[Q] Google contacts repeatedly download until full (25,000) - Android Q&A, Help & Troubleshooting

Hi,
I have a problem that might be to do with the new google contacts, at least it happened within the past couple of weeks or so.
Problem is I can not add any contacts, or rather I can, but they do not stay for very long. I save them to my google account where I have around 900 contacts.
I have now tried Contacts Fix Sync, and it reports that I have 25,000 contacts! So I am assuming the reason why new contacts are not added is because it is full. Using Contacts Optimizer, it turns out they are all duplicates (which is not the case when logging into my contacts on my PC).
So somehow it seems the google contacts keeps on downloading until it is full.
I have tried everything I can think of: reseting/erasing my phone (One Plus One), and now I have just tried on another different phone (LG G2), and it is the same problem.
It seems that recently, I am not sure when, google implemented a new Google contacts system, perhaps that is the problem, perhaps not.
Anyhow, it is quite annoying to say the least, basically I am not able to add new contacts. Any suggestions?
I have also asked this question in the Gmail Help Forum, so I hope I am not violating any rules. If I am, let me know and I will delete this. I also asked a similar question in the OPO XDA forum yesterday as I then thought it was to do with OPO (had not tried on the other phone at that time) - I will delete that one if I can.
Thanks in advance.

Related

[Q] Google sync problem with contacts

Hello,
i'm facing a problem with my wildfire by syncing the contacts from my phone to the google contacts. i already found different threads regarding that case, but there was no solution yet.
Found out following thread here: http://forum.xda-developers.com/showthread.php?t=557075 but unfortunately it doesn't help me.
I'm using the mobile phone since about two month and really guess that it never worked properly. The syncronisation from google to the phone is working fine, but in the reverse way it didn't.
what i've done untill now:
-deleted already all contacts from googlemail and phone simultaneously, after that i imported all conatcts (which i backed up previously) to google again. Afterwards i synced them back to the phone without any problems
-each contact i created new, only on my phone will not be synced to google
-if i'm deleting any contact from google they would be automatically deleted on the phone
-i guess this seems to be a problem with the software, because other cellphone models of htc are having the same problem
i'm still using:
android 2.1 update 1
build number: 1.25.110.1 CL229476
kernel version: 2.6.29-6fb59e13
thank you in advance.
Is there nobody who can help me with that? Am I the only one who's facing that problem???
ive got like between one and 25questions to ask first.... there is one other option... just wipe the thing and let the google do its job. if your on froyo great. just ON COMPUTER fix up your contacts and whatever and save the account ON COMPUTER then wipe that phone. yes youll have to invest a wee bit of time restoring but that comes with the territory. google will restore what it restores.
any sync data u have now....is known to googles pushy servers. they push data rather than pull. which is awesome.
if u really need more help just PM

[Q] Atrix - SMS Issue (Wrong Recipient)

Little frustrated with the Motorola Atrix and wanted to see if anyone had any suggestions.
I am having an issue with SMS messages going to the wrong individual or starting a second threaded conversation with the same contact even though there is only one instance of this contact and one phone number attached. It's very similar to the reported issue 9392 that was supposed to be addressed sometime a while back.
This is my second Atrix and I have experienced the problem on both handsets. My first purchase was back in April of this year and within weeks that problem started to occur. I had tried various custom ROMs and SMS applications - but they all had the same issue.
The second handset was just received this week. I have gone through and completely cleaned up any duplicate contacts and exported them all to a CSV file and re-imported in hopes of finding a culprit contact. I am syncing with Exchange 2007, but had disabled Google Contacts, MotoBlur, Blah, Blah. Now I am only syncing contacts with Google and mail and calendar with Exchange.
I have completely reset the device and running full stock ROM with no applications installed outside of what is included in the image with the phone. Since a majority of my communication is via SMS on my phone - it has become a big hassle. I just get tired of having to apologize and explain my misguided text over and over again.
I have tried several 3rd party SMS apps and all have the same issue.
Anything you guys could suggest would be greatly appreciated. The only thing that I could possibly think of that I have not done is replace the SIM card which is one I got with my first iPhone a few years back.
**Note: I have a WP7 running Mango that does not have this issue.
I'd be leaning toward a bad sim. Why don't you just go to your carrier and get a new one? AT&T has never charged me for a replacement sim. Just explain your issue and that you've tried all other avenues to correct the problem.
For the duplicate thread I was able to solve with
http://forum.xda-developers.com/showthread.php?t=1210840
others said it didnt work if they were syncing facebook contacts.. I dont sync
contacts with anyone but gmail contacts.
but here is the basis of the fix that worked for me
Ok I think I solved it my last solution wasn't did not continue to work.
your contacts need to be stored / saved as
this format +12223331234 and some work with just 2223331234
but all work with the first (so far)
(111) 222-3333, +1-111-222-3333 both fail
if you look how the sms db stores them its like the format first mentioned and when using that format there are no duplicates
Click to expand...
Click to collapse
Well, I tried to replace both the SIM and reformatted the numbers as suggested.
However, neither of those worked - so I dug a little more and narrowed it down to Motoblur and adding accounts under it.
I did find that if I did a hard reset of my phone and then used a new email address to setup a 'New' MotoBlur account (since you can't delete or reset an existing one) and then did not add accounts under MotoBlur - the issue resolved itself.
I still added a google account and exchange account - but everything else, like facebook, I downloaded the application to avoid MotoBlur from aggregating information into.
Hope that makes some sense and thanks for the reply.

