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Does anyone have news on when we are getting this update?
Now that the Galaxy Tab 10.1 is going on sale officially in NYC on June 8 WITH 3.1, I hope it is soon!
I just emailed the Samsung dev email from the Google I/O Device page. Hopefully I receive a meaningful response.
cisox said:
I just emailed the Samsung dev email from the Google I/O Device page. Hopefully I receive a meaningful response.
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I already did that. No response after 3 days...
Not very nice support for devs...
10.1 I/o Edition
Guys ...I cant install adobe flash on my tablet and some of the apps from market are not visible and or wont install.. any ideas ?
I guess nobody got any luck in response. I say all that receive there Limited Edition 10.1 email Samsung until they put a press release or reply to someone. This is so unprofessional on there behalf.
I did and will everyday til i get something,,,,logic would dictate there is not going ot be an update for 3.1 since all the tabs coming out have it so hopefully they do something or it will be avail to load once the tabs come out
fgarcia25 said:
I guess nobody got any luck in response. I say all that receive there Limited Edition 10.1 email Samsung until they put a press release or reply to someone. This is so unprofessional on there behalf.
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wootner said:
Guys ...I cant install adobe flash on my tablet and some of the apps from market are not visible and or wont install.. any ideas ?
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Click to collapse
Not compatible with tablets.
I have the galaxy tab 10.1V and had no issue with my flash installation, so not sure why you say it isnt compatible with tablets
I got an e-mail from Samsung stating they have no idea when will the google IO limited edition tab will get an OTA update. Will post the e-mail here shortyl.
happilyaccosted said:
Not compatible with tablets.
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Flasg IS compatible with tablets
I think happilyaccosted was more referring to why some apps don't show up in the market on a tablet when he said "not compatible with tablets" and not that Flash wasn't compatible.
Dear FGARCIA25,
Thank you for your inquiry. We are unable to speculate when/if a software revision with this feature might be available due to the fact that this might lead to inaccurate information and confusion.
Should this be available, it will be posted in our website or you will be informed by your service provider.
Please feel free to check with us periodically for updates
Thank you for your continued interest in Samsung products.
Sincerely,
Technical Support
Marge
Sent from my ADR6400L using XDA Premium App
If there is no OTA on Wednesday when the retail model is released, I assume it won't be long before someone who got one in NYC posts a system dump.
yay pie said:
If there is no OTA on Wednesday when the retail model is released, I assume it won't be long before someone who got one in NYC posts a system dump.
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Which I agree.. Just don't understand as to why these where handed out to developers when its design to be tested for 3.1.... Especially when there is no option for United States OTA.
fgarcia25 said:
Which I agree.. Just don't understand as to why these where handed out to developers when its design to be tested for 3.1.... Especially when there is no option for United States OTA.
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Click to collapse
I think part of the reason it was handed out (besides publicity for Samsung) was to get some developers a real 3.X device to do any development on, and write some app, any app. Google needs Honeycomb apps up on the market, bad. At that point not having 3.1 yet isn't that big a deal. The Honeycomb emulator is a pile of suck and Google admitted as much at the conference, so this is a way to get people making stuff.
And if they can't directly OTA these things up to 3.1 from the gimped version of 3.0 that's on them right now, that doesn't seem like that big a deal. Google/Samsung can always email people instructions to go flash a zip; if you got on a plane to SF to go to an Android developer conference then an "adb push" and reboot should be a piece of cake for you
yay pie said:
I think part of the reason it was handed out (besides publicity for Samsung) was to get some developers a real 3.X device to do any development on, and write some app, any app. Google needs Honeycomb apps up on the market, bad. At that point not having 3.1 yet isn't that big a deal. The Honeycomb emulator is a pile of suck and Google admitted as much at the conference, so this is a way to get people making stuff.
And if they can't directly OTA these things up to 3.1 from the gimped version of 3.0 that's on them right now, that doesn't seem like that big a deal. Google/Samsung can always email people instructions to go flash a zip; if you got on a plane to SF to go to an Android developer conference then an "adb push" and reboot should be a piece of cake for you
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Click to collapse
Well it didnt work since they all sold them on ebay
fgarcia25 said:
Dear FGARCIA25,
Thank you for your inquiry. We are unable to speculate when/if a software revision with this feature might be available due to the fact that this might lead to inaccurate information and confusion.
Should this be available, it will be posted in our website or you will be informed by your service provider.
Please feel free to check with us periodically for updates
Thank you for your continued interest in Samsung products.
Sincerely,
Technical Support
Marge
Sent from my ADR6400L using XDA Premium App
Click to expand...
Click to collapse
Can you share the email address to contact as well as the web page? Thanks
MountainX said:
Can you share the email address to contact as well as the web page? Thanks
Click to expand...
Click to collapse
Sure can. Here it is.
Samsung Customer Support Center <[email protected]>
That's what they used to reply to me back. It does not state do not reply. Hope that works.
MountainX said:
Can you share the email address to contact as well as the web page? Thanks
Click to expand...
Click to collapse
I've used this one and this still have no news:
http://innovator.samsungmobile.com/google/io.device.do?platformId=1
Since Skype updated to version 4 on Android, the DNA is no longer being supported and you cannot download the new version. Here is what the Skype representative had to say:
Thank you for your reply.
