Little frustrated with the Motorola Atrix and wanted to see if anyone had any suggestions.
I am having an issue with SMS messages going to the wrong individual or starting a second threaded conversation with the same contact even though there is only one instance of this contact and one phone number attached. It's very similar to the reported issue 9392 that was supposed to be addressed sometime a while back.
This is my second Atrix and I have experienced the problem on both handsets. My first purchase was back in April of this year and within weeks that problem started to occur. I had tried various custom ROMs and SMS applications - but they all had the same issue.
The second handset was just received this week. I have gone through and completely cleaned up any duplicate contacts and exported them all to a CSV file and re-imported in hopes of finding a culprit contact. I am syncing with Exchange 2007, but had disabled Google Contacts, MotoBlur, Blah, Blah. Now I am only syncing contacts with Google and mail and calendar with Exchange.
I have completely reset the device and running full stock ROM with no applications installed outside of what is included in the image with the phone. Since a majority of my communication is via SMS on my phone - it has become a big hassle. I just get tired of having to apologize and explain my misguided text over and over again.
I have tried several 3rd party SMS apps and all have the same issue.
Anything you guys could suggest would be greatly appreciated. The only thing that I could possibly think of that I have not done is replace the SIM card which is one I got with my first iPhone a few years back.
**Note: I have a WP7 running Mango that does not have this issue.
I'd be leaning toward a bad sim. Why don't you just go to your carrier and get a new one? AT&T has never charged me for a replacement sim. Just explain your issue and that you've tried all other avenues to correct the problem.
For the duplicate thread I was able to solve with
http://forum.xda-developers.com/showthread.php?t=1210840
others said it didnt work if they were syncing facebook contacts.. I dont sync
contacts with anyone but gmail contacts.
but here is the basis of the fix that worked for me
Ok I think I solved it my last solution wasn't did not continue to work.
your contacts need to be stored / saved as
this format +12223331234 and some work with just 2223331234
but all work with the first (so far)
(111) 222-3333, +1-111-222-3333 both fail
if you look how the sms db stores them its like the format first mentioned and when using that format there are no duplicates
Click to expand...
Click to collapse
Well, I tried to replace both the SIM and reformatted the numbers as suggested.
However, neither of those worked - so I dug a little more and narrowed it down to Motoblur and adding accounts under it.
I did find that if I did a hard reset of my phone and then used a new email address to setup a 'New' MotoBlur account (since you can't delete or reset an existing one) and then did not add accounts under MotoBlur - the issue resolved itself.
I still added a google account and exchange account - but everything else, like facebook, I downloaded the application to avoid MotoBlur from aggregating information into.
Hope that makes some sense and thanks for the reply.
Related
I'm wondering if anyone has any suggestions for me. I have a Fascinate which has worked fine up until I did a factory reset. I did this reset after picking up the Froyo update. The phone and calendar worked fine after getting Froyo, it was only after the reset that the exchange calendar stopped showing events...
I have never rooted or otherwise messed with my phone. It has picked up any available OTA updates and is running 2.2.1 and build ED04.
Here's some more info:
My corporate exchange calendar refuses to show any of my calendar events (but fortunately exchange email is fine).
I have been through multiple levels of support at both VZ and Samsung. I have also received a replacement phone from VZ (which behaves exactly the same).
No other Andriod phone hitting our exchange server seems to have this problem. I'm in our IT department so I know that all the account config settings are fine.
As I look at the timestamp for the corporate calendar it seems current but the calendar remains empty.
Both VZ and Samsung simply told me to use Touchdown as a "solution". I'd really, really like fix this and go back to using the stock calendar.
Any suggestions out there?
Welp, im just wondering all over today and i saw your question with not much of a response so i figured i'd throw in my "2 cents" as to what has solved that for a few people i work with.
First thing i'd like you to try (if you haven't already) is removing your account and creating your account again from scratch.
If that doesn't seem to fix it check and see if your calender events and such are going to your exchange moto calender...not google (Google doesnt sync with the Exchange were moto does)
All else fails, touchdown isn't the "stock" app but by standards, it's very effiecent and works just as well as the stock!