[Q] Weird problem - contacts keep multiplying

Dad had a weird problem with his Samsung Galaxy - all the contacts duplicated numerous times so that sometimes there were 15-20 of each and it didn't matter if they were stored on the Sim card or in the phone.
Carphone Warehouse told him it was faulty and caused by water damage even though it had never got wet and everything else works fine, so he bought a HTC Sensation XL put the sim card in and then the exact same thing happened, so he sent that phone back and got a Samsung Galaxy Nexus which he's had a week, and guess what? it's happened again
All the contacts have been deleted off the sim card so its blank and Dad only entered 6 or 7 contact details into the phone, then today all of a sudden there are multiple copies of some of the contacts - any ideas what the cause is or for a cure? Dad is on Orange pay monthly and has already had a replacement sim card in case the first was faulty.
Cheers
Perhaps it could be synced Google Contacts?
Or any other kind of contact syncs?
Any kind of backup (Titanium Backup, MyBackup, etc?) that would restore the numbers?
Did he/you install any apps before this happening? Any contact/phone/sms/dialer apps perhaps?
No he hasn't synced with Google Contacts apart from when its forced on the Nexus, but he has no contacts to sync anyway as he dosen't use a computer, his only contacts are what he's manually entered. He hasn't downloaded any apps at all, and uses the phone as it come out the box - he only has it cause he likes the big touchscreen and he can see it ok, he dosen't use any features apart from calls, texts, email and the camera.
Hmm, sounds very weird indeed.
You said you tried both getting a replacement SIM card and a brand new phone, but not at the same time?
I would suggest doing a factory reset and a SIM card wipe (or even a replacement if easily possible) at the same time, and then try and enter 1 NEW phonenumber (not one that's been in the phone/SIM card before) and leave it for the amount of time that it took before it began multiplying the numbers before, to see if it does it again.
If it doesn't, try and enter some of the old numbers into the phone, and so on.
If it does multiply, then I don't know what's wrong.
ShaunIOW said:
No he hasn't synced with Google Contacts apart from when its forced on the Nexus, but he has no contacts to sync anyway as he dosen't use a computer, his only contacts are what he's manually entered. He hasn't downloaded any apps at all, and uses the phone as it come out the box - he only has it cause he likes the big touchscreen and he can see it ok, he dosen't use any features apart from calls, texts, email and the camera.
Click to expand...
Click to collapse
Contacts you manually enter are automatically set to sync with Google contacts. What I think is happening is you keep resetting the phone and he enters in the contacts before all the Google contacts from the previous times are being restored therefore all the multiples are being synced together. So let the phone sit after a restore. The multiples should show up after a little bit. Go through and delete the duplicates and see if they come back.
ResolutionHD said:
Contacts you manually enter are automatically set to sync with Google contacts. What I think is happening is you keep resetting the phone and he enters in the contacts before all the Google contacts from the previous times are being restored therefore all the multiples are being synced together. So let the phone sit after a restore. The multiples should show up after a little bit. Go through and delete the duplicates and see if they come back.
Click to expand...
Click to collapse
Cheers I think you may have solved the problem
I logged into Dads google account online and found his contacts and there were 529 with loads of duplicates (40 or 50 of some), so I deleted the lot, turned off autobackup to google and sync on his phone and did a factory reset - he now has no contacts on the sim card, in the phone or stored with google so hopefully when he re-enters them they won't duplicate, I'll give it a few days then see what happens if I let it back-up and sync, but I've a feeling its sorted it.
ShaunIOW said:
Cheers I think you may have solved the problem
I logged into Dads google account online and found his contacts and there were 529 with loads of duplicates (40 or 50 of some), so I deleted the lot, turned off autobackup to google and sync on his phone and did a factory reset - he now has no contacts on the sim card, in the phone or stored with google so hopefully when he re-enters them they won't duplicate, I'll give it a few days then see what happens if I let it back-up and sync, but I've a feeling its sorted it.
Click to expand...
Click to collapse
Lol no problem
Sent from my SGH-I777 using Tapatalk 2 Beta-6