We appreciate you taking time to provide the additional information that we have requested so that we can investigate further on why you are unable to download and install Skype on your device.
We have reviewed our resources and asked our specialized team and we are sorry to inform you that unfortunately, your device is currently not supported by Skype.
We are continuously working hard to create Skype versions that support new/other devices. However creating new versions take time and may not be available in the near future. As soon as a new version is released it will be posted on our website.
We ask for your patience and understanding.
Should you need more assistance, feel free to contact us again.
Best regards,
Roan Charyl
Skype Customer Service
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Click to collapse
Me:
Yeah, I know it's not supported. The question is why? It's a current phone with very decent specs even now that it is around 7 months old. Are you really gonna tell me that a phone such as the DNA is not supported? What's wrong? It was supported just fine before this ****ty update you decided to put out. But seriously, even if you decide not to officially support it, why not allow the option for us to still download it? I'm sure the DNA can handle it..
Very disappointed in Microsoft.. I await your reply.
Click to expand...
Click to collapse
Hello XXXX,
We understand your concern regarding the problem you experienced downloading Skype on your android device. We appreciate the opportunity to assist you with this matter.
We can certainly understand that you wish to use the latest version of Skype for android on your device. As of yet, Skype can only support version 3.2 on your device.
Rest assured that our development team is already looking into this matter. In the meantime, we kindly ask you to stand by for the future releases of Skype, and we apologize for the inconvenience.
You can also view the release notes here:
http://developer.skype.com/releasenotes
Should you need more assistance, feel free to contact us again.
We’d also like to advise you to update your Skype profile with the latest details. This will help us to provide you with the best possible solution more quickly and protect your account from abuse.
To learn how to update your Skype profile:
https://support.skype.com/faq/FA12314/
Best regards,
Jose E.
Skype Customer Service
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Click to collapse
I'm still not satisfied with your response. I want the technical reason why it is not being supported. Please respond.
Click to expand...
Click to collapse
Hello XXXX,
Thank you for your reply.
We are sorry to hear that your HTC Android DNA device is currently not supported at this time. Allow us to look more closely into this.
We know how much you wanted to use Skype on your device.
Please be assured that we are working hard to implement performance and usability improvements as well as new features and new devices that will be supported by Skype.
We will inform our development departments about this so that it will be implemented in the near future.
Should you need more assistance, feel free to contact us again.
We’d also like to advise you to update your Skype profile with the latest details. This will help us to provide you with the best possible solution more quickly and protect your account from abuse.
To learn how to update your Skype profile:
https://support.skype.com/faq/FA12314/
Best regards,
Jayvee M.
Skype Customer Service
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Click to collapse
I would still HIGHLY APPRECIATE a TECHNICAL REASON as to why the DNA is not supported. Not "I'm sorry, we'll look into it"
Click to expand...
Click to collapse
Hello XXXX,
Thank you for your reply.
We are here to further explain things regarding the compatibility of HTC Android DNA device with Skype.
Please be advised that Skype is currently not supported on the said device because, Skype have not yet created a software that will match the system requirements of HTC Android DNA, but our developer is working hard on adding this feature in the near future.
Should any further issues arise, please feel free to contact us again.
We’d also like to advise you to update your Skype profile with the latest details. This will help us to provide you with the best possible solution more quickly and protect your account from abuse.
To learn how to update your Skype profile:
https://support.skype.com/faq/FA12314/
Best regards,
Dominic M.
Skype Customer Service
Click to expand...
Click to collapse
You love giving broad and general answers don't you? I want the SPECIFIC REASON why it is not supported. Give me an articulable reason. Is the processor not supported? Is the screen resolution not supported? WHAT IS IT?
Click to expand...
Click to collapse
Hello XXXX,
We appreciate your response and we do understand that you would like to know why Skype isn't supported on your device. We'll do our best to explain this for you.
We are always making sure that improvements are being made and new versions are being released. For now, we are still in the process of adding latest versions of Skype on different devices. We are working on adding more phones all the time, but we are not able to provide you with an exact time frame for when your device may be supported.
Should you need more assistance, feel free to contact us again.
Best regards,
Jackie Lyn D. G.
Skype Customer Service
Click to expand...
Click to collapse
I would still appreciate a real response.
Click to expand...
Click to collapse
Hello XXXX,
We understand that you'd like to know why your device is not supported by Skype.
To clarify, the new 4.0 version of Skype is compatible with Android phones only. As we can see, the HTC Android DNA has the specifications of a "phablet". This means that it is a phone but has the size of a small "tablet" device.
Although most Android phones are supported by the new version of the Skype application, some are left incompatible due to the size, resolution and specification designs of the application. For this, we apologize for we are unable to provide a specific reason why it is not yet supported but we assure you that we are working on developing a version that would work with your device in the future.
We hope that we have given you an idea and we thank you for your time.
Best regards,
Trisha M.
Skype Customer Service
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Click to collapse
download and install manually
http://play.apkshared.net/store/apps/details?id=com.skype.raider
Works fine
alejobog said:
download and install manually
http://play.apkshared.net/store/apps/details?id=com.skype.raider
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Click to collapse
Worked perfectly. Didn't detect any viruses in it and it works perfectly.... **** you Microsoft for turning Skype into ****.
