Related
I bought a galaxy s2 recently and the screen fails to register my touches suddenly.
Here the weird part, the screen is able to display everything perfectly.. but half of the screen doesnt register my touches.. left side not working, but right side is working..
so decided to send my phone for warranty and after a month, the distributor said that the LCD Socket is faulty due to the phone is pressed too hard.. they say it needs to replace the whole LCD Screen..
Is it possible to replace the LCD Socket only?
Why would you risk attempting to fix it yourself & voiding your warranty when you can get it fixed for nothing/properly under warranty ?
They are charging me myr700 for replacing the Lcd screen.. how is posible to damage the socket where the Lcd screen is perfectly fine? (no cracks no scratches no dents)
By right they should replace it for me without paying anything right?
Ahhhh. They're charging you. OK. I don't know what the warranty covers in your country or what your rights are with regard to same.
I know in Australia if my screen started to die like that after a month Samsung would be paying to replace the screen/the phone. At worst I'd end up paying postage to send the phone in to them.
It might well be worth your while/cheaper replacing it yourself in that case. Not sure if it's possible to replace just the socket, you may have to replace the whole screen. Plenty of tutorials to show you how to do this online, and you can get the screens from a plenty of places online as well (eBay might be a good start).
Thanks for the suggestion..
I searched internet for the i9100 LCD Socket but no results found.. I guess I have to replace the whole LCD Screen already.. ebay selling them around myr600+ also.. So is it better to DIY or pay a little bit more and letting the professionals to do it?
There are some doubts that I would love to ask you.. I always place the phone inside my jean's pocket and they said the pressure of jean's is high enough to cause damage to the phone's internals. Is that true? The jeans Im wearing is not very tight either..
I guess whether worth saving MYR 100 is worth it or not depends on how technically adept you are, I.E, do you think you can swap the screen out successfully based on having a look at the video tutorials that show you how to do it ? If you're in any doubt, you'd probably want to have it done professionally. I cracked the screen of my Nokia N958GB about two weeks after I got it a few yrs ago, ended up having it done professionally as the saving if I did it myself would have been similar to your situation now (I would have saved maybe $50-$60 AUD). I'm just not dexterous enough to do a job like that perfectly
I keep my SGS2 in my front jeans pocket when I wear them & haven't had a problem, tho I do have a fake leather flip case. I'd be surprised if the pressure from having them in a not tight jeans pocket would be enough to damage the phone, unless you put pressure on the phone while it was in your pocket maybe ?
Sounds like they're trying to weasel their way out of repairing it under warranty to me, but the problem is (which other people have found on here over the past few mths I've been visiting here) trying to prove that they should repair it under warranty which would probably cost you as much/more than the repair is worth to have an 'expert' (someone who works with small electronics) examine your phone & who is prepared to issue a report or similar saying it's definitely a fault with the phone & wasn't caused by you.
Tricky situation you're in man Maybe contact a consumer organisation in your country and ask for advice if they still refuse to repair it under warranty ?
Hope you get it sorted under warranty.
aqblood said:
Thanks for the suggestion..
I searched internet for the i9100 LCD Socket but no results found.. I guess I have to replace the whole LCD Screen already.. ebay selling them around myr600+ also.. So is it better to DIY or pay a little bit more and letting the professionals to do it?
There are some doubts that I would love to ask you.. I always place the phone inside my jean's pocket and they said the pressure of jean's is high enough to cause damage to the phone's internals. Is that true? The jeans Im wearing is not very tight either..
Click to expand...
Click to collapse
Alright, thanks a lot for the information. I think I better let them repair the phone because if I repair the phone myself, its pretty risky and i might even damage the phone further.
I will try to discuss/talk to the distributor and try to solve this under warranty. tqvm. appreciate that.
No probs Good luck with it. Let us know how you get on.
aqblood said:
Alright, thanks a lot for the information. I think I better let them repair the phone because if I repair the phone myself, its pretty risky and i might even damage the phone further.
I will try to discuss/talk to the distributor and try to solve this under warranty. tqvm. appreciate that.
Click to expand...
Click to collapse
So it happened this morning when my alarm went off and it vibrated. I heard a plastic part vibrating also. The sharp loud noise was disgusting. I shut off my alarm thikning it was my cheap SGP case.
