OK here is my problem questions will follow.
i purchased my gtab 10.1 in usa.moved to philippines.screen started getting fuzzy then blacking out now its totally out. samsung refuses to repair it cause they don't do international warranty.then i went to samsung office here in philippines asked them about repairing my tablet.i was told they wont order or repair my unit cause its not from here and against there laws.so now im sitting here with a tablet that needs 2 parts.(1) lcd screen(2) lcd screen cable (mine is broken).i have looked on ebay none of the lcd screens come with the cable. gotta love samsung and how they do their customers. i dont even have a way to use ebay now cause i no longer have a bank account in usa or a place to send anything to. so does anyone know where or how i might be able to aquire spare parts for this thing?
Why is it Samsung's fault you broke the screen? And why is it their fault you made the choice to buy a tablet in one country when you lived in another? I don't see that they did anything wrong, tbh.
BretonGirl said:
Why is it Samsung's fault you broke the screen? And why is it their fault you made the choice to buy a tablet in one country when you lived in another? I don't see that they did anything wrong, tbh.
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well for one you dont know all the info. you shouldnt be so quick to judge .im american from usa which i purchased my tab from usa. then after purchasing my tab i ended up moving.and what they do wrong is not support their products internationaly. also i did not break my screen. the lcd cable is what broke. the screen went bad before the cable broke so therefore samsung gave me a faulty unit. so yes i have every reason to complain about samsung and there support and product. so please read and understand before judging others. im asking if anyone knows where i might find parts im not asking for others to look for faults or degrading with remarks.
stickjt said:
well for one you dont know all the info. you shouldnt be so quick to judge .im american from usa which i purchased my tab from usa. then after purchasing my tab i ended up moving.and what they do wrong is not support their products internationaly. also i did not break my screen. the lcd cable is what broke. the screen went bad before the cable broke so therefore samsung gave me a faulty unit. so yes i have every reason to complain about samsung and there support and product. so please read and understand before judging others. im asking if anyone knows where i might find parts im not asking for others to look for faults or degrading with remarks.
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Posting this rant here isn't going to make samsung fix your tab.
Do you have a family member back in the states you can send your tab to and get them to send it to samsung to get repaired?
Sent from my GT-I9100 using xda premium
wasnt posted as a rant only trying to explain my situation.i already said what i wanted and needed to samsung . anyway i do have family there but by the time i send this to them and they send it in my warranty will be over. so i figured i would just try to find the parts i need and get it fixed here out of pocket.
Related
Cheap EBAY car charger from Bargaincell.com fried the charging circuit/sync/USB connnector on my brand new 8525. The guy tells me he won't do anything about damages, so I'm stuck needing a replacement motherboard. Other than this my device is in perfect condition, so I'm not looking to part it out either.
If you have an operational motherboard, Please email me at:
natedog731 <NO @ SPAM> hotmail.com
THANKS!
Have you tried putting the phone in for warranty?
Well, I got the phone 2nd hand off of ebay (No Warranty). Shortly there after, another ebay product killed it. See this thread: http://forum.xda-developers.com/showpost.php?p=1443395&postcount=22
I would still try and get it replaced through AT&T. I bought my 8525 through eBay and had an issue with it and AT&T still replaced it under the manufactures warranty for me. I've done it numerous times with phones over the years. The number you should call is 1-800-801-1101. It's definitely worth a shot...
Hmmm... I suppose the worst thing they can tell me is "no"...
I'll be damned... I didn't think that would work... A replacement is on the way! Thanks for the idea, TheBrit and ahfunaki!!
No problem, glad to have saved you some time and money...
And the nice thing is too, the phone you'll receive basically is brand new...
Bah... Cingular/ATT sent me a unit with the White screen issue. right out of the box... *sigh* A replacement for the replacement is on the way...
Nate731 said:
Hmmm... I suppose the worst thing they can tell me is "no"...