I added my back and forth with Skype in the OP. So infuriating...
terrorist96 said:
I added my back and forth with Skype in the OP. So infuriating...
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People like you make me glad I no longer work in customer service.
Sent from my Nexus 7 using xda app-developers app
croppz said:
People like you make me glad I no longer work in customer service.
Sent from my Nexus 7 using xda app-developers app
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Click to collapse
...why? OP asked a simple question, and that was what the technical reasons reasons were for the latest Skype not being supported on the DNA, and the rep just kept giving vague answers and never answered his question.
shobon said:
...why? OP asked a simple question, and that was what the technical reasons reasons were for the latest Skype not being supported on the DNA, and the rep just kept giving vague answers and never answered his question.
Click to expand...
Click to collapse
Yeah, seriously. It's people like croppz that make me hate customer service to begin with.
shobon said:
...why? OP asked a simple question, and that was what the technical reasons reasons were for the latest Skype not being supported on the DNA, and the rep just kept giving vague answers and never answered his question.
Click to expand...
Click to collapse
Pretty clear that wasn't a human rep...
Even if it was, he/she probably has no clue why it isn't supported and may not even speak English well enough to explain it.
alejobog said:
download and install manually
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Click to collapse
I installed this and it is waaay faster than 3. If anything is unsupported, it should be 3, not 4.
terrorist96 said:
Yeah, seriously. It's people like croppz that make me hate customer service to begin with.
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Click to collapse
I was actually fairly good at my job and explained things to the best of my ability. But the moment you cussed at me, I would probably tell you to speak/act like a damn adult. If you want ro be respected, you have to give it as well. That person could have easily told you to piss off for being a whiny kid. Obviously that rep didn't know why it wasn't supported, you made yourself look like a big baby with your language and use of caps lock. You could have easily asked to be transferred to someone who may know, such as his/her manager or supervisor. Not everyone is as tech savvy as the people on this forum, cut them a damn break.
croppz said:
I was actually fairly good at my job and explained things to the best of my ability. But the moment you cussed at me, I would probably tell you to speak/act like a damn adult. If you want ro be respected, you have to give it as well. That person could have easily told you to piss off for being a whiny kid. Obviously that rep didn't know why it wasn't supported, you made yourself look like a big baby with your language and use of caps lock. You could have easily asked to be transferred to someone who may know, such as his/her manager or supervisor. Not everyone is as tech savvy as the people on this forum, cut them a damn break.
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Click to collapse
I don't agree with your two shots fired at each other. To speak on the issue though if the rep doesn't know they should transfer the person not reword the same response over and over.
Sent from my HTC6435LVW using Tapatalk 2
I've added additional communication with a Skype representative:
Me:
I would still appreciate a real response.
Click to expand...
Click to collapse
Hello XXXX,
We understand that you'd like to know why your device is not supported by Skype.
To clarify, the new 4.0 version of Skype is compatible with Android phones only. As we can see, the HTC Android DNA has the specifications of a "phablet". This means that it is a phone but has the size of a small "tablet" device.
Although most Android phones are supported by the new version of the Skype application, some are left incompatible due to the size, resolution and specification designs of the application. For this, we apologize for we are unable to provide a specific reason why it is not yet supported but we assure you that we are working on developing a version that would work with your device in the future.
We hope that we have given you an idea and we thank you for your time.
Best regards,
Trisha M.
Skype Customer Service
Click to expand...
Click to collapse
Dumbest explanation.. but at least it's something.
terrorist96 said:
I've added additional communication with a Skype representative:
Me:
Dumbest explanation.. but at least it's something.
Click to expand...
Click to collapse
Hmm with that logic wonder if it's supported on the s4 lol
Sent from my VIPER DNA
Rejoice, my friends. Skype has been updated and the DNA is once more supported. All I can say is that it took them long enough! It shoulda been supported from the beginning.
hi guys as some of you know a few of us are trying to port various roms to the htc one max, however this is proving very difficult as we do not have the kernel source code which is the main thing stopping us. Recently i have tweeted at @HTCDev on twitter asking them if and when they plan to release them, and i figured that many voices are stronger than 1 so if lots of people tweet @HTCDev we might have a standing chance of getting them just an idea !
you might have seen the other thread from which involved emailing HTC about the same thing and we did not get much of response there.. we can surely do this, but don't know if that will help
@PradeepVizz 16s
@htcdev hello, when can we expect the kernel sources for the MAX to be available for downloads?
Expand
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Yo whaddup whaddup pradeep.... Yo so to everyone and all I'm back! Sorry I took a little holiday break from posting and what not lol.. So I officially went out and bought a brand new hefty solid state drive some new ram and a nice little dev box and installed my favorite Linny dis Fedora! It's all set up for strictly Android development and Android development only!!!!!!!!!! Anyone who is down to do some work with me for all variants I'm specifically Verizon but I'll work on all of them with you guys feel free to hit me up..
