Hello. I just got my Zenwatch 2 a week or so ago and I love it. I came from a Garmin Vivosmart, so the fitness tracking means a lot to me.
I've noticed that my step counter is way, way off. It should be about double what it is. I'll walk on purpose and it won't update whatsoever on my watch.
Anyone else having this issue or know a fix?
Thanks so much!
Did you install the watch update thatgot pushed out a few weeks ago? I've been noticing something similar since then
gumbyx84 said:
Did you install the watch update thatgot pushed out a few weeks ago? I've been noticing something similar since then
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I only got the watch 6 days ago. I'm guessing I have the latest update. Have you found a solution?
worshipfulone said:
I only got the watch 6 days ago. I'm guessing I have the latest update. Have you found a solution?
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Sadly no. It hasn't happened a lot. Last tinge it did it was this weekend.
After two factory resets, it seems to be working. Hoping it stays that way
Thanks for your input. Appreciate it.
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I am having the same issue, sometimes the watch counts my steps other times it does not and I have done a few factory resets with it still not working consistently. Does anyone have any suggestions?
If I restart the phone and watch, it usually resets and starts counting. I have also had to force stop the Android Wear and the ZenManager apps. That usually gets it going.
This is the one thing I don't like about this watch and I rely on it a lot. Very frustrating.
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Just bought a second hand Zenwatch 2 and it seem have problem with steps count.
It seem count only half value from others device : my pebble time and my Fitbit one. Very strange.....
I also just bought this watch and would love to know if there is a fix to this issue. I really rely on this being accurate.
And it is very strange because if I start an exercice (running) the steps count is right, same count than my Fitbit or Garmin.
Seem just have no right count for daily tracking. I think it count only if there are a certain continuous steps number ? Ex if you walk 5 steps, stop, 15, steps, stop...... these steps are not counted.
Just wonderingif this is a common problem with all that own the watch or if WE are doing something wrong.
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Wore yesterday with a Pebble Time that I've tested previously as being very accurate. Zenwatch 2 showed almost half the steps as the Time. I've worn the MS band 2, Vivosmart HR, Fitbit Blaze, and a few other watches in the last few months. All the step counts were at least close enough to be considered "working." The Zenwatch 2 isn't even close. The pedometer function shouldn't be too hard to get working in a $140 watch.
$5 pedometers work. Very frustrating.
cruecu said:
Wore yesterday with a Pebble Time that I've tested previously as being very accurate. Zenwatch 2 showed almost half the steps as the Time. I've worn the MS band 2, Vivosmart HR, Fitbit Blaze, and a few other watches in the last few months. All the step counts were at least close enough to be considered "working." The Zenwatch 2 isn't even close. The pedometer function shouldn't be too hard to get working in a $140 watch.
$5 pedometers work. Very frustrating.
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I don't understand how there aren't more complaints and not one fix registered on the Net. I'm taking mine back for a Samsung Gear 2 neo. Sad b/c I love the watch otherwise.
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Yes, very strange, some posts about this issue but but just 3 or 4 users.....
I have an LG-G, LG-R, SW3, Gear2_Wear and the Zenwatch 2 is the only one with wrong steps count....
Even on the watch itself, the wellness app reads 3913 steps and Google fit (on the watch) reads 2797 steps. How are they not reading the same sensor? Awful. I don't think the potential of Android Wear 2.0 and voice call ability is worth the trade off of absolutely no fitness tracking. I think I'm going back to my reliable Pebble Time that always "just works." Pebble health is always getting better too.
This watch definetly lose from 25% to 50% steps. It counted 1400 steps on the distance 1.8 km and I'm sure that my steps are generally less then 1 m.
Does this watch count the steps automatically or do you require hitting start each morning?
Which app are you using? I've found that the ZenFit app to be very unreliable for steps (I only use it for the sleep tracking function). The Google Fit app seems to be much more accurate, and the combination of the ZenWatch 2 and my Nexus 6 phone is very accurate for total step count.