Exchange Corporate email settings problem solution [JB 4.1.1]

I recently solved a real pain of an email issue I was having, and wanted to pass along the experience. I had tried searching these forums for several days, but didn't quite find my problem, and didn't find the solution all in one place. With that in mind, I'm hoping this information helps someone, even if a bit of it may be covered in other threads (sorry if so).
I had upgraded recently to JB 4.1.1, and was having a lot of problems getting my corporate/exchange email account to work. The calendar and contacts would work sometimes, and the email never got past the "waiting for sync" screen. Anytime the calendar and contacts would work, they would break after a reboot of the phone.
I also found that sometimes exchange account would stick around after it stopped working, and other times it would disappear (from the Android settings > accounts list) completely. I had set the accounts up both through the stock email app, and through a third - party email app (Enhanced Email, a good app).
I tried deleting and recreating the accounts, with varying settings (port numbers, accepting all security certificates, etc.). Later on, I went to my company's online web access for Exchange, and deleted all the mobile connections so that it would create a new connection for my current phone and ROM. I recreated the account (for what seemed like the 50th time) after that. Still no good.
The thing that made the difference: I finally read a tip somewhere to force stop the (stock) email client, and clear its cache and data. After that, the email app needed to be set up again, but email synched for the first time since I installed this ROM, and my calendar and contacts work reliably. It's been several days and reboots, and no further problems have come up.
I hope this helps someone, and again, apologies if the information is duplicative. I couldn't find it all in one place, and was really beating my head against the wall trying to find a fix.
buzban said:
I recently solved a real pain of an email issue I was having, and wanted to pass along the experience. I had tried searching these forums for several days, but didn't quite find my problem, and didn't find the solution all in one place. With that in mind, I'm hoping this information helps someone, even if a bit of it may be covered in other threads (sorry if so).
I had upgraded recently to JB 4.1.1, and was having a lot of problems getting my corporate/exchange email account to work. The calendar and contacts would work sometimes, and the email never got past the "waiting for sync" screen. Anytime the calendar and contacts would work, they would break after a reboot of the phone.
I also found that sometimes exchange account would stick around after it stopped working, and other times it would disappear (from the Android settings > accounts list) completely. I had set the accounts up both through the stock email app, and through a third - party email app (Enhanced Email, a good app).
I tried deleting and recreating the accounts, with varying settings (port numbers, accepting all security certificates, etc.). Later on, I went to my company's online web access for Exchange, and deleted all the mobile connections so that it would create a new connection for my current phone and ROM. I recreated the account (for what seemed like the 50th time) after that. Still no good.
The thing that made the difference: I finally read a tip somewhere to force stop the (stock) email client, and clear its cache and data. After that, the email app needed to be set up again, but email synched for the first time since I installed this ROM, and my calendar and contacts work reliably. It's been several days and reboots, and no further problems have come up.
I hope this helps someone, and again, apologies if the information is duplicative. I couldn't find it all in one place, and was really beating my head against the wall trying to find a fix.
Click to expand...
Click to collapse
Hi there, I think im glad i found this thread although not sure it will help with my corporate mail problem. My problem exists only with contacts not syncing from my corporate exchange account. My mail and calendar is ok just no contacts sync.
You mention to force stop the stock email client, can you advise the steps and exact name of the process? Do you mean in manage apps - All - Email ? I cant seem to stop that process its all greyed out.
Any help would be greatly appreciated, due to my role i really need my exchange contacts to sync.
Cheers,
Hi guys,
My experience is different.
If you have problems to sync your email you need to clear all previous mobile connections from outlook (via outlook web access) and set up your account from zero on the device.
Quick question why do you use a third party email client? Do you have Samsung device? Got the same problem and had to move to a asop (CM10)
Samsung email client and exchange doesn't work well since the original Galaxy.
Regards
Sent from my GT-P1000 using Tapatalk 2
solution for me
For me what solved was a solution I found in another post here in the forum: http://forum.xda-developers.com/showthread.php?t=1774978&page=2
In summary:
"Settings --> Data Usage --> Menu --> and check Auto Sync Data
Try setting up Exchange account again and you'll see the prompt to activate a Device Administrator this time. "

