Phone doesn't charge - Charging LED stays on when unplugged - Xperia Z2 Q&A, Help & Troubleshooting

Is anyone else experiencing this on LP roms?
I'm currently on 5.1.1 and if I unplug from the charger, the LED stays on and the battery percentage icon continues spinning as if it is charging.
When this happens, the battery drains abnormally quickly unless I reboot to get rid of it.
It also stops it from charging if I plug it back on the charger.
Extremely annoying, I might try reverting to an older 5.0 ROM and see if it still has the problem, maybe it's my device and not the ROM but would love to know if anyone else has come across this problem...?

obviously you're on a custom rom since the Z2 doesn't have 5.1.1 yet, so which one ?
I've recently tried multiple 5.1 roms, but never had this issue, but maybe it came up in newer builds, not sure.

You could try using other 5.1.1 rom to see if you still have the same issue. If it doesn't then you can inform the developer of your rom

thanks people's
Yes, a custom rom, I tried several other new roms and they are all exhibiting this problem for me.
I also tried reverting to a previous backup of a different 5.0.1 ROM and the problem still exists, and I'm sure the problem wasn't in that ROM when I originally used it so maybe it's coming from somewhere else.
I might try reverting to a stock rom and see what happens

behelit said:
thanks people's
Yes, a custom rom, I tried several other new roms and they are all exhibiting this problem for me.
I also tried reverting to a previous backup of a different 5.0.1 ROM and the problem still exists, and I'm sure the problem wasn't in that ROM when I originally used it so maybe it's coming from somewhere else.
I might try reverting to a stock rom and see what happens
Click to expand...
Click to collapse
Repair with PC companion or flashtool with stock ftf

I have this LED problem even on my stock phone 4.4.4 and 5.0.2. haven't noticed battery drain
I think i have narrowed it down to a bad usb cable(s) not supplying enough power to charge the phone. I have replicated this many times

I don't think it's the cable, I've tried multiples and it will charge fine using the magnetic adapter, I can also access the device files without a problem (MTP/ADB).
I've flashed the latest stock ftf (specifically D6503_23.1.A.0.726_UK+Generic.ftf) and it now shows the newer charging screen when the phone is off and plugged in, but it still has the same problem. Even when powered off it doesn't charge properly, the percentage just goes down even though the LED is on and the screen says charging. If I unplug the usb cable the light stays on and it still indicates as charging and drains abnormally.
Thought I should also mention, no matter what ROM I use (stock/custom) the auto-rotate behaves weirdly and the screen will auto rotate even when the setting is off.
Edit:
If anyone else if having this problem, it is most likely due to the magnetic charger damaging the board:
http://forum.xda-developers.com/xperia-z2/help/usb-charging-data-connection-t2845629/page2?nocache=1
Hopefully this is covered by warranty

Related

[Q] i777 decided to shut off when plugged to usb and flash charging screen! got NFC B

