[Q] Spotify crashing and rebooting S6 Edge - Galaxy S6 Edge Q&A, Help & Troubleshooting

Hi everyone,
Everything seems to work fine in my new Galaxy S6 Edge, however when I try to use Spotify in offline mode (or online but downloaded songs) the phone freezes and reboots (sometimes it just freezes and I have to press pwr+von dn.
Happens all the time after playing 1-2 songs.
Did all the standard stuff like reinstall, reset, remove cache, etc.
Ideas?

Anyone?

Try Pandora?

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Hi all,
I just bought Samsung Galaxy s2 last week... the problem is whenever I used headphones to listen songs, after like 10-30 secs the stock music gets hanged! and the screen does'nt came on. Every time this happens I have to remove the battery and insert back. Other then this problem the phone is perfect!
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My first suggestion is to go into settings / applications / all and clear data / cache for the music app. If that fails maybe a factory reset will solve the problem. Alternatively download a third part music app from the play store.
Sent from my GT-I9100T
as you said....i clear the cache and factory reset the phone the problem is still there what to do now???
Please advise
-Hani
From Sxi200's post ..."Alternatively download a third party music app from the play store..."

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Hi..I have been using samsung galaxy s6 edge for over a month now..while playing music in the background the music freezes for a second when i open an application on the phone.Even when i open the dialler,there is that freeze or pause for a second after which it resumes playing by itself.Interesting i found that when my phone is on silent mode,i dont experience this..i can open apps without any pause in music..ie it is seen only when the phone is in general mode..Is it a RAM or processor problem or software?
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nikhilranjan94 said:
Hi..I have been using samsung galaxy s6 edge for over a month now..while playing music in the background the music freezes for a second when i open an application on the phone.Even when i open the dialler,there is that freeze or pause for a second after which it resumes playing by itself.Interesting i found that when my phone is on silent mode,i dont experience this..i can open apps without any pause in music..ie it is seen only when the phone is in general mode..Is it a RAM or processor problem or software?
anyone experiencing this?
Click to expand...
Click to collapse
it is not a RAM or processor or system problem....the only experience i had is when i get a notification if the phone is in general mode.....but u can backup your data and do a factory rest and clear cache.....am sure it might help

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Thanks

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