[Q] Warranty question. - Xperia Z2 Tablet Q&A, Help & Troubleshooting

Hello,
Sony Xperia z2 Wifi (sgp511).
I follow the step here:
http://forum.xda-developers.com/xpe...lipopprerooted231a128z2-tabletsgp511-t3100821
my quesion is does following these step void the warranty?
or what i need to do in order to revert back to "out of the box" state on my tablet to send for repair. "dead pixels on the screen"

braulioacosta said:
Hello,
Sony Xperia z2 Wifi (sgp511).
I follow the step here:
http://forum.xda-developers.com/xpe...lipopprerooted231a128z2-tabletsgp511-t3100821
my quesion is does following these step void the warranty?
or what i need to do in order to revert back to "out of the box" state on my tablet to send for repair. "dead pixels on the screen"
Click to expand...
Click to collapse
Terms of warranty can be different depending where you live but you can easily revert to factory state by flashing ftf file for your device via Flashtool by @Androxyde. So I don't see problem with warranty here.

kulvertti said:
Terms of warranty can be different depending where you live but you can easily revert to factory state by flashing ftf file for your device via Flashtool by @Androxyde. So I don't see problem with warranty here.
Click to expand...
Click to collapse
I'm located in the USA, New York City. Can you direct me where i can get the original ftf?
Thanks for the help.

braulioacosta said:
I'm located in the USA, New York City. Can you direct me where i can get the original ftf?
Thanks for the help.
Click to expand...
Click to collapse
If there isn't allready uploaded one in tablet z2 general forum you can do it yourself with Flashtool or XperiFirm and Flashtool.

Couldn't find the original (out of the box) ftf for my tablet in the general forum. looking into Xperifirm...

braulioacosta said:
Couldn't find the original (out of the box) ftf for my tablet in the general forum. looking into Xperifirm...
Click to expand...
Click to collapse
bump

FYI. Don't use prerooted dual recovery ftf files to go to stock.
No ftf files Here?
http://forum.xda-developers.com/xperia-z2-tablet/general/ftf-collection-locked-unlocked-bl-t3061431
If your using experifirm why the bump? Flashing a file from there will wipe your device back to stock.