Hello,
I have a AT&T galaxy s2 and it worked for past 10 days since i got it. but since yesterday while it was charging it decided to shutoff and flash the charging screen
my problem is similar to this http://forum.xda-developers.com/showthread.php?t=1363155
but I have got the original NFC battery and the problem just started yesterday.
while its got shutoff it displays battery charging (but the indicator is at 0 battery) it flashes like every second and after about 10 to 15 flashes, it become stable and displays the correct amount of battery charged and charging from there. (flash is gone) and now I can turn it on again.
The phone doesnt immediately shut off while plugged in to usb. it just some times shut off immediately and sometimes it stays good for minutes before it shuts off. For the moment I have plugged it on to the computer for like 15 minutes now and its good.
before this happened my battery was down to 0% after heavy use and the problem started while I was charging after that.
Is this somekind of battery related problem? Actually I cant just swap new one from at&t as im living in Sri Lanka and I have got this from ebay.
Please help me
Thanks
BTW I have tried changing roms kernels and all. icsscrewd, shostock, unnamed and siyah,entropy nothing fixed the problem
Follow this thread. It is known problem between few users (including me). Try to stay totally stock (this means don't install apps, stock rom, stock kernel). If your phone still turn offs on stock, well most likely it is defective. I haven't yet expected turns off after I flashed Entropy's 2/8/12 kernel and uninstalled some apps including Widgetlocker, SetCpu, Mobile Odin and few others that I cannot remember. If you have them, uninstall.
DeXel55 said:
Follow this thread. It is known problem between few users (including me). Try to stay totally stock (this means don't install apps, stock rom, stock kernel). If your phone still turn offs on stock, well most likely it is defective. I haven't yet expected turns off after I flashed Entropy's 2/8/12 kernel and uninstalled some apps including Widgetlocker, SetCpu, Mobile Odin and few others that I cannot remember. If you have them, uninstall.
Click to expand...
Click to collapse
omg if I cant install any apps it becomes unusable ne?
Well I didnt tried the stock rom yet. Im using 2/8/12 kernel and unnamed latest at the moment. I have widgetlocker on my purchased apps but I didnt installed it on this though.
But I have tried without any apps on icwscrewd,unnamed,shostock (just after flashing the rom) but problem is there
Sounds to me like the battery contacts are loose.

[Q] Charging paused due to over voltage

Over the last few weeks I've been noticing my battery levels fluctuating when I plug it in to charge and alot of the times my phone thinks it's still charging even when the plug is removed. Also when I switch off my phone- the battery charging icon keeps sporadically popping up preventing me from starting my phone- the only way to start it is to actually connect the charger and hit the power button.
I noticed this problem whenever I try any of the ICS roms- the error message 'Charging paused due to over voltage' keeps popping up. I've gone flashed various gingerbread roms thinking it was a software issue but now I think it may be a problem with my charging port. I also checked my voltage levels and they're hovering around 3.9V. Does anyone know what's happening and how to fix it?
Did You get Your handset liquid damaged? Might look like a silly question but i would sell mobiles myself and noticed that such symptoms might to be related to water/condensation damage...
Hopefully not in your case
Well no, my phone's been dry throughout. Never got it wet. The condition has progressively gotten worse over the last week. The switching off problem and ICS issues tipped me off that there was a problem here. All this time I thought my battery fluctuation issues were because of the rom/kernel
Probably the best idea would be to flash stock rom from your country and send it away for warranty repair, with a charger attached... no point fiddling with it yourself (especially that its not firmware related)
Good Luck
demondor said:
Over the last few weeks I've been noticing my battery levels fluctuating when I plug it in to charge and alot of the times my phone thinks it's still charging even when the plug is removed. Also when I switch off my phone- the battery charging icon keeps sporadically popping up preventing me from starting my phone- the only way to start it is to actually connect the charger and hit the power button.
I noticed this problem whenever I try any of the ICS roms- the error message 'Charging paused due to over voltage' keeps popping up. I've gone flashed various gingerbread roms thinking it was a software issue but now I think it may be a problem with my charging port. I also checked my voltage levels and they're hovering around 3.9V. Does anyone know what's happening and how to fix it?
Click to expand...
Click to collapse
Mine does the same - BUT it only started after I flashed an ICS ROM? And it's intermittent; some days it doesn't do it at all, then it'll do it all day... No logic to it? And my phone has never gotten wet either...
Ive had the same problem with all ics roms.now im back to stock gingerbreed.anyway ics on this phase is still beta and problems are normal. w8 for mpre stable rom dude.
lummujaj said:
Ive had the same problem with all ics roms.now im back to stock gingerbreed.anyway ics on this phase is still beta and problems are normal. w8 for more stable rom dude.
Click to expand...
Click to collapse
Of course; it's a funny one, though? I've just rebooted my phone several times, removed the battery, reinsterted, rebooted, and it's behaving again...
The weird thing is the problem has carried itself over to the gingerbread roms. The core problem is that my phone thinks the usb/power cable is plugged in when it's not
demondor said:
The weird thing is the problem has carried itself over to the gingerbread roms. The core problem is that my phone thinks the usb/power cable is plugged in when it's not
Click to expand...
Click to collapse
root the phone, go to recovery menu , go format system, data, all there one by one, turn off the phone , put it on download mode, and back to original stock rom
lummujaj said:
root the phone, go to recovery menu , go format system, data, all there one by one, turn off the phone , put it on download mode, and back to original stock rom
Click to expand...
Click to collapse
Just to clarify, I don't format efs and emmc yeah?
lummujaj said:
root the phone, go to recovery menu , go format system, data, all there one by one, turn off the phone , put it on download mode, and back to original stock rom
Click to expand...
Click to collapse
I did all that. Made naff all difference.
Hey guys, it's been solved. I ruled out any kind of software issues and finally went to a tech guy I knew. Told him that I think the USB port is malfunctioning and he removed it and started the phone & there were no issues. He replaced the USB circuit board for me for the equivalent of $17 (RM50). Phone is working just fine. Just so everyone knows I tried cleaning the port and even pushing the pin inside towards the display but they didn't work. All in all I can say that replacing the port is the only real solution because Gingerbread may be forgiving of the over voltage but ICS is going to keep giving the over voltage error every few mins which gets really annoying.
Anyone in Malaysia facing this issue should go see them because they were really helpful and replaced it on the spot. Also many other places said it would take a week to fix and were going to charge me RM150-200. This is a link to their lowyat post- http://forum.lowyat.net/index.php?act=ST&f=72&t=2099197&st=0#entry46541006
Glad to know i'm not the only one with this problem. Mine also only started when i put ics on my phone. And when I restored a gingerbread rom it still had the same issues also minus the voltage error. Looks like i'll have to put it back to stock and send it away.
Galaxy S II overcharging issue
Mine is doing the same... but in my case it has a hardware issue: I charged it with my car charger in the truck, but I put the charger at 24V output by mistake... Now my I9100 has that yellow triangle and it's work only when plugged in charger!

