Related
Hello,
. About 3 weeks ago I got an S4. That makes me the 4th of 5 people I know with them. The first three all have cracked glass. I thought they were just abusing their phones. Last night at a concert my phone slipped out of my pocket while sitting. It fell a foot and a half. I am now the fourth to have a cracked screen. A foot and a half. I will save you the stories of what my Motorola Droid and DNA took without any damage at all. I just paid $600 for this phone, I'm not paying $200 to get the glass replaced.
The 5th person is my wife. She accepted the S4 on performance recommendations. Hers is not cracked yet, but she only got it 2 days ago, we'll see how long it lasts. Why yes I could buy a nice case like an otterbox to protect the phone, but then why would I buy a thin, lite weight phone? Why didn't Samsung just use some real material such as gorilla glass instead of the cheap crap?
I am truly disappointed in this product.
The S4 has gorilla glass 3, the latest release of gorilla glass. Did any of these people you mentioned have cases on their phone?
Cheap crap? You realize they used Gorilla Glass 3? I've dropped mine caseless with no issues.
Sent from my SCH-I545 using Tapatalk 4 Beta
whiteout7942 said:
The S4 has gorilla glass 3, the latest release of gorilla glass. Did any of these people you mentioned have cases on their phone?
Click to expand...
Click to collapse
Hmmm maybe Gorilla Glass 3 is the windows vista of glass! My first s 4 had 2 scratches on it right out the box...
Sent from my SCH-I545 using xda premium
Balsta said:
Cheap crap? You realize they used Gorilla Glass 3? I've dropped mine caseless with no issues.
Sent from my SCH-I545 using Tapatalk 4 Beta
Click to expand...
Click to collapse
accually gorilla glass has been tested, not with just phones, and they're prone to be anti-scratch, but they are compacted and thinner then most cellphone glass screens, so even if it is gorrilla glass 3, i might not scratch as bad, but since its compacted glass, and slightly thinner, its prone to crack and break easier(under circumstances), hence why its a thin phone, some smartphones are thick cause the glass and parts, to make a compacted phone its almost taking the risk of becoming fragiler the thinner it gets, like mica, but more expensive lol
Otterbox Commuter Case....sweet as colors and really nice case, get yourself one!
Nomadadon said:
Hello,
. About 3 weeks ago I got an S4. That makes me the 4th of 5 people I know with them. The first three all have cracked glass. I thought they were just abusing their phones. Last night at a concert my phone slipped out of my pocket while sitting. It fell a foot and a half. I am now the fourth to have a cracked screen. A foot and a half. I will save you the stories of what my Motorola Droid and DNA took without any damage at all. I just paid $600 for this phone, I'm not paying $200 to get the glass replaced.
The 5th person is my wife. She accepted the S4 on performance recommendations. Hers is not cracked yet, but she only got it 2 days ago, we'll see how long it lasts. Why yes I could buy a nice case like an otterbox to protect the phone, but then why would I buy a thin, lite weight phone? Why didn't Samsung just use some real material such as gorilla glass instead of the cheap crap?
I am truly disappointed in this product.
Click to expand...
Click to collapse
That is very interesting. I am wondering if yours is some of the early run phones? Up here in Canada, I haven't heard of any cracked glass yet. And from what I have seen, the S4 has a metal ring around it or is in a metal case now something like an Iphone style. I am wondering if the clearance are too tight and that caused it to crack. We may see a second gen phone if this is the problem and more have the same issues.
Now for the other post about scratches. Ya, I have a very slight scratch on mine. I don't by all of this damage, scratch resistance glass. Although I have an S3, they say that they tried scratching the screen with a key and it didn't scratch. A key has dull edges and aren't always in a pocket with a phone. Mine was scratched with a piece of paper. As that is all that was in that pocket.
Still fragile
As I said, I know 5 people now with S4's. All have damaged screens from minor issues. The only one that doesn't is only 3 days old.
I had a case on it but have to get a new one because the case doesn't fit with the QI charger receiver in it. Mine fell 1.5 feet, I was sitting in a chair at a concert and it slid out of my pocket. 1.5 feet, gorilla glass should be able to take that without issue, but that is definitely not the case with this phone.
