[Q] Need help!!! no service on moto e after flashing stock rom - Moto E Q&A, Help & Troubleshooting

hello guys, first of all excuse my english its not my main language. i really need your help! about a week ago, i unlocked the bootloader/rooted my moto e XT1021 and put cm12 nightly on it. after a couple of days, it asked me to do a cyanogenmod system update via OTA, so i did. but when it first booted the phone after that, it kept saying that the user UI crashed, everytime. so i couldn't go anywhere on my phone! I tried wiping cache and dalvik cache, nothing worked. so i wiped all the data on my phone and unroot it and put a stock firmware on it. at this point, i saw that i did not have any signal on my phone, but I taught it wasnt really important, so i re-rooted it and I flashed cm12 again. It worked great but i didnt have no service.. so i check on google and all that to see if i could fix this, i tried flashing the rom with TWRP and CWM, and it didnt change anything. I tried flashing an earlier version of the cm12 nightly, didnt work. now i put back the stock rom again, nothing is working! oddly, when i look in about phone > status, I CAN see my phone number and my IMEI are there. but it says that radio is off. for that, i tried doing *#*#4636#*#* in my dialer to go in the phone information menu to activate the radio, but nothing worked. and when i go to my quick settings, I can see that my airplane mode is off, but when i hold the power button and see the shut down options, it tells me that my airplane mode is on! I really dont know what to do, and i really need your help. i know its a long read, but please help me out! if you need more info just tell me maybe i forgot some things.. thanks alot

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durocherwilliam said:
hello guys, first of all excuse my english its not my main language. i really need your help! about a week ago, i unlocked the bootloader/rooted my moto e XT1021 and put cm12 nightly on it. after a couple of days, it asked me to do a cyanogenmod system update via OTA, so i did. but when it first booted the phone after that, it kept saying that the user UI crashed, everytime. so i couldn't go anywhere on my phone! I tried wiping cache and dalvik cache, nothing worked. so i wiped all the data on my phone and unroot it and put a stock firmware on it. at this point, i saw that i did not have any signal on my phone, but I taught it wasnt really important, so i re-rooted it and I flashed cm12 again. It worked great but i didnt have no service.. so i check on google and all that to see if i could fix this, i tried flashing the rom with TWRP and CWM, and it didnt change anything. I tried flashing an earlier version of the cm12 nightly, didnt work. now i put back the stock rom again, nothing is working! oddly, when i look in about phone > status, I CAN see my phone number and my IMEI are there. but it says that radio is off. for that, i tried doing *#*#4636#*#* in my dialer to go in the phone information menu to activate the radio, but nothing worked. and when i go to my quick settings, I can see that my airplane mode is off, but when i hold the power button and see the shut down options, it tells me that my airplane mode is on! I really dont know what to do, and i really need your help. i know its a long read, but please help me out! if you need more info just tell me maybe i forgot some things.. thanks alot
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You most probably flashed the wrong firmware for your device. You need to find the correct firmware or a firmware for the same region, e.g. if you have a UK version device then the EU firmware should work too, but if you flash the Brazilian firmware you will lose GSM signal. If you flash the wrong firmware version and then flash any custom ROM you will still not have GSM signal, so you need to flash the correct firmware and then the custom ROM.
If you are unsure which is the correct firmware for your device, go to bootloader mode, open command window (cmd.exe) and enter the following:
Code:
fastboot getvar ro.build.version.full
You will get the correct firmware version in output.

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panart said:
You most probably flashed the wrong firmware for your device. You need to find the correct firmware or a firmware for the same region, e.g. if you have a UK version device then the EU firmware should work too, but if you flash the Brazilian firmware you will lose GSM signal. If you flash the wrong firmware version and then flash any custom ROM you will still not have GSM signal, so you need to flash the correct firmware and then the custom ROM.
If you are unsure which is the correct firmware for your device, go to bootloader mode, open command window (cmd.exe) and enter the following:
Code:
fastboot getvar ro.build.version.full
You will get the correct firmware version in output.
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hi, my device is a canada variant, and when i enter the command i get this : Blur_version.20.11.15.condor.retu
and i tried to download the stock firmware from the site sbf.droid-developers but whenever i try to go on the site it says file not found ect... i cant find a download for the canadian variant of my phone!!

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durocherwilliam said:
hi, my device is a canada variant, and when i enter the command i get this : Blur_version.20.11.15.condor.retu
and i tried to download the stock firmware from the site sbf.droid-developers but whenever i try to go on the site it says file not found ect... i cant find a download for the canadian variant of my phone!!
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Click to collapse
You didn't paste the complete version so i can't read it (version is broken in 2 lines).
Is it RETCA XT1023? If yes try flashing this.

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panart said:
You didn't paste the complete version so i can't read it (version is broken in 2 lines).
Is it RETCA XT1023? If yes try flashing this.
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Click to collapse
this is the whole thing : (bootloader) ro.build.version.full[0]: Blur_Version.20.11.15.condor_retu
(bootloader) ro.build.version.full[1]: glb.retuglb.en.US
ro.build.version.full: Done
finished. total time: 0.016s
im not sure if its xt1023 or xt1021 but when i plug it on my computer to as a media device its written xt1021

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Check Imei no.
Try *#06# and check whether it is okay or not!?