Later today I played around trying to find out if the silicone had a hole or something where the plastic frame was touching the SGS2 phone itself. Nope. I took the whole case off. Each time it vibrates it sounds like... ahh what the hell. I will film it for you guys now.
http://www.youtube.com/watch?v=_GoIrBmMC1U
WTF is that? I took the cover off. I took the SIM card out on another occasion too. It sounds like something on the upper left. If I push my finger down on the panel, it stops. If you notice the few seconds it is sitting on the table flat, it's fine. Just a little weight seems to calm it down. Not sure if its the vibrating motor itself because it is vibrating properly. Sounds like something is loose inside though...
Anyone experienced this before? Should I go for RMA?
Second part of the question:
Obviously being an XDA-er I'm rooted. I will flash back to stock and unroot. I bought this off of Expansys-USA so I should get *some* reasonable attempt by them to send it back. What are the chances that my warranty gets denied? I don't have a USB jig to reset the counter, but I'll of course get rid of the yellow triangle.
*grrrr... I need to dig up my Nexus S now if I have to go through warranty... I'm guessing I'll be phoneless for weeks*
I don't know if it would invalidate the warrenty or not (technically rooting/custom roms is supposed to), but when I had a problem with my stereo jack not working rather than risking it I just replaced the part myself.
The vibration motor, stereo jack and earphone speaker are all on the same part.
(I got it from this guy on ebay for about $7 if you're curious.)
Random6 said:
I don't know if it would invalidate the warrenty or not (technically rooting/custom roms is supposed to), but when I had a problem with my stereo jack not working rather than risking it I just replaced the part myself.
The vibration motor, stereo jack and call speaker are all on the same part.
(I got it from this guy on ebay for about $7 if you're curious.)
Click to expand...
Click to collapse
I see. I'm not sure whats broken really. When I shake my SGS2 I hear something rattling inside. I'm just afraid to open the thing up... is it difficult?
Just watched your video. It sort of sounds as if somehow the vibration motor came loose from its proper spot and is now moving around vibrating against the plastic. Its normally held in with some adhesive (basically double sided tape) within a cutout area.
When I had mine apart I actually took a photo, http://i.imgur.com/fgN9F.jpg, if that makes it any more clear.
I actually recorded the process of me reinstalling the new part (excluding the disassembly, there are lots of clips of that from other people on youtube) but havent gotten around to uploading it yet since my internet connection sucks and the file is nearly 2GB.
Edit to add:
No it wasn't really all that difficult to dissassemble, it was actually pretty easy. That said I enjoy taking things apart and trying to fix them. This was the first time I've dissassembled anything as small as a cell phone, but I'm used to taking things apart and trying to fix them when they break. If you don't have any experience taking apart electronics you might want to think twice or just pay someone who fix's cell phones to do it.
If you're thinking about it, heres a video where someone shows taking it apart to get a rough idea of whats involved.
http://www.youtube.com/watch?v=QKztg1ra4-0
I decided to try and upload the video I took, once it finishes (in about 2.5 hours) it should be viewable here:
www.youtube.com/watch?v=-ud1upGzLBs
Random6 said:
I decided to try and upload the video I took, once it finishes (in about 2.5 hours) it should be viewable here:
www.youtube.com/watch?v=-ud1upGzLBs
Click to expand...
Click to collapse
thank you for your detailed writeup. im going to try this. ive taken apart my macbook pro to install an SSD before, and a few other electronics, but i'm not the very best (i feel clumsy sometimes), but i'm willing to give this a shot.
The only thing I'm worried about is that I could potentially mess up the phone in other ways in disassembly such that my warranty won't be honored if I need to resort to that... We'll see tonight. It looks like you used two screwdrivers? Which ones will I need? I have a #000 that I see will be needed for the back plate at least...
k. opened my phone up.
i just took the screws out and the backplate. i pushd around to make sure things are tight, and they seem to be.
put it together and the vibrate thing happens VERY rarely now..
I shook my phone around and still heard something shaking (please tell me if this happens).
I opened up my phone and the camera module seems to be loose. Is it supposed to be glued down?
