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Hey guys, I just got my touch pro last week and now the keyboard wont work. No drops or water damage. It wont light up or anything. I dont want to have to go back to the sprint store, so if u guys have any suggestions that would be awesome. Thanks.
Sorry
I hate to be the bearer of bad news, but I had the same thing happen to me. I spent probably a combined total of 8 hours on the phone with different people before I got any kind of solution. I couldn't find anything online. I was out of the initial Sprint Warranty. So Sprint said, sorry, you're gonna have to pay for a whole new device. That wouldn't work, the device was just 3 months old. So I called HTC, and at first they said there was nothing they could do either, until I talked to one person who forwarded me to PCD. They were able to fix it, for free under warranty, they replaced some RFID tag (IDK what that meant, it was in this checklist of tests they sent back) and sent the phone back. All I had to pay was shipping to their Repairs center. The bad thing was, it took them 3 weeks to work on it (only 4 days were shipping there and back). I hope I have been helpful, and I am sorry about the bad news. I know the feeling.
Hey, i had the same problem but i went to sprint and change my device, the new one works perfect, my advice go back and change it.
Bigswigg said:
Hey guys, I just got my touch pro last week and now the keyboard wont work. No drops or water damage. It wont light up or anything. I dont want to have to go back to the sprint store, so if u guys have any suggestions that would be awesome. Thanks.
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Click to collapse
i had the same problem i went to sprint and change my device, the new one works perfect, so my advice go back to the store and replace it for a new one, take care......
Not much but maybe
Had one that same thing happened. Performed hard reset and corrected it maybe temp fix though but it worked so far about a week of good use so far.
I had the same thing on my Verizon Pro, what I found was (I took mine apart) was that the cable had came loose from it's connector, I just had to reseat it and works perfect. By the way I bought it that way (got a great deal because it didn't work).
kilroy1stcav said:
I had the same thing on my Verizon Pro, what I found was (I took mine apart) was that the cable had came loose from it's connector, I just had to reseat it and works perfect. By the way I bought it that way (got a great deal because it didn't work).
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Click to collapse
I have the same keyboard problem...it doesn't work most of the time, but once in a blue moon it will....the keyboard lights come on, but no input from keys work....so is that still a connector issue you think? Did you keyboard backlight come on?
2nd question: How do I open my TP?
Thanks.
Here's a link with the Touch Pro teardown, thanks to BigDiesel07 @ PPCGeeks. Hope this helps a bit...
http://forum.ppcgeeks.com/showthread.php?t=49932&highlight=teardown+touch+pro
G00gle26 said:
I have the same keyboard problem...it doesn't work most of the time, but once in a blue moon it will....the keyboard lights come on, but no input from keys work....so is that still a connector issue you think? Did you keyboard backlight come on?
2nd question: How do I open my TP?
Thanks.
Click to expand...
Click to collapse
I am not sure if my keys lite up or not, it has been a while, but it sounds to me like a possible connection issue with it being intermittent.
happened to me twice hopefully tp2 fixes this little issue.
same problem!!! just go to sprint, they can fix the problem... "they changed my keyboard"!!!
yah me too, i took my touch pro back to Sprint and they changed the whole touch screen part of the phone for me in 45 mins and for some reason that fixed the keyboard as well, so i guess the problem is in the touch-screen part of the phone, not the keyboard itself
Try this. Take out the battery and pinch extremely hard on the space button to re-seat the keyboard cable.
I'm not completely sure if it will work as I got my phone replaced before I found this fix.
Try it and let me know if it helped any.
zKnuckles said:
Try this. Take out the battery and pinch extremely hard on the space button to re-seat the keyboard cable.
I'm not completely sure if it will work as I got my phone replaced before I found this fix.
Try it and let me know if it helped any.
Click to expand...
Click to collapse
Genius! However, i am not. Your solution worked, however i fear it may be a temporary solution? I want to get this fixed while under warranty and dumb ol' me fixing it, well, now i won't have anything to show the sprint store
zKnuckles said:
Try this. Take out the battery and pinch extremely hard on the space button to re-seat the keyboard cable.
I'm not completely sure if it will work as I got my phone replaced before I found this fix.
Try it and let me know if it helped any.
Click to expand...
