Just before Christmas, I noticed that the XDA wasn't charging. Closer
examination revealed that, horror of horrors, there was a dent in the
casing which had bent the power connector terminal. The overall size of
the dent is about as big as the point of a pencil. It appears to have
been caused by a key whilst in my pocket, and whilst in its "protective"
leather case!
O2 told me to send it off the their specialist repair place in Norwich (
Radiophone Ltd), although the shop manager was pretty unhelpful, telling
me that if only I'd taken out insurance, he could have given me another
one - he was more interested in selling me a replacement. Eventually he
arranged for a jiffy bag to be sent to me to send it off in (It apparently
isn't possible to do this yourself). I was rather annoyed - although the
invoice says "insurance declined" on it, nothing was mentioned at the
time, AND it was £399 when I got it, AND I was ill and unable to take it
back within 14 days, AND the price then fell £100, AND they doubled the
memory to 64MB (you get the picture!). Probably I wasn't therefore as
reasonable about this as I might have been, because I started making
comments about Sale of Goods Act, Merchantable quality and so on.
To cut a long story (or even a longer one if I'm honest) short, the O2 XDA
repair centre says that it can't be repaired economically. I don't
believe them - the visible damage is so slight I think you could sell the
XDA without anyone noticing until they realised it wouldn't charge, and it
worked absolutely fine until the battery gave up. I think it likely that
a replacement connector on the bottom would fix it. The problem is O2 are more interested in selling me another one, and they tell me there is
nowhere in the UK where I could send it for a second opinion (I think
that's wrong too - the connector is physically the same as the iPaq and
Orange SPV).
To make matters worse I bought this on the one credit card I have that
doesn't have purchase protection!!!!
Anyway, the question is, does anyone know where I could send the dead XDA for a second chance of getting it fixed?
cheers
Richard
Oops, how silly do _you_ feel?
Unless you can find someone accredited by O2/HTC to repair under warranty there is nowhere else in the UK.
I would try to start again, telling O2 that the damage existed right out of the box.... Therefore, it is covered under warranty.
It's not honest, but they are not at all helpful are they? Personally I think O2 are rubbish. they make millions and when something like this comes down the line all they want is your money... again! and having only one service and repair facility is deplorable!
Help!! Need a replacement screen for my BA anybody have a spare or know where to get a replacement screen for a reasonable price.Not sure how I broke it but there is a crack down the center of the screen and now it w'ont work.
I am really sorry for you. I cracked my iPAQ screen a while ago and found a replacement at ipaqrepair.co.uk....but I guess they are only for iPAQs
I know how you must feel
Thanks will check it out anyway and yes totally gutted I use the BA for everything like having my right arm cut off ,
Have noticed that it is only the glass that is cracked it is not bleeding at all and i think that the digitizer is only mlfunctioning because of the crack is it possible just to replace the glass panel and not the lcd display?
Try calling HTC Europe at 08712-23-0217. Leave a message and they will call you back in a day time. Just tell them your problem and see how much would they charge for it. I've got my under warranty HTC Charmer to them TWICE for some speaker/motherboard problem, and so far so good. Their service is better than I expect from a Taiwan company.
andytl said:
Have noticed that it is only the glass that is cracked it is not bleeding at all and i think that the digitizer is only mlfunctioning because of the crack is it possible just to replace the glass panel and not the lcd display?
Click to expand...
Click to collapse
Yes it is, there are 2 distinct types of digitiser though, the sony and the toppolly one. There is another poster selling just a digitiser, I went into more detail in that thread. HTCEurope a: won't repair and XDA IIs and b: won't swop just the digitiser, they swop the entire LCM assembly.
Richard
Just been quoted £125 to repair the screen by a company called Apex, trouble is the phone only cost me £150 in my book thats beyond econmical repair if it was a car it would be a write off.I think it will have to be an insurance job (get a free one with bank account) unless someone comes up with a reasonable price on a used one.
andytl said:
Just been quoted £125 to repair the screen by a company called Apex, trouble is the phone only cost me £150 in my book thats beyond econmical repair if it was a car it would be a write off.I think it will have to be an insurance job (get a free one with bank account) unless someone comes up with a reasonable price on a used one.
Click to expand...
Click to collapse
IIRC the other poster wanted €40 for his sony digitiser....
