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Hey guys, I ran into quite a predicament today. As I was walking to work, I fell something fall out and slide half way across the parking lot. I felt me phone case (the crappy one that came with the phone), looked down on the ground and noticed it was my AWESOME Sprint Touch Pro. With the site of my phone moving in a hockey-like manner, I finished cursing and decided that I don’t want to have such an amazing phone looking like a piece of crap.
So here is where I am at. I need to get this phone fixed. I think that I might have a few options, but I want to know what you guys think. Originally, I bought this phone from a guy of Craigslist; it was $240, if you can believe it. Now, the phone had never been activated, so it was as if I was the original owner. Additionally, I never got a phone from sprint, but I am under contract. That means, according to sprint, that I am eligible for a new to get a new phone at anytime. Thus, I reach my questions and request for opinions.
Option 1 (least likely): Since the phone was never activated, can I still claim the 30-day phone guarantee from sprint? Meaning, can I return the phone as if it was defective?
Option 2 (What I will probably have to do): Should I buy a phone, get the equipment protection plan, and then process my touch pro as a defective phone. This seems like a relatively good idea, because I can get a phone pretty cheap (like the rant) and sell it on Ebay. So in the end, I make money off of this idea. The only down side is that my contract restarts, but I have only been with sprint for about four months. Also, I was going to save my free phone upgrade for next year so I could get a brand spanking new phone.
Option 3 (Don’t want to do this): Suck it up, and get a silicon case that covers the scratches. The scratches are only around the shiny part on the perimeter of the screen, which, by the way, says a lot about the quality of the screen.
Option 4 (Too much trouble): Sell it on eBay for as much as I can, and since it’s probable less than $300, put the rest out of pocket and buy a brand new touch pro from sprint.
Option 5 (Does it exits?): look for replacement housing. Since the phone is new, I don’t know if it’s even out there yet.
Thanks for all your input guys. I really hope to hear from some Sprint Reps or something. Meanwhile, I am going to try to sucker Sprint into helping me out.
P.S Yes, I know what I am doing is unethical, and that the phone is not really defective, thus I should not be returning it as defective.
I think I am having trouble understanding what happened. You have scratched your touch pro that you bought from someone else, I got that.
You never activated the phone on sprint? You should go ahead and put the phone one your account and get insurance immediately!
If you have only been with Sprint for 4 months how are you eligible for an upgrade?
If it is only chrome scratched my TP came like that. Look at the chrome around the keyboard section. At all 3 corners, excluding the Stylus one check for a "Seam" in the chrome, if it has this you can take it in and exchange at a Sprint store.
A scratched phone on Ebay will go for MUCH less than a regular one.
I am not here to tell you whether you are ethical or not, but you should exhaust all options that seem less unethical first before trying to make someone else pay for your mistake. That being said, I think everyone in the world would try to get a new phone for free, so I wouldn't feel too bad.
The phone is activated on sprint, but the person that sold it to me never activated it. It has been only a few days since I activated, can I still add the TEP? And are they going to charger a deductible, cuz they'll charge me $55 to fix it.
I am eligible for an upgrade cuz I never got a phone from sprint.
So if it has some defects I could take it back, even though I have no TEP? Unfortunately, the phone is flawless other than my stupid scratches.
TBH, I don't fell doing this to sprint. They have screwed me over many times over. This would just even it out.
If it is activated just go ahead and get insurance. You can add it anytime. They will charge deductible normally, but instead of telling them its because of scratches tell them you are experiencing poor battery life and that you can't hear anything in the speaker because it sounds like a tin can.
Oh, you never purchased a phone when you switched. I was confused. Thanks for clarification.
Look for those seams, almost every TP has them and they will switch for free without TEP. They are hard to notice but mine has em and I am going to switch soon.
They have screwed me repeatedly and I would be doing the same thing. Haha, I wasn't trying to preach in my post before.
Is there a grace period to get it? I thought it was like 30 days. Yea, I can lie to them, no problem. Though my bat life is amazing. play with it all day and never has died on me.
Can you direct me to a link to where this seams thingy is being discussed, or where the sources where u got this is at. I want to read some on it. Or maybe some pics, I didn't really know where to look.
Yea, well, they decided to renew my contract, and it said they had returned my deposit...I'm definitely going to use that against them.
To be honest, they have messed up so many times, I have only paid my full bill about 2 times.