If I wanted a big, thick phone from an otterbox I'd have bought a big thick phone.
i know 4 people with S4's who have had them since launch, and none of them are broken.
one of them even just uses the holster shell case.
then again, i don't think any of my friends are really irresponsible with their $650 pieces of technology.
Nomadadon said:
Hello,
. About 3 weeks ago I got an S4. That makes me the 4th of 5 people I know with them. The first three all have cracked glass. I thought they were just abusing their phones. Last night at a concert my phone slipped out of my pocket while sitting. It fell a foot and a half. I am now the fourth to have a cracked screen. A foot and a half. I will save you the stories of what my Motorola Droid and DNA took without any damage at all. I just paid $600 for this phone, I'm not paying $200 to get the glass replaced.
The 5th person is my wife. She accepted the S4 on performance recommendations. Hers is not cracked yet, but she only got it 2 days ago, we'll see how long it lasts. Why yes I could buy a nice case like an otterbox to protect the phone, but then why would I buy a thin, lite weight phone? Why didn't Samsung just use some real material such as gorilla glass instead of the cheap crap?
I am truly disappointed in this product.
Click to expand...
Click to collapse
Lol it is gorilla glass.
Even so, gorilla glass is just glass after all. Glass is brittle, it will break upon shock.
If you want a phone that isn't as fragile as these new smartphones, you might want to get one of those old Nokia phones that has plastic screens.
i love how people cry when they drop a phone and it breaks.. like what are you expecting? I know it has gorilla glass but that doesnt mean it wont survive everything. you forget its GLASS.... it is insanely fragile and can be affected by many many factors that will cause it to either survive or not survive even the smallest of drops. temperature, humidity, height, weight load behind it, fracture point and the list goes on.
it is glass, it will break, dont be surprised when you drop it and it cracks. but yes gorilla glass should help reduce them but you have no idea what kind of stress factors went on in that glass.
remember, cars have airbags, have made car insanely safe for people yet people still get injuries and even death from car accidents. airbags cant save you every time. same goes for gorilla glass.
Here is a video from Samsung showing the S4 endurance test. http://youtu.be/K4f9gQ7b6Gg There is a thread in the Verizon S3 forum that was similar to this one. Some people said the phone was bullet proof, some said it was fragile. I think it depends on how the phone lands on a hard surface as to whether it breaks or not, hence the discrepancy.
Not sure I agree with the perspective, since a lot of folks are not engineers, or may have had more resilient phones (once with less glass) before this. Case in point, the S3 handles drops better, but a relative point and both will crack on a hard surface and if the impact is an acute angle (a corner). The more surface glass and less bezel, the more likely a display crack when kinetic energy needs displaced (a drop).
On top of that reality of physics, Samsung have gone way out of their way to pimp how tough the S4 is lately. Perhaps giving some consumers a false sense of security, along with the Gorilla glass misnomers (assumptions it will not crack).
Has there ever been a phone releases without people complaining about how weak it is? I read the same things about my galaxy nexus.
Sometimes they break. It happens. I've dropped mine from shoulder height without a case... Only a nick... And do you know what that means?
Nothing. It means absolutely nothing. With such a small sample size I am unwilling to make any sweeping claims about all S4s. Unfortunately I may be in the minority.
Sent from my SGH-M919 using Tapatalk 4 Beta
same here... mine fell out of my pocket and cracked instantly.
Wait so because your glasd cracked all of a sudden all s4's are fragile and break easily? No, it all depends on how you drop it. If you drop any phone face first it'll crack.
Sent From my Rooted Samsung Galaxy S4 running Cynergy ROM
I must have not read the line that said S4's are shatter proof.
Seems the only absolute in all this is glass can break if you drop it.
TheStrokerace said:
from what I have seen, the S4 has a metal ring around it or is in a metal case now something like an Iphone style. I am wondering if the clearance are too tight and that caused it to crack.
Click to expand...
Click to collapse
It's not metal is plastic just kinda looks like metal.
