[Q] Gear S sensors freeze after some time. - Samsung Gear S

My heart sensor and the pedometer and the light sensor stop working all together after sometime. Even the auto screen brightness stops working. But all apps and phone calls work. I am using Sprint and my gear is paired with my Note II. Can anyone help on this I hate having to reboot the watch ever time I want to take my heart rate. And auto screen brightness stops working.

From the dial screen, type *#0*#, you will get to the hardware diagnostic screen for the gear S, select sensors, run the test for those sensors you have an issue with. You may also try *#7353# to execute some self test.

All the sensors are unresponsive with the test codes you give me. If I reboot the watch and do the codes again it works fine. Seems to freeze after I receive a notification. Seems to be a software problem. I just wanted to know if anyone else is having this problem.​

At least yours works with a reboot. I have been using mine since I bought it from best buy in early March. Yesterday I noticed during a trail run that my screen would not wake and my steps were not being counted. I rebooted several times and did a full reset of the device. Luckily Best Buy honored the 1 year warranty and let me exchange. I'm really concerned about this happening because I just got it a couple months ago and had hardware problems without ever mishandling my watch. I sure hope I don't have to constantly exchange it every few months.

I have the same problem since the last software update. I have bought my Gs directly from a Samsung store. You resolved your issue?

I haven't run across this issue since exchanging it. However I had two additional exchanges since then due to screen flickering and another time my screen started going black.

Related

Auto-rotate on home screen stopped working

Hi All,
Picked up a new SGT 10.1 today on the Staples deal. Well, actually two, the first suffered badly from the dust under screen issue and I returned it, cleaned out two stores in the process.
Trouble is, after the first time I engaged the orientation lock (literally the first time I locked the orientation), it no longer auto rotates when on the home screen. Worked fine for a couple hours prior to that. When I go to the camera app, it rotates (although lags sometimes, but can't tell the cause).
I've tried hard resetting multiple times with two different methods, made no difference. Searched around, found only one other person describing the problem and no solution.
Has anyone heard of this? Is there any app I can use to further test the sensor?
Thanks all!!
Try using a game that uses the sensors for movement. That should tell you pretty quickly if it's your sensors or some other software glitch.

