Hi all,
I had my Z4 Tablet from O2 yesterday, and it seems to me like it might have a hardware fault perhaps?
When I first switched it on, it booted up normally so I went through the initial setup, but halfway through it froze for a couple of seconds, then the screen went off and I got a flashing red light. Seemed to flash 3 short, then on the fourth flash it stayed on for a couple of seconds, before going off and the thing rebooted.
It seemed to work ok after it rebooted, so I messed around with it for a few minutes, but it froze again, red flashing lights, and reboot. It seems to do this randomly. Sometimes it can be ok for a while, but then bang, off it goes again. I'm not doing anything heavy, just browsing internet every time it's happened.
I did a factory reset, didn't install anything other than updates, and it is still doing it.
Mine is the UK Z4 Tablet LTE version, the SGP771.
I'm still within my 14 day cooling off period, so I want to resolve this asap. If it's a hardware glitch, it's going back.
Any thoughts?
could be a hardware glitch...
I see this (red LED) when I mess up with newer kernels - but then it is a bootloop and not intermittent.
What software version are you on?
Bootloader locked?
Branded firmware?
Tried an OTA Update?
DHGE said:
I see this (red LED) when I mess up with newer kernels - but then it is a bootloop and not intermittent.
What software version are you on?
Bootloader locked?
Branded firmware?
Tried an OTA Update?
Click to expand...
Click to collapse
It's brand new, and completely stock.
Locked bootloader
O2 branded latest firmware.
It did it when there was no sim in it, or memory card, literally as soon as I turned it on and tried going through the setup. Since then it's been random. I can sit and watch a video fine, then it'll do it again while I'm just browsing.
It doesn't seem to be getting hot, just a little warm. Quite surprising cos my Z5 can get really hot sometimes.
I was going to try reflashing it. I'll get the firmware from XperiFirm later and try that and see.
I have 30 days to return it for exchange for a brand new one, so can't mess about too much.
I am sure "latest" has a number....
O2 branded latest firmware.
Click to expand...
Click to collapse
With 28.0.A.8.251 or newer you should be fine.
If you have this already I would swap the device with O2.
DHGE said:
With 28.0.A.8.251 or newer you should be fine.
If you have this already I would swap the device with O2.
Click to expand...
Click to collapse
Yes, that's the one I have lol (I just wasn't at home to check) and I think you're right. I'm going to speak to O2 and get it swapped I think.
Thanks for the advice, appreciate it :good:
Quick update …
I downloaded the O2 branded 28.0.A.8.251 firmware from XperiFirm and flashed it with Flashtool, said yes to the FSC script, and it flashed without errors.
It didn't wipe userdata (due to the script I think) even though I selected full wipe options in Flashtool, but that's fine. Didn't have to go through the setup again.
I ran a stability test in Antutu so it got pretty warm, then I downloaded some random game and ran it, ran some other apps. The tablet did get pretty warm. CPU Z was showing some temps up to 85C.
So far it hasn't reset once. I thought it might when it got hot, but it didn't.
I did go through the diagnostics and everything checked out as working properly, all the sensors seemed fine, speakers, mic, etc.
I'm kinda hoping it was only a glitch in the software, but it hasn't filled me full of confidence, so I'll be watching it like a hawk over the next few days.
When I'm happy that it's ok, I'll probably flash the CE1 region unbranded firmware (like I do on my phones) because they always seem to get the updates first, and I've already noticed the .260 update has rolled there.
Well fingers crossed. I'll be back with any updates.
Update . . .
. . . well, did it again, so factory reset, did it again, repaired it with Sony PC Companion . . .
. . . lasted 2 days, and it seemed as if it wasn't going to do it again, getting some good use out of it, then BYE!! Off it went again . . .
. . . Flashing red LED.
Rang O2 customer service and explained what it was doing, and they're doing a doorstep swap tomorrow for a brand new replacement so pretty happy with that.
In hindsight I should have rang them the first day because flashing red lights on a completely stock device is pretty much damn sure a hardware fault I reckon.
I'm quite surprised actually. This is one of many Sony devices I've owned. I started years ago when it was still Sony Ericsson, had a P900 which was way before it's time really, and had many more since, and this is the first one that's had a major fault.