X10 Mini shuts off randomly, strange battery readings. Power issue or faulty phone?

I'm hoping someone can shed some light on this problem.
I've been using my X10 Mini running CM7-2.2.0 for internet access (both USB tethered and Wi-Fi hotspot) for the past couple weeks while traveling. About a week ago I started having problems with the phone randomly shutting off during an internet session (usually preceded by a single vibrate). It's gotten progressively worse. Whereas at first it was only happening after surfing the internet for awhile, now it's at the point where I can power on the phone in airplane mode and use it for awhile, but as soon as I turn on the GSM or 3G radio, the screen simply goes dark and the phone is off.
I suspect it's one of two problems: either there's a power issue, or the phone (particularly the GSM/3G radio) has become defective. To back up the theory that it's a power issue, I've noticed some strange things with the battery and it's reported charge level. Today I left the phone plugged in while off (charging from the USB charger for my Kindle, which outputs 850mAh). After a few hours the screen showed it as being fully charged. Then I turned on the phone and it said the charge was 33% percent. Still, even if it was only 33%, as soon as I turned on the 3G radio, it died.
I've tried charged with 2 different microUSB cables, one supplied with my Amazon Kindle, one from a Nokia phone, so both are quality cables. I don't have the original charger and cable with me to try those, but it seems like I should be able to get a charge between 2 decent cables, 1 wall charger and the USB ports on my Thinkpad laptop.
I did try doing a wipe and factory restore of the MiniCM7 ROM just in case, and also tried reverting to a previous MiniCM7 version just in case that one would be problem free, but it's no different.
I guess there's a 3rd option: could it be an issue with the nAa kernel?
Any help or input is appreciated.
Something similar happened to me when i was on MiniCM7-2.2.0
It's definitely an issue with the ROM, not the kernel.
I went back to stock with xrecovery and did a couple of battery-calibrations (drain the battery, charge it on the wall-charger and do a battery-stat wipe when starting up the phone again)
I still can't get a 100% full charge and when the batterylevel sinks below roughly 30 percent getting and making calls results in the same behaviour as your phone (forced shutdowns), but i have a half-decent batteryperformance again.
I have a strong feeling that MiniCM7-2.2.0 doesn't like usb-charging very much, but i don't have any hard evidence to back that up, but i know some other people have the same sort of issues.
It's definitely not the kernel itself, becaue i'm using it now with a different rom for testing and the battery behaves roughly the same as on stock firmware. If you get your battery back to decent performance (don't think it will ever be completely good again), earlier versions of MiniCM7 don't seem to have this particular issue, so stay away from MiniCM7-2.2.0.
That's about all i could advice you, it seems to be the only rom that displays this particular behaviour.
Great to hear at least someone has had this problem. Have you tried other Gingerbread ROMs, such as GingerDX?
Thanks very much for your input.
Yes, i've tried GingerDX, quite like that one too, and i've tried MiniCM7-2.1.9, which is one version older than the 2.2.0, I'm testing a new one now GIngerZaraki, and none of those seem to have this particular issue.
Did you post in the MiniCM7 thread regarding the issue? Just wondering if I should pos there about this. This seems like a very serious issue if it is to do with the ROM. I just tried restoring MiniCM7 2.1.7 and I'm having the same problem though (although ometimes the phone just shows no signal rather than crashing). I also tried reflashing the kernel, but no luck. Right now I'm thinking stock ROM is my best bet.
It needs some time to get it back up working well, let the battery drain till about 10% and then charge it in one go until 100, that will probably take a short time because your battery won't accept full charge yet. Turn the phone on and reset the battery-stats in recovery, if you boot into the rom you can see the percentage, you can charge it again to 100 and repest the process, it took me about a week.
