I have the Snapdragon factory unlocked US model. 2nd day of owning the device. I notice the phone has touchscreen issues since it will not register my taps right away. Does that issue get solved in the March 2018 software patch update? Or would I need to just return my device? No deadzones and it passed the secret menu test multiple times.
nviz22 said:
I have the Snapdragon factory unlocked US model. 2nd day of owning the device. I notice the phone has touchscreen issues since it will not register my taps right away. Does that issue get solved in the March 2018 software patch update? Or would I need to just return my device? No deadzones and it passed the secret menu test multiple times.
Click to expand...
Click to collapse
After 17 days of ownership (S9 plus) I had deadspots. After much effort to try to get a new replacement, Samsung offered warranty repair service, which would take 2 weeks. They suggested I might try a repair service in the Phoenix area called Ubreakifix. I brought the phone to them, they transferred the repair ticket to them and they repaired it in 3 hours. It's as good as new now (hopefully).
Ubreakifix confirmed that the touchscreen was defective. Definitely not a software issue.
I'm surprised that I'm not seeing more postings about this problem...
eurosteve said:
After 17 days of ownership (S9 plus) I had deadspots. After much effort to try to get a new replacement, Samsung offered warranty repair service, which would take 2 weeks. They suggested I might try a repair service in the Phoenix area called Ubreakifix. I brought the phone to them, they transferred the repair ticket to them and they repaired it in 3 hours. It's as good as new now (hopefully).
Ubreakifix confirmed that the touchscreen was defective. Definitely not a software issue.
I'm surprised that I'm not seeing more postings about this problem...
Click to expand...
Click to collapse
I am not getting dead spots like others, but my screen requires multiple touches to get stuff work. Is it true once you replace the screen, the phone's water resistance may not be as trust worthy?
My touchscreen is driving me insane. No deadspots but if my finger slides even the slightest bit when I tap the screen - it doesn't register. I have bad arthritis which must be aggravating the situation. I've tried everything I can think of with no help. I also have a new samsung tablet I have to use at work that behaves exactly the same way.
Out of curiosity do any of you have dry hands? Or very calloused fingers? I've experienced touch issues but on multiple devices and it seems more prevalent when my hands are dried out. When I moisturize them I get much better response from the touch screen
midmadn said:
My touchscreen is driving me insane. No deadspots but if my finger slides even the slightest bit when I tap the screen - it doesn't register. I have bad arthritis which must be aggravating the situation. I've tried everything I can think of with no help. I also have a new samsung tablet I have to use at work that behaves exactly the same way.
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Click to collapse
Some say it is a software issue and the Exynos patch solved it. I hope this is the case with the unlocked USA Snapdragon model once the patch comes out. I only have about 2 weeks to decide if I want to keep the device.
nviz22 said:
Some say it is a software issue and the Exynos patch solved it. I hope this is the case with the unlocked USA Snapdragon model once the patch comes out. I only have about 2 weeks to decide if I want to keep the device.
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Click to collapse
I just updated the Tab-E and it still does it. Not sure how old the update was though as it's a new tablet to me.
midmadn said:
I just updated the Tab-E and it still does it. Not sure how old the update was though as it's a new tablet to me.
Click to expand...
Click to collapse
Haven't used a Samsung tablet in ages. I own an iPad myself, so I stay away from Android tablets. I only like Android phones haha. I have 14 days left to return the device, so the ball is in Samsung's court.
Related
Hey guys, I just got my touch pro last week and now the keyboard wont work. No drops or water damage. It wont light up or anything. I dont want to have to go back to the sprint store, so if u guys have any suggestions that would be awesome. Thanks.
Sorry
I hate to be the bearer of bad news, but I had the same thing happen to me. I spent probably a combined total of 8 hours on the phone with different people before I got any kind of solution. I couldn't find anything online. I was out of the initial Sprint Warranty. So Sprint said, sorry, you're gonna have to pay for a whole new device. That wouldn't work, the device was just 3 months old. So I called HTC, and at first they said there was nothing they could do either, until I talked to one person who forwarded me to PCD. They were able to fix it, for free under warranty, they replaced some RFID tag (IDK what that meant, it was in this checklist of tests they sent back) and sent the phone back. All I had to pay was shipping to their Repairs center. The bad thing was, it took them 3 weeks to work on it (only 4 days were shipping there and back). I hope I have been helpful, and I am sorry about the bad news. I know the feeling.