I Heard my Sprint Rep. say that the insurance can only be added within the first 30 days.
So here is the rub....How do they know when you purchased it? Unfortunately logic would say that the insurance only applies to devices purchased directly from the carrier, but I hope I am wrong.
ramiss said:
I Heard my Sprint Rep. say that the insurance can only be added within the first 30 days.
So here is the rub....How do they know when you purchased it? Unfortunately logic would say that the insurance only applies to devices purchased directly from the carrier, but I hope I am wrong.
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Click to collapse
Unless they changed the policy, that's not true. I had a phone for 6 months before I added the insurance online through the My Account feature.
But it's possible that has been changed and no longer do able.
Guys Thanks for all your responses, they are very informative.
So Basically here, I am leaning towards trying to see if I can get insurance added. I don't know how hard of a task this will be, but I hope that they can be persuaded into helping me out.
If not, I will just get a cheap phone and sell it.
Again, I am aware of the ethical lines being crossed, but wit sprint, those lines seem almost unreal.
update (Sorry about the double post):
So to my surprise srpint sent this in an email:
Regarding the call from the technical department, I have forwarded your
concern to the appropriate department.
The handset on the account is under 30 day return period. You can visit
the nearest Sprint store and replace the handset.
Thank you again for contacting Sprint. Have a great day!
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Click to collapse
its 30 days from the day you activate the phone...so you can go to a sprint store or call customer service and add insurance
as a tech in a sprint affiliate store i WOULD NOT swap you out for free because of cosmetic damage. So you are looking at paying 50 through Asurion(the insurance company)
cd85233 said:
update (Sorry about the double post):
So to my surprise srpint sent this in an email:
Click to expand...
Click to collapse
they are full of crap lol
you cant return a phone you never purchased from a sprint store lol
Well, well see. I am going to request a return kit from them, as they said that they would do. If not, then what ever.
BTW, the phone doesn't look like its been dropped or has any cracks. The excuse, "Its been in my pocket with my keys," would fly without a hitch.
We shall see what happens.
Sorry man, haven't been around the Computer. I had insurance on my touch I bought off of ebay. I had ins on my phone before and when I activated the phone it just went ahead and switched it over to my touch. So you should be fine adding it.
You can probably send it to them, but what are they going to give you back? You paid them $0 for the phone, so be careful, that may be what they give you.
Here is the site you requested talking about the chrome seams.
http://forum.ppcgeeks.com/showthread.php?t=44217&highlight=cracked+chrome
thacounty said:
Sorry man, haven't been around the Computer. I had insurance on my touch I bought off of ebay. I had ins on my phone before and when I activated the phone it just went ahead and switched it over to my touch. So you should be fine adding it.
You can probably send it to them, but what are they going to give you back? You paid them $0 for the phone, so be careful, that may be what they give you.
Here is the site you requested talking about the chrome seams.
http://forum.ppcgeeks.com/showthread.php?t=44217&highlight=cracked+chrome
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Click to collapse
Yea, as I thought, I don't have that problem on my phone.
So if I understand your correctly, you bought a phone from Ebay, and added insurance to it?
Sorry about double post. I just added TEP, took it in. Told them about some errors, no lies. Just some stuff that happens with the phone. Of course I know its normal, but they didn't know that. They gave me a brand new TP, and let me keep the old battery.
I mailed in my gtablet in about 3 weeks ago to get it repaired. I checked the tracking number it arrived on the 12th. I called them on the 22nd to see if they had sent it back. i was told i would be called back by the next day to get a status update. 3 days latter i call back i am told i would be called by the next day. 1 day latter i am called back that they have no record of it being delivered to them. i give them the tracking number tell them it was delivered on the 12th. get called back today saying the tracking number was missing numbers. i have the women on the phone type in the tracking number in on usps web site. i get told shes has to talk to the people at the repair center. get a call back they they can not find the gtablet at the repair center and they are trying to find it and i should be called by tomorrow. she said if they do not find it they should replace it
twitter,
Here is your message to post:
@viewsonic because of your actions with the GTABLET, I will never buy another Viewsonic product #IwillneverbuyanotherViewsonicproduct
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I also am not happy with my experience sending my G Tablet in. I got one back but it was in bad condition compared to the new one I sent in. There was 2 stuck pixels right in the middle of the screen, heavy scratching and scuffing on the back, and the case creaked. I decided to email woot and they'll take mine back. They don't have anymore in stock though so they're issuing me a refund.