And i think there are posts about battery-issues in the MiniCM7 thread, but i'm not sure how much work still goes into that, since nAa is busy with MiniCM9 and the new kernel for ICS.
I've restored it back to original 2.1 ROM in factory restored state and thankfully the GSM/3G radios are working again. Only problem now is that Wi-Fi won't turn on, giving me an "unable to start Wi-Fi" error when I try to turn it on. Did this happen for you, SmG, in that first week of battery recovery?
kentchristopher said:
I'm hoping someone can shed some light on this problem.
I've been using my X10 Mini .........Any help or input is appreciated.
Click to expand...
Click to collapse
Well i think you are totally new to using this ROM so this issue is raised i have been using this ROM since the release.
There is no such Issue.
The actual issue that might happen (also happened in your case) is Flashing error, that means Bootloader is cracked, Kernel is flashed and rom is flashed but there was some minor glitch which got skipped and Flashing got successful, so you will have the problem even after factory resetting.
Here is what you should do Download Bootloader, kernel, ROM again. Delete old Files and use new ones to Unlock BootLoader Reflash the MiniCM Kernel and Flash The ROM, then go to recovery Wipe dalvik Cache,Battery Stats and then factory reset via recovery, after doing that everything should work fine.
also Xperia X10 Mini is not made for Tethering so if you use it you might get those problems again, try to avoid it.
if the problem persists install SEUS factory reset your mobile and update it by the SEUS or PC companion even if it says you have latest version, it will make your mobile factory reset.
I've been using CM7 since last year and 2.2.0 since its release. I have tethered before without problem though that was probably 2.1.7 and with less extensive use.
I ca say that the problem persists even though I am now back on stock 2.1 ROM. Wiped system before restore, wiped Dalvik cache, wiped battery stats, restored 2.1 and flashed stock kernel. I guess this means the problem has to be the bootloader?
As for repair with SEUS or PC Companion, I tried both and there is no way to force repair -- at least with CURRENT versions, and the versions I have won't run without an internet connection and you are forced to update. When run, both said I have the most curent version of the software on my phone and no option to repair anyway. I think this is a change from previous versions, but if you don't believe me, please try it yourself. Maybe I need to relock the bootloader?
Thanks for your input.
To follow up on this, the underlying issue seems to have been a my battery. Having just swapped out the original battery for my own self-built replacement, it seems to be working absolutely fine.
My battery life was fine before this issue. My theory right now is that the extensive tethering and internet use I was doing on the CM7 2.2.0 ROM and, most importantly, the heat that it was creating (I remember the phone getting hot) brought about a rather sudden death to my battery (heat being a known killer of battery health).
Download the battery calibration app,charge to max and leave it plugged in. Enter the app and see how many mv the battery is emitting. It should be 4200 at full charge.
Sent from my E10i using xda app-developers app
aloy99 said:
Download the battery calibration app,charge to max and leave it plugged in.
Click to expand...
Click to collapse
I assume you mean that I should do this with the old battery? Not really an option anymore since I clipped its cable to use on my new DIY replacement battery. However, back when trying to solve this problem, I did wipe the battery stats both from Battery Monitor (app) and from CWM recovery (separate occasions) and did full discharge/recharge cycles to calibrate. Obviously it didn't help, and I think it may have actually made the problem worse.
Same problem here, wifi Not working after relocking bootloader on my x10mini.
:crying:

