My Nexus 9 stock 5.0.2 (bootloader locked and unrooted) keeps freezing and restarting
I've contacted HTC and Google.
HTC says 5.1.1 will fix problem but I can't get it to upgrade.
Google says the OTA will happen sometime in the future.
Both have had me wipe/format Nexus 9 and then it freezes during setup (adding wifi and google account)
I could use Nexus toolkit to get 5.1.1 but this will void warranty according to HTC since it requires unlocked bootloader. I do not want to do this in case 5.1.1 doesn't fix the problem.
Does anyone know if Nexus 9 has a unlock counter or flag
I'm having a similar problem, except my nexus 9 16gb wifi won't even boot. This all started the the day I installed the 5.0.2 update. Was completely stock/locked like yours. I can't install factory image because I can't boot to enable the dev option to unlock bootloader. Called HTC last night - waiting for a call back from tier 2.
let me know what tier 2 says.
Luffy084 said:
let me know what tier 2 says.
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Click to collapse
I called them back last night because they didn't call me as scheduled. The tier 1 tech looked up the case notes, put me on hold, conferred with tier 2 and said they are "investigating". I reminded her my device is bricked and I can't do anything with it since the bootloader is locked and I cannot boot it to enable unlock in the dev options. I was pushing for a hardware swap, but she asked me to remain patient and wait a few days while they continue their investigation.
I didn't buy from google play (best/worst buy). Wishing I had, because I know I would be getting an RMA and wouldn't be waiting days.
Related
Just looking for some opinions and advise here. Got my attic on Craigslist about 6 months back. Was plagued with reboots and having to pull battery a lot. Unlocked it and started flashing anything and everything trying to fix (roms, radios, kernels, cm7, cm9 etc) . Finally settled on neutrino. But still rebooted and froze. Installed wakelock and now works fine. Just found out phone is still under warranty with Motorola. Should I send back or live with wakelock not letting my phone go into deep sleep.
And my wife's attic was also bought off Craigslist. Hers worked great until last update (she is on pure unmolested stock not even ROOTED). Now it reboots, constantly disconnects from wifi, proximity censor issues. Should I send hers back now or wait and hope next update fixes.
My warranty up in October hers in November.
UPDATED: WIFES FIXED. NEED TO GET MINE TO STOCK
I would use the warranty.
On both. I am pretty sure will send hers in. Mine being unlocked worries me a bit. Is going to suck using old backflip while phone gets repaired. Bought these cash so no contracts but from what I have read Motorola will service without receipts.
I would try warranty on locked non-rooted phone. My personal opinion is if you root and unlock it is your problem.We all know(or at least should) the risks that are involved.
elbscorp said:
I would try warranty on locked non-rooted phone. My personal opinion is if you root and unlock it is your problem.We all know(or at least should) the risks that are involved.
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I briefly read the warranty. If I remember correctly they don't cover damage done by using other software. And since I had the prob before the software didn't cause prob. Oh and how did you get a straighttalk logo. I don't remember it being an option. 45 unlimited* rocks
Nevermind found straighttalk. Of course after I buy 2 e71's. Just for the sims they start selling them for like 15$…oh well
If you try to send it in the worst they can say is no.Watch tethering and/or laptop dock usage, I have recently received calls from Straight Talk about my data usage.Last month they throttled my data so much the last two weeks that pandora wouldn't even load.
I haven't tethered since my alltel days. Then Verizon got ahold of them. Had to go with straighttalk. Saves me about 60$ a month on my not smart Verizon plan with 2 phones
affiatic said:
Just found out phone is still under warranty with Motorola.
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I'm pretty much in the same situation. How did you get the info on the Motorola provided warranty? Thanks
elbscorp said:
I would try warranty on locked non-rooted phone. My personal opinion is if you root and unlock it is your problem.We all know(or at least should) the risks that are involved.
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Click to collapse
Send both in under warranty. When you unlock the bootloader is states "MAY" void warranty. I haven't heard of anyone yet being refused warranty for an unlocked bootloader. To the contrary, the forums are full of people having no issues. Some people have received replacement phones which they cannot unlock however, so it seems Motorola is trying to prevent anyone in the future unlocking again.
