Data (Wi-Fi AND Mobile data) issues - OnePlus X Q&A, Help & Troubleshooting

Ever since I received my OPX I had little problems with my data, independently of using Wi-Fi or mobile internet (2g/3g).
It started with the fact that in the installation of the phone it couldn't connect to verify it's connection, although wifi was connected correctly.
I started it without the connection it wanted and factory resetted it and then I got the same problem, but after a few minutes it worked correctly and I could install my phone without any problems.
Now when I work with my phone (Whatsapp, 9gag, webrowsing, video streaming) it sometimes stops with loading, like it has lost its connection, but both Wi-Fi and mobile internet are connected.
This is very frustrating when watching video, since it just won't buffer anymore and I have to wait for like 1 minute before it continues and reloading the page helps most of the times, because I then force to get data.
Sometimes when WhatsApp isn't loading/ keeping it's connection I just start a SpeedTest to ensure it has an open connection. This works most of the times.
Also WhatsApp Web keeps losing its connection while the screen is on.
I hope you guys have some ideas on this subject.

I have a similar issue. In my case the device seems to have problems with certain WiFi-Networks (at university to be precise). The connection with the WiFi is still there, but there's no actual connection to the internet sometimes. That's why your mobile data doesn't activate - there are no connection issues on mobile data for me.
The cause for this is probably the lack of a 5GHz WiFi antenna. I don't know why, but my OPX cannot handle the 2.4GHz WiFi at university (at home it works fine!).
So to test this out, you should try different WiFi-Networks. If the network is 2.4GHz only, it should be working.
The WiFi thing while setting up the phone is a known OxygenOS bug and can be worked around.

Related

[Q] While connected through Wifi, Opera does not connect

Apologies if this has been resolved eslwhere, but I did a thorough search and I could not find the solution in similar questions asked for the exact problem I am having.
I have an HTC HD2, basic Rom 1.66.405.2 (76641)with Max Manilla, Radio version 2.06.51.07.
I have previously used Opera 9 and Opera 10 to surf the internet along with Skyfire with no problems when using the 3G connection or when connected to my home or work WiFi, until a few weeks ago. When connected through WiFi, having changed nothing on the network routers or my phone, I just cannot get to pages. The same is with the facebook app and any updates via weather or stocks/shares.
It seems that as soon as WiFi is connected there is no data connection.
I have checked data connection and it is OK, I have also tried the slider the best as suggested on another forum, even re-installing Opera 10, to no avail.
I am considering switching to Energy Max Sense at the moment but hesitating as I can't bear going through another hard reset and re-installing everything, but this issue might just force me down that route.
Any thoughts before being forced down this route?
Been through lots of different settings and basically it appears that once wifi is connected I lose all data connecions, nothing then connects.....Please help?
Did you ever get this fixed, because I am now having the same problem.
I used to get internet data connection via wifi by first turning off data connection in comm manager, then turning on wifi. I must have screwed something up, because now I cannot get any data traffic via wifi. I can't even get data from my cell network whilst wifi is on, I have to turn it off to get my GPRS connection back. Bit frustrating, been through connection setup and delete/setup network many times to no avail. What have I done... harrumph!
gadgetuk437 said:
Did you ever get this fixed, because I am now having the same problem.
I used to get internet data connection via wifi by first turning off data connection in comm manager, then turning on wifi. I must have screwed something up, because now I cannot get any data traffic via wifi. I can't even get data from my cell network whilst wifi is on, I have to turn it off to get my GPRS connection back. Bit frustrating, been through connection setup and delete/setup network many times to no avail. What have I done... harrumph!
Click to expand...
Click to collapse
Why Disconnect data connection before activating WiFi?
I leave it on, still it will get data through WiFi is available.
If you disconnect data connection, you will not get data through data connection. (while you have WiFi activated, as you switch it off)
Have you tried using both at same time? Perhaps disconnecting data connection does a "trick" so you can not get data through WiFi too and you are now experiencing expected behaviour. (And that it did before was the wrong situation.)
i tried lots of stuff, soft resetting each time, I then did a full sync and backup to my home PC (work PC has firewall and stopps internet connection).
After that I did a cache cleaner and emptied a lot of trash, it did appear to be running slow. Did another soft reset and voila in the morning it was all working.
I played around with settings, double checked everything and to the best of my knowledge nothing had changed to cause this fault, so no idea if it was a problem with synching between the two PC's, work and home, or whether the cache cleaner did the bizness. Never had the problem repeat again since.
Have you tried getting settings from your provider again maybe something got wiped by accident.
try this thread
forum.xda-developers.com/showthread.php?t=609021
hope that helps......
conantroutman said:
forum.xda-developers.com/showthread.php?t=609021
Click to expand...
Click to collapse
It did indeed, thanks.

