A week ago I purchased a used Xperia Z4 tablet from Amazon. I had been wanting this tablet since it was announced and when I saw a used one for $496 I couldn't resist.
When I received the tablet it was in like new condition Plastic still on the screen etc., but when I powered it on it went into protect mode.
Oh well I figured I would just go on XDA an I would have it fixed in no time. Well I was wrong lol.
With this new MXTP software at bootloader level and no way to unlock root or anything else once activated, I gave up and called Amazon. They couldn't help me get out of protect mode. I called Sony.
Sony told me that I could send it in to be repaired. When they tried to create an rma they didn't know how because the Tablet has not been released in the USA, and it is not in there system.
They would have call there repair facility and figure out how to get it repaired.
After a week and a half of phone calls, Sony finally told me none of there repair facilities in the USA know how to work on this tablet. And They could not tell me where I could get it fixed.
Does anyone know how to fix this? or where in the USA I can get this tablet fixed?
Thanks in advance.
You need to send it back to Amazon as faulty and suggest that they send you a new one. This is all to similar to iphones and I can see this happening many times. The seller should have disabled my Xperia first.
Sent from my C6603 using Tapatalk
They can't send me another one because this is the only used one they had in stock. They also offered me another 25% off if I kept the tablet. Even if it cost me another $100 to get it fixed it would be worth it. I just need to know where I could send it.
Wow! I can't believe there is no one on XDA who even knows where I could send this tablet to get fixed. I guess it's back to Amazon
I finaly got into the tablet. I reflashed my software using PC Companion. That gave me enough time on startup to fly through the setup. (skip everything) before protected screen kicked on.
I restarted the tablet and had enough time to go into settings/ users and add a user. I can now use the tablet on that user account. I just dont have access to all settings.
Funny thing is I again restarted the tablet, went into security so I could try to deactivate my xperia but it wasn't activated. I was thinking about trying to activate and see if it would let me log on the owner account but I don't know if my bootloader is unlocked (the tablet was advertised as unlocked when I purchased) And I don't want to risk bricking it. Any advice?
I had the same problem. I sent my back since of software issues. I made a factory reset first. Shut the tablet down, packed it and sent it back. The vendor sent it back to me since the tablet was still locked. I typed in my password and after this step the factory reset was finished and the tablet started with the initial setup wizard. Try to ask Amazon to tell you the last owner. I guess this guy did the same like me. Reset und sent it back without unlocking it as final step. On the other hand it's weird to do such step after a factory reset. No other device I know requires such step. Maybe he can help you?
Gesendet von meinem Nexus 9 mit Tapatalk
myXperia is a security feature
As such it is not meant to be deactivated via factory reset.
A thief or malicious user has to unlock the device first to make it useful.
If you loose the password SONY has to "repair" it.
If you had unlocked your bootloader and activated myXperia afterwards SONY has to repair it (you bricked it).
If you unlock your bootloader (e.g. for rooting or flashing a custom ROM) you should DELETE myXperia after that if you stay on stock ROM.
Otherwise by accident or by a malicious/unknowing user of your tablet it could be morphed into a paper weight.
Ericnfla said:
I finaly got into the tablet. I reflashed my software using PC Companion. That gave me enough time on startup to fly through the setup. (skip everything) before protected screen kicked on.
I restarted the tablet and had enough time to go into settings/ users and add a user. I can now use the tablet on that user account. I just dont have access to all settings.
Funny thing is I again restarted the tablet, went into security so I could try to deactivate my xperia but it wasn't activated. I was thinking about trying to activate and see if it would let me log on the owner account but I don't know if my bootloader is unlocked (the tablet was advertised as unlocked when I purchased) And I don't want to risk bricking it. Any advice?
Click to expand...
Click to collapse
This kind of new protection cannot be activated with an unlock bootloader, as Sony mentions on their website when the bootloader is unlocked, the protection cannot be ensured. So sorry but your tablet doens't have and unlocked bootloader.