Richard
Cheers Richard must have missed that in his post will take a look dont know which one is in mine dont want to open up the case just yet want to wait and see what the insurance comes up with.Any way just bought a wizard brand new on ebay for £200 hope I have more luck with that
andytl said:
Cheers Richard must have missed that in his post will take a look dont know which one is in mine dont want to open up the case just yet want to wait and see what the insurance comes up with.Any way just bought a wizard brand new on ebay for £200 hope I have more luck with that
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The sony one he has can be 'widenend' to fit any LCD so it doesn't matter what's in your phone - just remove the warranty seal completley - the odds are they won't repair your handset they'd just replace anyway if you claim on insurance as they would have to use new parts - no trawling ebay for them to fix your phone....
Richard
Well guys sent my BA off to the insurance company and had a phone call today said they could not repair or replace it, and then THEY DESTROYED MY PHONE and then they said they can give me a cash settlement or the choice of Nokia n91 or the n90 what do you guys think, what should I go for? and more to the point how much would the cash settlement be as you can no longer get the blue angel anymore new that is.
Anybody been in this situation would not mind the n91 but it is not satnav capable at the moment and I need this capability.
Check the prices on somewhere like expansys, get the more expensive, flog it on ebay, buy a 2nd hand blueangel.
I sold a boxed MDA III for just £100 on there the other week :-(
PM me and I might be able to help if you need it sourcing one.
Can't fix it my @$$.....muppets.
They should not have destroyed your phone and infomed you after the event IMO.
EDIT - IIRC expansys do still have the [email protected] £600. Ask them for a cheque!!!!!... :twisted:
Richard
Yes was surprised they did not ask me first but oh well still have the mini s just like having the bigger screen for sat nav loooking t expansys think your right I'll go for the money.
Update insurance have coughed up £450 not bad considering I only got it for £150 :lol: :lol:
my digitizer broke last night. i been chatting with a few reps, calls, in store, they wont do it. wtf. i pay $8 a month for no damn reason. that physical damage they should be able to cover it without that freaking 100 deductible for replacement i need it repaired not replaced at this moment i am willing to resign my contract with them so freaking frustrated
Gillw202 said:
my digitizer broke last night. i been chatting with a few reps, calls, in store, they wont do it. wtf. i pay $8 a month for no damn reason. that physical damage they should be able to cover it without that freaking 100 deductible for replacement i need it repaired not replaced at this moment i am willing to resign my contract with them so freaking frustrated
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Click to collapse
Tough luck, unfortunately. I remember I had to get a PSP for sister's birthday. It was in 2 weeks. She opens the box and screen is cracked. The weird part is, the casing is perfect, but the LCD itself is cracked. I go back to Best Buy, and there's nothing they can do, since the thing left the store and 2 weeks passed. I had to buy another one.
Think about it yourself. If you were Sprint, would you think that screen miraculously just broke, or the person in front of you simply trying to avoid paying a deductible?
It's a crappy deal, but it happens.
I'd be pissed
Sent from my PG86100 using XDA App
yeah, i'd keep complaining
How does the $8 insurance NOT cover this?
Take it to another Sprint store.
That's complete BS that they wouldn't replace it.
Gillw202 said:
my digitizer broke last night. i been chatting with a few reps, calls, in store, they wont do it. wtf. i pay $8 a month for no damn reason. that physical damage they should be able to cover it without that freaking 100 deductible for replacement i need it repaired not replaced at this moment i am willing to resign my contract with them so freaking frustrated
Click to expand...
Click to collapse
how did it break?
oohaylima said:
How does the $8 insurance NOT cover this?
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Click to collapse
The $8 insurance does cover this, he does not want to pay Asurion the $100 deductible to have it replaced. The OP does not want to give up his phone for a replacement and pay the deductible of insurance. Instead he wants a service center, if thats actually where he is going to, and not just a regular store front, to fix it for him.
Service centers (in store) have the ability to fix stuff, and generally they do repairs on stuff that is warrantied thru the manufacturer. Key word is Warranty, ie manufacturers defect.
PHYSICAL Damage, ie broken glass, lcd, water damage, are not covered by this and must be dealt with thru insurance provided by Asurioun.