[Q] WiFi slow downs

I'm having an odd wifi issue.
So far I've only seen it happen at home with my billion router.
The S3 connects to the wifi fine, but maybe after 30min it seems it losing packets. The internet is really slow on the phone but fine on everything else. Web pages don't load and other apps struggle because of the lack of internet but its still connected with full wifi strength. I disconnect the wifi and reconnect and everything is fine again.
Woke up this morning and the same thing happened, so I had to reset the wifi on the phone.
I've tried channel wifi channels.
I'm using WPA2
Any suggestions?

Z2 wifi slow

Having problems with Wifi streaming and YouTube very slow, stop and start every few seconds, got to be the phone as all my other devices stream fine. I have unchecked avoid poor connections in wifi advanced.
Any one else having this problem, will try factory reset.
UK sim free 14w18, firmware 55
Sent from my D6503
I've seen factory resets cure a few problems on here so try that 1st but isn't there a .69 firmware available now as well, maybe try that to?
Sent from my GT-I9300 using XDA Premium 4 mobile app
Good old factory reset and it's working fine.....hasn't. Worked
EDIT.......wifi speeds are slow again, can't watch YouTube or stream films, it's only on this device, ipad 2, galaxy s3 and s2 all stream with no problems.
Can't download the 6 free promo films either as download fails after a short while.
Sent from my D6503
My facebook app is not working great in my phone. Youtube has been fine so far but I find my internet quite slow at home as I have rubbish internet speed. Also in peak times I get very slow internet connection.
Wifi speed still slow, only on this device,
Also is the . 69 firmware carrier specific?
No firmware update prompt on my phone.
no option for 5GHz in wifi advanced menu
Sent from my D6503
A couple of things to try:
* test with other access points
* restarting the router
* disconnecting other devices
* forgetting the network on the z2 and readding it
I actually got great wifi speeds with my z2. It was even able to max out a 100 Mbps cable broadband connection on an AC router. Worked fine in n-mode also.
Sent from my 2013023 using Tapatalk
Have you tested on any other networks?
Take a trip to Starbucks! See if you get any better speeds there (and a nice latte, damn I'd kill for one right now).
glas to see im not the only one. Google Play Store @ 0.02mb/s
What kind of router do you have and how far is it? I'm able to maintain 2-3MB/s (16-24Mbit/s) over a distance of 20 feet with walls and everything in between.
After getting my phone last Tuesday ive noticed this little bug as well, sometimes downloading/updating google play apps it'll be like 0.5MB/sec but usually when I use drop down menu and quick settings and turn off wifi(give it about 10/20secs) then reactivate it im back to around 8-14Mb/sec, some apps dont even show a download progress its that fast lol.
I believe it might be a 5Ghz wifi problem as my BT hub shows my phone connecting to 5GHz channel with no way to stop it apart from turning 5Ghz off at the router :/
So hopefully sony will either fix bug or give us more wifi options like already mentioned so we can make phone connect to what we want.
K stand corrected phone can/does switch between 2.4Ghz/5Ghz, router shows phone connected at 2.4Ghz now. Just updated an app while connected on 2.4Ghz and no problem.
Z2 D6503 Wifi dropping issues
I seem to be getting the same sort of wifi issues as previously stated. I cannot hold a wifi connection on the 2.4ghz band fro more than 20s before its dissociated (ie i still have full connection to the router (3 bars) but cannot get through to the internet). This happens no matter what router i am connected to, whether its at home or at work.
I have tried:
Setting the Wifi optimization checkbox off. No difference
Avoid poor connections is off. No difference.
Stamina mode is off. No difference.
Keep Wifi on during sleep is set to Always. No difference.
Sleep timeout to 30mins. No difference.
I have factory reset the phone. No difference.
I have also check to see if it is my router at home. I have switched between every channel available which made no difference. Security is Wpa/Wpa2 PSK AES which makes no difference. I only have the 2.4ghz available on that router at home (same at work).
My Note 3 and HTC One connect to both routers with no problems at all and do not drop out. Same goes with Sony Vaio Laptop.
I have installed Wifi Fixer on my Z2 to see if it can alleviate the problem and it does somewhat. instead of manually having to turn on and off the wifi toggle to reestablish a connection, the Wifi Fixer does it for me.Approx. every 20-30s in its log it will show the phone "dissociating" from the router, and the the app tries to "reassociate" the connection.
I can connect through wifi transfer to my Note 3 without issue, and the same goes for my TV, so it cant be a hardware fault, as the connection is still excellent strength for both (as well as the router, tested with Wifi Analyzer). This is a very frustrating problem as it makes watching youtube movies impossible, and hotspotting, skype calls, etc.....
And dont even get me started on the bluetooth dropouts. I am disconnected from a bluetooth connection every 66-70s without fail no matter what i try. No issues with my Note 3 and HTC One in the exact same conditions. It will disconnect then reconnect straight away with a delay of about 3 seconds, which makes calls and listening to music a VERY unpleasant experience.
Any ideas on how to fix this? I love everything else on this phone but this wifi/bluetooth connection issue is making it unusable.
connecting to my bt home hub 4 via 5GHz band only has solved my wifi drop out problems.
Sent from my iPad using Tapatalk HD
For me slow Wifi resulted in many issues, You-tube video cannot be played, video streaming from a network storage cannot be done, Facebook videos will stop at the middle etc where the most evident issues. I tried everything possible to resolve this issues and searching the internet also didn't help. Finally decided to fresh install, used PC companion and re-installed the complete software, then restored all apps using google backup service. After this there is no issue till now. The software version is the same I had before reinstall. But now the Video streaming and apps using internet become very responsive.
thanks
HCP