As for the kernel source I spoke directly to Shauna from HTCDev on the phone as she called me twice until she actually got me cuz I lol screen my calls and when realized it was her again I answered.. When anyone sends an email through HTCDev "tell us what you want" it goes directly to her, so we actually established a relationship haha.. She told me for every email I sent and for all the emails I encouraged you guys to send that she pings corporate. Corp then sends them the source and they go ahead and upload it. She basically told me not to expect anything until as early as January 2nd when they start coming back from vacation from the holidays.. So it is coming, they are fully aware that it needs to be posted and they are indeed working on it for us..
So yes like I said I'm ready to go so hit me up peeps.....
pradeepvizz said:
you might have seen the other thread from which involved emailing HTC about the same thing and we did not get much of response there.. we can surely do this, but don't know if that will help
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Click to collapse
Murrda said:
Yo whaddup whaddup pradeep.... Yo so to everyone and all I'm back! Sorry I took a little holiday break from posting and what not lol.. So I officially went out and bought a brand new hefty solid state drive some new ram and a nice little dev box and installed my favorite Linny dis Fedora! It's all set up for strictly Android development and Android development only!!!!!!!!!! Anyone who is down to do some work with me for all variants I'm specifically Verizon but I'll work on all of them with you guys feel free to hit me up..
As for the kernel source I spoke directly to Shauna from HTCDev on the phone as she called me twice until she actually got me cuz I lol screen my calls and when realized it was her again I answered.. When anyone sends an email through HTCDev "tell us what you want" it goes directly to her, so we actually established a relationship haha.. She told me for every email I sent and for all the emails I encouraged you guys to send that she pings corporate. Corp then sends them the source and they go ahead and upload it. She basically told me not to expect anything until as early as January 2nd when they start coming back from vacation from the holidays.. So it is coming, they are fully aware that it needs to be posted and they are indeed working on it for us..
So yes like I said I'm ready to go so hit me up peeps.....
Click to expand...
Click to collapse
welcome back mate! Hope you had a great vacation! Happy new year to you and everyone around!
Excited to know your dev setup, I have got virtual box for Ubuntu 12.10 ready for the same. Thanks for the update. I am no kernel dev but want to start kicking things and yeah got some great support from you and the other guys.
There was another dev who left the device a few days ago, not sure what the reason was
The worst part i suspect is going to be after KitKat Update, which is like about 1 month away and we need to repeat the waiting again for that :/
Thanks for update! keep rocking!!!
Well as long as we get some type of source and better it being 4.3 source I'm sure Flyhalf won't have to much of a problem building us a solid CM11 using this sources.. I believe its pretty much what he did with the original HTC One but this was also on Verizon which is what I'm on.. Either way we should hopefully be getting somewhere very soon!!
Sent a "Tell us what your Want" to HTCDev. Tracking # 3936471
I also have a case open with HTC dev
Sent from my SM-N900V using Tapatalk
Murrda said:
Yo whaddup whaddup pradeep.... Yo so to everyone and all I'm back! Sorry I took a little holiday break from posting and what not lol.. So I officially went out and bought a brand new hefty solid state drive some new ram and a nice little dev box and installed my favorite Linny dis Fedora! It's all set up for strictly Android development and Android development only!!!!!!!!!! Anyone who is down to do some work with me for all variants I'm specifically Verizon but I'll work on all of them with you guys feel free to hit me up..
As for the kernel source I spoke directly to Shauna from HTCDev on the phone as she called me twice until she actually got me cuz I lol screen my calls and when realized it was her again I answered.. When anyone sends an email through HTCDev "tell us what you want" it goes directly to her, so we actually established a relationship haha.. She told me for every email I sent and for all the emails I encouraged you guys to send that she pings corporate. Corp then sends them the source and they go ahead and upload it. She basically told me not to expect anything until as early as January 2nd when they start coming back from vacation from the holidays.. So it is coming, they are fully aware that it needs to be posted and they are indeed working on it for us..
So yes like I said I'm ready to go so hit me up peeps.....
Click to expand...
Click to collapse
hey all! how have you been? the kernel source situation is getting a bit ridiculous! we are about to get the 4.4 update in a few weeks and still don't have the source code for 4.3, i can't imagine the wait we are going to have to go through for the 4.4 source code!
Yep. I have sent about 27 request to HTC Dev. The Answer is the same. "We have escalated your issue to Tier 2 for "Tracking".
I responded back saying.. I don't care about tracking.. I want to know when they will honor the GPL for release of the kernel.
The answer is "Sorry we do not have a ETA for the release of the kernel. Please keep an eye on our htcdev.com site and the sources will be posted there when released."
So I took to twitter and have been calling them out there asking for GPL compliance for the HTC One Max Kernel Source for both 4.3 now and 4.4 upon deployment.
Newest Email after I have been raising hell on twitter.
Dear Deadphoenix,
It is really nice to hear from you.
Deadphoenix, I totally understand what you are saying and in this case this situation, due to policies, needs to be handle by a higher department and that is why that I am asking you for your contact number, this will help me in order to pass this to the right department.
Please let me know this information and I will be more than glad to help you with this.
Have an amazing Wednesday, Deadphoenix.
Thanks for the effort mate
Here is my most recent email I sent to HTC Dev:
Hello,
From information I gathered from the Free Software Foundation (authors of the GPL) about this (as well as some other folks I know that have a better legal background than I), and I compiled the following information for you.
