Thanks in advance for any help!
Ill try to make this nice and simple.
Carrier: Bluegrass Cellular
Phone: HTC Merge
Model: ADR6325
1. Not rooted
2. S-ON
What happened before:
I was playing an app (Dark Summoner to be specific) and the game froze up completely randomly. Touch, volume rocker and power button all unresponsive. I left it alone for a few minutes, no change, so I pulled the battery.
After replacing the battery and rebooting the phone (everything started normal) I selected the drop down menu. The phone then became 100% unresponsive again, so a moment later I pulled the battery again.
After rebooting a 3rd time, the OS didnt start up. The splash screen loaded (both the HTC screen and the carrier screen) then there was just a backlit black screen. Left alone for a few minutes, no change. Pulled battery.
Whats going on:
When starting the phone normally, it doesnt get past the HTC splash screen. It stays there for a few minutes, then reboots to the bootloader screen.
Whats on the screen:
*** LOCKED (OOW) ***
LEXIKON XA SHIP S-ON
HBOOT-0.89.000
RADIO-1.08.00.0524_3
eMMC-boot
Dec 21 2011,05:29:44
FASTBOOT
<VOL UP> to previous item
<VOL DOWN> to next item
<POWER> to select item
BOOTLOADER
REBOOT
REBOOT BOOTLOADER
POWER DOWN
(The following is what appears after selecting BOOTLOADER)
*** LOCKED (OOW) ***
LEXIKON XA SHIP S-ON
HBOOT-0.89.000
RADIO-1.08.00.0524_3
eMMC-boot
Dec 21 2011,05:29:44
HBOOT
<VOL UP> to previous item
<VOL DOWN> to next item
<POWER> to select item
(the following PD42DIAG strings only show momentarily.)
SD checking...
...loading [PD42DIAG.zip]
No image!
...loading [PD42DIAG.nbh]
No image!
...loading [PD42IMG.zip]
No image!
...loading [PD42IMG.nbh]
No image or wrong image!
(the following appears after the above leaves the screen)
FASTBOOT
RECOVER
FACTORY RESET
SIMLOCK
HBOOT USB
IMAGE CRC
What Ive tried:
I have tried fastbooting, power down and rebooting normally, recovery and factory reset. Recovery and Factory reset seem to do nothing at all, both boot methods just send me back to the bootloader in the end.
What I want to do:
Besides getting my phone back to working order, I just want to keep my photos and videos, but since those are on the SD card, that shouldnt be a problem.
Thanks again for any help, guys! Ive searched for two days, but I seem to have made the mistake of buying an unpopular phone model. Needless to say I love having the keyboard, but will probably not make this mistake again.
I must admit, I don't know much about HTC devices. I've been on Moto devices for years. Unfortunately for me, when a co-worker screws their phone they come to me shouting "you hacked your phone, fix mine!"
This particular case is a doozy and I've never seen any problems like this before. I've searched the forums quite a bit but only found semi-similar problems with devices being rooted and such.
The scenario is apparently she was playing a game on her stock, unrooted, HTC Evo 4G LTE when the phone rebooted for no reason. When it restarted, it would only go to a white splash screen with the following information:
*** LOCKED ***
JEWEL PVT SHIP S-ON RL
HBOOT-1.19.0000
RADIO-1.12.11.0809
OpenDSP-v29.1.0.45.0622
eMMC-boot
Aug 9 2012, 15:14:25
HBOOT
<VOL UP> to previous item
<VOL DOWN> to next item
<POWER> to select item
FASTBOOT
RECOVERY
FACTORY RESET
CLEAR STORAGE
SIMLOCK
IMAGE CRC
SHOW BARCODE
This whole screen is a new experience for me and the catch is, I cannot make a selection. I can press the power button all I want at any of the options, and the darn thing will not do anything.
The only thing I can do at the moment is turn it back off and let it charge.
A few days ago when she first brought it to my attention, I ran threw some trouble shooting scenarios that Motorola users should go through, the first of which being make sure the darn thing is charged. We did so at work, and when she tried to boot it again, it gave some errors about trying to load a .img file as well as a .zip file under the information screen posted above.
I assumed that this was the phone trying to boot from a system image that was corrupt or not there. Unfortunately I don't have the exact information as I cannot replicate the error right now.