Sent from my SCH-I545 using Tapatalk 4 Beta
You probably need the Active S4, I have pretty thin tpu case on mine, dropped it a few times. No problems here. Always get some kind of case.
I just broke my glass after a 50 cm drop on wooden floor, so I was thinking - are all phones that weak or is it just the S3 and maybe some other models. I have seen too many S3's with broken screen just where mine broke (top left corner), so I was thinking after I get it repaired - should I sell it and move on to a more rugged model/brand. What are you thought? Thanks.
Same here,had a phone tumbeld from 1st flor down the stairs and got without a scratch but a fall like yours costed me 200$
poslato sa elmag radija
Yes, all modern phones have screens that will break easily. That's why people sell bumpers to protect them, £3 on a case saves you £150 on a new screen.
Sent from my GT-I9300 using Tapatalk
I have a £2 fake leather flip case on mine, was running down the stairs and it flew out my pocket and bounced down the wood stairs and hasn't even got a mark on it, anyway, as for your question, it depends how much it costs to fix.
When I had the S3, I dropped it a lot of times screen down on different materials (concrete, asphalt, etc) and I never had so much as a scratch on my screen
Sent from my HTC One using Tapatalk
it looks like the glass on your phone' screen was glued in a forced/tensioned position
I bought my S3 second-hand, with broken display, bought separate display(with shattered glass only) and fixed it, both screen glass and reassembly - with alot of patience, a hot air gun/hair drier and a few bucks you can fix it yourself, its super easy + the achievement feeling is amazing
after I fixed mine I unwillingly dropped it on concrete from waist height(~110cm), back cover and battery separated from phone on impact(nasty drop), luckily nothing shattered, only the rim scratched at the bottom... yeah, a cover helps, tho I think in that particular drop it would've focused the impact force on the board or screen, resulting in more significant damage
still dont have a cover, living life on the edge here )
One month after I bought my s3, i placed it on charging with it's charging cable lying on the floor,
My sister rushed out, getting her foot in the cable and giving my s3 a great fall....
The silver lining broke from 2 places (top and bottom) but my phone remained scratch free....
It's about a year now, and my phone hasn't experienced a fall again... :victory:
So i have read rants on the Z1 having self breaking glass, and alittle on the ultra. Most of the threads on the ultra though have been, slight to moderate abuse (sat on)(backpack of stuff) causing breaks. Not the classic Z1 of "took phone out of front pocket". My normal routine is only having the phone in my front pocket when going from my desk to the car. Other than that its on my desk or left in my car (i hate walking around with a phone in my pants).
Mines coming this week and i kinda want to take some preventive steps, and wondering if sony really is replacing "not blown to bits" screens under warranty in at least the USA.
I hear it comes with a factory "screen protector" that you should leave on, and put another screen protector on top of it. Is that true or is the factory protector just the stock "tabbed" film that should be removed right after opening the box? I have a front/back screen protector coming, but wanted to know if i should peel off the factory one first.
nightanole said:
So i have read rants on the Z1 having self breaking glass, and alittle on the ultra. Most of the threads on the ultra though have been, slight to moderate abuse (sat on)(backpack of stuff) causing breaks. Not the classic Z1 of "took phone out of front pocket". My normal routine is only having the phone in my front pocket when going from my desk to the car. Other than that its on my desk or left in my car (i hate walking around with a phone in my pants).
Mines coming this week and i kinda want to take some preventive steps, and wondering if sony really is replacing "not blown to bits" screens under warranty in at least the USA.
I hear it comes with a factory "screen protector" that you should leave on, and put another screen protector on top of it. Is that true or is the factory protector just the stock "tabbed" film that should be removed right after opening the box? I have a front/back screen protector coming, but wanted to know if i should peel off the factory one first.
Click to expand...
Click to collapse
one year in, and no glass breaking
your routine won't break the phone, i'm sure
screen protector, i have one on top of the anti shatter film provided with the phone, both front and back, and both scratched to hell, but too lazy to replace
Definitely put a aftermarket screen protector over the anti shatter film. The ASF is too soft, but is a pain in the arse to remove by all accounts
I've had my ZU for about 9 months now and have dropped it 3 times onto concrete, once without any screen proctor or case, the other two times has been with a wallet/flip case. The last time I dropped it the case even broke - still the screen is intact.