Enectic said:
I also am not happy with my experience sending my G Tablet in. I got one back but it was in bad condition compared to the new one I sent in. There was 2 stuck pixels right in the middle of the screen, heavy scratching and scuffing on the back, and the case creaked.
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Click to collapse
This is exactly the experience I had with a Viewsonic LCD monitor several years ago. I sent it in under warranty for no backlight. It was in perfect physical condition. I got back a different monitor in deplorable condition, several pixels stuck ON and a big scratch across the screen. They refused to take the monitor back. They really suck.
I just had to RMA stuff from both Seagate and Sony. They were just as incompetent. They will lie right to your face, just to get you off the phone. All companies do this just so the return process is as painful as possible. They hope that next time you won't bother.
I doubt they care too much about your experience. If you have to return something, they figure you probably will never buy anything from them again, so why should they lift a finger to help you? It sucks, but it's how these companies do business.
just called again she said she has not been emailed back by them at the repair center. but she hopes the will have it fingered out by the end of the day. i really don't know what i can do at this point they more or less just stole it. i did insure(for $100) it with the post office i don't know if i should call them or not
So Viewsonic says they have no record of receiving it. So what?! If the USPS has a record of it being delivered, isn't that pretty conclusive? Assuming this goes on much longer, I'd contact the postal fraud department. I hear they take this stuff pretty seriously. It's possible it was delivered incorrectly, but that should still constitute an investigation.
Ok they called me last night and said they will replace my table with at brand new one and i should have it Monday so at least they are making it right.
The women from us merchant was always great to work with. its just the repair center that had the problems
johnboyjr said:
Ok they called me last night and said they will replace my table with at brand new one and i should have it Monday so at least they are making it right.
The women from us merchant was always great to work with. its just the repair center that had the problems
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Click to collapse
Might want to change the title then:
"Do send you gtable in to get fixed!!! they will send you a brand new one"
aasoror said:
Might want to change the title then:
"Do send you gtable in to get fixed!!! they will send you a brand new one"
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Click to collapse
more like call them every hour on the hour for 3 days they might send you a new one
So I just cracked my phone's screen today (stupidest way.. I've never damaged a phone ever, I baby them) and trust me, it hurt ME. Anyway.
I have insurance on the phone (girlfriend put it on when we started the contract) anyway, I have heard HORRIBLE things about Asurion replacements (bad refurbs, usually either dirty, scratched up or stop working within a couple of weeks) and I really don't want to be on that boat.
On the other hand I could just have the digitizer replaced (since the actual LCD and the phone works superb) but I have two problems with this:
A. I don't know how to repair it myself, never dealt in repairing hardware.
B. I can't seem to find a place around me that fixes anything but stupid iPhones.
What would you guys do?
Oh, here's a picture if you want to share the pain...
EDIT:
Here's the current status (I figure I should keep everyone informed of how horrible this process is so when I finally find a way to get my problem fixed, someone else doesn't have to deal with all this).
When my girl and I first went into Sprint the first night and they told us they don't do physical repairs (which is a lie btw, they do if its less than 2 cracks and it takes up less than an inch, another store told me this) they had us start a replacement with Asurion over the phone. The guy was ready to ship the phone but I told him to wait off to see if I could get the screen replaced someplace else. He said he'd keep the ticket open.
Today after going to two other Sprint stores (one said they don't do physical repairs, other said what I already posted above about the cracks). I told my girlfriend (she's the primary on the account) to go ahead and file the insurance claim. Asurion had no record of the guy leaving the ticket open, but somehow they needed a FAXED (no e-mail) copy of her photo ID.
Tomorrow I will be going to Sprint and I will tell them this horrible experience. I know its a third party company that deals with this, but I've about had it. My bills say Sprint, not Asurion, they will find a fix or I'll cancel contract right in front of them with no EFT due to the Administration fee change. It's horrible customer service. The second time we called Asurion (to finish the claim that was lost) we were on hold for half an hour.
Oh another thing I'm going to be showing the Sprint manager tomorrow:
http://support.sprint.com/support/article/Find_out_the_cost_of_replair_or_replacement_for_your_device/case-ba416758-20090629-111250
Specifically the last two words of the first paragraph, I know it's outdated, but because of that reason, it shouldn't be up on their website in the first place.
I will let everyone know how this goes afterwards.