Either way, should be solved tomorrow :fingers-crossed:
could be the battery warning light...
wise decision to swap the device!
a faulty battery or wiring...
Related
I was lying down on the ground and my phone just slipped from my hand and fell on the floor.. although it was hardly any height, just chest high. After a few minutes I checked my phone and there was no network, neither was the sound working.
I've tried re-flashing firmwares.. Villian, then KPE.. no use. If you try to play music, it'll show it is playing, however you can't hear anything, neither from the speakers nor from the earphones.
It shows me an airplane icon on the status bar, however the Flight Mode isn't ticked, and even if I try to tick it, it tries to enable for a while but returns back to unticked state.
Any solutions? Apart from approaching the service center
nish7x said:
I was lying down on the ground and my phone just slipped from my hand and fell on the floor.. although it was hardly any height, just chest high. After a few minutes I checked my phone and there was no network, neither was the sound working.
I've tried re-flashing firmwares.. Villian, then KPE.. no use. If you try to play music, it'll show it is playing, however you can't hear anything, neither from the speakers nor from the earphones.
It shows me an airplane icon on the status bar, however the Flight Mode isn't ticked, and even if I try to tick it, it tries to enable for a while but returns back to unticked state.
Any solutions? Apart from approaching the service center
Click to expand...
Click to collapse
Try to pull out your SIM(before you must shut down your phone) and but it back then. Restart your phone. Maybe you can solve the AIRPLANE mode, but for NO sound, I dont know. Maybe you damaged something in HARDWARE(hope you dont damaged). Try to shut down your phone, like 10-15 min.(pull out your battery too) and then try again. Fingers crossed that it works!
CHEERS!
Nope, I tried everything with the SIM. Even inserted another working SIM to check, doesn't work. Shows 0 signal in the mobile network status in About.
But now that isn't my concern. I want to flash back to Froyo so I can take it to the service center for warranty. And this is where I'm ending up with a lot of bad luck
I tried flashing all these firmwares:
Asian:
S5830DDKC1
S5830ZSKA6
S5830ZTKB2
Europeon:
S5830XXKA6
S5830XXJLC
S5830XXKPE
Except the KPE, which is Gingerbread, none of the Froyo ones seem to work. They pass the Odin installation, however after the reboot, it gets stuck at the Galaxy Ace logo. Seriously.. what's the problem I can't get it. I've tried all those Froyo FULL package ROMs that I saw people suggesting. Why does it get stuck at the boot? I can't return my phone to warranty with Gingerbread, as KC1 is the official in India yet.
nish7x said:
Nope, I tried everything with the SIM. Even inserted another working SIM to check, doesn't work. Shows 0 signal in the mobile network status in About.
But now that isn't my concern. I want to flash back to Froyo so I can take it to the service center for warranty. And this is where I'm ending up with a lot of bad luck
I tried flashing all these firmwares:
Asian:
S5830DDKC1
S5830ZSKA6
S5830ZTKB2
Europeon:
S5830XXKA6
S5830XXJLC
S5830XXKPE
Except the KPE, which is Gingerbread, none of the Froyo ones seem to work. They pass the Odin installation, however after the reboot, it gets stuck at the Galaxy Ace logo. Seriously.. what's the problem I can't get it. I've tried all those Froyo FULL package ROMs that I saw people suggesting. Why does it get stuck at the boot? I can't return my phone to warranty with Gingerbread, as KC1 is the official in India yet.
Click to expand...
Click to collapse
Sorry for you, but keep trying. Still maybe some is GOOD to go! Like: S5830ZCKA7
and
S5830DXKC1
And if you try other ones then ASIAN, try them when you probably buy your phone(look when they come to your store[if they come in FEBRUARY then try January FIRMWARE. Hope you get my point]).
Dont know what to do else, just keep trying and let HOPE you get it work(of course, if you drop dont BREAK something in HARDWARE).
CHEERS!
Yeah, thanks at least for the moral support I've lost my head flashing dozens of times throughout the day yesterday, almost feel like some official flashing guy at the company but at least they get paid for doing it.