Related

[Q] Unrooting/rolling back to original fatory stock rom without warranty void

i ve read many threads but still noone has given a direct answer to one question
that how to unroot the neov and still not making warranty void .
and if we can unroot the phone to original stock rom then will the warranty be void and why as we have reverted back to factory rom and we have unrooted the phone again....
can anybody comment.......
If you didn't unlock the bootloader you can simply made a factory reset with SEUS.
Every thing should come back as stock.
I have JJ's doctory hybrid rom (stock kernel and locked bootloader) and SEUS recognize my phone.
But I'm not sure if even after a factory reset with SEUS you will mantain root (superuser will be deleted of course)
-----------------------------------
Rooting will not void your warranty
Unlocking bootloader will void your warranty (if you had to go to warranty center they could reject it)
Flashing stock firmware will not void your warranty, it could if something goes wrong in this passthrough and you need to go to warranty center
If you never lashed .ftf (from different region than your original) with flashtool, meaning, you are still on your stock(original/your region) rom, but root-ed, then you can repair your software with PCC or SEUS, and get clean firmware.
If you flashed .ftf with flashtool (from different region then your original), you can edit your build.prop with CDA customization number for your region and then, restart your phone and repair software with PCC or SEUS.
I highly doubt they(service center) will notice if you have firmware from different region then your original, but still to play on the safe side
Where to find CDA number, check this thread: http://forum.xda-developers.com/showthread.php?t=1604559
Good to hear
So we should write down our CDA customization number before flashing *.ftf (to make root process for example).
Bertellio said:
Good to hear
So we should write down our CDA customization number before flashing *.ftf (to make root process for example).
Click to expand...
Click to collapse
It's always a good practice to backup everything you can, even stock original firmware, or in this case CDA number.
I still have my original fw on pc
But as I say, I highly doubt they will notice if you have fw for wrong region.. My gf got totally different fw on her X10 mini pro, when she took it to service center
Yeah, but it's always good to be in the right side.
If I known this before...SOMEONE SHOULD WRITE IT IN THE TOP OF THE ROOT TOPICS. Just say "tap *#*#service#*#* and write down everything you can
EDIT: I found that I took screenshot of software info Now I'm writing it on your discussion.
-------------------------------------------
Your nickname is about commander keen?
anand_2kk said:
i ve read many threads but still noone has given a direct answer to one question
that how to unroot the neov and still not making warranty void .
and if we can unroot the phone to original stock rom then will the warranty be void and why as we have reverted back to factory rom and we have unrooted the phone again....
can anybody comment.......
Click to expand...
Click to collapse
Repair with PC Companion.
-----------------------------------
Rooting will not void your warranty
Unlocking bootloader will void your warranty (if you had to go to warranty center they could reject it)
Flashing stock firmware will not void your warranty, it could if something goes wrong in this passthrough and you need to go to warranty center
Click to expand...
Click to collapse
Really??
So, will rooting, removing stock apps or even installing hybrid ROMs based on stock not officially void warranty? (as long as bootloader is locked)
Lets just put it like this.
Every messing with software CAN be a reason for rejecting warranty claim.
Now you can think whatever you want
Madfysh said:
Lets just put it like this.
Every messing with software CAN be a reason for rejecting warranty claim.
Now you can think whatever you want
Click to expand...
Click to collapse
That's a nice one.
Now, got Madfish's hint about customization, the question is "in which case you can't restore the phone as your specifically original stock?"
To go to the service center (and be almost sure (99,9%) you'll have not trouble)
-unlocked bootloader? (I read something like you can make it will show it is locked, but you can't relock it completely, I'm right?)
-root permissions? (Is doomlord rooting toolkit something saved in the rom, which can be deleted after flashing new firmware?)
-custom rom on stock kernel? (Install backup of a rom from CWM recovery)
-flashing sony's firmware with flashtool? (like upgrade manually to 4.0.4 from GB)
-files of system partition modified with root explorer? (like camera mods and V6 supercharger)
-CWM recovery installed?
Requst
sir i want to know that
if i root my micromax a87 with software like unlockroot
and again i unroot it with that software only
warranty of my phon will lost
as rooting losts warranty
can i gain back the warranty by rooting
or is there software to unroot and gain warranty
plz repy my request
yours user
aniket1110 said:
sir i want to know that
if i root my micromax a87 with software like unlockroot
and again i unroot it with that software only
warranty of my phon will lost
as rooting losts warranty
can i gain back the warranty by rooting
or is there software to unroot and gain warranty
plz repy my request
yours user
Click to expand...
Click to collapse
Its a Xperia neo/neo V forum,
Ask ur question at Android General Q&A..
Sent from my Xperia Neo V using Tapatalk 2
aniket1110 said:
sir i want to know that
if i root my micromax a87 with software like unlockroot
and again i unroot it with that software only
warranty of my phon will lost
as rooting losts warranty
can i gain back the warranty by rooting
or is there software to unroot and gain warranty
plz repy my request
yours user
Click to expand...
Click to collapse
Normally unrooting is very much possible but as you've a Micromax I can't be really sure!
I have no clue regarding that unfortunately, sorry!
You may ask in General Q n A section or maybe one of Micromax device forum's Q n A thread
Sent from my Xperia Neo V using xda premium

Question about Sony PC Companion.