They sent me a new one when I cracked my og evo screen
Sent from my PG86100 using Tapatalk
I have heard people slamming new phones as well. Have u taken it in to a repair shop (sprint) and asked if they can just repair it? Look on Craigslist people advertise repairs on it all the time
I would have it replaced if u can't work on it urself. They usually sell screens and digitizers on eBay. I would suggest buy both since they are glued together. It's just easier to replace.
Sent from my PG86100 using XDA App
Go into a Sprint repair store and show it to them. If they have a cool repair tech he may fix it for you for free. When my camera cover glass cracked they fixed that for free, but it depends on the store. Some are helpful and some follow company policy strictly. There is a post here that walks you through replacing the screen if you want to try it yourself and have the tools. You also have to weigh the costs. Are a screen and digitizer cheaper than the $100 deductible on Asurion. Since the 3D is still a new phone chances are you will get a new one from Asurion. Also, are you rooted with revolutionary?? Which is a much better root than the HTC method. If you are, any new phone will come with the new bootloader which means you will only be able to use HTC's method of rooting.
just 2 weeks ago we needed to replace a lost og evo on my account, we got a brand new one, unopened box. with that phone as old as it is I would think you would get a new one with a 3D
edit: i didnt read the above post,, good point, i wouldn't want to get stuck with the 1.500 hboot you cant use the revolutionary on
If you are happy with the device have it repaired.
As another posted stated check ahead of time. Some devices have the LCD glued to the touchscreen/glass aka digitizer/glass. Manufacturers do this to help prevent dust from collecting on the LCD over time.
I have not taken apart a 3D yet so i cant confirm that as of yet.
Feel free to PM me for more info. I cant officaily offer to help you fix it, board rules. wink wink nod nod special handshake. but if i can help i will.
We are not even supposed to touch 3d's yet , the crack looks to take up less then an inch of screen they should replace it for you , there no I referbs yet anyway .
My store has swapped out front panels for free even without insurance, given we have the parts phone to strip , since we can make a ticket for 3d's yet
If you don't have an Evo3d well ...
Call a sprint service and repair store, ask to speak to a tech there, and tell the truth as far as what happened and the size of the crack. If it's around an inch or less they should cover it. If it's a bigger crack if you make a good impression on the tech they may cover it anyways and replace the whole panel at no charge if you have TEP.
I would call or email Htc about it... Maybe they do it for you even if u have to pay... I would pay to get it fix.. just to keep my original device!!!
Sent from my PG86100 using Tapatalk
I have actually had nothing but good experiences with Asurion. On my OG EVO I had to have it replaced and they sent me a refurb. The refurb had a small indention in the screen. I called them and they have to by policy run some tests. The tests are for technical problems, but they still ran through them even though my issue was cosmetic. After my dent was still there after rebooting the phone lol they sent me a brand new one. They always send the phones out next day shipping and as long as they have them in stock you will get yours the next day.
I would, like others have suggested, take it into a Sprint repair center and see if they will fix it. Then basically it's research on just how hard or easy it will be to replace it yourself. If it cost more than $100 or you feel completely overwhelmed, I would get the replacement through Asurion. Just remember, they have certain stickers and ways to tell if you have opened your phone up and it will void your 1 year warranty should something happen.
Thanks for all the replies guys. I forgot to add this to the OP: I took the phone into Sprint yesterday I and was told that they don't fix any sort of physical damage, which I thought was bull based on other threads I saw here in the forums. Any special policy or anything I should bring up to have them stop lying to me? I
And it's comforting that everyone ha s had good experiences with Asurion. If I can't have the screen fixed I'll definitely do that. The fact that is new brings up a good point, but I've also read they'll wait until they have the phone to replace it for you.
Racer Of All said:
Thanks for all the replies guys. I forgot to add this to the OP: I took the phone into Sprint yesterday I and was told that they don't fix any sort of physical damage, which I thought was bull based on other threads I saw here in the forums. Any special policy or anything I should bring up to have them stop lying to me? I
And it's comforting that everyone ha s had good experiences with Asurion. If I can't have the screen fixed I'll definitely do that. The fact that is new brings up a good point, but I've also read they'll wait until they have the phone to replace it for you.
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It might not be a corporate repair store
Sent from my Nexus S 4G using xda premium
My store does , but like I said you can't open up 3d's yet so its more like a favor insured or not
If you don't have an Evo3d well you don't have an Evo3d
The store I went to was an official Sprint one. I did a bunch of calling to all the repair stores around me, all of them told me they wont touch it if it's physically damaged (I threw in that was less than an inch).