On why nobody answered you, it's very simple, this is not a Sony forum !
On the actual "issue" now, Sony can unlock it on the service centers, technically this can be done in any authorized center - it's a software thing - but they have probably not been trained to do so yet in the US. Makes some sense since this new protection scheme is new , only tablet Z4 and a couple of other devices have it. Sony requires a proof of purchase and this actions is logged so that it can be tracked back to the center/agent that has done the unlock procedure.
So you have two options: Send it back to Amazon, communicate with Sony again, point them to their website https://talk.sonymobile.com/t5/FAQ/My-Xperia-Theft-Protection/td-p/998346 and hope they will respond with a service center that is aware of this unlock procedure.
Related
Hi to all!
I need some help for a urgent problem!!!!!
I bought 2 weeks ago a new xperia neo in a big chain store. I haven't rooted it, flashed,.. I haven't done nothing like this.
In this days I have tried to do the update at the firmware 0.62 but SEUS and Pc Companion says that I have a modified software and I can't update.
So I think they have sold me an used phone.
With the *#*#7378423#*#* code I have seen that it's write:
Rooting status:
Bootloader unlocked: Yes
So, i have understand that the bootloader is unlooked and the phone is surely used, it's right??
How can I demonstrate that the modifying has done before the date I have bought it?
There is a date of the flashing saved or an other way to demonstrate that the phone is used and it was modified before I bought it???
Please help me because I don't know what to do!!
Thanks.
pioloo said:
Hi to all!
I need some help for a urgent problem!!!!!
I bought 2 weeks ago a new xperia neo in a big chain store. I haven't rooted it, flashed,.. I haven't done nothing like this.
In this days I have tried to do the update at the firmware 0.62 but SEUS and Pc Companion says that I have a modified software and I can't update.
So I think they have sold me an used phone.
With the *#*#7378423#*#* code I have seen that it's write:
Rooting status:
Bootloader unlocked: Yes
So, i have understand that the bootloader is unlooked and the phone is surely used, it's right??
How can I demonstrate that the modifying has done before the date I have bought it?
There is a date of the flashing saved or an other way to demonstrate that the phone is used and it was modified before I bought it???
Please help me because I don't know what to do!!
Thanks.
Click to expand...
Click to collapse
do nothing and thank them they saved you hours of stress
thats great news why complain but if it breaks then your nacked because of warenty void
wasnt the box sealed? does the phone look new? (no scratched, finger prints etc.).
are you sure it says "Bootloader unlocked: Yes"? or is it "Bootloader unlock allowed: Yes"?
if it is the second, it only means the phone was not locked by an operator. mine has the same message and no problems updating with pc companion (went from .42 to .58).
if you want to know if it is rooted, try using an application from market that requires root (droid wall, proxy droid, root explorer etc.)
kormatoes said:
do nothing and thank them they saved you hours of stress
thats great news why complain but if it breaks then your nacked because of warenty void
Click to expand...
Click to collapse
Yes, but I have payd it like a new one and I want to have the guarantee at least up to ICS.
woody.woodpecker said:
wasnt the box sealed? does the phone look new? (no scratched, finger prints etc.).
are you sure it says "Bootloader unlocked: Yes"? or is it "Bootloader unlock allowed: Yes"?
if it is the second, it only means the phone was not locked by an operator. mine has the same message and no problems updating with pc companion (went from .42 to .58).
if you want to know if it is rooted, try using an application from market that requires root (droid wall, proxy droid, root explorer etc.)
Click to expand...
Click to collapse
In the box I haven't seen any seal, but the phone looks new.
Yes, it's "Bootloader unlocked: Yes"
I have tried but I haven't root privileges, maybe they have flashed a stock rom to sell it like new?
Believe me you will get ics
Sent from my MT15i using Tapatalk
pioloo said:
Yes, but I have payd it like a new one and I want to have the guarantee at least up to ICS.
In the box I haven't seen any seal, but the phone looks new.
