Here's the background: rooted my Kyocera Brigadier last June with King Root. Installed Titanium Backup and used it to delete Verizon's bloatware from the system. I did not make backups of the programs I deleted. Phone has run great, except the last few months would not notify me when voice mail messages were left for me. In November started getting notices for updating system to Lollipop. I've been exiting out of the notice half a dozen times a day ever since. Finally, three nights ago decided to do the update. Charged battery to 100%, backed up programs and settings with Titanium backup, and tried to delete King Root. There was no option to uninstall the app in App Manager, so I disabled and re-started phone. Checked phone for root with Root Checker, found it was no longer rooted, and initiated the update. After an hour, phone would vibrate, display "Powered by Android" then the "Kyocera" splash screen, then go black, and go through the cycle all over again. I plugged the phone in to keep it charged, and let it run the cycle over night without trying to interrupt it in case the update was taking longer than expected. Next morning, same thing - vibrate, splash screens, black screen, repeat. So, I have found that I can get the phone into stock Recovery, and I have executed the "factory reset", and "clear cache" commands. Phone still does the bootloop routine. Does anyone have any suggestions on how to rescue my phone?
Same thing happened to me last night! So aggravating! I've been searching all day and found nothing for this phone. There's not much support since the bootloader is still locked down. Couldn't find a stock rom or anything otherwise we might be able to flash it through fastboot. I think we may just be screwed unless Verizon will replace it. Probably gonna try to get a replacement tomorrow. :crying:
A guy at the Verizon store fiddled with it yesterday for 1/2 an hour, mostly going into Recovery and doing the same things I already tried. They said, "sometimes these old phones aren't compatible with the new software", then offered to sell me a new phone. I asked, and they said that there is no service place to send the phone for repair, Verizon just treats these units as disposable. Break it and it's time for a new one, at your own cost, even if it's Verizon's update that broke it. I'll be checking with Verizon support to see if the guys in the store were mistaken about repairs, but I suspect they know what they are talking about. I may fiddle with the "Software Update Assistant" (I found on the Verizon website) later this evening, and see if it will work with the phone in Recovery.
Is there a way to permanently disable the OTA notification?
giltwist said:
Is there a way to permanently disable the OTA notification?
Click to expand...
Click to collapse
I'm not sure. You could check under Settings > System Updates to see if there's a disable option under there.
OlafTheOx said:
A guy at the Verizon store fiddled with it yesterday for 1/2 an hour, mostly going into Recovery and doing the same things I already tried. They said, "sometimes these old phones aren't compatible with the new software", then offered to sell me a new phone. I asked, and they said that there is no service place to send the phone for repair, Verizon just treats these units as disposable. Break it and it's time for a new one, at your own cost, even if it's Verizon's update that broke it. I'll be checking with Verizon support to see if the guys in the store were mistaken about repairs, but I suspect they know what they are talking about. I may fiddle with the "Software Update Assistant" (I found on the Verizon website) later this evening, and see if it will work with the phone in Recovery.
Click to expand...
Click to collapse
I would definitely talk to tech support, I chatted with a Verizon rep because I had to activate an older phone because of this problem and they said that would be the best option. I'm not totally confident in the knowledge of a lot of Verizon store employees. I think if this happens because of their update then it should be their responsibility to replace or repair the phone free of charge and if we complain loud and long enough then we might get somewhere. As for the "Software Update Assistant" is that a downloadable program? I checked on the Verizon website and I'm having a hard time locating it if it is. From what I read it looks like it's something that starts up when you plug the phone in but of course it would have to be working already. Also, I don't think this phone has a download mode which would allow the computer to pick it up as a USB device. I know if you boot it into the bootloader it will show up as Android Bootloader Interface so maybe we can do something from there. I couldn't get mine to show up while in recovery mode. Maybe if someone can get a copy of the Verizon firmware update we can flash the update through ADB.
OlafTheOx
I found the upgrade assistant on my computer actually so no need for the link. If you need the program, PM me and I'll send it to you somehow. Maybe you can do something with it. I messed up my recovery mode so I can't boot into it to see if it will work but it's not doing anything in the bootloader. If you happen to have a copy of your recovery.img that would be amazing. If you can fix yours and then make a copy of the recovery.img that would be much appreciated. Let me know.
Update:
After some research, I discovered DMClient is the app that handles OTA updates on our phone. Froze it in Titanium Backup (Pro needed). Boom. No more annoying OTA notifications.
giltwist said:
Update:
After some research, I discovered DMClient is the app that handles OTA updates on our phone. Froze it in Titanium Backup (Pro needed). Boom. No more annoying OTA notifications.
Click to expand...
Click to collapse
Could you possibly make a copy of your recovery image? I can't seem to find anything of any use for this phone on any forums.
leblanca7x said:
Could you possibly make a copy of your recovery image? I can't seem to find anything of any use for this phone on any forums.
Click to expand...
Click to collapse
I have a TWRP-made backup of my recovery, if that would help? I made it by fastbooting (NOT FLASHING) the TWRP build found here:
https://basketbuild.com/devs/Captain_Throwback/Kyocera_E6782/TWRP/KK
PM me and I can give you a temporary dropbox link.
I need the stock rom or some sort of file to restore my Brigadier. Please PM me with links. And what program do I use to load the rom into this phone?
Well, if anyone is interested, my phone is up and running. I wound up sending it to the Kyocera repair center in Texas. They took about 3 weeks to make the repair and ship it back to me. They installed Lollipop (along with all the Verizon bloatware). It appears that they did the repair under warranty, which surprised me, since I bought the phone used last summer. No invoice to pay. Cost me $20 to insure and ship it by UPS. The info on how to send it in is at this address https://www.kyoceramobile.com/support/repairs/united-states/faq/ Be warned, they were not very communicative about it. I got one email to acknowledge receipt of the phone, then it just showed up one day by FedEx. No paperwork in the box, just the phone. Not complaining, mind you, just try not to get too anxious while waiting if you send your phone in.
What version of Lollipop do you have now? I'm curious if it is the last... I was about to send my broken phone to repair center last year but decided to fix it myself... Now it's fully working without their help. LP without bloatware and with root. Good choice...