Sorry i couldn't be of more help, but i would love to know if any of my 2 suggestions above solved your problem, or if you've already done both and it still fails!
Best of Luck!
Same problem here...
On Friday, June 24th, while I was traveling on business I discovered to my horror that all of the corporate calendar items on my Samsung Fascinate suddenly disappeared and will no longer sync with my Exchange server. Almost a month and a half later, and I still can't find a solution. My corporate emails and contacts are still coming through like always, but it just won't sync the calendar anymore, even though the spinning disc beside the calendar indicates that it is. I've re-booted the phone, double-checked all of the settings, and even uninstalled and reinstalled the link to my Exchange, but always the same result: I can get my email and contacts, but not my calendar.
After all of my DIY ideas failed, I called Samsung's toll-free customer support number, and to her credit, the representative was very friendly and personable, but honestly, she was not very knowledgeable. I explained to her that my Fascinate suddenly lost all of my work calendar data and won't re-sync, even though my contacts and emails are still coming through. Her first question was what operating system I was running on my desktop at work. I told her that I'm running Microsoft XP, but I felt that it was necessary at that point to clarify that I don't sync my Fascinate to my desktop computer-- it syncs to my account on my employer's Microsoft Exchange, so my data gets pushed to my Fascinate through the Exchange server 24/7, even when my desktop computer is shut down. It took a little more explaining before she finally grasped it, but in the end, she agreed that the operating system was not relevant to my calendar sync issue. But then she asked me what version of Microsoft Outlook I'm running. Again, I was more than happy to give her the information that she requested (Outlook 2002 SP 3), but I felt compelled to explain yet again that the shell programs on my desktop doesn't matter, because my Fascinate syncs to Exchange (2003), and not to my desktop. I was respectful and patient, but unfortunately, there was simply no way to get her to comprehend that my desktop computer has nothing to do with the problem, and her parting advice before ending the call was that I must upgrade my Outlook to resolve the syncing issue. Face slap. When I told the IT director what she said, all he could do was laugh. I wish I could do the same. I'm very frustrated, because I really depend on my phone to manage my work calendar, and a few weeks ago, it worked perfectly for over six months. Like the OP says, none of the other Android/Fascinate who share my Exchange server are having syncing issues with their corporate calendars or other features.
When I went to a Verizon store, the rep listened to me, skeptically double-checked all of my settings, and then, stumped, suggested the nuclear option: reset the phone to the factory settings. I don't want to do that, for two reasons: one, it would take me days to reinstall all of my apps, data and media files, and two, I don't think that it would work anyway. According to others on the internet who have reported the same problem, even a replacement phone hasn't fixed the problem. So with that in mind, I again uninstalled my corporate account, and had the IT department delete my Exchange account as well. Later, we both re-established the account, and it still didn't work.
Finally, last night, the 2.2.2 update was pushed to my phone, and I thought, "Yes! At last, this could be the fix I've been waiting for!" But no such luck. Calendar still empty, and won't sync. I'm very disappointed. I need to access and manage my calendar while I'm on the go, so this is really affecting me. If anyone comes across the solution, PLEASE post. Thanks.
GQMoneySmooth,
I we must have been talking to the same reps at VZ. They could not get their mind around syncing directly with exchange.
I still have not found resolution to this problem either. I have even been lucky enough to have VZ replace my phone with another fascinate. Still the same problem.
I have installed Touchdown as means of getting my calendar info. It works but I HATE it.
I came really close to rooting and installing another ROM on my phone but I just don't have the time or energy to do this now. Minimally it IS functional...
Good luck and maybe someone smarter than us can figure out a way to get the native calendar working!
I recently solved a real pain of an email issue I was having, and wanted to pass along the experience. I had tried searching these forums for several days, but didn't quite find my problem, and didn't find the solution all in one place. With that in mind, I'm hoping this information helps someone, even if a bit of it may be covered in other threads (sorry if so).
I had upgraded recently to JB 4.1.1, and was having a lot of problems getting my corporate/exchange email account to work. The calendar and contacts would work sometimes, and the email never got past the "waiting for sync" screen. Anytime the calendar and contacts would work, they would break after a reboot of the phone.