Brett Smith at the Free Software Foundation said, in response to your recent claims that the GPL provides for a delay: "HTC's reading is outrageous -- we honestly thought no respectable company would have the gall to publicly make this argument. A delay of 90-120 days is not reasonable, considering that they must already have the source code.". Clearly, then, the authors of the GPL did not intend for any provision for a delay to be present.
Other legally-trained acquaintances commented that allowing a delay there would easily lead to reductio ad absurdum -- i.e., if an arbitrary delay could be inserted in this contract (which HTC agreed to upon releasing the binary), then that would imply that an arbitrary delay could be inserted in any contract. In most legal cases, it has been shown that if something can be read as either being absurd or not being absurd, the not-absurd reading is the one legally taken.
You mentioned 3(b) of the GPL, which begins that you must "accompany [the binary distribution] with a written offer, valid for at least three years [...] a complete machine-readable copy of the corresponding source code", and it seems that the second clause there -- "valid for at least three years" is the crux of it. Currently, the distribution does come with an offer, but the offer is not valid -- when I asked for the source code, HTC was unable to provide it for me, claiming instead that it would be given to me at an unspecified point in the future. This is not acceptable.
I note also that legal interpretations of a work tend to consider not just the strictly written details, but the intent; when details are in dispute, the overall intent is then referred to. The goal of the GNU GPL is to enhance the freedoms of anyone who receives the software, and to force one who might modify the software and distribute it for their own purposes to publish their changes back to the community. The GNU GPL does not have any provisions for temporarily withholding source for competitive or other reasons; the agreement that one must make when one distributes a binary is that one must also distribute source. Not doing so at the same time would be a violation, not just of the letter, but of the spirit of the contract; the goal of the GNU GPL is to enrich the freedoms of the commons through which software is distributed.
Given these four points -- the FSF's reading, the reductio ad absurdum, the letter of section 3(b) of the GPL, and the spirit of the GPL as a whole -- it is clear that the GPL requires that HTC release the source for the kernel at the same time or earlier than the binary. To that end, I request that you, within 24 hours, provide me with a link to the source for kernel of the HTC One Max 4.3 as well as the 4.4 Kernel upon release of the binary to the public.
It is clear from the reading and intention of the GPL that HTC is currently in violation of the GPL requirements of making the Kernel Source available. I have a cc'd copy of this message prepared for the media outlets as well in anticipation of HTC's denial again of the Source Code. If you are unable to assist me please escalate my message to the appropriate authority capable of making the decision to comply with GPL.
Sincerely and Seriously,
hopefully, somebody who reads and speaks english will get your email..
nicely worded!
:good::good:
wase4711 said:
hopefully, somebody who reads and speaks english will get your email..
nicely worded!
:good::good:
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Click to collapse
mate, that email is quite old, dates back to days of EVO days - http://users.livejournal.com/joshua_/41833.html
but still a good effort by @DeadPhoenix to send HTC the email.
pradeepvizz said:
mate, that email is quite old, dates back to days of EVO days - http://users.livejournal.com/joshua_/41833.html
but still a good effort by @DeadPhoenix to send HTC the email.
Click to expand...
Click to collapse
Yep. That's the source. I use it for my response to HTC when they reply that there is no set limit to release source.
sneaky....but hopefully effective!
wase4711 said:
sneaky....but hopefully effective!
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Supposedly someone from HTCDev Support Tier 2 is calling me today about a GPL discussion.
We shall see.
Don't forget to ask for 4.4 lol
DeadPhoenix said:
Supposedly someone from HTCDev Support Tier 2 is calling me today about a GPL discussion.
We shall see.
Click to expand...
Click to collapse
Good luck with that sir. From everything I've ever heard about this, it seems that HTC thinks that a 60-120 day grace period is acceptable, and that's all there is to it.
By all means though, fight the good fight. I've just resigned myself to heckling their marketing team about it on Google +.
What you're doing is probably more "constructive" though...
Sent from my HTC6600LVW using XDA Premium 4 mobile app
belly of the beast said:
Good luck with that sir. From everything I've ever heard about this, it seems that HTC thinks that a 60-120 day grace period is acceptable, and that's all there is to it.
By all means though, fight the good fight. I've just resigned myself to heckling their marketing team about it on Google +.
What you're doing is probably more "constructive" though...
Sent from my HTC6600LVW using XDA Premium 4 mobile app
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Click to collapse
Suprise... suprise they didn't call yet.
Sorry if I breaking forum rules but I can't post on "Android Pay" thread. It says I haven't entered image verification????
Anyway....
Have Some BAD NEWS!!! on this subject guys.
Have been emailing customer services over the last few weeks, to try to resolve the problem that is Android Pay. Had an email back at the beginning of the month saying and I quote
"Hello friend,
We haven't got answers from our technician.They are still working on it.Pls wait for more days.
Best Regards,
Lynn
Team Elephone"
Been on Holiday and haven't had time to chase it up until lately. Not some days, but 3 weeks have passed and 2 software updates. I emailed customer services again for an update as I hadn't heard anything. Again got an email from Lynn and here is her email response
"Hello friend,
Sorry to tellyou that the problem can't be solved so far.
P9000 doesn't support Android Pay.
