Could not add google account > did factory reset > can not get through initial setup
Hi guys,
All was well except when I tried to add a google account this happened
screen 1
Just a sec...
screen 2
Add your account
google
sing in to get the most out of your device. i
Enter your email [I enter my email and have tried others for testing]
screen 3
Error sorry there seems to be a problem. Please try again.
For troubleshooting I tried
Disabled 2FA on google account
Removed account from other device
rest app settings
sign in via multiple apps, contacts, playstore, youtube, add accounts et cetera
Enabled Backup my data and automatic restore
Connected via VPN
Update system software
Nothing worked so I did a factory reset. Now the part of the initial setup that is supposed to add a google account gets stuck on
"Couldn't sign in
Can’t establish a reliable connection to the server"
But I really mean stuck, there are no buttons on the screen, no possibility to slide down the task bar or go to home screen because this is happening as part of the initial setup steps. Volume and power buttons work so I can turn it off and turn it on again after which it enters the initial setup and the same thing happenes again as there is no option to skip this step or skip set up as a whole.
There are quite a few google results for
"Couldn't sign in
Can’t establish a reliable connection to the server"
But they all involve interacting with options and settings which I can not do. How can I boot the phone without it launching the initial setup process?
Phone is E2363, the 16G dual sim version. Thanks if you can help
Did you restore via PC Companion?
Chris_Castro said:
Did you restore via PC Companion?
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Click to collapse
Good idea! That allowed me to get past the initial set up and into the system. Now every time I try to add my google account I get
"Couldn't sign in
Can’t establish a reliable connection to the server"
So far I have
Tride through different apps
Confirmed the clock is correct
Disabled 2FA on google account
Enabled Backup my data and automatic restore
Reset app preferences
Any other suggestions? The other option google finds is to root the phone and modify the host file as per http://m.youtube.com/watch?v=kRmW2hO-4tk
I would rather not but if that is the only fix the question is how to root this device?
I would create another gmail account. And check internet connection (wi-fi or 4G).
Chris_Castro said:
I would create another gmail account. And check internet connection (wi-fi or 4G).
Click to expand...
Click to collapse
Its does not get to the stage of entering a gmail account. Internet connection is good, works on other apps
bitedge said:
Its does not get to the stage of entering a gmail account. Internet connection is good, works on other apps
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Click to collapse
Try tapping all four corners of your screen, in a clockwise motion (start top left and move to the right) make sure you hit the corner of your screen. it should skip setup, then go to app in settings and clear the data of all your google apps (playstore and google services ect) should work afterwards.
Clarkiieh said:
Try tapping all four corners of your screen, in a clockwise motion (start top left and move to the right) make sure you hit the corner of your screen. it should skip setup, then go to app in settings and clear the data of all your google apps (playstore and google services ect) should work afterwards.
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Click to collapse
I am past set up and into the system (is it possible to edit thread title?) (the way to skip the add google account in setup was to not have any internet connection) but in the system the problem happens when trying to add a google account.
I have deleted all app data or cleared cache (whichever was available) for all apps starting with the word google including those you mentioned. No change to the problem every time I try to add my google account I get
screen 1
Checking info...
screen2
Couldn't sign in
Can’t establish a reliable connection to the server
This was fixed when I tried with a different internet connection/ISP. Its not that I was not online before but that my ISP has dumb protocols that were stopping this from working. Thanks for your responses.
Hello Bitedge,
And now google play store and other google services do connect via your own internet connection too?
I'm facing the same problem you described, just out of the box my xperia m4 aqua will connect to google on every connection except my home wifi.
Related
Just a quick question, when you get the hero for the first time and when you login to your google account, does it bring up a screen to configure wifi, or do you need 3g/edge?
Yes it does. The first option you get is to connect to a wireless network.
