MTP stopped working on Windows 10 - Android Q&A, Help & Troubleshooting

MTP suddenly stopped working on my desktop running Windows 10 Pro N and I can't transfer files between my devices through USB. I already install the Media Feature Pack for windows before, I reinstalled it but it didn't solve the problem.
In windows Explorer there is just a grayed out USB-Drive and I can't do anything with it.
In the device manager the MTP device is in the 'Other devices' category with a yellow exclamation mark. I tried deleting the driver and updating the driver by selecting 'MTP device' from the driver list but it didn't help.
I tried it with a Oneplus One and a Nexus 7 (2012) and neither of them worked. Adb works fine and MTP works on my laptop, which also runs Windows 10 Pro N with the Media Feature Pack update.
Any help would be appreciated.

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Cannot connect to PC

Anybody else got problems with connecting to the PC with the USB cable?
What "problems" are you having?
The Windows Explorer does not start, though there is the sound when connecting the USB. Tried uninstalling the driver and letting the system reinstall upon connecting, but still cannot see Nexus 9 in Windows explorer. In Linux get the the notification and clicking on the "open with File Manager" gives a quick error message - too quick to read. So I am wondering if anyone got this problem??
Sent from my Nexus 9 using Tapatalk
Same here
I updated my SDK files, but that didn't seem to work either. It does show up as a camera when I change from MTP, so I just started sideloading apps, files, and books to the picture folder, then using a file explorer to move them to the correct folder.
+chuckie59 So I am not alone with this problem! Have used AirDroid to copy things over.
Sent from my Nexus 9 using Tapatalk
Mine was able to be detected at my work computer (windows 2000 in MTP mode), but it shows up as "Android" in Explorer instead of a drive letter like I'm used to with my phone.
Same for me. Only ptp working. Google USB ADB drivers instaled
mkygod said:
Mine was able to be detected at my work computer (windows 2000 in MTP mode), but it shows up as "Android" in Explorer instead of a drive letter like I'm used to with my phone.
Click to expand...
Click to collapse
You'll never get it to show up as a driver letter. Android gave up on mass storage a couple of versions ago.
Sent from my Nexus 9 using XDA Free mobile app
If you are on W8.1 then you may have the "ACER Composite ADB Interface" - A Microsoft upgrade fault.
A search for "ACER Composite ADB Interface remove error delete" should give plenty of hits. Here's the first post from http://forums.androidcentral.com/google-nexus-7-tablet-2012/362325-nexus-7-not-recognized-computer-2.html :
Would you happen to know if any Acer drivers are installed on your computer? Here recently there was a Windows Update that installed the wrong driver and made it so that I had the exact same problems as you're having. Here's how I fixed it.
Go To> Control Panel>Hardware and Devices>Device Manager. In Device manager look for something along the lines of "ACER Composite ADB Interface", at least in my case I had the wrong ADB interface installed. You'll know if you have the wrong drivers if you go to Devices and Printers and right click your Nexus 7 and go to it's properties. It should be under the hardware tab where it lists it. If it doesn't just say Nexus 7 then follow these instructions. Once you find it in the Device Manager (once again in my case it was the ACER Composite ADB Interface causing the issue) right click and and uninstall it. There should be a dialogue box that pops up right after which will ask you if you want to delete the drivers. Check this box and proceed with the uninstall. After successfully uninstalling the drivers plug in or unlplug and plug back in your Nexus 7. It should show up now with the correct drivers installed.
Thanks, but I am on Windows 7. Driver is ClockworkMod Ver 7.0.0.1 dated 2012-08-27, which Windows reports as up to date (?). Works for PTP but not MTP.
I have had problems with other devices including the nexus 5 and nexus 10 to connect over mtp. Previously i used the nexus root toolkit which has some wizard to guide you to install proper drivers for mtp and adb. The toolkit is yet to support nexus 9 but you can still use the wizard to uninstall the old drivers and reinstall correct ones
Updating sdk. Uninstall and installing again driver did the trick for me
SORTED!! (sort of) Updated sdk and uninstalled and installed the driver again, but it did not do the trick for me. Gave up on Win7.
Instead had a go on XP. Initially everything the same. Noticed two choices of compatible hardware given: "Google Nexus ADB Interface" (the one I had installed already) and "USB Composite Device". Tried the latter one, and yes it did install. In the device manager it turns up as "Portable Device/Nexus 9" (and not as "Android Phone/Google Nexus ADB Interface" as before).
In Windows Explorer it is shown as "Nexus 9/Internal storage" with all the directories, and actually when inserting the USB I do get auto start. By the way, was having the USB debugging disabled. The driver is Microsoft dated 2006-02-22 version 5.2.5326.4762 - which is not what I would have expected. But it works!
Will try to get something similar to work on Windows 7
SORTED! Yes also Win 7 - and it was easy. Uninstalled the driver, plugged in the USB and it installed! Also got the auto start to choose action. It now turns up as "Portable Devices/Nexus 9" in the device manager and as "Nexus 9/Internal storage/etc" in Windows Explorer. The driver is now Microsoft ver 6.1.7600.16385 dated 2006-06-21. Strange. As long as it is working!