I think if nothing works, I will just give the service center the boot screen stuck Froyo ROMs, at least it might be better than giving them a working Gingerbread ROM.
nish7x said:
Yeah, thanks at least for the moral support I've lost my head flashing dozens of times throughout the day yesterday, almost feel like some official flashing guy at the company but at least they get paid for doing it.
I think if nothing works, I will just give the service center the boot screen stuck Froyo ROMs, at least it might be better than giving them a working Gingerbread ROM.
Click to expand...
Click to collapse
Ok! Let to us know, how it ended finally. Maybe we can learn something from it. THX in advance!
CHEERS!
casiocas said:
Ok! Let to us know, how it ended finally. Maybe we can learn something from it. THX in advance!
CHEERS!
Click to expand...
Click to collapse
It finally ended like this.. I gave my phone to the service center on 23rd June, and getting it back today on 4th July. ****ty service people. Kept giving excuse they're trying to update my phone to some 'new version' as they called it, but aren't able to. Finally they could on the 10th day and got my phone back. And the 'new version' was nothing other than DDKC1 But oh well, the network and sound is fixed.
Hi,
I bought a mini pro sk17i a week back. I updated the phone via pc companion to 2.3.4 (4.0.2.A.0.58). The phone was working fine, but after 2 days it started to reboot itself after a call. after 5 continuous reboot i reset the phone (erased all data), then it worked fine for 2 days. Today while i was shopping i made a call, then it started to reboot. One of the things i noticed was from that point any number i dialed was not showing in the call logs. i couldnt reset the data as i was busy shopping and kept the phone in ma pocket. Later i find the phone is switched off mode. I tried pressing power button but nothing happens. Took the battery out and re inserted the battery. did a reset and it started to work fine. When i took the battery out it was a lil hot (warm) and the phone was also warm (battery area).
Here are my questions;
1.Why did this happen.
2. The phone was a lil hot when i removed the battery, can any part inside the phone be damaged if it goes hot.
3. Is this because of hardware problem/Software problem.
(I did a full reflash using flashtool and the latest firmware, till now its working fine.. dunno if this will happen again)
seems like firmware problem to me.
take the phone to service center if haplens again.
but I guess its fixed now, tho I dont know the reason, might be something happened by updating
It happened again. I flashed back to 4.0.2.A.0.42. What could be the problem.
coolbuy said:
It happened again. I flashed back to 4.0.2.A.0.42. What could be the problem.
Click to expand...
Click to collapse
This might be due to any software you installing after flashing...
Try to remember what you do after flashing and uninstall that software
Else get global copy of .58 update and flash that .ftf packageby using flashtool...
coolbuy said:
Hi,
I bought a mini pro sk17i a week back. I updated the phone via pc companion to 2.3.4 (4.0.2.A.0.58). The phone was working fine, but after 2 days it started to reboot itself after a call. after 5 continuous reboot i reset the phone (erased all data), then it worked fine for 2 days. Today while i was shopping i made a call, then it started to reboot. One of the things i noticed was from that point any number i dialed was not showing in the call logs. i couldnt reset the data as i was busy shopping and kept the phone in ma pocket. Later i find the phone is switched off mode. I tried pressing power button but nothing happens. Took the battery out and re inserted the battery. did a reset and it started to work fine. When i took the battery out it was a lil hot (warm) and the phone was also warm (battery area).
Here are my questions;
1.Why did this happen.
2. The phone was a lil hot when i removed the battery, can any part inside the phone be damaged if it goes hot.
3. Is this because of hardware problem/Software problem.
(I did a full reflash using flashtool and the latest firmware, till now its working fine.. dunno if this will happen again)
Click to expand...
Click to collapse
how do u solved it? i have the same problem. oh man. this problem make me sick
bobo180590 said:
how do u solved it? i have the same problem. oh man. this problem make me sick
Click to expand...
Click to collapse
i allready experience boot loops last week ago..
many method i try to fix it.. the best way is im using wotanserver to reflash the original firmware..
i also try using seus and flashtools but totally doesn't work..
so the best way is try use wotanserver..
Have you had this issue since flashing back to .42?
We will roll out a new software starting next week (.6x) mainly meant to improve the memory management to avoid reboots. Might be exactly what you need.
