Hi guys
I have strange problem with my phone - I'm unable to log in to YouTube, MyPhone and MarketPlace. Hard reset was not solving the issue, so I've downloaded new Vodafone UK rom from HTC site. My old one was 1.72, new one is 3.14. With YT it just goes back to log screen, Market and Myphone are giving me "unable to connect" or "download was unsuccessful" message. My internet connection works fine, I can browse sites and even watch movies via build in YT aplication. Tried multiple resets and still the same?
Right, bit more info what I've done. maybe that will throw some light on possible cause of my problem.
I've installed my mobiler and connected phone via Activesync
1st mistake - I did not read what it actually says on screen and unticked all positions on program list (thought this is the list of software that will be installed on my phone)
As you can imagine Activesync started removing all programs from my phone.
2nd mistake - trying to save my phone I quickly disconnected cable.
Some software had been already deleted, including sms patch
then I decided to restore my phone to earlier state using SPB backup
when fnished, I found out, than Sense wouldn't start
So, i decided to do hard reset
after this step I found out, that I was now unable to log into youtube, myphone and marketplace. i can access them from PC level, so I have not forgotten my passwords. Also I can browse internet fine, so it's not my network operator.
Question: is it possible, that SPB somehow damaged rom files?
Thinking that this may be the case I've decided to download fresh rom from HTC site. But after install issue remains
Hi guys,
I've just re-installed WhatsApp. I manually backed up my chat history before uninstalling using the built-in backup feature. When I re-installed it, the installation successfully found the backup and automatically restored it. I can see all my messages but the problem is the thumbnails of previous pictures do not open the full image. When I click on the thumbnail it says "Sorry, this media file doesn't exist on your SD card."
However when I check the folder, WhatsApp/Media/Images on my internal SD card, they are all still in there. It seems like the links are broken. Any new pictures that I receive after the re-installation work fine. And these new pictures are also in the said folder along with the previous pictures.
I have tried forcing a rescan of the media; moving all the pictures into another folder, rescanning, moving them back in then rescanning. I am on CM10. The WhatsApp folder is on the internal SD partition as it's always been (even in CM7).
Does anyone have any ideas?
CVonV said:
Hi guys,
I've just re-installed WhatsApp. I manually backed up my chat history before uninstalling using the built-in backup feature. When I re-installed it, the installation successfully found the backup and automatically restored it. I can see all my messages but the problem is the thumbnails of previous pictures do not open the full image. When I click on the thumbnail it says "Sorry, this media file doesn't exist on your SD card."
However when I check the folder, WhatsApp/Media/Images on my internal SD card, they are all still in there. It seems like the links are broken. Any new pictures that I receive after the re-installation work fine. And these new pictures are also in the said folder along with the previous pictures.
I have tried forcing a rescan of the media; moving all the pictures into another folder, rescanning, moving them back in then rescanning. I am on CM10. The WhatsApp folder is on the internal SD partition as it's always been (even in CM7).
Does anyone have any ideas?
Click to expand...
Click to collapse
try wipng data in settings >>applicatiin>>manage apps >>whatsapp >>clear data
and sign in again
or try to send an error report to whats app about this matter
Soul reaper said:
try wipng data in settings >>applicatiin>>manage apps >>whatsapp >>clear data
and sign in again
or try to send an error report to whats app about this matter
Click to expand...
Click to collapse
that's pretty much the same as uninstalling and reinstalling. but yeah gave that a try anyway and still the same result
and yeah i did email whatsapp support.. not sure if i'll get a reply though
Just don't think that's possible as of now. Maybe they'll enable it later. If they respond to your email, can you post their response here for all of us to see?
I think/ am quite sure that Whatsapp for now does not re-allow images to be put on their backup servers because of the space it uses. (for millions of users)
Guess that will be a feature will not get for the moment.
it's not restored (uploaded) back onto their servers..
i've restored many times before on CM7 with the thumbnail links (well pointers to be exact) to the full-sized images on the sd card being correct
but i've never experienced this breakage of the "pointers" =\
i will post their reply if they ever do
Loveleen Kaur (WhatsApp Support)
Jan 09 09:07 (PST)
Hi there,
Thanks for your response. Apparently, this issue is relative to switching from CM7 to CM10. We apologize for the inconvenience. We hope to resolve these types of issues in the future. Unfortunately, we cannot comment on the timeline of when a fix will be available.
If you have any other questions or concerns, please feel free to contact us. We would be happy to help!
--
Loveleen Kaur
[email protected]
WhatsApp Support Team
Click to expand...