Yes, it's "Bootloader unlocked: Yes"
I have tried but I haven't root privileges, maybe they have flashed a stock rom to sell it like new?
Click to expand...
Click to collapse
You still get Ics , flashtool my friend ;-)
Sent from my MT15i using xda premium
Well I'd not have paid for this phone, it's obviously used. Would you buy milk that some hairy fat guy opened, took a sip of and then sealed the package? Would you buy a phone for full price that some guy used and did who knows what? You'd really pay for used phone as much as for new phone? You'd really cheer for being cheated?
So for OP, you asked a fair question. The answer is, this phone is used and you're being robbed of your money, unless you paid noticeably less than for new Xperia neo. So do what you will, your money, your responsibility.
I would rather contact Sony Ericsson first and then the shop you got the phone from.
the seal would have to be on the box. you cant open the box until you cut the seal. mine was opened in front of me and the seller had some trouble cutting the seal.
i would guess somebody messed with its software (the company that imported it), but not used the phone per se. some smaller companies import locked phones and unlock them then sell as "unlocked" phone (usually at lower price than official retailers). they replace the original SE seal with their own seal.
if you payed less than usual price, i would say mess with the software yourself and make it suit your needs/wishes.
I'd not be so trusting, this phone could have been in use for a week. I've noticed some reseller shop employees having that mentality "I'll just use it for a week, as long as no one notices I am fine."
It could even be a developer phone, which you get for almost free.
How do you make the difference what is what with such a phone? What if sometime later you need to take it for guarantee repairs and Sony tells you "you messed the phone up, now you got to pay for services"
This "shut up and hope you're lucky" is just silly. It's cheating by a company, isn't that awful already?
Breaking a guarantee provided by company is your choice. It's your phone, your money. This guy didn't have a liberty to even make that choice. So...
Yes, I've paid like for a new one, for this I feel cheated.
So I don't know what to do, sure I'll go to talk with the vendor (that is a big chain, and for this I thought I could trust, but evidently I was wrong)
But at the moment I have no proof if they tell me that I flashed it...
For this I'm looking for everything that can proof that the flash was before the sold date.
Anyone know if it's possible explore the files on the phone memory to see the creation date??
Or other things like this?
and thanks to everyone for the help!!
P.S.: I've looked also for the deleted files on SD but unfortunely it seems new (or formatted very well)
https://market.android.com/details?...sMSwxLDEsImNvbS5lc3Ryb25ncy5hbmRyb2lkLnBvcCJd
install this and try to see the proprieties of system folders, to see system files you need root, but if you want to go talk to them don't root it before.
dioggo92 said:
install this and try to see the proprieties of system folders, to see system files you need root, but if you want to go talk to them don't root it before.
Click to expand...
Click to collapse
Thanks for the great idea!!
I've tried with this but it doesn't shows the internal memory, only shows the SD memory,but I have also tried with "File Expert" and it shows me all the internal memory and there is the date of some files:
- some files are dated 01/jan/1970 "I think the ones of the xperia factory installation"
- some are dated with the date of today
- but there are also some files modified in september / october
now I hope the final question I have to ask you...
Which are the files/directory that you can modifying only flashing/rooting, and not in the normal use??
so they can't say me that they have only opened the phone but is a proof they have modyfied it!!!
If its really a big chain as you say, I doubt they will challenge you on it. People saying "It was like that when I got it" is something I doubt they hear a lot from people who just bought the phone, wanting it exchanged.
People who make warranty claims in such situations, I'm sure they've heard it plenty.
Basically the more time you wait, the more suspicious it will seem. Think about the scenario:
1. Someone buys a new phone.
2. Goes home, discovers its likely been used before.
3. Next days returns it, showing the bootloader was already unlocked.
The alternative explanation for the shop, is that you unlocked it yourself in the first day, and then immediately got cold feet about unlocking the BL and returned it. They are unlikely to push such an unlikely alternate theory.