Click to collapse
this worked for me! thanks!!! I was getting ready to open up the phone or go to the sprint store. You the man.
this is a very common problem because this also hppened to me.
the represenstative told me that putting on 3rd party software can help the keyboard going out
USAF22 said:
I hate to be the bearer of bad news, but I had the same thing happen to me. I spent probably a combined total of 8 hours on the phone with different people before I got any kind of solution. I couldn't find anything online. I was out of the initial Sprint Warranty. So Sprint said, sorry, you're gonna have to pay for a whole new device. That wouldn't work, the device was just 3 months old. So I called HTC, and at first they said there was nothing they could do either, until I talked to one person who forwarded me to PCD. They were able to fix it, for free under warranty, they replaced some RFID tag (IDK what that meant, it was in this checklist of tests they sent back) and sent the phone back. All I had to pay was shipping to their Repairs center. The bad thing was, it took them 3 weeks to work on it (only 4 days were shipping there and back). I hope I have been helpful, and I am sorry about the bad news. I know the feeling.
Click to expand...
Click to collapse
go to your phone carrier.
demand a NIB replacement. (new in box)
it states in the manufacturing warranty that you get a NIB replacement for the keyboard. it's a known problem, tell them to call the tech department or htc tech support and they will tell the rep the same thing.
Don't leave without a NEW replacement.
Don't take a refurb(mailed out) replacement.
throwback1718 said:
this is a very common problem because this also hppened to me.
the represenstative told me that putting on 3rd party software can help the keyboard going out
Click to expand...
Click to collapse
hahahahahha.
I call BS on that one. lol.
I did it... removed bat', piched key b'. it now works... eeeeeeeeyesss
Got a 0 hour touch pro less than 2months, keyboard started lagging since 2 weeks ago, then extra spaces and duplicate letters and finally died after a charging session in a hot weather day.
Removed battery and press spacebar top and bottom very hard to resit the keyboard connector fixed the issue.
Same happened to me on my Alltel CDMA Touch Pro after having owned it for about 4 weeks. It would also not shut off the screen backlight. Was very odd. Luckily, my Alltel store is literally across the alley from my house, so I ran a full backup using Sprite Backup, walked over there, and they swapped it out for a new phone within 10 minutes. Took me another 45 minutes to restore the backup, but wasn't nearly as bad as sending it away for several weeks to be repaired.
Just out of no where, I can't use my camera anymore. I even did a factory reset and it still doesn't work. I did the firmware upgrade and it was fine so I am not sure what could have caused this since doing a search, it seemed most was due to the firmware update. I was just taking pictures Wednesday of last week and yesterday, it just puked.
It takes forever to get it working and when it does, it looks like the homescreen all blurry. self facing camera works though. If I do (or can before it pukes), it just takes a green picture. ???
anyone else have their camera not working out of the blue?
I may have to send this unit back to ASUS to have them look it over as I don't think it's a software issue anymore.
Suggestions? Thanks!
chivas228 said:
Just out of no where, I can't use my camera anymore. I even did a factory reset and it still doesn't work. I did the firmware upgrade and it was fine so I am not sure what could have caused this since doing a search, it seemed most was due to the firmware update. I was just taking pictures Wednesday of last week and yesterday, it just puked.
It takes forever to get it working and when it does, it looks like the homescreen all blurry. self facing camera works though. If I do (or can before it pukes), it just takes a green picture. ???
anyone else have their camera not working out of the blue?
I may have to send this unit back to ASUS to have them look it over as I don't think it's a software issue anymore.
Suggestions? Thanks!
Click to expand...
Click to collapse
There was another thread with a few posters who had a similar/the same issue. Pretty sure their camera wasn't even showing a good preview though, they were getting green and static even on the screen of the Camera app itself.
Too lazy to find it, but so you know there are some out there.
chivas228 said:
Just out of no where, I can't use my camera anymore. I even did a factory reset and it still doesn't work. I did the firmware upgrade and it was fine so I am not sure what could have caused this since doing a search, it seemed most was due to the firmware update. I was just taking pictures Wednesday of last week and yesterday, it just puked.
It takes forever to get it working and when it does, it looks like the homescreen all blurry. self facing camera works though. If I do (or can before it pukes), it just takes a green picture. ???
anyone else have their camera not working out of the blue?
I may have to send this unit back to ASUS to have them look it over as I don't think it's a software issue anymore.
Suggestions? Thanks!
Click to expand...