Best regards,
Lynn
Team Elephone"
No resolution, so its up to you guys now to continue to spread the word for Elephone's customers services and technical support as it's useless to me. I will sell it and get something else that works fully. I bought this device with good will. As it was one of the few devices with NFC around that price range. Stupidly I thought Android Pay would just work!!! Clearly not. Lesson learnt!!!
This is the same response I posted on the Elephone forum BTW
It's not up to Elephone to make it work, it's up to Google.
They need to have a signed, certified, and approved by banks OS to make it work.
So basically Android Pay will only work on Nexus, HTC, Samsung and LG phones. All major manufacturers. It doesn't even work on OnePlus phones, as it runs Cyanogenmod.
Also, your phone has to have a locked bootloader, stock recovery and has to be unrooted for AndroidPay to work.
It's a ridiculous requirement that makes 80% of Android phones not compatible. Read the comments on Google Play, you will see the disappointment.
Google says they will try to negotiate with the banks to require fewer security measurements, but I wouldn't hold my breath.
Again. Not Elephone's fault. Not up to them.
Nonsense!!!!! OnePlus 3 comes with Android Pay pre-installed. So an uninformed thing to say. My handset has a locked bootloader, stock recovery and is unrooted. It also works with various banking apps So YES!!! it is down to Elephone to sort the certification out. This is the response I got from Google themselves:-
"Hi , Unfortunately, the Elephone P9000 is running test-keys that were not registered with Android's Compatibility Test Suite. Until the manufacturer resolves this, all users on Elephone P9000 devices will be unable to use Android Pay. Please feel free to contact the manufacturer to ask about their plans for enabling you to get setup.
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empy16 said:
It's not up to Elephone to make it work, it's up to Google.
They need to have a signed, certified, and approved by banks OS to make it work.
So basically Android Pay will only work on Nexus, HTC, Samsung and LG phones. All major manufacturers. It doesn't even work on OnePlus phones, as it runs Cyanogenmod.
Also, your phone has to have a locked bootloader, stock recovery and has to be unrooted for AndroidPay to work.
It's a ridiculous requirement that makes 80% of Android phones not compatible. Read the comments on Google Play, you will see the disappointment.
Google says they will try to negotiate with the banks to require fewer security measurements, but I wouldn't hold my breath.
Again. Not Elephone's fault. Not up to them.
Click to expand...
Click to collapse
OnePlus 3, maybe. Not the older ones though. I can literally post screenshots of users complaining.
The OnePlus 3 is running OxygenOS. The older ones Cyanogenmod, which, I do not think will be supported. Ever.
Sooo I'm not the one who is uninformed. (A billion exclamation marks)
Lastly, what's the point being on XDA-Developers if you have a locked bootloader?
Google Wallet used to be much more open, all you needed was a device with an NFC.
Now you need to adhere to some ridiculous security measurements...
Elephone is running a modified version of Android. I don't think they will ever get the "test-keys" registered.
You are both ridiculously misinformed on the matter.
Elephone needs to switch from signing their ROM with test-keys to signing it with release-keys. If you want to know the difference between the two then please search.
empy16 said:
OnePlus 3, maybe. Not the older ones though. I can literally post screenshots of users complaining.
The OnePlus 3 is running OxygenOS. The older ones Cyanogenmod, which, I do not think will be supported. Ever.
Sooo I'm not the one who is uninformed. (A billion exclamation marks)
Lastly, what's the point being on XDA-Developers if you have a locked bootloader?
Google Wallet used to be much more open, all you needed was a device with an NFC.
Now you need to adhere to some ridiculous security measurements...
Elephone is running a modified version of Android. I don't think they will ever get the "test-keys" registered.
Click to expand...
Click to collapse
Therefore it is down to them. I wish I would have known this before I bought the damned thing. Other than that, not a bad handset for that cash.
I was merely quoting an email I got this morning from Elephone and an email I got from Google a few weeks ago. I was not being informed or misinformed, or trying to be clever or anything. Just letting everyone know what the outcome was. End of story. Thanks!
Wow people here are harsh and not a bit helpful so far!!!
Jonny said:
You are both ridiculously misinformed on the matter.
Elephone needs to switch from signing their ROM with test-keys to signing it with release-keys. If you want to know the difference between the two then please search.
Click to expand...
Click to collapse
Jonny said:
You are both ridiculously misinformed on the matter.
Elephone needs to switch from signing their ROM with test-keys to signing it with release-keys. If you want to know the difference between the two then please search.
Click to expand...
Click to collapse
Everyone's ridiculously misinformed! Misinformation all around. On the house.
Getting back on topic, are you saying that anyone who makes a ROM and signs it with release-keys instead of test-keys can make a Google-Pay-friendly ROM? That wouldn't make sense? I don't know. This info doesn't just lie around, so apologies if I sound daft.
Cheers
I'm going to jump on the "wish I had Android Pay" bandwagon.
I use contactless payment all the time and have backed the Pagare strap for my Pebble Time Steel watch but that has been delayed until next year, so in the interim it seems I can only use cards. Would like to be able to leave my wallet at home sometimes.
So is the only solution likely to be if Elephone themselves stop signing their roms with test keys, and use release keys instead, and users who are on custom roms go back to using the standard one?
jc-xjr said:
I'm going to jump on the "wish I had Android Pay" bandwagon.