Click to collapse
:/
interestingly enough.. the CM10.1 09/01 2nd build for the LG P990 fixed this whole problem!
Hi
After reading that email response and not seeing no update tells me this has not been resolved?
I just downgraded my phone back to my old one, which in the past I successfully transferred whatsapp (Xperia Mini Pro > Xperia Z)
Now for a temporary reason I need to transfer back from the Z to the Xperia mini pro.
Even though I have factory reset the Xperia mini pro and firmware updated it, when I go to restore the whatsapp, but I am missing the images between the time I got the Xperia Z.
There is like a 6 Month gap, all the Xperia Z media is not linked although they are all in the same folder?
There is a linking issue since the old ones load?
Any thoughts on this.
The only think i noticed that has changed was that the Xperia Z had the files on the Internal SD, where as the Xperia Mini Pro had them on the External SD... Which would explain it, but I cant actually put files on the internal space (it has none for user use)
I would like to resolve this at some point soon.
Many Thanks
i am facing a similar issue as well.
i had to send my xperia z for repair, so i did a backup of the whatsapp folder and did a restore to my old HTC desire s.
whatsapp on the HTC phone was saying that the media is not found (only for old media files), but new media received on HTC phone was ok.
after i got my xperia z back, i did a backup of the whatsapp folder on the htc phone and restored on my xperia z.
now xperia z is able to view all my old media files that were originally received on the xperia phone. but when i try to view any media that i received on the HTC phone, whatsapp is giving the "media not found error". but all the media files are inside the whatsapp directory.
Yeah I just got a note 3 a few weeks ago and transferred my WhatsApp folder from my LG 2X. Got the same problem again. They were both stored on internal SD. I don't think I can be bothered anymore.
Sent from my SM-N9005 using Tapatalk
I also encountered this problem "sorry this media file doesn't exist on your SD card" and the images are blurred, and after playing it for a while on my ace 2, I finally solved it. Its Whatsapp folder pointer problem.
Basically you need to use a file explorer, and there should be 2 folders, sdcard0 (internal phone memory) and extsdcard (external sd card), your backup (conversations, images, videos) are in extsdcard, and you need to copy the media folder in extsdcard/whatsapp folder and then paste it to sdcard0/whatsapp folder (overwrite), and that's it. If your sdcard0/whatsapp/media contains some images already, then you got to copy the images from extsdcard to sdcard0 (not by folder overwrite).
Hope this helps
I'm having a similar problem.
I downgraded my Samsung Galaxy S from CM11 (which I used for about 6 months) to a custom ICS mod. Even though al my media files are located in the correct folder on my internal SD card and Whatsapp properly reloaded my chat database, Whatsapp doesn't seem to be able to locate the pictures I received or took in the last 6 months. However, pictures from before CM11 are detected properly.
Did something changes in the filesystem setup between ICS and CM11? If so, is there a way to correct this for Whatsapp??
right now the offical last version is 2.11.378 which i downloaded from play store after a clean new rom and i got the "unable to restore" message. then i had downloaded whatsapp+ because of the more options. so i said lets try nothing to loose and voilaaa succesfully restored even with the pictures and everything. i checked the + version. right now it is 2.11.301
thewalekk said:
right now the offical last version is 2.11.378 which i downloaded from play store after a clean new rom and i got the "unable to restore" message. then i had downloaded whatsapp+ because of the more options. so i said lets try nothing to loose and voilaaa succesfully restored even with the pictures and everything. i checked the + version. right now it is 2.11.301
Click to expand...
Click to collapse
I just tried now with Whatsapp+ but still nothing...
Those who cant get their history back, here is the %100 working answer.
First rename your whatsapp folder something else just incase.
Then download whatsapp+ 6.15D and install
Rename your folder back again as whatsapp
Open the app and register your phone just like original version
(If you had a plus backup before the app will ask to restore the plus backup. Pass it and register as normal)
Now restore your messages (you will see it will be restored)
Now go to the plus options and take a full plus backup (not normal whatsapp backup! Plus backup!)
Now rename whatsapp folder again just incase and uninstall whatsapp+ and install the latest plus version
Rename the folder back
This time use plus restore option when you first open the app
And there you go... latest version and your all messages are back )
P.S : Sometimes you can get an error when you register your phone like "your client's base has chaned" if you get the error install the latest original from play store and uninstall it and do the steps from the begenning...
b1inarical said:
i am facing a similar issue as well.
i had to send my xperia z for repair, so i did a backup of the whatsapp folder and did a restore to my old HTC desire s.
whatsapp on the HTC phone was saying that the media is not found (only for old media files), but new media received on HTC phone was ok.
after i got my xperia z back, i did a backup of the whatsapp folder on the htc phone and restored on my xperia z.
now xperia z is able to view all my old media files that were originally received on the xperia phone. but when i try to view any media that i received on the HTC phone, whatsapp is giving the "media not found error". but all the media files are inside the whatsapp directory.