No Auto-Rotate

I searched the forums and it seems almost no one is having problems with Auto-Rotate not working (found 2 posts - no suggestions besides factory reset which I just completed). If you are having this problem would you please respond to this thread. My auto-rotate was "sticky" even with base HC and now it just will not do it at all (and after the reset it hasn't yet downloaded ICS so that isn't the issue).
I did verify that the auto-rotate setting is checked in the settings -> display section and I have done a factory reset. So any other suggestions are welcome.
About my device - I have root and used SetCPU to fix the horizontal black bands in the display. My wifi is fine.
Since so few people have reported this issue I'm thinking it may be HW and I'll go ahead with the return I have scheduled for Monday (and I'll get another because I think the Prime rocks). I figure that black band issue didn't hit everyone either so maybe I can get HW that fixes both these issues. So if anyone has a good reason why this particular issue would be software please feel free to make that argument.
thx,
Craig
I'm glad I'm not the only one with this. I'm having the same issue with the launcher. All my apps rotate fine, but the launcher refuses to budge. I haven't tried a reset yet.
I disabled auto-rate during HC, and got my dock on the night ICS download opened, so needless to say auto-rotate became a forgotten memory as I haven't de-docked my tablet since.
When this happened to me they told me to wait for ICS and still no rotate. It is a software issue because when the OS would boot wrong meaning images screwed up the rotate would work. After reboot back to no rotate. I returned mine
Sent from my SGH-T959 using XDA App
I have been having problems too. Initially i thought it only happened when I used the keyboard dock, but then it seemed to happen after waking it up from sleep. I have been in touch with Asus uk about this and the GPS and two dead pixels over the last two weeks and they said it was a software issue and would be fixed. Now after ICS it is worse, today it happened 4 times and this time straight from turning the pad on. I have also found that scrolling and typing very difficult when the pad is placed on a surface, it loses the touch sensibility and is out when touching links.
I have decided to return it now as this concerns me that it could be a hardware faulty rather than software. I would have kept it otherwise even down to the gps and two dad pixels issue. Still going to order another as it is very good.
I have the same issue with auto-rotate. I go and uncheck the setting then check it again. Have tried rebooting as well and I still have the issue.
mine has not done that yet, only time it wouldnt rotate is when it was docked. I kinda wish it would because i was using an app that only runs vertical, and i really didn't wanna undock it.
Mine seems to be getting worse. Yesterday and today the rotation does not work from booting it up. I have changed the live wallpaper to see if that helps and from rebooting it allowed the screen rotation. Not sure whether coincidence or not but the screen rotation is still working after 3-4 hours. I did have the asus live water on and now changed to asus day scene. May just be coincidence but It was getting to point that the screen rotation was never working...
You are correct. As soon as I changed my Wallpaper to the original generic, Auto-Rotate works great.
Update - This only worked for a short period. MANY things cause the auto-rotate not to work: a) many apps will break the auto-rotate features; b) docking/undocking at times breaks the auto-rotate feature. I experimented with this all day. I reset to factory default, installed only a couple basic apps, etc. I could get auto-rotate back after doing a few things, but it would not continue to work. Have not found a solution yet. Will update this post if I find one. Thirty-day timeline, though, is running out for me.
Hi,
I'm having the same problem with my prime (got it from amazon germany on dec. 30th). However I think it started with ics-update and hadn't happened before this (although I'm not sure)... and gradually got worse.
Besides this: my currently "fix" is to start elixir2, go to sensors, check gyro-sensor and go back homescreen. After this procedure the rotation is working again for some time on my prime.
Nevertheless I thinking about RMA as gps is not working (actually no deal as I dont intent to use it), too and today my prime just went off and didnt wanted to start again for like 4min (very very very long pressing of power-button + usage of external power did the job).
RichieG1 I don't mean this in a creepy way, but I want to have your babies.
I changed the wallpapaer from the ice blocks back to the stock pretty tree, did an off/on and now my screen is rotating for the first time since ICS upgrade.
Also, Transformer Prime rocks.

Screen issues in call

Did a quick search for this but most posts are on a similar but different issue.
During outgoing calls, the screen rarely, if ever, turns off due to the proximity sensor - I need to manually do it using the screen lock button.
However, with incoming calls, the screen turns off fine (due to the proximity sensor).
For both incoming and outgoing calls, it is often impossible to get the screen to light again once it is off.
Initially I thought my proximity sensor might be faulty, but the proximity sensor works perfectly in the diagnostics app. So it seems to be a software issue.
Is anybody else seeing this issue? Any solutions? I have the latest 1600.2487.8107.12070 update.
EDIT: Seems to be better after a hard reset, still not perfect though.
Same here
Sent from my Lumia 800 using XDA Windows Phone 7 App
I can't replicate your issue. Might be that you are somehow obstructing the proximity sensor with your hand.
Also don't have this issue. I find the proximity sensor to be actually oversensitive at times.
It toggles on as much as 5+cm away.
I've the same problem. I think the problem is due to the placement of the proximity sensor, not software fault. Proximity sensors should be placed as close as possible to the earpiece (i.e. the centre) of the phone, but stupid arse Nokia, with their billions of years in phone design experience, decided to place the sensor in the far-right of the top edge of the phone, so it doesn't register many times. Never ever buying a Nokia phone again, just out of the rage of wasting $500!
Disappointed by Nokia Care
I had a similar issue. Screen blacked out on incoming as well as outgoing calls and would not light up no matter what I do. It would be back to normal once the call was over.
Had to go to Nokia Care. They took my phone for 10 days and sorted the problem. However, they left marks on my sleek handset - chipped off the beautiful polycarbonate - as they probably opened the screen from top side. Also, the battery life has gone down from ~30 hrs to about 14-16 hrs.
Don't feel like going to Nokia care again as I dread what might happen this time around.
abhishekjj said:
Don't feel like going to Nokia care again as I dread what might happen this time around.
Click to expand...
Click to collapse
If I were you, I'd refuse the take back the handset and ask for a replacement. It's unacceptable that Nokia Care damage your handset.
Yea... I should have done that. But I didn't notice it then and was more busy checking whether the screen issues was solved. Don't think they will entertain a request for the same now... I will try though.

