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Hi guys, i've noticed recently when connecting the dock that the two slots on the bottom of the twblet are becoming slightly chipped/scratched. Does this happen to anyone else? Its only a mijor thing but its slightly annoying.
Mine's not chipping/scratching, yet. But, then again, if you saw how carefully I dock/undock, you would understand why. Looking forward to my first scratch/chip, so I can relax a bit and stop being so careful...
One of my slots has a slight nick on it from the dock. But you really have to go looking for it to see it. I would suggest just being careful how well you line up the keyboard and the tablet when you connect them in order to minimize any scratches that would annoy you. There are alignment arrows on the center of the dock and the bottom of the tablet.
well after dropping my first one from about a height of 4 feet (in the neoprene sleeve in the accessory section) and watching with horror as it bounced on an edge...and luckily was able to return it due to other issues....looked with less fear...
then my wife accidently dropped the new tablet..again in said neoprene sleeve...and although dinged on the edge..not nearly as bad as the first.
Moral? the harder you try to keep something pristine..the more likely it will get blemished faster :S
Having something like the dock feature..you are fundamentally going to get scuffs...it's the way it works when you introduce metal on metal.
worse case is when you take out the dock...and the gel's are available...put one on after undocking..that's what i plan on doing..as this thing is a slick bugger.
Hey Everyone.
While sitting on my living room floor, I dropped my Prime & Dock from about a foot high onto the carpet. Murphy's Law: Gravity will always exert a greater force on the weakest part of your device. The Prime landed on the charging connector. I thought for sure the wire itself would be kinked up and broken (My mind is racing: "can I get a new cable from somewhere in less than 18 hours?! Argh!") As it turns out, the cable was fine, but the port itself was broken.
The little plastic comb that separates the upper pins from the lower pins was broken and had fallen out. I figured I would have to send the dock into Asus to be repaired one way or another, so I thought I'd take a stab at a repair. I used my smallest two flathead screwdrivers (PC-repair sized) to gently bend the upper pins further up and the lower pins lower down. I describe how little of an adjustment I'm talking about here- it has to create just enough room for you to slip the comb piece back in, but not be so much that the charge wire won't flatten them back down when you first connect it.
To make the comb stick, I used the smallest imaginable amount of superglue at either end of the comb piece. It seems the plastic is a little thicker there and there aren't any pins (that might get coated with glue) at the very ends. I used small needle-nose pliers to insert the comb and held it tight for a few seconds. I then put the dock in position so that the comb was facing straight up, so that gravity (grrr) wouldn't pull the comb piece down out of perfect vertical alignment while the glue cured. I left it overnight just to be safe.
Next morning, I plugged in the power connector and all was well. I've probably plugged and unplugged it 20 times or so now, and it feels reasonably solid. Mind you, I have NO doubt that this fix is temporary. The second I trip on the power cord or forget to be gentle with the device that superglue is going to let go. At that point maybe I'll send the dock off for repair. I just couldn't part with it this early on, knowing Asus is dealing with about a zillion more important fish to fry right now.
So, If you happen to have the same problem- give some glue a shot. It worked for me!
Kudos! I can't ask you to recreate and photo lol
But if anyone else runs into this, please take some macros of the process to give people a good idea of just how much bending of the pins is needed.
Naturally. I thought of taking pictures the next morning after everything was working again.
If the comb breaks out again, I'll probably attempt one more repair before I send it to Asus. If and when that happens I'll post up some pics.
As far as the bending of pins, I just pressed gently and tried to insert the comb piece with pliers. If it seemed too difficult to do with glue on the broken piece, I just set it down and pried on the pins a bit more. I guess if you looked at them, you would have been hard-pressed to tell if they were any wider than normal. The telling fact was being able to slide the broken piece back into the pins fairly easily. Once I could do that, I actually applied the glue, inserted the piece, and let it set up.
Hi all,
Today I suddenly noticed a click sound when putting my keyboard on the side and I found out that the case on the side of the hinge would come apart with little force.
It is easily replicated when you push the hinge push the hinge to the bottom and while holding the back case.
The problem is shown on the video below,
http://youtu.be/XS9zTEvvbzk
now, is it normal ? it seems like there are no screws holding that part together so it seems like it is bound to happen!
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For the Fix
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Just curious, how long have you had the dock? And how often do you connect and disconnect the prime from the dock?