I too thought it wont happen to mine, till it really did, of course it's not self breaking glass for no reason, but more likely the most logical reason I could think of is, the stress accumulated from the daily use, a bit of pressure while in pocket, or backpack, along with the heat / cold temperature, whatever other bull crap from regular use, over a period of time, that stress cause the glass to be broken.
I pretty much babied my Z Ultra, have back casing, Glass M on the front, Skinomi on the back, never dropped, all in like new condition. Then last Sunday I was on my bike ride, put it inside my backpack, along with my wallet, then couple hours later, took it out from my backpack only to find the glass, under the M Glass screen protector, under the original ASF, has a hairline crack, and pretty much as good as brick, since it wont register any touch, I can see a call coming in, but cant answer it since the display doesnt work.
OP said it happens with Z1, I read that it happens with Z2, and it happens with my Z Ultra, so I think it's just something on their glass quality along with their full glass design, it is impacting a small number of them, not all, just small number, but still the problem indeed does exists.
But I still buy another Z Ultra in a heart beat without much thinking, as a matter of fact already got another one from expensys, with the price is so cheap now, the smoothness, the crisp display, the waterproofness, it still worth every penny.
Mine broke in the pocket, and so did others.
It can break. But with that said, the risk yours will break in the pocket with no abuse is small.
Sony aren't very consistent in handling these cases. Sometimes they get it fixed on warranty, sometimes they're not. But if you get a first negative answer just send in a complaint and they might turn around (as in my case).
I just got mine back. I had the asf removed on the previous one, I'm not taking it off now. And I'm doubling up with tempered glass protectors.
i personally recommend removal of the anti shater layer, if you live in humid climates, as it can cause the residual moisture and oils from your fingers to cause key presses. i had a bad issue with this till i spend an hour with a razor blade removing it.
some people also claim that removing the layer voids your warranty, but i had the phone replaced about a month back with my extended warranty and had no issues with replacement regardless of having the film removed.
boystuff said:
i personally recommend removal of the anti shater layer, if you live in humid climates, as it can cause the residual moisture and oils from your fingers to cause key presses. i had a bad issue with this till i spend an hour with a razor blade removing it.
some people also claim that removing the layer voids your warranty, but i had the phone replaced about a month back with my extended warranty and had no issues with replacement regardless of having the film removed.
Click to expand...
Click to collapse
There is so much wrong with this post.
boystuff said:
i personally recommend removal of the anti shater layer, if you live in humid climates, as it can cause the residual moisture and oils from your fingers to cause key presses. i had a bad issue with this till i spend an hour with a razor blade removing it.
some people also claim that removing the layer voids your warranty, but i had the phone replaced about a month back with my extended warranty and had no issues with replacement regardless of having the film removed.
Click to expand...
Click to collapse
i live right on the equator, and have not had any problems with this (i also use a screen protector on top of the antishatter film). do you mean to say by removing the anti-shatter film, the glass doesn't pick up any fingerprints and oil? a screen can only be oleophobic for so long.
To those who have had the screen crack in their pockets: were you using a hard case to provide rigidity to the device?
I also just received a Z Ultra and read through the massive threads on Sony's forums on these problems. It just seems the device is so thin it has too much flex in the pocket. I'm even hesitant to use the leather flipstyle case if it doesn'tt provide enough rigidity.
I'm thinking maybe the aluminum bumper case with GlassM protectors on both sides would work nicely together. Hopefully the aluminum won't degrade the signal quality too harshly.
luceri84 said:
To those who have had the screen crack in their pockets: were you using a hard case to provide rigidity to the device?
I also just received a Z Ultra and read through the massive threads on Sony's forums on these problems. It just seems the device is so thin it has too much flex in the pocket. I'm even hesitant to use the leather flipstyle case if it doesn'tt provide enough rigidity.
I'm thinking maybe the aluminum bumper case with GlassM protectors on both sides would work nicely together. Hopefully the aluminum won't degrade the signal quality too harshly.