Amazfit Bip - Backlight / Brightness not functional

HI All,
Had my bip for 2 weeks, all working fine until now. Major issue in that the brightness doesn’t adjust when I amend the settings and the backlight (i.e. lift wrist) function doesn’t work, the screen doesn’t light up at all, ever, even when I press the button or flick through the screen menus. Over the 2 weeks I’ve worn it constantly, washed dishes a few times otherwise just your usual day-to-day activities. Everything works apart from this which is a major issue as means the watch is only useful during the day, in dark can’t make anything out.
Can anyone help please?
holidayinning said:
HI All,
Had my bip for 2 weeks, all working fine until now. Major issue in that the brightness doesn’t adjust when I amend the settings and the backlight (i.e. lift wrist) function doesn’t work, the screen doesn’t light up at all, ever, even when I press the button or flick through the screen menus. Over the 2 weeks I’ve worn it constantly, washed dishes a few times otherwise just your usual day-to-day activities. Everything works apart from this which is a major issue as means the watch is only useful during the day, in dark can’t make anything out.
Can anyone help please?
Click to expand...
Click to collapse
Is there anything I can try to test the backlight? Whether it is the light itself or some function I may have disabled?
Can I somehow reinstall an OS on the watch itself?
I don't have any warranty or options to return as bought from someone who no longer wanted it (open box but otherwise new).
Hi,
I've got the same issue. After contacting Amazfit support, they say that my product may have a default. So I have to contact Gearbest to have another unit
Do you have any new information ?
Unfortunately not, I did contact amazfit support who told me to video the issue and send it in. I haven't had a chance and as I have no option to return, the watch is just basically gathering dust. When it worked, it worked really well but for the £ I might just purchase a mi band instead.
this seems to be caused by non official faces. put an official face back on and it works.
That didnt work for me either, tried rebooting/restoring to default, different apps on the mobile, as someone not too techy feel like exhausted all options and left disappointed the screen does not increase/decrease brightness never mind illuminate the backlight. Thanks though!
Looks like a recent issue
I got my watch already for a while. Never had any issues until now. Backlight is done after swimming. All the rest still works. Factory reset didn’t work. Adjusting brightness to its maximum neither. So anyone experience with the after sale service?
I’ve bought my watch with gearbest and am trying to send them a technical ticket
my amazfit bip backlight is not working now as well help please!

Problem with touch screen or software bug?

I bought a Mate 20 Pro on preorder and noticed within a few days a seemingly non-responsive part of the screen that was an intermittent issue.
Basically every now and again (often enough it’s annoying but not every time) after I unlock the display I am unable to select any app icons in the lower half of the touchscreen. The top half is fine - the home buttons are fine but everywhere from the middle down is non responsive.
I assumed a hardware fault so amazon replaced it for me - and the new device is exactly the same!
Am I just super unlucky and have managed to get two faulty devices a month apart from Amazon or is something else causing the issue?
Thanks.
Think you've just been unlucky,nothing like that on mine
Fine here too. I assume you tested this as soon as you got the phone before installing any app / custom launcher?
Have you tried running smart diagnostic tests manual mode in hicare, there's a touchscreen display test.
Sent from my HUAWEI LYA-L09 using XDA Labs
I only noticed it in use after I used a custom launcher however I tried multiple launchers and saw the same behaviour.
I just did the HiCare test and it says normal. I did hard reset it the other day and it hasn’t happened since so I will see if anything else happens. I can’t say I am thrilled by the thought of another swap from amazon if it does happen. That’s super bad luck.
Hi how did it go after the hard reset?
I got the same issue myself but instead of being the lower half, my entire screen does not respond to touch. I've done a hard reset my self and i do run the stock launcher. Even though my screen still doesn't respond to touch now and then after unlocking the screen or receiving a phone call.
Touchscreen issue
Yup I get it annoyingly so as well! Often takes a "double tap". Pain in the ace!

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