My daughter's stock Verizon LG G3 just started having this problem. 5.0.1. It was bought new from Verizon around Christmas time.
The phone had gotten wet at the bottom several months back - I immediately removed it from the SupCase (Beetle Unicorn, which keeps out water fairly well on its own), removed the battery, dried it with a hair dryer, etc. It worked just fine after that, for at least a month or two.
Then yesterday she said people couldn't hear her. I assumed it was delayed damage from the water exposure, but after reading here and elsewhere about people with similar problems, I'm not so sure. Some additional info:
Works fine with Speakerphone.
Google Now on any screen was not checked. I turned off the regular one as well.
Booted into Safe Mode.
Uninstalled Google App updates.
Pulled battery, SIM card, blew aggressively into the opening.
Cleared Cache Partition.
None of these worked.
If I talk/yell directly into the microphone opening, it sometimes gets through, but sporadically.
One interesting piece of information that puzzles me:
There is an 'echo' of what is spoken into the microphone coming from the earpiece, with a split second delay, even if the other party isn't hearing anything. Where is this coming from, and does it imply that the microphone is actually working, but some software glitch is preventing it from being transmitted to the person you're speaking to??
Any ideas/suggestions appreciated. Haven't tried a Factory Reset yet, but that might be next.
A big question for me is if Verizon will screw me over saying this is water damage, while it might really be an original hardware problem, or some Lollipop update artifact. The problem didn't appear for at least a month, possibly 2, after the brief water exposure.
Related
I just can't freaking stand it.
Starting about three weeks ago I have been having major problems with my Streak doing spontaneous restarts. I tried everything. Nothing worked.
I went as far as to use the Wiki instructions to install a version one generation old on the phone so that it would do an over the air update to the current release, which it did. Didn't help. Whenever I used the phone for a long call or to play a game or use navigation, anything that kept it actually doing something for several minutes, it would start rebooting. Sometimes it would freeze to where I had to pull the battery. I even bought a disposable phone while on vacation so I could have something I could count on.
So last week I called Dell support and described what is going on. When the tech heard the symptoms and that I had already done a factory reset and fresh loads and more factory resets, he quickly decided to replace the phone.
I have had the phone since April 2011 and in May I dropped it in my living room. It has worked perfectly but does have a crack in the glass that is purely cosmetic and is not why I tried to get it replaced. The phone has worked perfectly until recently.
I'm banging my head on the desk because, wouldn't you know it, the phone has been working perfectly since I called in. We didn't do anything, just talked about the phone, and it has had one restart in the last week. As a test, I used the Navigator for the 30 mile commute home from work. My wife called me, the phone answered, worked flawlessly on speaker, and when she hung up the Navigator came right back up as smooth as you could ask for. The one game I play right now (Grave Defense) has worked flawlessly except for one restart in the middle of a game. I couldn't ask for the phone to be better.
So what do I do when the replacement arrives? I'm not sure if I trust the phone not to start screwing up again, but I'm going to be sending back a phone that is apparently working fine but has a cracked glass. We all know the entirely reasonable conclusion they will come to.
So what should I do?
Maybe you should call Dell and tell them that the screen is cracked. Find out if they will even take it back. They may not, and wind up charging you for the new one. I've not heard of them doing this, mind you, but it sounds possible.
They may just tell you to send in the old one anyway, but you may as well let them know that the screen is cracked, since they are going to find out when they get it. Hopefully since you already have a return authorization, it wont matter...
Has anyone noticed it seems to be easier to get a replacement since they EOL'd the Streak?
Sent from my Dell Streak using Tapatalk
Maybe they're trying to clear out stock?
I had no problem sending it back with the cracked glass as long as the problem had nothing to do with the glass. Now the damned thing is working, so I have an issue with it.
I really don't understand this phone. I didn't change anything and it is like a different phone.
Please use the Q&A Forum for questions Thanks
Moving to Q&A
Oh, I thought the screen cracked after you called them.