My guess (and it's just a guess) is that the chassis on the edge uses snaps to keep the plate seams together. If this is true then it could be that something caused the snaps to break.
From what you're showing in the video, it definitely does not seem normal to me. I'm really hesitant to reproduce the issue with my own dock, so hopefully someone else in the forums whose had experience opening up the keyboard will provide some insight. In the meantime, if I were you, I would avoid any actions that would forcefully pry apart the chassis edge like that; it could aggravate the problem.
like i said, I barely need to use any force at all, just a a very small push.
I also figure out that the position of the hinge makes a difference as well.
If the hinge is in the "closed" position (imagine tablet docked with screen closed), it will not snap open.
it's when the hinge is opened up, the problem appears.
oO_SwooP_Oo said:
My guess (and it's just a guess) is that the chassis on the edge uses snaps to keep the plate seams together. If this is true then it could be that something caused the snaps to break.
From what you're showing in the video, it definitely does not seem normal to me. I'm really hesitant to reproduce the issue with my own dock, so hopefully someone else in the forums whose had experience opening up the keyboard will provide some insight. In the meantime, if I were you, I would avoid any actions that would forcefully pry apart the chassis edge like that; it could aggravate the problem.
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Click to collapse
Anyone ?
just a yes or no so I can try to return it !
babadudu said:
Anyone ?
just a yes or no so I can try to return it !
Click to expand...
Click to collapse
Two weeks ago I started having this same problem. The slightest pressure pops it right back together. I don't know that I'll bother to return it. I would assume there is a good chance they all do, and that it may have something to do with the way we insert it and remove it from the dock.
I just noticed this problem the other day. It does it about half way when opening or closing. Kinda like the pins of the hinge push it open just a little.
Sent from my Transformer Prime TF201 using XDA Premium HD app
looks like it's not just me then, i am baffled that they didn't design screws to keep it together......
I have the same issues. The dock is generally just not well made. the back panel is too flexible, it pops open at the edges, and Ive noticed the hinges have gotten looser, and have a dead spot now, where the tablet can flap back and forth, similar to most laptops.
Same problem here. Just went to the shop on saturday and they sent it to Asus. Don't know yet, what happens.
Bought the prime about 10 weeks ago, so they don't want to exchange it without sending in here in Germany. I just wish there'd be ASUS-stores like Apple stores, where this would have been handled more easily...
As someone who has taken their dock apart to see what makes it tick i know there are several hidden screws inside the dock part of the keyboard (under a black sticker, hard to see or find if your not looking) that help hold the hinge together. i found my screen protector was adding pressure on the dock and removed some of the material so everything fit better tho after doing what i did i dont really recommend it to others.
I too am rather unimpressed with the construction of the dock however im not going to worry too much about it, if it gets too flimsy for my liking ill just take it apart again and tighten things up again.
I had this once but i just pressed it toghether slightly and it never happened again.
Pileot could you make a small video or take pictures of the screws you did tighten to make it better?
This just happened to me last night and I'm very deeply saddened.
I take the tablet out of the dock about once every two days, Max. I've had the dock for 12 days now. C1OKA to start the S/N. Amethyst. Bought it from Amazon 3/2.
No screen protector, no added weight. I noticed it happened when I grabbed the dock with the tablet open by the Asus sticker on the keyboard, with my hands on both side of the touchpad.
Entire backend popped open, both hinges, and alongside the bacl under the tablet slide.
Im going to see if Amazon will take it back and exchange otherwise Asus will get my backend fixed.
Any ideas to those of you who have opened it that will keep it in place? i don't want to put tape on it. But i understand the weight of the tablet in the dock fully extended changes the center of gravity putting more pressure on the bottom of the dock and if it only has tabs that is the reason it is popping open.
No breaks cracks scratches damage of any kind.
I too have a clicking dock.
Got the same problem with mine. It's only a month old and it seems to be the way I hold it whilst docked. I tend to hold it one handed by the black sticker whilst opening it with my left hand. Gonna send it to asus for a repair as it seems the catch as snapped. ANOTHER desgin floor.
Is there not a screw underneath the rubber ?
Sent from my Transformer Prime TF201 using xda premium
My docking station was also having this issue. THere's screws under the rubber feet of the dock. I had to tighten both screws near the hinge down and that resolved the hinge splitting. Who knows if it'll happen again, but it's a pretty simple fix.
