[Q] Corporate sync connection intermittent - Atrix 4G Q&A, Help & Troubleshooting

I'm using Corporate Sync for my work email, coming from an Exchange Server (2003 I think). I can set it up, connect and sync fine for 1-5 days, then I get a connection error and the only way to resolve is to remove the account and add it back in.
Things I have tried:
-upper and lower case for domain name (have read some places that think it is case sensitive)
-checking and unchecking the "verify certificates" box
-factory data reset
-clearing the email app data (from Manage Applications) after I remove the account, before I add it back in
I know there are other people at my company that use Android and iOS devices and they do no have this issue, but no one else that has an Atrix.
Any thoughts? I'm rooted and about to jump on a ROM if there is a sliver of chance GB might help out, but I need my email and calendar to be up to date for work (part job requirement, part me being a little OCD).
Thanks.

Related

ActiveSync Issue...Server Changed ReSync Required

Hello,
I was unsure of which thread category to post this, so I did a couple, Hacking and this ROM, sorry if this is misplaced. Correction and criticism welcomed.
Here is the issue...
Have a AT&T Fuze with the NRG v2.0 41609 ROM. Running MSO2007, specifically Outlook 2007 through Exchange on my company's network. I do not know what Exchange server version we are running.
On occasion, perhaps 1-2 times per day I must completely resync my Fuze contacts, calendar, etc, etc with Outlook 2007. Why? The "server" changed. Sorry, the error message I recently got and have gotten in the past essentially says the data on the server has changed and I must resync all of the data the Fuze. I do not recall the EXACT message. Bottom line though is nothing "changed" at least by me.
Also, under the Settings > Connections there is a "Edit my Proxy setting choice and it auto checks and completes an entry xxxxxxx.com for the server address. I have unchecked, rechecked, etc hoping this helps aovid this regular resync.
Lastly, the resync takes about 90 minutes given all of the contacts, calendar, email and if it did not take so long I would not fret about it.
So why and why might I change to avoid this.
Thanks in advance,
m0
P.S. I search but frankly was uncertain what to put as search words to increase the applicable hits
Picture has been added.
I had the same problem often with my previious phone Motorola Q6h. However, I don't remember how I have dealt with it. Try to syncronize by bluetooth...
This is an old bug. It is across XP, Vista, Vista 64 bit, WM 5.0, 6.1 & 6.5.
There are a couple of alternatives. Most report that using BlueTooth solves the problem. Another option is to use Emoze, but that is not flawless either. My fix is less friendly, but has worked for me 100% of the time. I do this every time I flash a new ROM.
Do the following:
1) Hard Reset - I know, a pain.
2) Set Owner information
3) delete old partnership on PC
4) reboot PC
5) connect phone to PC and select default sync options. After initial sync, with the phone still connected, on the PC go to ActiveSync or WM Device Center and change your sync options to your own liking; 2 weeks of email, notes etc...
6) let it fully sync
7) after it does the second full sync (still first connection) disconnect the phone
8) On the phone, Start>Settings>Connections>USB to PC> deselect "enable Faster transfer" or "Advanced Networking" depending on 6.5 or 6.1.
9) >OK - Soft reset
10) after phone comes back to life reconnect to PC and syncing should work fine.
I think the problem has to do with timing on the faster USB transfer rate. The PC is expecting a response and when the phone does not give it fast enough, it throws an error and you get to sync from scratch.
The only downside I have found for not having the faster transfer rate is it takes a bit longer to sync. That is why I like to change to my options (step 5) before I disconnect the first time. The big transfer is faster. After that it is just updates, so speed is not as important.
The only other down side is that if you own a RedFly, it requires the Advanced Connection which screws up your activesync. But the RedFly does not work well with the Touch Pro anyway and not at all with WM 6.5.
Hopefully this will work for you.
Doug M.
90 Mins for a sync? Crap... Do you have a large number of contacts (how many), or calandar items, or email? THe most mine has ever taken is about 2 minutes to do its initial sync OTA, not on a PC.
Are you syncing OTA or connecting to on a PC?
Guys, thanks of the help on the ActiveSync issue. I fashed a new NRG ROM and so far all is ok with thew sync. I do have some other OCD items that I am working on, like all blue highlights, blue / black Tachi phone, getting HTC Blue.task to be blue, EzInput 2.0 FULL (vs. compact) with arrows and blue character key press, etc, etc so so far no AS issues.
As far as how much stuff I have?
1600 contacts
2500 calendar items
100 emails (only Ocutlook IN and OUT boxes)
Again thanks.
If you have nay insight on the other items, please PM or post.
Best,
m0
i found a fix that works almost flawlessly. i get this problem maybe once a week and it's a pain in the ass.
go into activesync settings (when not connected) through your phone. uncheck email (hit yes if it promts you for deleting emails, etc). Re-check, connect, re-sync. That usually does it for me. If not, try syncing after deleting emails and then disconnecting, checking emails again then resyncing.
hope it works for you guys too!!

Exchange mobile sync working... Except Calendar???