I know it might not have been just a day, but you see my point: the shorter the time, the less likely you are to be challenged. A reputable shop in this situation will not doubt you (not likely, at the very least).
If they don't accept your story, say you'll to escalate it to a local authority or by contacting SE (e.g. if employees use the phones, the managers will know about this, and would fear it becoming public in an investigation by someone else; if it was unlocked by someone else, they risk exposing less-than-ideal distribution channels).
Also, ignore those who are saying you should be happy with an unlocked BL. The official BL unlock is so simple (which is what it is if SE rejected the device), you would never need someone to do it for you. If you wanted a secondhand preunlocked device, you should pay secondhand price.
Well if it was me I would be happy but where im from this just would not happen "i hope this is the case"anyway but like he said iff you don't return on day one more fool you moral of the story just flash what you want and move on
Sent from my MT15i using Tapatalk
kormatoes said:
Well if it was me I would be happy but where im from this just would not happen "i hope this is the case"anyway but like he said iff you don't return on day one more fool you moral of the story just flash what you want and move on
Sent from my MT15i using Tapatalk
Click to expand...
Click to collapse
same opinion here , just move on man , appreciate what you have got
How was it unlocked, if it was the official way then they will know when the key was requested get that and return the phone to the supplier.
Sent from my MT11i using Tapatalk
mpiekp said:
How was it unlocked, if it was the official way then they will know when the key was requested get that and return the phone to the supplier.
Sent from my MT11i using Tapatalk
Click to expand...
Click to collapse
I hope!
I have talk with the shop and I returned the phone to the Sony reparation center and if they found I haven't modified the phone, the shop said will give me a new phone...
P.S.: I know the Unlock of bootloader is a good thing but maybe the phone was used in wrong ways and damaged in something! I don't know, and sure I haven't the guarantee.
So, if I want isn't too difficult unlock it, but before I have the full guarantee and I'm sure no one has used it.
if I wanted to buy a used phone at least I could save some money!!
I posted earlier after I bricked my SONY tablet S when I tried to flash Jellybean (which I now realize I shouldn't have done).
I contacted SONY about the tablet and told them it was stuck in a boot loop, they had me try and do a hard reset (which didn't work).
They sent a box with a form for me to fill out and to send the tablet back to them. The fine print says that if I opt not to have it repaired after they diagnose the problem it will cost me $100.
Is a software only repair typically much more (or even less?). I am reluctant to send it in for repair if it will be expensive, if it is $100 or less I don't mind. does anyone know the costs?
thanks
soilchemist said:
I posted earlier after I bricked my SONY tablet S when I tried to flash Jellybean (which I now realize I shouldn't have done).
I contacted SONY about the tablet and told them it was stuck in a boot loop, they had me try and do a hard reset (which didn't work).
They sent a box with a form for me to fill out and to send the tablet back to them. The fine print says that if I opt not to have it repaired after they diagnose the problem it will cost me $100.
Is a software only repair typically much more (or even less?). I am reluctant to send it in for repair if it will be expensive, if it is $100 or less I don't mind. does anyone know the costs?
thanks
Click to expand...
Click to collapse
Had the same issue... i went to the sony store n they told me it would be $175... I dont think its worth it. Im praying someone will figure how to load adb in sony's new recovery. I have rooted every android device ive owned since the G1 n i have never had this happen to me before.
Peeeezly said:
Had the same issue... i went to the sony store n they told me it would be $175... I dont think its worth it. Im praying someone will figure how to load adb in sony's new recovery. I have rooted every android device ive owned since the G1 n i have never had this happen to me before.
Click to expand...
Click to collapse
I hope someone comes up with a solution as well. I am about ready to abandon the tablet (and sony products).
I am debating sending it to SONY since it won't cost me anything to mail it in the fedex box they sent. The form they send with it outlines the minimum cost but only had me sign to acknowledge i will lose data. But there is no way for them to charge me if I opt not to have them fix it. they don't have my credit card information.
