Hi all,
Please forgive me if this is not the right Forum. I am kind of desperate to get an answer and don't quite know where this fits in.
I bought an S6 from Kogan (Australia). Atfer a few weeks the phone went mental to put it politely. I sent it back in for repair or replace. The Kogan team tells me they need my Samsung account to fix the phone. They claim my Samsung account is linked to that phone and that they can't replace it unless I remove it. According to them this is true even after a factory reset. They won't process my warranty claim with it.
Does anyone know what they are talking about?
The phone btw does not have a password, lock or anything else on it. As mentioned they claim to have factory reset it. They won't create or use a temporary account either.
Thank you
J
Related
Hi
Has anyone had any experience with service centres? I ask as I might see if I can get a replacement screen for my SGS2. It has yellow on the left hand side and its really bugged me. It doesn't seem to be a software problem, I have tried lots of firmwares and tricks but nothing.
I'm not sure if I would be eligible for a repair as I have been flashing different firmwares, I have a USB Jig so I reset the custom binary counter.
It was a three (UK network) phone, no branding on phone or box, but a few extra apps on the phone. I wiped that firmware and never made a backup It was carrier locked so I needed to get root and unlock it with hellroz's app.
Do you think I would need to reset it to a state it was when I first got it (re-lock it to carrier even)? If not about how much would they charge for a new screen? (someone might have paid for a similar service)
Regards
Mike
If you're not running stock firmware, reflashing same is recommended before you try to get warranty service. Some people have sent rooted phones or phones that haven't had the flash counter reset to service centers & had them repaired regardless, and just as many have ended up having to pay for the privilege. Luck of the draw if you don't go back to stock/reset the counter.
As to how much they'll charge you, that will obviously vary depending on country I imagine. Hopefully someone from the UK reads your post who has had a screen replaced & lets you know.
Is it wishful thinking to think they will fix it for free as its a manufacturing fault?
I bought it on eBay so I don't really have any proof of purchase so that could be a problem. I will phone them up tomorrow, I'm not very hopeful though!
I tried to sign up for a samsung account online, its being strange. I got into my account once but it had no where I could register my product. Most of the time it is saying that this is the first time I have logged into the account and to update my details, then I do that and it says email duplicated settings not saved and logs me out again. I will have to try signing up again. It also asks me for a ID and password for the Samsung UK account but I just skip it as I don't have one (I'm in UK)
I would contact the buyer and see if he can email you the receipt. The worst can happen is that they will say no. I have given my phone in for repair to Carphone Warehouse. Depends where you live. But if your in London Oxford Street CWH is recommended.
Let me know if you encounter any problems.
Thanks
Long story short, factory reset phone. Prompted with "Phone has been reset, please enter last used Google Email and Password." So I enter in the correct information, proceed to the Terms and Agreement page, and it sends me back to the "Enter Google Email and Password." Page again. It's stuck in this loop.
I tried changing my password, factory resetting, clearing the cache, talking to Samsung rep (they said to send it into a service center), I'm just at a complete loss here.
Some research says that after you reset your password, you have to wait 72hrs before you can unlock the device again. I'm not sure if that makes sense...
Any help would be greatly appreciated. Thanks
Good luck. Smartphones have become pretty hard to crack in the past 2 years. The last thing i would maybe try is odin back to stock and try again. If that doesn't work, you should ask for a replacement. My job used to be a Samsung service center and we were told if anybody comes in with a knox or reactivation lock issue to send the unit to the head service center and they will send us back an other phone. Just like on the icloud lock on idevices, it's a huge hassle to bypass thoses locking mechanisms, and for a good reason.
polish_pat said:
Good luck. Smartphones have become pretty hard to crack in the past 2 years. The last thing i would maybe try is odin back to stock and try again. If that doesn't work, you should ask for a replacement. My job used to be a Samsung service center and we were told if anybody comes in with a knox or reactivation lock issue to send the unit to the head service center and they will send us back an other phone. Just like on the icloud lock on idevices, it's a huge hassle to bypass thoses locking mechanisms, and for a good reason.
Click to expand...
Click to collapse
well I'm not necessarily trying to crack it, just get it to work properly.
Sent from my iPhone using Tapatalk
bubblebuddyi said:
well I'm not necessarily trying to crack it, just get it to work properly.