Nevermind. As long as you disclosed the cracked screen, don't hesitate to send it back. If it was bad once, no reason to think it wont be again.
There are definitely some flaky ones.
From some posts I've read, it does seem as though they are being unusually friendly about returns lately. Prolly just my imagination...
Sent from my Dell Streak using Tapatalk
slaydog said:
As long as you disclosed the cracked screen, don't hesitate to send it back.
Click to expand...
Click to collapse
Oh, I never said I did that. I don't want people to think they are knowingly taking back units with cracked screens. The tech didn't ask if it had ever been dropped and I didn't see the point in volunteering the information as it had nothing to do with the problem I was having. I know that is not exactly taking the high road, but as I said, the screen isn't why I'm exchanging it. I considered swapping my cracked screen and the unbroken one from the replacement and sending my flaky phone back with the good screen, but they would probably notice that the phone had been dismantled and assume that is the source of the problem. I'm between a rock and a hard place here, but it's my own fault. I'm probably going to end up with a bill for the replacement phone, but I'll cross that bridge when I come to it.
I'm mostly just astonished at how freaking strange the behavior of this phone is. It was working fine then lost its mind for about three weeks and then decided that it was going to start working the way it is supposed to again with no interference from me. It was flaky in the morning, I did nothing to it, and that afternoon it started behaving itself.
Well, it froze up good yesterday. Tried everything short of swinging a dead cat over my head in a cemetary at midnight and got it working again, just in time to retire it.
When I got home the replacement was waiting for me. Smooth as silk. I played the hell out of my new favorite time sucking game last night (Stupid Zombies) and not a single hiccup. I'd love to lose some of the extra apps, but I think I am going to leave well enough alone this time. Now I need to find out how much Dell is going to bill me for returning a unit with a cracked screen, but I'll worry about that when it happens.
This seems to be more of a software issue than a hardware issue. I'm thinking it might have something to do with the kernel as well but I'm not sure...
Anyway the touchscreen on my rooted Evo 3D with hboot 1.50 is acting up. Sometimes it completely freezes up, and other times when I try and press different parts of the screen, like the the app drawer it just doesn't register. When it freezes up it also affects the soft buttons at the bottom of the phone.
I've tried wiping it several times, and I've also tried this across several different roms, even nandroids, and it is still causing problems.
Any ideas on how to fix this?
Try calibrating your screen threw settings to see if that helps.
Locked & Loaded
""shooter on Deck""
laie1472 said:
Try calibrating your screen threw settings to see if that helps.
Locked & Loaded
""shooter on Deck""
Click to expand...
Click to collapse
I had that thought too but it still didn't work. I should also mention that the only way to "fix" the screen temporarily is to hit the power button and then hit it again to wake it back up. It usually does the trick... for a little bit. Also sometimes it just goes berserk and start pressing things without me even touching the screen
Are you running any kind of lockscreen program such as widgetlocker? I had similar problems when doing so, all issues stopped when I uninstalled.
ifly4vamerica said:
Are you running any kind of lockscreen program such as widgetlocker? I had similar problems when doing so, all issues stopped when I uninstalled.
Click to expand...
Click to collapse
I wish I was so I could fix it but I'm not.
Sorry man, was stabbin in the dark. good luck.
Think it's the Digitizer...
I have the same problem with an Evo3D hboot 1.5 also. It is rooted (ship s-on) I've had the phone for about 4 months, taken good care of it, and thus thought this bug was a software issue as well...