I figured the worst case scenario is that they will not tell me the repair cost until I give them a credit card number.
soilchemist said:
I hope someone comes up with a solution as well. I am about ready to abandon the tablet (and sony products).
I am debating sending it to SONY since it won't cost me anything to mail it in the fedex box they sent. The form they send with it outlines the minimum cost but only had me sign to acknowledge i will lose data. But there is no way for them to charge me if I opt not to have them fix it. they don't have my credit card information.
I figured the worst case scenario is that they will not tell me the repair cost until I give them a credit card number.
Click to expand...
Click to collapse
At this point a replacement with all the specs, and maybe running jellybean maybe a cheaper option. It's old technology now. I have a bricked one myself, and I wish I would have come here first to see all the threads like this.
It would make sense to me if they treated these devices like Windows or Linux in the sense that you can upgrade if your hardware supports it.
I love these forums because of all the 3rd party support your receive. I have an Optimus G running Kitkat which I am loving right now. Now I tried to bring JB to my Tablet, and this happens. I am still thankful for developement, because I have had many android devices, and this is the first time I have had this issue.
This is clearly an issue with the software, and I would not give Sony the satisfaction. I would imagine that there are alot more people that bricked and want to sent it in. Sony does not want you to recover so easily. I would think they have some way to easily fix this with a Jtag or something. You would be probably be buying a new one soon anyway. Sometimes when something like this happens, it may be best to cut ties.
Purchased a used Nexus 9 on Ebay factory reconditioned.
Unit's arrived with someone's email info associated with it.
Factory reset within Android seems to do not much of anything, I haven't done anything in recovery yet as I read that might require the registered owner's password.
Tried to unlock the bootloader so I could flash a fresh image but getting that permission is denied
What steps do I need to take to remove the other user, make myself the owner, unlock the bootloader, and rid myself of them? I'm about to email the person who's listed as the owner and see if they're willing to help in the event I need them to do something
Thanks!
What happens when you remove their email from Accounts in settings?
Sent from my XT1528
mildlydisturbed said:
Purchased a used Nexus 9 on Ebay factory reconditioned.
Unit's arrived with someone's email info associated with it.
Factory reset within Android seems to do not much of anything, I haven't done anything in recovery yet as I read that might require the registered owner's password.
Tried to unlock the bootloader so I could flash a fresh image but getting that permission is denied
What steps do I need to take to remove the other user, make myself the owner, unlock the bootloader, and rid myself of them? I'm about to email the person who's listed as the owner and see if they're willing to help in the event I need them to do something
Thanks!
Click to expand...
Click to collapse
That's a new security feature in 5.1. You either need to get the former owner's username and password, or return it for a refund.
Ace42 said:
What happens when you remove their email from Accounts in settings?
Click to expand...
Click to collapse
As I recall it didn't let me
cam30era said:
That's a new security feature in 5.1. You either need to get the former owner's username and password, or return it for a refund.
Click to expand...
Click to collapse
It's running 5.0.1
Just talked with Google support - man they're easy to contact as a note. He said since 5.0.x didn't have the feature that locks the username and password in through a HBoot factory reset so to try it there. I'm at minute 9 of waiting for the thing to reboot to see if it worked or if it's going to ask me for a password.
We shall see however
After two hours it didn't boot. Got into recovery, factory reset doesn't seem to work, plenty of errors about trying to delete folders.
Took Google's suggestion and downloaded an image that was still in the 5.0.x range and tried flashing it ... get nothing but errors PU-FAIL
Noticed the hboot version number was for the WiFi, was sold it as an LTE/CDMA... downloaded the correct WiFi-only stuff, flashing fails.
It updates BCM, then PU-FAIL and something else on everything else.
Unit doesn't boot any more.. just sits at the spinning balls screen.
Think I got a lemon...