I DID get a guy that at least asked if it was one crack and I told him it was a main one and was spider webbed out, he told me that the tech would look at it, so I"m going over now and see what happens. I'll keep everyone posted. I just rather not spend 100 bucks on a new refurbed phone when the crack is not that giant.
Racer Of All said:
I just rather not spend 100 bucks on a new refurbed phone when the crack is not that giant.
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Well it looks pretty bad
Sent from my Nexus S 4G using xda premium
Id bet you get a new one since the phone is so new.
I have a policy with ensquared. I've never turned in a claim but they say that they will use new phones more often than not. Not sure if asurion works the same way.
Sent from my PG86100 using XDA App
Here's the current status (I figure I should keep everyone informed of how horrible this process is so when I finally find a way to get my problem fixed, someone else doesn't have to deal with all this).
When my girl and I first went into Sprint the first night and they told us they don't do physical repairs (which is a lie btw, they do if its less than 2 cracks and it takes up less than an inch, another store told me this) they had us start a replacement with Asurion over the phone. The guy was ready to ship the phone but I told him to wait off to see if I could get the screen replaced someplace else. He said he'd keep the ticket open.
Today after going to two other Sprint stores (one said they don't do physical repairs, other said what I already posted above about the cracks). I told my girlfriend (she's the primary on the account) to go ahead and file the insurance claim. Asurion had no record of the guy leaving the ticket open, but somehow they needed a FAXED (no e-mail) copy of her photo ID.
Tomorrow I will be going to Sprint and I will tell them this horrible experience. I know its a third party company that deals with this, but I've about had it. My bills say Sprint, not Asurion, they will find a fix or I'll cancel contract right in front of them with no EFT due to the Administration fee change. It's horrible customer service. The second time we called Asurion (to finish the claim that was lost) we were on hold for half an hour.
Oh another thing I'm going to be showing the Sprint manager tomorrow:
http://support.sprint.com/support/article/Find_out_the_cost_of_replair_or_replacement_for_your_device/case-ba416758-20090629-111250
Specifically the last two words of the first paragraph, I know it's outdated, but because of that reason, it shouldn't be up on their website in the first place.
I will let everyone know how this goes afterwards.
Why are you calling asurion. You can go to their website, file a claim, and be done in about 2 minutes. No dealing with assholes and your new phone will arrive in a couple of days.
Because when I tried to do that it told me that "more information was needed" and to call in.
Going into Sprint in an hour or so.
Ok guys, the nightmare came true and I dropped my phone just a couple of days after getting it. Didn't have a case and cracks the top right hand corner of the screen, which doesn't affect it's usability or the touch screen. It's relatively minor but it still totally bothers me.
I also have been having overheating problems and massive battery drain. Despite my efforts to get to the bottom of it, nothing has really worked...
So my question is, do you think I will have a problem getting another handset in the Sprint store since I already dropped it? Anyone know their policy on replacing a damaged phone yet for reasons besides that... I am still within my two weeks of getting this phone and my new plan. Any insight?
Sent from my LGLS990 using XDA Premium 4 mobile app
In my experience with my local store, they will say that the dropping of the phone lead to the cracking of the screen as well as the internal effects you are having with it. They look for anything to get out of exchanging a handset at my local sprint shop.
I once took them an s3 that was having software issues, even after many factory resets. Instead of going ahead and replacing my device, with Mt insurance, she took the phone apart to look for water damage. The outside indicator was not showing water damage but the inside indicator was. So she said we had to file a claim. I argued with her about it, because that phone had never been dropped in water. Why would the outside indicator not show water damage but the inside show some? Anyway sprint did it right with the issue, but I'm just saying, they look for any reason not to exchange your device at no cost.
Sent from my Black Lg G3
The exact same thing happened to me when I had a two-month old GS2 and I brought it into a Sprint store and asked what my options were. The nice lady behind the counter said that while technically she shouldn't help me she would be willing to swap out phones gratis. The only catch was that the new phone would be refurbished. So I went home and backed up everything and performed a factory reset. And when I returned I was able to swap out phones hassle-free. She even correctly guessed upon examination that my phone was rooted and didn't care. The refurbished phone looked brand new; the only way to tell it was refurbished was the internal flag which I checked out of curiosity. I kept the battery from the original phone; otherwise it was truly a fabulous experience.