This is what I've tried:
-Factory Data Reset
-Restore Backup partition to original ROM
-Tried different ROMs (sense3.0, olympian xe, sicksense vX)
-Deleted and reformatted SD card
-Leaving SD card unmounted
It seems to be a popular issue, and after searching the CDMA Development forums I have found at least two other threads on the same topic here:
http://forum.xda-developers.com/showthread.php?t=1398048
http://forum.xda-developers.com/showthread.php?t=1383707
I don't have insurance, and rooting hboot1.5 is not reversible, for it is permanently recorded on the bootloader, so I'm assuming that my local Sprint representative will be of little help in the matter. From what I can find it would seem that our options are limited to:
A.) Replacing the Digitizer/LCD assembly. Looks like this runs between $70-$120. Here is a solid video on YouTube demonstrating how to remove and replace the Digitizer/LCD:
http://www.youtube.com/watch?v=suS34kNNuLo
B.) Replace the Digitizer only. From what I've gathered this is a risky maneuver which is best left to professionals with the *right* equipment, however is a much cheaper option, Digitizers are around $20.
I left a message with a local cell repair shop asking if they could replace the digitizer without a new LCD, and expect a response tomorrow probably.
Unless anybody has found an alternate cause/solution to this problem, which I would be eternally grateful for, looks like hardware replacement is the only solution.
2 questions one are you guys using screen protectors some of them will cause issues crazy ones from random clicking to unresponsive screen . Also are you using your phone out in the cold weather or really humid out ? A cold screen and hot hands will also wig it out.
I have a Zagg screen protector, which Radioshack carries for numerous phones; however it was installed when I bought the phone, four months ago, therefore I cannot imagine it would suddenly be the problem.
Also, the screen glitches at room temperature, at the most unfortunate times.
I just flashed Timat Kernels, with no results....
root3dnoob said:
I have a Zagg screen protector, which Radioshack carries for numerous phones; however it was installed when I bought the phone, four months ago, therefore I cannot imagine it would suddenly be the problem.
Also, the screen glitches at room temperature, at the most unfortunate times.
I just flashed Timat Kernels, with no results....
Click to expand...
Click to collapse
I have a zagg on mine I put on no issues for me. How do you carry your phone ? Do you tote it around in your back pocket? Just curious. Some folks have squished there phone sitting on them and messed up the screens. Not sayin you did that . Also folks carry in pocket on hot summer days and sweat gets inside the unit and messes with it.
Also is your phone brand new or a refurbished unit?
The phone is a new unit and I try to be conscious of high-moisture situations, so hopefully that is not to blame. If anything, excessive pressure may have been the cause, from a vacuum-sealed Drycase; but I'm hoping HTC's build quality would withstand such force, which should be minimal compared to being sat on.
Others are experiencing issues with the E3D digitizer, and I'm 90% sure my phone is not misbehaving from physical/moisture damage.
Is there a moisture damage indicator that can confirm/dismiss that theory?
Thanks for the suggestions
root3dnoob said:
The phone is a new unit and I try to be conscious of high-moisture situations, so hopefully that is not to blame. If anything, excessive pressure may have been the cause, from a vacuum-sealed Drycase; but I'm hoping HTC's build quality would withstand such force, which should be minimal compared to being sat on.
Others are experiencing issues with the E3D digitizer, and I'm 90% sure my phone is not misbehaving from physical/moisture damage.
Is there a moisture damage indicator that can confirm/dismiss that theory?
Thanks for the suggestions
Click to expand...
Click to collapse
Check the battery it has a sticker that will turn a solid color if it seen some water or high humidity. Also I think there is one inside the phone.
I have in the pass seen evo's that were refurbs or new units that were sat on the refurbs glass wasn't glued well and moisture got under the glass and screwed the screen up with random issues. New phones can have the same issues I guess if you really put pressure to it tho there sealed pretty well.
If the Digitizer was going bad from pressure your screen would have faint black lines going down it kinda like graph paper.
I have my phone in a trident kraken case it's been doing good so far.
After hours of research, countless nandroid wipes, and even a few ROMs, I have determined this to be a hardware issue! (at least in my case)
Much thanks to Landon4444 for providing a way to test for a lame digitizer
http://forum.xda-developers.com/showpost.php?p=20791773&postcount=40​Here's how to check if this issue is result of a faulty/worn digitizer:
In the phone dial exactly *#*#3424#*#* to access the HTC diagnostic menu.