The roll out will start 12W02 but all phones won't get it at the same time so I cannot say for sure when your phone will get it.
Please post again and let me know when you got this so I know if it helped or not.
-Markus
Sony Ericsson Answers Team
I have exactly the same problem
Markus-SEAnswers said:
Have you had this issue since flashing back to .42?
We will roll out a new software starting next week (.6x) mainly meant to improve the memory management to avoid reboots. Might be exactly what you need.
The roll out will start 12W02 but all phones won't get it at the same time so I cannot say for sure when your phone will get it.
Please post again and let me know when you got this so I know if it helped or not.
-Markus
Sony Ericsson Answers Team
Click to expand...
Click to collapse
Hi Markus, Thanks for the response. As soon as i bought the phone i updated the firmware using pc companion. The flashing part went fine and the phone was working fine for 3 days, then it started reboots and turnoffs. I reinstalled the firmware and the same happened again. Then i observed this repeatedly happens when i finish call or lock the phone once it happens. i Also noticed the last called persons info is not stored in call log. But if u plug it for charging then the phone is fine. I rolled back to the previous .42 version. It was working fine for 4 days, yesterday after an hour of music playback (battery was around 44% or below) this happened again. i turned off the phone once it started restarting itself . then turned it on and cleaned the call logs. From that point its working fine without any shutdowns/restarts. Please help, i'm pretty sure that this is not a hardware issue. if the phone can run fine for 3 days without any probs..
andymac2k8 said:
I have exactly the same problem
Click to expand...
Click to collapse
me too when i use GPS or Wlan (.42 and .58 Firmware).
Thanks for the info.
I suggest you wait for the new update (.6x) which should hopefully be available for your phone very soon. If this won't fix the problem you have or if you don't feel like waiting for it (I cannot give an exact date when you will get it) you should contact a service center and have them examine the phone and do whatever necessary to get it working properly.
Repair routines varies a lot depending on market and local laws so you should give the local support a call and ask for some info about this if you choose to go with the service option.
http://www.sonyericsson.com/cws/corporate/common/contact/phonelist
-Markus
Oops, double post.
Hi
I was running on Omega v38 past few days, and my phone was running great.
Few days back my phone got totally stuck once, but a reboot fixed it.
Today I upgraded to Omega 40, and my phone started to freeze every few mins.
So I megawiped, and reinstalled it.
My phone got frozen in the set up screen itself.
Megawiped and installed Foxhound.it ran great for few minutes and gets frozen every 5-10 mins.
So I mega wiped and reinstalled Omega 38.
Same problem. Even during searching for Titanium backup, the phone got frozen.
By frozen, I mean the screen won't respond or turn off.
Only a reset would solve the issue.
I've also noticed that the phone is getting too hot during it.
Any fix?
Could it be an indication to SDN issue?
that's really strange have you wiped system during the "megawipe")) ?
i guess the only solution is to return to stock via odin and than flash again
Triangled Away
Flashed Stock Rom
Still the problem persists.
Even in Safe Mode.
eggman89 said:
Triangled Away
Flashed Stock Rom
Still the problem persists.
Even in Safe Mode.
Click to expand...
Click to collapse
Having the same problem over here, tried numerous roms (OMEGA v37-v40, CM10.1, Resurrection) no luck at all. Phone keeps randomly freezing. So I decided to go back to stock and unroot (for warranty reasons). Without any problems I unrooted my device, and installed a stock JB rom from my country (Netherlands). Traingle away, worked like a charm, but still, when installing apps and settings, I got random freezes, even on stock (official rom). As you said as well, screen would not respond, no hardware keys either. So decided to return it for warranty, and get a new phone/repaired hardware. Woke up, phone still running (very surprised), used it throughout the day, only a random reboot in the late evening and a single freeze. I really don't get how this bug/hardware problem works... Going to see what happens next couple of days, before returning for warranty... I also tried other tricks, such as in this thread: http://forum.xda-developers.com/showthread.php?p=37432509 not sure if it helped, but it sure looks that way. I also check if my EMMC was insane (http://forum.xda-developers.com/showthread.php?t=1993044&page=388) And it is, not sure however if this is related, because the sudden death problems mention not booting at all.