Sent from my E6782
Obsy said:
What version of Lollipop do you have now? I'm curious if it is the last... I was about to send my broken phone to repair center last year but decided to fix it myself... Now it's fully working without their help. LP without bloatware and with root. Good choice...
Sent from my E6782
Click to expand...
Click to collapse
Android version: 5.1.1
Software version: 2.906VZ
I've been getting prompts to update the firmware again. The prompts started 2 days after I got my phone up and running. Apparently, the repair center didn't have the latest version of Verizon's OS. The update prompts are for Software version: 2.955VZ according to Verizon's support website. Not sure if I'll try to root the phone any time soon, so I'm tempted to go ahead and do the update, hoping for the best since I haven't screwed with the system yet. I may try rooting with Kingroot again, if the unrooted experience turns out to be as aggravating as I expect it will be.
Anybody brave enough to try Flashfire to install the OTA (possibly) more safely?
Hi, i have the problem after my try to upgrade android version through assistant. My phone constantly tries to launch but cant, could you help me? what should i do? im not from usa.. maybe someone could send me a android version wich works for this phone, and it possible to install it? need your advise
OlafTheOx said:
Well, if anyone is interested, my phone is up and running. I wound up sending it to the Kyocera repair center in Texas. They took about 3 weeks to make the repair and ship it back to me. They installed Lollipop (along with all the Verizon bloatware). It appears that they did the repair under warranty, which surprised me, since I bought the phone used last summer. No invoice to pay. Cost me $20 to insure and ship it by UPS. The info on how to send it in is at this address https://www.kyoceramobile.com/support/repairs/united-states/faq/ Be warned, they were not very communicative about it. I got one email to acknowledge receipt of the phone, then it just showed up one day by FedEx. No paperwork in the box, just the phone. Not complaining, mind you, just try not to get too anxious while waiting if you send your phone in.
Click to expand...
Click to collapse
HeLLO, my friend tell me please the address and contacts of this servise center or maybe list of it. i have bootloop after trying updayting through verizon software update. And im in Ukraine now
All the information you need to send your phone in for service is at this webpage:
https://www.kyoceramobile.com/suppor...ed-states/faq/
Related
To get to the point, people DON'T UPDATE YOUR VIBRANTS and T-MOBILE HANDLES THE ISSUE HORRIBLY! Obviously this is not a universal problem, but if you do happen to be one of the lucky ones that bricks their phone with the update there is no saving it (at least with the help of T-mobile).
I just got off of the phone with tech support and they were less than helpful. After the regular punching in numbers, talking to two different people, and trying to re-boots that everyone with half a brain have tried, they informed me that they would replace the phone but I had to PAY for shipping. While I realize this is a normal policy when it comes to random malfunctions, which may or may not have been the users fault, this is absolutely ridiculous when the problem is 100% their fault. Seriously, T-mobile ships a top of the line phone that has some major flaws and inactivated software (media hub), then breaks the phone with it's official update, and somehow this is MY responsibility to pay to get fixed? The rep even asked if I at this point wanted to add insurance so next time I wouldn't have to pay for shipping and if I wanted to pay extra for expedited shipping! They were trying to make an add-on sale while fixing an issue THEY caused!
That's not even the end of it, because I was so irritated they sent me to a "loyalty specialist" (who sounded like a used car salesman). He rambled on about how he would waive the shipping fee (he made it sound like he just saved my first born child). I told him I appreciated that but it didn't fix the fact that T-Mobile was not handling the issue well. When a large number of phones break from an issue originating from the provider they should either 1) have re-furbished phones (or even set aside new phones if necessary) to replace these broken phones as they come up or 2) offer free over night shipping of the replacement phone. He told me that these options were too expensive for T-Mobile, and that if I like I could sign up for either of their two insurance plans, as they would allow me to do an in-store replacement (he later noted that one of them was only available within the first 14 days of owning the phone...). I couldn't believe they were trying to another add-on sale! The best part being, I later called around to all my local T-Mobile owned stores and none of them have the Vibrant available for in-store replacement (and never have).
So the Cliff-Notes of my rant:
1) DON'T UPDATE YOUR VIBRANT
2) If you did brick your phone, make sure to complain and they should refund the ridiculous shipping charge
3) If you don't own a Vibrant and are thinking about it consider the following (Don't let it stop you, just consider it):
- Still on 2.1, when Nexus One has been on 2.2 for months (and the Galaxy S 2.2 official ROM has been leaked so it does exist in some form.) => Meaning updates are super scarce and extremely late.
- T-Mobile is selling a good phone with many flaws, and their first attempt to fix it bricked many phones (do a google search I am not the only one).
- While it may be better than other companies, T-Mobiles customer service is FAR from flawless
P.S. My phone was completely stock (so please don't mention how I did this with a lag fix, etc.). I waited at least 15 mins before I pulled the battery, before which I had noted the T-Mobile sound starting without the animation (seems like a timing issue or something). And finally, I realize this is a duplicate post to many others but I want people to find this info (not be at the bottom of a really long thread) to get the word out how T-Mobile deals with their errors.
I hate when people mess with their phones then get angry at a company for "breaking" their phone. Im running stock rom with root and also got bricked, but, I manned up and knew I was in the wrong and accepted what happened. I didn't put the blame on TMo, because completely untouched vibrants that I was aware of had no issues with this OTA. If you added functionality to it after the fact that it wasn't originally on there before when you initially purchased it; then its YOUR fault that it bricked, NOT T-mobiles. Take some responsibility and stop crying.
Had the same problem but this is a pretty fix using Odin.
If you install an update from an OTA T-Mobile should be held responsible
I don't know about you guys but when you have been a customer for 10+ years, T-Mobile will pretty much suck your balls.
Either way, if you guys rooted it, then that takes the fault from T-Mobile to you. You changed the phone. The update was designed for a pristine un-edited Samsung Vibrant, if you changed anything in the system by rooting or flashing it is your fault for changing the equation. T-Mobile is NOT at fault for your actions.
Yeah why warranty the phone when you can just ODIN and fix it yourself? Do a xda search. If you're gonna use xda to complain at least use it to solve your own problems as well. Unless your phone is hardware locked it is 100 % fixable.