I also found that sometimes exchange account would stick around after it stopped working, and other times it would disappear (from the Android settings > accounts list) completely. I had set the accounts up both through the stock email app, and through a third - party email app (Enhanced Email, a good app).
I tried deleting and recreating the accounts, with varying settings (port numbers, accepting all security certificates, etc.). Later on, I went to my company's online web access for Exchange, and deleted all the mobile connections so that it would create a new connection for my current phone and ROM. I recreated the account (for what seemed like the 50th time) after that. Still no good.
The thing that made the difference: I finally read a tip somewhere to force stop the (stock) email client, and clear its cache and data. After that, the email app needed to be set up again, but email synched for the first time since I installed this ROM, and my calendar and contacts work reliably. It's been several days and reboots, and no further problems have come up.
I hope this helps someone, and again, apologies if the information is duplicative. I couldn't find it all in one place, and was really beating my head against the wall trying to find a fix.
buzban said:
I recently solved a real pain of an email issue I was having, and wanted to pass along the experience. I had tried searching these forums for several days, but didn't quite find my problem, and didn't find the solution all in one place. With that in mind, I'm hoping this information helps someone, even if a bit of it may be covered in other threads (sorry if so).
I had upgraded recently to JB 4.1.1, and was having a lot of problems getting my corporate/exchange email account to work. The calendar and contacts would work sometimes, and the email never got past the "waiting for sync" screen. Anytime the calendar and contacts would work, they would break after a reboot of the phone.
I also found that sometimes exchange account would stick around after it stopped working, and other times it would disappear (from the Android settings > accounts list) completely. I had set the accounts up both through the stock email app, and through a third - party email app (Enhanced Email, a good app).
I tried deleting and recreating the accounts, with varying settings (port numbers, accepting all security certificates, etc.). Later on, I went to my company's online web access for Exchange, and deleted all the mobile connections so that it would create a new connection for my current phone and ROM. I recreated the account (for what seemed like the 50th time) after that. Still no good.
The thing that made the difference: I finally read a tip somewhere to force stop the (stock) email client, and clear its cache and data. After that, the email app needed to be set up again, but email synched for the first time since I installed this ROM, and my calendar and contacts work reliably. It's been several days and reboots, and no further problems have come up.
I hope this helps someone, and again, apologies if the information is duplicative. I couldn't find it all in one place, and was really beating my head against the wall trying to find a fix.
Click to expand...
Click to collapse
Hi there, I think im glad i found this thread although not sure it will help with my corporate mail problem. My problem exists only with contacts not syncing from my corporate exchange account. My mail and calendar is ok just no contacts sync.
You mention to force stop the stock email client, can you advise the steps and exact name of the process? Do you mean in manage apps - All - Email ? I cant seem to stop that process its all greyed out.
Any help would be greatly appreciated, due to my role i really need my exchange contacts to sync.
Cheers,
Hi guys,
My experience is different.
If you have problems to sync your email you need to clear all previous mobile connections from outlook (via outlook web access) and set up your account from zero on the device.
Quick question why do you use a third party email client? Do you have Samsung device? Got the same problem and had to move to a asop (CM10)
Samsung email client and exchange doesn't work well since the original Galaxy.
Regards
Sent from my GT-P1000 using Tapatalk 2
solution for me
For me what solved was a solution I found in another post here in the forum: http://forum.xda-developers.com/showthread.php?t=1774978&page=2
In summary:
"Settings --> Data Usage --> Menu --> and check Auto Sync Data
Try setting up Exchange account again and you'll see the prompt to activate a Device Administrator this time. "
My understanding is that this is a known issue, I'm looking for a workaround or resolution.
Using KitKat, and the standard AOSP email client, I setup my corporate email account in the usual way. Everything works the way it is supposed to except for syncing contacts.
Normally I have fewer than 100 contacts, but with KitKat I end up with over 600. From my research into this issue it is because KitKat is syncing the "suggested contacts" from exchange, not just the contacts listed in my address book. I'm not sure who made the decision to do that, but it doesn't sound like the best idea to me.