Just to let you know, you say you don't have a USB jig so your Flash counter may make your warranty void, but, if you flash to an ice cream sandwich ROM (Cyanogenmod 9) you can install an app called 'Triangle Away' which will basically get rid of the Flash count and yellow triangle - it needs root by the way. (search it up on XDA, it's by chainfire')
Then you can flash stock and send in for warranty.
Sent from my GT-I9100 using XDA
dmo580 said:
k. opened my phone up.
I shook my phone around and still heard something shaking (please tell me if this happens).
I opened up my phone and the camera module seems to be loose. Is it supposed to be glued down?
Click to expand...
Click to collapse
I don't remember it being glued down. Its been a few month since I fixed mine but if I recall correctly it just fit snugly in place between some plastic fitted walls.
This is the camera module you mean right?
Edit: I also don't hear anything shaking with mine, did you mabe leave a screw loose inside?
Random6 said:
I don't remember it being glued down. Its been a few month since I fixed mine but if I recall correctly it just fit snugly in place between some plastic fitted walls.
This is the camera module you mean right?
Edit: I also don't hear anything shaking with mine, did you mabe leave a screw loose inside?
Click to expand...
Click to collapse
Yeah. Camera module. That's the one. The main 8MP shooter. It's not glued down or anything. It shakes around inside. I definitely did not leave a screw inside because I only opened the back panel and I put all the screws back in.
It's weird because something making noise while shaking the phone has been documented here:
http://forum.xda-developers.com/showthread.php?t=1254520
And I noticed that when you activate camera it goes away. Quite strange but as an engineer this makes me wonder HOW that even happens? Shrug.
I'm waiting for my Samsung Focus S phone to come from the Windows Phone challenge and I'm contemplating using that for a month while my i9100 goes out for warranty. Of course I can always use my Nexus S as a backup, but part of me wants to force myself on a new platform for a month and see how that goes... Hahahaha.
Random6 said:
No it wasn't really all that difficult to dissassemble, it was actually pretty easy.
Click to expand...
Click to collapse
Hey Random6, did you happen to find that after replacing the vibrator motor with a new one, the intensity is now less than when new? I used double sided tape, but with 1.5mm, I guess the motor won't vibrate AT ALL.
Also I found that if I don't screw the one that seems to be closest to the vibrator motor all the way in, it obviously vibrates harder, but not hard enough.
I also used two very thin copper plates to sandwich the motor between the plastic plates, but once again, that was too much and the vibrations were not transfered to the phone's body, but I could hear it doing its job.
Any suggestions?
Thanks!
OK, my phone stopped booting up. I know that I'm gonna get flamed for this but after looking through some threads regarding circuitry and condensation I want to see if any of this has to do with me listening to music while in the shower, and possible "water damage" to the phone, or if it's another issue. I've looked and looked and looked and still can't find the LDI (Liquid Damage Indicator), and don't want to take my phone to Sprint and look like a idiot lol. Anyone know anything on this? The only place that looks anywhere a LDI is on the inside of the removable upper cover around the camera shroud. It appears to be red paint to me but looks about the color that a activated LDI looks like. Anyone know anything on this? Phone isn't rooted, got it maybe 2 weeks ago, haven't done a teardown on it because I dont want to break those black stickers over the screws and end up having Sprint be a PITA about it. Any help guys?
mista_k said:
OK, my phone stopped booting up. I know that I'm gonna get flamed for this but after looking through some threads regarding circuitry and condensation I want to see if any of this has to do with me listening to music while in the shower, and possible "water damage" to the phone, or if it's another issue. I've looked and looked and looked and still can't find the LDI (Liquid Damage Indicator), and don't want to take my phone to Sprint and look like a idiot lol. Anyone know anything on this? The only place that looks anywhere a LDI is on the inside of the removable upper cover around the camera shroud. It appears to be red paint to me but looks about the color that a activated LDI looks like. Anyone know anything on this? Phone isn't rooted, got it maybe 2 weeks ago, haven't done a teardown on it because I dont want to break those black stickers over the screws and end up having Sprint be a PITA about it. Any help guys?
Click to expand...
Click to collapse
does the charging light come on?
Well that red is on my inside cover too and i for sure don't have water damage so you can rule that out.
Did you try holding the power button in for a long time...like 30 seconds?