I was hoping that I could bring it home and either put an "update.zip" file in it and have it "repair" the system files, or push a stock system onto the device through a Windows app, but I'm not coming up with anything in my searches.
Can anyone shed some light on this situation for me?
I'm positive it was unrooted and stock. She removed the SD car before letting me take it, however, I do have a spare I can use to put any files on it should I get the options to work.
Go get the RUU zip file from http://unlimited.io (choose S-off exploits > Dirty Racun > Evo 4G LTE > then on the right side is the RUU.zip download and then put it on the sdcard as "PJ75IMG.zip" minus "" and the caps matters in this case.
Thanks for the info. So far I've been able to replicate the previous error message which was stating it was missing the exact image file you pointed me to.
I put the .ZIP file into the root of my spare SD card and slapped it in. The phone started loading it automatically, and stops once reaches "Parsing... [SD ZIP]" with a number of options (1-19)
The only button that does anything, maybe helped by the fact that the Volume down button is apparently not working, is the volume up button. If I hold it, it will ask if I want to load the .ZIP file. If I let go of the button at all, it immediately tells me: "Cancel update! Press power to reboot"
The same thing happens if I just press the volume up button at that same screen.
After this, I figured out how to boot into safe mode, but don't know where to go from there as a normal boot is still impossible, and I need to get the pattern to unlock it from her later today...
I thought the ruu was ran from fast boot USB from your pc
Sent from my EVO 4G LTE using xda premium
RUU is run through fast boot and on board the device. You need to delete the game app if you can get in through safe mode.
If your in safe mode when you get the unlock pattern. Go into settings/sd-card/factory reset. Remember to export her contacts to the SD card because if you don't they will be deleted unless she already synced her contacts via google.
#Root-Hack_Mod*Always=LTE
Okay. So far I've been able to export everything from the phone onto my SD card and my computer. Managed a factory reset, but in the end, it's the same results. Safe mode seems to work, but when I boot normally, without the SD card in, I only get the white screen, (Hboot? Bootloader? I dunno) and when I have the SD card in, it tries to load the image files, but won't let me because of this bug with the volume up button.
Did you select factory reset from within the phone itself or threw the boot loader also when you say white screen, is there any kind of errors or information on the screen ??
#Root-Hack_Mod*Always=LTE
I did it through the phone it's self in safe mode. I took my SD card out and rebooted before I did so.
The white screen is same one from my first post. An all white screen, the skate boarding android's at the bottom, and this info in different colors:
*** LOCKED ***
JEWEL PVT SHIP S-ON RL
HBOOT-1.19.0000
RADIO-1.12.11.0809
OpenDSP-v29.1.0.45.0622
eMMC-boot
Aug 9 2012, 15:14:25
HBOOT
<VOL UP> to previous item
<VOL DOWN> to next item
<POWER> to select item
FASTBOOT
RECOVERY
FACTORY RESET
CLEAR STORAGE
SIMLOCK
IMAGE CRC
SHOW BARCODE
I can move to select them through the volume up button, but the volume down doesn't work, and the power button does nothing unless held for several seconds.
Get into fast boot USB mode (select fast boot) and then fastboot erase userdata
Sent from my hidden jewel
psychot3ch said:
I did it through the phone it's self in safe mode. I took my SD card out and rebooted before I did so.
The white screen is same one from my first post. An all white screen, the skate boarding android's at the bottom, and this info in different colors:
*** LOCKED ***
JEWEL PVT SHIP S-ON RL
HBOOT-1.19.0000
RADIO-1.12.11.0809
OpenDSP-v29.1.0.45.0622
eMMC-boot
Aug 9 2012, 15:14:25
HBOOT
<VOL UP> to previous item
<VOL DOWN> to next item
<POWER> to select item
FASTBOOT
RECOVERY
FACTORY RESET
CLEAR STORAGE
SIMLOCK
IMAGE CRC
SHOW BARCODE
I can move to select them through the volume up button, but the volume down doesn't work, and the power button does nothing unless held for several seconds.
Click to expand...
Click to collapse
Pm sent
#Root-Hack_Mod*Always=LTE
Indirect said:
Get into fast boot USB mode (select fast boot) and then fastboot erase userdata
Sent from my hidden jewel
Click to expand...