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Or charge you for the new phone after they determine the damage wasnt due to a defect. You gotta be careful as they try to find anthing to make your fault. I got a couple boards if interested
LOL Just called them again tonight... Time for the replacement for the replacement for the replacement . The rep tried to talk me into taking a different model in exchange. "Sir, since you've had the trouble with that model, how about a different model instead? A Blackberry 7100, perhaps?" LOL. He didn't seem too surprised that I asked about the Tilt, and it seemed like he checked stock and said that there was none so far. We'll see what happens.
omg.....really>? if i would of known this i wouldnt of opened my phone and voided it....do you guys think that they will accept it?? i got my 8525 from ebay
to ahfunaki:
Can you write all procedure step by step, because I don’t live in USA but I have couple friends in USA with ATT account? I can ask for help but their don’t realize how to do it, because I was send my device couple weeks ago but in ATT local store refuse to help because of ebay purchase. A can call to ATT via skype and organize everything.
Sorry for my poor English.
I dropped my tablet corner first and the lower left corner smashed and the corner of the glass broke in lots of pieces
now my screen has 2-3 big cracks over it. Does anyone know where I can get it repaired in Asia or if in the US who can I contact for pick up, estimates and other stuff.
Go to Sony website to check out local Song Corp in Asia for services.
I asked our sony service centre in saudi arabia .a screen replacment costs about thesame price of a new tablet !
But may be cost varies from a country to another.
If you can't fix it, Id get a galaxy tab or galaxy note 10.1. Im dissapointed in my Sony Tablet. The only feature I lack on other tablets is the IR remote, which I sadly can't use as I don't have anything that uses it.
rjsmith2007 said:
If you can't fix it, Id get a galaxy tab or galaxy note 10.1. Im dissapointed in my Sony Tablet. The only feature I lack on other tablets is the IR remote, which I sadly can't use as I don't have anything that uses it.
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Oh wow. This is ultra helpful. Moron.
rjsmith2007 said:
If you can't fix it, Id get a galaxy tab or galaxy note 10.1. Im dissapointed in my Sony Tablet. The only feature I lack on other tablets is the IR remote, which I sadly can't use as I don't have anything that uses it.
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How do you not own anything that uses IR? I find that impossible, how you can have a tablet but not a TV as all TVs use IR...
Sent from my HTC Desire using xda premium
I chatted with the Sony US (that's where i bought mine) and they kept referring me to a repair number which i can't call coz im not in the US and IDD costs. my local service center sucks
dohanotoha said:
I asked our sony service centre in saudi arabia .a screen replacment costs about thesame price of a new tablet !
But may be cost varies from a country to another.
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The sony service center in my area doesnt repair tablets does the screen replacement include labor?
If you have replaced your screen already then this is not nessasary but here is my plan for if my screen will crack:
Just send it back with the message that you had the little black cord attached on it, the one that comes with the tablet, and tell them that your cord snapped
just like that, nothing you can do about it you could give it a try right?
kazshizka said:
I dropped my tablet corner first and the lower left corner smashed and the corner of the glass broke in lots of pieces
now my screen has 2-3 big cracks over it. Does anyone know where I can get it repaired in Asia or if in the US who can I contact for pick up, estimates and other stuff.
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That could work. it would party be their fault that my screen broke. I'll try that
Mahaco said:
If you have replaced your screen already then this is not nessasary but here is my plan for if my screen will crack:
Just send it back with the message that you had the little black cord attached on it, the one that comes with the tablet, and tell them that your cord snapped
just like that, nothing you can do about it you could give it a try right?
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lol that's why honest people with genuine faults have such a hard time getting warranty claims honored ^^
I just purchased a used Atrix online. When I put in my sim and tried to type in the carrier unlock code, I wasn't able to enter it because I found that there were dead spots on the screen.
Note this is pretty much right out of the box. The only thing that I can think of that might have messed it up is that I stuck my nail in the crack between the side and the screen and moved it along the length of the phone to get some dirt accumulated there out.
What I'm wondering is if I have royally screwed up my digitizer b/c of what I did and if there is a way to fix it? Or do you think i was sent a dud?
I've got the same. The same things are with other Motorola phones like Defy or Milestone.
I've send my Atrix to service
Thanks for the response. Sorry for not doing a search ahead of time. Looks like this is fairly common.