---------- Post added at 01:00 PM ---------- Previous post was at 12:59 PM ----------
KennyWRX said:
I'm pretty much in the same situation. How did you get the info on the Motorola provided warranty? Thanks
Click to expand...
Click to collapse
Google is your friend:
https://motorola-global-portal.custhelp.com/app/answers/prod_answer_detail/a_id/82507/p/30,6720,7898/session/L3RpbWUvMTM0MDM4NDQwOS9zaWQvZVVtREJqX2s%3D
Send in both. Turnaround time with Motorola is actually quite fast, and they should have them two or 3 days max.
I sent in my bootloader unlocked Atrix already (digitizer issues) , but I did use a method found here on XDA to hide the unlocked text from the boot screen.
Good luck.
Sent from my MB860 using XDA
Sending in wife's soon. I may try a factory reset with hers first. Forgot that I haven't tried that since they updated. I don't mess with her phone much. I am going to get mine back to stock and send it in when hers gets back (only have one backup phone)
Factory reset didn't help. Sent in. It arrived at motorepair friday
Send in both.
On the unlocked one, just flash back to stock. Very simple. Takes 5 minutes. Hides the unlocked text, and "re-locks" the bootloader.
Did that for mine, and Motorola replaced it.
What's the warranty lemgth on these?
One year, but the service rep told me that on this issue if it is not to long over they warranty it anyway.
Sent from my MB860 using Tapatalk 2
Sent in wife's phone. It should be back tomorrow. A bit anxious to see if it was fixed or replaced or still messed up. Will post after tested
You can check the service status on the website and it will tell exactly what they did regarding your case.
Good guy moto
I had to send mine in for warranty repair once, I didn't read about the proper way to unlock the bootloader back in the day. Even while rooted with a custom ROM they did a warranty replacement. Hopefully yours comes back okay with no issues.
well the wife's phone is back today. still has same issues. the ones i know of are not connecting to wifi without rebooting. proximity sensor issues. and there is a error force close message that keeps coming up. gues I call moto tomorrow. Back to repair shop in mexico hurray:silly:
affiatic said:
well the wife's phone is back today. still has same issues. the ones i know of are not connecting to wifi without rebooting. proximity sensor issues. and there is a error force close message that keeps coming up. gues I call moto tomorrow. Back to repair shop in mexico hurray:silly:
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If you can find any dead spots with the touch screen, that is another big issue with the atrix.
I am in the process of exchanging my phone due to stuck pixels (via mail) but have already unlocked my bootloader, rooted, etc. Has anybody been "busted"? I am still under my 14 days.
jz3 said:
I am in the process of exchanging my phone due to stuck pixels (via mail) but have already unlocked my bootloader, rooted, etc. Has anybody been "busted"? I am still under my 14 days.
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I've swapped out two phones in the last three weeks, both of which were rooted and rom'd. I did this in store but if you have a hardware issue, I don't think they will even bother to check.
Depends on the place/person. Some people won't check, some might. You never know until you get one who does.
The warranty department/service centers usually do more throughout checks of a device.
Sent from my HTC One using Tapatalk 2
i was rooted but went months without touching os or using heavy root apps besides like greenify and tasker. the other day it just randomly rebooted twice and never booted on the 2nd time. stuck on life is good screen. in twrp the phone would restart without touching. had a lot of trouble to enter twrp just to copy some internal files. luckily i was able to back up the internal files i wanted but have not been able to go back into recovery. was able to sit on fastboot and download modes without it rebooting. ran the unroot tutorial and finished 100% without it restarting during. when finished flashing stock unroot, it was supposed to reboot but still stuck on lg life is good. the phone is 1 year and 15 days old so i doubt tmobile or lg are going to care about it. looks like im screwed huh.
happened to me a few days ago. it is fried. just re lock the bootloader and send it to t mobile. they will send a 2016 model which will not fry,
mrswegyolo said:
happened to me a few days ago. it is fried. just re lock the bootloader and send it to t mobile. they will send a 2016 model which will not fry,
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Click to collapse
thanks! can you please provide me more info on how to send it to tmobile? i already flahsed a stock non root and does not give me the relock bootloader message so im assuming its locked. i tried to see the tmobile site but the nobody is on the chat support. tried to get out 1 of my older backup phones but realized the sim is a nano and spent about 30min trying to position it just right to be able to get some calls/texts. i failed.