Sent from my SGH-T959 using XDA App
starkiller86 said:
I hate when people mess with their phones then get angry at a company for "breaking" their phone. Im running stock rom with root and also got bricked, but, I manned up and knew I was in the wrong and accepted what happened. I didn't put the blame on TMo, because completely untouched vibrants that I was aware of had no issues with this OTA. If you added functionality to it after the fact that it wasn't originally on there before when you initially purchased it; then its YOUR fault that it bricked, NOT T-mobiles. Take some responsibility and stop crying.
Click to expand...
Click to collapse
P.S. My phone was completely stock (so please don't mention how I did this with a lag fix, etc.). I waited at least 15 mins before I pulled the battery, before which I had noted the T-Mobile sound starting without the animation (seems like a timing issue or something). And finally, I realize this is a duplicate post to many others but I want people to find this info (not be at the bottom of a really long thread) to get the word out how T-Mobile deals with their errors
Did you not read that part?
I bricked two stock Vibrants with the update. The second one failed during Mini-Kies update and was hardware locked.
It is a known issue according to the Tech guy that I spoke to while getting my replacement.
First phone wouldn't power on after failure, second phone was hardware locked so un-fixable.
No, no.
This happened to me, I had a rooted phone I had uninstalled the inflight internet, etc on it and hadn't overclocked or anything like that. Phone kills itself. I went to the tmo store and they only make you pay for shipping if you take the overnight option.
PROTIP - DON'T ASK FOR EXTRA SPEEDY SHIPPING AND THEY'LL PAY FOR IT.
so i guess we are just SOL for the data on the phone? I just lost an entire vacation of pictures. I had not had a chance to root this phone either. this is ****ing awesome.
dechire said:
so i guess we are just SOL for the data on the phone? I just lost an entire vacation of pictures. I had not had a chance to root this phone either. this is ****ing awesome.
Click to expand...
Click to collapse
I guess this is just an example of "store your pictures on the external SD card"
Then if you brick it you can still get your pictures back ....
watcher64 said:
I guess this is just an example of "store your pictures on the external SD card"
Then if you brick it you can still get your pictures back ....
Click to expand...
Click to collapse
Word. That's one of the first things I did when I got the phone and was playing with the features. Switched it from phone storage to memory card.
Sorry to hear you lost photos.
Protip: Pay the damn overnight shipping fee...it'll be deducted from your bill (flex pay) which makes it free: )
Sent from my SGH-T959 using XDA App
Here is the business side
If I am T mobile every time some person has a problem and I offered free shipping, the Every moron would be shipping the device back for Any problem. Way way costly, so that is not going to happen. If you Really believe the phone is factory defective then, pay the shipping and move on. If you messed with it at all then the burden to resolve is yours and be honest about that. Remember the reason people are in here is to customize the phone and improve it. Like the XDA mantra sez.......... It is not just the result... but the journey....
Like one of the other posts stated:
If you rooted it, then that takes the fault from T-Mobile to you. You changed the phone. The update was designed for a pristine un-edited Samsung Vibrant, if you changed anything in the system by rooting or flashing it is your fault for changing the equation. T-Mobile is NOT at fault for your actions.
Gr8gorilla said:
First phone wouldn't power on after failure, second phone was hardware locked so un-fixable.
Click to expand...
Click to collapse
There is a hardware lock fix now, you really should flash that before you do anything else. Yeah, you run the risk of bricking with the hardware unlock, but it's probably a safer bet than flashing away.
dechire said:
so i guess we are just SOL for the data on the phone? I just lost an entire vacation of pictures. I had not had a chance to root this phone either. this is ****ing awesome.
Click to expand...
Click to collapse
If you Odin it with the JI6 update, you might still be able to get a working system out of it. Worth a shot to see if you can get it without having to flash to stock first (which will wipe).
With all the time you spent with tech support, you could have found the thread that delineates how to fix your phone and update through odin. Its very easy and, frankly why be on a developers forum when you are not willing to tinker around a bit.
Sent from my SGH-T959 using XDA App
dechire said:
so i guess we are just SOL for the data on the phone? I just lost an entire vacation of pictures. I had not had a chance to root this phone either. this is ****ing awesome.
Click to expand...
Click to collapse
As long as the phone still powers on you can still use ADB Pull and save the data from the /sdcard folder. This update isn't a totally bricking the phone (at least it didn't mine) just making the display and inputs not work. To quote Billy Crystal: "He's only MOSTLY dead"
Odin was really simple to reflash the stock ROM and then I was able to do a nandroid restore from there.
The T-Mobile OTA update left my phone only booting to the vibrant screen, but it was a pretty simple fix with Odin. The hardest part was getting the proper drivers installed in windows!
Mini kies wouldnt even let me update,so I rooted and flashed bionix 1.8,works great.**** tmo.
Fyi to the people with hardware lock. I did the update on my gf's phone which was hardware locked and it failed. The phone would only boot to the vibrant screen. The good news is the ota update unlocks the hardware because her phone is able to get into recovery and download mode even thought the update failed. The point is don't worry if ota fail on you because you can just use odin to fix it since it unlocks the download mode.
Sent from my SGH-T959 using XDA App
mr2t32 said:
Fyi to the people with hardware lock. I did the update on my gf's phone which was hardware locked and it failed. The phone would only boot to the vibrant screen. The good news is the ota update unlocks the hardware because her phone is able to get into recovery and download mode even thought the update failed. The point is don't worry if ota fail on you because you can just use odin to fix it since it unlocks the download mode.
Sent from my SGH-T959 using XDA App
Click to expand...
Click to collapse
If the update even gets that far...
Okay so I was browsing my phone and happened to run across the System state saying "Modified"
The issue I am having is I have never even downloaded a rooting app. The only thing close to root I have used is called Helium, which does not require root, but it can backup/restore apps+data.
I am slightly worried that if I have to send my phone in for some reason they will see this and say I have messed with the system, although I have not in the first place.
Has anyone else encountered this random issue? Other than that this phone is quite a good phone and I'm pleased with it greatly.
Did you......root your phone?
Sent from my VS985 4G
veteranmina said:
Okay so I was browsing my phone and happened to run across the System state saying "Modified"
The issue I am having is I have never even downloaded a rooting app. The only thing close to root I have used is called Helium, which does not require root, but it can backup/restore apps+data.