Choose line test from available options, screen will turn black.
Draw small test squiggle.
Hold phone by corners with fingers/thumbs (landscape).
Gently, twist phone torsional-ly. *GENTLY!*
In my case, certain slight torque creates a false contact in the upper-middle of my screen. Fortunately twisting slightly in the opposite direction HAS RESOLVED THE PROBLEM FOR NOW. (that was easy) However, I would not expect this tactic to work for long, and am looking into getting the digitizer replaced at the cell shop.
Evo 3d help guys!!
Okay so I just got a raise and an Evo 3D part of my boss's incentive package. (I know I have a great boss!!) but anyway its been less than a month and I haven't purchased any of the screen protector stuff or case. It is now 17 degrees in New York and I'll just drop the phone in my pocket while walking but yesterday at the beginning of a date the parking meter wouldn't take my money and upon trying to use my phone it started dialing it's own numbers and wouldn't let me enter any of the numbers for my code (to unlock). *Mind you my date kept telling me all night "Its a sign that you need the iphone" and I totally like the HTC 3D.I tried calibrating **BY THE WAY IT'S NOT ROOTED YETTT* but the only options your given is the GSensor Calibration. I've noticed that after I enter a warm area the phone starts working fine again. I've never had a smartphone and I think,upon finally getting one, that's it's totally ridiculous that the phone stops working because of the weather. At this point I think I have a faulty phone and am gonna return it to only get another 3D,but has anyone heard of this issue and if so how can I fix it. I mean like what if I had a car accident or an emergency and my "smartphone" starts acting up because of the weather???
Hey guys...I put this post up a few days ago and still haven't received a response. my timing to retunr the phone is running short so I NEED SOMEONE TO HELP PLEASE!!...Is this a normal circumstance that my phone is going through? if not I'll return it and get another one.
Its some grounding issue occuring due to maybe screen touching the main board. Its occurs on my phone very frequently and when normal occurs only if i press hard on screen
my phone also freezes up sometimes and goes crazy and it takes it some time for it to start working....
I ended up replacing the unit.it was faulty. Funny thing is I was trying to tell the guy the problem and when he grabbed it he saw it was broken.the problem worsened to the point the the phone was dialing on its own and going haywire.
Sent from my PG86100 using XDA
Hi guys,
Ever since I flashed a sense less version of ICS (not blaming the ROM here, could be a coincidence), I've been hearing white noise on the left channel when I have headsets on. I tried 2 pairs and I hear the noise with both so I know it's not the headset.
The weird thing is that the noise starts immediately after I power up the phone. I did a battery pull, connected my headset, powered up the phone, and even before the HTC logo comes up, the noise will start.
Not ROM/Software related it seems, but here's the kicker, if I flash a new ROM, the noise goes away but only for a little bit of time, after a bit of usage, it'll come back. If I listen to music, sometimes it goes away, sometimes it just reduces a bit, sometimes nothing changes.
So I doubt it's the phone that's broken, it did happen right after flashing a senseless ICS Rom. I don't want to flash a full RUU yet because there might be a solution out there that doesn't require me to go back to stock so that I can install a full update.
Has anyone experienced this?
In case anyone is interested, I went to the Verizon store and I was told that although this is not a wide spread issue, it is actually a known problem. In some units, constant noise (even as the phone is booting up) will start happening when using the headset.
The person at the store didn't even check my phone, he simply started the process for a warranty replacement.
So if that happens to you, it's not the ROM, it's the phone itself.
CPU interference
Hit thanks or ill hit you
superchilpil said:
CPU interference
Hit thanks or ill hit you
Click to expand...
Click to collapse
Definitely interference from something because the noise changes as I open/close apps or just flip through launcher pages.