Managed to get it to mostly flash 5.0.2 - first part flashes fine, second part fails on .sig missing, extracted and flashed everything individually - cache failed a few times, few times it flashed fine, always throws up errors in recovery that it can't write it.
I'm beginning the believe the unit was refurbed and they missed a bad EMMC
mildlydisturbed said:
Managed to get it to mostly flash 5.0.2 - first part flashes fine, second part fails on .sig missing, extracted and flashed everything individually - cache failed a few times, few times it flashed fine, always throws up errors in recovery that it can't write it.
I'm beginning the believe the unit was refurbed and they missed a bad EMMC
Click to expand...
Click to collapse
Return it. Never buy electronics on ebay...there is no official warranty and after 60 days, the buyer protection of paypal terminates so you have no leverage with the seller in case of problems. Also, seller refurbished items are the worst as they repair things with no finesse and dont usually do a very good job of diagnosing the issue or replace with cheap parts. I have a lot of experience in refurbishing as I am a Samsung trained technician that works for a major Canadian retailer that has licensed repair centers across the country. I often try to make money on the side by buying broken Samsung phones and tablets and going through official channels to get replacement parts. Official replacement parts are more expensive but I get them at wholesale cost. What I have learned in my years of dealing with replacement parts is that a lot of those that use chinese replacement parts often end up with more problems than they had...you often see that in screen replacements, some of the quickest and high profit margins, using chinese parts will leave you with problems such as undercalibrated screens, low precision digitizers, backlight bleeding, and such. eBay is the biggest market for those parts and a high percentage of sellers on these channels make a living off those repairs. In any case, bad idea.
Yup, initiated a return. Wasn't what I ordered (ordered LTE/CDMA version, got WiFi), bad EMMC. as far as I can tell - I can flash 5.0.2 but always getting cache errors on clear and never able to do anything.
After a few more flashing experiences I found that I had about a 90% chance of successfully flashing a partition and about a 70% chance of getting into recovery.
These of course should have been 100%.
Thing's boxed up, sitting with a return label on it in the outgoing mailbox at work. Ah well, was interesting being a nexus owner if only for a couple of days
Here's the background: rooted my Kyocera Brigadier last June with King Root. Installed Titanium Backup and used it to delete Verizon's bloatware from the system. I did not make backups of the programs I deleted. Phone has run great, except the last few months would not notify me when voice mail messages were left for me. In November started getting notices for updating system to Lollipop. I've been exiting out of the notice half a dozen times a day ever since. Finally, three nights ago decided to do the update. Charged battery to 100%, backed up programs and settings with Titanium backup, and tried to delete King Root. There was no option to uninstall the app in App Manager, so I disabled and re-started phone. Checked phone for root with Root Checker, found it was no longer rooted, and initiated the update. After an hour, phone would vibrate, display "Powered by Android" then the "Kyocera" splash screen, then go black, and go through the cycle all over again. I plugged the phone in to keep it charged, and let it run the cycle over night without trying to interrupt it in case the update was taking longer than expected. Next morning, same thing - vibrate, splash screens, black screen, repeat. So, I have found that I can get the phone into stock Recovery, and I have executed the "factory reset", and "clear cache" commands. Phone still does the bootloop routine. Does anyone have any suggestions on how to rescue my phone?
Same thing happened to me last night! So aggravating! I've been searching all day and found nothing for this phone. There's not much support since the bootloader is still locked down. Couldn't find a stock rom or anything otherwise we might be able to flash it through fastboot. I think we may just be screwed unless Verizon will replace it. Probably gonna try to get a replacement tomorrow. :crying:
A guy at the Verizon store fiddled with it yesterday for 1/2 an hour, mostly going into Recovery and doing the same things I already tried. They said, "sometimes these old phones aren't compatible with the new software", then offered to sell me a new phone. I asked, and they said that there is no service place to send the phone for repair, Verizon just treats these units as disposable. Break it and it's time for a new one, at your own cost, even if it's Verizon's update that broke it. I'll be checking with Verizon support to see if the guys in the store were mistaken about repairs, but I suspect they know what they are talking about. I may fiddle with the "Software Update Assistant" (I found on the Verizon website) later this evening, and see if it will work with the phone in Recovery.