That all said, I have a feeling that this was a rather unique set of circumstances and I really don't know what they'll say about a two-week old LG G3. I strongly suspect you're going to have more trouble than I did.
Best of luck!
mrush said:
Ok guys, the nightmare came true and I dropped my phone just a couple of days after getting it. Didn't have a case and cracks the top right hand corner of the screen, which doesn't affect it's usability or the touch screen. It's relatively minor but it still totally bothers me.
I also have been having overheating problems and massive battery drain. Despite my efforts to get to the bottom of it, nothing has really worked...
So my question is, do you think I will have a problem getting another handset in the Sprint store since I already dropped it? Anyone know their policy on replacing a damaged phone yet for reasons besides that... I am still within my two weeks of getting this phone and my new plan. Any insight?
Sent from my LGLS990 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
im assuming you dont have insurance? idk about you guys but with framily plan i pay 50 bucks a month with unlimited and insurance. good deal. anyway YEA the same thing happened to me with my evo 3d i dropped it and my phone went crazy i couldnt mount it and it was rooted they swapped it out in the store anyway. I hear a lot of stories about bad experiences so i feel lucky to have a good store to go to. But its sure worth a try. are you doing the easy pay? a lot of times they will fix the screen for free if you are.
Sprint has always been good to me about fixing/replacing devices. I cracked my screen on a Galaxy Nexus, I took it in to the local store and they told me to come back in an hour. When i came back i was treated to a brand new screen at no additional cost. I'm just speaking for myself of course, im not saying they WONT charge you, but their customer service in my experience is very good.
R2DeeTard said:
Sprint has always been good to me about fixing/replacing devices. I cracked my screen on a Galaxy Nexus, I took it in to the local store and they told me to come back in an hour. When i came back i was treated to a brand new screen at no additional cost. I'm just speaking for myself of course, im not saying they WONT charge you, but their customer service in my experience is very good.
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Click to collapse
I've had similar good experiences with a Sprint authorized repair center in my area but after they closed and I had to deal with a corporate store the service level dropped to what many others describe as horrible.
I guess it depends on where you end up taking the phone but I would try and stay away from corporate locations...
Marcm15 said:
I've had similar good experiences with a Sprint authorized repair center in my area but after they closed and I had to deal with a corporate store the service level dropped to what many others describe as horrible.
I guess it depends on where you end up taking the phone but I would try and stay away from corporate locations...
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It's funny that this is the case, because I find the same thing here in my area. While I was with Big Red, you NEVER wanted to go anywhere but a corporate store because you would get horrible service (in THIS area), with Sprint is the absolute exact opposite, I will never go into a corporate store unless I am specifically instructed that I have to for whatever I am trying to get done. The customer service is at least here, horrible in comparison. I am actually stressin myself because my phone has started (of course on the 14th day!) to lock up every hour or so and I can't use the screen. It requires a battery pull. Everyday this phone starts to worry me a little more.
Koroz said:
It's funny that this is the case, because I find the same thing here in my area. While I was with Big Red, you NEVER wanted to go anywhere but a corporate store because you would get horrible service (in THIS area), with Sprint is the absolute exact opposite, I will never go into a corporate store unless I am specifically instructed that I have to for whatever I am trying to get done. The customer service is at least here, horrible in comparison. I am actually stressin myself because my phone has started (of course on the 14th day!) to lock up every hour or so and I can't use the screen. It requires a battery pull. Everyday this phone starts to worry me a little more.
Click to expand...
Click to collapse
Get off ART.
Sent from my LGLS990 using Tapatalk
sinisin said:
Get off ART.
Sent from my LGLS990 using Tapatalk
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Click to collapse
What is this I keep hearing about ART?
Sent from my LGLS990 using XDA Premium 4 mobile app
mrush said:
What is this I keep hearing about ART?
Sent from my LGLS990 using XDA Premium 4 mobile app
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I didn't have mine on, but its a different way android handles applications on the phone. Will be the "standard" once all the bugs are worked out.
Also dropped my two-week old G3 and cracked it. LG opened an RA but no details on costs - alluded that maybe it would be free but nothing firm. :/
The ubreakifix teardown doesn't get to the screen, nor does the YouTube teardown I found. I'll assume the glass and digitizer are adhered together though; which I don't want to mess with.