I am slightly worried that if I have to send my phone in for some reason they will see this and say I have messed with the system, although I have not in the first place.
Has anyone else encountered this random issue? Other than that this phone is quite a good phone and I'm pleased with it greatly.
Click to expand...
Click to collapse
Let me grab a non-rooted G3 here in a few and check. I don't know that they dont all say that. Get back to you shortly. Mine also says this; however, I did root and unlock mine.
rp201 said:
Did you......root your phone?
Sent from my VS985 4G
Click to expand...
Click to collapse
Did you fully read his post before replying? I suppose my question is as rhetorical as yours...
My interpretation was that he has not installed one rooting app. One was left to assume he had rooted the phone or did not have a rooted phone which was the basis of my question. And yes I did read his post to answer your question. I would not leave you to assume I did from my response.
Sent from my VS985 4G
no big deal that it says that. move along
If you go to the Verizon store and look at the G3's they have on display, they all say "modified" instead of "official" however when I received my phone it said "official" until I rooted it.
Sent from my VS985 4G using Tapatalk
Just flash it back to stock if you have any issues. May as well root now anyway. G3 tweak box is amazing!
Sorry for late reply, at work so hard to get on atm.
I have not touched a single rooting app to this phone since I bought it new the day they came out. I have thought about rooting it, but I am touchy when it comes to phones that are in warrenty.
Although I might just say heck with it and actually root it anyways since it's saying modified, my main concern was why it was already saying it was modified when I hadn't touched it yet. I have experience rooting/restoring phones/tablets ever since the mesmerize/desire/fascinate ages so it shouldn't be too hard
I doubt this has anything to do with it, but when it turns on from a restart/shutdown one of the verizon apps "vzrwsservice" or something like that says it has crashed and then goes away until i restart again.
Thanks for you replies though, if someone does come up with a phone that isn't rooted but says modified, I'd be interested to know so that we can figure what's causing this.
My unrooted Verizon g3 does not say modified. It says official.
veteranmina said:
Sorry for late reply, at work so hard to get on atm.
I have not touched a single rooting app to this phone since I bought it new the day they came out. I have thought about rooting it, but I am touchy when it comes to phones that are in warrenty.
Although I might just say heck with it and actually root it anyways since it's saying modified, my main concern was why it was already saying it was modified when I hadn't touched it yet. I have experience rooting/restoring phones/tablets ever since the mesmerize/desire/fascinate ages so it shouldn't be too hard
I doubt this has anything to do with it, but when it turns on from a restart/shutdown one of the verizon apps "vzrwsservice" or something like that says it has crashed and then goes away until i restart again.
Thanks for you replies though, if someone does come up with a phone that isn't rooted but says modified, I'd be interested to know so that we can figure what's causing this.
Click to expand...
Click to collapse
Hypothetical.... lets say someone bought it, played with it and rooted it or botched a root and returned it. try root checker in app store. just saying. makes more sense then someone snuck in your bedroom and took it and rooted while you were sleeping and returned it.
Another hypothetical...
Could it switch to "modified" if one were not rooted but had disabled some of the bloat? Just a thought.
Rodeojones said:
Another hypothetical...
Could it switch to "modified" if one were not rooted but had disabled some of the bloat? Just a thought.
Click to expand...
Click to collapse
As of now, I cannot tell what it was to change it to modified, I went ahead and tried a reset through the settings and it kept the modified status, did a flash restore and it finally got rid of the modified and is now stating Official.
(To note that when it was in download mode it also stated modified before I flashed it with the ToT file.)
I did also find the reason for the verizon server to crash, which I cannot find the location of the thread elsewhere, but it is due to Google+ and one of verizons apps not being compatible with each other and eventually causing verizons app to crash. The only way so far to fix it is either downgrade google+ to stock, or disable the VerizonAvsService to stop the crash at boot.
Rodeojones said:
Another hypothetical...
Could it switch to "modified" if one were not rooted but had disabled some of the bloat? Just a thought.
Click to expand...
Click to collapse
I have disabled a bunch of bloat without root and it has not changed to modified.
It's a Fact!!!
veteranmina said:
Sorry for late reply, at work so hard to get on atm.
I have not touched a single rooting app to this phone since I bought it new the day they came out. I have thought about rooting it, but I am touchy when it comes to phones that are in warrenty.
Although I might just say heck with it and actually root it anyways since it's saying modified, my main concern was why it was already saying it was modified when I hadn't touched it yet. I have experience rooting/restoring phones/tablets ever since the mesmerize/desire/fascinate ages so it shouldn't be too hard
I doubt this has anything to do with it, but when it turns on from a restart/shutdown one of the verizon apps "vzrwsservice" or something like that says it has crashed and then goes away until i restart again.
Thanks for you replies though, if someone does come up with a phone that isn't rooted but says modified, I'd be interested to know so that we can figure what's causing this.
Click to expand...
Click to collapse
I have verified for myself, that my Verizon LG G3 says "Modified" as well, yet it's a fact that I have never rooted or modified any of my system settings... I'm running Stock 6.0 Marshmallow... Go figure... Who knows with Verizon...
My HTC M8 runs Android 5.0.2, Software number 4.28.502.2 and it is stuck in airplane mode. In settings the airplane mode is "greyed out". I did a hard reset,
spent 1 hour with HTC technician on phone and no one could help. Only solution seems to send it to HTC for reflashing. Any ideas out there on how to solve it ?
Would appreciate any help, thanks.
[email protected] said:
My HTC M8 runs Android 5.0.2, Software number 4.28.502.2 and it is stuck in airplane mode. In settings the airplane mode is "greyed out". I did a hard reset,
spent 1 hour with HTC technician on phone and no one could help. Only solution seems to send it to HTC for reflashing. Any ideas out there on how to solve it ?
Would appreciate any help, thanks.
Click to expand...
Click to collapse
Run the latest ruu for your phone. But backup everything because that will wipe your phone clean. Best results is using Windows 7 You can find the ruu here http://www.htc.com/us/support/htc-one-m8-att/news
Sent from my HTC One_M8
[email protected] said:
My HTC M8 runs Android 5.0.2, Software number 4.28.502.2 and it is stuck in airplane mode. In settings the airplane mode is "greyed out". I did a hard reset,
spent 1 hour with HTC technician on phone and no one could help. Only solution seems to send it to HTC for reflashing. Any ideas out there on how to solve it ?