Sent from my iPhone using Tapatalk
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Click to collapse
Well at this point brute force would be an option to consider. There are a couple of thread of users being locked out of their own phone in the Note 4 forum, i remember seeing them when i had a note 4 and it was one of the most active threads, I know it took them a few months to figure out what to do when you are a legit user, not a thief, and you're locked out of your phone because you forgot to untick the reactivation lock option after either flashing or restoring. I know there is a way, but i'm not sure where the thread is, I know it's either in the T-Mo section or the international section because these are the only 2 sub forums i visited.
You should consider checking it out, might be your only hope before bringing the unit to Samsung...and BTW, you'll probably have to fight with them because technically, this is a user mistake...at least that's how we dealt with it when I worked for Samsung. If you're lucky enough, you'll deal with a person like me that can relate to your issue and will pass it under warranty by bending the truth a bit.
EDIT: My memory fooled me, it's the Note 3 forum, not the 4
iCLoud Activation Lock Solution
Hi,
I from tihs understand that you have iCloud Actvation Lock problem, and need for you to add original owner password in your device to unlock. If you not are the original owner that only way is to use factory unlock service. I have the some problem as you and used this here: howtoiphonegeek .com and help me.
bubblebuddyi said:
Long story short, factory reset phone. Prompted with "Phone has been reset, please enter last used Google Email and Password." So I enter in the correct information, proceed to the Terms and Agreement page, and it sends me back to the "Enter Google Email and Password." Page again. It's stuck in this loop.
I tried changing my password, factory resetting, clearing the cache, talking to Samsung rep (they said to send it into a service center), I'm just at a complete loss here.
Some research says that after you reset your password, you have to wait 72hrs before you can unlock the device again. I'm not sure if that makes sense...
Any help would be greatly appreciated. Thanks
Click to expand...
Click to collapse
If you changed your password recently you should wait 72 hours and then you'll be able to unlock it with your credentials. Hope this works for you and it's your case.
Hi to all.
I'm hoping somebody might be able to help me bypass the Samsung ID and login request on this Samsung s6 edge. I did not buy this phone on eBay. I actually found this phone on the ground in a car park next to my van close to the hotel I was staying at whilst working in London. The finger print and pass lock security features were on which I've now bypassed.there was a box on the screen saying sim deactivated? If I could of I would of returned it but as I can't why let a phone go to waste.if somebody could please help I would be very greatful
I do not think anyone can legally help you, your best bet would be to return it to the carrier so they can get it to the rightful owner
Sent from my SM-G925T using Tapatalk
I's strongly advise you contact the police, from experience they will hold the handset for a short period of time and if no one claims it then it's yours.
If there is a Samsung account on the handset can you see the email address? It might be worth firing the original owner an email letting them know you have it. It's an expensive bit of kit to lose and someone will be missing it.
That said, if you are morally fine with keeping it then check this thread out...http://forum.xda-developers.com/galaxy-s6/help/samsung-account-pass-galaxy-s6-t3111916
Thank you all. but no email address is showing.the phones been wiped clean with the battery reset I could return it to an 02 shop I doubt it would find its way back to the owner down in London.reset thread is unclear and doesn't seem to work once again thank you to all
IMEI numbers are linked to accounts, there is 100% chance they can find out who the owner is. If you hand it to the police and no one claims in 28 days then its yours.
ok I will look into doing that thanks again
Ok this isnt some sick joke or prank.
A good friend of mine recently passed away. His mother has asked can i possibly get into his phone to see the last messages he sent due to the way he left. It has swipe lock enable
The phone is a galaxy s7 edge, with frp lock, so rooting is proving quite unsuccesful.
Is there anyway at all i can get into this phone or retrieve a data backup to transfer to another handset?
I have all relevant proof that this isnt a hoax or sick joke, i will even pay for any services.
Regards
So what happened was my friend's father couldn't remember his PIN. So my friend booted into recovery and reset the phone, a Samsung A70. When it started back up Google Factory Reset Protection kicked in and requires either the original PIN (forgotten) or the gmail password ... which he cannot remember.
The only access to the account is an old Samsung Note that is still logged into the Google account, so emails can be checked. Other than that: no access.
Went into the local samsung Authorized Repairers, who referred us to Samsung, who said they would not help because the phone was bought overseas, not that they confirmed that they COULD help if it was bought here. The dad is not planning any overseason holidays so not sure if they phone could ever make it back to a local Samsung dealer.
In other words: the perfect storm of dealing with parent's technology.
Is the phone bricked and/or only option flashing a Google free ROM?
Is there anyway to unlock the device with ODIN?
Now I am not sure if it can be flashed without logging in to unlock bootloader ... so maybe it is bricked