My step count is working sort of. On my Zenwatch 2 I use the Glance watch face. As I type this the watch shows I've taken 2947 steps. On my phone, Fit says 4295 steps and the Asus Zenwatch app says 2847 steps? So, the watch and the Asus app are close but not identical. Fit is out in left field. Shouldn't the watch agree with one of the apps? Or does the watch do it's own counting?
I personally wear a fitbit charge 2 on my right wrist and my zenwatch on my left wrist. My zenwatch has counted 1,600 steps and my fitbit has counted 3000 steps. I guess wellness just doesnt count steps very well.
Related
Is there any way to calibrate or tune the pedometer? Its just abysmally inaccurate. It's counted over 1100 steps so far today and I've taken maybe 300.
If you moved your hand too much, it would count them as steps ?
nktwister said:
If you moved your hand too much, it would count them as steps ?
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I do understand that, but there's no way I made some 800 hand movements that could be counted as steps in two hours.
Just washing my teeth and shaving me it makes 700 steps (in 5min) . Same with Sony SWR-30 or Garmin or Fitbit. But there is only with the Samsung device that can pause and start after finish. Same if you if we washes windows
My counts have always been good. I have to purposefully walk a lot more at work and do several miles at the gym to hit my 11,000 steps for the day. The only time I got bad readings was when the Profile for myself, height/weight/sex/age was off in S Health. Check that maybe and reboot device and phone after.
highlordkram said:
My counts have always been good. I have to purposefully walk a lot more at work and do several miles at the gym to hit my 11,000 steps for the day. The only time I got bad readings was when the Profile for myself, height/weight/sex/age was off in S Health. Check that maybe and reboot device and phone after.
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The profile is set. I actually accidentally factory reset the watch last night. We'll see how it acts now.
tedkord said:
The profile is set. I actually accidentally factory reset the watch last night. We'll see how it acts now.
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Any update? Is it working better now?
highlordkram said:
Any update? Is it working better now?
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Not really. I did find that typing at the PC ads quite a few steps. But any hope of using this to keep track of actual steps is futile.
You can turn off the pedometer while not doing exercise
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Here is an idea that has helped me for years using 2 Nike Fuel Bands and all 3 of the Gear watches; use it for a "movement counter" not a "step counter". I am an office guy, but get to get up several or more times a day and move around. I go to the gym and if I do cardio, I can end up with 11,000 or more at the end of the day. What you need to do is to set your own total goal based on what you can normally achieve on your good days.
Nike had the right idea years ago on this with their "Fuel Points". They talked about the points gotten from walking, running, playing basketball, boxing, weight lifting, etc. I have carried this over to my Gears and they are accurate within this idea frame for me for the past 2 years. Last year I lost 80 pounds by hitting that 10,000 or 11,000 per day for most days of the week. When I first started losing I even would just do punching or over the head arm raises to get my total, and the more fit i became, the less I had to do this, and the more I actually did walk, lift, run, or do elliptical.
Hope this helps out in changing your perspective on what the watch can be used for.
Every damn time i get into the car my watch says I walked a crap ton of steps each time... ill go from 500 steps to a 1000 steps...... I reset the watch and the issue still persists. This is an awesome watch and I like this watch better than the gear s2, but with the gear s2 if i start driving at 500 steps it wont even say I walked a step, the pedometer is very accurate! Any way I can fix this problem? Im looking to ditch the gear s2 but I really need to be able to accurately count my steps, im a fitness freak.
I noticed the same thing and wondered if there was a way to disable it when I get into my car.
abrahan said:
I noticed the same thing and wondered if there was a way to disable it when I get into my car.
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****, and there was me thinking I had nearly reached my step count for the day :crying:
will check it on my why home tonight...
Mine does this off and on. It doesn't count all the steps but definitely a bunch randomly. It also counted like 50k steps while i was asleep and it was charging. That was definitely odd, now I need to find out if I sleepwalk 10 miles.