O
intheory said:
Also dropped my two-week old G3 and cracked it. LG opened an RA but no details on costs - alluded that maybe it would be free but nothing firm. :/
The ubreakifix teardown doesn't get to the screen, nor does the YouTube teardown I found. I'll assume the glass and digitizer are adhered together though; which I don't want to mess with.
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Will you keep us updated? I want to know how it goes... Especially if the fix is easy and/or LG is willing to do it for free... Some reports are saying repairs are going to be very simple because of the design, but nothing spoke of the screen.
Also, where did you go to open an RA with LG? Do they give you a quote prior to working on it? I'm interested to see what I can do...
LG quoted me $154 to repair the screen. I'm not ready to take that plunge although it's in line with what I'm seeing for similar device repairs.
You can open an RA request from their support section at LG.com - I chatted with someone who opened it for me.
Just picked up my LG G3 yesterday, got 3 cases coming that should be here tomorrow (Thurs) & can't wait, phone fell out of my shirt pocket twice now but luckily I was bent over a clean basket of laundry lol. But I've been reading sprint is going to drop their prices, I got mine at bestbuy & hopefully if my bill drops by $10 I'll go ahead & get the insurance for $10 a month.
I've had very good luck at my local Sprint store. They've replaced are some questionably broken phones for $50.
As far as the screen cracking goes, I just bought an $8 iCarez tempered glass screen protector off of Amazon and it seems great so far. Easy to install and allegedly very impact resistant. I'm not willing to test out this claim quite yet ?
I looked at my phone today and noticed a crack going through the bottom microphone and the IR blaster. I've never dropped it or hit it on something. Did some research and was a known issue by LG. I contacted LG and the rep said that I have to send them my phone and wait around 1 week while they inspect the phone. Does anyone have this issue and got a replacement from Verizon?
I know it's a huge issue with them on tmobile. There is a thread about it where a ton of people have it. I am on Verizon and just recently got it by the 3mm jack. Also scratches from cases being put on. Definitely not good build quality. Not so worried about it unless it gets worse. Always has a case on it, but man, makes me mad lg won't do anything about it.
I also have the hairline crack problem. When I talked to Verizon in the online chat, they said it's a known problem but haven't received word from LG on replacing phones under warranty. Instead they suggested I contact LG. Which sucks because now it looks like I'll be without my G3 for a week if I decide to get it repaired. Wish Verizon would just send me a replacement instead.
mjforte said:
I also have the hairline crack problem. When I talked to Verizon in the online chat, they said it's a known problem but haven't received word from LG on replacing phones under warranty. Instead they suggested I contact LG. Which sucks because now it looks like I'll be without my G3 for a week if I decide to get it repaired. Wish Verizon would just send me a replacement instead.
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My phone also developed the mysterious crack (no drops or abuse, had mime ghost glass on screen and lg circle case). After having calling verizon and having them refer me to lg, I called lg, got an ra and I sent the phone into lg (at my expense-cranky!!). I sent it on October 15. They repaired it and sent it back to me, I received the repaired unit on 10/23. Amazingly, this is my original unit repaired, no sign of crack, but same imei number! I was very surprised, repair slip says re-solder. I am not sure how this repaired the plastic part but there no longer is a crack. Original pict of crack shown below, identical to ones posted around internet.
I think it is awful of lg not to provide an prepaid mailing label (i requested one and was denied). They repaired the phone free of charge, so obviously, it was a warranty repair and one recognized by them as a batch defect in "trusted reviews" article ( http://www.trustedreviews.com/news/lg-g3-owners-complain-of-cracking-issues). Neither lg nor verizon were helpful with a loner phone. I had an old phone that I was able to reactivate to use during the replacement period, but it was so old it really only functioned as a dumb phone. I just hope the 'fix' is permanent! As much as I love this phone, I would not buy lg again after this run around!!
Never had that issue and I've had my G3 for a while now. Take good care of your G3 and avoiding those issues are easy.
One common thing I've notice with people having this issue is the use of the circle case, or something similar that is a hard, tight fit around the back of the phone. Maybe not everyone with cracks uses one, but many have. I've had my G3 for nearly two months now, using only a tpu case, and I gave no signs of cracking or other damage.
david_hume said:
Never had that issue and I've had my G3 for a while now. Take good care of your G3 and avoiding those issues are easy.