I see this problem on my tablet which is running the CM 11.0 nightlies, but I do not see it on my HTC One running AndroidNow, even though Android Now is at 4.4. That is what tells me that the problem is in Exchange Services for the standard AOSP client. I confirmed this by finding this site:
http://www.androidpolice.com/2013/1...4-4-with-gmail-style-ui-and-a-slide-out-menu/
I downloaded the appropriate files and installed the apks on my HTC One. When I setup my corporate email there I started seeing the same issue.
Does anyone have any news or recommendations on this issue? By the way, I'm not looking for "install such-and-such email client, it's better" type recommendations. I've tried the majority of them already.
Thanks
It is interesting to me that no one has anything to say on this issue. Perhaps no one saw my post?
At any rate, I found a "solution" which is clumsy but seems to do the trick. The suggestion I found in the google forums was to delete the "Suggested Contacts" folder (I did it in the Exchange web mail app), delete the Corporate account and recreate. I did and I now have the correct number of contacts.
From what I have found this problem is caused by code added to KitKat for syncing sub-folders. It is an issue that Google is aware of, but has marked at a very low priority. I assume that means that a real fix for this will be a long time coming.
dlbarron said:
It is interesting to me that no one has anything to say on this issue. Perhaps no one saw my post?
At any rate, I found a "solution" which is clumsy but seems to do the trick. The suggestion I found in the google forums was to delete the "Suggested Contacts" folder (I did it in the Exchange web mail app), delete the Corporate account and recreate. I did and I now have the correct number of contacts.
From what I have found this problem is caused by code added to KitKat for syncing sub-folders. It is an issue that Google is aware of, but has marked at a very low priority. I assume that means that a real fix for this will be a long time coming.
Click to expand...
Click to collapse
In case you may not have noticed, there is a open issue for this now:
http://code.google.com/p/android/issues/detail?id=61979
Im having the same problem with you, but removing the "suggested contacts" folder from Outlook didn't work (not that I should have to do that). It was if the contacts were cached to the phone.... even after removing the account. I even tried disabling sync, putting it in airplane mode, and using "Contact Remover" from the Play Store to delete the contacts from my phone (disabling sync and airplane mode to prevent a total deletion of all contacts on next sync). After that, I removed the account from Android, removed all phone pairings from Exchange (through OWA), and cleared the cache of the phone. As soon as I resynced, they all came back.
I'm beyond pissed. I literally have 5,000 contacts, and I can barely open the People applet. This is ridiculous.
Flapjack said:
In case you may not have noticed, there is a open issue for this now:
http://code.google.com/p/android/issues/detail?id=61979
Im having the same problem with you, but removing the "suggested contacts" folder from Outlook didn't work (not that I should have to do that). It was if the contacts were cached to the phone.... even after removing the account. I even tried disabling sync, putting it in airplane mode, and using "Contact Remover" from the Play Store to delete the contacts from my phone (disabling sync and airplane mode to prevent a total deletion of all contacts on next sync). After that, I removed the account from Android, removed all phone pairings from Exchange (through OWA), and cleared the cache of the phone. As soon as I resynced, they all came back.
I'm beyond pissed. I literally have 5,000 contacts, and I can barely open the People applet. This is ridiculous.
Click to expand...
Click to collapse
I can't argue with your assessment, especially since it is a known issue that is, apparently, not getting any attention from Google. That is disappointing.
dlbarron said:
I can't argue with your assessment, especially since it is a known issue that is, apparently, not getting any attention from Google. That is disappointing.
Click to expand...
Click to collapse
I have this same problem, but it seems to be Exchange email address history (start a new email: start typing address and the autocomplete list appears)that is causing the problem for me. If I delete the history the contact is now longer shown in my contact list. The problem is this history list is ever growing and changing. It seems we are forced to live with excess users until Google gets this fixed.
zoaguy said:
I have this same problem, but it seems to be Exchange email address history (start a new email: start typing address and the autocomplete list appears)that is causing the problem for me. If I delete the history the contact is now longer shown in my contact list. The problem is this history list is ever growing and changing. It seems we are forced to live with excess users until Google gets this fixed.
Click to expand...
Click to collapse
Ahhh, well that would make sense why deleting the "suggested contacts" folder doesn't fix it. I don't want to flush my autocomplete history. It's quite useful.