Click to collapse
That's just the thing. I can't actually make a selection. If there was a way to initiate it at the computers end like I can with my Spyder, I don't think I'd have a problem. I don't have any software or drivers though for the Jewel.
Sorry for a late response. Got a bunch of double shifts lately.
Just another angle to attack this issue....the volume down button isn't stuck in the pressed position is it? From how I read your OP, it sounded like it was behaving as if volume down is being held down during bootup which would keep getting stuck at bootloader....if its been verified not to be stuck then I apologize for the tangent...hope you get it figured out...
Sent from my EVO using xda app-developers app
I understand the confusion about the button.
It isn't actually stuck in the pressed position to my knowledge. It seems like it just doesn't register anything when you press the button. I have removed the rocker for an idea for a test, but still got the same result.
I can't be completely sure it isn't stuck past the button though. The actual mechanism clicks like it's supposed to at least.
Hello there community,
Im really new to this kind of stuff , and never posted a single post in my life so don`t be too harsh on me,
The following phone is not mine (HTC Wildfire S) , i`m just trying to help solve the problem.
So , let`s get to the matter ! I`m having a problem with Wildfire S which is stuck on FASTBOOT option all the time (on bootload screen)when i`m turning in it on. I can`t navigate in it with buttons beacuse they do not respond (either volume up ,down or power), that`s why i can`t choose any of the avaible options. The funny thing is , when i connect it to the computer FASTBOOT changes to FASTBOOT USB , and with this , i`m able to input command via fastboot.exe (fastboot reboot) and then the system starts to boot. After the system is booted , earlier faulty buttons starts to work. All is fine , until i power down the cellphone or it`s battery goes down , then again i`m stuck on bootloader when i power it up.
Is there any way to SKIP bootloader from appearing ?
Below are informations what`s on bootloader screen :
BUZZ PVT SHIP S-OFF
HDBOOT-6.01.1002
MICROP-0622
TOUCH PANEL-SYN3KY_01
RADIO-3.35.20.10
Nov 17 2010,12:08:53
FASTBOOT
<VOL UP> to previous item
<VOL DOWN> to next item
<POWER> to select item
Bootloader
Reboot
Reboot bootloader
Power down
Hey Friends,
i Purchased HTC Rhyme almost 2 years ago in Kathmandu Nepal. It was not locked to some carrier. I have been using this phone then. But 2 days ago my phone got locked and boot screen shows locked state only.
I haven't Rooted device not done any thing like changing some ROM... It was running in Ginger Bread 3.4 .
When i encounter this problem then, I tried with some factory reset procedure:
1. Turn off phone
2. Press Volume button and Power button at the same time.
3. Try to do factory reset .
But i doesn't go well. Again its haulted in same place.
The Screen is seen something like this:
---------------------------------------------------------
***LOCKED***
BLISS PVT SHIP S-ON RL
HBOOT-1. 30. 0004
RADIO-3822. 09. 00. 08_M
eMMC-boot
Sep 29 2011, 14:51:11
HBOOT
<VOL UP>to previous item
<VOL DOWN> to next item
<POWER> to select time
FASTBOOT
RECOVERY
FACTORY RESET
SIMLOCK
HBOOT USB
IMAGE CRC
------------------------------------------------------------
Please help me to recover this problem.
I had a look at the suggested topics already mentioned surrounding my issue. "ilikebubbles" was the closet match, except they had an accessible OS where debugging and fastboot can be checked.
Im using and m8 international 2014 rooted device. build and software numbers are unkown at the moment as i didnt make a note of them when i rooted 9 months ago.
The problem began last night when i tried to flash "theunlockr.com/rom/ehndroix-v-14-10-22-rom/"via twrp. twrp in the past has always been super reliable and flashes roms at ease. last night i formated internal and wiped dalvick etc and then phone rebooted and tried to go back into recovery. the twrp splash screen flickered for a bout .6 of a second a few times and then hangs on the first htc splash screen. The only intervention that gets me into bootloader is holding power and the down vol.
i noticed i have s-on and cannot find a tutorial anywhere online i.e here, xda, google and utube on how to make this "off" Do i even need to for fixing twrp? All my adb's are current and i have the latest version of htc sync.