I use contactless payment all the time and have backed the Pagare strap for my Pebble Time Steel watch but that has been delayed until next year, so in the interim it seems I can only use cards. Would like to be able to leave my wallet at home sometimes.
So is the only solution likely to be if Elephone themselves stop signing their roms with test keys, and use release keys instead, and users who are on custom roms go back to using the standard one?
Click to expand...
Click to collapse
From what I've seen, yes
Sent from my P9000 using Tapatalk
I asked Elephone on their FB page if they knew when Android Pay would be supported on P9000.
Reply:
"Not at this time, still in R&D, will update when we have solid news"
Disappointing
FWIW I have read that it's not possible to get Android Pay working on phones with unlocked bootloader, or Cyanogenmod. Also Chinese phones generally.
As such, not sure how I just managed to set it up on my wife's Oneplus One running CM13. Added card, verified, no error messages.
I thought the OPO had an unlocked bootloader from stock, and it's still running CM13 not Oxygen OS?
If so, why can't we get Android Pay on P9000 in the CM13 ROM that is being developed?
I think it was something to do with the rom signing keys, I wish they would sing the rom with release keys instead.
JakesDen said:
I think it was something to do with the rom signing keys, I wish they would sing the rom with release keys instead.
Click to expand...
Click to collapse
That's the first part of it, there are other parts if the CTS that need to pass as well but signing a ROM with test keys is a big deal breaker as it really isn't secure.
Jonny said:
That's the first part of it, there are other parts if the CTS that need to pass as well but signing a ROM with test keys is a big deal breaker as it really isn't secure.
Click to expand...
Click to collapse
they should focus on doing that and and relicing the source for stuff so we can port over cyanogen and ubuntu touch.
Slightly OT:
I found a workaround that suits for me to pay with my p9000 in Germany.
Root and XPosed needed, so some MIGHT be out here. I'm using rootcloak and device Faker in combination with the App boon.
OT OFF
Gesendet von meinem P9000 mit Tapatalk
arhornberg said:
Slightly OT:
I found a workaround that suits for me to pay with my p9000 in Germany.
Root and XPosed needed, so some MIGHT be out here. I'm using rootcloak and device Faker in combination with the App boon.
OT OFF
Gesendet von meinem P9000 mit Tapatalk
Click to expand...
Click to collapse
Can you give a step by step guide?
Sent from my P9000 using Tapatalk
I have had Barclays Pay working on my phone for a few weeks now and that has no issues yet!
smartjim25 said:
I have had Barclays Pay working on my phone for a few weeks now and that has no issues yet!
Click to expand...
Click to collapse
I've been using it since I got the phone and found out Android Pay doesn't work. The only time I had issues wss when I updated to the latest Elephone OTA update. It completely broke Barclaycard Pay and the only way I could get it working again was a full wipe of the device.
daesimps said:
I've been using it since I got the poo home and found out Android Pay doesn't work. The only time I had issues wss when I updated to the latest Elephone OTA update. It completely broke Barclaycard Pay and the only way I could get it working again was a full wipe of the device.
Click to expand...
Click to collapse
You take your poo for walks? Lol that's gotta be typo of the year!
Sent from my Elephone P9000 using XDA Labs
Now that Honor has stopped providing the unlock codes for the bootloader, how to get it?
Or from now is impossible to install a custom recovery or root the phone?
You have to use DC-Unlocker to read the bootloader code.
ThreeMMM said:
You have to use DC-Unlocker to read the bootloader code.
Click to expand...
Click to collapse
DC-Unlocker not support Honor 10.
WFree said:
Now that Honor has stopped providing the unlock codes for the bootloader, how to get it?
Or from now is impossible to install a custom recovery or root the phone?
Click to expand...
Click to collapse
heard that honor has struggle for a limited amount unlock codes for XDA users , we can wait till official announcent.
WFree said:
DC-Unlocker not support Honor 10.
Click to expand...
Click to collapse
have you actually tried? because not officially supporting and not working are two different things, people with different not supported models were successful when just using auto detection
also try different countries support email, in my home i was not successful, in Germany they gave it to me (though i asked prior deadline but received it two days after deadline)
PeterMarkoff said:
have you actually tried? because not officially supporting and not working are two different things, people with different not supported models were successful when just using auto detection
also try different countries support email, in my home i was not successful, in Germany they gave it to me (though i asked prior deadline but received it two days after deadline)
Click to expand...
Click to collapse
So probably i sould waste at least 4€ to trying to get a code? All this because Honor has taken this stupid decision.
Btw somewhere i've read that Huawei has patched all backdoor used to get bootloader codes with these alternative ways.
Yes i've tried. I'm italian and first i've asked on Italian network, after on German network and they still wont give it to me.
1. i answered you how to get it
2. there was 2 months period before deadline everyone knew they will stop providing codes, so you either had plenty of time to get a code or not buy phone without this option if it's such issue for you
PeterMarkoff said:
have you actually tried? because not officially supporting and not working are two different things, people with different not supported models were successful when just using auto detection
also try different countries support email, in my home i was not successful, in Germany they gave it to me (though i asked prior deadline but received it two days after deadline)
Click to expand...
Click to collapse
Hi!