Is it under the small door at the bottom that hides the speaker?
it could be under the bottom non-removable cover, near the battery...
yeah tried all of that, it blinks like when you have a message but orange. and when you hold the power button it doesnt do ****. But got it resolved, took it to the sprint store and it was pretty conclusive that my phone is f--ked up so they swapped me out for a new one. But that still does make me wonder why they didn't put a LDI in plain view
This is a topic which I don't really like to talk about, but I now want to take the approach to get it outa my mind: The backlight of my soft-key search button does not fully shut down. That is, if I let the phone sit until the lights of the soft-keys (home, menu, back- and search button) shut down, I still see a dimmed light behind my search button. It annoys me.. I know I'm a picky girl.
Is that a hardware failure or do you guys have that, too? I'm convinced it's NOT caused by my current ROM (running DisarmedToaster). Can you recommend an app which will test my phone for hardware failures?
I bought my EVO 3D with blood money and would not really like unrooting and putting the phone into original warranty state to go beg the company I bought it from for a replacement. Please help a desperate lady!
SecUpwN said:
This is a topic which I don't really like to talk about, but I now want to take the approach to get it outa my mind: The backlight of my soft-key search button does not fully shut down. That is, if I let the phone sit until the lights of the soft-keys (home, menu, back- and search button) shut down, I still see a dimmed light behind my search button. It annoys me.. I know I'm a picky girl.
Is that a hardware failure or do you guys have that, too? I'm convinced it's NOT caused by my current ROM (running DisarmedToaster). Can you recommend an app which will test my phone for hardware failures?
I bought my EVO 3D with blood money and would not really like unrooting and putting the phone into original warranty state to go beg the company I bought it from for a replacement. Please help a desperate lady!
Click to expand...
Click to collapse
Mine has done that since the day I bought it, although I bought mine used so I just dealt with it. It looks more like bleed from the backlight on the display but i'm not sure. It must be pretty common if we both have it.
richyrocket said:
Mine has done that since the day I bought it, although I bought mine used so I just dealt with it. It looks more like bleed from the backlight on the display but i'm not sure. It must be pretty common if we both have it.
Click to expand...
Click to collapse
Thank you so much for stating this, exactly what I was talking about! Kind of a small release to hear I didn't buy faulty hardware. Do we have other readers here who can confirm that this behavior is normal?
I'll head out to the phone store today to double check. Still, does an app exist to check for hardware failures?
Yes no faulty equipment, it is normal on every single Evo.
( Don't ask for help as I couldn't care if your phone explodes, eh)
flashallthetime said:
Yes no faulty equipment, it is normal on every single Evo.
Click to expand...
Click to collapse
You just saved my whole HTC experience. Thank you soo much! How come this is the case on every EVO? Isn't that something draining the battery?
No it is actually bleeding from the main screen, I guess there's a small gap between the search button and the screen
( Don't ask for help as I couldn't care if your phone explodes, eh)
I noticed that too, but only when I boot up my phone, then the problem goes away after it gets past the boot animation.
Jsparta26 said:
I noticed that too, but only when I boot up my phone, then the problem goes away after it gets past the boot animation.
Click to expand...
Click to collapse
Use your phone in the dark. Watch until soft buttons stop glowing. See the light behind the search button?
Mine has it too.
Sent from my HTC EVO 3D X515m using xda app-developers app
Jsparta26 said:
I noticed that too, but only when I boot up my phone, then the problem goes away after it gets past the boot animation.
Click to expand...
Click to collapse
Turn the backlight of touch buttons off using kernel tuner and keep screen on, you will notice light behind search key.
Yeh, methinks it's standard in all our phones fixed mine when i was replacing my digitizer (put a bit of plastic behind the search key to stop the overspill)
dessolator666 said:
Yeh, methinks it's standard in all our phones fixed mine when i was replacing my digitizer (put a bit of plastic behind the search key to stop the overspill)
Click to expand...
Click to collapse
Did you void your warranty through opening it? How about the buttons responsiveness afterwards? If you provide a detailed HowTo, you'll get another +1. :thumbup:
SecUpwN said:
Did you void your warranty through opening it? How about the buttons responsiveness afterwards? If you provide a detailed HowTo, you'll get another +1. :thumbup:
Click to expand...