I got my phone to repairs because of a broken touchscreen.. Nicely done by HTC, they came to pick it up and returned a new unit a week later. Very good service...
However, now there's something strange going on.. I've reconfigured the Exchange mobile sync part with OWA server and all. Now everything (Mail and Contacts) is synchronizing nicely, except my Calendar??
When Calendar is being synced, you can see it tries 3 times and then a "cannot connect to server" error.. This seems odd, because for contacts and mail it connects perfectly to the exact same server...
I tried to configure it on 2 firmware versions, the original and the rooted Modaco rom, no change.
Is there some logging going on where I maybe can pinpoint the problem??
Out of the blue it works again

gmail will only sync on WiFi

So I've been having a gmail sync issue for a few days now, don't know why. I'm running rooted stock with the black gloss theme. When I connect to WiFi I get gmail no problem butover tmo data I have to manually sync it. I did the clear data thing, same issue.
I see this too. Don't know if there is a workaround but it does seem strange that it acts this way. What if you don't have WiFi?
The thing that bothers me even more is the GMail doesn't allow you to Copy text??? This is weird considering Google made both GMail and Android. I understand that issue will be resolved with Froyo though.
Let us know if anyone knows how to allow for the updating of Gmail without WiFi.
I have a similar problem. My Gmail will sync randomly on 3g and syncs perfectly fine on wifi.
I have no problem getting or sending email, but if i change the "label" and move it to another folder, it will only move it on my phone, if i go to gmail on the computer the stuff will still be in my inbox.

Xperia M4- Stuck At Google Setup After Factory Reset

Could not add google account > did factory reset > can not get through initial setup
Hi guys,
All was well except when I tried to add a google account this happened
screen 1
Just a sec...
screen 2
Add your account
google
sing in to get the most out of your device. i
Enter your email [I enter my email and have tried others for testing]
screen 3
Error sorry there seems to be a problem. Please try again.
For troubleshooting I tried
Disabled 2FA on google account
Removed account from other device
rest app settings
sign in via multiple apps, contacts, playstore, youtube, add accounts et cetera
Enabled Backup my data and automatic restore
Connected via VPN
Update system software
Nothing worked so I did a factory reset. Now the part of the initial setup that is supposed to add a google account gets stuck on
"Couldn't sign in
Can’t establish a reliable connection to the server"
But I really mean stuck, there are no buttons on the screen, no possibility to slide down the task bar or go to home screen because this is happening as part of the initial setup steps. Volume and power buttons work so I can turn it off and turn it on again after which it enters the initial setup and the same thing happenes again as there is no option to skip this step or skip set up as a whole.
There are quite a few google results for
"Couldn't sign in
Can’t establish a reliable connection to the server"
But they all involve interacting with options and settings which I can not do. How can I boot the phone without it launching the initial setup process?
Phone is E2363, the 16G dual sim version. Thanks if you can help
Did you restore via PC Companion?
Chris_Castro said:
Did you restore via PC Companion?
Click to expand...
Click to collapse
Good idea! That allowed me to get past the initial set up and into the system. Now every time I try to add my google account I get
"Couldn't sign in
Can’t establish a reliable connection to the server"
So far I have
Tride through different apps
Confirmed the clock is correct
Disabled 2FA on google account
Enabled Backup my data and automatic restore
Reset app preferences
Any other suggestions? The other option google finds is to root the phone and modify the host file as per http://m.youtube.com/watch?v=kRmW2hO-4tk
I would rather not but if that is the only fix the question is how to root this device?
I would create another gmail account. And check internet connection (wi-fi or 4G).
Chris_Castro said:
I would create another gmail account. And check internet connection (wi-fi or 4G).
Click to expand...
Click to collapse
Its does not get to the stage of entering a gmail account. Internet connection is good, works on other apps
bitedge said:
Its does not get to the stage of entering a gmail account. Internet connection is good, works on other apps
Click to expand...
Click to collapse
Try tapping all four corners of your screen, in a clockwise motion (start top left and move to the right) make sure you hit the corner of your screen. it should skip setup, then go to app in settings and clear the data of all your google apps (playstore and google services ect) should work afterwards.
Clarkiieh said:
Try tapping all four corners of your screen, in a clockwise motion (start top left and move to the right) make sure you hit the corner of your screen. it should skip setup, then go to app in settings and clear the data of all your google apps (playstore and google services ect) should work afterwards.
Click to expand...
Click to collapse
I am past set up and into the system (is it possible to edit thread title?) (the way to skip the add google account in setup was to not have any internet connection) but in the system the problem happens when trying to add a google account.
I have deleted all app data or cleared cache (whichever was available) for all apps starting with the word google including those you mentioned. No change to the problem every time I try to add my google account I get
screen 1
Checking info...
screen2
Couldn't sign in
Can’t establish a reliable connection to the server
This was fixed when I tried with a different internet connection/ISP. Its not that I was not online before but that my ISP has dumb protocols that were stopping this from working. Thanks for your responses.
Hello Bitedge,
And now google play store and other google services do connect via your own internet connection too?
I'm facing the same problem you described, just out of the box my xperia m4 aqua will connect to google on every connection except my home wifi.

Exchange Email - Credentials needed error

Hi all,
I have an LG G7 One running the stock OS with the latest March security update. Ever since the February security update I've noticed this issue.
I'll periodically get a notification saying Credentials needed. Enter credentials for (my exchange work email). I click o it and enter my username and password and I get an error that they're incorrect (they're not). I've confirmed all settings in terms of domain, server, port, and security type. This account works fine on my iPad and Windows 10 mail. I've tried removing the account from my device and adding it with no help. I've cleared cache from the Gmail app with no help. The weird part is that every now and then it's able to sync successfully. It happens at inconsistent times of the day and there seems to be no patterns in terms of being connected to a certain wifi network or being in a certain location. Does anybody have any ideas of what might be causing this or what I can try to pinpoint and eventually solve the problem?
Thanks!
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