[Q] Charging Issue After D6503_23.1.A.0.726 Stock Update

Since the 5.0.2 update (First with the .690 generic baltic version and now the US .726 version) charging has become nothing short of enigmatic.
Almost every night when I charge it, I wake up to between 75 and 90% battery, with the charging LED completely off and no charging occurring. For some reason, twice (one randomly and one the night after updating to .726) it charged fully and normally showing the green LED in the morning, but I cannot for the life of me figure out what I did differently.
This isn't a make or break issue since I still get 3+ hours of screen on time and a full day's use, but my OCD wants to kill everything because of it. I've tried downgrading to 4.4.4 (/314 version I believe) and it worked perfectly and charging was normal each time I tried.
If I try replugging the cable in after it has stopped, the LED flashes on and off and the charging notification does as well rapidly. The phone begins to heat up and any open apps begin to "refresh" as if they've been reloaded from memory.
Any help would be appreciated, since I've already tried draining to 0 and recharging. I haven't seen any other issue like this on the internet at all, and I've been searching since day 2 of the 5.0.2 update.
Shayded said:
Since the 5.0.2 update (First with the .690 generic baltic version and now the US .726 version) charging has become nothing short of enigmatic.
Almost every night when I charge it, I wake up to between 75 and 90% battery, with the charging LED completely off and no charging occurring. For some reason, twice (one randomly and one the night after updating to .726) it charged fully and normally showing the green LED in the morning, but I cannot for the life of me figure out what I did differently.
This isn't a make or break issue since I still get 3+ hours of screen on time and a full day's use, but my OCD wants to kill everything because of it. I've tried downgrading to 4.4.4 (/314 version I believe) and it worked perfectly and charging was normal each time I tried.
If I try replugging the cable in after it has stopped, the LED flashes on and off and the charging notification does as well rapidly. The phone begins to heat up and any open apps begin to "refresh" as if they've been reloaded from memory.
Any help would be appreciated, since I've already tried draining to 0 and recharging. I haven't seen any other issue like this on the internet at all, and I've been searching since day 2 of the 5.0.2 update.
Click to expand...
Click to collapse
No one?
Have you tried a clean install?
i've been using .690 for a month and i'm currently using .726 and i have no problem with charging.
myrums said:
Have you tried a clean install?
Click to expand...
Click to collapse
I have on multiple firmware versions, even reverting back to the original out of the box one (4.4.2).
So far, 5.0.2 is the only firmware that gives this issue (although 4.4.2 had completely separate overheating issues unrelated to charging)
what charging method u use? magnetic or just a normal usb charging? Have you try with another charger/plug/usb cable? And one more thing, try clean install to avoid any bug from previous rom. I prefer using flashtool. :good:
yuskhayru said:
what charging method u use? magnetic or just a normal usb charging? Have you try with another charger/plug/usb cable? And one more thing, try clean install to avoid any bug from previous rom. I prefer using flashtool. :good:
Click to expand...
Click to collapse
I've tried both magnetic as well as usb, same results.
I've tried every combination of cables and wall plugs that I can, still no dice.
And I tried a clean install, nothing changed. Honestly it feels exactly like a firmware specific bug, yet no other person has had this problem. I think I'll just end up dealing with it until 5.1 comes out for the Z2.
try to completely discharge the battery, just keep using it until it completely dies, and chage it a full charge with a good charger and see
karim-ps said:
try to completely discharge the battery, just keep using it until it completely dies, and chage it a full charge with a good charger and see
Click to expand...
Click to collapse
That was the first thing I tried, no change.
Same here! Netherlands non-brand version, I have issued a repair with sony. But I think it is a software bug.
why don't you back up your data and do a complete wipe and flash a 4.4.4 ftf, if it doesn't help then it's your battery pack started acting up, I have come across multiple defect batteries this week.
karim-ps said:
why don't you back up your data and do a complete wipe and flash a 4.4.4 ftf, if it doesn't help then it's your battery pack started acting up, I have come across multiple defect batteries this week.
Click to expand...
Click to collapse
As stated before, I've done complete wipes already (I don't keep much on local storage so backing up important files is simple) and 4.4.4 has never had this issue. 5.0.2 is the only ftf that gives this issue, whether it's a clean wipe install or done as an "update" so to speak.
For now, you'd better stick to 4.4.4 as there is nothing special about 5.0.2, and also 4.4.4 is a perfect, bug free FW
karim-ps said:
For now, you'd better stick to 4.4.4 as there is nothing special about 5.0.2, and also 4.4.4 is a perfect, bug free FW
Click to expand...
Click to collapse
Tried to downgrade back to 4.4.4 (the same version that had no issues before) and ended up seeing the exact same issue.
Still not sure of the cause, because once every now and then it DOES decide to charge to 100% without issue, but I have a free extended warranty through my work (we sell phones lol) so I'll just deal with it until it's unbearable and get it "fixed" (we mostly just get a new device).