[Q] Connection issues

Hey everyone, I got myself a Z2 recently and have been very happy about it for the most part. However, some things seem to not function a 100% the way it's supposed to.
Some times after it's been to sleep and I try browsing online with it using either 3g/4g or wifi the phone says it has a connection, but nothing loads. All I have to do to solve this is to refresh the wifi/3g connection manually, and then it works. It's rather annoying to always go through that procedure every time I want to use my phone, so I'm wondering is there anything I can do about this? Or anyone experienced anything similar?
Vegard
I have the same issue with WiFi while the phone sleeps or is active (no probs with mobile data though!), but I was not able to determine whether it's my router, the phone, or a combination of the two (though I have a hunch).
When I'm in my room which is unfortunately the farthest from the router, and the connection drops, my Z2 is not able to reconnect on its own. Have to disable/enable WiFi or else it's stuck in an infinite loop of connecting and obtaining an IP.
Now, I'm fine with a dropping connection occasionally given the distance and the... quality of my router. However, my laptop is able to reconnect automatically.
I have tried lots of possible solutions: WiFi sleep policy, static IP or DHCP, disabling/enabling WiFi optimisation or Auto-IP, switching WiFi channels, and various WiFi fixer apps. Nothing worked.
My guess? There is a bug in the stock firmware that makes the phone unable to reconnect if a connection is forcibly dropped . Pair this with a crappy router and you have a recipe for inconvenience.
Unfortunately, I have no spare router to confirm this, and with the bugs in CyanogenMod I am reluctant to flash for now.
Also, I am sure this is not a hardware fault of the phone in my case since I notice this behaviour at home in my network only.
Do you guys possibly know where I could find some logs related WiFi? I wanna get to the bottom of this.

WiFi slow after updating to 6.0.1

Hello all,
I have a really annoying problem, I had no problems with my phone on 5.1.1. but after updating to 6.0.2. opening webpages or sending images in IM's (Whatsapp , FB messenger) is too slow, more then 30seconds to upload a photo. It works perfectly on mobile network, only having problems with WiFi. Tried different WiFi hotspots, tried deleting WiFi network and connecting again, even did complete phone wipe.
Any suggestions or ideas how to fix this?
You might have had wifi and mobile sharing data(if wifi is slow or no Internet connection, mobile data would take on some of the stuff you're trying to load.) on previous android and that's what's given you the boost previously. Check your ISP has throttled your connection (over usage data). Make sure it's just your device using the Internet for the time being, cross check IP with phone and also check your DNS on your router. Your ISP could be experiencing technical difficulties also. Also cross check any other variable that may make your connection slow (I.E bad weather, steam downloads and anything related to your modem before we get to your phone
Mobile data sharing is off. Boost is also off. I said I tried multiple WiFi hotspots and it is still the same, and this started happened immediately after the update so I am 100% sure it is not my router or ISP (I have no problems with connection speed on my PC). Also I did ruled out everything before posting, so this is definitely something that update broke.

Categories

Resources