[Q] KitKat issue syncing contacts on an exchange server

My understanding is that this is a known issue, I'm looking for a workaround or resolution.
Using KitKat, and the standard AOSP email client, I setup my corporate email account in the usual way. Everything works the way it is supposed to except for syncing contacts.
Normally I have fewer than 100 contacts, but with KitKat I end up with over 600. From my research into this issue it is because KitKat is syncing the "suggested contacts" from exchange, not just the contacts listed in my address book. I'm not sure who made the decision to do that, but it doesn't sound like the best idea to me.
I see this problem on my tablet which is running the CM 11.0 nightlies, but I do not see it on my HTC One running AndroidNow, even though Android Now is at 4.4. That is what tells me that the problem is in Exchange Services for the standard AOSP client. I confirmed this by finding this site:
http://www.androidpolice.com/2013/1...4-4-with-gmail-style-ui-and-a-slide-out-menu/
I downloaded the appropriate files and installed the apks on my HTC One. When I setup my corporate email there I started seeing the same issue.
Does anyone have any news or recommendations on this issue? By the way, I'm not looking for "install such-and-such email client, it's better" type recommendations. I've tried the majority of them already.
Thanks
It is interesting to me that no one has anything to say on this issue. Perhaps no one saw my post?
At any rate, I found a "solution" which is clumsy but seems to do the trick. The suggestion I found in the google forums was to delete the "Suggested Contacts" folder (I did it in the Exchange web mail app), delete the Corporate account and recreate. I did and I now have the correct number of contacts.
From what I have found this problem is caused by code added to KitKat for syncing sub-folders. It is an issue that Google is aware of, but has marked at a very low priority. I assume that means that a real fix for this will be a long time coming.
dlbarron said:
It is interesting to me that no one has anything to say on this issue. Perhaps no one saw my post?
At any rate, I found a "solution" which is clumsy but seems to do the trick. The suggestion I found in the google forums was to delete the "Suggested Contacts" folder (I did it in the Exchange web mail app), delete the Corporate account and recreate. I did and I now have the correct number of contacts.
From what I have found this problem is caused by code added to KitKat for syncing sub-folders. It is an issue that Google is aware of, but has marked at a very low priority. I assume that means that a real fix for this will be a long time coming.
Click to expand...
Click to collapse
In case you may not have noticed, there is a open issue for this now:
http://code.google.com/p/android/issues/detail?id=61979
Im having the same problem with you, but removing the "suggested contacts" folder from Outlook didn't work (not that I should have to do that). It was if the contacts were cached to the phone.... even after removing the account. I even tried disabling sync, putting it in airplane mode, and using "Contact Remover" from the Play Store to delete the contacts from my phone (disabling sync and airplane mode to prevent a total deletion of all contacts on next sync). After that, I removed the account from Android, removed all phone pairings from Exchange (through OWA), and cleared the cache of the phone. As soon as I resynced, they all came back.
I'm beyond pissed. I literally have 5,000 contacts, and I can barely open the People applet. This is ridiculous.
Flapjack said:
In case you may not have noticed, there is a open issue for this now:
http://code.google.com/p/android/issues/detail?id=61979
Im having the same problem with you, but removing the "suggested contacts" folder from Outlook didn't work (not that I should have to do that). It was if the contacts were cached to the phone.... even after removing the account. I even tried disabling sync, putting it in airplane mode, and using "Contact Remover" from the Play Store to delete the contacts from my phone (disabling sync and airplane mode to prevent a total deletion of all contacts on next sync). After that, I removed the account from Android, removed all phone pairings from Exchange (through OWA), and cleared the cache of the phone. As soon as I resynced, they all came back.
I'm beyond pissed. I literally have 5,000 contacts, and I can barely open the People applet. This is ridiculous.
Click to expand...
Click to collapse
I can't argue with your assessment, especially since it is a known issue that is, apparently, not getting any attention from Google. That is disappointing.
dlbarron said:
