Hello,
I have a samsung S6 edge phone. From past few days i am seeing a black spot under the screen. can someone help me how to fix this. I bought this phone 5 months ago from AT&T store. ATT is mentioning that they will exchange my phone with warranty claim but will exchange it with a refurbished phone.
When i called Samsung they mentioned me that i have to send the phone to them. They will do basic troubleshooting. if they can fix it they will if not they will replace the phone ( samsung mentioned they will replace with brand new phone but I doubt it as its been 5 months since i bought this phone)
I cannot send phone to samsung as i cannot end up having no phone with me for 14 days. I dont want refurbished phone either as its been only 5 months since i took this phone
can anyone help me here and suggest me a good way to fix it or get a new replacement phone
As i am new user i cant post images. please let me know how can i post images
rinku2012 said:
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As i am new user i cant post images. please let me know how can i post images
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Upload them to a picture hosting/sharing site and put the link in the post...
As for your problem, I'd rather take the replacement from Samsung into account instead of ending up with a refurbished phone...even if that means you won't have it for 2 weeks. Borrow a phone from someone meanwhile
Sent from nowhere over the air...
Well without the pic we can not help you I do hope some one here can help you.
I sent the phone to samsung support and they have replaced the screen and fixed the issue. thanks everyone for helping me
Related
Hi everyone,
I just received a new GS2 from Bell, but i have major issue with the touch screen. ( I read some of the thread regarding to unresponse touchscreen issue but it's not my case therefore i post it up and hopefully someone can help me with the issue)
here it goes... when i select anything..says making a call i cant dial a number, some number i can or when i select an icon i cant able to unless i press the home button and go back then it work BUT not all the time just sometime they work. Its really frustrating so please if anyone know how to fix this issue help me
Oh i did hard reset wipe everything and the issue still there do i have the faulty unit?
Thanks alot
Drew
I'd get it exchanged asap.
the problems is this is not my phone originally i bought it off someone it work fine till recently (about a week).
Ibring it to Bell, Bell refused to service it they need the original receipt. but it's clearly a Bell branded phone and it just release not long go??
Then i contacted Samsung Canada, they too told me that the need the receipt! the supervisor even told me if i have it a day and no receipt they will not honor the warranty.
Does this making any sense at all to you guys? anyhow, I canceled Bell service and also did email to Samsung Canada and will email Samsung in Korea as well when my friend free this coming up week, he is korean
anyhow, thanks for your help
im so excited before and now super pissed and sad!!
Not sure if this is the right place for this question, but I'll ask it anyways with a little background first:
About 3 weeks ago the wifi radio died in my Atrix that I've had for about 9 months. I call AT&T Warranty and they determine that I can get a replacement. I go to the local service center, first receive a phone that the speakerphone is broken on, then get a replacement which I notice three days later has a screen issue that looks like burn-in.
During having this phone I had issues where the notifications stop making sound for texts and emails (regardless of which program) and only vibrates. So, I call back into warranty and have them send me a new phone for the screen issue thinking that the notification thing is part of the fact it was a bad replacement. So I get the new phone a few days ago and am experiencing the same issue with notifications regardless of if they are stored on the internal SD or the default notifications. I tried calling in to tech support, who knew nothing about the issue who then transferred me to Motorola, who knew nothing about the issue.
I call back to warranty support and explain that I run a business and this phone is no longer usable in its current state and refuse to accept another replacement due to the fact it's happened on both of the replacement phones they've sent me. So here's the question:
[Q] In recent years, has anyone successfully gotten AT&T to replace a phone with a different model phone through warranty support?
Because I've been with AT&T for 8 years now and remember having a phone replaced with a different model after having 4 replacements go bad over the course of a month, but even after talking to her supervisor the warranty rep could not replace the phone with anything but an Atrix 4G.
This is effing infuriating.