Click to expand...
Click to collapse
Those hair thin aluminum bumper cases wont do squat, the thick glassM m shields wont do squat. The device is just too long and think. Your best bet is to treat it like a full size tablet. Dont sit with it in your pocket, dont put it in your bag without being in a separate compartment. The poor thing is like 1/4" thick and made out of aluminum and glass. I still dont know why they choose this glass. I can take my droid incredible with gorilla glass and pound the screen on the corner of a desk over and over, no scratches. This sony phone just doesnt have any flex for the glass.
I just through an iLLumiShield on the front and back so i can throw it on the table and not worry about scratches.
nightanole said:
Those hair thin aluminum bumper cases wont do squat, the thick glassM m shields wont do squat. The device is just too long and think. Your best bet is to treat it like a full size tablet. Dont sit with it in your pocket, dont put it in your bag without being in a separate compartment. The poor thing is like 1/4" thick and made out of aluminum and glass. I still dont know why they choose this glass. I can take my droid incredible with gorilla glass and pound the screen on the corner of a desk over and over, no scratches. This sony phone just doesnt have any flex for the glass.
I just through an iLLumiShield on the front and back so i can throw it on the table and not worry about scratches.
Click to expand...
Click to collapse
But if flex is the issue then wouldn't a solid metal frame that doesn't bend around the perimeter of the phone rectify such concern?
luceri84 said:
But if flex is the issue then wouldn't a solid metal frame that doesn't bend around the perimeter of the phone rectify such concern?
Click to expand...
Click to collapse
Yes but the aluminum bumper case is very flimsy stamped aluminum. You would need something with zero give like aircraft grade. An aluminum or plastic shell would be the way to go, but That bumper case is just to prevent chiping of the sides, and give a mm lip when laying the phone on its front/back.
I just use a rubber back cover and THAT'S IT. No problems for me. And yes i keep it in my jeans' pocket most of the time. It does hinder my movement a little though
Sent from my C6802 using XDA Premium 4 mobile app
The better way to deal with the size is not to put in jeans pocket. In winter, jacket pockets I guess are ok. In summer, I guess the best way would be to buy a camera bag or something for this. I think that would solve this problem.
I just got the phone and I am kinda surprised to see how thin it is. Definitely not a phone you should stress too much.
So this is just a heads up to people with lg v10 it's not as reliable as they say it is. When I bought mine the store didn't have any cases in her so I bought the $45 tempered glass screen. My phone slipped out of my pocket on a cold concrete floor and the screen cracked. So I peeled off the tempered glass screen and realized there was no damage to the tempered glass screen but all the damage was on my phone screen. How ducked up is that and it don't pay to fix because Verizon's insurance plan wants me to pay $150 what the is that I didn't even pay that much for the phone yet.
They never claim for it to be drop proof. You should have bought the Moto, since your on Verizon.
Ch
shwnr11 said:
They never claim for it to be drop proof. You should have bought the Moto, since your on Verizon.
Click to expand...
Click to collapse
Then what is this?
https://youtu.be/HqTFCzYSFlQ
Sure it doesn't fall face down on its face but this commercial gives the impression that it can take a bit of a beating.. Especially since LG says this phone is milspec.
Also, I always thought the tempered glass was suppose to prevent the screen from cracking.
Sent from my LG-H900 using Tapatalk
Be careful. A thread about the same topic was just closed due to people getting personal.
Holster
To prevent damage to my phone, I just purchased a belt holster for it or when I am not using it I place it in my pocket with the screen against my leg to protect it from impacts.
They never this say this phone was impossible to crack when dropped. Just that it was a milspec drop rated. I've heard of some people dropping multiple times without a single damage and some screwed on the first drop. Until phones are made out of diamonds and graphene, there will always be a reason to protect your phone dearly. I'm typing this from a nexus 6 with cracked screen since I'll be getting an lg v10 next
I'm sure it's all in the way it lands. I have a $7 clear bumper case on mine and a yootech tempered glass screen protector. I've dropped it multiple times on tile and about a 5ft fall on asphalt. I even cracked the yootech screen protector at some point (but during any of the drops, not sure how it got cracked) and my screen has not cracked.