Is there a way to permanently disable the OTA notification?
giltwist said:
Is there a way to permanently disable the OTA notification?
Click to expand...
Click to collapse
I'm not sure. You could check under Settings > System Updates to see if there's a disable option under there.
OlafTheOx said:
A guy at the Verizon store fiddled with it yesterday for 1/2 an hour, mostly going into Recovery and doing the same things I already tried. They said, "sometimes these old phones aren't compatible with the new software", then offered to sell me a new phone. I asked, and they said that there is no service place to send the phone for repair, Verizon just treats these units as disposable. Break it and it's time for a new one, at your own cost, even if it's Verizon's update that broke it. I'll be checking with Verizon support to see if the guys in the store were mistaken about repairs, but I suspect they know what they are talking about. I may fiddle with the "Software Update Assistant" (I found on the Verizon website) later this evening, and see if it will work with the phone in Recovery.
Click to expand...
Click to collapse
I would definitely talk to tech support, I chatted with a Verizon rep because I had to activate an older phone because of this problem and they said that would be the best option. I'm not totally confident in the knowledge of a lot of Verizon store employees. I think if this happens because of their update then it should be their responsibility to replace or repair the phone free of charge and if we complain loud and long enough then we might get somewhere. As for the "Software Update Assistant" is that a downloadable program? I checked on the Verizon website and I'm having a hard time locating it if it is. From what I read it looks like it's something that starts up when you plug the phone in but of course it would have to be working already. Also, I don't think this phone has a download mode which would allow the computer to pick it up as a USB device. I know if you boot it into the bootloader it will show up as Android Bootloader Interface so maybe we can do something from there. I couldn't get mine to show up while in recovery mode. Maybe if someone can get a copy of the Verizon firmware update we can flash the update through ADB.
OlafTheOx
I found the upgrade assistant on my computer actually so no need for the link. If you need the program, PM me and I'll send it to you somehow. Maybe you can do something with it. I messed up my recovery mode so I can't boot into it to see if it will work but it's not doing anything in the bootloader. If you happen to have a copy of your recovery.img that would be amazing. If you can fix yours and then make a copy of the recovery.img that would be much appreciated. Let me know.
Update:
After some research, I discovered DMClient is the app that handles OTA updates on our phone. Froze it in Titanium Backup (Pro needed). Boom. No more annoying OTA notifications.
giltwist said:
Update:
After some research, I discovered DMClient is the app that handles OTA updates on our phone. Froze it in Titanium Backup (Pro needed). Boom. No more annoying OTA notifications.
Click to expand...
Click to collapse
Could you possibly make a copy of your recovery image? I can't seem to find anything of any use for this phone on any forums.
leblanca7x said:
Could you possibly make a copy of your recovery image? I can't seem to find anything of any use for this phone on any forums.
Click to expand...
Click to collapse
I have a TWRP-made backup of my recovery, if that would help? I made it by fastbooting (NOT FLASHING) the TWRP build found here:
https://basketbuild.com/devs/Captain_Throwback/Kyocera_E6782/TWRP/KK
PM me and I can give you a temporary dropbox link.
I need the stock rom or some sort of file to restore my Brigadier. Please PM me with links. And what program do I use to load the rom into this phone?
Well, if anyone is interested, my phone is up and running. I wound up sending it to the Kyocera repair center in Texas. They took about 3 weeks to make the repair and ship it back to me. They installed Lollipop (along with all the Verizon bloatware). It appears that they did the repair under warranty, which surprised me, since I bought the phone used last summer. No invoice to pay. Cost me $20 to insure and ship it by UPS. The info on how to send it in is at this address https://www.kyoceramobile.com/support/repairs/united-states/faq/ Be warned, they were not very communicative about it. I got one email to acknowledge receipt of the phone, then it just showed up one day by FedEx. No paperwork in the box, just the phone. Not complaining, mind you, just try not to get too anxious while waiting if you send your phone in.