You could try writing a letter or email to moto. They appreciate the feedback and might send u an atrix2 if ur lucky
Sent from my MB860 using xda premium
vn1977 said:
Not sure if this is the right place for this question, but I'll ask it anyways with a little background first:
About 3 weeks ago the wifi radio died in my Atrix that I've had for about 9 months. I call AT&T Warranty and they determine that I can get a replacement. I go to the local service center, first receive a phone that the speakerphone is broken on, then get a replacement which I notice three days later has a screen issue that looks like burn-in.
During having this phone I had issues where the notifications stop making sound for texts and emails (regardless of which program) and only vibrates. So, I call back into warranty and have them send me a new phone for the screen issue thinking that the notification thing is part of the fact it was a bad replacement. So I get the new phone a few days ago and am experiencing the same issue with notifications regardless of if they are stored on the internal SD or the default notifications. I tried calling in to tech support, who knew nothing about the issue who then transferred me to Motorola, who knew nothing about the issue.
I call back to warranty support and explain that I run a business and this phone is no longer usable in its current state and refuse to accept another replacement due to the fact it's happened on both of the replacement phones they've sent me. So here's the question:
[Q] In recent years, has anyone successfully gotten AT&T to replace a phone with a different model phone through warranty support?
Because I've been with AT&T for 8 years now and remember having a phone replaced with a different model after having 4 replacements go bad over the course of a month, but even after talking to her supervisor the warranty rep could not replace the phone with anything but an Atrix 4G.
This is effing infuriating.
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My mom was able to do that. Even got a replacement from wp7 to android. Att rule is 3 replacements under warranty, you can get a different model. Not sure if its your choice or theirs however. She raised hell. I suggest you do the same. Good luck.
Well, AT&T will not replace it with something different, but they did make good with me by giving me a large credit on my account. I'm guessing this was done to make it easier for me to use one of the upgrade paths they gave me.
I emailed Motorola and they want me to send my phone in for diag work, which I can't do as I have no backup phone, so I have sent a suggestion to them on how to test for the issue so I'll see what they say.
Thank you for the suggestions!
Sent from my MB860 using XDA
My son has had replacements, (being a teenager this has been somewhat frequent), which have been a different make and model. They have only done this when the phone he had was no longer available, and they would send a "like" phone with the same features. We have never requested a different replacement however, so I do not know what the answer would be there.
---------- Post added at 04:03 PM ---------- Previous post was at 04:01 PM ----------
Android The Greek said:
You could try writing a letter or email to moto. They appreciate the feedback and might send u an atrix2 if ur lucky
Sent from my MB860 using xda premium
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Someone posted in the last week they got a warranty replacement and were given an Atrix 2 by AT&T, so they may very well be out of the original Atrix at their warehouses.
I may go ahead and try warranty through Motorola now... the only phone I want from AT&T at the moment is the Galaxy Note and it's a bit too high priced for me to take the upgrade option (I max out at $200!). I purchased a Sony Xperia Play on craigslist to replace it for the moment and will probably sell the Atrix if Motorola doesn't send me an Atrix 2. I find it funny that Motorola wanted me to send my phone in, which would leave me without a phone for at least 5 days... Thank you for the replies, everyone!
OK here is my problem questions will follow.
i purchased my gtab 10.1 in usa.moved to philippines.screen started getting fuzzy then blacking out now its totally out. samsung refuses to repair it cause they don't do international warranty.then i went to samsung office here in philippines asked them about repairing my tablet.i was told they wont order or repair my unit cause its not from here and against there laws.so now im sitting here with a tablet that needs 2 parts.(1) lcd screen(2) lcd screen cable (mine is broken).i have looked on ebay none of the lcd screens come with the cable. gotta love samsung and how they do their customers. i dont even have a way to use ebay now cause i no longer have a bank account in usa or a place to send anything to. so does anyone know where or how i might be able to aquire spare parts for this thing?
Why is it Samsung's fault you broke the screen? And why is it their fault you made the choice to buy a tablet in one country when you lived in another? I don't see that they did anything wrong, tbh.
BretonGirl said:
Why is it Samsung's fault you broke the screen? And why is it their fault you made the choice to buy a tablet in one country when you lived in another? I don't see that they did anything wrong, tbh.