Hey, i had the same problem but i went to sprint and change my device, the new one works perfect, my advice go back and change it.
Bigswigg said:
Hey guys, I just got my touch pro last week and now the keyboard wont work. No drops or water damage. It wont light up or anything. I dont want to have to go back to the sprint store, so if u guys have any suggestions that would be awesome. Thanks.
Click to expand...
Click to collapse
i had the same problem i went to sprint and change my device, the new one works perfect, so my advice go back to the store and replace it for a new one, take care......
Not much but maybe
Had one that same thing happened. Performed hard reset and corrected it maybe temp fix though but it worked so far about a week of good use so far.
I had the same thing on my Verizon Pro, what I found was (I took mine apart) was that the cable had came loose from it's connector, I just had to reseat it and works perfect. By the way I bought it that way (got a great deal because it didn't work).
kilroy1stcav said:
I had the same thing on my Verizon Pro, what I found was (I took mine apart) was that the cable had came loose from it's connector, I just had to reseat it and works perfect. By the way I bought it that way (got a great deal because it didn't work).
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Click to collapse
I have the same keyboard problem...it doesn't work most of the time, but once in a blue moon it will....the keyboard lights come on, but no input from keys work....so is that still a connector issue you think? Did you keyboard backlight come on?
2nd question: How do I open my TP?
Thanks.
Here's a link with the Touch Pro teardown, thanks to BigDiesel07 @ PPCGeeks. Hope this helps a bit...
http://forum.ppcgeeks.com/showthread.php?t=49932&highlight=teardown+touch+pro
G00gle26 said:
I have the same keyboard problem...it doesn't work most of the time, but once in a blue moon it will....the keyboard lights come on, but no input from keys work....so is that still a connector issue you think? Did you keyboard backlight come on?
2nd question: How do I open my TP?
Thanks.
Click to expand...
Click to collapse
I am not sure if my keys lite up or not, it has been a while, but it sounds to me like a possible connection issue with it being intermittent.
happened to me twice hopefully tp2 fixes this little issue.
same problem!!! just go to sprint, they can fix the problem... "they changed my keyboard"!!!
yah me too, i took my touch pro back to Sprint and they changed the whole touch screen part of the phone for me in 45 mins and for some reason that fixed the keyboard as well, so i guess the problem is in the touch-screen part of the phone, not the keyboard itself
Try this. Take out the battery and pinch extremely hard on the space button to re-seat the keyboard cable.
I'm not completely sure if it will work as I got my phone replaced before I found this fix.
Try it and let me know if it helped any.
zKnuckles said:
Try this. Take out the battery and pinch extremely hard on the space button to re-seat the keyboard cable.
I'm not completely sure if it will work as I got my phone replaced before I found this fix.
Try it and let me know if it helped any.
Click to expand...
Click to collapse
Genius! However, i am not. Your solution worked, however i fear it may be a temporary solution? I want to get this fixed while under warranty and dumb ol' me fixing it, well, now i won't have anything to show the sprint store
zKnuckles said:
Try this. Take out the battery and pinch extremely hard on the space button to re-seat the keyboard cable.
I'm not completely sure if it will work as I got my phone replaced before I found this fix.
Try it and let me know if it helped any.
Click to expand...
Click to collapse
this worked for me! thanks!!! I was getting ready to open up the phone or go to the sprint store. You the man.
this is a very common problem because this also hppened to me.
the represenstative told me that putting on 3rd party software can help the keyboard going out
USAF22 said:
I hate to be the bearer of bad news, but I had the same thing happen to me. I spent probably a combined total of 8 hours on the phone with different people before I got any kind of solution. I couldn't find anything online. I was out of the initial Sprint Warranty. So Sprint said, sorry, you're gonna have to pay for a whole new device. That wouldn't work, the device was just 3 months old. So I called HTC, and at first they said there was nothing they could do either, until I talked to one person who forwarded me to PCD. They were able to fix it, for free under warranty, they replaced some RFID tag (IDK what that meant, it was in this checklist of tests they sent back) and sent the phone back. All I had to pay was shipping to their Repairs center. The bad thing was, it took them 3 weeks to work on it (only 4 days were shipping there and back). I hope I have been helpful, and I am sorry about the bad news. I know the feeling.