Hi,
No issues with the dock whatsoever, however I did notice that at a 45degree angle the prime just closes by itself. Not sure if it was like that from the beginning but it seems like opening and closing does loosen the hinges hold a bit.
Anyone experienced this?
Hinge FIX
I meant to write this a few weeks ago.
So I have a C3 keyboard....My C1 from Amazon worked great for 13 days...then it "popped" at the hinge and i was like...oh ****...
In the pictures you can see where it pops and the hinge came apart.
What I found was the little old chinese lady who put these together on that specific day must have had a serious case of Arthritis....when i examined underneath the rubber feet, both screws on both sides were completely unscrewed. I got the right sized 6 star driver, popped the hinge back together (especially underneath the hinge-release area in the middle of the keyboard), and screwed them in but didn't overtighten. I checked to make sure the dock wouldn't pop out again by placing tablet in and holding it on both sides of the trackpad and it didn't pop open. Voila! Put a dollup of rubber cement on pads, stuck them back on, and let it dry. Happy again! I hope this works for you guys.
edit: screws are Phillips head, not 6 star. opened rest of dock with 6 star (not necessary for this fix); sorry for confusion. PS super glue works well too if no rubber cement
Your images are dead.
And they're back.
Perfect, thank's a lot. I had the same problem, and your solution worked 100% for me as well.
Hi all,
just wanted to share an experience of mine with the dock, and how I resolved it...
When the screen was closed, if either side of the prime was pushed against the dock, i heard almost a cracking noise... due to some of the threads on here that got me a little worried.
I noticed the hinge had a bit to much 'give' when wobbled up and down,
I then started to open the dock.
I first removed the rubber pads on the bottom (which hide screws) one of these pads (nearest the dock connector) came off WITH the screw attached to it!!
low and behold, the screw on the other side was lose too! I put the screws back in and tightened them (if you are going to do this be careful not to over tighten them) all those nasty noises are now gone
effectively, the docking port was not being supported because of this... I wonder if this is the cause of some of these broken screens??
Steve
I am looking at buying the dock but I wonder if a screen protector would be good in protecting the screen against these cracks that the dock may cause. Another idea I had is to maybe put some foam tape along the sides just so its a bit softer for the screen to lay on and gives it a little extra space so the keys don't come near the screen. I really want the keyboard cos honestly I hate most software ones.
Its obvious but
Whys that?
step one. remove rubber feet for dock,
step two. notice the 2 screws at the back (nearest docking connector) are lose
step three, tighten screws with a clockwise motion
step four, re-attach pads
If it needed pictures I would have provided pictures
But I will take some later and turn this thread into a how to
copc said:
Its obvious but
Click to expand...
Click to collapse
im having this exact problem.. it sounds like sand between dock and tablet, scratching the tablets screen -- very creepy lol.
gonna try the screw thing right away, reporting back later.
EDIT: Yay it works! No more creepy noise
Asus you fail big time!
Sent from my Transformer Prime using Tapatalk 2
I was reading this thread and remembered how my dock hinge was getting a bit loose and how annoyed I was with it. As soon as I read this thread, I thought, let's have a look. To my surpise both screws were almost fully unscrewed. Screwed the up not overly tight and the hinge is once again as it was the first day. Unbelievable.
Many thanks to the OP for a good hint.
I had the same noises and after checking and tightening the screws it's gone. 2 of the 4 screws were loose.
Thanks for the hint.
Thanks
Thanks given
For all clarity i have question to you, what color is ur prime?
Amethyst grey i expect right?
It is not very clear but what color is the hole under the soft pads? and can u tell me if it is plastic or is the hole also aluminium?
My CG dock also had the two screws on the hinge side backed out. The adhesive material stayed on the dock instead of the rubber foot so it wasn't readily apparent. But, when I pressed a screw driver through to the head of the screw, one of the two was obviously ready to fall out, fully unscrewed. The other may have had a turn or so engaged. Tightened them and no more creak on that side.
I haven't checked the two opposite the hinge side yet, but a quick squeeze does cause creaking there too.
Sent from my VS910 4G using Tapatalk 2
One of the screws actually inside the dock came out of mine and was subsequently lost. Anyone know what exact size these screws are, or where to get some replacements?
Sent from my HTC Vision using xda premium
I recalled reading about this last month as well, but that thread fell way down right after that.
http://forum.xda-developers.com/showpost.php?p=24721206&postcount=18
I LOL'ed after seeing this.....removed the paws.....and the screws came out with them....not even a little tight....scary but fixed...thanks op!