D200P13 said:
i was rooted but went months without touching os or using heavy root apps besides like greenify and tasker. the other day it just randomly rebooted twice and never booted on the 2nd time. stuck on life is good screen. in twrp the phone would restart without touching. had a lot of trouble to enter twrp just to copy some internal files. luckily i was able to back up the internal files i wanted but have not been able to go back into recovery. was able to sit on fastboot and download modes without it rebooting. ran the unroot tutorial and finished 100% without it restarting during. when finished flashing stock unroot, it was supposed to reboot but still stuck on lg life is good. the phone is 1 year and 15 days old so i doubt tmobile or lg are going to care about it. looks like im screwed huh.
Click to expand...
Click to collapse
Do you try to use LGUP to flash stock rom likes H901_20L.kdz or H901_20J.kdz ? After add kdz to LGUP and then click Refurbish to start. Don't use upgrade. 20L kdz you can find the download link at Andy rom page 24.
iphone5sf said:
Do you try to use LGUP to flash stock rom likes H901_20L.kdz or H901_20J.kdz ? After add kdz to LGUP and then click Refurbish to start. Don't use upgrade. 20L kdz you can find the download link at Andy rom page 24.
Click to expand...
Click to collapse
yes i was successfully able to do that but still stuck on the LG lifes good screen. life is NOT good. tmobile will not help since the phone is 1 year and 15 days of purchase. tbh i REALLLLLY wanted the v20 and was going to buy 1 or 2 next week, maybe as early as the 20th to try and get those headphones but i hear a lot of complaints about LG's not booting up. i have a friend that had issues with 2 g4 and a g5 that would not boot also. he did not root or anything. he was able to do some trade in that got him $200 credit for turning in the last refurb phone he got as a replacement. im just so worried the v20 will not last me 3 years max. the reason for 3 years is because i like to have a good backup for moments like this. since they are so expensive i dont like trading them in. the v10 according to tmobile is worth $24 credit.
D200P13 said:
yes i was successfully able to do that but still stuck on the LG lifes good screen. life is NOT good. tmobile will not help since the phone is 1 year and 15 days of purchase. tbh i REALLLLLY wanted the v20 and was going to buy 1 or 2 next week, maybe as early as the 20th to try and get those headphones but i hear a lot of complaints about LG's not booting up. i have a friend that had issues with 2 g4 and a g5 that would not boot also. he did not root or anything. he was able to do some trade in that got him $200 credit for turning in the last refurb phone he got as a replacement. im just so worried the v20 will not last me 3 years max. the reason for 3 years is because i like to have a good backup for moments like this. since they are so expensive i dont like trading them in. the v10 according to tmobile is worth $24 credit.
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t-mobile will replace it. their warranty ends in 2 years. they will send a 2016 model. call the support number. ask for a rep. tell the rep what happened. make sure you do not mention anything about rooting. the rep will transfer you to a tech. tell him/her the same thing. they will ask for your account verification and such. then ask if your address is correct and they will send a replacement overnight. make sure you lock the bootloader again if it was unlocked
mrswegyolo said:
t-mobile will replace it. their warranty ends in 2 years. they will send a 2016 model. call the support number. ask for a rep. tell the rep what happened. make sure you do not mention anything about rooting. the rep will transfer you to a tech. tell him/her the same thing. they will ask for your account verification and such. then ask if your address is correct and they will send a replacement overnight. make sure you lock the bootloader again if it was unlocked
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Click to collapse
ok thank you i will call them tomorrow. i was in chat and they said because i dont have insurance and it is not under warranty that i need to contact LG. i will call tmobile directly.
how do i verify if the bootloader is locked? i did the LGUP and selected REFURB on the file i flashed and was successful. does it mean its locked? also did thiis...
C:\adb>fastboot getvar unlocked
unlocked: yes
finished. total time: 0.010s
C:\adb>fastboot oem lock
...
(bootloader) Erasing userdata and cache
OKAY [ 2.622s]
finished. total time: 2.623s
C:\adb>fastboot getvar unlocked
unlocked: no
finished. total time: 0.006s
C:\adb>
Mine went into boot loop at one year and one day (purchased 11/14/15, boot loop 11/15/16), called T-Mobile, and was told too bad so sad - you can get credit toward a new phone. T-Mobile warranty is 1 year - not 2.
when it is in the lg screen does it say in the top left "bootloader unlock" or something like that?