Would appreciate any help, thanks.
Click to expand...
Click to collapse
Is the phone "stock" or has it ever been modded (unlocked bootloader, root, custom ROM, etc)?
redpoint73 said:
Is the phone "stock" or has it ever been modded (unlocked bootloader, root, custom ROM, etc)?
Click to expand...
Click to collapse
phone is stock, never changed anything to it.
[email protected] said:
phone is stock, never changed anything to it.
Click to expand...
Click to collapse
Than I agree with the previous recommendation, RUU to stock is your best bet.
Backup your data first, as also mentioned, RUU will wipe the phone.
redpoint73 said:
Than I agree with the previous recommendation, RUU to stock is your best bet.
Backup your data first, as also mentioned, RUU will wipe the phone.
Click to expand...
Click to collapse
Thank you but I have never tinkered with any smartphone software so I really need step by step instructions otherwise I will make a mess of it.
[email protected] said:
Thank you but I have never tinkered with any smartphone software so I really need step by step instructions otherwise I will make a mess of it.
Click to expand...
Click to collapse
See the link in Post #2 above. The RUU download is at the bottom of the linked HTC webpage; and the instructions are near the bottom under "Manual system update instructions".
PC is required, and Win7 are USB 2.0 are suggested.
Its not really "tinkering" but rather an official HTC update/recovery program, that is pretty self-explanatory and intended for use by folks without much specialized knowledge.
If you want to backup any personal data on the phone before running the RUU, the methods would depend on what you want to save; and your preferred storage method (SD card, computer, cloud).
redpoint73 said:
See the link in Post #2 above. The RUU download is at the bottom of the linked HTC webpage; and the instructions are near the bottom under "Manual system update instructions".
PC is required, and Win7 are USB 2.0 are suggested.
Its not really "tinkering" but rather an official HTC update/recovery program, that is pretty self-explanatory and intended for use by folks without much specialized knowledge.
If you want to backup any personal data on the phone before running the RUU, the methods would depend on what you want to save; and your preferred storage method (SD card, computer, cloud).
Click to expand...
Click to collapse
So, I started the process, sync manager does not recognize the phone, so had to do it the other way with the fastboot and that worked, but the upgrading of ROM is stuck at 14%, and the version I am installingis the same as the one I had installed.
[email protected] said:
the upgrading of ROM is stuck at 14%
Click to expand...
Click to collapse
RUU just gets stuck sometimes, its not uncommon based on reports here.
Disconnect the phone (or otherwise end the process) and start over. It says you're not supposed to do that. But there isn't anything else you can do.
[email protected] said:
the version I am installingis the same as the one I had installed.
Click to expand...
Click to collapse
That is normal and intended. In this case, its not an actual "upgrade". But rather a recovery, re-writing all partitions back to stock; which will hopefully fix your "stuck in airplane mode" issue.
redpoint73 said:
RUU just gets stuck sometimes, its not uncommon based on reports here.
Disconnect the phone (or otherwise end the process) and start over. It says you're not supposed to do that. But there isn't anything else you can do.
That is normal and intended. In this case, its not an actual "upgrade". But rather a recovery, re-writing all partitions back to stock; which will hopefully fix your "stuck in airplane mode" issue.
Click to expand...
Click to collapse
Well, I re-did it and this time it did all correctly but the phone is still stuck in airplane mode. I am starting to believe that it is a hardware problem. I bought the phone new on Ebay from an online retailer
in November and HTC will not repair it because the seller is not an approved HTC retailer. So now I am stuck with a useless $300 piece of equipment and of course I will never buy an HTC again. If you look at the blogs
there are literally thousands of people saying that the after service from HTC is the worst in the industry. I have written a letter to HTC in Taiwan with copy to HTC USA in Oregon explaining everything and how disappointed I am at the way they do business.
Well all you XDA guys out there, many thanks for the help, I really appreciate it. PATRICK
Sync manager should recognize the phone. Hook your phone up to your PC and wait for sync to see the phone. it should automatically run the OTA updates for you. (some models will allow updates from HTC Sync) You are on older software. Have you tried a more recent RUU to see if it goes through? running a repair with same version will not let you know if the phone fully took the repair, but with a newer RUU, you will see in settings - about phone the software upgrade so you know the RUU took.
Uzephi said:
Hook your phone up to your PC and wait for sync to see the phone. it should automatically run the OTA updates for you. (some models will allow updates from HTC Sync) .
Click to expand...
Click to collapse
AT&T version will only update over the AT&T network.
Also, no further OTA updates are available for the AT&T version at this time.
AT&T is an oddball version, so you not knowing these things is understandable.
Uzephi said:
You are on older software. Have you tried a more recent RUU to see if it goes through? running a repair with same version will not let you know if the phone fully took the repair, but with a newer RUU, you will see in settings - about phone the software upgrade so you know the RUU took.
Click to expand...
Click to collapse
4.28.502 is the current and latest software and RUU for the AT&T version. They haven't rolled out MM for AT&T version yet.
I agree its worth a try to RUU to MM, when its available. But I'm not optimistic it will change anything.
---------- Post added at 09:08 AM ---------- Previous post was at 09:04 AM ----------
[email protected] said:
Well, I re-did it and this time it did all correctly but the phone is still stuck in airplane mode. I am starting to believe that it is a hardware problem.
Click to expand...
Click to collapse
I tend to agree that its a hardware issue, since RUU back to full stock did not fix it.
Have you tried another SIM?
So the phone has been working since November, and just recently "stuck" in airplane mode? Any other changes to the phone around that same time that may be related?
Guys, again thanks for all the help postings. My only chance is to update to MM when available with AT&T, but I doubt whether it will work. Like I said before, more and more
I am convinced that something inside the phone is simply broken. It could be a defective circuit board. What puzzles me though is that worldwide there are thousands of HTC owners complaining about the same thing, none has managed successfully to repair one and the lucky ones simply got a replacement. What bugs me most is the horrible service at HTC, minimal efforts to help you, borderline rude. Years ago I had a similar problem with a Nokia, the same day they overnighted me a replacement phone to help me until my broken one could be sorted out. Now, that was service.