I can't argue with your assessment, especially since it is a known issue that is, apparently, not getting any attention from Google. That is disappointing.
Click to expand...
Click to collapse
I have this same problem, but it seems to be Exchange email address history (start a new email: start typing address and the autocomplete list appears)that is causing the problem for me. If I delete the history the contact is now longer shown in my contact list. The problem is this history list is ever growing and changing. It seems we are forced to live with excess users until Google gets this fixed.
zoaguy said:
I have this same problem, but it seems to be Exchange email address history (start a new email: start typing address and the autocomplete list appears)that is causing the problem for me. If I delete the history the contact is now longer shown in my contact list. The problem is this history list is ever growing and changing. It seems we are forced to live with excess users until Google gets this fixed.
Click to expand...
Click to collapse
Ahhh, well that would make sense why deleting the "suggested contacts" folder doesn't fix it. I don't want to flush my autocomplete history. It's quite useful.
In the interim, I'm just 'pushing' my contacts from Touchdown using the "Copy to Phone" option, and not adding the corporate email option for now.
Here is a pretty nice work around to this issue.
Go into outlook and create a new category for all of the contacts you want to sync with your device. Once the contacts are part of the new category, go to your device and in the contacts>>accounts to display>>select the corporate account>> and select which list(select the category you created in outlook>> thats it and resync your contacts.
zoaguy said:
Here is a pretty nice work around to this issue.
Go into outlook and create a new category for all of the contacts you want to sync with your device. Once the contacts are part of the new category, go to your device and in the contacts>>accounts to display>>select the corporate account>> and select which list(select the category you created in outlook>> thats it and resync your contacts.
Click to expand...
Click to collapse
A slick solution to the problem. To bad it is necessary.
dlbarron said:
A slick solution to the problem. To bad it is necessary.
Click to expand...
Click to collapse
Agreed, a true fix is still needed. The biggest problem with this solution is making sure you put new contacts into the new category when they are being added.
I have the issue that my phone will not sync to the exchange contacts PERIOD.
It downloaded them fine apparently, but any changes made on the device do not get updated on the server.
WTF? How ****ing stupid is google to break activesync!?
I'm not just having problems with contacts... my entire calendar will not sync. I basically get no meeting reminders. I can log into exchange webmail and check my calendar there, but that is ridiculous.
As for the contacts, none of the tips and tricks in this thread have helped. I have completely deleted "suggested contacts" (which is a shame, because it was actually useful), but my phone is still pulling them from somewhere....
The only thing that works for me is installing Touchdown and using it to sync, then push the contacts to the phone. It does pick up the bullshvt ones...
Sent from my Galaxy S4 using Tapatalk
This is by far the most irritating part of KitKat.
I work for a mobile phone company with business customer and its a very common complaint.
Sent from my GT-I9505 using Tapatalk
BazmanFoo said:
This is by far the most irritating part of KitKat.
I work for a mobile phone company with business customer and its a very common complaint.
Sent from my GT-I9505 using Tapatalk
Click to expand...
Click to collapse
I can't understand why it cannot be fixed. I don't even fully understand the problem, as I've gone through Outlook/Exchange multiple times cleaning out the "suggested contacts" and still had my phone's contact list spammed with every email address that is and ever was.
It took a long, long time... but I used "Contact Remover" from the Play store and just went down the list checking contacts I wanted to delete. It's much faster than going into each contact, hitting menu, then hitting delete. Still, you have to be careful not to delete contacts you want to keep. Many times, they're named exactly the same as the spam ones.
On a side note, I am struggling to understand why there are so many contacts that have been "augmented" by apps such as Facebook and Lync 2013. I never choose to sync those, but it appears to have done so anyway.
same problem here, contacts on phone (nexus 5) are filled with rubbish now

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