I opened the rubber feet and noticed that both the screws were completely out. Tightened them and put the rubber feet back. Checked the front screws and they were good.
Haha well both of my back screws came out with the pad... My tablet still 'wobbles' some when docked, even after tightening them... Hmmm =/
Thoughts?
Wow they came out with the pads. Totally fixed the creaking. and the fact that it would separate when held by the corner. I too have the wobble but only at the most widely opened point when gravity pulls it down, but we all know its top heavy. I would have added more battery to the base totally max it out. The damn thing is 60% empty. Not that Im complaining about battery life its amazing. But the balance when opened would have been better and would have approached 24 hour battery life which is the ultimate goal.
I finally was able to open my Truesmart today after receiving a quality set of screwdrivers ---- But when I got the case opened, there was no rubber seal in there that everybody else has. I removed the battery and added a 16gb micro card. I then put back the battery and closed up the case with the screws. It seemed to fit back just fine and it looks tight, but without that rubber square, I cant let this thing get anywhere near water.
I dread trying to communicate with omate to try and get the rubber seal, but I don't know of any other options.
The seal is a very thin ring that sits in a groove. So no seal on your's. Contacting Omate is your only option short of filling the groove with RTV silicone and hoping for the best.
I really can't believe this is happening...
Every other post or thread is about something that's missing or it's not connected...
What's happening....?!
Sent from my C6903 using Tapatalk
@funky0308
10 or less people having to deal with tens of thousands of orders (according to sources) and hand assembling every one.
Lokifish Marz said:
@funky0308
10 or less people having to deal with tens of thousands of orders (according to sources) and hand assembling every one.
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Sorry Loki but that just sounds worse...
I know that and I just can't believe someone let that happened...
They could hired some students to help them but....O.K, won't start another thread with complainings...
Sent from my C6903 using Tapatalk
The seal may be there, you just don't see it. Not trying to insult anyone here.
Long story short, I think I FUBAR'ed my SIM card slot because I had to use a nano->microSIM adaptor, when I was removing my sim card, half way out, something "snagged" the adapter, I couldn't get my SIM out so I pulled/forced it out. When I tried reinserting the SIM card, the "spring" doesn't work and my card was stuck inside...furthermore, no SIM detected so there goes that idea.
I removed the back panel and battery to get to the SIM card slot from the inside. Following Kurt's maintenance video, I removed the 2 additional screws inside to remove the "interior" cover. ONLY then did I notice the thin rubber seal around the edges.
TL;DR - maybe it's just me but I didn't notice the thin rubber seal until I further disassembled the TS.
sm753 said:
The seal may be there, you just don't see it. Not trying to insult anyone here.
Long story short, I think I FUBAR'ed my SIM card slot because I had to use a nano->microSIM adaptor, when I was removing my sim card, half way out, something "snagged" the adapter, I couldn't get my SIM out so I pulled/forced it out. When I tried reinserting the SIM card, the "spring" doesn't work and my card was stuck inside...furthermore, no SIM detected so there goes that idea.
I removed the back panel and battery to get to the SIM card slot from the inside. Following Kurt's maintenance video, I removed the 2 additional screws inside to remove the "interior" cover. ONLY then did I notice the thin rubber seal around the edges.
TL;DR - maybe it's just me but I didn't notice the thin rubber seal until I further disassembled the TS.
Click to expand...
Click to collapse
I just looked at the "Hardware maintenance on the Omate TrueSmart" youtube video again that Kurt made, and at the 2:37 mark you will see that He just opened up the first four screws of the back case and took out the square rubber ring seal from the back cover. This was before he removed the 2 additional screws to get to the interior cover. This is what I am missing on my truesmart unit.
@fibroman
You have to be aware that there are at least three different case designs. Attached images show the area were the gasket sits on two of them as well as the gaskets side by side.
One (much older design) has a wide thick gasket. The other (newer design) has a thin narrow gasket that sits recessed in a groove.
Interesting. The 1/8/1900 I examined has the thicker gasket with the holes for the screws to go through and alignment nipples that fit into the main body. No groove.
The other, thinner, gasket looks inferior and the way the casing has been grooved is what you were saying earlier was an example of poor design ?
Sent from my Nexus 5 using Tapatalk