Well I'm a semi truck driver and when I drive with the gear s2 the watch doesn't count any steps! Super accurate!! With the moto 360, the damn things counts so many steps its unreal. It even counts a bunch when I'm driving the car, bothers me a lot. I really want to keep this watch too
must be optional, i hope in the next update of android wear change that
I read at german magazin c't that the 360 has only a 3 axis motion sensor and that the watch is not so accurate like the 9 axis sensor from the huawei watch.
I work 12 hour shifts on my feet, so even on my slower days I am pretty comfortably at my goal of 10k steps by mid afternoon and usually end the day with 15-18k. the last two days however I struggled to hit 10k by the end of my shift. I normally come home and throw my 360 sport on the charger and switch to my Huawei watch; yesterday I noticed that my step counting returned to normal after switching watches and then today I didn't even get to 8k on a day where I feel like I should have been closer to 15k. the only thing I can think that charged was my 360 got updated to 1.5. has anyone else experienced something similar? FYIW I'm using Google fit, not moto body.
I have also noticed a dramatic reduction, I am using fit as well. Perhaps it would be interesting to compare with moto body, when I used that before, the results were always similar give or take a hundred or so steps.
day 3 at work, 9 hours in and haven't cracked 5k. should probably be around 8-9 conservatively right now. gonna switch back to the sw3 tomorrow and see how it goes
kellybrf said:
I work 12 hour shifts on my feet, so even on my slower days I am pretty comfortably at my goal of 10k steps by mid afternoon and usually end the day with 15-18k. the last two days however I struggled to hit 10k by the end of my shift. I normally come home and throw my 360 sport on the charger and switch to my Huawei watch; yesterday I noticed that my step counting returned to normal after switching watches and then today I didn't even get to 8k on a day where I feel like I should have been closer to 15k. the only thing I can think that charged was my 360 got updated to 1.5. has anyone else experienced something similar? FYIW I'm using Google fit, not moto body.
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I'm glad I'm not the only one! My step counts have DRASTICALLY decreased. Today we' took the dog for a walk, walked all over at a car show, cleaned the house, and I'm at 1,200 steps??!? My wife's fitbit is registering 6,500. Grrrr!
there are a few people having the issue on the Motorola forum too, but no fix. it seems to be OK when you're doing an activity, like when I'm very active it's fine, but the small things don't get counted. for example, I wear it to sleep and wake up with 0 steps, even though I get up to pee once or twice during the night.
hey guys,
My wife has the 360 2nd as well. She was complaining about this as well so I came here to look to see if anyone else is having the same problem, and we indeed are...
What can we do? Is there way to rollback the update?
She has a fitbit, and wore both on the same arm today and one shows the accurate 7-8K steps, where google fit has about 5300 and moto app had like 2k.
Any ideas? Rollback until 2.0 is the only thing I can think of. Not sure how to do i though.
one of the guys on the moto forum said he talked to moto cust service and they just rma'd the watch
kellybrf said:
one of the guys on the moto forum said he talked to moto cust service and they just rma'd the watch
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Sucks to be him. I had to rma my initial 360 gen 2 and it took me 2 and a half months to get it back.
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Possible solution
I had the same issue, after the latest update. I decided to check what Androids treatment of the Body App was and whether it was setup to ignore optimisations like the Android Wear app. It wasn't, so checked it and the step count is now back to before the update. Strangely my battery life has increased also.
Settings --> Apps --> Menu --> Configure Apps --> Ignore optimisations --> Moto body needs to be checked.
This was carried out on a stock LG G4
speric007 said:
I had the same issue, after the latest update. I decided to check what Androids treatment of the Body App was and whether it was setup to ignore optimisations like the Android Wear app. It wasn't, so checked it and the step count is now back to before the update. Strangely my battery life has increased also.
Settings --> Apps --> Menu --> Configure Apps --> Ignore optimisations --> Moto body needs to be checked.