Click to collapse
That happened to mine. It was working yesterday just fine and all of a sudden this morning, the rear camera only show corrupted green lines. Have you got a fix for that or you have RMAed it?
myeepad said:
That happened to mine. It was working yesterday just fine and all of a sudden this morning, the rear camera only show corrupted green lines. Have you got a fix for that or you have RMAed it?
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Click to collapse
Mine suddenly stopped last week. I sent it in to the Texas Asus service center for repair.
One thing I can say with mine that specified hw issue is the if you pinched the top of the screen, gently, by the camera it would come back into focus.....but the minute it was closed and reopened, or handled in any way it would go back to a green screen.
GreginNH said:
Mine suddenly stopped last week. I sent it in to the Texas Asus service center for repair.
One thing I can say with mine that specified hw issue is the if you pinched the top of the screen, gently, by the camera it would come back into focus.....but the minute it was closed and reopened, or handled in any way it would go back to a green screen.
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Click to collapse
oh wow!! i just pinched mine and it did the same! worked until i let go.
I guess this is going back to get repaired. thanks for the find.
Oh wow, how strange. Of course I don't have the issue, but good to know for the future that it is h/w. Suppose there's just a faulty connection somewhere? I'm going to disassemble later and see if it isn't something I could notice.
Sent from my HTC Vision using xda premium
GreginNH said:
Mine suddenly stopped last week. I sent it in to the Texas Asus service center for repair.
One thing I can say with mine that specified hw issue is the if you pinched the top of the screen, gently, by the camera it would come back into focus.....but the minute it was closed and reopened, or handled in any way it would go back to a green screen.
Click to expand...
Click to collapse
Thank you for this info. I pinched mine at about 1 thumb space left of the camera, and yes, it did come back, but it does not stay long.
What a piece of ****ty workmanship Asus has with this Prime? sigh...
myeepad said:
Thank you for this info. I pinched mine at about 1 thumb space left of the camera, and yes, it did come back, but it does not stay long.
What a piece of ****ty workmanship Asus has with this Prime? sigh...
Click to expand...
Click to collapse
Yeah, its unfortunate. It was an accident that I found that as I was just taking out of the case to make sure nothing was obstructing or maybe the lense came loose and when I grabbed the ATP to pull it out the camera became clearer and so thats when I started gently sqeezing around that area, lol
I was like WTF!!????
I am also experiencing this problem... I believe I was the first to post about this. Unfortunately I am unlocked so I have no hope RMA'ing it
speedygonzo said:
I am also experiencing this problem... I believe I was the first to post about this. Unfortunately I am unlocked so I have no hope RMA'ing it
Click to expand...
Click to collapse
You should be able to get something because that's completely hardware related no way a ROM can cause that! I would get your case escalated... Best way to do that would be PM Gary key be sure to include your name contact info ect... Along with serial number and your email address...
Make sure the subject is descriptive like...
New hardware defect: green camera.....
Wait a day and if that doesn't work I can give you an email of my contact...
Again another flaw on asus's part that's why I returned it while I had a chance! It's there crappy quality control! I am telling you they need to inspect those things paying a Chinese worker the whole 10 minutes it would take to examine it is nothing compared to fixing it after the fact!
Sent from my PG86100 using Tapatalk
Wordlywisewiz, thanks for the suggestion. I did end up PM'img Gary Key last night. Will update when I here back.
speedygonzo said:
I am also experiencing this problem... I believe I was the first to post about this. Unfortunately I am unlocked so I have no hope RMA'ing it
Click to expand...
Click to collapse
I was in the same situation, unlocked, rooted and running CWM.
I contacted Gary, he hooked me up with Tech support manager in Texas and they did the repair.
The only issue was when I got it back I was getting the CWM loop of death
It was soft bricked for sure, I couldnt get it to do anything.
I followed the guide by diamondback in the Dev section and was able to get it fixed, but I thought it was a lost cause there for a while.
I am guessing they made the physical repair, tested it and then did a factory restore which I believe will put it into that state so if you do send it off, make sure you have the ROM backed up and that you have adb running on a laptop so you can recover.
Camera seems to be fine now, hopefully I will not have to go through that again or for any other repairs.
good luck!
GreginNH said:
I was in the same situation, unlocked, rooted and running CWM.
I contacted Gary, he hooked me up with Tech support manager in Texas and they did the repair.
The only issue was when I got it back I was getting the CWM loop of death
It was soft bricked for sure, I couldnt get it to do anything.