Click to expand...
Click to collapse
go to your phone carrier.
demand a NIB replacement. (new in box)
it states in the manufacturing warranty that you get a NIB replacement for the keyboard. it's a known problem, tell them to call the tech department or htc tech support and they will tell the rep the same thing.
Don't leave without a NEW replacement.
Don't take a refurb(mailed out) replacement.
throwback1718 said:
this is a very common problem because this also hppened to me.
the represenstative told me that putting on 3rd party software can help the keyboard going out
Click to expand...
Click to collapse
hahahahahha.
I call BS on that one. lol.
I did it... removed bat', piched key b'. it now works... eeeeeeeeyesss
Got a 0 hour touch pro less than 2months, keyboard started lagging since 2 weeks ago, then extra spaces and duplicate letters and finally died after a charging session in a hot weather day.
Removed battery and press spacebar top and bottom very hard to resit the keyboard connector fixed the issue.
Same happened to me on my Alltel CDMA Touch Pro after having owned it for about 4 weeks. It would also not shut off the screen backlight. Was very odd. Luckily, my Alltel store is literally across the alley from my house, so I ran a full backup using Sprite Backup, walked over there, and they swapped it out for a new phone within 10 minutes. Took me another 45 minutes to restore the backup, but wasn't nearly as bad as sending it away for several weeks to be repaired.
Hey guys, has anyone experienced issues with spots on the screen? Mine has developed 4 or 5 small spots on the screen, noticeable on white screens. The spots are super bright, almost like the back light in those spots is just at 100 all the time and are oh I'd say probably 2mm in diameter each. My unit is unlocked, I need to hear from someone at Asus on this if possible, this unit has already been back once for wifi/bt issues.
Sent from my Galaxy Nexus using xda premium
Mine has those developed those too, after a toddler sat on it.
Mine has it... no toddler. In fact I use a case. Kinda sucky
Sent from my DROID RAZR using xda premium
Yes, I have. A few bright on the left and right a few less bright.
It sucks!
Could this be a reason (would they accept this?) to exchange prime even though he is rooted.
Gr. Walter
Its generally called mura. If younare not unlocked they will RMA for this. I'm unlocked and they won't do anything for me. Good luck!
I have one on my screen, it has been there since I got my tablet but I didn't want RMA the device for that since it hasn't grown yet and it is fairly small. Plus I don't want to RMA and end up having more issues.
You know that kind of thing, where they won't RMA something which is clearly not caused by anything to do with unlocking or rooting really annoys me. I defended this tablet for a long time, but I've gotten sick of it and honestly I can't bring myself to ever buy anything Asus again, this one product speaks volumes about them as a company.
Hopefully I can sell this thing and get a real tablet which I actually enjoy using. The wifi is still weak, the colors on my screen are washed out, I have the blobs and just to add insult to injury the IO problems which make this thing run like $hit. My Galaxy Nexus with dual core and 1GHz stock speed runs better than my quad core ov to 1.6. Figure that out
Sent from my Galaxy Nexus using xda premium
Gersonian said:
Its generally called mura. If younare not unlocked they will RMA for this. I'm unlocked and they won't do anything for me. Good luck!
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Click to collapse
You are incorrect. I am unlocked and have a ROM on my TF201 and I sent it in due to mura in 3 spots on my screen. They replaced my screen and I/O board and it is on way back to me now. And let me say it was a 2 week process, and I was left in the dark as their site shows no history of my RMA. Yesterday I got the email stating what was replaced and that it has been shipped back to me.
I simply said in the letter you must include with RMA that support and effort ASUS has put into this product is unacceptable and I want mine fixed to 100% perfect state. So I put a sticky note on the screen pointing to affected areas and that was it.
I have no idea why you just assume being unlocked means the end of help from ASUS, many users here are unlocked and had successful RMA cases.
And just for all you who will try to say I am wrong here is proof:
(BTW: It has androwook 2.1 ROM on it)
If you were not given a quote,then your unit was repaired under warranty. It looks like we replaced your LCD screen due to the dead pixels on the screen. And we also replaced your I/O Board for you touch pad. You will have a 90 day manufactures warranty on the parts that have been replaced.
Thank you for your patience!
Jolene L.