Click to expand...
Click to collapse
Hi
A friend just experienced the same "Sorry, this media file doesn't exist on your SD card." problem when he moved his WhatsApp chats between two phones, like b1inarical did with his Xperia Z and HTC Desire S.
Has anyone found a technical workaround to this perennial WhatsApp account transfer problem, or is it innate and cannot be solved?
Thanks in advance.
This worked for me - backup the entire WhatsApp directory from the old phone from the SDCARD (or wherever it is on your phone), then copy it to the new phone BEFORE you install WhatsApp. When you install it on your new phone choose to RESTORE THE MESSAGE backup and the images should be linked to the correct directory on your phone
sam10000 said:
Hi
A friend just experienced the same "Sorry, this media file doesn't exist on your SD card." problem when he moved his WhatsApp chats between two phones, like b1inarical did with his Xperia Z and HTC Desire S.
Has anyone found a technical workaround to this perennial WhatsApp account transfer problem, or is it innate and cannot be solved?
Thanks in advance.
Click to expand...
Click to collapse
sam10000 said:
Hi
A friend just experienced the same "Sorry, this media file doesn't exist on your SD card." problem when he moved his WhatsApp chats between two phones, like b1inarical did with his Xperia Z and HTC Desire S.
Has anyone found a technical workaround to this perennial WhatsApp account transfer problem, or is it innate and cannot be solved?
Thanks in advance.
Click to expand...
Click to collapse
I have found the root cause, but not a way to fix this issue.
By switching WhatsApp from a Nexus 5 to a Galaxy S2 (have to send N5 in RMA) I restored conversations but media link is broken, although the folder has been placed correctly.
By opening your WhatsApp DB (/data/data/com.whatsapp/msgstore.db) with a text editor like Notepad++, look for
Code:
/storage/emulated/0/Whatsapp
This is the WhatsApp folder on my Nexus 5. However, the internal SD card on the Galaxy S2 is /storage/sdcard0. Since WhatsApp is quite stupid, it saves the FULL path in the DB, instead of pointing straight to /sdcard/.
If I open this DB with ANY SQLite browser, I can find only few of these paths, contained in the media_refs table. Only 51 results are shown, while I have thousands of audio clips and pictures. Messages table does contain many information, including the Whatsapp server where the media has been downloaded, but not the path on the device.
Does anybody know how to pull this information? It is displayed when opened in Notepad++ (and I can see thousands of results searching for /storage/emulated/0/) but the DB table does not show all of them...
Sorry to bump an old thread but is the only thread I can find with a similar issue to mine. HTC M8 (lolipop) is in for repair and managed to back up my chat history to a loan phone from a friend HTC desire 610 (kitkat). Chat history has been restored with no issues. But the media images are "not on SD card" however if I manually browse they are there. Did anyone find a solution or a way to change the path as per Oliver's post?
Strange part is that videos have moved over with no issues. Just images.
Hi Folks,
First of all, i did not find Micromax HD A116 relevant forum that is why i think this should be the good place to ask my question.
I recently bought this phone and after successfully installing Whatsapp latest version 2.9.4x, i can send and receive messages,
Issue : but when i try to send picture/images using attach option from my whatsapp i get an error "Image Preview is not available please try again" when i try to send Image directly from gallery's share option it sends some audio file from somewhere, i didnt even find that audio file in my phone using x-plore, i am very much confused what to do next. any idea?
Please share your thoughts.
Thanks,
Manish Bansal
qualityking said:
Hi Folks,
First of all, i did not find Micromax HD A116 relevant forum that is why i think this should be the good place to ask my question.
I recently bought this phone and after successfully installing Whatsapp latest version 2.9.4x, i can send and receive messages,
Issue : but when i try to send picture/images using attach option from my whatsapp i get an error "Image Preview is not available please try again" when i try to send Image directly from gallery's share option it sends some audio file from somewhere, i didnt even find that audio file in my phone using x-plore, i am very much confused what to do next. any idea?
Please share your thoughts.
Thanks,
Manish Bansal
Click to expand...
Click to collapse
How did you manage to register it?? Because Whatsapp just could not go past the verification for me. Came up with a error message everytime.
Works fine for me, did you try with a new network or uninstall/re-install Whatsapp?