I followed the guide by diamondback in the Dev section and was able to get it fixed, but I thought it was a lost cause there for a while.
I am guessing they made the physical repair, tested it and then did a factory restore which I believe will put it into that state so if you do send it off, make sure you have the ROM backed up and that you have adb running on a laptop so you can recover.
Camera seems to be fine now, hopefully I will not have to go through that again or for any other repairs.
good luck!
Click to expand...
Click to collapse
How long did the RMA take you? I keep on seeing threads about how it's almost been a month with no tablet in sight. I need my tab for school so I'm thinking of RMAing mine after my term, but that's still 1 month away.
Any suggestions guys?
hayos said:
How long did the RMA take you? I keep on seeing threads about how it's almost been a month with no tablet in sight. I need my tab for school so I'm thinking of RMAing mine after my term, but that's still 1 month away.
Any suggestions guys?
Click to expand...
Click to collapse
Well Gary and a tech got back to me but I think when I did the pinch to see if its a hw issue, I think I screwed up my GPS connection since now it doesn't work anymore. But my Roma has stalled and I wonder if I should wait until the end of the month to see what this "new hardware" is. I mean, I can push the RMA but I did say my GPS was working until I tested the pinch camera "test" so I can wait. Pics would be great since my parents are in Taiwan right now and would like to send them some pics of their "grandson" (my dog) as he's growing (got him at 6 weeks and it's now 4 months).
Mine is a bit weird tho. When i turn off my screen from the camera app, i can hear my camera focusing. Sometimes after it would just reboot itself. Sometimes it would just crash the tablet.
Also, i tried the pinch method. It didnt work for mine.
I got the green screen last week. Called tech support and was told to send back for repair. It arrived yesterday in Texas and has been received and now in the pipeline.
So far, I have no complaints. Quite happy with the responsiveness of Asus.
I've always understood that, with electronics, if it's gonna fail, it usually happens within the first 90 days. If the item works past the initial 90 days, then should be good for life.
Well, my TP is less than 90 days old.
hayos said:
How long did the RMA take you? I keep on seeing threads about how it's almost been a month with no tablet in sight. I need my tab for school so I'm thinking of RMAing mine after my term, but that's still 1 month away.
Any suggestions guys?
Click to expand...
Click to collapse
10 business day exactly.
I shipped it 3/12....got it back on 3/26
i had the same issue with my TFP
i gave it a good smack near the rear camera and now it works im pretty sure the problem is with the connection.
i also noticed that my TFP screen is barely pop out a bit. so my guess is that is there is some kind of "plug wires" that are not exactly well fit.
my guess is my fix"the smack" would be just a temporary fix that may or may not work with you and the problem will come back later
Mine died today, I can push on it for a second and when I let go it goes to the green screen. Have a bunch of dead pixels in one area as well, and my dock isn't sturdy anymore. Just about to RMA pretty soon here.
RMA it. Doesn't take too long for them to get ur tab back to you now
I've been reading through the RMA pieces and they are long and really don't end with good notes, but does anybody know of an escalation process for the Texas RMA center? I'm on my second go around with them after having the tablet since Feb where now I can't use it for more than 30 minutes without it locking up and / or rebooting and once it starts, it gets progressively worse until it just locks up and reboots at the first boot screen. It's happened both times with the tech support (so they even said it's not working right) even trying to go into the boot loader and doing a reset there and freezing up before I can even navigate over to do it).
Needless to say, the repair status is, "Product repair is in progress.-[WF9] Wait for Customer Confirmation-No Trouble Found". They haven't contacted me yet and really the trouble was found / seen by the tech on the phone. I use it for work non-stop (well, when I have it, back to pen and pencil now and explaining why I'm without it yet again) so I really need it fixed. Anybody have a way to escalate it? I really want it back and working. I loved it when it worked but now I feel that I was sold a defective product and they really don't have a repair department above if something is physically cracked.
phikapjames said:
I've been reading through the RMA pieces and they are long and really don't end with good notes, but does anybody know of an escalation process for the Texas RMA center? I'm on my second go around with them after having the tablet since Feb where now I can't use it for more than 30 minutes without it locking up and / or rebooting and once it starts, it gets progressively worse until it just locks up and reboots at the first boot screen. It's happened both times with the tech support (so they even said it's not working right) even trying to go into the boot loader and doing a reset there and freezing up before I can even navigate over to do it).