Damn guys I still don't understand something.
1) If I'll unlock bootloader for example to flash customs. I can't use any more Sony PC Companion for firmware update ? Correct.
2) And if I want to get back to Sony PC Companion (example to get latest available update) I need to flash back any stock FTF and after just a lock bootloader back ?
Or what I need just to run Sony Update Service to restore back stock firmware and after lock bootloader ?
please explain in detail's because I read all threads but still confused.
Rgerads
avetny said:
Damn guys I still don't understand something.
1) If I'll unlock bootloader for example to flash customs. I can't use any more Sony PC Companion for firmware update ? Correct.
2) And if I want to get back to Sony PC Companion (example to get latest available update) I need to flash back any stock FTF and after just a lock bootloader back ?
Or what I need just to run Sony Update Service to restore back stock firmware and after lock bootloader ?
please explain in detail's because I read all threads but still confused.
Rgerads
Click to expand...
Click to collapse
This is the info as i understand it. (yes its confusing!)
- unlocking your bootload will delete your device keys. So x-reality engine will stop working. It will also stop your updates from the sony server (as your device has lost its keys and wont be recognised as an xperia device)
-If you want to enable these sony updates you will need to flash your TA partition back. This will only work if you have a stock FTF firmware package. A custom ROM wont enable your device keys to work.
hamdogg said:
This is the info as i understand it. (yes its confusing!)
- unlocking your bootload will delete your device keys. So x-reality engine will stop working. It will also stop your updates from the sony server (as your device has lost its keys and wont be recognised as an xperia device)
-If you want to enable these sony updates you will need to flash your TA partition back. This will only work if you have a stock FTF firmware package. A custom ROM wont enable your device keys to work.
Click to expand...
Click to collapse
Oh and after>>>> FTF>>>restore TA partition>>>>lock bootloader?
avetny said:
Oh and after>>>> FTF>>>restore TA partition>>>>lock bootloader?
Click to expand...
Click to collapse
Yeah... after you have flashed the stock FTF, you then flash your TA partition back on.. and then your good to go!
I hope you saved your TA partition ?!
hamdogg said:
Yeah... after you have flash the stock FTF, you then flash your TA partition back on.. and then your good to go!
I hope you saved your TA partition ?!
Click to expand...
Click to collapse
Oh hell yes I did
We also didn't have any web site where to download latest FTF's....not comfortable :-/
Thank you so much for help.
avetny said:
Oh hell yes I did
We also didn't have any web site where to download latest FTF's....not comfortable :-/
Thank you so much for help.
Click to expand...
Click to collapse
Mmm... thats a good point. I'll see if I can find them on my server.. when updating via PCC, I would have downloaded them from the sony server, so should still be on my system.
hamdogg said:
Mmm... thats a good point. I'll see if I can find them on my server.. when updating via PCC, I would have downloaded them from the sony server, so should still be on my system.
Click to expand...
Click to collapse
I got something interesting
http://www.xda-developers.com/android/how-to-download-sony-firmwares-and-create-ftf-files/
avetny said:
I got something interesting
http://www.xda-developers.com/android/how-to-download-sony-firmwares-and-create-ftf-files/
Click to expand...
Click to collapse
Great! Doesn't look like anyone else on here is doing this on a dedicated thread consistently for our Ultra.
I have a search and rescue operation unfolding at the moment, so this weekend I'll probably be busy... but when I get back i'll start making them.
hamdogg said:
Great! Doesn't look like anyone else on here is doing this on a dedicated thread consistently for our Ultra.
I have a search and rescue operation unfolding at the moment, so this weekend I'll probably be busy... but when I get back i'll start making them.
Click to expand...
Click to collapse
Great ! We need that so much !:good::good::good:
avetny said:
Great ! We need that so much !:good::good::good:
Click to expand...
Click to collapse
ok... I think i've compiled .532 properly... .. and am uploading the FTF to google docs....
Here is the link to the thread...
It may take an hour or two to upload...
http://forum.xda-developers.com/showthread.php?p=45813472#post45813472