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Click to collapse
Honestly I haven't really had an bad experience with asus in the past I had a few DOA motherboards from them that were replaced and I was also able to get a replacement chip for one of my motherboards when a bios flash failed.
I also really don't RMA anything unless it is completely broke, for the reason that it may come back worse or with the same problem with a message saying nothing wrong, and I wouldn't be able to use my device during the time it is being "repaired". If the problem isn't critical then I don't want to waste my time doing something when the outcome may become worse.
I have had worse experiences with Microsoft and so has my co-workers, my boss has sent in his Gears of War xbox back to microsoft 5 times because they can't seem to get it working right. And with all the time it has been taking he might as well just bought another xbox the first time he sent it in. He has had a long history of microsoft not properly fixing his xbox when they red ring or the wireless controller chip fails.
Although I am also annoyed the the galaxy nexus out performs the prime, I just got the phone a few weeks ago and everything just works like it should. If every android device preformed as advertised then that would really help out androids image and if they also updated in a timely manner.
The issue is about screen getting glitched output. I don't think this is a software issue. There is some hardware issue because I tried flashing 5.0, 5.0.2, 5.1.1 still problem persists. Randomly at any time the glitched screen like seen in the pic is popped up in between from any app or just home screen. First i thought some app may be causing this but its not the issue. I deleted all the apps still this problem stays.
If you purchased off Google they'll repair or replace. 1 year you get.
adamberns said:
If you purchased off Google they'll repair or replace. 1 year you get.
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Click to collapse
No, I got this from ebay. What else can I do?
Adarsh_nair said:
No, I got this from ebay. What else can I do?
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Click to collapse
call HTC.. but other than that, you might be out of luck... since you got off ebay..
NJ_RAMS_FAN said:
call HTC.. but other than that, you might be out of luck... since you got off ebay..
Click to expand...
Click to collapse
Hmm thanks
I've been spreading word in xda about the same issues. If you search the Q/A forum, you'd find too many people having this issue. This is due to a faulty GPU when the device heats up excessively. Recurrent issue in a Nvidia chip. If you bought it recently within 30 days on eBay, I'd suggest you return your device and claim your money back. Else I'm afraid you are screwed since neither HTC nor Google offer warranty if purchased through unofficial sources in India.
valentine86 said:
I've been spreading word in xda about the same issues. If you search the Q/A forum, you'd find too many people having this issue. This is due to a faulty GPU when the device heats up excessively. Recurrent issue in a Nvidia chip. If you bought it recently within 30 days on eBay, I'd suggest you return your device and claim your money back. Else I'm afraid you are screwed since neither HTC nor Google offer warranty if purchased through unofficial sources in India.
Click to expand...
Click to collapse
Now that what i feared. Let me see if they will take this back. Anyway thanks for the info that was really helpful
Unfortunately your Nexus 9 is toast. This happened to my first one and it got so bad it would happen during boot and I couldn't get any further. HTC was next to unless. Delt with them for 3 weeks trying to get an exchange. They are clueless. They wanted to try flashing stock image over and over. I'm like dude, I'm a Nexus owner. Don't you know your customer base? Anyways, best buy agreed to exchange it for a new one if I bought their premium protection plan, which I did gladly. But it is a hardware failure. There's no fixing it.
I just had my day one nexus replaced for the same issue last week. Had been getting worse for months. I called warranty service, told them about the screen corruption/noise/lockup issue needing a mainboard replacement. sent my tablet back and they overnited me a replacement that appears brand new (mine was mint condition as well). Still has lightbleed and so-so buttons but works great and I've put it through its paces. Only thing I had to tell them was the serial # but I was the original amazon purchaser.
Is it a newer build date than your original?
I had an experience similar to techiedj's. Got my old N9 replaced by Google a few weeks ago. Replacement looked brand new, but is actually an older built with slightly crappier buttons. Curious how long this one will last now...
These are the symptoms that I saw: At some point the screen started to flicker for a few seconds, then froze, and slowly turned black. After a few second I could turn on the display again. The area on the back next to the camera had become hot, but apps that read the sensor values did not really show high temperature (50 degrees or so). A good way to trigger it was to open Chrome and open multiple pages in a short time (opening different links in new tabs). Surprisingly, seemingly GPU intense games were less affected by this than Chrome. Factory reset did not help, even when I skipped the initial login/restore apps step.