Needless to say, the repair status is, "Product repair is in progress.-[WF9] Wait for Customer Confirmation-No Trouble Found". They haven't contacted me yet and really the trouble was found / seen by the tech on the phone. I use it for work non-stop (well, when I have it, back to pen and pencil now and explaining why I'm without it yet again) so I really need it fixed. Anybody have a way to escalate it? I really want it back and working. I loved it when it worked but now I feel that I was sold a defective product and they really don't have a repair department above if something is physically cracked.
Click to expand...
Click to collapse
Where did you purchase your Prime from? I might consider talking to the retailer, particularly if it was Amazon. I would explain to them the details of your situation and ask if they can do an exchange. You'd be happy to exchange this one for a working one, right?
I'm reasonably happy with my Prime. The features make Apple's product look like a toy. The post-sale support from ASUS, on the other hand, is absolutely horrible! After losing a couple of rubber feet on my dock, I sent a support REQ asking if I could get a set of rubber feet. They wanted me to do an RMA.
It's worth a try, asking your retailer...
phikapjames said:
I've been reading through the RMA pieces and they are long and really don't end with good notes, but does anybody know of an escalation process for the Texas RMA center? I'm on my second go around with them after having the tablet since Feb where now I can't use it for more than 30 minutes without it locking up and / or rebooting and once it starts, it gets progressively worse until it just locks up and reboots at the first boot screen. It's happened both times with the tech support (so they even said it's not working right) even trying to go into the boot loader and doing a reset there and freezing up before I can even navigate over to do it).
Needless to say, the repair status is, "Product repair is in progress.-[WF9] Wait for Customer Confirmation-No Trouble Found". They haven't contacted me yet and really the trouble was found / seen by the tech on the phone. I use it for work non-stop (well, when I have it, back to pen and pencil now and explaining why I'm without it yet again) so I really need it fixed. Anybody have a way to escalate it? I really want it back and working. I loved it when it worked but now I feel that I was sold a defective product and they really don't have a repair department above if something is physically cracked.
Click to expand...
Click to collapse
Email Hai ([email protected]) he is the technical manager that was listed as a contact on the forums by Gary Key. He is not in Texas, he is in California however I worked with him on 3 separate RMA's for my prime and the guy is great. If you email him with the RMA number I am sure he can offer some assistance.
Hope this helps.
For anyone who has sent their prime in for RMA: do you recommend removing a screen protector before sending it? Will ASUS likely take it off? I have a Skinomi, and could probably get a new one under the lifetime warranty they have (if I have to take it off and it accidentally gets damaged), but if I can leave it on that would be ideal.
Thanks.
Sent from my HTC One XL using xda premium
I wouldn't use a protector on prime in first place, it has gorilla glass but that's me . It all depends what are they fixing. The cpu or dock? If cpu, take it off and save it.
Sent from my Samsung Relay using Tapatalk 2
RaMcHiPTech said:
I wouldn't use a protector on prime in first place, it has gorilla glass but that's me . It all depends what are they fixing. The cpu or dock? If cpu, take it off and save it.
Sent from my Samsung Relay using Tapatalk 2
Click to expand...
Click to collapse
Its for the camera issue. I guess I'll take it off just in case
Sent from my HTC One XL using xda premium
I sent mine in and got it back fine. Took just about 2 weeks total turn around. I took a bunch of photos of me packing it to prove it was packed. I sent NOTHING but the tablet. Nothing. No case, no SD card, no charger, no GPS dongle, no screen saver, no nothing.
But now, I am over this tablet and seriously don't even use it. Going to likely sell it.
Lock-N-Load said:
I sent mine in and got it back fine. Took just about 2 weeks total turn around. I took a bunch of photos of me packing it to prove it was packed. I sent NOTHING but the tablet. Nothing. No case, no SD card, no charger, no GPS dongle, no screen saver, no nothing.
But now, I am over this tablet and seriously don't even use it. Going to likely sell it.
Click to expand...
Click to collapse
I'm actually sending it in to see if I can get the camera fixed under warranty (even though I'm unlocked...fingers crossed). Then I am probably going to sell it. I figure I'd have better luck selling it with a working camera, so worth a shot to see if they'll fix it.
cbasse said:
I'm actually sending it in to see if I can get the camera fixed under warranty (even though I'm unlocked...fingers crossed). Then I am probably going to sell it. I figure I'd have better luck selling it with a working camera, so worth a shot to see if they'll fix it.