Sent from my LG-H901 using XDA Free mobile app
The phone is pretty tough. Even though it's tough, it isn't indestructible.
My landed face down on porcelain tile and survived for what it's worth. There was another member who dropped theirs on carpet and it broke. Overall though, it seems to be a pretty rugged phone.
Sent from my LG-H901 using Tapatalk
Not sure how my wife managed to do this (probably happened in the purse), but yesterday the display was clean. Today - this.. Not even 2 weeks old phone.
Ohhh man that's not good. I think it is gorilla glass 3 on this device.
I don't know what say....
Have you tried looking up prices to change the screen?
After 2 weeks it should obviously not be like that
The professional replacement will cost at least half the price of a new phone. I will wait for more serious damage and buy a new phone once prices come down. Repair just doesn't make financial sense I'm afraid. I'm just puzzled how could have this happened, in literally less than a day. It should be Gorilla Glass 5 and per this video, even hammer can't damage it
U probably has dropped ur phone or something on the road, the screen must have taken a drop and drag on a rough surface. Cause even it this is gorilla glass 3, that is pretty tough too, it cannot get scratched in a purse, ya some minor scratches can be there but these are really deep scratches.
Nope, no dropping at all. We don't know how it happened, I just noticed it today (yesterday the glass was clean). If it dropped and dragged on a flat hard surface, whole display would be scratched. Protection case would take some damage too, but it's like new. The damage of the display is along one side only with a few scratches reaching further. Really strange.
Need a billfold case. https://www.aliexpress.com/item/4000029291661.html
_mysiak_ said:
Nope, no dropping at all. We don't know how it happened, I just noticed it today (yesterday the glass was clean). If it dropped and dragged on a flat hard surface, whole display would be scratched. Protection case would take some damage too, but it's like new. The damage of the display is along one side only with a few scratches reaching further. Really strange.
Click to expand...
Click to collapse
Oh man that looks painful.
Glass is glass. It has it's limitations.
You really should have used a tempered glass, that would protect the display man.
A3 rocks a gorila glass 5 btw, as mentioned by many reviewers. Gsmarena also says that.
After some "investigation" we suspect our 1.5 years old son to be the "destructor" (though we still don't know how exactly he managed to do it). I haven't used tempered glass protectors for years as I didn't have pretty much a single scratch on any of the phones and they add unnecessary bulkiness . Lesson learned, it's a good idea to have it around small kids
I was so confident about the gorilla glass. That's why i didn't use any tempered glass. But, after 2 days, i noticed a scratch as light reflected on the screen. Then i quickly bought a glass. I'm sure the scratch was from my pocket.
Many glass protections is made in China.
I checked the price of a display replacement in a 3rd party proffesional service center using genuine parts (they can't replace just the top glass layer), it is 155eur. Price of the new phone is currently about 170-180eur in my country.
@ _mysiak_ you can buy for few dollar touch glass panel, you just need to change that....
unixrule said:
@ _mysiak_ you can buy for few dollar touch glass panel, you just need to change that....
Click to expand...
Click to collapse
Thanks for the suggestion, but I don't know anyone who would take the risk and replace only the top glass panel. I saw few instructional videos and it requires quite good tools and skills, most service centers in my country simply won't do it. Even if they did, the price paid for work will be probably close to the cost of a new complete display :\
Ah! See wahala! From the picture its evident that the phone fell and scrubbed a hard surface. No purse could scratch even a gorrilla glass 1 and dent the frame like that. Or else your wifes purse is a construction site on its own.
Just like car particulars & drivers license, after i buy a new phone i must put on a case & screen guard for rest of mind.
Anything that has level 6 of hardness on Mohs scale can scratch the phone. To put it simple, anything that is as hard as sands (or harder) can scratch you phone screen.
Hi, I also got a pretty deep scratch. I don't know how it happend. I'm really careful (kept my nexus 5 from 2013 to 2019 without any (or really light) scratches. This is really weird the phone didn't fall. :/