Good luck, keep us posted on your progress.
CrashyNL said:
Having the same problem over here, tried numerous roms (OMEGA v37-v40, CM10.1, Resurrection) no luck at all. Phone keeps randomly freezing. So I decided to go back to stock and unroot (for warranty reasons). Without any problems I unrooted my device, and installed a stock JB rom from my country (Netherlands). Traingle away, worked like a charm, but still, when installing apps and settings, I got random freezes, even on stock (official rom). As you said as well, screen would not respond, no hardware keys either. So decided to return it for warranty, and get a new phone/repaired hardware. Woke up, phone still running (very surprised), used it throughout the day, only a random reboot in the late evening and a single freeze. I really don't get how this bug/hardware problem works... Going to see what happens next couple of days, before returning for warranty... I also tried other tricks, such as in this thread: http://forum.xda-developers.com/showthread.php?p=37432509 not sure if it helped, but it sure looks that way. I also check if my EMMC was insane (http://forum.xda-developers.com/showthread.php?t=1993044&page=388) And it is, not sure however if this is related, because the sudden death problems mention not booting at all.
Good luck, keep us posted on your progress.
Click to expand...
Click to collapse
My phone has finally died (SDS) after few days of random freezing.
Gave it to service center. They replaced it with a new Motherboard which is of 32 gb . :victory::victory:
eggman89 said:
My phone has finally died (SDS) after few days of random freezing.
Gave it to service center. They replaced it with a new Motherboard which is of 32 gb . :victory::victory:
Click to expand...
Click to collapse
eggman, can you let me know which service centre in bangalore. I got my mobo replaced for an audio issue. They gave me a new Mobo with 16GB and the bad eMMC chip. Having lots of freezing issue.
cheers,
Vince
Hi
My S3's camera flash randomly goes off. Seemingly more at night. Happens randomly, flickers, sometimes stays on for minutes. It stops when I open the camera app, but otherwise just seems to go off completely at random - doesn't matter what app I am in. Also happens when the phone is locked.
Anyone heard of this problem before? Any ideas how to fix it? Running 4.1.2, it's an I9300. It has always happened, flashing up to 4.1.2 the other week didn't change the behaviour.
Cheers
Steve.
bump.... anyone?
or am i destined for the repair shop?
Choices .
Restore backup .
Factory reset .
Flash stock firmware.
jje
Thanks for the response -- I've factory reset, and flashed a new firmware and it still occurs. Hmm... Is there a way to just disable the camera flash full stop? Don't really need it much...
Me two (three?)
Mine just started flashing randomly last night - pretty creepy at first as we couldn't figure out the source of light! Did it twice this morning so far, and at this point I'm just assuming it's because I upgraded to 4.3 yesterday (AT&T OTA update).
allenlook said:
Mine just started flashing randomly last night - pretty creepy at first as we couldn't figure out the source of light! Did it twice this morning so far, and at this point I'm just assuming it's because I upgraded to 4.3 yesterday (AT&T OTA update).
Click to expand...
Click to collapse
mine was some build up of some white matter on the circuit board near the flash. probably when i spilt beer on it.
cleaned it lightly with a toothbrush and it's fine now - perhaps open it up and have a look?
Hey guys I'm new to the forum so go easy on my
So here's the story, last month when the .314 update came I was to impatient to wait until it got the over the air update so I dowloaded it from XDA flashed it using flash tools. I've done the many times before tomy z2 and also to my previous phones and everything went fine. But this time after around 20% of the flashing was complete the completion bar just got stuck there forever. I waited an hour but nothing seemed to be happening so knowing well that it'll brick my phone I unplugged it from the PC. After some googling I found out that there was a new version of flashtools available so I unisntalled my previous version and installed the new one and flashed the same ftf file again. This time to my relief the flashing went normal and my phone was successpfully updated. After a few hours of use my phone just randomly restarted. I didn't pay any attention to it but in the following days my phone started restarting at the most random times around 3-4 times a day. So obviously I knew that something has gone wrong. So I used my booted my phone into safe mode but the problem presisted, I tried doing a hard reset and then I use SUS to repair it but the problem was still there.I even flashed the singtel version of the same firmware version but even then the phone just randomly rebooted. There's nothing wrong with the sim because I switched the sim too (because some people kept insisting that the sim is to blame although I knew in my case that it wasn't) but as I expected the problem presisted. Now I'm at a loss as to what to do.I bought the phone from singapore but right now I don't live there so I can't claim warranty (even if I could).