Bottom line is if the screen is broken in the wireless industry thats considered Physical Damage and not covered by any warranty. Not covered by any instore repair or exchange.
This is coverd thru the insurance agency via replacement thru the mail and a deductible.
---------- Post added at 09:47 AM ---------- Previous post was at 09:42 AM ----------
Gillw202 said:
my digitizer broke last night. i been chatting with a few reps, calls, in store, they wont do it. wtf. i pay $8 a month for no damn reason. that physical damage they should be able to cover it without that freaking 100 deductible for replacement i need it repaired not replaced at this moment i am willing to resign my contract with them so freaking frustrated
Click to expand...
Click to collapse
Actually let me get some clarification.
The digitizer is the unseen part of the Glass that responds to touch.
Is the Glass broken or intact?
If the glass is intact, and your device is not responsive to touch, and has no liquid or physical damge then yes the service center should repair/replace that device in house.
If the GLASS is broken, that then suggests physical damage. Regardless of the digitizer working or not, if the glass is broken they arent obligated to fix it. That now falls under Physical Damage / Customer abuse, voids all warranty, and is up to you to use Asurion / File the insurance claim, pay a deductible and get a replacement.
thats crazy that its broken... Had a similar problem on my OG EVO, however Asurion upgraded me to the 3D, so the 100$ deductable was worth it (for me)...
I wonder if you paying a repair center to fix it, would be less than 100$?
Yeah, it's pretty universal for every carrier (I'm actually a tech in a Sprint service center right now, but I've worked for others).
If it stops working but there's no actual damage to it (cracks, liquid, etc) it's considered a failure. With Sprint specifically, if you have the $4 or $8 plan it's a free replacement or repair. If you don't, it's $35 or you can go through the manufacturer if it's still under their warranty. Other carriers will usually have a replacement through the mail program. With those, if you send them back a phone that's been damaged as opposed to failed, they'll ship it back and bill you the full price of the replacement.
If the phone's been damaged (or lost) that's a different story. As far as I know, every carrier uses Asurion, and that's a $50 or $100 deductible depending on the phone. The analogy would be car insurance - if your car breaks when it's under the warranty, they fix it free. If you crash your car, you pay a deductible to get it fixed.
Since screens don't ordinarily crack on their own, that's considered user damage and you have to pay for it.
And incidentally, if it had failed but not been damaged, they would have still had to order you a refurbished replacement (for free) since Sprint isn't shipping out digitizers.
Stuff like this sucks I have a 2 week old $1100 Toshiba laptop that the main board took a dump and the lcd and no one will do anything about it. It's one big brick
Sent from my PG86100 using XDA App
bryce850 said:
Stuff like this sucks I have a 2 week old $1100 Toshiba laptop that the main board took a dump and the lcd and no one will do anything about it. It's one big brick
Sent from my PG86100 using XDA App
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You might be able to find you mb online for a cheap price along with your lcd. The mother board and screen are easily replaced with the correct tools, patience,and a little nerve. I've done a few myself and the process isn't that time consuming either. If you can track down the parts for the right price I'd say give it a shot if your up to it. If not you can always sell the processor, ram and hd for parts or keep them as a backup. Just a thought and sorry for your loss. I had a laptop mb crash on me so I know its a frustrating ordeal.
Locked & Loaded
""shooter on Deck""
Don't listen to them, one time i broke the screen on my palm pixi(old phone which i had insurance on), went to the sprint store nearest to me they no can do, so i went to the one a little further away and they replaced it... it really depends on who you talk to.
Sometimes key thing is the way u talk. I find it they been stressed with the *****ing of other people. Be nice ask how is your day etc. Sometimes it works and they will go ahead and help as much they can. I have people try their hardest to help long after I given up.
Sent from my PG86100 using XDA App
My digitizer was malfunctioning and they replaced the screen. The glass was intact but wan't responsive most of the time. I didn't have to pay a dime. If you broke the screen, your probably out of luck and will have to pay the deductable to get it replaced. Or you can purchase a new screen and replace it yourself. I'm not sure if it's all you would need but they sell them on Amazon. I haven't posted enough here to give you the link.