[Q] noob questions

hi All, good day. Sorry just a noob. Ive tried to read the whole thread and cant find an answer to the follwing questions. Hope you can help me.
1. Is there a posibillity of losing an network signal when flasing a custom Rom?
2. when i root my device, is there a posibility that the X-reality engine will not work properly?
3. ive read that the device can be rooted even if the bootloader is locked. If i decided to unroot it again, can we do that?
4. is there a flash counter in xperia devices just like in samsung where in you can see if the waranty has been breached already or not?
5. can we turn the device to its original state again after rooting, unlocking and flashing custom roms?
6. if device is rooted, can we still install new updates from Sony thru OTA?
thanks,
Have a great day!
zaxharu said:
hi All, good day. Sorry just a noob. Ive tried to read the whole thread and cant find an answer to the follwing questions. Hope you can help me.
1. Is there a posibillity of losing an network signal when flasing a custom Rom?
2. when i root my device, is there a posibility that the X-reality engine will not work properly?
3. ive read that the device can be rooted even if the bootloader is locked. If i decided to unroot it again, can we do that?
4. is there a flash counter in xperia devices just like in samsung where in you can see if the waranty has been breached already or not?
5. can we turn the device to its original state again after rooting, unlocking and flashing custom roms?
6. if device is rooted, can we still install new updates from Sony thru OTA?
thanks,
Have a great day!
Click to expand...
Click to collapse
1.Maybe, if you do the wrong step.
2.No
3.Not sure
4.Not sure
5.Yes if you restore TA partition
6.Yes
Ben Ling said:
1.Maybe, if you do the wrong step.
2.No
3.Not sure
4.Not sure
5.Yes if you restore TA partition
6.Yes
Click to expand...
Click to collapse
Thanks a lot Sir. have a great day!
Yes you can unroot just by flashing a Stock Sony ftf over the current one via flashtool. Preferably the same firmware( without wiping)
Also, there is no flash counter in Xperia. If you have a locked bootloader and it is unrooted, there is no way to tell if you have unlocked or rooted
Sent from my C6802 using XDA Premium 4 mobile app
Sadman Khan said:
Yes you can unroot just by flashing a Stock Sony ftf over the current one via flashtool. Preferably the same firmware( without wiping)
Also, there is no flash counter in Xperia. If you have a locked bootloader and it is unrooted, there is no way to tell if you have unlocked or rooted
Sent from my C6802 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Thank you so much Sir. Sorry i got two new questions.
1. Is there a specific FTF file per region? im an Asian. and when i search for latest firmware. i only got C6833_14.3.A.0.757_CE.rar
2. Ive noticed that NFC Service always turned on even if i turned it OFF. When i check battery stats, its the second app that eats most of my battery. its next to screen. Do you have same issue?
Can you please not post then same question in two or three threads
Sent from CarbonROM on my Z-Ultra
zaxharu said:
Thank you so much Sir. Sorry i got two new questions.
1. Is there a specific FTF file per region? im an Asian. and when i search for latest firmware. i only got C6833_14.3.A.0.757_CE.rar
2. Ive noticed that NFC Service always turned on even if i turned it OFF. When i check battery stats, its the second app that eats most of my battery. its next to screen. Do you have same issue?
Click to expand...
Click to collapse
No problems with NFC here.
There are different ftfs for different regions. But that's not a problem. You can flash any region's ftf for your specific model number. If your model is 6833, then download any .757 c6833 ftf and flash it. Have a nice day
Sent from my C6802 using XDA Premium 4 mobile app