SteveS60 said:
Mine went into boot loop at one year and one day (purchased 11/14/15, boot loop 11/15/16), called T-Mobile, and was told too bad so sad - you can get credit toward a new phone. T-Mobile warranty is 1 year - not 2.
Click to expand...
Click to collapse
yes, i went to lg website and they instantly sent me a shipping label to print and the status is currently repairing but i have no clue if i am going to get a bill or anything. nobody even reviewed it. i just entered my phones imei and personal info and description then it just gave me a label and have not had any communication with anyone at lg about it. hopefully none will be needed and just praying that i get an update on the page saying shipped!
mrswegyolo said:
when it is in the lg screen does it say in the top left "bootloader unlock" or something like that?
Click to expand...
Click to collapse
no, it did not say anything like that. i flashed that stock rom posted somewhere here that says unroot and entered that fastboot code above. hopefully that was enough to hide my root traces. if this is legit and they fix my phone or give me a replacement, ill opt in for the v20 even tho i missed out on the headphones deal.
mrswegyolo said:
happened to me a few days ago. it is fried. just re lock the bootloader and send it to t mobile. they will send a 2016 model which will not fry,
Click to expand...
Click to collapse
How do I identify the 2016 model if I'm buying off ebay?
Does anyone here know if the T-Mobile variant has a locked bootloader? And if so, is there any way to unlock it?
I'm wondering the same thing...I'll be going to look at it later today. Also I noticed the wifi model has the phone dialer installed so I'm wondering if the LTE T-Mobile model has phone function with the right sim installed?
I went to the T-Mobile store to look at the tab...They had no idea if the bootloader is locked or not. I'm sure it probably is but haven't seen anything about whether it can be unlocked yet. They also told me that the phone and SMS/MMS might work for a few days until the system detects it is a tablet, then those functions will be disabled. Make no sense to me why we can't have those functions on a tablet here in the US...And why even put the software on the tab if it can't be used? I told them to keep it and I'll get the WiFi tablet and just use the hotspot on my phone when I'm out and about. At least I'll get quicker updates (Maybe because Samsung) and I won't have the tons of their bloatware on the thing.
Any feedback?
coilbio said:
Any feedback?
Click to expand...
Click to collapse
If you can go into store and view the tablet go into settings and enable developer options by tapping on the build. Then go into developer options and see if there is a switch to unlock the boot loader. I just bought the wifi model from Best Buy and the boot loader can be unlocked. I have already installed TWRP and Magisk. I think maybe the LTE version may require a 7 day wait not sure.
rsktkr1 said:
If you can go into store and view the tablet go into settings and enable developer options by tapping on the build. Then go into developer options and see if there is a switch to unlock the boot loader. I just bought the wifi model from Best Buy and the boot loader can be unlocked. I have already installed TWRP and Magisk. I think maybe the LTE version may require a 7 day wait not sure.
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Click to collapse
from almost a year back-wondering was your wifi device branded like Tmobile or Verizon? sad to see no continuity in the thread-was hoping for someone to check out the lte device in Tmobile to see if it could be unlocked or if the option was there-not many resources on internet. Does Tmobile even carry this thing anymore? thanks
mac231us said:
from almost a year back-wondering was your wifi device branded like Tmobile or Verizon? sad to see no continuity in the thread-was hoping for someone to check out the lte device in Tmobile to see if it could be unlocked or if the option was there-not many resources on internet. Does Tmobile even carry this thing anymore? thanks
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Click to collapse
I bought the t-mobile variant from samsung directly. I'm about to find out. Give me a day or 2.
Arudis said:
I bought the t-mobile variant from samsung directly. I'm about to find out. Give me a day or 2.
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Thanks Arudis!
Might need more time.
mac231us said:
Thanks Arudis!
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Click to collapse
Unfortunately, I think I'm being held back by the whole 7-day oem-unlock hide thing. And all the ways around it have apparently been patched by samsung. So this time next week, I'll know for sure. As of right now, I believe it can be unlocked, but I don't know for sure.
Arudis said:
Unfortunately, I think I'm being held back by the whole 7-day oem-unlock hide thing. And all the ways around it have apparently been patched by samsung. So this time next week, I'll know for sure. As of right now, I believe it can be unlocked, but I don't know for sure.