So I turn to you, the experts in XDA it would be great help if you guys can guid me to a solution or atlesat tell me what the hell is actually wrong with the phone.
Ps: the restarts are entirely random. eg: I can play asphault for hours or shoot 4K for a long time without any problems but then I try texting someone and the phone restarts.
silver1704 said:
Hey guys I'm new to the forum so go easy on my
So here's the story, last month when the .314 update came I was to impatient to wait until it got the over the air update so I dowloaded it from XDA flashed it using flash tools. I've done the many times before tomy z2 and also to my previous phones and everything went fine. But this time after around 20% of the flashing was complete the completion bar just got stuck there forever. I waited an hour but nothing seemed to be happening so knowing well that it'll brick my phone I unplugged it from the PC. After some googling I found out that there was a new version of flashtools available so I unisntalled my previous version and installed the new one and flashed the same ftf file again. This time to my relief the flashing went normal and my phone was successpfully updated. After a few hours of use my phone just randomly restarted. I didn't pay any attention to it but in the following days my phone started restarting at the most random times around 3-4 times a day. So obviously I knew that something has gone wrong. So I used my booted my phone into safe mode but the problem presisted, I tried doing a hard reset and then I use SUS to repair it but the problem was still there.I even flashed the singtel version of the same firmware version but even then the phone just randomly rebooted. There's nothing wrong with the sim because I switched the sim too (because some people kept insisting that the sim is to blame although I knew in my case that it wasn't) but as I expected the problem presisted. Now I'm at a loss as to what to do.I bought the phone from singapore but right now I don't live there so I can't claim warranty (even if I could).
So I turn to you, the experts in XDA it would be great help if you guys can guid me to a solution or atlesat tell me what the hell is actually wrong with the phone.
Ps: the restarts are entirely random. eg: I can play asphault for hours or shoot 4K for a long time without any problems but then I try texting someone and the phone restarts.
Click to expand...
Click to collapse
Telephony error
Try repairing via sony pc compaion
If the problem persists contact sony customer support
Envious_Data said:
Telephony error
Try repairing via sony pc compaion
If the problem persists contact sony customer support
Click to expand...
Click to collapse
Thanks for the reply. I tried repairing via pc companion...did't work. What's a telephony error?
silver1704 said:
Thanks for the reply. I tried repairing via pc companion...did't work. What's a telephony error?
Click to expand...
Click to collapse
Telephony is actualy the phone part of a smart phone, its sim card slot to the app it self
Usualy when there is a problem with any one of those it will cause a phone to not function properly
In this case yours is one of them
Replacement or repair is needed ;D
Envious_Data said:
Telephony is actualy the phone part of a smart phone, its sim card slot to the app it self
Usualy when there is a problem with any one of those it will cause a phone to not function properly
In this case yours is one of them
Replacement or repair is needed ;D
Click to expand...
Click to collapse
I see. Unfortunately the country I live I'm in at the moment doesn't have a sony service centre or anything of the sort so I have to go back to Singapore to actually give it for repairs.
But how is it possible that I got a hardware damage just by a flashing error? I mean before that incident the phone worked just fine for 3 months and I've never dropped my phone or done anything to actually damage it physically.
silver1704 said:
I see. Unfortunately the country I live I'm in at the moment doesn't have a sony service centre or anything of the sort so I have to go back to Singapore to actually give it for repairs.
But how is it possible that I got a hardware damage just by a flashing error? I mean before that incident the phone worked just fine for 3 months and I've never dropped my phone or done anything to actually damage it physically.
Click to expand...
Click to collapse
Z2 suffered alot of manufacturing issues so it is posible a part on a well kept device can break, like my Z2 vibrator motor randomly stopped yet i never dropped it
I've got same problem..did you fixed it? Advice me plz..
Sent from my D6503 using XDA Free mobile app
my has phone automatically factory reset every thing even the SD card
how can I restore my SD card ?????