Charging problems with any Lollipop build (no problem in Kitkat)

Hey everybody,
I am seeing strange charging issues on Lollipop, problems which are non-existent on KitKat. Every time I plug in the charger, the screen refreshes from time to time (it is way worse if I leave the DayDream function on, and worse on CM12.1 than on stock). Also the battery doesn't go all the way to 100% anymore, but it stops at around 82%. Given that I don't have this problem on KitKat, I am thinking this might be a software issue?
I am trying re-calibrate the battery and I am hoping this will fix the percentage issues. Still no idea what to do about the screen refresh thing. Any ideas?
georgecarstoiu said:
Hey everybody,
I am seeing strange charging issues on Lollipop, problems which are non-existent on KitKat. Every time I plug in the charger, the screen refreshes from time to time (it is way worse if I leave the DayDream function on, and worse on CM12.1 than on stock). Also the battery doesn't go all the way to 100% anymore, but it stops at around 82%. Given that I don't have this problem on KitKat, I am thinking this might be a software issue?
I am trying re-calibrate the battery and I am hoping this will fix the percentage issues. Still no idea what to do about the screen refresh thing. Any ideas?
Click to expand...
Click to collapse
reflash your Lollipop rom or flash another lollipop rom !
I have the same problem with lollipop. Stops charging around mid 80s percentage, with charge light flashing on and off rapidly. This is on stock 5.1.1 Rom and has been a problem ever since 5.x was released. Tried to RMA the device, but Sony says it's not faulty (after they fixed an unspecified electrical fault the first time around).
The only way I can charge to full now is using a 24 gauge USB cable to allow more power to be delivered to the tablet, but this was never necessary before with kitkat. Factory reset has no effect on the issue whatsoever.
Not sure what the exact cause is, but there is also a 44 page thread about it on the Sony support forum with pretty much no solid answers. I sincerely doubt reflashing will help us.
This is the thread btw https://talk.sonymobile.com/t5/Xperia-Z2/Lollipop-charging-bug/td-p/965384/page/44

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