Click to collapse
Yeh, warranty gone after opening it.... though now that I think of it... there may be a way around that. Namely I replaced the entire digitizer so I needed to take it apart fully, however since all the connections and cables are at the top of the screen and the buttons are (obviously ) on the bottom you could lift the digitizer up from the bottom and fix it without messing with the screws in the back (the one that voids your warranty).
To actually do this you will need:
Heat gun(or decent hair drier) anything with 500w or above should be plenty
Some good double sided adhesive tape (probably won't be able to reuse the original one)
A case opener tool (to lift the digitizer)
A piece of plastic or anything else opaque and nonconductive
Procedure:
heat up all the edges of the digitizer evenly (don't cook them, just heat them up )
Using a case opener tool get in between the digitizer and the aluminium chassis starting at the bottom and work your way up to the top
When the bottom and sides are free gently lift the digitizer with the top as a hinge point heating it up if necessary.
Ta da! You can see the inner workings of the buttons
Notice that the buttons have pieces of transparent plastic leading light from the LEDs to the actual surface the light overspill happens around the search button so I put a tiny piece of plastic around it (there are probably more elegant ways around this... but I'm not that elegant to begin with so this worked just fine.
Cut out thin strips of tape and put them on the edges of the digitizer where the old adhesive was (or reuse the old adhesive if you can)
Close up the phone and there you have it... your warranty should still be valid... tho if any1 opens the phone up they will probably notice the extra piece of plastic (or whatever you used)
On a similar note my gf's digitizer is busted so I will be replacing it some time this or next week and could probably demonstrate this with photos before I actually replace the darn thing (assuming I can get ahold of a decent camera)
dessolator666 said:
On a similar note my gf's digitizer is busted so I will be replacing it some time this or next week and could probably demonstrate this with photos before I actually replace the darn thing (assuming I can get ahold of a decent camera)
Click to expand...
Click to collapse
That would actually be the coolest contribution I've seen in a ling time! Are you really willing to do that for our EVO community? If you did, you'd be our king.
Don't worry, it's on every EVO 3D. From GSM to CDMA.
The light bleed is from the screen back light. It does give the phone a cheap feel sometimes, but it's a common problem.
It's not as prevalent on cm10 with inverted gapps
(Don't ask me for help as I couldn't care if your phone explodes, eh! )
flashallthetime said:
It's not as prevalent on cm10 with inverted gapps
Click to expand...
Click to collapse
How come?
SecUpwN said:
How come?
Click to expand...
Click to collapse
Inverted gapps has black backgrounds so the screen bleeding is reduced
(Don't ask me for help as I couldn't care if your phone explodes, eh! )
---------- Post added at 10:56 PM ---------- Previous post was at 10:51 PM ----------
I can drastically reduce screen brightness which helps, there's still some bleeding
(Don't ask me for help as I couldn't care if your phone explodes, eh! )
dessolator666 said:
Yeh, warranty gone after opening it.... though now that I think of it... there may be a way around that. Namely I replaced the entire digitizer so I needed to take it apart fully, however since all the connections and cables are at the top of the screen and the buttons are (obviously ) on the bottom you could lift the digitizer up from the bottom and fix it without messing with the screws in the back (the one that voids your warranty).
To actually do this you will need:
Heat gun(or decent hair drier) anything with 500w or above should be plenty
Some good double sided adhesive tape (probably won't be able to reuse the original one)
A case opener tool (to lift the digitizer)
A piece of plastic or anything else opaque and nonconductive
Procedure:
heat up all the edges of the digitizer evenly (don't cook them, just heat them up )
Using a case opener tool get in between the digitizer and the aluminium chassis starting at the bottom and work your way up to the top
When the bottom and sides are free gently lift the digitizer with the top as a hinge point heating it up if necessary.
Ta da! You can see the inner workings of the buttons
Notice that the buttons have pieces of transparent plastic leading light from the LEDs to the actual surface the light overspill happens around the search button so I put a tiny piece of plastic around it (there are probably more elegant ways around this... but I'm not that elegant to begin with so this worked just fine.