This was carried out on a stock LG G4
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interesting, but I've never had body installed
so I went as far as wearing two watches on Friday, my 360 sport and sw3. I paired my 360 with my Nexus 7 and set fit to a different account so they would be completely different. the Sony counted just over 19,500 steps, whereas the 360 finished the day just shy of 13k. armed with hard numbers I called moto yesterday. tier 2 said I could send it in for repair but couldn't tell me what they would repair since it seems related to software, or I could pay $25 for a replacement. tier 3 is going to call me tomorrow.
kellybrf said:
so I went as far as wearing two watches on Friday, my 360 sport and sw3. I paired my 360 with my Nexus 7 and set fit to a different account so they would be completely different. the Sony counted just over 19,500 steps, whereas the 360 finished the day just shy of 13k. armed with hard numbers I called moto yesterday. tier 2 said I could send it in for repair but couldn't tell me what they would repair since it seems related to software, or I could pay $25 for a replacement. tier 3 is going to call me tomorrow.
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Don't send it in.
It's definitely a software problem. I work 8hrs/day (sometimes 12) and my job has me constantly moving around. I used to get between 14k and 30k steps per day. Now I'm getting 10k-12k. Same watch too.
There's nothing wrong with the hardware. They did something to the software, or they nerfed the way that the motion sensor counts steps. I'm wondering if they nerfed it to try and reduce inaccuracies caused by simply moving your wrist. (In other words, counting steps only, instead of counting wrist movements as steps). I'm not sure though. If this is the case, then it isn't working well.
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Moto worked with me a bit on this and I thought we were getting somewhere, but then kind of our of the blue they called to say they were closing the ticket but it works be addressed in a future update. in the meantime I went back to my sw3, which had been flawless. has this issue been fixed by chance? id love to use the 360 again
Hi, I have been using my stratos for a week now, and noticed it doesnt count stairs well and doesnt count me using a stroller when i take my kid to day care - its consistently failing on both these two scenarios but otherwise works well with step counting, running, and i was able to track my 1 pool session well so far.
Anyone else noticed these issues?
thanks.
I am interested in this topic as well. I was considering Stratos but saw a good offer on Garmin Vivoactive 3. Now I saw that the Vivoactive is counting only a few steps whlie using a stroller. To make things worse it is recalculating VO2max and resetting the step goal considering this wrong steps from stroller pushing. The yearks at Garmin do not allow to manually add or edit step count because steps are used in leaderboards. Now I am considering returning it and buying a Stratos. Just as sports watch not as an activity tracker.
sagivha said:
Hi, I have been using my stratos for a week now, and noticed it doesnt count stairs well and doesnt count me using a stroller when i take my kid to day care - its consistently failing on both these two scenarios but otherwise works well with step counting, running, and i was able to track my 1 pool session well so far.
Anyone else noticed these issues?
thanks.
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Hi Sagivha
When walking with a stroller you have both hands maneuvering it.
It's the same when using the treadmill, I always let my hand swing when standing on it otherwise the steps are not counted well.
About taking stairs, I have the same problem and already pointed this out for several times.
Now and then there are one or two counts of taking stairs. I wonder if there a threshold as it is bij walking.
Counting steps takes place after 10 steps to avoid false readings.
Ogamwich
A lot of reviews but all seems to be biased favoring buy. None of them are speaking about any issues or problems. Is the watch that really good?
2 weeks i have GTR2.Battery 14 days, normal use. Updated, playing music from the watch, speaking with the watch and Swimming. Really good stuff for a 170 usd. Change strap for metal bracelet. Looks amazing!
loko755 said:
2 weeks i have GTR2.Battery 14 days, normal use. Updated, playing music from the watch, speaking with the watch and Swimming. Really good stuff for a 170 usd. Change strap for metal bracelet. Looks amazing!
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How do you transfer mp3 files to the watch. Mine keeps failing
Used since 2 days and steps counter seem totally wrong in daily tracking. Before go to sleep my Fitbit One has 1300 steps and GTR2 310 steps. Fitbit One is always right steps count because it is in the pocket and count only when the leg move. In exercice mode GTR2 has right steps. It is like GTR2 start to count steps anly after 40 (or more) continuous steps
At this time Fitbit One 6136 steps vs GTR2 3302 steps, totally wrong and unusable
GTR Watchfaces from "Notify for Amazfit" do not load, Fail each time.