I received my Honor 10 last Friday (after more thant 2 months waiting, thanks to Banggood Moth*# Fuc*/-/-) and i want to unlock the bootloader, but...
Well, is there any site to try it reliably? Like Huawei?
Also tried the other way, DC Unlocker, and write them, but answered
"Hi,
Sorry, this phone not supported by our software."
So, anyone can help me? Rooting my phone is very important for my work!
Crake said:
Hi!
I received my Honor 10 last Friday (after more thant 2 months waiting, thanks to Banggood Moth*# Fuc*/-/-) and i want to unlock the bootloader, but...
Well, is there any site to try it reliably? Like Huawei?
Also tried the other way, DC Unlocker, and write them, but answered
"Hi,
Sorry, this phone not supported by our software."
So, anyone can help me? Rooting my phone is very important for my work!
Click to expand...
Click to collapse
Currently no! Give DC unlocker a try but I highly doubt it will work
Crake said:
Hi!
I received my Honor 10 last Friday (after more thant 2 months waiting, thanks to Banggood Moth*# Fuc*/-/-) and i want to unlock the bootloader, but...
Well, is there any site to try it reliably? Like Huawei?
Also tried the other way, DC Unlocker, and write them, but answered
"Hi,
Sorry, this phone not supported by our software."
So, anyone can help me? Rooting my phone is very important for my work!
Click to expand...
Click to collapse
leave the reason why we need unlock code , maybe huawei official will take it into consideration.
Already tried, but they replied saying in order to avoid wrong installations, bad firmwares, high energy consumption, etc...they no longer provide that, so i'm stuck...
Drunk Piano said:
heard that honor has struggle for a limited amount unlock codes for XDA users , we can wait till official announcent.
Click to expand...
Click to collapse
Actually, that would be really nice. Where did you hear that?
blcky05 said:
Actually, that would be really nice. Where did you hear that?
Click to expand...
Click to collapse
honor has hold a party in London, i have told them how upset when blocked unlock codes, they told me that they will try ,but seems just open for honor users on XDA,
Drunk Piano said:
honor has hold a party in London, i have told them how upset when blocked unlock codes, they told me that they will try ,but seems just open for honor users on XDA,
Click to expand...
Click to collapse
I wonder if that will me real...it's an annoying situation.
I came from an Honor 8, rooted, so there are so many app's that need root.
I really don't know if it is better to sell the phone right now
Crake said:
I wonder if that will me real...it's an annoying situation.
I came from an Honor 8, rooted, so there are so many app's that need root.
I really don't know if it is better to sell the phone right now
Click to expand...
Click to collapse
will share you newest information if i have got. my brother.
Same problem here, this is the official huawei reply:
Thank you for contacting us, in order to ensure better user experience, we have fully stop the boot loader unlock code service on 25th July’18 and the same date is already mentioned on our Official EMUI website.
We apologies for the inconvenience caused. Please stay tuned on our official pages for latest updates.
Still no solution to unlock our bootloader?
Drunk Piano said:
leave the reason why we need unlock code , maybe huawei official will take it into consideration.
Click to expand...
Click to collapse
Hello everyone, I am from Ukraine !!! The company Huawei and Honor do not take into account any reasons, I have been writing them to various mail and support services since the week, starting with Chinese, English, European support services, and the answer is the same everywhere.
"Dear Customer,
Thank you for contacting us, in order to ensure better user experience, we have fully stop the boot loader unlock code service on 25th July’18 and the same date is already mentioned on our Official EMUI website.
We apologies for the inconvenience caused. Please stay tuned on our official pages for latest updates.
Thank you for giving us the opportunity to serve you better. Please help us by taking a few minutes to tell us about the service that you have received so far. We appreciate your feedback and want to make sure we meet your expectations:
Best Regards,
Sophia
Huawei Device Customer Care Team "
And in my country in general, when they hear that I have a Chinese version of Honor 10 SALT-AL10, they do not want to talk to me !!! Thereby, I infringe upon my rights, since I bought a smartphone, I paid the money, but I cannot fully use it. This is similar to the fact that I bought meat, but I can not eat the whole piece, because the manufacturer has caught it, and said to eat half.
---------- Post added at 06:06 PM ---------- Previous post was at 06:01 PM ----------
"because the manufacturer has banned it, and said to eat half."****
Drunk Piano said:
honor has hold a party in London, i have told them how upset when blocked unlock codes, they told me that they will try ,but seems just open for honor users on XDA,
Click to expand...
Click to collapse
Hello, hope you can help me because the work needs to install ROOT permission software, need BL unlock code to get ROOT Thank you
MEID:A000009168FF36
PESN:8096049C
IMEI1:867547033512262
IMEI2:867547033634686
SN:H7JDU18609004924
Unlock bootloader
Crake said:
Hi!
I received my Honor 10 last Friday (after more thant 2 months waiting, thanks to Banggood Moth*# Fuc*/-/-) and i want to unlock the bootloader, but...
Well, is there any site to try it reliably? Like Huawei?
Also tried the other way, DC Unlocker, and write them, but answered
"Hi,
Sorry, this phone not supported by our software."
So, anyone can help me? Rooting my phone is very important for my work!
Click to expand...
Click to collapse
Use the Funky Huawei service. It will let you to unlock the bootloader and install the latest beta pie version.