Cut out thin strips of tape and put them on the edges of the digitizer where the old adhesive was (or reuse the old adhesive if you can)
Close up the phone and there you have it... your warranty should still be valid... tho if any1 opens the phone up they will probably notice the extra piece of plastic (or whatever you used)
On a similar note my gf's digitizer is busted so I will be replacing it some time this or next week and could probably demonstrate this with photos before I actually replace the darn thing (assuming I can get ahold of a decent camera)
Click to expand...
Click to collapse
I don't believe it can be done without opening the back. If I'm not mistaken, that's where the connector is and it can't be accessed from the front. I could be wrong though
Sent from my PG86100 using Tapatalk
HermanV0929 said:
I don't believe it can be done without opening the back. If I'm not mistaken, that's where the connector is and it can't be accessed from the front. I could be wrong though
Sent from my PG86100 using Tapatalk
Click to expand...
Click to collapse
I'm sure it can be done... because you have to do pretty much exactly that when replacing the LCD or digitizer
So first 2-3 days with the device I kept noticing more and more issues since its been out of the box. I'm really particular with anything I own and if I'm paying money for it then I expect nothing but the best, and I'll take care of my belongings the same.
As soon as I unboxed it I noticed that some of the edges of the metal finish were unevenly colored and scratched. The dark plastic fillers on the back had patches in them and were discolored also. I told myself I wouldn't be so nitpick-ey about those. Moving on...
Later once I setup the phone I realized the power button's right side was completely sunk in, while the volume rocker was also uneven, with the Volume up Side sticking out of the device, and the Volume down Side completely flush with the device.
Concerned I took it to the closest AT&T store where I've become quite friendly with some of the sales associates there. Just wanted to get an opinion as to whether I should live with these imperfections (it would have drove me crazy). I showed it to one of them and they urged me to call AT&T support and try to set up a buyers remorse period exchange straight away.
It took two hours to deal with AT&T customer service on the phone, but it was worth it. I'm shipping this one back and they're gonna priority ship out another one soon. The representative told me they've been getting a few calls regarding such hardware issues.
I'm interested to see if any of you have had any issues yet so far. And if this is a isolated situation with a few devices manufactured at different warehouses.
As with any new product launch, there are going to be some bad ones that slip through the cracks in the rush to get the product to consumers as quickly as possible. I'm glad you got your fixed rather easily, though!
Bammeh said:
As with any new product launch, there are going to be some bad ones that slip through the cracks in the rush to get the product to consumers as quickly as possible. I'm glad you got your fixed rather easily, though!
Click to expand...
Click to collapse
Yes of course I completely agree with you. With a few product launches recently and the ones I've bought right when they were released have had issues out of the box or after major updates. The XboxOne, PS4, Retina iPad Mini, 5S etc have given me a little trouble out of the box or after their big updates, but they're still premium devices. Same with the HTC M8 that's why I didn't make too big a deal about it and seek to get my money back. I just asked for an exchange that's all. The rep that helped me, he urged me to ask for a replacement. This device is going to my daily driver for the next year and a half or so. Really happy with it minus the little issues thus far. Best mainstream android device I've ever used.
Sent from my HTC One_M8 using Tapatalk
My M8 was random rebooting every so often. It was enough to notice it as a problem. I did a factory reset, problem still persisted. AT&T gladly exchanged and now I'm good to go ???
Sent from my Nexus 7 using Tapatalk
SO far I have the power button stick on me a few times. Pressing it a few times seems to get it to go back to normal.
Also once while on a call, afterwards the phone would not sleep. Powered the phone off. Ever since phone has been running smooth.
Glad you were able to get it exchanged. I've had mine for a few days and while there are no critical flaws, I do see some scratches that I most definitely did not cause and were there out of the box. I also know what you mean by the uneven banding because I have that too, it's very minor though. There are 2 surface scratches on the back that aren't noticeable unless you have really good eyes (which I do) and a very small chip at the front around the bezel that is impossible to cause naturally. I'm trying to tell myself I shouldn't be so picky because I've already unlocked the bootloader and put a custom rom on it and I assume if I want to exchange it at Best Buy I'll have to put the stock rom back on and lock the bootloader. I'm on the fence. I don't exactly want the Best Buy employee to think I'm crazy if I take it back plus it all takes up my time so I'm trying to tell myself it doesn't matter. If I caused the scratches I'd just live with it but it annoys me that they were there out of the box. Please tell me I'm crazy or I might actually go for an exchange.