the steps counting is better, if you do perform a reset on the GTR2/GTS2.. (after the last fw update)
watchfaces from 1st generation do not work on GTS2/GTR2 !!!
and there are no custom watchfaces yet, seems to be the apps for modding are still missing.
battery life of my GTS2 is about 9-10 days ... my GTS1 got 19-24 days
deepblue2000 said:
the steps counting is better, if you do perform a reset on the GTR2/GTS2.. (after the last fw update)
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Tried factory reset, nothing changed. After 40min in my kitchen, my Fitbit One count 306 steps (and with the One it count only when the leg move) and the GTR2 counted 62 steps. So still totally unusable as daily tracker.
Really incredible that Amazfit can stay with a new (recent) watch wich can not do the basic with counting right steps ???? I can use my GTR Lite and the steps are correct, no much difference with my Fitbit One.
yeah it is a bit annoying, the GTS1 was so much better.
I dont know what they did @amazfit.... it seems to be the GTR2 / GTS2 are beta
devices for maybe the mini-Version that will be released soon
dersie said:
Tried factory reset, nothing changed. After 40min in my kitchen, my Fitbit One count 306 steps (and with the One it count only when the leg move) and the GTR2 counted 62 steps. So still totally unusable as daily tracker.
Really incredible that Amazfit can stay with a new (recent) watch wich can not do the basic with counting right steps ???? I can use my GTR Lite and the steps are correct, no much difference with my Fitbit One.
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The algorithm for steps counting is trying to measure actual walking steps not just random movements which is why it's best checked in a walking activity. I got my GTR 2 a couple of weeks ago and so far I'm happy with the step counter.
BravoCharlie said:
The algorithm for steps counting is trying to measure actual walking steps not just random movements
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But it fail today Fitbit 6200 steps just for leg movements and not arm and GTR2 2800 steps, totally wrong
dersie said:
But it fail today Fitbit 6200 steps just for leg movements and not arm and GTR2 2800 steps, totally wrong
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That's weird, maybe you have a faulty one. I have GTR 2 and my wife GTS 2 and step counting is good on both (around 1200 steps per kilometer during activity) and even around the house it accumulates as expected. Try to feedback to Huami in Zepp app and see what they say.
Great Watch but very limited watchfaces. GTR watch faces do not work.
BravoCharlie said:
That's weird, maybe you have a faulty one. I have GTR 2 and my wife GTS 2 and step counting is good on both (around 1200 steps per kilometer during activity) and even around the house it accumulates as expected. Try to feedback to Huami in Zepp app and see what they say.
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dersie said:
But it fail today Fitbit 6200 steps just for leg movements and not arm and GTR2 2800 steps, totally wrong
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Click to collapse
Firmware update for GTR2 yesterday
In change log :
- setup for wrist watch
- optimize accuracy of steps counting
at this time :
- Fitbit One : 3767 steps
- GTR2 : 3897
so no faulty unit, just faulty Amazfit developers
GTR2_Update_24012020.jpg
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Well I have a gts 2 and I've been a bit disappointed with it so far. No Alexa connection (to follow so amazfit have told me) and the on board voice control is only part working.
I can start playing a song via voice command but cannot then say play next song or pause playing.
Contacted amazfit about the problem and they said oh yeah we know about that and we're working on it!!
Ever get the feeling that you bought something a bit too soon
Hi all,
I'm having problems with the heart rate monitor, while I'm resting it's more or les accurate, but when I'm doing some exercise it's useless, having a differences somtimes up to 50 bpm lower than the real heart rate, I tried a factory reset but is still the same.
Does any of you have a similar problem? I have just sent a feedback on the app, let's see
It's a great watch but I'm thinking on returning it...
Does anybody get voice reminders when doing a run for example? There's a setting during the run for voice volume, and I have it set to maximum, but there's no voice to say 1 mile and the time etc. Is my unit faulty? Music works OK.
Maybe it works only with earphones, try it.
dukynko said:
Maybe it works only with earphones, try it.
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The watch has speakers so it shouldn't be necessary to have headphones connected. Music plays nicely through the watch speaker.