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Click to collapse
thank you so much-well I will be receiving my device tomorrow. So let the race begin-ha ha kidding will see and compare. I did not know Samsung has this 7 day wait period (like Xiaomi has a 2 week period). Oh well, time will tell Thanks for keeping me posted and do let me know what you find. I did see a post somewhere on xda for the tab s6 where the poster said he could unlock the carrier device (think it was Tmobile) but he wanted to find out if he could root it. I will find the post (again it was an old one and of course, my response (recently) has not got any response. In fact, like many, he did not follow up with any posts thereafter (several months back).
edit
This is the thread
https://forum.xda-developers.com/ga...m-weta-1-0-t4002353/post83956193#post83956193
see post 21 - mertkan said he could unlock (so assume he was able to but was looking for doing other modifications)
Arudis said:
I bought the t-mobile variant from samsung directly. I'm about to find out. Give me a day or 2.
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Click to collapse
Hello Arudis I got a used Tmobile variant. But I do not see any OEM unlock option in developer settings (a prerequisite before anything can be done for unlocking b/l). Which software version is yours having? (maybe it is different because you bought directly from Samsung but does not make sense if it is branded Tmobile). Could be that you have an older version of Android-appreciate if you could let me know which software version, CSC etc yours has. I might end up returning mine if there is no progress. Thanks.!
EDIT: Returned it. Great price and condition. Just too bad-did not want to take chances with it. Good luck-seems that you should be able to unlock it per that other post I sent.
mac231us said:
Hello Arudis I got a used Tmobile variant. But I do not see any OEM unlock option in developer settings (a prerequisite before anything can be done for unlocking b/l). Which software version is yours having? (maybe it is different because you bought directly from Samsung but does not make sense if it is branded Tmobile). Could be that you have an older version of Android-appreciate if you could let me know which software version, CSC etc yours has. I might end up returning mine if there is no progress. Thanks.!
EDIT: Returned it. Great price and condition. Just too bad-did not want to take chances with it. Good luck-seems that you should be able to unlock it per that other post I sent.
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Click to collapse
Well. I'm struggling w/ it. CSC was TMB btw. This whole ordeal has been a mess of mistakes on my part. If i can't get this unlocked in the next day or 2 then i'll be returning it myself. I'd rather have a weaker tablet w/ root and a custom rom than a great tablet that i have to run stock.
Current software version is T867USQU3BTJ1 / T867UOYN3BTJ1 / T867USQU3BTJ1.
First thing I needed to know was whether or not I could unlock the tablet for other networks and in order to do that, I inserted a sim and logged into the tablet w/ my google account. I think this is where I made my first mistake as I have a sinking suspicion that inserting the sim somehow got rid of my oem unlock toggle. I know I had seen it before I started trying 2 unlock the sim because its always the first thing I do when I get a new device. But between the sim and the unlock process I ended up rebooting too many times and it auto-updated itself to the latest firmware. Since the latest firmware, I haven't seen that toggle at all. When I try to flash twrp w/ Odin, it fails.
@ this point I've decided that I will never buy another samsung device ever. I've had all manner of fun rooting every other device i've ever owned that wasn't a samsung device, however every samsung device has always been a supreme pain in the butt because I can't just do what i want w/ adb and fastboot.
Arudis said:
Well. I'm struggling w/ it. CSC was TMB btw. This whole ordeal has been a mess of mistakes on my part. If i can't get this unlocked in the next day or 2 then i'll be returning it myself. I'd rather have a weaker tablet w/ root and a custom rom than a great tablet that i have to run stock.
Current software version is T867USQU3BTJ1 / T867UOYN3BTJ1 / T867USQU3BTJ1.
First thing I needed to know was whether or not I could unlock the tablet for other networks and in order to do that, I inserted a sim and logged into the tablet w/ my google account. I think this is where I made my first mistake as I have a sinking suspicion that inserting the sim somehow got rid of my oem unlock toggle. I know I had seen it before I started trying 2 unlock the sim because its always the first thing I do when I get a new device. But between the sim and the unlock process I ended up rebooting too many times and it auto-updated itself to the latest firmware. Since the latest firmware, I haven't seen that toggle at all. When I try to flash twrp w/ Odin, it fails.