Just got mine the other day and found a couple issues with it.
The top panel just below the front camera is pushed out a bit so there's sharp edge and stuff is already getting caught under it. You can push it down and make it flush but it pops back up after a while. Also my touchscreen will just randomly stop responding to touch. Going to reset to back to stock and exchange it later this afternoon.
pingy1030 said:
Glad you were able to get it exchanged. I've had mine for a few days and while there are no critical flaws, I do see some scratches that I most definitely did not cause and were there out of the box. I also know what you mean by the uneven banding because I have that too, it's very minor though. There are 2 surface scratches on the back that aren't noticeable unless you have really good eyes (which I do) and a very small chip at the front around the bezel that is impossible to cause naturally. I'm trying to tell myself I shouldn't be so picky because I've already unlocked the bootloader and put a custom rom on it and I assume if I want to exchange it at Best Buy I'll have to put the stock rom back on and lock the bootloader. I'm on the fence. I don't exactly want the Best Buy employee to think I'm crazy if I take it back plus it all takes up my time so I'm trying to tell myself it doesn't matter. If I caused the scratches I'd just live with it but it annoys me that they were there out of the box. Please tell me I'm crazy or I might actually go for an exchange.
Click to expand...
Click to collapse
Honestly you're lucky it's Best Buy. I've done multiple exchanges there before for each: MacBook, Xbox One and iPhones. They did it easy no questions asked. At least in my case. If I were you I'd exchange it. No excuses for the device to be that scratched up and imperfect out of the box. Also remember to check for Dead Pixels, Volume Rocker, and Power Button issues.
Sent from my HTC One_M8 using Tapatalk
rahtrip said:
Honestly you're lucky it's Best Buy. I've done multiple exchanges there before for each: MacBook, Xbox One and iPhones. They did it easy no questions asked. At least in my case. If I were you I'd exchange it. No excuses for the device to be that scratched up and imperfect out of the box. Also remember to check for Dead Pixels, Volume Rocker, and Power Button issues.
Sent from my HTC One_M8 using Tapatalk
Click to expand...
Click to collapse
Thanks for the advice. For a little bit today I was determined to go get an exchange but I kind of buffed out the worst scratch (which was only like 3mm) with a nail buffer so I think I'll just save myself the trouble of putting the phone back to stock, having to take it to best buy, and re-flashing the new phone. Plus I did not take a backup of the stock AT&T rom. I don't know if someone has posted it in the forums, I'm going to look, but it's just such a drag to go through with putting it back to stock then an exchange.
The volume rocker doesn't sit 100% parallel but it's very close, the power button has no issues, and the bezel is pretty well flushed with the speaker grills. I think I'll just keep this one, I am also afraid that the new one might even have worse problems. HTC needs to get their quality control tighter because I have had tons of devices but never a problem out of the box.
Next time I buy a phone I am going to make sure I check the condition thoroughly. Or at least check it before I root and flash a rom. When I got the M8 I just grabbed it and went...
So I said I wasn't going to exchange it but I was still annoyed by the flaws and I was approaching my 14 days.. took it to Best Buy today without putting it back to stock and was able to exchange it. They just switched out the SIM card and gave me a new one, but they did reiterate that they don't normally do it for scratches and they were making an exception. I could totally tell they didn't believe it was the manufacturer's fault, but they didn't give me attitude and were nice. They didn't look at the software or boot screen in the old phone so they didn't even see that it was unlocked and rooted. They mentioned it was getting sent back so HTC is going to have to deal with it, which they should have to because the one I exchanged for is totally perfect. I didn't realize the other one was even more problematic than I thought until I saw how well constructed this one is. The volume rocker doesn't fumble around, the screen is set perfectly leveled with the speaker grills, no scratches on bezel or back. This is how they SHOULD come, every single one of them. In the future when I get HTC phones I am going to examine it right then and there so I don't have to go through the trouble of sounding asinine while trying to explain what the store employees surely think are non-problems.
I don't think I would've made the exchange without this thread though so thanks. I'm now free to enjoy the awesomeness of this phone without being held back by structural annoyances.
The top panel just below the front camera is pushed out a bit so there's sharp edge and stuff is already getting caught under it. You can push it down and make it flush but it pops back up after a while.