Hopefully they aren't all doomed to this fait at some point. I have best buys replacement plan now, so this this can die early Jan 2017 and I'll get whatever the new Nexus is then.
Not really. HT4AJ I think it was, HT4AY on this one.
Sent from my Nexus 9 using XDA Free mobile app
techiedj said:
Not really. HT4AJ I think it was, HT4AY on this one.
Sent from my Nexus 9 using XDA Free mobile app
Click to expand...
Click to collapse
I went from an AE to an AF. Hard to believe best buy still had old stock, but I guess they didn't sell a lot of these. Buttons are nearly perfect on this one though. Way more tactile and the volume up isn't sunken in.
I hadn't turned the phone on lately since I'm waiting for the lollipop update. Screen was perfect a couple weeks prior then when I turned on I see an irritating defect. Has anyone seen this. Do I need to shake it or something? I run my finger over it and it doesn't seem to go away. I didn't drop it or anything.
It's probably actually a broken or damaged LCD, a lot of the initial runs of HAM2 units had a problem with warped or misshapen LCD panels. You can tell if yours is affected because if you push gently on the screen the areas where it's damaged will become quite visible. This usually gets worse over time, too. My own HAM2 purchased in August of 2014 has similar issues but I've learned to just live with it.
Here's a video that someone else did which described the issues to a tee:
https://www.youtube.com/watch?v=rH9OH4GCBYA
Thanks for that video. When I push on my it seems to make it go away more. It was perfect for 9 months then when I don't use it appears but maybe that's the problem. If I was using maybe it wouldn't have happened.
I have the exact same issue on my phone at the same location and shape also. Did you try contacting them for warranty claim?
beastonprowl said:
I have the exact same issue on my phone at the same location and shape also. Did you try contacting them for warranty claim?
Click to expand...
Click to collapse
I plan on it. Did we have 1 year warranty? Did you apply for a warranty claim? I tried to log into their site but for some reason my log in email address doesn't work. Maybe I'll call their 1800 number
1 yr warranty.
beastonprowl said:
1 yr warranty.
Click to expand...
Click to collapse
Thank you for reminding me. It never even occurred to me. Just got off phone with them. They will take care of it. I'm going to mail in the unit asap while I'm under warranty. Hopefully the lollipop update will be fully released by the time I get it back.
Guess i will get mine replaced when it starts bothering me.
I ended up talking to a phone tester that works for LG here in San Diego. She's from South Korea, she deals directly with corporate in Seoul and translates for them. I told her my V10 is a glitchy freakhouse and that it was all her fault.
She said they know that a certain percentage of the phones are defective with overheating, GPS failure and other issues. She didnt tell me what percentage though so not sure how wide reaching this is. I realize that missing fact makes this a little less valuable info but I thought it was interesting enough to share.
No product is perfect. I've dodge most of the issues I see here in the forum, only heating issue I had was trying the set up a email with Exchange server.
Like you said a number would be interesting. Did she indicate it was a hardware or software issue?
jbraft said:
Like you said a number would be interesting. Did she indicate it was a hardware or software issue?
Click to expand...
Click to collapse
Don't even fall for that crap.
I am with my third V10, all of them with dead píxels and screen issues...LG quality control is a joke.
jbraft said:
No product is perfect. I've dodge most of the issues I see here in the forum, only heating issue I had was trying the set up a email with Exchange server.
Like you said a number would be interesting. Did she indicate it was a hardware or software issue?
Click to expand...
Click to collapse
She didnt and wouldnt know and I'll tell you why. She explained their process. The testers just sit in an office and play with the phones, they dont use them in their daily lives. Then they send all issues to LG R&D who are supposed to diagnose and fix the issues.
Maybe they have other people doing more in-depth desting, I dont know but she is a contract employee of LG.
Visa Declined said:
Don't even fall for that crap.
Click to expand...
Click to collapse
I'm not sure what your intention is here but if we dont bring things like this to light then we're not doing anything to help all the people who are getting bad GPS, dead pixels, etc. that is screwing up their daily lives and causing a ton of hassle. I'm not an activist but I'm also not going to completely ignore it when this phone got me all excited, cost me $700 and then turned out to screw up my week and waste a bunch of my time.
arman3986 said:
I am with my third V10, all of them with dead píxels and screen issues...LG quality control is a joke.