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well for one you dont know all the info. you shouldnt be so quick to judge .im american from usa which i purchased my tab from usa. then after purchasing my tab i ended up moving.and what they do wrong is not support their products internationaly. also i did not break my screen. the lcd cable is what broke. the screen went bad before the cable broke so therefore samsung gave me a faulty unit. so yes i have every reason to complain about samsung and there support and product. so please read and understand before judging others. im asking if anyone knows where i might find parts im not asking for others to look for faults or degrading with remarks.
stickjt said:
well for one you dont know all the info. you shouldnt be so quick to judge .im american from usa which i purchased my tab from usa. then after purchasing my tab i ended up moving.and what they do wrong is not support their products internationaly. also i did not break my screen. the lcd cable is what broke. the screen went bad before the cable broke so therefore samsung gave me a faulty unit. so yes i have every reason to complain about samsung and there support and product. so please read and understand before judging others. im asking if anyone knows where i might find parts im not asking for others to look for faults or degrading with remarks.
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Posting this rant here isn't going to make samsung fix your tab.
Do you have a family member back in the states you can send your tab to and get them to send it to samsung to get repaired?
Sent from my GT-I9100 using xda premium
wasnt posted as a rant only trying to explain my situation.i already said what i wanted and needed to samsung . anyway i do have family there but by the time i send this to them and they send it in my warranty will be over. so i figured i would just try to find the parts i need and get it fixed here out of pocket.
Hi Friends,
I am new to this website and I am here to get a possible DIY solution to restart my Galaxy S2.
Its been a week now and its not working at all . I have checked almost all videos and thread however unable to find a steamline solution.
My phone was showing Samsung logo in case of power Up however after that there was no responce. Tried several times but no luck.
Later I gave my phone to Samsung sevice station , guy gave the assurance to get it done in 3 hrs as its a normal thing. Today, I got my phone back in a dead state and he says (Sir, we are unable to reboot as it has some harware issue and will cost over 8k INR to change the mother board).
Guys, I dont find it worth investing on a 2 Yr old phone. Hence I want to take a chance to get it started myself.
Please Guide.
You can't. Do you think they make this stuff up at service centres or something ? Not everything is a Samsung conspiracy against users.
If your phone won't boot at all & shows no signs of life, what do you expect anyone here to say ? One way or another, if you want your phone to work again, you're replacing the motherboard. Whether you pay a service centre to put a new one in, or whether you source a 2nd hand one from a 'donor' phone (one with a broken screen which is otherwise OK, for example) & either replace it yourself or pay a local mobile repair shop (who isn't a Samsung service centre) to do it, is up to you.
As you've already mentioned you have a 2 yr old phone that doesn't work, and it won't be working again without you spending a not insignificant amount money. If it were me, I'd be getting a new phone.
I bought my S6 Edge for ATT back in April. I was plagued with the Purple Dots on the front camera. It was bad, literally 1/4 of the screen bad and they kept multiplying. I sent mine in recently. How long was your turn around time? Did the fix your phone, give you a new one, or refurbished. My only back up phone is my HTC Magic from New Zealand I bought when I lived there. Using this phone again makes me realize how far we come
yes..but in Germany.. direct to Samsung repair..means not to the provider..shipped back 6 days later..with online check what they did.. was very satisfied
Alex-V said:
yes..but in Germany.. direct to Samsung repair..means not to the provider..shipped back 6 days later..with online check what they did.. was very satisfied
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Awesome, hopefully I get mine back soon. What did you get repaired on your phone?
CtrlAltDelete69 said:
Awesome, hopefully I get mine back soon. What did you get repaired on your phone?
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digitizer was broken.. did not register touch..they changed the whole display unit...now all is good.. and good quality ..Samsung gives me the address to ship after we talked through email..and this is the facebook site of it
https://m.facebook.com/wsupportcom
don't want to make commercial for it..but in the past i had some trouble with such repair services..but not at this time..and Knox was tripped