@ this point I've decided that I will never buy another samsung device ever. I've had all manner of fun rooting every other device i've ever owned that wasn't a samsung device, however every samsung device has always been a supreme pain in the butt because I can't just do what i want w/ adb and fastboot.
Click to expand...
Click to collapse
I agree but this has more to do with (if not entirely) to U.S carriers playing games with dual devices for marketing-only here does this go on, where the carriers since time immemorial have blocked calls and texts on tablets (7 and above inches) giving some bs reasons (there was a time they had this tablet "plan" and phone "plans"-those have at least merged at least for Tmobile-otherwise their servers would detect a tablet and switch you automatically to a tablet plan for your 'convenience' and maybe even 'safety' lol)....so as long as they do this, Samsung (even Apple which does the same thing worldwide anyway) have tablets that do not have phone-like functions (Samsung has this call and text pairing with other Samsung phones a.k.a buy two of our devices please AND have two plans (so both Samsung and carriers win)...) on their U.S devices (Samsung at least to their credit have this :"unlocked" cellular variants in rest of the world, Apple does not even have that-yes, I know there is Google talk and all kinds of wifi-based workarounds but that is a different topic.
EDIT-if you compare the older devices like say tab S and tab s2 (the carrier variants and the international variants you will find out that even the speaker arrangements are different. I delved deep into this and found that even the boards were different-the lengths they went to do this to keep the versions distinct is amazing!) folks here on xda etc kept thinking for a while that they could simply flash the international ROMs (never mind the b/l block or hurdles) but the partitions were not even the same let alone the modems, and the actual hardware itself!
So blame the carriers-I do. So I never get these carrier devices (first time I tried my hand at it-no more)
Having to perform a soft boot tonight I noticed an "unlock bootloader command" in the softboot menu along with "cache clear" along with the always present "factory reset". Which I have to perform anyway because network mode locked to 3G only and no option to change it back so it has major conectivity issues. I'm thinking I may try the unlock bootloader command.
P.S. Mine is the tmo version
rigrunner said:
Having to perform a soft boot tonight I noticed an "unlock bootloader command" in the softboot menu along with "cache clear" along with the always present "factory reset". Which I have to perform anyway because network mode locked to 3G only and no option to change it back so it has major conectivity issues. I'm thinking I may try the unlock bootloader command.
P.S. Mine is the tmo version
Click to expand...
Click to collapse
Out of curiosity which model number is your tmobile tab s6 lte? I have the verizon sm-t867v model which i re-flashed to the tmobile sm-t867u model using modified Odin 3.14. Unfortunately the bootloader remained locked down with no way to unlock it. Also what is this softboot menu your speaking of? I know samsung like the back of my hand and I've never heard of a softboot menu. Curious if this is something new im not aware of since I've been stuck with verizon brands the last 3 samsung devices I've owned...
Yes and Yes!
Can someone clarify something on the Tmobile Variant of the Tab S6?
This T867U definitely comes with the HARDWARE to text because i got it to work but it stopped.
So could this just be a matter of getting it 'Carrier Unlocked" so TMO cant decide what we do with our tab s6 since its payed for???
Make calls and send messages from your Galaxy tablet
With Call & text on other devices, you can receive calls and send messages on your Galaxy tablet that is logged in to the same Samsung account as your phone.
www.samsung.com
I have the same problem, I bought the device from eBay and now in Egypt, the device is locked to the T-Mobile network, and I don't know a way to unlock it. I cannot contact the seller to ask him about the T-Mobile subscription details, and after communicating with T-Mobile, they did not reply
has there been a way to unlock the bootloader for the A21
Bump
I still have NO option for OEM Unlock in my D.O..
No methods made it appear yet that Ive tried...
Swear every friggin phone I get SOMETHING prevents me ever obtaining root and or TWRP/CWM besides my Tab S4 anyways..
Hoping for a resolution for the A215U as well.
There was a post about leaving the phone ON with the SIM card for 7 straight days, and the boot unlock option will show up. I'm on my first day with an unlocked T Mobile A21.
I'm hopeful someone will figure this out. I'm 10 payments into 18 on this thing, but so far nothing. I seriously doubt leaving it on for a week will work. I sometimes leave mine on for WEEKS and it hasn't changed it.