Click to expand...
Click to collapse
In case anyone cares, I have some good news for anyone considering an RMA for the camera. Just got mine back after sending it in, and upon first inspection it looks like 1) they replaced the camera module (works now!), and 2) I am still unlocked! I'll report back after trying to install Hairy Wookie Bean (or whatever it's called these days). :beer:
Sent from my HTC One XL using xda premium
cbasse said:
In case anyone cares, I have some good news for anyone considering an RMA for the camera. Just got mine back after sending it in, and upon first inspection it looks like 1) they replaced the camera module (works now!), and 2) I am still unlocked! I'll report back after trying to install Hairy Wookie Bean (or whatever it's called these days). :beer:
Sent from my HTC One XL using xda premium
Click to expand...
Click to collapse
So you were able to send it in without paying for repairs? They want to charge me 200 for it....
Sent from my Samsung Relay using Tapatalk 2
RaMcHiPTech said:
So you were able to send it in without paying for repairs? They want to charge me 200 for it....
Sent from my Samsung Relay using Tapatalk 2
Click to expand...
Click to collapse
Asus authorized the repair of my unlocked prime, they swapped out the motherboard because of a sound problem, thats the good news
the bad news I got back it wiped, locked and restocked, with no current way to unlock, or OTA.So im stuck
The issue is about screen getting glitched output. I don't think this is a software issue. There is some hardware issue because I tried flashing 5.0, 5.0.2, 5.1.1 still problem persists. Randomly at any time the glitched screen like seen in the pic is popped up in between from any app or just home screen. First i thought some app may be causing this but its not the issue. I deleted all the apps still this problem stays.
If you purchased off Google they'll repair or replace. 1 year you get.
adamberns said:
If you purchased off Google they'll repair or replace. 1 year you get.
Click to expand...
Click to collapse
No, I got this from ebay. What else can I do?
Adarsh_nair said:
No, I got this from ebay. What else can I do?
Click to expand...
Click to collapse
call HTC.. but other than that, you might be out of luck... since you got off ebay..
NJ_RAMS_FAN said:
call HTC.. but other than that, you might be out of luck... since you got off ebay..
Click to expand...
Click to collapse
Hmm thanks
I've been spreading word in xda about the same issues. If you search the Q/A forum, you'd find too many people having this issue. This is due to a faulty GPU when the device heats up excessively. Recurrent issue in a Nvidia chip. If you bought it recently within 30 days on eBay, I'd suggest you return your device and claim your money back. Else I'm afraid you are screwed since neither HTC nor Google offer warranty if purchased through unofficial sources in India.
valentine86 said:
I've been spreading word in xda about the same issues. If you search the Q/A forum, you'd find too many people having this issue. This is due to a faulty GPU when the device heats up excessively. Recurrent issue in a Nvidia chip. If you bought it recently within 30 days on eBay, I'd suggest you return your device and claim your money back. Else I'm afraid you are screwed since neither HTC nor Google offer warranty if purchased through unofficial sources in India.
Click to expand...
Click to collapse
Now that what i feared. Let me see if they will take this back. Anyway thanks for the info that was really helpful
Unfortunately your Nexus 9 is toast. This happened to my first one and it got so bad it would happen during boot and I couldn't get any further. HTC was next to unless. Delt with them for 3 weeks trying to get an exchange. They are clueless. They wanted to try flashing stock image over and over. I'm like dude, I'm a Nexus owner. Don't you know your customer base? Anyways, best buy agreed to exchange it for a new one if I bought their premium protection plan, which I did gladly. But it is a hardware failure. There's no fixing it.
I just had my day one nexus replaced for the same issue last week. Had been getting worse for months. I called warranty service, told them about the screen corruption/noise/lockup issue needing a mainboard replacement. sent my tablet back and they overnited me a replacement that appears brand new (mine was mint condition as well). Still has lightbleed and so-so buttons but works great and I've put it through its paces. Only thing I had to tell them was the serial # but I was the original amazon purchaser.
Is it a newer build date than your original?
I had an experience similar to techiedj's. Got my old N9 replaced by Google a few weeks ago. Replacement looked brand new, but is actually an older built with slightly crappier buttons. Curious how long this one will last now...