Same problem here but fixed
hi qualityking i have the same problem with my new Micromax HD A116. but i mention that i dont have problem about audio file.
i uninstall Whatsapp and install WhatsApp again
This has fixed my WhatsApp problem.
For unknown audio file i advice to go for any good mobile antivirus.
I had the same problem. Just removed it and installed it again. works fine now.
worked perfectly fine was slow at first but i reinstalled it again
A.
Catalyst06 said:
How did you manage to register it?? Because Whatsapp just could not go past the verification for me. Came up with a error message everytime.
Click to expand...
Click to collapse
Whether ur phone asking for reset or might be u must have some issues with network..go to nearest network centre...and do update ur sim
rest uploading pics..accept gallery do download any other pic art..like picasa pixler or etc..i hope ur problem will get solved
Hello everybody, and thank you if you've taken the time to read this.
As other people have had problems with in the past, I cannot watch Youtube videos (either from a browser or in the app) because when I click on a video, I get the "no network connection right now" message. This message also pops up immediately after clicking on the Youtube app. My phone doesn't have a data plan and I've been doing all of my surfing on wifi, and this wasn't a problem until three days ago.
I don't have experience with rooting phones or keeping up to date with new software and the like. I can only give you as much information as I can.
Firmware version: 2.1 -update1
Baseband version: T959UVJI6
Kernel version: 2.6.29
Build number: ECLAIRE.UVJI6
I've cleared the cache and data for Youtube, I've tried to find the Youtube app on the marketplace and "My Apps" to see if there was an update I needed but couldn't find it (it may be something pre-loaded into the phone). I've also tried a factory reset.
The last thing I've tried was to go to the system/etc folder, backup the "hosts" file, opened it with a text editor and delete all entries for "#youtube". However, when I open up the "hosts" file, all i see is:
127.0.01
localhost
I don't know if that was because of the factory reset or anything else I tried.
I can watch other videos just fine, whether online or on my phone. When connected to the same wifi with another phone, I can watch youtube videos. Any help would be appreciated, and I will try my best to accommodate any requests for more information.
Checking
I will be checking this thread for responses until I either find a solution that works and will post it here, or Youtube magically starts working again and I will post here. In any case, please feel free to put in any help if you are able.
My phone was restarting at the logo. Software was corrupted.
I downloaded the Stock Rom from XDA developers, and followed every thread that could help me install fresh rom.
First problem I faced that flashing failed at FDL2.
Then somewhere on the forum I read that unchecking the calibration option in the download tool would help. I unchecked the calibration option, and lo! it flashed.
So, new software was installed. I was happy but that happiness didn't last long.
I noticed that the new software had some problems.
1. Dialer crashed as I tried calling or someone called me. As a result, I was unable to pick a call or make a call.
2. Bluetooth was successful in pairing with any device, but it refuses to receive or send any file. When I tried to send any file, there was no option of bluetooth in sharing. And when tried to receive any file from other device, there was no movement in my phone, while the phone showed the request rejected.
3. Camera clicked photos fine, but there was no preview on the screen. That is, when I opened the camera, it showed every camera option but the screen was black, there was no image of the person standing behind it. And when I clicked the shoot button, the image shot fine.
4. Internet connects, but only the sending arrow blinked; there was no receiving. Therefore, no site opened.
5. SD card, when inserted, mounted with no problem, but I was unable to delete or copy any file from it. I could only read files from it, i.e. installing software, etc.
6. Videos when played, only sound emerged, no video, even after installing MX player.
7. There was no calender in the menu, while I checked the system.img (with the help of Greenleaf_Yaffs-IMG_Manager on pc) that it was included in the system apps, but not installed while flashing.
8. IMEI numbers were changed. Bluetooth and wireless address were changed. Also, I noticed that bluetooth share app was not installed while flashing, though it was included in the stock rom.
Of all the eight problems listed above I could only rectify the crashing dialer problem and IMEI problem.
Using VRoot, I rooted my phone and using system_app_installer I replaced the dialer from the original stock dialer that I backed up earlier. I tried to install bluetooth share, but it only showed successful installation, but it did not appear in the list of system apps. I installed it several times, but each time it installed as if a fresh app, there was no prompt for a replace, and there was no result. Similar was the case with the calender app.
I rectified the IMEI using WRITE IMEI_R1.5.3001. The IMEI were written in the back of the phone so I could write the original IMEIs but I didn't have any idea of bluetooth and wireless address.
But I couldn't find any solution to the other problems for the past 1 month. I searched all over the net, but no avail.
Now, I think this all problem has its root when I unchecked the calibration option in the download tool. If this is the case, what should I do?
Please guide, friends. Desperately need your suggestions.
Thank you.