Click to expand...
Click to collapse
Yup, I agree. I'm going to return the one I have today or tomorrow. I want this phone to work so bad. I might try a new one, one more time.
Yea, not sure if its true but I have read in many forums how phones don't work properly out of the box and most were fixed by doing a reset on the phone. The first V10 I had was great except for WiFi. I get over 100 Mbps at home and every device gets the same speed. However, the V10 was reaching 10 Mbps...after the reset it worked great and speed was up. I did end up exchanging for a new one (just to make sure I had a good phone, why I got to do a reset to fix a new phone) and the new V10 is great, out of the box. I get GPS lock quick, great WiFi and no lag.
Apache0c said:
She didnt and wouldnt know and I'll tell you why. She explained their process. The testers just sit in an office and play with the phones, they dont use them in their daily lives. Then they send all issues to LG R&D who are supposed to diagnose and fix the issues.
Maybe they have other people doing more in-depth desting, I dont know but she is a contract employee of LG.
I'm not sure what your intention is here but if we dont bring things like this to light then we're not doing anything to help all the people who are getting bad GPS, dead pixels, etc. that is screwing up their daily lives and causing a ton of hassle. I'm not an activist but I'm also not going to completely ignore it when this phone got me all excited, cost me $700 and then turned out to screw up my week and waste a bunch of my time.
Yup, I agree. I'm going to return the one I have today or tomorrow. I want this phone to work so bad. I might try a new one, one more time.
Click to expand...
Click to collapse
Since english is not my primary language I will do an extraordinary effort to do this...I've passed for 4 V10's already. I was waiting by 9.00am October the 30th to get this wonderful device LG announced that hit every single check mark that I always wanted in a smartphone. My first impressions should've sufficed cause the first one they brought was scratched out of the box, yes, the metal bands were scratched, so obviously I asked for another and that one was ok at least on he outside.
After less than a month I started to notice some weird behavior when displaying some content with the brightness maxed to 100%...dead pixels everywhere( I made a post). I exchanged that unit to and to make the story short I am with my 4th V10(counting the scratched one) and this one has "only" one dead pixel(or an array cause I don't think we can spot one pixel on this devices with our bare eyes) with no other issues so am keeping it fighting my OCD every time I think about it. I don't want to call T-Mo again and put another exchange request cause I know it will come with dead pixels and/or other more problematic issues.
LG quality control is a joke, at this price point dead pixels policy should be 0.
http://forum.xda-developers.com/lg-v10/help/how-lg-t3264290/page2
http://forum.xda-developers.com/lg-v10/help/dead-pixels-everywhere-t3263826
i have a lot of dead pixels and experiencing image retention issues. can someone help me? i dont know what to do.
Same here.
I have around 8 dead pixels on my phone, and my phone has guaranty but after contacting with guaranty they said only can repair and replace my phone lcd with another one.
SHAME ON YOU LG ???
I only see people complaining about phones bought from USA operators/stores, none bought on Amazon or other countries, I wonder
I bought my v10 on launch from vzw. No issues since day 1. Everything is spot on including the fingerprint sensor.
Sent from my VS990 using Tapatalk
in99flames said:
I bought my v10 on launch from vzw. No issues since day 1. Everything is spot on including the fingerprint sensor.
Sent from my VS990 using Tapatalk
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Click to collapse
I suspect most of the "complaints" are propaganda from the competition
For complaints. Try a different brand if your not happy with LG. Make both you and LG happy, and move on.
I have had my V10 since December (from T-Mobile). Initially no problems to report, but the image retention issue has become progressively worse (as I type this, the image of this site is being temporarily "burned in"), and the GPS has only recently been failing to connect for navigation. my father also got a V10 the same day, but does not report these issues. User activity may be leading to a faster declining lifespan of phone, but both phones have had a drastic increase in overheating since receiving the Marshmallow update, which may be playing a role in the even greater descent into decomposition.
I've been a big fan of LG phones for years, but the V10 may not be able to keep up with the demand (I'm 19, so like most millennials, I use my phone constantly-possibly why I have this issue)
So my LG V10 has been perfect from day one. Now lets assume that every post on this thread is factual.
Then all we can do is say sorry it was you that got the bad phone, if you add all the posts here it's still less the half a percent bad phones, that's a pretty good number.