After that you have the option of setting up your Google account info.
note that I (and other people) skipped setting up our google account during initial setup and had issues trying to do it afterwards. I ended up doing a factory reset in order to bring up initial setup again
now ive tried many key words and phrases to search, maybe im just searching wrong or something but i cant find any fix to this yet im sure others have experienced it.
basically my data keeps turning on every 10 minutes or so after i switch it off. no programs are running, weather not set to update, youtube hasnt been set to login and neither has twitter, activesync set to usb. the only home screen tabs i have are messages, internet, photos&vid, and weather. time isnt set to update via internet. auto update of database within the data connection are turned off, auto config turned off
im on the verge of hard resetting.
not sure, but maybe WMLongLife could help to identify the culprit, as with each new connection it asks you to define connection type/access
go to settings tab / more / connections / connections / advanced / choose networks -> programs with automatic internet access use: set to "firmennetzwerk" (i guess its work network or something similar).
now your phone doesnt connect data anymore..
if you want to connect it again, you have to change that again..
DN41
b-16707 said:
now ive tried many key words and phrases to search, maybe im just searching wrong or something but i cant find any fix to this yet im sure others have experienced it.
basically my data keeps turning on every 10 minutes or so after i switch it off. no programs are running, weather not set to update, youtube hasnt been set to login and neither has twitter, activesync set to usb. the only home screen tabs i have are messages, internet, photos&vid, and weather. time isnt set to update via internet. auto update of database within the data connection are turned off, auto config turned off
im on the verge of hard resetting.
Click to expand...
Click to collapse
Did you uncheck "My Location"?
have you tried the "no data.cab" file works for me
yea ive looked into the above solutions but didnt want anything semi-permanent.
ironically i soft reset the device about 4 times within 30min and its back to normal now...go figure.
Search for dialup enablerdisabler. Install it first thing after a new Rom. Goto start find it and disable data once and for all
Sent from my HTC HD2 using XDA App
I recently installed go launcher ex and uninstalled it quickly. Now whenever I open my gmail and click all mail or spam to load a bulk of emails, the screen just says "Loading conversations..." & later I got no connection even tho I'm connected to wifi. How can I fix this?
Try Menu - Settings - Manage Applications - All and Clear data and cache. That will reset Gmail. Open it back up and let it sync. See if that helps.
I'm using Corporate Sync for my work email, coming from an Exchange Server (2003 I think). I can set it up, connect and sync fine for 1-5 days, then I get a connection error and the only way to resolve is to remove the account and add it back in.
Things I have tried:
-upper and lower case for domain name (have read some places that think it is case sensitive)
-checking and unchecking the "verify certificates" box
-factory data reset
-clearing the email app data (from Manage Applications) after I remove the account, before I add it back in
I know there are other people at my company that use Android and iOS devices and they do no have this issue, but no one else that has an Atrix.
Any thoughts? I'm rooted and about to jump on a ROM if there is a sliver of chance GB might help out, but I need my email and calendar to be up to date for work (part job requirement, part me being a little OCD).
Thanks.
I have an Evo 3D.
This is driving me nuts, I seem to be unable to download app updates anymore. It attempts to download forever, the progress staying at zero, and eventually gives me error 495.
I tried Googling this, and attempted every solution I could find. I tried signing in and out of my google account, clearing the cache of ALL my apps, rebooting my phone, turning off my WiFi, and clearing more space. Nothing worked.
It appears there's something wrong with the Google Play service, I can't download any apps when connected to Wifi, and there are others having the same issue.
I have had this issue for a long time now. I just used to decide that I'll wait till i get home and download over WiFi (which worked).
But that's not a solution!!!
On my JellyBean One X:
1. Go to Settings
2. In Wireless and Networks, tap on More
3. Select Usage
4. Tap on Menu in top-right corner and make sure Restrict background data is not ticked
5. Also, uncheck Limit mobile data usage (a message appears saying that all background data restrictions will be disabled).
It is the background data restriction that causes this issue (atleast for me).
I had done the whole shabang:
Clear google play cache, data, etc. re-login with Google account, reboot, etc.