[email protected] said:
Guys, again thanks for all the help postings. My only chance is to update to MM when available with AT&T, but I doubt whether it will work. Like I said before, more and more
I am convinced that something inside the phone is simply broken. It could be a defective circuit board. What puzzles me though is that worldwide there are thousands of HTC owners complaining about the same thing, none has managed successfully to repair one and the lucky ones simply got a replacement. What bugs me most is the horrible service at HTC, minimal efforts to help you, borderline rude. Years ago I had a similar problem with a Nokia, the same day they overnighted me a replacement phone to help me until my broken one could be sorted out. Now, that was service.
Click to expand...
Click to collapse
Well, to be honest, you bought a phone from a third party. Phones have a 1 year warranty through HTC. I know from personal experience, the first boot an HTC does in it's life (not a factory reset or RUU will do this) it provisions itself and tells HTC the time stamp it was turned on to activate the warranty.
Now, you bought it from a third party retailer. This phone is obviously over a year old. Maybe the phone has been on for over that year marker? Quite understandable when you think about it. I got a DNA off a friend and when I had issues with it, I asked HTC if they had a way to see if I could just warranty the phone. They told me the exact time down to the second the phone was set up for the first time. It was out of warranty, sadly and they couldn't do anything.
Also, do you know if the previous owner unlocked the bootloader? The phone's serial gets sent to HTC. Maybe they knew the warranty was void. (There is a way to "hide" the fact it wasn't unlocked, but HTC still knows)
Did your Nokia ever get any modifications like that to void the warranty?
You make a valid point but we the consumers buy from a "reputable" online retailer a brand-new-in-box phone and we get it and it is originally packed and sealed in November 2015 and we feel that the warranty starts right then. Has the "reputable" seller tinkered with it ? Maybe, how is the layman to know.
But, let me tell you that they checked the IMEI and spent 1 hour on the phone trying to help me, to no avail. The phone cost me $300, they could have offered to repair it against cash and if the price had been reasonable I would have gone along. But no, our specialists cannot fix, you should send it in but you cannot send it in because the warranty is out.
After all, it still is a premium product at a premium price, the only thing not premium is HTC itself.
[email protected] said:
You make a valid point but we the consumers buy from a "reputable" online retailer a brand-new-in-box phone and we get it and it is originally packed and sealed in November 2015 and we feel that the warranty starts right then. Has the "reputable" seller tinkered with it ? Maybe, how is the layman to know.
But, let me tell you that they checked the IMEI and spent 1 hour on the phone trying to help me, to no avail. The phone cost me $300, they could have offered to repair it against cash and if the price had been reasonable I would have gone along. But no, our specialists cannot fix, you should send it in but you cannot send it in because the warranty is out.
After all, it still is a premium product at a premium price, the only thing not premium is HTC itself.
Click to expand...
Click to collapse
I know from experience HTC will fix any of their phones for a price. I openly admitted to using an exploit to s-off my DNA and they quoted me the screen replacement and the new main board as mine was s-off they would need to replace that as well. It was pretty steep due to pretty much needing everything but the battery and shell.
Also, I admitted in the call that I got it second hand from someone else which is worse than a third party seller. The quote was $275 at the time.
Well, I paid $300 for mine and the way I see it they would not repair it but replace it a probable cost of at least $300.
In this transaction I was always the loser.
[email protected] said:
Well, I paid $300 for mine and the way I see it they would not repair it but replace it a probable cost of at least $300.
In this transaction I was always the loser.
Click to expand...
Click to collapse
Their rule is phone is under warranty 17 month after production date, that's in case when you or they can't prove when the phone was bought . Call again and tell them that you got it from att , they might ask for proof of when was purchased , tell them you will try to get proof then call again and talk to somebody else and pray that they don't ask for proof. that's how I did it and was covered under warranty. I think its about who you talk to on the phone. Never claim that you are second owner, just say you are the original owner. Good luck.
Sent from my HTC One_M8
The moment they see the IMEI number they know they will not cover it. In a last desperate attempt to get consumer justice, I wrote a letter to HTC Headquarters in Taiwan asking for their stand in this matter.
I also posted some blog links which show that this problem seems systematic on a large number of HTC's worldwide. If this fails all that is left to do is use the "crippled" phone as an Ipod.
Stuck Airplane Mode
Dear Support Team,
Am from Kenya and I have a HTC one M8 with the exact problem explained in this forum. Stuck Airplane mode and it it greyed out and I have lost network in the process.
Mu phone is currently running on Adroid Version 6.0; HTC Sense Version 7.0 and Software number 6.14.707.1.
How do I reset the stuck airplane mode ?
Sent from my HTC One_M8[/QUOTE]
Ready, set, ask me anything!
I have a couple questions..
1. Is there any kind of ETA? I'm as patient as the next guy, but it's always nice to know! No worries if you don't have one though : )
2. Is there any proof of the K10 root working on the V10?
(not really a question but)
3. I know it's a very long time off, but in October of this year I will no longer be with Verizon and I'm willing to test anything around that time.
supermansbrother said:
I have a couple questions..
1. Is there any kind of ETA? I'm as patient as the next guy, but it's always nice to know! No worries if you don't have one though : )
2. Is there any proof of the K10 root working on the V10?
(not really a question but)
3. I know it's a very long time off, but in October of this year I will no longer be with Verizon and I'm willing to test anything around that time.
Click to expand...
Click to collapse
1. Sadly I have no ETA, right now I have an init and a new sepolicy. I'm able to dirtycow the sepolicy but I can't find any way to get the init across without the phone rebooting before it finishes. I need a way to like freeze the init in a way to make it available for transfer. So there's that and the other guy we are working with is gone right now and idk yet when he'll be back and ready.
2. Well, he is helping me out but he had the same issue with the init sadly. So stuck again
3. I have a question for you.. what version of Android are you on currently?
Currently running a V10 from Verizon, Android version is 6.0.
After recent updates (a few months ago) from Verizon, I noticed my call blocking software was no longer working. I had the software set to block any numbers not in my contacts.
I poked around in the phone app settings and the Android settings, all settings allowing me to block callers from mt phone had been removed.