[Q] upgrading firmware but unlocked bootloader

hi,
I started this thread:
http://forum.xda-developers.com/xperia-z2/help/upgrading-55-to-314-t2860394
but ran into an issue. Since I didn't get any updates on that thread, I thought I would make a post dedicated to the problem I'm running into.
basically while attempting to upgrade to .314 using PC Companion I get
The phone tablet contains modified software that cannot be updated
Sony Updated Engine failure (error 2003)
Click to expand...
Click to collapse
with some research it appears that this is because i unlocked my bootloader.
Questions:
is my conclusion correct? or is this because of something else?
if correct, what is the recommended course of action here? relock bootloader and update using companion PC or decrypt FTF files and flash using flashtool?
If i relock bootloader using flashtool, will it wipe my phone data?
I've found the firmware files on my computer (C:\ProgramData\Sony Mobile\Update Engine\db\13740270\blob_fs) If i decrypt these with flashtool and use them to update firmware, will it wipe my data?
Thanks
You can update via flashtool without looking data. Flash ftf file and check system only and uncheck wipe. Re- locking bootloader will wipe your phone. Your assumption is correct m8. You can't update your phone with pc companion because of your unlocked bootloader. Happy flashing m8
Sent from my D6503 using xda premium from "Somewhere, but not here..."
stress40 said:
You can update via flashtool without looking data. Flash ftf file and check system only and uncheck wipe. Re- locking bootloader will wipe your phone. Your assumption is correct m8. You can't update your phone with pc companion because of your unlocked bootloader. Happy flashing m8
Sent from my D6503 using xda premium from "Somewhere, but not here..."
Click to expand...
Click to collapse
Hey! thanks for the help on this subject.
I wonder where I can find official tft for sony z2 (314). I'm in exact same position as [w]. Want to upgrade the software (stock) but I already unlockd bootloader and flashed stock kernel with recovery. Sony software says that can update the phone, but I don't want to download som strange tft. Want the oficial tft image or some goo source.
Thanks again
hope you have a nice day
deftoner said:
Hey! thanks for the help on this subject.
I wonder where I can find official tft for sony z2 (314). I'm in exact same position as [w]. Want to upgrade the software (stock) but I already unlockd bootloader and flashed stock kernel with recovery. Sony software says that can update the phone, but I don't want to download som strange tft. Want the oficial tft image or some goo source.
Thanks again
hope you have a nice day
Click to expand...
Click to collapse
http://forum.xda-developers.com/showthread.php?t=2759934
here you can find all the ftf files
Envious_Data said:
http://forum.xda-developers.com/showthread.php?t=2759934
here you can find all the ftf files
Click to expand...
Click to collapse
I swear that I use the search! thanks Envious_Data!
have a good one.
deftoner said:
I swear that I use the search! thanks Envious_Data!
have a good one.
Click to expand...
Click to collapse
there is a help forum at the top of qna, try advertising that to people as there are links to many useful things there such as that thread with all the ftfs
that frf thread is also found at the top of the general section
deftoner said:
Hey! thanks for the help on this subject.
I wonder where I can find official tft for sony z2 (314). I'm in exact same position as [w]. Want to upgrade the software (stock) but I already unlockd bootloader and flashed stock kernel with recovery. Sony software says that can update the phone, but I don't want to download som strange tft. Want the oficial tft image or some goo source.
Click to expand...
Click to collapse
I'm also kinda paranoid so I just created my own FTF from official Sony update via Sony PC Companion using these instructions.
http://talk.sonymobile.com/t5/Xperi...eria/This-is-how-to-create-an-FTF/td-p/228703
Its takes a while but felt more comfortable than just some random dl.
here is the .314 i created.
https://mega.co.nz/#!vFxxxBIC!jhyxhfGIqxJxycY-6vCHU4Vai-gkmyBiNGgAZLhlp8U
stress40 said:
You can update via flashtool without looking data. Flash ftf file and check system only and uncheck wipe.
Click to expand...
Click to collapse
So i'm a little paranoid, can you explain like i'm 5?
attached is a screenshot of the flashtool interface
What do i want to check and what do i want to leve unchecked?
do you mean that all the check boxes under WIPE should be empty
and the only checkbox under EXCLUDE that should be checked is SYSTEM?
thanks
@[w] Hey m8, Here's a step by step guide with videos from xperiafirmware hope it helps. BTW did you re-lock your bootloader?
stress40 said:
@[w] Hey m8, Here's a step by step guide with videos from xperiafirmware hope it helps. BTW did you re-lock your bootloader?
Click to expand...
Click to collapse
sweet. upgraded and rooted using "Easy Root Tool" (was super easy!) :good:
for others discovering this post i've attached a screenshot of what my flashmode tool looked like:
basically under WIPE make sure DATA is unchecked. you will notice that userdata.sin disappears from content list
under exclude make sure nothing is checked.
win.
@[w] Hey m8, glad to see everything went ok Now you are all set to go and mod to your heart's content:highfive: Thanks for posting the screen shot and explanation as a reference for noobs/Sh*tsung refugees to see how the Flashtool screen should look during upgrading. Once again thanks for that:victory:

Original Firmware and How to

Hi,
I've bought a used Xperia Z Ultra, that was rooted with dirty unicorn.
Found that the call function wasn;t working properly (screen went off when making/receiving calls)
Decided to flash the original official firmware, but not very sure what are the steps. And also having difficulties finding the US firmware.
Can someone please enlighten me?
Thanks a bunch in advance.
Research XPERIFIRM and FLASHTOOL.
Original
phen88 said:
Hi,
I've bought a used Xperia Z Ultra
[...]
Decided to flash the original official firmware, but not very sure what are the steps. And also having difficulties finding the US firmware.
Can someone please enlighten me?
Thanks a bunch in advance.
Click to expand...
Click to collapse
If you want the real original thing, you can use the Sony PC Companion instead. It has easy explanations before each of the few steps you'll walk before you get the original firmware. You can go to the official Sony Z Ultra support web page and download it. :good:
Actually Sony Companion will not work on any device with an umlocked bootloader.
The bootloader must be re-locked to use PC Companion.
I literally just did this on Monday.
TG2008 said:
Actually Sony Companion will not work on any device with an umlocked bootloader.
The bootloader must be re-locked to use PC Companion.
I literally just did this on Monday.
Click to expand...
Click to collapse
How do you know that the OP has unlocked bootloader?
Andre Verissimo said:
How do you know that the OP has unlocked bootloader?
Click to expand...
Click to collapse
I don't believe it is possible to flash custom firmware unless the bootloader is unlocked.
The OP stated "Decided to flash the original official firmware" which leads me to believe the Bootloader is unlocked and running a custom rom.

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