These are the symptoms that I saw: At some point the screen started to flicker for a few seconds, then froze, and slowly turned black. After a few second I could turn on the display again. The area on the back next to the camera had become hot, but apps that read the sensor values did not really show high temperature (50 degrees or so). A good way to trigger it was to open Chrome and open multiple pages in a short time (opening different links in new tabs). Surprisingly, seemingly GPU intense games were less affected by this than Chrome. Factory reset did not help, even when I skipped the initial login/restore apps step.
Hopefully they aren't all doomed to this fait at some point. I have best buys replacement plan now, so this this can die early Jan 2017 and I'll get whatever the new Nexus is then.
Not really. HT4AJ I think it was, HT4AY on this one.
Sent from my Nexus 9 using XDA Free mobile app
techiedj said:
Not really. HT4AJ I think it was, HT4AY on this one.
Sent from my Nexus 9 using XDA Free mobile app
Click to expand...
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I went from an AE to an AF. Hard to believe best buy still had old stock, but I guess they didn't sell a lot of these. Buttons are nearly perfect on this one though. Way more tactile and the volume up isn't sunken in.
I have the Snapdragon factory unlocked US model. 2nd day of owning the device. I notice the phone has touchscreen issues since it will not register my taps right away. Does that issue get solved in the March 2018 software patch update? Or would I need to just return my device? No deadzones and it passed the secret menu test multiple times.
nviz22 said:
I have the Snapdragon factory unlocked US model. 2nd day of owning the device. I notice the phone has touchscreen issues since it will not register my taps right away. Does that issue get solved in the March 2018 software patch update? Or would I need to just return my device? No deadzones and it passed the secret menu test multiple times.
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After 17 days of ownership (S9 plus) I had deadspots. After much effort to try to get a new replacement, Samsung offered warranty repair service, which would take 2 weeks. They suggested I might try a repair service in the Phoenix area called Ubreakifix. I brought the phone to them, they transferred the repair ticket to them and they repaired it in 3 hours. It's as good as new now (hopefully).
Ubreakifix confirmed that the touchscreen was defective. Definitely not a software issue.
I'm surprised that I'm not seeing more postings about this problem...
eurosteve said:
After 17 days of ownership (S9 plus) I had deadspots. After much effort to try to get a new replacement, Samsung offered warranty repair service, which would take 2 weeks. They suggested I might try a repair service in the Phoenix area called Ubreakifix. I brought the phone to them, they transferred the repair ticket to them and they repaired it in 3 hours. It's as good as new now (hopefully).
Ubreakifix confirmed that the touchscreen was defective. Definitely not a software issue.
I'm surprised that I'm not seeing more postings about this problem...
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I am not getting dead spots like others, but my screen requires multiple touches to get stuff work. Is it true once you replace the screen, the phone's water resistance may not be as trust worthy?
My touchscreen is driving me insane. No deadspots but if my finger slides even the slightest bit when I tap the screen - it doesn't register. I have bad arthritis which must be aggravating the situation. I've tried everything I can think of with no help. I also have a new samsung tablet I have to use at work that behaves exactly the same way.
Out of curiosity do any of you have dry hands? Or very calloused fingers? I've experienced touch issues but on multiple devices and it seems more prevalent when my hands are dried out. When I moisturize them I get much better response from the touch screen
midmadn said:
My touchscreen is driving me insane. No deadspots but if my finger slides even the slightest bit when I tap the screen - it doesn't register. I have bad arthritis which must be aggravating the situation. I've tried everything I can think of with no help. I also have a new samsung tablet I have to use at work that behaves exactly the same way.
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Some say it is a software issue and the Exynos patch solved it. I hope this is the case with the unlocked USA Snapdragon model once the patch comes out. I only have about 2 weeks to decide if I want to keep the device.
nviz22 said:
Some say it is a software issue and the Exynos patch solved it. I hope this is the case with the unlocked USA Snapdragon model once the patch comes out. I only have about 2 weeks to decide if I want to keep the device.
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I just updated the Tab-E and it still does it. Not sure how old the update was though as it's a new tablet to me.
midmadn said:
I just updated the Tab-E and it still does it. Not sure how old the update was though as it's a new tablet to me.
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Haven't used a Samsung tablet in ages. I own an iPad myself, so I stay away from Android tablets. I only like Android phones haha. I have 14 days left to return the device, so the ball is in Samsung's court.