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It's not an issue of misuse, it's a factory defect. I have the same crack and have never done anything tough to my phone at all
I just noticed it on my phone today as well. I had it in a clear TPU case, but it wasn't a tight case by any means. I babied the phone and never put it in a pocket with anything else, and I still got the crack. Oh well.. hopefully it doesn't get any worse
I was on the phone with verizon for 45 minutes. Ultimately, they said they have a record of people in the last few days calling with the same issue. They said they have no response from LG yet. I have the option to send it in and get a refurb. They told me they will inspect the phone to make sure there are no signs it was dropped, and I take a risk of them charging me $299 if they feel it was dropped.
I was told if/when LG does respond to verizon, it'll be less likely to be inspected as much and a simple exchange. The rep said he expects more people to be calling about the problem, since it seems to be a common occurrence, so LG will have to tell verzion what to do.
So, the best thing to do is call verizon and let them know about the problem. I had to speak to someone one level up from normal tech support.
I will call in tonight as I have the issue as well.
Anyone have an update to this? I just noticed this on mine. I have never dropped mine or sit with it in my pocket. It is absolutely spotless and is taken care of more then almost anything I own. Need it replaced or repaired so I can sell after I get my nexus 6.
Sent from my VS985 4G using Tapatalk
Is the microphone working better now ?
Sent from my VS985 4G using Tapatalk
Anybody have any updates? I just noticed this on mine and have called both verizon and LG and neither one can find this to be a "known issue". I'm SOL unless I can get a rep who knows this issue. I need to send the phone in for an issue with the camera, but I cant at the risk of being charged for an issue that is obviously a defect in the phone.
Yup top and bottom of phone I have hairline cracks....
Sent from my VS985 4G using Tapatalk 2
So I got a tier 2 tech support person who did enough digging to find the cracks are a known issue. He said he searched verizons private device forums. As in we cant see what they see. If you have this issue tell tech support to search "bezel" in their device forums. The post was made 11/19/14 and was replied to by corporate on 11/21/14. He notated my account very well so that I won't be charged for damages to the phone since the crack is a known issue in their own forum. Hope this helps anyone in the future.
Rodeojones said:
One common thing I've notice with people having this issue is the use of the circle case, or something similar that is a hard, tight fit around the back of the phone. Maybe not everyone with cracks uses one, but many have. I've had my G3 for nearly two months now, using only a tpu case, and I gave no signs of cracking or other damage.
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Might be common for some, but I've never used a Circle case as long add I've had my G3. It's never been dropped, never bumped, never near water....I treat it likes it's freakin' gold because it had to last me 2 years. My last 3 Android phones over the past 6-8 years are all still in perfect working order, including my original Droid. I just happened to notice today that mine has the crack through the IR transmitter and started searching to see if is been a problem.
bcoop8, thanks a bunch, the exchange I just did with Verizon was the easiest I have ever done all thanks to the information you posted. I was so bummed when I saw the crack last friday and amazed when I walked in and they simply offered to ship me a new one.
bcoop8 said:
So I got a tier 2 tech support person who did enough digging to find the cracks are a known issue. He said he searched verizons private device forums. As in we cant see what they see. If you have this issue tell tech support to search "bezel" in their device forums. The post was made 11/19/14 and was replied to by corporate on 11/21/14. He notated my account very well so that I won't be charged for damages to the phone since the crack is a known issue in their own forum. Hope this helps anyone in the future.
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muiriddin said:
bcoop8, thanks a bunch, the exchange I just did with Verizon was the easiest I have ever done all thanks to the information you posted. I was so bummed when I saw the crack last friday and amazed when I walked in and they simply offered to ship me a new one.
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You were able to walk into a Verizon store and tell them about that forum post from corporate and they will send you a new G3 in the mail? Are they letting you keep yours while you wait for the new one?
Krusej23 said:
You were able to walk into a Verizon store and tell them about that forum post from corporate and they will send you a new G3 in the mail? Are they letting you keep yours while you wait for the new one?
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My old one is right here next to me, I should get the new one in a day or two and I walked in with a print out of the post. It took them a bit of time/digging at the store, but they evidently found the post it was referring to... the phone is part of a company account which often seems to get better service than individuals though...
muiriddin said:
My old one is right here next to me, I should get the new one in a day or two and I walked in with a print out of the post. It took them a bit of time/digging at the store, but they evidently found the post it was referring to... the phone is part of a company account which often seems to get better service than individuals though...
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Ok, thanks! I might try it out. Worst that happens is they say no.