What version of Lollipop do you have now? I'm curious if it is the last... I was about to send my broken phone to repair center last year but decided to fix it myself... Now it's fully working without their help. LP without bloatware and with root. Good choice...
Sent from my E6782
Obsy said:
What version of Lollipop do you have now? I'm curious if it is the last... I was about to send my broken phone to repair center last year but decided to fix it myself... Now it's fully working without their help. LP without bloatware and with root. Good choice...
Sent from my E6782
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Click to collapse
Android version: 5.1.1
Software version: 2.906VZ
I've been getting prompts to update the firmware again. The prompts started 2 days after I got my phone up and running. Apparently, the repair center didn't have the latest version of Verizon's OS. The update prompts are for Software version: 2.955VZ according to Verizon's support website. Not sure if I'll try to root the phone any time soon, so I'm tempted to go ahead and do the update, hoping for the best since I haven't screwed with the system yet. I may try rooting with Kingroot again, if the unrooted experience turns out to be as aggravating as I expect it will be.
Anybody brave enough to try Flashfire to install the OTA (possibly) more safely?
Hi, i have the problem after my try to upgrade android version through assistant. My phone constantly tries to launch but cant, could you help me? what should i do? im not from usa.. maybe someone could send me a android version wich works for this phone, and it possible to install it? need your advise
OlafTheOx said:
Well, if anyone is interested, my phone is up and running. I wound up sending it to the Kyocera repair center in Texas. They took about 3 weeks to make the repair and ship it back to me. They installed Lollipop (along with all the Verizon bloatware). It appears that they did the repair under warranty, which surprised me, since I bought the phone used last summer. No invoice to pay. Cost me $20 to insure and ship it by UPS. The info on how to send it in is at this address https://www.kyoceramobile.com/support/repairs/united-states/faq/ Be warned, they were not very communicative about it. I got one email to acknowledge receipt of the phone, then it just showed up one day by FedEx. No paperwork in the box, just the phone. Not complaining, mind you, just try not to get too anxious while waiting if you send your phone in.
Click to expand...
Click to collapse
HeLLO, my friend tell me please the address and contacts of this servise center or maybe list of it. i have bootloop after trying updayting through verizon software update. And im in Ukraine now
All the information you need to send your phone in for service is at this webpage:
https://www.kyoceramobile.com/suppor...ed-states/faq/
I have an old AT&T Asus 9020A tablet. I got them new years ago thru my phone plan with AT&T. It wasn’t used much and is like new still.
Anyway, I take care of my mother and she likes games and painting by numbers on her iPad but she broke it and screwed up her charging port. I want to fix this tablet up for her.
I bet it wasn’t used 2 months and was just forgotten….I looked it up and completed a factory reset on it and wiped it clean. So I was trying to set it up and get her to painting again! It’s bout to kill her not having it..lol
I was setting it up and it wants the old email associated that was used to set it up. There is no way to remember that or even get it. I asked my daughter, she don’t remember. Anyway, are there any way I can use (reset) this tablet not knowing the old email that was associated with it? Where I can fix her up for her or am I just wasting my time? Any help would be greatly appreciated. Thanks in advance!
So it is FRP locked?
Arealhooman said:
So it is FRP locked?
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It’s not locked. It reset ever And started the initial setup as if it was new. It just wants the old gmail for some reason before it will accept the new one. It lets me start in the setting up her account on it but is asking for the old email for verification….. I don’t have it and there is no way to remember it unfortunately. I know they are there to keep folks from stealing them and that’s great. But 10 years later…LOL Is this possible?
what you describe (verify device with google account) is called FRP lock (factory reset protection). this is same on most/all official android devices to render device useless on theft.
however, the unofficial by-pass methods vary for each device model/android version. search on YouTube.