I will agree it depends on the Sprint repair store you go to. The one right by me has an evo with a shattered screen, and the sign says "We can fix this". They are a corporate sprint store, and have always been really good with customer service.
yea the sprint store around here will fix it also but it cost 75 bucks to get it fixed just pay it u broke the screen thats what insurance is for you pay 100 dollar deductable so u dont have to pay 600 for a new phone call them tell them you lost it and then u will get to keep the old one and im sure you can find someone on craigslist that will give ya a little cash for the broken one prolly fix it themselves and flash to cricket
As mentioned, it depends on what store you go through and how you talk to people. I took my OG Evo to the Sprint service store because a piece of the case just broke for no reason and had them look at it, they took it back and put a new housing on it and told me that they are not suppose to repair physically damaged phones but they did me a favor.
If you don't want to pay $100 then get a Digitizer from ebay, a tool kit and do it yourself. You would be amazed what you can do on your own and save a buck.
erick1499 said:
Don't listen to them, one time i broke the screen on my palm pixi(old phone which i had insurance on), went to the sprint store nearest to me they no can do, so i went to the one a little further away and they replaced it... it really depends on who you talk to.
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Click to collapse
This is very true with sprint. I have insurance and been in multiple stores for different issues. Once u find a certain store that does things the way u like, stick to that store. I have had probably 6 or 7 devices replaced(some of them the same model) and 2 upgrades done without ever paying a deductible. Some stores wouldn't do anything some would tell me I have to file with assuron, this tore looks at what I bring in and if is hardware problem takes care of me no questions asked. Hopefully they never change.
If ur ever trying to dispute something over the phone and someone isn't telling u what u want to hear, hang up and call back u will probably get another call center with different beliefs. I've had people knock 75 dollars off bills for some bs the kids did right after other people tell me there is absolutely nothing that can be done
Sent from my PG86100 using XDA App
Not sure what you mean by 'broke"? The glass is broke, or it doesn't work properly broke? Yes if the glass is broken that they say they wont replace it. If it doesn't work properly then that is covered under your 1 year warranty by HTC.
Now if the glass is broke how do you expect them no believe that you didn't drop it? How many people do think show up/call with broken screens and say it just broke? Now with that said I have seen them break on airplanes.
Use your insurance or go to a store and be really nice.
So yesterday I was getting in my car and wearing sweat panths. My GNote slid out of my panths and I closed the door on the screen, the timing could not have been more perfect. Not that I would ever want to but I bet money that I couldn't reproduce such a perfectly timed event. The worst part about this was the Note had 7 Hours left on eBay , bidding ended at 585.00. I couldn't stop the auction bc it was less the 12hrs befor the end. I refunded and emailed the buyer and informed him of the situation, I hope he agrees to cancel the auction or else I'll be charged with the selling fee.
Condition of Note:
Shattered screen basically on the entire left side. The screen doesn't turn on but the captivate buttons work at the bottom. Small crack on frame of the screen.
So my questions is this: what is my best option in regards to getting rid of the GNote?
Should I sell it as is on eBay?
Contact Samsung and see if they can repair the device?
Find a local vendor?
I was going to buy one galaxy note just like yours. I contacted the Samsung repair people they told the will charger 70 just to take a look at the phone and then they will let you know how much it will cost me.The final amount they gave me to repair was 200 $. Good luck
I would compare the 2. Price for a broken note on ebay, and price for a fixed one (Minus the cost of repair). You can look at completed auctions to see the costs. Im sure someone would pay over 100 bux for the broken one.
Has anyone had any luck getting this phone repaired out of warranty? Im having a hell of a time finding a place that can/will do repairs on this device, most of them cant even get parts.... The last HTC i had also had a blown speaker.. I was able to order a new speaker on ebay for a few bucks and replace it my self in about 15mins. Obviously not the case with this one
The cost really outweighs the option of the repair. I had my first one 3 days before the screen cracked. Now im not sure about now but the glass alone for the repair was going to cost the retailer 200.00. You could probably buy a newer or new One S off Craigslist or Ebay for less than that. Turn around and sell the broken one to.an.electronics shop for parts. That's what I did. I work for T-Mobile so getting a new one wasn't a problem. There's a guy on here that asked for a donor One S. He is experienced with glues and thinks he can find a way to open it. If he can then a repair may be an option. Most electronics.stores will just say the it was not built to be dismantled and refuse to work on it. Good luck man