Try warranty. I bought a used one, had the same problem, called in and they replaced it. I didn't tell them I bought it used, nor did they ask. Sent me out a new phone, not a refurbished one.
chrism.brunner said:
Try warranty. I bought a used one, had the same problem, called in and they replaced it. I didn't tell them I bought it used, nor did they ask. Sent me out a new phone, not a refurbished one.
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Oh really? Warranty through AT&T or Motorola?
I use Motorola, they send out new phones, AT&T send out refurbished phones. I found Motorola easy to deal with. I bought my phones used, they didn't ask, and I didn't offer the info. They replaced 2 phones for me.
Another digitizer thread about the atrix. Nothing new here, move along people.
So I have had my I9300 GS3 since launch and the other day I cracked my screen.
Now I need to get it fixed, I know that the whole unit AMOLED and digitizer needs to be replaced.
I could probably do it myself if the savings will be a lot but I'm looking for all options and Samsung US won't touch it apparently because its not a US model.
So anyway know of a way to get Samsung US to fix it or where Is a good place I could send it or get a display for it?
Anyone have any ideas?
Use your warranty it wont cost a dime
EDIT:
oh wait.. you cracked it.. mmmm.. you may try some low-end stores maybe in malls just to be sure. You could also do it yourself, there are lots of how-to's in youtube
Sent from my GT-I9300 using xda premium
if you're in the US and you have the i9300, then you have 2 choices:
1) DIY. buy the parts from ebay and follow instructions online..
2) Contact the Samsung on the country your phone is registered to. The one I had was register to the UK and they simply said that I'll have to contact their special service center there, arrange the case number with them, then send it to them as well as providing return postage. Then when they receive it, it will take up to 28 days to fix your phone + potential costs for repairs because you are physically not in their region. Any attempt to contact Samsung USA will get the agents telling you that they only service american models and that, I quote, their technicians do not have the knowledge or skill or parts to repair the i9300.
This is my personal experience with the incompetence of Samsung USA.
Sent from my GT-I9300 using xda app-developers app
Napsterbater said:
So I have had my I9300 GS3 since launch and the other day I cracked my screen.
Now I need to get it fixed, I know that the whole unit AMOLED and digitizer needs to be replaced.
I could probably do it myself if the savings will be a lot but I'm looking for all options and Samsung US won't touch it apparently because its not a US model.
So anyway know of a way to get Samsung US to fix it or where Is a good place I could send it or get a display for it?
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Click to collapse
you can do it yourself following max lee's steps
http://androidroot.org/watch_video.php?v=4Y7HHX55S5W1
It has been the 4 month that i bought the s6 edge (gold color 64gb international version)
However, almost the whole phone was CHANGED!!!!! And now it still has lot of problems
First i went to the repair centre they changed the main board, then they changed my camera!!!!
The quality control of samsung is insane they almost sold me a broken phone
S6 edge is not a cheap phone and they said as i am a owner of it so now i am their premium customer,
but all i got from them is a broken phone
now my phone cant even run graphic games smoothly but a LOT CHEAPER PHONE FROM SAMSUNG CAN!!!!
problems are keep popping out from my s6 edge T.T
Please help me to make this loud make a lot of people know it :crying::crying::crying:
i really dont wanna go to the repair centre again and again ;....................;
i used that much money but bought a premium repair service instead of a premium phone
its really a fraud :crying::crying::crying::crying:
PLEEEEEEEEEEEEEEASEEEEE HELP ME OR SAMSUNG WONT GIVE ME BACK WHAT THEY SHOULD
PLEASE HELP ME TO SHOW HOW HONEST AND GREAT THEY ARE BY SELLING ME A BROKEN PHONE :crying::crying::crying::crying:
I don't know what the law is in whatever country you live in. But here in New Zealand, if you have returned the phone to the manufacturer and had it "repaired" and it is still not fit for purpose, you are entitled to a full refund under the consumers guarantee act.
I implore you to read whatever legislation covers your interaction with manufacturers (or importers) in your country and cite these specific clauses when you contact Samsung support, that may help you to get their notice.
Stirring up a social media ****storm will not get your phone fixed/replaced/refunded. Using your rights within the laws of your country will.
merely my opinion.