I have the same exact issue but my warranty through Verizon is void since I traded my iPhone 4S to someone for the Rezound. Mine was working fine and one day it just started having this issue. Took it in and they told me they couldn't help me since I voided my warranty by trading (plus I don't have insurance on the phone).
Contacted HTC and the told me that it was a known issue and to contact their warranty company to get it replaced/fixed. The warranty is still good on the phone, I just have to send it to NY with a letter explaining my issues. Kinda worried about just putting the phone in a box and sending it on it's way without a paper trail of some sort.
Glad you were able to get your phone replaced. Good to know I'm not the only one here that had this issue.
I also started having this issue, it didn't show up until about a week after having the phone, though. Nice to know it's one of the things covered under warranty that's easy to get worked on, though.
I've had the cpu noise issue on three different Rezounds now, HTC says it's fixable in software. I don't know when we will see a fix though, if ever.
Sent from my HTC Rezound
So first, two things:
1. I went through the hell that is Samsung IM support and finally convinced her to give me a phone number and case number to someone higher up. They want me to send the phone in, saying I may be billed for any repairs due to physical damage. I'm fearful of going this route, because I don't have any guarantee they won't try to cop me of my money by claiming my issues were caused by neglect.
2. This is my second replacement. This is now my second time going through these issues(except the camera noise, more on that later), and I'm extremely hesitant to get another Note 3.
1st phone was stock (restart issues), then rooted w/ PACROM (Issues got worse)
2nd phone is stock (used to be fine, then it's now to the point where it's a dud)
So I have two issues:
1. Any time my phone is set down on anything besides a bed of cotton spun by the hands of virgin maids, put in my pocket, dropped from a height greater than half an inch, lightly tapped on the back plate, etc., it'll restart. Sometimes it shuts itself off, sometimes it'll boot just fine. I'm 100% confident it's from physically moving the device, and isn't caused by a software issue.
2. Whenever I launch my camera or torch, no matter the app, i'll get this high-pitched (but extremely noisy) "errrrr" noise for approx. 10 seconds. Focusing the camera makes it stop, or sometimes it'll fix itself after a few seconds. But for the torch, it's always present.
So my course of action is to contact the Samsung tech and tell him my issues. Has anyone experienced any of these errors? A quick google search only yeilds 1 result, but everyone downplayed his issue.
Oh, and P.S. Tape over the battery does not help. Swapping batteries does not help. Swapping backplates (both samsung) does not help!
I just fixed all 3 issues with the pin bending trick!
I thought this phone was dying.. first I noticed the GPS was ****ty... but I have read it's a known issue with the G5... so I lived with it.
Then my volume buttons went out a few months ago...
And a few weeks ago my fingerprint sensor stopped working. Shows nothing in settings.
The fingerprint was the one I missed the most, so I bought a new sensor off ebay and installed it. No luck... it still wouldn't show the options in the settings.
Frustrated, I opened the phone back up and started bending all the contact pins up. Carefully, one by one, i bent them all straight up. Reassembled, and it was a dramatic difference. Like, no joke, everything works perfect now. I am inside and I get 19 of 21 satellites. My volume buttons work rock solid. And my fingerprint sensor works again!
I was pretty burned by the g4 hard bootloops... there isn't anything you can do for that... and obviously LG still has QC issues due to these damn pins, but at least this is fixable. Overall I love this phone, it's been through the paces at work, in a dirty hot environment and it gets dropped a lot. I keep it in my toolbelt too, so it often gets crushed when I lean up against something with it on my hip. I have cracked 5 screen protectors now, but never the screen itself and the phone always chugs along.
So, I am suffering through the fingerprint sensor dilemma right now. The phone seems to see the sensor, but I get no response from it, and if I delete one of my saved finger profiles, I cannot create a new one. I am an IT guy and ETech by trade, so I have no qualms opening up equipment that isn't mine, but a little leery about dinking on my own stuff. Which "pins" are you referring to above, please?
Thanks!