Not able to install Microsoft MTP Drivers to work with my device

Hello,
I already had a thread that was solved, but now it is not working again.
In the device manager there was this warning triangle with "MTP" because I have no correct MTP drivers installed. I have Windows 10 N Edition without Media Feature Pack and without MTP etc., so I installed the MEdia Feature Pack and it worked yesterday. (I was so happy for about 10 minutes) But today there was a Windows 10 Update and the Media Feature Pack was gone after that update, so I reinstalled it, but it doesn't work now. I also installed the MTP Porting Kit by Microsoft but it didn't work either.
I also tried to install MTP drivers through the device manager, but that also did not work.
It does not matter which phone I connect, so the problem is with the microsoft MTP drivers.

Windows 10 won't recognize Andoid phone

I have an Android phone (SO-05D)
I installed both ADB drivers and Sony's driver for the phone.
However the computer (Windows 10) doesn't recognize the phone; it doesn't show up in Explorer.
There are warnings in Device Manager, as seen in the attached screenshot.
I tried to reinstall but same thing happens.
Where could the problem be...?
Any hints appreciated.

USB Connection Issue

Hello
Trying to connect my android phone (Ulefone Future). Upon connection the phone is recognised by Windows 10 and installed successfully however it does not appear in Windows Explorer. I can see the driver in Device Manager as pictured below in screenshot
https://prnt.sc/nr1kjm
I have tried 3 cables so I doubt this is the problem
Also I have set MTP (Transfer Files) on the phone
What can I do?
James

Windows 11 not seen Pixel 3XL?

I do not think this is phone specific, but I am working with an older Pixel 3XL (running stock 11)
I upgraded my home Laptop, an HP Envy to the latest Windows 11 Beta. And after doing so, my phone is no longer recognized 'properly'.
When I plug it in, if I switch the USB settings to PTP, windows will recognize it and show the camera.
But if I switch it to File Transfer, Windows does see anything? I can hear the Windows beep/sound that it switched over, but nothing shows up.
I have attempted to update and reinstall the google usb drivers, but no change. And I also noted that the Windows 11 machine seems to show 'waiting for device' with fastboot commands as well.
Has anyone else has a similar experience?
ptmuldoon said:
I do not think this is phone specific, but I am working with an older Pixel 3XL (running stock 11)
I upgraded my home Laptop, an HP Envy to the latest Windows 11 Beta. And after doing so, my phone is no longer recognized 'properly'.
When I plug it in, if I switch the USB settings to PTP, windows will recognize it and show the camera.
But if I switch it to File Transfer, Windows does see anything? I can hear the Windows beep/sound that it switched over, but nothing shows up.
I have attempted to update and reinstall the google usb drivers, but no change. And I also noted that the Windows 11 machine seems to show 'waiting for device' with fastboot commands as well.
Has anyone else has a similar experience?
Click to expand...
Click to collapse
I've not had any issues like that with Windows 11.
I've connected several different android devices, not the Pixel 3 though.
Open device manager and see how it's listed.
ptmuldoon said:
I do not think this is phone specific, but I am working with an older Pixel 3XL (running stock 11)
I upgraded my home Laptop, an HP Envy to the latest Windows 11 Beta. And after doing so, my phone is no longer recognized 'properly'.
When I plug it in, if I switch the USB settings to PTP, windows will recognize it and show the camera.
But if I switch it to File Transfer, Windows does see anything? I can hear the Windows beep/sound that it switched over, but nothing shows up.
I have attempted to update and reinstall the google usb drivers, but no change. And I also noted that the Windows 11 machine seems to show 'waiting for device' with fastboot commands as well.
Has anyone else has a similar experience?
Click to expand...
Click to collapse
Have you tried installing Google's USB driver?
ptmuldoon said:
I do not think this is phone specific, but I am working with an older Pixel 3XL (running stock 11)
I upgraded my home Laptop, an HP Envy to the latest Windows 11 Beta. And after doing so, my phone is no longer recognized 'properly'.
When I plug it in, if I switch the USB settings to PTP, windows will recognize it and show the camera.
But if I switch it to File Transfer, Windows does see anything? I can hear the Windows beep/sound that it switched over, but nothing shows up.
I have attempted to update and reinstall the google usb drivers, but no change. And I also noted that the Windows 11 machine seems to show 'waiting for device' with fastboot commands as well.
Has anyone else has a similar experience?
Click to expand...
Click to collapse
speed up windows 11 here
As long as USB-Debug isn't activated on phone you can't see it within Windows.
Update the MTP driver
You should check if the phone is correctly identified by your computer. Go to the Control Panel and proceed to Devices and Printers. If you manage to locate the name of your Android device, the MTP connection is working properly. If your device is named MTP or Unspecified, you’ll need to update some drivers.
Right-click on the Start button then click on Device Manager.
Expand Portable devices and see if your device is located there. If it doesn’t contain your device’s real name or it has a yellow exclamation mark, right-click on it and tap on Update Driver.
The Update Driver window will now ask you to either search for the driver automatically or browse your computer manually for it. Choose the latter.
Click on “Let me pick from a list of device drivers on my computer”.
Click on MTP USB Device to highlight it and then click Next.
The old driver should be replaced with a new one. Wait until the process finishes. Your Android device should now be seen as a multimedia device in File Manager.
Check if the Android phone not showing up on the PC issue still occurs.
Hope This Works,
Peter

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