Verizon's "solution" to be able to block up to 5 numbers free for 90 days (then you have to reblock them) simply does not meet my needs. Paying extra for their service to block numbers is just rude to me. I'd go to another carrier first.
Is there any way to get those settings back on my phone so I can block numbers from my phone again?
artcarney said:
Currently running a V10 from Verizon, Android version is 6.0.
After recent updates (a few months ago) from Verizon, I noticed my call blocking software was no longer working. I had the software set to block any numbers not in my contacts.
I poked around in the phone app settings and the Android settings, all settings allowing me to block callers from mt phone had been removed.
Verizon's "solution" to be able to block up to 5 numbers free for 90 days (then you have to reblock them) simply does not meet my needs. Paying extra for their service to block numbers is just rude to me. I'd go to another carrier first.
Is there any way to get those settings back on my phone so I can block numbers from my phone again?
Click to expand...
Click to collapse
All those settings to block calls from verizon are a verizon thing, once it's changed it's changed. Verizon's contract with us says they technically own the phone and we are just borrowing it. So my first guess would be no you can't get that software back. I could look, depends on what you were using. My suggestion though would check out an app on the play store to see what you get. Once we get root you can probably find a good software for it.
Do you expect roms to be available including nougat roms if/when root is achieved?
snapz54 said:
Do you expect roms to be available including nougat roms if/when root is achieved?
Click to expand...
Click to collapse
Maybe I'll start a project for one but it's a big maybe, I'm going to try to also push out the updates to be flashed over twrp.
artcarney said:
Currently running a V10 from Verizon, Android version is 6.0.
After recent updates (a few months ago) from Verizon, I noticed my call blocking software was no longer working. I had the software set to block any numbers not in my contacts.
I poked around in the phone app settings and the Android settings, all settings allowing me to block callers from mt phone had been removed.
Verizon's "solution" to be able to block up to 5 numbers free for 90 days (then you have to reblock them) simply does not meet my needs. Paying extra for their service to block numbers is just rude to me. I'd go to another carrier first.
Is there any way to get those settings back on my phone so I can block numbers from my phone again?
Click to expand...
Click to collapse
Actually, I've been using contacts+ and dialer+ from the play store on my last several phones and I no longer have to back up my contacts , call log, or texts! And, it has call blocking that does have the block everything not in your contacts. It has made rooting and breaking phones hurt a little less and/or be less of a pain in the @$$. I swear I have nothing to do with them, lol. I'm just a guy who likes to fiddle with this stuff who stumbled on this app purely by trial and error. If I can make one complaint, it's different than other dialers/contacts, and I don't think it's the prettiest app, but once you fiddle with it a while, it gets better. I wish I could skin it though, lol. Sorry for rambling, I just stumbled here and had to comment.
Root for LG V10 VS990 with MM
abine45 said:
Ready, set, ask me anything!
Click to expand...
Click to collapse
I was wondering if you could point me in the right direction?
I need to find a reliable, safe, proven way to root a LG V10 VS990 running MM.
Please, please, please help quickly.
Thank you so much!
~CM
cmccrar said:
I was wondering if you could point me in the right direction?
I need to find a reliable, safe, proven way to root a LG V10 VS990 running MM.
Please, please, please help quickly.
Thank you so much!
~CM
Click to expand...
Click to collapse
Sorry, I personally can't help. Be advised if you root an Android device now, Netflix won't work.
See: https://www.engadget.com/2017/05/14/netflix-no-longer-available-for-rooted-android-phones/
Not worried a/b Netflix, thanks though
artcarney said:
Sorry, I personally can't help. Be advised if you root an Android device now, Netflix won't work.
Not worried a/b Netflix, thanks though!
Click to expand...
Click to collapse
need help here. just bought my V10 refurb unit. they said its H900 at&t unit. its on lollipop with root out of the box so i cannot use any banking app. so i try to diry flash latest H900 firmware via LGUP. phone bootup but i cannot use due to force closed app. so i clean reflash it. now it booting as normal. but i cannot setup any fingerprint as it will force closed. so i came out a solution trying to clear cache and data . phone bootup still same. then suddenly its blank. only black screen with backlit on. so pull out the battery, now phone cannot turn on. only qdloader9008. so its hardbrick. try dismantle mainboard and its turn out im getting verizon vs990 mainboard with at&t firmware in it. now had no idea how to fix it. try those SDCARD using h901 system dumb as i cannot find any vs990 system dumb to work with. no luck, cannot enter download [email protected] fastboot mode. any help will be appreciated.
p/s : now im still not sleeping since yesterday trying to figure it out and my head feel like to exploded.
My parents both have the VS990 and recently their Wi-Fi calling has stopped receiving calls- calls can still be made (outgoing) but they go straight to VM incoming. My Verizon s7e on the same plan works just fine, leading me to rule out Network and Verizon. What is left is LG and Android (since I'm on N and they're still on MM). It seems that it occurred after the recent vzm upgrade from 27a to 28a. Nobody on Reddit responded to my thread, Verizon has been 0 help (they told my parents it was a SIM issue, swapped their SIM, "tested them" without putting the phones on airplane mode and sent them on the way telling them it was fixed..... thanks guys). I can't find any documentation or bug reports of this happening to anyone else- but, I'm not sure how many ppl depend on wireless calling like we do (satellite is our only method of telecom out here- no phone lines run, no dsl, no cell service.. we're in the middle of nowhere). I've tried resetting the Advanced Calling features. I've restarted the phones. I haven't done a factory reset.
A) Anything I've missed?
B) I found an img for 27a on here, is LGUP a feasible means still of downgrading/rolling-back?
Nothing going on
So my v10 wont charge, wont turn on, there's no charging notification light or anything. the only thing that gives me hope is that when I plug it into my laptop, my computer detects it because I can hear the sound. I cant get it into any of the modes, download..recovery..ect. any suggestions?