In the interim, I'm just 'pushing' my contacts from Touchdown using the "Copy to Phone" option, and not adding the corporate email option for now.
Here is a pretty nice work around to this issue.
Go into outlook and create a new category for all of the contacts you want to sync with your device. Once the contacts are part of the new category, go to your device and in the contacts>>accounts to display>>select the corporate account>> and select which list(select the category you created in outlook>> thats it and resync your contacts.
zoaguy said:
Here is a pretty nice work around to this issue.
Go into outlook and create a new category for all of the contacts you want to sync with your device. Once the contacts are part of the new category, go to your device and in the contacts>>accounts to display>>select the corporate account>> and select which list(select the category you created in outlook>> thats it and resync your contacts.
Click to expand...
Click to collapse
A slick solution to the problem. To bad it is necessary.
dlbarron said:
A slick solution to the problem. To bad it is necessary.
Click to expand...
Click to collapse
Agreed, a true fix is still needed. The biggest problem with this solution is making sure you put new contacts into the new category when they are being added.
I have the issue that my phone will not sync to the exchange contacts PERIOD.
It downloaded them fine apparently, but any changes made on the device do not get updated on the server.
WTF? How ****ing stupid is google to break activesync!?
I'm not just having problems with contacts... my entire calendar will not sync. I basically get no meeting reminders. I can log into exchange webmail and check my calendar there, but that is ridiculous.
As for the contacts, none of the tips and tricks in this thread have helped. I have completely deleted "suggested contacts" (which is a shame, because it was actually useful), but my phone is still pulling them from somewhere....
The only thing that works for me is installing Touchdown and using it to sync, then push the contacts to the phone. It does pick up the bullshvt ones...
Sent from my Galaxy S4 using Tapatalk
This is by far the most irritating part of KitKat.
I work for a mobile phone company with business customer and its a very common complaint.
Sent from my GT-I9505 using Tapatalk
BazmanFoo said:
This is by far the most irritating part of KitKat.
I work for a mobile phone company with business customer and its a very common complaint.
Sent from my GT-I9505 using Tapatalk
Click to expand...
Click to collapse
I can't understand why it cannot be fixed. I don't even fully understand the problem, as I've gone through Outlook/Exchange multiple times cleaning out the "suggested contacts" and still had my phone's contact list spammed with every email address that is and ever was.
It took a long, long time... but I used "Contact Remover" from the Play store and just went down the list checking contacts I wanted to delete. It's much faster than going into each contact, hitting menu, then hitting delete. Still, you have to be careful not to delete contacts you want to keep. Many times, they're named exactly the same as the spam ones.
On a side note, I am struggling to understand why there are so many contacts that have been "augmented" by apps such as Facebook and Lync 2013. I never choose to sync those, but it appears to have done so anyway.
same problem here, contacts on phone (nexus 5) are filled with rubbish now
Hi,
I have a problem that might be to do with the new google contacts, at least it happened within the past couple of weeks or so.
Problem is I can not add any contacts, or rather I can, but they do not stay for very long. I save them to my google account where I have around 900 contacts.
I have now tried Contacts Fix Sync, and it reports that I have 25,000 contacts! So I am assuming the reason why new contacts are not added is because it is full. Using Contacts Optimizer, it turns out they are all duplicates (which is not the case when logging into my contacts on my PC).
So somehow it seems the google contacts keeps on downloading until it is full.
I have tried everything I can think of: reseting/erasing my phone (One Plus One), and now I have just tried on another different phone (LG G2), and it is the same problem.
It seems that recently, I am not sure when, google implemented a new Google contacts system, perhaps that is the problem, perhaps not.
Anyhow, it is quite annoying to say the least, basically I am not able to add new contacts. Any suggestions?
I have also asked this question in the Gmail Help Forum, so I hope I am not violating any rules. If I am, let me know and I will delete this. I also asked a similar question in the OPO XDA forum yesterday as I then thought it was to do with OPO (had not tried on the other phone at that time) - I will delete that one if I can.
Thanks in advance.