At the moment my bootloader offers from the top: ***unlocked*** in pink background
m8_ul pvt ship s-on
HBOOT-3.19.0.0000
RADIO-1/22/21331147A1.29G
openDSP-V46.2.2-00564-M8974_f0.0811
OS- 2048MB
eMMC-BOOT
OCT 30 2014,20:15:48
HBOOT (in blue background)
after the volume and power button instructions it reads:
FASTBOOT (in blue)
RECOVERY (in green)
FACTORY RESET ( in red)
SIMLOCK (in blue)
CHECK SMARTSD (in green)
IMAGE CRC (in pink)
SHOW BARCODE ( in blue)
i hope the above makes sense and someone can help fix this. it maybe a simple fix with loads of steps, but i have been on this all night and day now and it's not getting any clearer. Should have stuck with viper one rom
I can provide screen dumps of the bootloader screen via email if needed.
cheers in advanced guys for any ray of hope.
mattyssbates said:
I had a look at the suggested topics already mentioned surrounding my issue. "ilikebubbles" was the closet match, except they had an accessible OS where debugging and fastboot can be checked.
Im using and m8 international 2014 rooted device. build and software numbers are unkown at the moment as i didnt make a note of them when i rooted 9 months ago.
The problem began last night when i tried to flash "theunlockr.com/rom/ehndroix-v-14-10-22-rom/"via twrp. twrp in the past has always been super reliable and flashes roms at ease. last night i formated internal and wiped dalvick etc and then phone rebooted and tried to go back into recovery. the twrp splash screen flickered for a bout .6 of a second a few times and then hangs on the first htc splash screen. The only intervention that gets me into bootloader is holding power and the down vol.
i noticed i have s-on and cannot find a tutorial anywhere online i.e here, xda, google and utube on how to make this "off" Do i even need to for fixing twrp? All my adb's are current and i have the latest version of htc sync.
At the moment my bootloader offers from the top: ***unlocked*** in pink background
m8_ul pvt ship s-on
HBOOT-3.19.0.0000
RADIO-1/22/21331147A1.29G
openDSP-V46.2.2-00564-M8974_f0.0811
OS- 2048MB
eMMC-BOOT
OCT 30 2014,20:15:48
HBOOT (in blue background)
after the volume and power button instructions it reads:
FASTBOOT (in blue)
RECOVERY (in green)
FACTORY RESET ( in red)
SIMLOCK (in blue)
CHECK SMARTSD (in green)
IMAGE CRC (in pink)
SHOW BARCODE ( in blue)
i hope the above makes sense and someone can help fix this. it maybe a simple fix with loads of steps, but i have been on this all night and day now and it's not getting any clearer. Should have stuck with viper one rom
I can provide screen dumps of the bootloader screen via email if needed.
cheers in advanced guys for any ray of hope.
Click to expand...
Click to collapse
You are on HTC M8 International version. Yes?
Dom3616 said:
You are on HTC M8 International version. Yes?
Click to expand...
Click to collapse
yes, locked into 02 uk, marvellous phone!
mattyssbates said:
yes, locked into 02 uk, marvellous phone!
Click to expand...
Click to collapse
Have you tried doing a Factory Reset? WARNING: It will erase all your data.
Dom3616 said:
Have you tried doing a Factory Reset? WARNING: It will erase all your data.
Click to expand...
Click to collapse
yeah, hard reset (with vol down and power held down for 10 secs) seems to load bootloader but when selecting the factory reset option it just goes into the boot cycle as an infinite loop not progressing beyong the attempt at launching twrp. the only way to shut the phone off is to excecute the fast boot option (not pc plugged in) and hold vol down and power. Thats about the full functionality i have at the moment. All data is secured by titainuim on sd card and cloud.
mattyssbates said:
yeah, hard reset (with vol down and power held down for 10 secs) seems to load bootloader but when selecting the factory reset option it just goes into the boot cycle as an infinite loop not progressing beyong the attempt at launching twrp. the only way to shut the phone off is to excecute the fast boot option (not pc plugged in) and hold vol down and power. Thats about the full functionality i have at the moment. All data is secured by titainuim on sd card and cloud.
Click to expand...
Click to collapse
First follow this guide to unlock bootloader and achieve S-OFF. This will wipe your data.
Then follow this guide. Its very detailed. Make sure you follow the steps to restore your phone to official firmware.