Hey could you please help me figure out something. I have an LG V10 H901 (purchased from China) its supposedly the T-Mobile version but was manufactured in Korea. Its WIFI and bluetooth weren't working so I tried to update its firmware using LGUP. However, after the update it was hardbricked. I have managed to get to the LG logo using H90021w Unbrick Qfil files. Afterwards I tried to flash stock firmware H90130d_00_0611 using lgup. However, I got a message about partition changes and hardbrick once again. I have also tried KDZ files related to F600L, h90021w and many others. Can you please suggest based on my details:
-Correct QFIL files
-Correct Firmware or KDZ
Phone Details:
IMEI:354017070602111
Model:LGH901BK
Suffix:ATMOOP
Buyer:TMO
Software Verison:H90130D_00
OS Version:N
File Name:H90130d_00_0611.kdz
KDZ File size:1975399272
No Luck
abine45 said:
Ready, set, ask me anything!
Click to expand...
Click to collapse
So my Lgv10. Doesn't show that its charging, doesn't turn on, doesn't do anything at all. It does however connect to the computer in the whole qualcomm hs-usb qdloader9008 mode thing. ive been doing the qfil thing because that seems to be the only thing that detects my phone but nothing is working. are there any other options? oh it says its the lgh900. but the motherboard is the vs990. does that make a difference? I have files for both
Been a while since I've touched a LG device but i'll respond to everyone tonight.
Shiah said:
So my v10 wont charge, wont turn on, there's no charging notification light or anything. the only thing that gives me hope is that when I plug it into my laptop, my computer detects it because I can hear the sound. I cant get it into any of the modes, download..recovery..ect. any suggestions?
Click to expand...
Click to collapse
Uh, check in device manager, see if you are in a qualcomm mode
nabilsp said:
Hey could you please help me figure out something. I have an LG V10 H901 (purchased from China) its supposedly the T-Mobile version but was manufactured in Korea. Its WIFI and bluetooth weren't working so I tried to update its firmware using LGUP. However, after the update it was hardbricked. I have managed to get to the LG logo using H90021w Unbrick Qfil files. Afterwards I tried to flash stock firmware H90130d_00_0611 using lgup. However, I got a message about partition changes and hardbrick once again. I have also tried KDZ files related to F600L, h90021w and many others. Can you please suggest based on my details:
-Correct QFIL files
-Correct Firmware or KDZ
Phone Details:
IMEI:354017070602111
Model:LGH901BK
Suffix:ATMOOP
Buyer:TMO
Software Verison:H90130D_00
OS Version:N
File Name:H90130d_00_0611.kdz
KDZ File size:1975399272
Click to expand...
Click to collapse
In device manager what is your phone coming up as?
thetestis said:
My parents both have the VS990 and recently their Wi-Fi calling has stopped receiving calls- calls can still be made (outgoing) but they go straight to VM incoming. My Verizon s7e on the same plan works just fine, leading me to rule out Network and Verizon. What is left is LG and Android (since I'm on N and they're still on MM). It seems that it occurred after the recent vzm upgrade from 27a to 28a. Nobody on Reddit responded to my thread, Verizon has been 0 help (they told my parents it was a SIM issue, swapped their SIM, "tested them" without putting the phones on airplane mode and sent them on the way telling them it was fixed..... thanks guys). I can't find any documentation or bug reports of this happening to anyone else- but, I'm not sure how many ppl depend on wireless calling like we do (satellite is our only method of telecom out here- no phone lines run, no dsl, no cell service.. we're in the middle of nowhere). I've tried resetting the Advanced Calling features. I've restarted the phones. I haven't done a factory reset.
A) Anything I've missed?
B) I found an img for 27a on here, is LGUP a feasible means still of downgrading/rolling-back?
Click to expand...
Click to collapse
I would update to the latest version. and I would factory data reset. I would also say that wifi calling is brutal and something that I wouldn't use all that much personally. any more questions you can ask
Hi
My LG G5 is just under 18 months old, so still covered by the 2 yr UK warranty in that sense. It has started to only accept a USB connection (for charging, data connection, anything) once before it needs rebooting to accept it again.
So, I sent it back to LG. They sent the phone back to say it is rooted and wouldn't fix it.
I have eventually got to someone at Head Office and they still say the same, that as the OS has been modified then they will not repair it (the warranty does state that they will not repair a fault CAUSED by a modification by the way)
So I ran the internal software check as mentioned here - https://forum.xda-developers.com/lg-g5/help/how-tell-g5-rooted-t3528248 - and it does indeed come up with a positive, it says that SUPERUSER (a rooting related app) was installed on 1/1/17. - see attached image
I well remember doing a full wipe and reinstall of the phone on new years day and Google Play installed all the apps on my account and I had to delete the ones that I didn't use anymore. I have rooted various devices and that is why Superuser was in my Google Play account. It did install on the phone that day and was uninstalled (never run) the same day. The phone has never been rooted (it has been mine since new, I know how to root phones and would know if I had! I have also had no reason to) and I have run Android Pay and the banking apps on it all the time.
I can actually get the phone repaired for £25 anyway so it's not so much the repair that is the issue right now, it's that I think LG shouldn't get away with treating customers like this and I want to make a point.
Before I go through the various public attempts to make the point (Twitter, Trading Standards, Tech mags) I do want to be 100% clear of the facts, so if I am mistaken then please do tell me.
The Head Office guy said that even though Android Pay etc still works, that they have different checks and that a program has been run that has modified the OS. Their own internal phone software tells me that this program is Superuser. My understanding is that superuser does nothing at all unless a phone is rooted. Then, on a rooted phone, it will act as a 'middle-man', intercepting anything that wants root access and asking for permission from the user.
Am I correct in saying (and LG incorrect) that Superuser makes NO change to the OS? All the version numbers in About in Settings are the current legit ones.
In my opinion, they are technically intelligent enough to know that there is no technical issue with my circumstances, they just want to get out of fixing the phone (which has already cost them me buying the next incarnation of the series at the end of my contract and my next TV too). Even if it had been modified, the app was installed on 1 Jan, the issue started a month ago, and LG happily fixed another fault (fingerprint sensor) on the phone back in April with no complaining about root! There could be no proof that the fault was caused by Superuser.
Any advice/ammunition to talk to them would be appreciated.
They don't know what they saying.. superuser app could not modify the os if it is not rooted and have not unlocked bootloader...
Exactly what I thought.
I should probably have posted this in the Superuser forum, is it possible to move it? I don't want to repeat post. If anyone could say what Superuser DOES do, that would be ideal..
Thanks
Thanks Gerciolst.. they have now agreed to repair it!