this will happen, and the only way is to do what you did. It's not uncommon in touchscreen phones though, so I wouldn't worry about it.
The verge app was broken until the most recent app update. Also, the s5 seems to refuse allowing Dashlane's accessibility service from working properly. So no more auto filling passwords for me. Ugh. I hoped rooting might help but it didn't. Now I really can't wait for custom ROMs to start appearing. Samsung, you make great hardware (like amoled displays) but your software sucks. Even the software on my Samsung TV is stupid.
Yes on two out of three!
finotti said:
Dear all,
I've been waiting a little before rooting and installing a new ROM to make sure I don't need to return my phone for any reason. (So, it is stock now, no root, locked bootloader, KNOX still there, etc.)
So, far I've noticed three small problems, which I don't know if they are universal or just mine:
Sometimes when I get a call, the touch screen is irresponsive. If I press the lock/power button twice, it seems to work again. (I now have set up to press home to answer.)
It often feels a bit warm, more than I'd expect. (I have it in a case, though, a Spigen Slim Armor. It fits perfectly though.) But this happens sometimes when it is just sitting, not playing games. It is not really hot, but I can feel it warm in my pocket.
Sometimes I get a pop between songs. See this post
(So, at least one person also has the last problem.)
I can live with any of the problems above, but I'd hesitate to have a defective unit which can have bigger problems later on. Is any of the above an issue for you? Any suggestions if I should exchange the phone?
Thanks!
Luis
Click to expand...
Click to collapse
The unresponsive screen is more than a little issue, it is being reported all over the web, and get's more severe over time. I'm thinking that it is a bad proximity sensor defect, either firmware, hardware or software. Some people are reporting along with myself that sometimes for no apparent reason, the screen will not turn on even though the phone is completely operational! This has happened to me four times now and I am stock with very few apps on my phone, five total games and Pandora. I do use a substitute launcher that I've used for years but I don't believe that would be the issue since others report the same issue with stock launcher.
The pop or skipping you speak of in sound happens to many of us who stream music in our automobiles. It even happens on the note3. The fix is simple for that one though! Turn the screen on. I was told that with many of the streaming software music programs that the phones CPU goes to sleep and does not offer enough processing power to the music program. I stream all day via bluetooth to my Auto's sound system and it will usually start to skip, click or whatever after the phone has been untouched for about twenty minutes. The second I turn the screen on the problem alleviates itself. You can find even more information by googling that one, in fact both of those! The heat one I have not had, both with stock battery and zero lemon high capacity battery. The phone very rarely get's warm. However, when I was using wireless charging it would get warm even after charging was complete but I believe that is a normal event with QI type tech.
I was tricked into leasing the HTC Bolt by a sprint employee, that phone was later defective, (Not charging, camera sensor overheating, half the screen black, and eventually the phone somehow melting the adhesive keeping the screen on). I then contacted HTC, and they gladly offered to fix my phone, (they had it for four months, and then wanted to charge me $80 for out of warranty repairs). Eventually they gave me a new Bolt, and it worked fine until the NFC stopped working rather quickly, the phone also began to get incredibly hot again, to hot for a normal phone even with the sd810, the phone seems to have really bad memory leaks also, or some sort of memory problem as icons sometimes don’t load, or stuff just doesn’t look right on stock apps. The latest problem is that the home, button has decided to kill itself, I was charging the phone with the supplied cord and brick, and the home button began to freak out, I unplugged it, and the home button hasn’t worked normally since, occasionally it will work after rebooting, but only for a minute or two. I’ve contacted HTC, but I believe they won’t fix it for free, as they only allow free repairs 90 days after they fix or replace a defective phone. What can I do? I only have four months left until my lease is up.