I have 5 gmail accounts on my V10. Only one is selected to sync contacts. When I use the dialer I start typing a number and start to see choices from other unsynced gmail accounts. When I select other account as visible in the contacts app it populates the supposed unsynced account with names. I have tried clear contact storage a couple times but it keeps syncing the contacts I told it not to. This is getting frustrating. Any suggestions?
drewcam888 said:
I have 5 gmail accounts on my V10. Only one is selected to sync contacts. When I use the dialer I start typing a number and start to see choices from other unsynced gmail accounts. When I select other account as visible in the contacts app it populates the supposed unsynced account with names. I have tried clear contact storage a couple times but it keeps syncing the contacts I told it not to. This is getting frustrating. Any suggestions?
Click to expand...
Click to collapse
5 gmail accounts? amazing, i just have 1, did not see this issue before. try some email app.
The issue isn't related to an email app.
Do you use Google +?
If so, the first time of use, it asks if you want to sync all your G+ contacts.
I made this mistake once and now I have thousands
Sent from my LG-H901 using Tapatalk
I don't use G+ and all the contacts are not synced to one account. The are listed under each individual gmail account. The issue only happened after moving to the V10. My note 4 didn't have this issue.
Any further suggestions?
can anyone confirm they have same problem
Anyone able to try duplicating this issue?
This happened to me on the Moto X (first generation) ... I've been screwed ever since.
My problem with this is how invasive - while at the same time disruptive, repetitive and completely unnecessary this unauthorized merge is as it duplicates contacts.
Example:
1. I have 1 email (& matching Contact List) for work and work related contacts. These contacts include only their work phone and email - and in some instances their work cell # -- which of course would be labeled "mobile" as that was the only labeling option a decade ago.
2. I have 1 email (& matching Contact List) for my friends. These contacts include only their personal phone and email. Although there are a few cell phone numbers that match the business cell, the rest of the info is unique to their personal life.
*** Part 2 of this Contact List is their wives/sig-other gets a Contact Listing - to which repetitive info like the land line and maybe e-mail address is entered, but more importantly their individual cell number. This makes contacting them individually an easy task without guessing what cell number goes to the husband or the wife ... and in some instances ... their kids (who sometimes baby/dog sit). [This may sound rather convoluted to you younger kids, but 10 years ago we didn't have the option of custom labeling the phone numbers, only a short pull-down list of Home, Cell, Fax ... so this is how we did it ... and a decade later with several hundred entries, we're NOT going back to redefine all these fields and merge contact lists as this is still an easy system].
Well - a while back when the Droid X came out, I loaded each email profile into the phone separately - Google/Droid decided to merge all contacts and it's been a friggin' disaster ever since! I went from 200 to 800 contacts in different email/contact profiles, to one, bigass, convoluted, double, triple, quadrupled contact list that is impossible to tell which one is from the Work List or the Personal List or any other miscellaneous list I had .... a 4000K Contact list for every email account - not just g-mail, but Outlook and Windows too! ! !
I've yet to find any app that can simplify or remedy this for me ... (I've spent WEEKS looking for one ... so about a year ago, I took several days and merged all the Contacts into one Gmail list and custom labeled EVERYONE on those lists into one, clear, concise list. I admit that I'm anal about keeping things organized and in clear and concise manner and this may seem nutty to some ... but I also don't make the mistakes my friends make with mis-dials and wrong numbers.
I've had some issues ... (hint: once done, copy to a window computer, then go and delete every back up you ever made of every contact list in every e-mail file to prevent reloading old files into the new, revised Contact list.) ... but I stay on top of it and delete or modify any duplicate. I'm almost back to being sane ... probably because I haven't stopped drinking ;- )
It's going to be a long and lonely road back to sanity. Google is invasive and loves getting all the info it can and will "F" up the way you kept it.
Good luck with a solution. Please post a solution if you find one.
I have three Gmail accounts on my phone. Mine, my daughters and wife's. I only want to sync the calendar, but it also syncs the contacts. Especially if I get a text from my brother, it will come up as Uncle.....(my daughter's account). I tried contacts sync fix as I read in a forum once that LG phones have an issue with broken contacts if you have an I.C.E. contact listed (in case of emergency). This did fix it for about two weeks and then something happened and I was back to seeing my wife's and daughter's contacts over mine.
If you find a solution, please let me know.