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SuperMan(Alex) said:
Check Imei no.
Try *#06# and check whether it is okay or not!?
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Click to collapse
yes i do see my IMEI

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durocherwilliam said:
this is the whole thing : (bootloader) ro.build.version.full[0]: Blur_Version.20.11.15.condor_retu
(bootloader) ro.build.version.full[1]: glb.retuglb.en.US
ro.build.version.full: Done
finished. total time: 0.016s
im not sure if its xt1023 or xt1021 but when i plug it on my computer to as a media device its written xt1021
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Blur_Version.20.11.15.condor_retuglb.retuglb.en.US
That is a retail US variant, not sure if it's XT1023 or XT1021 though, you can find out by reading the label on the box of your device.
You can find the stock firmwares for US devices here.
If this doesn't help you then write a post in this thread and OP (lost101) can probably help you out.

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panart said:
Blur_Version.20.11.15.condor_retuglb.retuglb.en.US
That is a retail US variant, not sure if it's XT1023 or XT1021 though, you can find out by reading the label on the box of your device.
You can find the stock firmwares for US devices here.
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damn I dont have the box with me well I will try both and I will tell you if its working! thanks alot for the files man

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durocherwilliam said:
damn I dont have the box with me well I will try both and I will tell you if its working! thanks alot for the files man
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No problem, i edited my previous post and added some info so be sure to read it again.

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panart said:
No problem, i edited my previous post and added some info so be sure to read it again.
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alright thanks im downloading the us variant for the xt1021, if it doesnt work im gonna try the xt1023 one, the download is slow so it'll take a while but i'll let you know the results! if this work man your a hero lol

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durocherwilliam said:
alright thanks im downloading the us variant for the xt1021, if it doesnt work im gonna try the xt1023 one, the download is slow so it'll take a while but i'll let you know the results! if this work man your a hero lol
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Actually i'm not a hero, in fact i was in the same boat as you. I didn't have the stock ROM (or its details) for my device when i flashed CM11 so when i wanted to return to the stock ROM i found an XT1021 US stock ROM thinking that because it's XT1021 it should work on my GB device, i flashed it and the outcome was: no GSM signal. Then i posted in the thread i shared in my previous post and the OP (lost101) found the GB stock ROM for me, i flashed it and got GSM signal back.

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panart said:
Actually i'm not a hero, in fact i was in the same boat as you. I didn't have the stock ROM (or its details) for my device when i flashed CM11 so when i wanted to return to the stock ROM i found an XT1021 US stock ROM thinking that because it's XT1021 it should work on my GB device, i flashed it and the outcome was: no GSM signal. Then i posted in the thread i shared in my previous post and the OP (lost101) found the GB stock ROM for me, i flashed it and got GSM signal back.
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hello again, on my box it says XT1023 and I try the us retail version which is : RETUAWS_XT1023_4.4.4_KXC21.5-53_cid9_CFC.xml and it doesn't work. now I am downloading the canada retail version : RETCA_XT1023_4.4.4_KXC21.5-40_cid14_CFC.xml.zip and I hope it will work

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panart said:
Actually i'm not a hero, in fact i was in the same boat as you. I didn't have the stock ROM (or its details) for my device when i flashed CM11 so when i wanted to return to the stock ROM i found an XT1021 US stock ROM thinking that because it's XT1021 it should work on my GB device, i flashed it and the outcome was: no GSM signal. Then i posted in the thread i shared in my previous post and the OP (lost101) found the GB stock ROM for me, i flashed it and got GSM signal back.
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finally i got it by flashing the canada retail firmware ! thank you very much !

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durocherwilliam said:
finally i got it by flashing the canada retail firmware ! thank you very much !
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Glad to hear you got it sorted out!

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Xt1022
Hi, I have simillar problem with my moto e (xt1022 - french version). I already tried a lot of stock versions of Kitkat, Lolipop and CM 11.
But radio is still not working, I was trying to decribe my problem here: http://forum.xda-developers.com/moto-e/help/xt1022-service-status-radio-off-t3049496
Do you have other ideas, how to solve it?

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moto e no service
my friends, and sorry for calling you just like that but im just needing some really good help!!!! id ont even really know hiw to really thread but ok, moto e xt1022, got tried a lot, like im just getting crazy know, here the issue: after some misterious process de phone has not signal, but there is nothing wrong with my signal, im registered on carrier, but even showing full bar indicateor says not service on configurationes, please help, thanks. i flashed, with moto tools, with mfastboot, im getting crazy with those motos g and e dudes...

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bro
durocherwilliam said:
damn I dont have the box with me well I will try both and I will tell you if its working! thanks alot for the files man
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flash kit kat rom
imei comes to null
flash lolipop rom it fix the

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help
panart said:
Glad to hear you got it sorted out!
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please do you have the GB rom i have the XT1072 device but when i try flashing it, it says image file too big, then i flashed the XT1068 eu version it worked but no gsm or wifi

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lucifermorn said:
please do you have the GB rom i have the XT1072 device but when i try flashing it, it says image file too big, then i flashed the XT1068 eu version it worked but no gsm or wifi
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Sorry, i don't have Moto E or G anymore. BTW you are posting in MOTO E XT1021 forum, XT1068 and XT1072 are Moto G 2nd gen.